d2h Complaints & Reviews

My customer id is 71062815.i have rechared 350 rupees but within twenty days disconned due to insufficient balance. i called your customer care at 9/8/2021 and they activated for one day and again disconneted. so i called again at 10/8/2021 two time without any response they disconneted the call and till now d2h is not working. can you solve the problem or i need to switch any other cable service. im using d2h for last ten years

I had done recharge on my old
customer ID[protected] amount rs- 303
Transaction ID- NX21081008395451833774111
D2H reference ID-AREC[protected]

In December 2020 I change the set up box charges 850 rs and now previous month again same problem they told me to change the set up box. 8th of July 2021 the box was not working and then they told me that the amount was 450 rs and now they don't have the box. The charges taken from me in December that was fraud charges and now again after 6 month why I pay 1200 rs. For the new box why they do not told me in December. the company do the fraud with the customer in everywhere so I suggest don't go with Videocon d2h and if you are customer then pls change the provider as soon as possible because the Videocon company doing fraud with the customer only taking money no service. And this is the reason this company going to be permanently closed as soon as.

Before 15 days we purchased a new RF remote by paying 300rs.. now it is not working...so we called customer care number they are telling to purchase a new remote again by paying 320rs..

I have submitted request for new d2h connection 2 days before through d2h website. Even after making full payment through online mode, didnt get my product and installation as it's more than 2 days. On calling customer care, they refused to help. Instead they told me that they don't have any such ETA for installation of product, once engineer is available he will call you and install the product till then just wait. I asked how much time roughly it will take, they said it might take even more than 15 days. I asked them to refund my money but they refused strictly saying this can't be done.

Requesting to take immediate action against these frauders who are making money online through such scam websites and not delivering product within given time frame.

My Reference no. is #27947 and Installation request no. [protected] and i have made a payment of 1799/-. This is seriously unacceptable.

I reached out to the D2H customer care center to request them to pick up the antenna dish and the HD setup box as I no longer want to use the connection. They outrightly refused to collect the devices and refund the security amount deposited during the installation. They say that their policy has been updated but I have received no communication regarding this change from them. How can you change a policy and just loot all the security deposit which was clearly communicated as refundable? I want my security deposit back, thank you!

I am tired of the complaints about extremely bad service and over that company is doing fraud with the customer.

I had already made a complaint about the signal not available errors, for which I was not able to see any channel on television, with just wind there is no signal. I am not even talking about rain.

After multiple follow ups, I had to call local technician to fix the issue, for which I was told that I have to change the set top box. Finally I ordered new set top box, where I had asked the technician for replacement. As per him there is no replacement and only new box has to be purchase which will cost 600 Rs. I got new set top box and old box was taken by him saying company has to collect the old box. When I am buying new box and paying 600rs your company has to give new remote or no? Which is compatible with the box. I have to use old remote with new box which is not even 100% compatible with the box.
As per your customer service, box replacement does not charge 600rs, and if we are buying new then old box should be with us.

Secondly, at the time of renewal for my pack, I had 9xm channel which was free and now it is showing channel not subscribed. Is this not a fraud with the customer???

This is ridiculous, company and your workers are doing fraud.

My neighbours have Airtel, Tatasky which never gets interrupted even in a bad climate but your d2h does not even work in a clean climate. Over that, they never do this fraud.

Being a loyal customer for many years and purchasing yearly plans does not seems to be worth it now.

Your technician called and asked for OTP to close his request after that I don't get any revert back from your side till now.

If your company does not provide proper service, please let me take the refund and switch to another service provider and you keep this box and connection with you.

Firstly technician said change the set-top box, i got new one still the same.
Then he told me there is fault with TV which has nothing to do with the signal. Then he said HDMI cable is not good.
Later he told me we need to change the signal camera on dish, and also got charged for it. Still my issue was not resolved the signal kept going and now video also gets hang. Again I complaint they said now I have to change the dish antenna and pay 600rs for it.
Excuse me, better I would have bought a new connection with other service provider. I did a big mistake paying till 2022.

I have complaint a number of times even to the regional officers and Nodal officer but still no reply from them.

By mistake recharge my old id 54026938 please i would like to recharge my new id[protected] pappuseth mobile [protected] other refund my balane

My contact no is registered with some random persons d2h account, and I'm getting lots of call from ur side for account Recharge and other things.. and getting disturbed by ur side so.. this is humble request, please do unregister my contact no from the account and my contact no is [protected].
Thank u,
With regards,
Asif M

Hi sir, Our Videocon d2h connection recently shows some issues in starting. First we assume that it due to rainfall season but it remain same after clear of rainfall. Its all done after D2H Person change set top box before 1 week. request to please rectify the same.
As person of d2h have number [protected] is not attending my call on yesterday 30 july 21 after commeting that he will come to rectify the same.
person mobile is still switch off.
Request you to please rectify the same on urgent basis.

Punit
[protected]

Please provide us refund of our recharge made on 20th July
We do not want to continue our d2h subscription
Kindly help us asap
Please find attached transaction receipt for your reference

Iam am receiving spam calls from d2h 3-4 times a day

My new d2h box not working

Videocon D2H customer Id[protected]

I have taken connection of D2H Videocon for my Television.
As a service charge D2H charge 200 if channel are not working on you TV.

Currently i am facing issues related with "NO SIGNAL AVAILABLE".
To fix this they are asking 200rs service charge.

A month ago I faced same issue and paid 200 rs for service. I don't know but they are making some changes at there end or the service vendor doesn't fix the problem permanently and charging customer every time 200 for such small issue fixes.

Could you please look into this and get it resolved.

Thanks,
Bhupendra

I am receiving calls from Videocon d2h call centre many times while my mobile number is registered for DND

I ordered HDRF set top box from videocon d2h site. on friday 23/07/2021 it was received & installed. In manual there is instruction for activating the set top box i.e. send msg d2h BB ACT(VC no) to 56677. i sent that msg from my no which was given at the time of bookin set top box. but unable to activate. called so many times to customer care executive, they didnt find any record of this box & said it will be activated in 24 hrs some says 48 hrs, some says it is not possibel to activate& unable to activate the box. Today(Monday) agin i send the msg but unable to activate the box. I want to return this box if it is not activated so what is the procedure to return it & refund my money.

Samrt card no: [protected]

Mob: [protected]

My videocon d2h set top box was not working. There was some software problem.
I called there toll free number and described the problem. They told that it is a problem which can't be solved from our end. U need a technician service for which rs 200 will be charged.
When the technician came, he sorted it out in only 1 minute. Only the problem was of system refreshment. Technician told me that u have to press only 4 buttons from remote to sort out this problem and there was no need for me to come. I paid him service charges(200 rs).
If videocon d2h customer support have provided proper information then there was no need to call their technician and to pay him.
They didn't provided proper solution just to make/earn profit their company by forcing me to pay 200 rs extra.
When I called again their customer care they felt sorry for this but refused to refund the 200 rs.
Because of the inadequate knowledge of customer care executive, I was deprived of the services for which I had paid in advance and also they frauded of 200 rs back.
I want my 200 rs back and also compensation for the interruption in service and also for the harassment.

Customer ID:[protected] They have mentioned DD Sports channel as number 435, it's actually showing DD Sports 2.0 which is not broadcasting Olympics. DD Sports 1.0 is broadcasting Olymics. They want us to activate channels for Sony Six which shows Olymics and is not free. When ever we call and complaint about this issue, they drop the call, I have tried 5 times already.

I have recharged the d2h account but the channels are not displaying yet.

Needed refund,
i fed up thise service and i am unable to watch the channels,
i want my balance bach

phani bhushan
[protected]
id[protected]