| Address: Moradabad, Uttar Pradesh, 244601 |
Hi sir,
My complaint against dhamaalshop.com.
On 14 july i saw a news on jagran news paper about sony power bank is salling on 549 rs. then i ordered on 16 july and payment made by debit card, amount of 369.90rs. i received a confirmation mail from company, but after this no mail or call received from company. when i call customer care no one receive and no reply for thier side, as well as i've make so many calls on your customer support account but there is no responce.
Order no. - ds17434
Contact no. - [protected] of 7
Order confirmation for order ds17434
[protected]@dhamaalshop.com - jul 16 1 - attachments
To smonu4617
Dear monu,
Thank you for placing an order with www.dhamaalshop.com.
Use the coupon code 758075 & get 250 cashback on branded deal category only.
We are processing your order and will let you know through email when we ship the same to you. the email will also include your courier tracking id and link to help you track your order.
If you have ordered more than one items, we may deliver them in more than one shipment (at no extra cost to you).
For further queries regarding the order placed, you can call us at [protected] (24x7) or you can email us at [protected]@dhamaalshop.com.
Please find below your order information:
Date[protected]:17:53
Shipping address
Monu kashyap
Vill+ post ratupura tehsel thakurdwara dist moradabad utarr pradesh 244601
Moradabad, 244601
Uttar pradesh, india
Billing address
Monu kashyap
Vill+ post ratupura tehsel thakurdwara dist moradabad utarr pradesh 244601
Moradabad, 244601
Uttar pradesh, india
Items ordered:
Sony power [protected]@549 only inr 219.90 each
Subtotal : inr 369.90
Email-id. - [protected]@gmail.[protected]@dhamaalshop.com - jul 16 1 - attachments
To smonu4617
Shipping : inr 150.00
Discount : 1979.10
Best regards,
Team dhamaalshop
Nov 6, 2016
Complaint marked as Resolved
DhamaalShop.com customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
DhamaalShop.com Customer Care's response Dear Sir,
This is in regard to your order which you placed with our company Dhamaalshop.com.
We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through a bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.
Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]