Flipkart Complaints & Reviews

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This is site.. I ordered for canon.. Even paid money through paytm.. Then i have seen money was deducted but now they r doing same with everyone... Flash sale after 20 minute is going on.. I got a massage in whatsapp i clicked it and they continued to pay through my paytm... Money was deducted what to do.. Please help me... I money has been deducted

Flipkart — mobile purchase - exchange product valuation issues
Komal on oct 3, 2019
I have purchased infinix smart 3 plus (Order id - od[protected]], selected option to exchange my old mobile and exchange value offered is rs. 3000
When the company person came to deliver the product, he started checking the old exchange phone and tried to reduce the exchange cost by mentioning one or other reasons. The old phone is meeting all the guidelines set by flip kart on their website. Finally i told him, okay i will pay the difference amount, that he told me 1050 but after i see the flip kart receipt there is same value and the delivery person fraud me 1050. I want my cash back
Name of deliver person kuldeep

Dear sir/madam,

I had purchased one iPhone 7 on[protected] and the product I received it on[protected]. But it was a faulty product( a black line one the display).I had already reported it there and raised a complaint regarding the same. [Order ID: OD[protected], incident: IN[protected]].

As per customer care executive suggested I contacted authorised service centre and they also approved that it's a faulty piece and I have attached their detailed report regarding the same. They also suggest to return you back as it's a new product.

So I kindly request you either replace the product or refund the amount.Please find the attachment of faulty product details, invoice, and the product details.

I raised a complaint in consumer forum because you flipkart cancelled my orders. After I raised the complaint, I didn't get the resolution instead my account was blocked. I got a mail stating "our system have observed a trend in your purchase that suggests that the items you've purchased are not intended for personal use." But I am not a reseller. I have a family of 8 uncles. They need stuff & I ordered for them. How can you decide that my orders were not intended for personal use. Also, I had 3 active orders for which l had already paid, I am not even able to track and check those orders because of this blockage. You have my money and therefore I demand your service.

I had ordered mobile phone online by oreder id : od[protected]. I made fullpayment on 4th octomber 2019. Today i received mail that in order to serve all equally flipkart cancelled my order.

On telephone inquiry i was talled that i might be possible that might have been damaged in transition so i was not deliverd and so on.

Fact is even to day same seller is selling same mobile on flipkart.

I think it"s pure case of cheating. This way they keep crores of rupee in their account and than after some time they would refund it.

Hello flipkart,

This is my first order in this month from flipkart and i have had the worst experience of my life.
I ordered a LG 215 ltr direct cool single door, 5 star refrigerator with order ID OD[protected] from your website on 2 oct, 2019 and my product was to be delivered on 6 Oct 2019, As i was awaiting the refrigerator to be delivered i received your message stating the shipment has been cancelled.

I immediately called your customer care to confirm and what i hear is the worst and lamest excuse that since the product was ordered by you has been cancelled
For 2 days we were tracking the shipment which was already shipped.And all of a sudden today you tell me the order has been cancelled?for which I had already paid to you. Are you trying to fool your customers?
I ordered this product as a gift for my wife on his birthday. Since the product was available on a discounted price, we placed the order.
I am literally devastated. How do you even expect people coming and ordering from your website when you provide the worst service like this? How can you cancel someone's order in the middle of the shipment?
I need to get my refrigerator today. If you do not look into this i will definitely file a complaint in consumer court and ensure that a word of mouth spreads about your pathetic delivery system. This is a problem between you and your courier team, not my problem. I need my refrigerator as i was expected to receive it.

And if this is your quality of service, moving forward i would ensure none of my friends or family use flipkart and definitely inform as many people as possible about your poor service on social media.

My refrigerator is still available with your courier partner (IKART)Please look into this at the earliest.

Your dismayed costumer.
Thank you.

I felt completely disgusting in Flipkart's behaviour. The item was supposed to be delivered on 1st Oct. Then I rescheduled it for 3rd Oct within 11 am. But the delivery boy was not available for that slot. So again rescheduled that for 4th October.
So total reschedule done from my end twice. On 4th October the delivery boy didn't call me or received my call. Every time he was rejecting the call. At night 9:24 pm on 4th October I received one message that the item will be delivered on 5th October. Before that, on 3rd October I raised one complain regarding the delivery agent that he was not attending my call and I need the item on an urgent basis.
On 5th October morning, around 5 am I received one mail mentioning the item being cancelled as the delivery agent could not communicate me.
This is ridiculous. Your delivery agent cancelled that order and now I am suffering. This is such unprofessional behaviour and you are not taking any actions against the delivery agent rather you are playing it safe by cancelling the order.
It's very frustrating that being a Flipkart plus member and being a loyal customer of Flipkart I am facing this kind of behaviour. Customer satisfaction is going down.

I want that product in my booked price. As that was not my problem I should not suffer due to delivery agents negligence and unprofessional behaviour.

I had made a purchase on October 2nd of 3999 via paytm on a purchase for a oppo mobile on the big billion days . The amount was deducted from the bank account but the order was not placed. I complained about this to flipkart customer care but the response was unsatisfactory. Kindly find a solution for this. I have attached the screenshot of the amount being deducted from my bank account

Please let me know how i should change my mobile number as i've lost my old number with which i created the account. When i try to change the number, the otp is being sent to both the numbers, the new one i'm able to retrieve but what to do about the old one. My email id is deepankar. [protected]@gmail.com and my old number is [protected] but i want to change this number as i'm no longer in possesion of this number.

Flipkart has cancelled my order without prior notice and I am not getting any proper feedback from customer care team.
They are in favour of seller and not bothered for customer.
My exchange fridge is in working conditions and the courier driver had denied to pick my rxchange productand behaviour is not up to level.
I am going to file legal action and case against this transaction

Dear sir,
I purchased the Fastrack glasses through flipkart on date 29 sep 2019 and the delivery date 03 Oct 2019 but the delivery date is delayed and I registered complaint 3 or 4 times but no update send me . Today 07 Oct 2019 delivery executive deliver the product to my room owner and I am not available in the shipping address..
How can I take my product ??
I also inform to your help service executive in time of complaint that I can't available on 4 Oct..
I have already pay for the order but no care about my order
Kindly solve my problem

I am very disappointed, purchased ipro power bank 10400 mah two months ago through Flipkart.
It was working fine for two months, now it is not working properly, it is not charging properly, if charging at all takes too much time almost a day for 50% charging. I want to replace the power bank or repair it. I have warranty card.
For reference
Invoice Number # FAA9ML[protected]

I have purchased redmi 7a (Order id - od[protected], selected option to exchange my old mobile and exchange value offered is rs. 2050.
When the company person came to deliver the product, he started checking the old exchange phone and tried to reduce the exchange cost by mentioning one or other reasons. The old phone is meeting all the guidelines set by flip kart on their website. Finally i told him, okay i will pay the difference amount, but on providing a valid receipt, for which he do not have an answer and left without delivering the product. I have raised this concern with flip kart, they have given assurance that they will resolve the issue by 05-oct-2019 and then 06-oct-2019, finally they have cancelled the order without my consent. And the reason that was given on the website is "order is cancelled as per customer request", which is a incorrect reason.
Couple of things are observed during this entire process
1. The persons sent to collect the exchange product does not have required technical knowledge to assess the old phone with the guidelines on website and simply trying to reduce the cost
2. Even if you agree to pay the difference amount in exchange product value what is offered on the website and what is assessed by the pickup person on ground, they cannot provide a valid receipt. This is generating lot of doubt's on the entire exchange process to me.
3. Flip kart will take it own time to resolve such issues and finally cancels the order saying that customer has requested cancelation and will refund the amount. My money has been kept in flip kart account for almost 1 week and that too without delivering the product as promised.
Request to take action and do the needful.
Others consumers, pls be aware of this.

As i have ordered realme 3 pro on exchange of old phone. But pick up boy rejected saying that your product damaged. I personally met the courier company and local hub manager on 6th october 2019 to pay difference amount and to receive my product but the manger told me i will inform you 2 days later then you can take your product. But today when i say order was cancelled without my intimation. I called customer care one of your customer executives said order cancelled reason was customer was not contacted office. I never expected this kind of false compliance from flipkart. I am very disappointed with your service. Flipkart attitude towards customer is very worst and unsatisfactory

[protected]@gmail.com is my flipkart account

[protected] my phone number i have written order number also

Order no od[protected]

I have ordered laptop four days ago and made online payment for that and today on seventh of october i got an email from flipkart that your order has been cancelled and gave an pathetic mail excuse why order been cancleed even it has reached nearest hub in my city.

Due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your order od[protected]. Please note that we have cancelled following items.

That's what they said in mail and i feel like why acid you accepted orders if you can't deliver and if you take payment from me and accepted order there no point however and whatever it takes you must deliver it.

It's like fraud you take payment from me and keep it to yourself for a week and then says sorry your order uis cancelled we will give back your payment in a week that's fraud it's like i have been thugged

That's not it

Retailnet is owned by flipkart as i have been told and you have done this before with other consumers.

And i been told by flipkart executive that all order has been cancelled by seller but my friend also ordered laptop but he got that delivered so that's not true

Stop thugging people

I will file complaint in consumer court about this fraud

I have ordered the phone from flipkart about 1 week ago and they have send me faulty product. I have raised request for that more than 5 time and they are sent there technician to check that. Also there technician confirm that this phone is hardware faulty. After that they have rejected my request. Every time i raised request they have rejected with the same reason like there is no phone issue. I have talk to there customer centre they are also not taking that serious. That's why i asking here for help. Also i have phone recording where they have accepted that you have followed all the steps as per there policy and issue is from there side. As per policy i have followed every steps they have suggested but still they are not replacing my phone. Please help. Attaching all required screen snap with detail.

I have ordered note 7s on the date of 2nd oct, 2019 and it has to be delivered on 5th oct. But till date i m not able to get my mobile. Your assistant are saying we wiil do upto our level. I wasted my 4 days just because of your irresponsibilities
.
Now just do a favour, tell me the exact date of delivery and where the product is. Live loaction

I already called like millions of times to the flipkart and they are unable to help me. I talked with wishmaster too but they said, "your order is not yet deliverd to the hub."

I am rquesting you to do something and let me know the my
Requirements
Thank you!

I had purchased 01 no. Of "casio ad217 youth combination analog-digital watch - for men" through flipkart.
After receiving the item, it was observed that the delivered item is completely different from the ordered item. After noticing the same, immediately, i had submitted the return request 3-4 times which were not materialized due to reservation of your item pick up representative deliberately. Though, it was personally requested to your item pick up representative to take the item back but went in vain.

Now, my return request is still pending since 19.09.2019, as once again your item pick up representative has refused to take that return item saying that i will not pick up the item and forcefully thrown the item inside my door.
Please look into the matter and refund the amount for the item which i have ordered and never received. Parallely, the different item which was received may be picked up from the delivery address at the earliest.
Thanking you in anticipation.

Rajeev dudhe,
Head (Hr),
Npcil, rr site.

Note :- copy of whole communication is is given below for ready reference.
"homemy accountmy orders
Od[protected]

Delivery address
Rajeev dudhe
C/o smt. Bharti r. Dudhe i-3-b, old jawahar nagar. Acharya hospital ke baad ki gali sharma paan wale ki gali kota (Rajsthan) old jawahar nagar, near acharya hospital kota - 324005, rajasthan
Phone number
[protected], [protected]
Your rewards

50 supercoins
Will be credited after return period is over
More actions

Download invoice
Download

Casio ad217 youth combination analog-digital watch - for men
Seller:
Retailnet
₹3, 295
?
Return
Return approved
Pickup
Refund
Approved on sep 19
Delivered on sep 05

Cancel return
Need help?
Refund accepted
We'll pick up the item you wish to refund by sep 20. Refund of ₹3295.0 will be added to your original payment mode within 9 business days (Bank holidays not included) after pick up is completed.
Refund rejected
We're sorry. We are unable to process your refund request.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy."

I had several issues from the flipkart delivery, i order a mobile phone model no vivo z1x through icici credit card emi and tlod me will be deliver 5th oct 2019.
But i didn't recive this item till today, and not just that the order hasbeen cancelled by courier exicutive,

Order id - od[protected]
Purchase date : 02/10/2019

आदरणीय सरजी,
मैने flipkart से 30 सितंबर को oppo f11 pro फोन खरीदा जिसकी डिलीवरी 3 अक्टूबर को होनी थी जो अभी तक मुझे नहीं हुई है। और उनके कस्टमर हेल्पलाइन नंबर पर बात करने पर वो मुझे रोज की नई तारिक देते है परंतु फोन कि डिलीवरी नहीं कर रहे है और इस फोन को खरीदने के लिए मैने ऑनलाईन पेमैंट किया है डेबिट कार्ड के जरिए। और यह फोन मैने buyback offer का इस्तेमाल करके खरीदा है। अतः आपसे विनती है कि कड़क करवाई कीजिए।
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