Flipkart Complaints & Reviews

I order boat rockerz 235 wireless headphone on 6january2021 by flipkart with order number[protected]
I contact Flipkart support for 3week but no resolution received.

Requested for return but received message that seller is unable to fulfill request

To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours . Please ensure that the information on your photo ID should match the details on your recent order(s).

We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

When the product was bought, no ID proof was required but now that they have sent wrong product and i want to return it, Flipkart is asking for ID proof. This is a complete breach of privacy. All my accounts are connected to my Adhaar and PAN card.
I share documents but again they not provide me my refund
Plz help

1- I Had try to book 2usb data cabel whoes cost is 198 on 19 Jan 2021 Time 07:44am . After completing the payment the order is not booked and i don't get any order id but the money is debited and send to Flipkart upi address. The screenshot is attached.

2- Again I had try to book the order whoes order id is- OD[protected] at 19Jan 2021 Time 07:47am. (Screenshot attached) But due to some reason i have cancelled the order. But i don't get the refund. After contacting the customer care the said that your refund of Rs 99 is completed. But when I contact to bank they said there is no refund from Flipkart to your account. & On other hand i don't understand why Flipkart Refund only 99Rs. While the product is of Rs198.

But after 6hrs I get my refund of First order whoes Balance was deducted but the order was not placed at 14:18 19 Jan 2021. Screenshot attached.

Now I am try to contact customer care but the put my call on hold and after few minutes the disconnect the call.

My order id is OD[protected]. I had ordered Apple iphone 11pro 256gb on 13/11/20 but Apple iphone se was delivered to me. i registered a complaint on 28/11/20 with flipkart regarding this asking for replacement or refund. From 28/11/20 to 28/01/20 i.e about two months multiple return requests were raised, rejected and reraised again. The reason for rejection of my requests in those two months were seller denied or didn't accept or logistic team said product was delivered intact or govt id not submitted by me. FYI i had submitted all the required govt ids multiple times to flipkart in those 2 months. Also i had shared pics of product receivec by me and the box in which the product was sent to me.
But suddenly on 28/01/21 My refund request was rejected stating that i had done high number of returns from my flipkart account and also blocked my flipkart plus account. before 28/01/21 flipkart never said or gave this reason.

From 2nd Feb 2021 to present
"maximum units allowed for purchase reached", am experiencing this kind of popup over my screen whenever i am trying to place any order. And that item has not been ordered by me in the near past also. Such poor service by flipkart although i don't get these types of error kind of things over amazon or snapdeal. You guys also blocked my account unnecessarily and this is what kind of experience you are providing...

Hi, this is MANOJKUMAR MANIVANNAN . I want to change my old registered mobile number([protected]) to new mobile number([protected]) . because I lost my mobile phone 2 years ago . So I can't use my rewards and many other benefits . it requires the OTP number of a registered mobile number . Now I don't have that number. kindly do the needful to change the number as soon as possible.
THANKS AND REGARDS
MANOJKUMAR MANIVANNAN

I booked a flight ticket from flipkart travel. Booking id FF[protected] and the flight was on[protected] during pandemic.

I called flipkart customer care to canceled the flight and I was eligible for the full refund. It was air india flight.

I talked around 30 times with flipkart travel executives after the date of cancellation till now but no response from flipkart.

On the other hand I talked to air india they said me that the amount was already refunded to flipkart in the month of September. But I didn't get my refund from flipkart till now. My registered phone number is [protected] in flipkart and email id is glancy.[protected]@gmail.com. Please do something about this.

Thanks,
Manjot singh

This book was ordered 2 years back but every day i got same messages from your end and i already intimated customer care no but no use.,

IM-EKARTL

Out for Delivery: 24 Years UPSC IAS/ IPS... with tracking ID FMPP[protected] from flipkart.com, will be delivered before 9pm today by an EKART Wish Master (call [protected], PIN 165).

I ordered is received to me on 1 feb 2021, but there is a size issue so i want to return it. But they blocked my account.so i call to customer care they raised my return request but after 2days i again called them they told me wait for some days confirmation we will give you. But there is no any calls and emails.so i called them today 6 feb, 2021.they are saying the product is not showing in their system...How rubbish... although i told them to raise a complain whose

Complain id - IN[protected]

From last 2+ Years I'm trying through customer support by call/emails but still now my account is not yet unblocked. I had informed several times that I'm not a seller as all purchase goods are for me & for my family's. Please unblock my account ASAP.
Getting too much difficulties to purchase any goods from flipkart. As at that moment I was a flipkart plus member & I'm my account there was a Voucher & placed some orders as well but orders got canceled & can't able to get those vouchers & all got wasted hard earned for flipkart membership.

I ordered Vaanya long coat for my mother but today I received the product it was all torn and without mrp tag and the colour was also different. I wanted to return the product but it is showing product does not belong to your account.seller Universal trend
Order ID - OD[protected]

Purchased Beardo Trimmer which is not working in Warrant Period.

Raised request with Beardo, Got Reply to contact Flipkart.

Raised with Flipkart, Got reply give bank details for Refund then got reply contact Brand your request is closed.

Question is how such Online Plateform like Flipkart is work without fear of Law and Same is question for Brand also.

Such actions should be penalize...

Am submit real IMEI number for exchange but these shows invalid why?and what can I do

Flipkart have worst customer support when it comes to electronic items. I received my order on 3rd Feb. It was a gift to someone. On 4th Feb, I made a replacement request as the phone is not getting charged (Replacement ID:[protected]).Now I am even judging the originality of the product shipped by them. Every few hours a representative calls and schedules a visit then when we are waiting for the person, another call is made saying that visit has been rescheduled. It is not possible for the person I gifted the phone to stay at home all the time just in case flipkart people turn up. I hope they know the meaning of working class. Now, we received a message that you people tried to contact us but we were not available. I do not understand how a person staying at home for your representative is not available. Also if they mean that they were trying to contact us by call, then I want to assure them both phone numbers I mentioned in the order were ON and both can't be unreachable at the same time. Their site is also now customer friendly when it comes to filling a complaint.

This is regarding Incident# IN[protected] & IN[protected] dated Sat, Jan 30, 2021 at 3:01 which is been not yet resolved till date.

Please refer my emails on above mentioned incident number for more proofs & video's.

Below is the extract of the email complaint
I tried to reach customer care not able to reach out. I tried around 70 to75times since 3-50pm to 6-49 PM even couple of times around 9-00PM,
please find the screenshot to find out how many times I have called no
proper service as well

My daughter bought a Samsung M31S from Flipkart Ordered on 26th Jan 2021 &
was delivered on Jan 30 2021, with Order ID - OD[protected]. To my
surprise the mobile delivered was not in good condition with the company
packed & sealed box. Whenever we buy a new product in a retail shop no one
opens the box and shows it. They will open only after the invoice payment &
then open & if any issue they will give a new piece. Here it is clearly
seen that it is an old piece repacked in old box using electrical
insulation red tape.

Moreover I ordered for 6GB & 128GB & label on the box shows 8GB & 128 Gb.
Anyone can make out it is a used or returned or refurbished piece. Please
refer to the attached pics encircled with red & yellow highlighter & watch
unboxing video.

When I contacted the customer care, executive was rude & not ready to
accept it & they are saying they cant exchange & they will refund & I
should reorder the new mobile as on today's price of Rs 21, 000/- where I
bought it for Rs 17, 500/-

Regarding the same I called your customer care executive & explained, the
only answer I am getting is to return the product & I will get back my
money.What about the offer ? The only reason I ordered is due to the offer.

Even I contacted Samsung customer care regarding the issue & they
registered the complaint & they have taken it seriously & told they will
escalate it at a priority.

When I questioned how can this happen they told the customer who bought
this product might have returned back the product due to some issue & the
seller might have resold the same thing again on Flipkart. This was really
shocking to me.

First thing my question here is after placing the order I immediately
called your customer care & enquired is the product which I ordered with
Order ID - OD[protected] is refurbished or used one, your executive
replied with confident that Flipkart does not sell any refurbished product
this will be a brand new product.

If that is the case look at the video o[censored]nboxing the product any layman
can say it is not company packed or sealed product.

Secondly if I ask the solution for such a fraud case from the seller your
executive does not have any answer other than saying the seller doesn't
accept it asking me to reorder the product as on today's price. If I return
it what about the offer I had availed ?

At any cost I want a brand new product. By mistake if I had accepted the
product & problem would have arised after a month or so will the Flipkart
or seller would have taken responsibility of getting refund or replace?
Definitely no one would have taken this responsibility or entertain for my
issue.

Why don't you have stringent policies against the seller? Why are you
allowing such fraud sellers to cheat customers ? No one orders the product
based on seller, people trust Flipkart & buy product not by trusting seller
& more over you dont have option for customer to contact seller & I dont
even want to contact them it is your sole responsible for everything

This is the second time happening to me. Please refer to the attached email
for a similar issue earlier. I really didn't expect this from Flipkart.

Hope you look into this seriously & take necessary action & do needful.

*Please contact me on [protected]*

Thanks And Regards,
*Sanjana Navalgi*

Dear sir,
On Feb 3rd 2021, i ordered Redmi Note 9 pro max (Aurora Blue, 64 GB) mobile

Order ID - OD[protected]
from flipkart. Payment got deducted from my HDFC Credit Card but flipkart shows Payment not yet confirmed from the bank and 'order is pending'. I have been waiting for after 48hrs to happen something. I lodged a complain also on HDFC Bank but no response even after 48 hours. Neither they are refunding my money nor they are confirming the order.

I had ordered a Fossil Gen 4 Smartwatch and it was delivered to me on Feb 4th. Upon unboxing, the contents were not placed properly and seemed like it was a second-hand watch. On further usage, the smartwatch got extremely laggy and refused to respond.

I initiated a refund (Refund ID:[protected]) and as per the procedure, the engineer came to examine the watch. In front of him, I showed that the watch was lagging. He acted as though he was against Flipkart and supported me. Instead, he rejected the refund which I got to know through the Flipkart app. Now, I do not have another chance for a refund.

I want my money back and would like to purchase another product but Flipkart's customer care is not being helpful at all.

It's been over a month, but still haven't received refund and flipkart everytime marking the issue is resolved but problem is still there.
i have made payment on 31 dec 2020, already sent bank statement and bank replied mail screen shot to flipkart.

i have tweet on tweeter regarding this issue and after a while flikart deleted my order from order list too. i have all proof in mail id chat with customer support.

Flight ticket from Chennai to Kolkata was booked on 24th Dec'20 but it failed without booking and money was deducted. I am still struggling to get my money back. Now they are claiming amount refunded for another booking ID as the amount refunded for my this claim. Simply Pathetic

I booked flight from BOM-KUL-ICN from flipkart on 24/11/20 from malaysian airline and korean air for the travel date 6th Feb 2021 at 36000 Rupees.

1) I called Malaysian airlines with the ticket that was issued to me from Flipkart after I booked on 24th Nov. 2020 they were unable to pull my records.
2) I contacted Flipkart support to confirm the same and was afraid that my flights should not get canceled. To which advisors confirmed if at all the airlines cancel the flight how will I know as I didn't get any notification from the airlines for bookings as well. Your team then confirmed they would send me a mail on my mail id if something like that happens.
3) I received mail from Malaysian airlines that my flight was canceled on 8th Jan 2021 which I checked on 1st Feb 2021 as it was in spam. I did not receive any SMS notification either. (check the trailing mail also attaching the screenshot)
4) I mailed Flipkart to ask for rescheduling my flight if possible or refund the amount at the earliest by forwarding the received mail from Malaysian airlines. To which I'm going merry go round since then and receiving no proper response. I called several times on customer care and they said to me to get the confirmation from Malaysian airlines about the cancellation of the flight so that Flipkart can go ahead and book the rescheduled flights for me or can initiate the refund. (which I got and attaching the screenshots of the same.)
5) I have got the confirmation from Malaysian airlines stating that my flight has been canceled and I need to contact my travel partner to get the refund or reschedule the flight. (attaching the screenshot of it)
6) Also I'm doubting that the Malaysian airlines' ticket was never issued to me as the PNR details were not matching with the airlines when I contacted them at the first instance of doubt. (Malaysian airlines PNR is different from the Flipkart issued ticket to me check the Malaysian airlines ticket attached to find the difference).

Since 2nd Feb 2021 I called flipkart more than 10 times and also mailed them over 15 mails but everytime they say it is escalated and I need to wait. This waiting never ends and I am scared once my travel date crosses this people will not give me full refund. Calling them 100 of times and giving same details I'm exhausted but there is no satisfactory answer or resolution given to me. I'm just asking for full refund to be given to me as soon as possible.

I tried entering both the OTP's and also the login password still it shows that identifier already in use, kindly help to resolve this please