Flipkart Complaints & Reviews

Hi i consumer forum i order a brand new phone redmi 8 of amount 9, 499 but the phone back panel is in damaged condition there is dent on it it was shipped by seller name indiflashmart and i try to return the phone but the flipkart customer care is making new and new excuses and the seller is rejecting my return request i make the return request more than 4 times but no resolution provided they make again and again new return request and after 2-3 days they cancel my request please help me.

I ordered a phone on 23rd june 2020 on cod and then paid for it. The payment was not updated in the system. They also took money at delivery and said that funds will be credited to original mode of payment. I called them. Every 3 days. No response is taken from them. Od[protected]
Is my order id. The flipkart team just keep on saying to wait 24-48 hours. No response is given from them. My due dates are near for the payment. So take a strict action against flipkart. I also complaint in the consumer form my docket number is 2102874. Hereby i attach the photo of no. Of time i contacted them and the order.

Got a defected piece by flipkart and now it has been one month since i am requesting tham it return it but their courier service is refusing to pick it up.

At country of origin it shows - india
But at adrress of manufacturer it shows adrress of china..

Dear Team
This is to bring into your notice that product which doesnt have return policy the seller tends to cheat the customer via Flip Kart .
Recently i am facing the probelm of delivery from the filp kart or fli[p is cheating the customer (sometimes different product, sometimes defective product, some time late in delivery) and this time the product shown while booking and the product which was delivered was totally different, i am unhappy with the flipkart for the same,
I am request flipkart to change the product this time and hence if the product doesn't have the return policy will not be purchased.

One suggestion please select only those agents or tie ups where they take the product back with genuine reason given in the comment on the portal

Regards
Pradeep
[protected]

Return of the product delaying since 2 weeks without any proper response. I have returned a product on 18th june 2020. After so many calls and messages they came for uninstallation after 11 days that is on 29th june 2020. I got a message that pick up will be on 4th july and refund on 5th july. Nothing has been done. I called them on 5th july. They said by 8th july. On 8th i called them again said it will be done by 9th july. Again called on 9th july they said on 10th july it will be finished. What the hell is going on. Is this the right way to deal. Amount is huge which is around 25000 approximately. Needed immediate action

Above given update is wrongly and customer care executive are treating disbehaviour.

This is my order number
Od[protected]

Total amount
2463

I had ordered ghee and oil both i had received in deffective condition and almost expired product

Ghee 2qty i had received tracking is fmpc[protected] in that product the product is totally bend due to poor packing from seller all ghee was out of it and all bad smell was coming from the product and when i had seen the date it was october 2019 almost last year product last old stock given to me which is no use of and it is damage it was not wrap properly from seller in transportation the product has been damage i had kept the product aside it is not usable for daily use it his hazerdous to our health so kindly arrange reverse pickup for this order and refund my money back immediately

And other is oil tracking id is fmpc[protected] i had ordered oil of 2 qty and paid rs 179 for delivery charge in that all packing and shipping is included then why i had received product damage during transit the person who had packed he should have sense it should coated with plastic of extra layer that product will not damage during transit because heavy load are on it and this i had recived damage during transit caps was open it was leak and no use of it and also the product was november 2019 packet and after my order it was out of stock it indicates that old stock given to me without any checking asked seller how we had given me the parcel no extra safety of covering just given in 2 box tightly i can't accept this product

Please arrange reverse pickup for this my two order and take this deffective and old stock and damage product back to u and refund my money back once it clear from u r end

This is my order number
Od[protected]

Total amount
2463

I had ordered ghee and oil both i had received in deffective condition and almost expired product

Ghee 2qty i had received tracking is fmpc[protected] in that product the product is totally bend due to poor packing from seller all ghee was out of it and all bad smell was coming from the product and when i had seen the date it was october 2019 almost last year product last old stock given to me which is no use of and it is damage it was not wrap properly from seller in transportation the product has been damage i had kept the product aside it is not usable for daily use it his hazerdous to our health so kindly arrange reverse pickup for this order and refund my money back immediately

And other is oil tracking id is fmpc[protected] i had ordered oil of 2 qty and paid rs 179 for delivery charge in that all packing and shipping is included then why i had received product damage during transit the person who had packed he should have sense it should coated with plastic of extra layer that product will not damage during transit because heavy load are on it and this i had recived damage during transit caps was open it was leak and no use of it and also the product was november 2019 packet and after my order it was out of stock it indicates that old stock given to me without any checking asked seller how we had given me the parcel no extra safety of covering just given in 2 box tightly i can't accept this product

Please arrange reverse pickup for this my two order and take this deffective and old stock and damage product back to u and refund my money back once it clear from u r end

This is my order number
Od[protected]

Total amount
2463

I had ordered ghee and oil both i had received in deffective condition and almost expired product

Ghee 2qty i had received tracking is fmpc[protected] in that product the product is totally bend due to poor packing from seller all ghee was out of it and all bad smell was coming from the product and when i had seen the date it was october 2019 almost last year product last old stock given to me which is no use of and it is damage it was not wrap properly from seller in transportation the product has been damage i had kept the product aside it is not usable for daily use it his hazerdous to our health so kindly arrange reverse pickup for this order and refund my money back immediately

And other is oil tracking id is fmpc[protected] i had ordered oil of 2 qty and paid rs 179 for delivery charge in that all packing and shipping is included then why i had received product damage during transit the person who had packed he should have sense it should coated with plastic of extra layer that product will not damage during transit because heavy load are on it and this i had recived damage during transit caps was open it was leak and no use of it and also the product was november 2019 packet and after my order it was out of stock it indicates that old stock given to me without any checking asked seller how we had given me the parcel no extra safety of covering just given in 2 box tightly i can't accept this product

Please arrange reverse pickup for this my two order and take this deffective and old stock and damage product back to u and refund my money back once it clear from u r end

I have purchased a MOTO G8 power lite Mobile phone from flipkart on Dated 2 july 2020. First i got delivery of phone on 5th july 2020. After the use of it i came to know that it has support only LTE network whereas it should be support VoLTE according to the flipkart description provide it on official website so called to the customer care then they assign a technical person to pay a visit at my home to check my handset he came and found i was right flipkart agreed to replace with the promise that i won't get this problem again in connection i got second replaced product on dt 8th july 2020 and had the same problem again. Again they sent same technical person this time he ask his senior about the problem and he said that VoLTE and LTE both are the same thing and if jio 4g sim is supported so its mean this phone is VoLTE and no need to replace and flipkart has cancel my replacement.
Now as the false information has provided by the flipkart about the product and i have receive same product with same issue twice so i want to return and ask for refund my money but they are not ready to refund neither replacing

I want to buy a new smartphone but no phone is deliverable to my address, pin code 324005
I don't why it shows there are no sellers in your area although I am regular customer and there was no problem till now in buying anything from flipkart, So please try to increase your service in my area

I have purchased a MOTO G8 power lite Mobile phone from flipkart on Dated 2 july 2020. First i got delivery of phone on 5th july 2020. After the use of it i came to know that it has support only LTE network whereas it should be support VoLTE according to the flipkart description provide it on official website so called to the customer care then they assign a technical person to pay a visit at my home to check my handset he came and found i was right flipkart agreed to replace with the promise that i won't get this problem again in connection i got second replaced product on dt 8th july 2020 and had the same problem again. Again they sent same technical person this time he ask his senior about the problem and he said that VoLTE and LTE both are the same thing and if jio 4g sim is supported so its mean this phone is VoLTE and no need to replace and flipkart has cancel my replacement.
Now as the false information has provided by the flipkart about the product and i have receive same product with same issue twice so i want to return and ask for refund my money but they are not ready to refund neither replacement

I have ordered Honor 9x pro mobile Order OD[protected] on July 8th, when i received my mobile it was already unboxed / not sealed, and the mobile screen protection cover is full of air bubbles .And the phone performance is too bad not able to use any basic apps . many apps are getting freezed and not working properly. even the browser version doesn't support many applications and signin problems persists. Not able to stream videos from video streaming sites . I have raised return request in the next 2 hours .
While buying the phone it was clearly mentioned 7 days return policy now the mobile is already out of stock to get a replacement. They doesn't except a return or an exchange for other phone .
I have raised a concern with flipkart help line and they said they will assign a technician by 13th even that is a long gap i agreed .now the technician visit changed to 17th July .i can't work in any way without my mobile. I blindly trusted flipkart services . I made several calls to flipkart and no one really helps.online services should make our process easy instead they are making very difficult to trust flipkart services again.
Is this a way you treat your customer when we are being genuine? An amount of 18K is very less for a gaint firm like flipkart, but it take us several months to get it saved and in the end we get cheated by a giant firm like flipkart.I cant use this phone in any way except for making calls .The least i expect is an exchange or a refund or the same amount which ever way i can again place another mobile in flipkart .
Hope someone understands my pain and helps me in a genuine way . Hoping flipkart people doesn't cheat their loyal customers.

Regards,
Geeta.

I ordered a Dream Care Fitted Queen Size Waterproof Mattress Protector, order ID (OD[protected] your website on 03 June 2020. I paid 949 through debit card on 03rd June 2020 and then some unknown reason again i paid same amount to the Flipkart account on 17th June 2020.Hence, I paid two times for same order and my amount is debited twice. So i request you to refund my money (one of the amount(949)as soon as possible.
Thanking you
Regards
Habeeb

Sir,
I ordered a peps springkoil mattress order id (Od[protected] your website on 03 june 2020. I paid 15670 through debit card on 03rd june 2020 and then some unknown reason again i paid same amount to the flipkart account on 17th june 2020. Hence, i paid two times for same order and my amount is debited twice. So i request you to refund my money (One of the amount (15670) as soon as possible.
Thanking you
Regards
Habeeb

I have purchased maxima watch from flipkart, after exactly one month watch stop working. Kindly arrange to replace the watch.

I ordered "Suncrown Furniture Sheesham Wood Solid Wood 4 Seater Dining Set (Finish Color - Teak Finish)" from flipkart, I already paid from credit card. First, the way to track the order is supremely screwed, I am never going to order anything from flipkart ever again. I wish the company gets closed asap. I ordered on 14th. June and it was expected to arrive on 4th July, they rescheduled it to 9th July first and now the website is saying it will be delivered on 14th July. I am not able to cancel my order neither I am receiving it. Bill has already been generated. They are biggest frauds. I appeal to all, please do not buy any products from Flipkart. The customer care service is also not letting me talk to an executive, always they redirect to a computer generated voice which is no help at all

I have created flipkart account two years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account

I placed an order for a phone when my phone seized to work. You can already understand how desperate the situation must have been. Flipkart's website showed a 2 day ETA for delivery. After placing the order, the delivery date furthered by 2 more days. Come the promised date of delivery, I was constantly reassured by the support staff that I shall receive my product by EOD. Yet, I didn't. All I got was emails and SMSs quoting "sorry for the inconvenience". After that, the day of delivery advanced by two more days and it's the second day in a row today since I haven't received my order.
One of the customer support staff said that this issue is arising because of the pandemic. But how come there are so many people complaining the same complaint for the same Bamnoli sorting centre as I have, and these complaints are not even from 2020, they go way back?
I am absolutely done with Flipkart.