Godrej Properties Complaints & Reviews

I am a Godrej property owner and sharing my own experience. I am tired of chasing the Handover team to fix the issues and hence posting my experience here for others to learn.

1. Hollow Tiles: Literally all the tiles and marbles were hollow during Handover. Even after repeated complaints they didn't fix it to my satisfaction.
2. Safety: Hardware mostly used are of Godrej brand, and had quality issues. The bathroom latch/lock broke into 2 part within 30 days. And they refused to replace it, and what is seriously concerning that as per their Handover Manager more than 30 apartments are facing the same issue. Many in the Society (including me) were locked inside bathroom because of the latch issue. Serious safety concern.

3. Seepage: They have no idea on how to fix the seepage issues in the apartments. My bathroom still has seepage issue.

4. Cracks: The marbles and walls have started developing cracks within 3 months o[censored]se. Imagine the product quality they have used.

5. Maintenance: They started charging the maintenance much before the Flat was actually ready to live.

6. Wood Work: Literally all the doors have issues. Either there are cracks or Door Magnet is not working. Door Clips have holes at the joint with Wall. Wooden floor is not fixed properly and shakes badly

7. Water acccumulation/formation issue in bathroom

Lastly their Handover Team: This is the most unprofessional team, they like to make fancy stories on issues but would not pay any attention to the real issues. Even for minor things they will make you chase for months.

Dear Sir/Madam

I booked a property in Godrej Seven, Joka
Tower 1 Flat code G7P1A2U0802(2.5 bhk) in Joka, Kolkata in the month of February, 2020. I visited the property on 17.02.2020 and loved it .It was exactly as per my requirement except few including one structural point. i clearly communicated my requirement of the changes required to the Sales executive Subho Chakraborty ( my requirement was to get the second...

Godrej customer management team is the worst.
When they falter or delay on project they elope the responsibility
When it comes to payment collection their representative will hound you on your company email id thats how unprofessional they are
Even after the payments are they delay in payment receipts and charge interest rate
As a NRI they never mention TDS component and when the buyer ends up faltering owing to Godrej negligence or on purpose the buyer ends up paying penalty.
After consistent follow on TDS payment details they keep ignoring those communication
Godrej is a cheat

Godrej properties have two projects at Hinjewadi phase-1. Customers have paid premium amount for the flats, despite of paying such big amount customers are facing following problems:
1. No water connection from MIDC/Grampanchayat. Godrej should have. It's embarrassing to see water tankers (that too "manipulated") daily in a premium society for which customer has paid a whopping premium price.
2. Each customer has been assigned a relationship manager(RM). However, RM doesn't even reply to a single email.

Godrej doesn't justify their brand at all.

I purchased my flat in 2019 and then due to COVID and my father's health, I couldn't make the remaining payment. I took loan from L&T Housing Finance for Majority of the Payment. I paid around 5, 50, 000 Rs. to Godrej Properties from my Bank.

Now when I couldn't arrange the remaining money, I asked for the cancellation and they said they can't refund the money. I agreed to that at that point of time because I was not in a position to pay even an EMI.

I filed a request of cancellation about 4 months back, however, whenever I call their representative, he either hangs up or doesn't respond. Over this, he never respond to my call or never calls back.

Now, I want 50% of money paid by me from my bank and 100% of the money to Bank.

If this issue doesn't get resolved in 2 working days, I will go to higer authorities as it has been more than 3-4 months now and I can't wait enough.

I even went to the bank and got forclosure latter and gave it to Godrej's representative, however, as expected, no response on that one.

With due respect I have booked the property in Godrej Emerald Vista
Tower 2 Fren Flat code 403 in Thane West in the month of November
2021. I love the property very much and on 8th November i paid Rs.
50000/- (Fifty Thousand rupees only) and the balance 4.5 lacs i paid
within next 8 days. so the total booking amount of 5 lacs i paid till
16th November, 2021. As you know, Covid is on the rise again. My
company is doing job cuts- which has affected me as well, this has
also impacted my ability to get the loan approved. This property is a
huge financial liability that I cannot bear.Moreover, I have taken a
loan to pay the initial amount which is further adding to this stress.
Hence i had to let go of this property within 17th days of booking the
same.On 2nd Dec i emailed your sales manager Sakina Dsilva about the
withdrawal from the property.However they are refusing to refund
stating they have completed stamp duty n registration of the property,
this is impossible as i haven't signed any letter other than the
initial engagement letter.
I sincerely apologize for the inconvenience caused to you and I hope
you understand that these times are full o[censored]ncertainties and
insecurities.
Request you to consider my case and refund the amount. Appreciate your support.

I had booked 2 bhk flat (GODCR20803) with godrej properties @ godrej Bayview vashi navimumbai on 5 dec 21 by paying booking amount of rs 11, 36, 738/-, due to sudden financial crisis we decided to withdraw and sent a mail to crm and hard copy through speed post to vashi sales office on 31 dec 21.On 5 jan 22 I recieved a mail from crm stating that as per terms and conditions of godrej my entire amount would be forfeited, till 31 dec no receipts or any other documents were shared to me .On 5 dec 21 the day of booking the sale executive after accepting my payment part through credit card rs 1.5 lakh plus rs986738 asked me to sign on the application format I told him that my wife who is first applicant is at home and I need time to read and if I don't understand I need to speak to my lawyer he refused to allow me to carry but said he can arrange a biker and we both have to sign and return it back immediately, I asked to explain few important points in the application form to which he replied that I am not allowed to sell the flat after paying stamp duty and registration till the time of possession and will to pay extra amount incase there is a steep increase in the price of steel and cement, I once again asked to explain payment terms and conditions to which he replied that it's as per rera and godrej properties being a reputed brand there won't any wrong doings keeping in mind his words and immense faith I had in brand godrej we both signed the application and gave it back to the biker.It is just an application from which is one sided where there is no choice for the buyer but to sign on the application format, neither the promoter has signed nor has given a copy to us it is rather difficult for a buyer with common intellect and not familiar with the terminology used in real estate sector to comprehend implications of such terms used in the application format. I have asked godrej to show me forfeiture rules as per maharera. I have to take care of family including my parents my father 81 years and mother 71 years both of whom are highly diabetic and I may need this money for future medical emergency.Godrej properties is not at loss due to my withdrawal they will any way sell the flat and work has not even started, since its a redevelopment project where some people are yet to vacate.I feel cheated by godrej properties they just can't confiscate my money.I request you to up the case with godrej properties management as soon as possible.
Thanks
ManojMallya

I don't find any proper document regarding the refund for expression of interest. I have given the 50k amount as an EOI in Godrej Nest but unfortunately dont' want to move it forward. However, salesmen is not confirming the time when the refund will be generated. Kindly share me the formal policy regarding the refund of EOI.

Hi Team,

I have given a token amount of Rs: 50, 000 on 19th November 2021 to book a 3BHK flat at 'Godrej Meadows' in mahalunge, Pune.

I have requested for cancellation on 8th December 2021.

Booking details are as below -
Name - Tushar Khode
Elite Pass: P-117 ED
Sales Representative - Megha

As per the refund policy, the said amount should have been credited within 15 days. But I have not received any refund.
I contact the sales representative she said she no longer work with Godrej.
also, I tried to reach out to pre-sales executives but their contact no is also not reachable.

I am requesting you to refund the amount as soon as possible And update me on the same.

Regards,
Tushar Khode

We had given a Cheque of Rs 5 Lakh as EOI for Godrej Palm Retreat, Sector 150, Noida on[protected].

Later on[protected] we applied for unit GDPRC1-0502 by signing a cheque of Rs 12 Lakh and an application form provided, filled and retained by Godrej Empoyees. Nobody from Godrej had signed or acknowledged any of the document.

On[protected] we requested the Sales Manager through email that we will not be able to...

Dear Mr Satadal Nandi
With reference to my booking of the Flat in Godrej Hill Retreat, I have come across the fraud made by your Sales People both Rushikesh & Tanya Chaurasia, who are typically acting like Sales People after doing the selling part .I am reaching to you with full confidence since you are the Manager for them .
When I booked the Flat an amount of INR 12500 was promised by Ms Tanya & Rushikesh in terms of Gold voucher, which very smartly they did not give in writing, but I believed them since the transaction was for 70 lacs .Now after almost 6 months of booking, I still have not received the Gold voucher, last when I enquired with Rushikesh, he mentioned that once you complete the registry you will get the same within 15 days . The registry has already been completed on 9th Nov 2021 and still I have not received any Gold voucher from Godrej .Again on following with Ms Tanya, she puts the responsibility to Rushikesh and after strong follow up shae gives all the excuses like i am on medical leave, Continuously following with Rushikesh, who has been promising the same from last 15 days and now i don't see any response and he has stop taking my calls .Is this the Professional Approach of Godrej .Let me have the resolution of the same or else I will escalate the same to the highest level in Godrej and also will bring the same in social media and grievance cell, if no positive reply is received within the next 2 days .Enclosed a few chats recently with Ms Tanya and Rushikesh .Also such Sales people are damaging the image of Godrej brand, don't prompt me to go to your Board members or MD/CEO etc .
Thanks Saurabh Goel Ahmedabad M: [protected]

We booked flat during pre-launch and paid premium price to Godrej. Just few months before the handover Godrej showed their real face, we were promised with individual parking(IP) and this was the prime reason I booked the flat at Godrej. But Godrej now allotted us stack parking which was never told at the time of booking. I rejected other projects in pune due to stack parking but Godrej cheated with giving false promise. There was some architectural mistake due to which IP was converted to Stack parking but instead of fixing this issue Godrej allotted them to most of the buyers. I definitely don’t want to stay with stack parking and need my entire money in refund.

I GPL is pathetic Brand.
Do not buy properties with Godrej.
No respect to owners.

I booked Flat in Godrej 24, Hinjewadi.

1) Corporation water not provided By GPL. Instead Tanker water supply.

2) Possession late by 1 yr. Evn wen property is completed before 7 to 8 Months back.

3) Individual Parking not provided to 218 owners out of 815.

4) ITC passback not transferred to owners.
Comes under Anti profiteering norms/ Tax chori by brand like GPL.

5) Unprofessional behave and no respect to owners.

Booked 2BHK flat in premium residence project Godrej 24, Pune, Maharashtra. I booked a flat on the first day of pre-launch dated April 2017.
Godrej24 cheated 218 flat owners by forcefully installing and allocating stack parking which was NOT communicated during booking of the flat. Also, the Allotment of parking is not transparent as in the email they said it will be on a first come first served basis but they used the lottery for allotment. They didn’t involve the owner in the lottery processes as well. Seems they handpicked people for allotting the parking to provide favors.
1. They promised it’s a premium society with ample individual parking space. The covered parking space would be sufficient for parking 1 car and 1 two-wheeler. But, Stack parking is totally opposite what they promised during flat booking.
2. Without any notice to the customers, they have installed stack parking for 218 customers, just before 3 months of possession. Even after rejecting stacking parking allotment through the official email channel. Godrej has forcefully allocated stack parking to 218 customers.
3. Due to bad project planning by Godrej24 architects, Godrej installed stack parking. Instead of fixing the architectural issue and building alternate parking spaces for 109 customers, they are forcing 218 families to accept stack parking for the blunder which Godrej is responsible for. This is totally unethical act and was not expected from a big brand like Godrej.
4. Due to the Stack parking issue, 816 customers are waiting for possession for the last 6 months.
Below are a few damages done by Stack Parking :
1. Stack parking can’t be handled individually. This is a concern of Security, Privacy, and Convenience as a car key to be shared with a Third Party for valet parking.
2. Stack parking is life-threatening as it leads to accidents, especially for kids.
3. There is no provision of 2 wheeler parking provided by Godrej.

Booked flat in Godrej, 24 pune considering that Godrej is good brand. During booking and in agreement it was mentioned individual car parking. However they forcefully allocated unsafe stack parking to 218 owners. Few owners during their visit saw stack parking and once confronted they accepted thst it was their mistake but still they allocated stack parking to 218 even when everyone rejected the stack parking. Why should owners pay for godrej mistake I have previously rejected and still rejecting stack parking ... Godrej to either allocate individual car parking for which I have paid 3lakhs or refund me my entire amount plus interest paid to bank plus govt charges paid plus GST paid. Also they should pay for mental harrasment they have been doing from last 3 months ... Godrej as brand is very unethical...

Hi, I bought a flat in Godrej 24 almost 2 years back and no one mentioned about stack parking and suddendly it was brought to our notice that there was a technical issue and 218 customers have to go with stack parking. You people cheated big time and never mentioned about this issue while booking a flat. Providing false information to the customers and looting hard earned money of people. Such big cheaters. Now the RM also not picking up phone and mentioned on leave till 3rd Jan 2022 and dropped an email syaing you have been allocated stack parking and to compensate we can provide 2 lakhs rupees ? What a shame and disgrace you guys are bringing to India as I dont stay in India and thought you guys are one of the reputed builders

We bought a flat at Godrej 24.
We chose Godrej thinking it is a renowed builder but before allocation we have been informed there are not enough parking slots available( We don't expect such a blunder from reputed builders like Godrej).
Now we have received another mail that as per lottery system, stack parking is allocated(we are paying same amount then from where this lottery system came to picture).
Highly dissapointed with this attitude. We buy house once in lifetime after working so hard and cannot accept the lottery system to decide which parking space will be allocated.
Kindly look into the matter or return our money as no where it was mentioned that stack parking will be allocated when we bought the flat.
We are not confortable with stack parking and it was your duty to inform about the stack parking before the flat was sold.

I have been trying to get the posession of my home since last 2 months, all payments have been made. I have no luck in receiving any communication from the representatives. It’s been a while I am trying to reach back to them, email, call. There is always a constant feedback I get, we will update you in a days time. But no one responds back. This has created extreme stress and unable to get the home. Paid all the amount in full including the society charges and utilities. They don’t have gas, water in the homes when I went for inspection. This is the worst home buying experience. In short Godrej properties shatter the dreams of people who wants to buy home. Terrible management and employees. Left the customer in complete dark side of the world. Never would suggest anyone to buy property from them.

I booked a unit in Godrej Nurture(Electronic city, Bangalore) via 3B channel partner in early 2020. The agency promised that they will offer a discount of 50k INR if I book via them. I agreed and they sent me a credit note from their official email address. They said that once Godrej releases their referral amount only then they will be able to pay me back 50k INR as promised.

The channel partner contact person was approachable and responding until Godrej was yet to pay them their referral money. I also was following up with my Godrej RM to check status. Very recently, the channel partner contact person confirmed that they received funds from Godrej and told he will follow up. Since last 2 weeks, the person is ignoring my messages and calls.

Its already closed to 2 years. I am yet to receive the funds. I am filing this as the channel partner contact person has stopped responding to my message/calls. I even said I will file an official complaint with Godrej but he ignored.

I am attaching the mail from channel partner which has credit note details. Also, attached is the mail where I sent confirmation to tag my purchase against 3B.

I am an architect and journalist based in New York, and my father who is a client has been a lawfully associated buyer of one of the units in the Godrej Nature Plus 16th Parkview project. However due to pandemic restrictions, and ailing health issues he is currently not in the position to finish his final installments for the unit and we have been repeatedly approaching the Godrej team regarding this. One of their employees misled us and informed us that the cancellation process was not possible, and because of lack of information, my father believed their team.

Later we managed to make certain payments but currently are no longer in the position to bear any more financial transactions for this. I emailed them last week regarding the same.

Now instead of pushing the deadlines for payments, after discussing with our lawyer as per RERA law Section 18 sub-section (a) and the company policies, as buyers, we are allowed to terminate/cancel the project and receive the rightful refund.

I'd like the consumer forum to help us navigate to the right set of authorities and protect us from being misled, and fraudulent behavior.

We'd need to know the protocols for the immediate cancellation of our unit and initiate the payment refund for the same. I have also warned them within the email to not delay because they've been doing so.

I have also requested them to provide any other possible ways wherein we'd restrain ourselves from making any further payments and be penalized to meaningless interest charges since we are not in the financial position to continue this association. Despite our repetitive emails they keep on charging us with irrelevant penalties and interests even though the project payments are not just delayed from our end, but the dates have been extended officially from their end as well.

If there's a pandemic for them, then it also affects us as well. I would really want to resolve this issue peacefully without creating hassle for myself and the organization rather than getting into legal processes.