Godrej Properties Complaints & Reviews

Godrej team has charged me interest on delayed payment, but these charges were never communicated to me through any mode, moreover I got to know about these due payments only after I logged into recently launched app and this is why I feel cheated (when I have already paid 90% of overall payment). As per the clause in agreement it should have been deducted before any principal amount but the same was not followed. Also, I have asked RM to confirm the due and outstanding payments but these charges were not communicated to me at that time as well. I hope you will look into the matter and provide me with the legitimate solution.

Dear Godrej Team,

Please stop unwanted SMS.

Hi Godrej Team,

I gave a token amount of Rs. 50000 on 20th Feb 2022 for a 2BHK apartment at 'Godrej Meadow 2 Malunge, Pune.

The money was transferred via online payment with a credit card.

However, I have requested for cancellation on the immediate next day.

As per the refund policy, the said amount should have been credited within 15 days. But I have not received the refund yet.

I have called the sales manager, Kirtan Thakkar, many times but no response yet. He is not answering the calls.

I am requesting you to refund the amount as soon as possible.

Thanks,

Vineet
[protected]

Fastag Double Charge Deduct
Vehicle No. DL9CW6237
Date- 17 March 2022

The Sales representative of Godrej showed us 3 Bhk sample flat mentioning that the Hall size will be even bigger and Terrace will exactly be the same as 3 Bhk”. But, after booking when we checked the brochure, the plan that she conveyed us showing the 3 Bhk flat was no way related to the hall and terrace. It was totally small and Terrace was just the half.

Incident in Detail:
We were looking for a 1 Bhk flat and One of broker took us to the Godrej sales office in Rivergreens, pune.

The sales representative explained us about the cost of Studio, 1 and 2 bhk and we discussed about the cost of 1 bhk in detail. She said that some offer for women’s day is going on so, the offer will be only for today.
We requested her to show the sample flat. She said we have only 3 bhk sample and we can get some idea.
The Sales representative( Kamiya Sharma) of Godrej showed us 3 Bhk sample flat mentioning that the Hall size will be even bigger and Terrace will exactly be the same as 3 Bhk”. ( Asked the same thing at least twice or thrice)Initially she said there will a balcony in bedroom as well. We were so happy and after sometime she said that there is no bedroom balcony(She herself was so confused). Just like most of the people, we love to have a good balcony and i even checked with her about the view facing. Everywhere she mentioned it with the size of 3 Bhk. Keeping that in mind and also with the image of big size of hall in our mind we made a booking in Godrej Skyview Rivergreens project at around 6.30-7pm on Tuesday( March 8) after sharing some pictures and videos of sample flat that was showed to us with our family members telling the same thing which is mentioned above. We paid 1 Lakh rupees to them.

A Brochure was given to us after we gave the token amount. After we reached home, we checked the 1 Bhk plan in Brochure and to our shock we noticed that the terrace was just the half of what was showed and INFORMED to us and also the Hall was totally different and small.

The next day morning(10-11 am) we called and informed the same about our disappointment and requested for refund.
We also went to the sales office directly and spoke regarding this. The sales representative said she doesn’t have authority to refund and she said that a call can be scheduled with her head in which you can inform the miscommunication( About the plan that was conveyed wrongly to us) which was accepted by the sales representative.
We were told that we would receive a call on Saturday after visiting the sales office. After continuous follow ups, we had a call with the head(Ketan Raske) on 5th day. He said he will check with the financial team and get back to us.
Awaiting for their reply.
We want to bring into your notice before we take any legal action and request you to take further action from your(Godrej sky view properties) end. Please do the needful.

Godrej being such a reputed brand should consider all these and refund our money as soon as possible as it is definitely not a mistake from our end. We can listen and trust to only what you say.

I am Mayuri bansal, on 13th March 2022 we have booked flat in Godrej hill retreat B3- 1304

This is in regarding false commitment by your channel partner(Tejas from Corazon), receptionist and sales person about referral.

One of my close friend name Ruchi kulshrestha who also booked flat in Godrej Green vista Flat no T4-508 gave reference to me for this property.

After her reference I made a mind to visit that property.

In meantime I got a call from Tejas and I clearly asked him that you are a broker or what. So he answered me that "I m an employee of godrej" After this only I planned my visit on Sunday.

On 27th Feb 2022 I visited Godrej riverhills with my friend Ruchi kulshrestha as she refered me the project and I also want that her name to be registered for reference thing.

And when we meet with the receptionist she asked our complete details and at the same time we clearly communicated her that kindly mention Ruchi's name for reference. Even Ruchi also saying same that she want referral benefits.

But don't know what was going on between receptionist and Tejas who were discussing something in personal. And at that moment we got to know that Tejas is not a Godrej employee, he's a channel partner.

And Tejas commited that Ruchi will get her referral benefits for sure from Godrej i.e. 1% of agreement value

Even receptionist also witnessed same communication. And without our knowledge she didn't entered my friends name for reference. Even after telling her same thing for 5-6 times.

After that we went to some sales girl. There also we mentioned that Ruchi gave me reference for this property. She should get her referral benefits.

I don't know how Tejas, receptionist, and sales person removed Ruchi's reference from the deal.

At the end we got to know they all together didn't registered my friend name anywhere in the system.

She accompanied me for whole day with me during the visit and at the end she's not getting anything because of fraud done by three of them.

And my friend feels betrayed by me and our personal relationship get spoilt because of this property.

Request you to consider her reference so she will get her referral benefits.

Hi
I have booked a flat at godrej vihaa badlapur for which we have paid an amount of INR 381688/ through netbanking on 27th January 2022, now due to some medical emergency i want to cancel my booking for which i have been calling the sales manager & RM multiple times but i am not getting any response from them.
I request you to look into the matter and help me to get my amount back as its very big and my hard earned amount.
PFB Booking details
Unit No - GVT12A0507

One of the worst team ever seen in the construction line godrej Avenue employee team are so damm worst in responding to customers we recently brought the flat over there and their is no response till today the employee Syed is the worst guy ever seen you guy's have to improve aa lot only when the require money they call us 100 times and keep sending mails once the money is paid they don't even respond to anything

Good Afternoon,

My name is Abhishek and I have recently been allotted a plot in your project "Godrej Retreat, Faridabad" . As requested I have already made an initial payment of 10% upon allotment and duly signed the Builder Buyer agreement on 19/02/2022 at your site office to be entitled to a credit note of INR897 per square meter (INR750 Sq yard) by or before 28th Feb. However, due to delay on part of RM to execute and register the documents the credit note amount is not reflecting in my statement of account. Additionally, due to delay on part of RM to provide the following documents which are basic requirements prior to payment disbursal from HDFC, the process to request the disbursement remains incomplete despite several chasers and follow ups with the Godrej RM.

I have already obtained a home loan sanction from HDFC. In order to request for disbursement of next milestone of 15% which will be paid by HDFC, the following documents in original are required to be presented and loan agreement thereafter needs to be signed. In the absence of Godrej RM's inability to provide me with the requested documents in original, I am not in a position to get the loan disbursed.

Documents in original (signed and/OR on letter head as applicable) which are yet to be provided by Godrej RM, already conveyed to Godrej RM by mself and the representative from HDFC:

Builder Buyer Agreement
Allotment letter
PTM (permission to mortgage)
Tripartite agreement
Demand letter
Original payment receipts and debit proof (account statement where OC paid)

I am very disappointed with the support I am getting from the Godrej RM and reaching out to this contact address due to lack of any transparent escalation matrix for customer grievances. I would like to discuss a few other aspects of this matter with someone in person so requesting a call back in this regard. Also requesting the recipient of this note to forward this as appropriate to the concerned team so that I may proceed with arranging the disbursement of funds as the next payment as per invoice is due by tomorrow (15/03/2022).

My primary reason for opting for Godrej and investing in the property was the trust and I am hoping that I can get some actual relationship management to enable taking this relationship forward.

Thank You

Regards,
Abhishek

I am receiving spam calls, everyday, multiple times with a new numbers that says godrej properties, pls resolve it asap, ‌orelse i have to file a cyber complaint against the firm

When we associated with a large-scale organization like Godrej we assumed it would be a long-enduring relationship due to its worldwide renowned brand name.

As a part of the construction-related payment plan, we had been regularly finishing the installments of our unit T4-0101 at the real estate project Godrej Nature+ on Sohna Road, Sector 33 Gurugram.

Now everyone has been aware of the pandemic despite this, we managed to make one big payment. However, firstly they have been making random interest charges, despite us continuously informing them about our position and asking them for an extension. In fact, requesting an extension. Initially, no one responded to us for months, and they kept on charging us haywire interests. Later on, one RM appeared out of nowhere when we approached this Consumer Complaints forum and informed us that our unit had been blocked, thus asking us for some fee for the reinstatement procedure. NOTE that we had not been given any prior information about the cancellation of our unit and if the unit had been canceled why were we not refunded our money back there and then. They terminated our unit without prior notice and kept on leveraging our money, later on blaming the entire thing on us.

Furthermore, later that RM was removed, and another RM started following up with us whom we explained our condition requesting an extension. Now there is another RM we would not like to name, who has been repeatedly mailing us harassing emails. I have clearly informed him on calls and in written communication that we would not be able to pay this last installment, and need some time for funds allocation.

NOW there are two ways to deal with this situation:

It is unbelievably true that an organization like Godrej is leveraging our money, and delaying the process. Neither they are providing us any extensions despite repeatedly requesting it, nor they are terminating and making the refund, it can be clearly analyzed that they are leveraging interests on my father's hard-earned deposit.

To our credibility, we have already paid a roundabout 60 lakhs, which is more than 50% amount including the downpayment. Despite this, if an organization like Godrej cannot cooperate and will use demeaning methods to harass me and my father, then as an architecture journalist I have no other option but to seek justice from this forum.

My father is a middle-class average man, and I am based in NY, and we have put up every penny behind this property, already as a part of the builder-buyer agreement they will acquire an enormous portion of it, in the name of protocols.

I would unfortunately NOT be able to ever provide positive reviews, or recommend investment in Godrej Real Estate my acquaintances or others after this traumatising experience.

I would only say this if we delayed in making payments, we weren't also informed about things in a timely manner. Neither did they routinely follow up with us until now, or terminate and refund us immediately. They stalled it too to leverage it according to their own needs.

This compliant is on my recent purchase of a plot in your plotted community woodland located on Sarjapur Road. The plot that was selected is in a particular district C and it was booked in November. During that time the following is communication from sales team

1) They mentioned that there is satellite ring road as they provided in the original brochure. All the approval are in place. They didn't mention that STRR is cancelled and moved 3 kms far from the location.
2) The plots which are east facing, corner, near to forest, near to clubhouse are premium, rest pf them are non premium. I have taken a non premium plot west facing
3) They didn't mention that other district plots are cheap compared to the district that I have taken.

Two months down the line I have referred my friend and when I hooked to the sales team, the prices quoted to him are Rs.300 per sft less.

When I called the salesperson I got an answer saying that it was a wrong calculation sheet that was sent by another sales person, the price has increased and not reduced. However her claim is wrong, the price is offered at a lesser cost. In fact his property is east facing and falls into a category of premium. While I'm happy that my friend got at a better price, the fairness in my plot is clearly missing.

STRR reachability was also a reason for me to go with a plot near to road.
These sales team already know about STRR been cancelled and moved couple of kms away from the location. Why they gave false information about the STRR presence really hurts me as my reason of choosing this particular plot is its presence near to ring road.

Due to all the above reasons of wrong claim of STRR, non premium plot selection, non disclosure of district wise differences. I see that my plot pricing is unfailrly given which I had never expected from a brand like Godrej.

The reason for me to go with Godrej is, it is a national brand and I will have greater piece of mind compared to tier 2 plotted developers, Personally I believe Godrej will not break the trust it has built over years of time and will maintain transparency in every aspect.This belief led me to share the project details to my friend. Also, this led me to go with a loan from Godrej housing finance limited which is again an arm of Godrej instead of other housing finance companies.

I would appreciate it if there is fairness shown in the final quoted price of my plot.

This will help me to keep my trust on Godrej undisturbed.

Inspite of writing mail and reminders to all the concerned team, they come back very late and come with a proposal that I can exchange my plot with some other for the same price that is offered to my friend. All the plots that are offered are odd dimensions, litigated title plots or some other district plots. My friends plot is clear plot.

Also, the TDS paid for some portion of advance money is deposited to IT department late and IT has sent notices on the delay and asking me to pay interest.

Looks like their team is clearly not able to handle. After reading all complaints all across i realise that they are trained to make such mistakes. I paid 10% of amount which they mentioned as 5%. Amount was 7.6 lakhs and they just mentioned 3.8lakhs in agreement. When i asked them, they said it is standard template. Now if that has been standard template how come template changes for some other location where the person paid 3.6 lakhs and they mentioned 1.86 lakhs. My problem is they intentionally made mistakes in agrement and if someone does not read the agrement they just make them fool. This is not expected with the name Godrej at all.

Godrej properties - Godrej Park Retreats Project near Sarjapur Bangalore construction activities goes late in the night until early morning. This is causing a lot of noise pollution and disturbing the peace and sleep of residents nearby.
As per karnataka high court construction activities should not be done after 6 pm.
Please notify them to halt construction activities late in the night.

I would like to raise a formal customer grievance for the commitment given to me and I have been discussing with you for the same for more than a month now with no resolution.

I was told by Aditi Dhote and Parul while doing the booking that wall in the living room can be demolished after possession and hence we went for buying ‘Jodi’ flats. But now all of you are going back on your words.

We have also completed our payment for SDR and you have sent a demand note for next payment but my issue remain unsolved.

You brought in your supervisor who informed me that he will revert within 24 hours but there was no courtesy from any of you to even communicate back to me that you were delayed. Again after a week when I ping you, you mentioned you will speak to me on Monday 7th Mar’22.

Yesterday someone called Garima pinged me on WhatsApp and asked for my time. I had given two slots yesterday night 8.30 pm or 8 am today morning. I was first informed 8.30 pm yesterday was fine but then there was no call so then again I checked and I was informed for 8 am today morning. Even today morning no call as planned.

Are we really not serious about the customer and do you all feel it’s some child’s play to just inform the customer that I will call you and then after that don’t even bother to inform them for days together. I am really surprised if this is the behavior from Godrej employees as I had done purchase based on the brand value.

Request immediate resolution of this issue and I would not be interested to converse with any junior in the rank who does not have decision making authority and also do not want to discuss the issues again and again with multiple people you would want to bring on the call.

After sending a lot of mail, I am not getting payment receipt of previous demand letter, and just getting new demand letter. No reply got. Previous payment has been done on 9nov2021. Now got new and last demand on 2mar2022 but still not getting payment receipt of previous payment. Bank wants receipts but I am neither getting receipts nor any response. Current RM Manish B Patil m.[protected]@ not responding at all.

Please provide me receipts and other documents such as architect certificates etc.

Hi Godrej Team,

I gave a token amount of Rs. 50000 on 30th Jan 2022 for a 1BHK apartment at 'Godrej Sky Greens Manjari, Pune.

The money was transferred via online payment with credit card.

However I have requested for cancellation on 1st Feb 2022.

Booking details are as below-
order no - 41309
token no - W40

As per the refund policy the said amount should have been credited within 15 days. But I have not got the refund yet.

I have called the sales manager, Rohit Joshi, many times but during last one month I am getting answer that your amount will hit your account today or in 1 or 2 days. Now he is not picking my calls since last week but when he picks he says he is busy.

I am requesting you to refund the amount as soon as possible.

Thanks and Regards,
Dinesh Kumar
Mob: [protected]

I purchased two unit of Godrej Avenues G204 & G1204.
I am trying to contact my RM since 1 week. Her phone is off. (Monika +[protected]
It was on for 10 minutes on 24th Feb and she was shouting & not agreeing that her phone was off.
I sent email and whatsapp messages and no response there as well.
I feel like buying godrej property has given me stress. I am already High BP patient and additional stress will kill me and godrej should be responsible for it.
I would like to cancel my unit and want my refund for both the units.

Recently I have visited on of the Godrej site in my city. Since then I am receiving incessant calls from the Sales Team.

I have tried to attend some of the calls but nobody replies means these are Blank calls coming from Godrej Properties verified numbers. Every time the number is also different. So blocking a few numbers does not help in resolving the issue.

I don't understand what the company is trying to achieve behaving this way.

Hi Team,

I have purchased a property in Badlapur east - Vihaa.

Recently the old RM which was assigned to me has left the company & new RM - Pooja Vaishnav is been assigned to me. Her official email id id pooja.[protected]@godrejproperties.

Pooja is not at all helpful & proactive in solving any queries or concerns.

Request you to kindly help me with the new RM who is efficient & can help me with my queries.