HDFC Bank Complaints & Reviews

Address: 600017

Dear sir/mam,

I am using hdfc credit card, in the month of aug'17 generated bill i had one billing dispute and same was been informed to bank customer care person and he requested to submit the dispute form the same filled and send to the given mail id on the same day.

Again i called on 26-aug'17 to customer care and requested the status, the executive (Ritu) informed me that same was temporary reversal given so its only hits in next month bill, before my due date on 02-sep'17 spoken to the customer care person and same reply given at the same time i told i should not get any finance charges or late fee they told nothing will charge you no need to pay the amount.

Once bill generate on 16th sep'17 they have charged me the financial charges and nothing have been reflected in bill the same outstanding was reflected. When i called to customer care executive (Mr. Ashok) they have told they given only on 8th sep'17, so the financial charges have been charged. Then i requested to transfer the call to supervisor or higher officer, the executive denied to transfer the call.

After many conversation i told i will right the mail regarding this to bo team with your name details then the person transfer to one of the person mr. Antony am not sure that i spoke to supervisor are any other executive so till date am not received a single call for my compliant but if i leave this again my financial charges, late fee, etc. Will charge on me and the same time it will affect my cibil score.

So am planning to take a legal action against the bank so request your support for the same.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700010

Customer cheque deposited in hdfc bank phool bagan branch kolkata 700054 micr code no[protected] but till two months non of the cheque ha been received yet several phone call but bank dont bother about that com no kolc [protected]

Due to kyc suddenly account has been blocked and my all cash less transction has been returned and i have loss many business due to this bank should inform and take care of business account.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused to you. As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof to resume normal operations in your account. Please refer to the following URL for complete details of our Branches : Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Further, with regard to cheque not credited in your account, please provide us with the following cheque details: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking You can email us at [protected]@hdfcbank.com with the cheque details. Assuring you our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

Please e-mail us at [protected]@hdfcbank.com from your registered e-mail ID with the following cheque details for further assistance: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

-Bejoy
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560003

I have been charged membership fee this month. But when i took the card, hdfc people said, its life time free card. But now charging me a membership fee. This happened last ti9me as well. Till now it is not sorted out. Now again they charged.

Atleast beggars ask for money. They don't cheat like hdfc bank. I regret that i chose hdfc bank.

Better they should shut the banks, than cheating the customers.

Looking for refund from them.

My mail id: vinod. [protected]@gmail.com
Mobile: [protected]

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by vinod4204 So many complaints for HDFC bank in www.consumercomplaints.in. I never thought that HDFC is cheating almost all the customers.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Mr. Musalay,

We have taken note of your comments expressed with regard to credit card and you may look forward to receive a response to the e-mail id in 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

Updated by vinod4204 Mr Manoj,

As you can see thru my credit card, not even a single time it has been resolved.

First said, no joining fee.. But got charged.
Then said no annual fee.. But got charged twice.

Now tell me, how much to bear as you guys becoming CHEATERS.

Nov 20, 2017

Updated by vinod4204 Mr Manoj,

What kind of executives you have. Mr Sunil, called no [protected], mentioned that he is from HDFC complaint department, asking OTP after giving my credit card details.

So rudely he is asking for OTP. And without OTP he cannot do refund it seems.

Banks asks us to KEY-IN the OTP. None of the bank persons ask for OTP to tell.

Nov 20, 2017

Updated by vinod4204 Mr Manoj,

What kind of executives you have. Mr Sunil, called no [protected], mentioned that he is from HDFC complaint department, asking OTP after giving my credit card details.

So rudely he is asking for OTP. And without OTP he cannot do refund it seems.

Banks asks us to KEY-IN the OTP. None of the bank persons ask for OTP to tell.

Nov 24, 2017

Updated by vinod4204 Mr Manoj,

4 days over. No reply from your end.

So you accept that you guys cheat customers.

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I am sonal jain an hfdc credit card holder and the hdfc people have activated this one assist membership by saying that they are not going to activate it rather they are going to keep it on hold. After some days i receive the message stating that 2499 amount is due for one assist membership. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

Oneassist relationship number :-2800182
Credit card number ending :- 0585

HDFC Bank customer support has been notified about the posted complaint.

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The hdfc fastag toll free number:[protected] is not working, neither they have any email id to contact. I have registered with hdfc fastag, the cc is charged with the 300 rs as deposit + minimum load on the rfid wallet. But there has been no rfid dispatched that can be put on the windshield. Its been more than a week now that i have registered and trying to reach hdfc fastag on the toll free number above to know when will my rfid dispatched or how do i collect it?

When the toll free number is not working for more than a week, why do you display it on your website: https://www.hdfcbank.com/htdocs/common/E_TOLL/index.html and most importantly, you have disabled your customers to contact you for any information they may need, you neither have any email id.

Jun 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Naveen,

I request you to share your application number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Applications as detailed below were made for allotment of equities out of the company ipo opened on 6th nov.17. Despite only 91% subscription in the retail investor category, no share were allotted by the company.

Ref. Number of applications: (1) 002e[protected]
[protected]
Numbers of equities applied: (1) 350
(2) 350
Shares allotted : (1) nil
(2) nil
The company diverted the equities to other category applicants despite the quota allotted under retail category, which is unlawful and breach of contract.
Kindly take up and resolve for us.
Thanks

HDFC Life customer support has been notified about the posted complaint.

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Address: Jabalpur, Madhya Pradesh, 482002

Why debited 2000 from my current account
My account number is [protected].

Civil line branch

Jabalpur

Please refund money

This is not fare.

Atleast you should inform before debiting

Please don't do this...
...

...
...
......

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Address: Jaipur, Rajasthan, 302012

Website: www.uniraj.ac.in

Dear Team,

with reference[protected] today i have one university fee payment thru netbanking but fee not deposit & A/c has been debit 5480/-.Error is showing re failed kindly re login .

Kindly request pls credit amount in my a/c urgent basis.

Mob-[protected]

Nov 23, 2017

Complaint marked as Resolved

Problem resolve

Nov 20, 2017

Updated by ashok kumar swami kindly revert

Nov 21, 2017

Updated by ashok kumar swami Dear Concern,

Kindly revert ASAP.

Nov 22, 2017

Updated by ashok kumar swami Dear Concern,

Kindly resolve my complaint on urgent basis

Verified Support

Nov 23, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Manoj
HDFC Bank Customer Assistance

Nov 23, 2017

Updated by ashok kumar swami Thanks to given response

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My credit card application was rejected despite having a cibil score of 850+. I got the offer from bank and they asked me to apply on card to card basis for quick approval. Can i know the reason why my application was rejected after all the verification was done. I want to know the reason why my application was rejected because i was eligible for it & i don’t see any reason why my application should get rejected. Application number:[protected]e1

Dec 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id within 3 working days.The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Surat, Gujarat, 394601

Website: hdfc bank

Hi,

My name is mohsin patel, my hdfc account no [protected]

I have a saving account in hdfc bardoli branch

When i checked my account statement, i see a transaction of rs 177, 885, 885, 413, 177 deducted from my bank account in the name of inter-brn cash chg incl st & ec. & ach debit return.

I tried calling the telephone banking but there is no options to speak to customer care.

I am surprised to see how the nationalized bank do such things without prior information to customer. Also 2360 rupees is too big a amount to charge.

HDFC Bank customer support has been notified about the posted complaint.

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I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 4452 without my concern on date :19/11/2017. I am not interested about this service and dont want this membership any more. So cancel the membership and refund this debited amount of rs 1899/-
One assist relationship number-3112170
Name - santosh ku behera

HDFC Bank customer support has been notified about the posted complaint.

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I received an email on sept to do my kyc. As per the mail, i sent the documents to [protected]@hdfc.com on 1st oct 2017. On 3rd oct 2017, it received an email the documents are in order, however i needed to do extended kyc and send english declaration. I did this on 10th oct 2017.in spite of it, they blocked my netbanking. After several emails and phone calls, they unblocked my netbanking on 23rd nov 2017 but again re-block it on 27th nov. On the same date, they send a regular email to do my kyc. I didn’t understand the reasons to do my kyc again in one month but did it again on 2nd nov 2017. This time also did it through netbanking. Finally, they unblock my netbanking on 16th nov 2017. However, i on the same date i received another email to do my kyc. Now, i suspect they will block my netbanking again.

I would like hdfc bank why i need to do my kyc again and again. What is mental harassment? My homeloan ecs was due on 15th nov 2017 which was rejected by hdfc bank despite my account be adequately funded? Who will be responsible for late payment due to irresponsibility on the part of your bank. I have already escalate the issue on your website. However, there also i didn’t receive an adequate response but just assurance that it will be resolved in so and so working days, i don’t need a date but i need a proper justification from your part for this torture.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, Account No./Customer ID. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Nov 19, 2017

Updated by altaf0705 Dear Anay,

My customer id is 37311020. I have already mentioned this issue here. I previously send many emails contact your customer care multiple time and escalate the issue to escalation-emt. (HBD=[protected]. this has cause enough mental harassment to me. if you want to this to resolve, it is high time that u call me back on my registered phone number you have on your records.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 403716

Hdfc blocked all my accounts linked to my customer id since 16th nov evening, including my salary account. My so called customer relationship person yashvita alve phone number - [protected] did not bother to call stating that the account will be blocked nor responds to phone calls post it. Luckily i had debit card of another bank and could use it since i was travelling.

The account was blocked in-spite of linking my aadhar card, submitting address, identify proof on the net banking.

Hdfc banking quality clearly is deplorable and i don't think i will ever bank with hdfc again

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Siwan, Bihar, 841231

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0454 without my concern on date:27/10/2017. I am not interested about this service and didnt opted for it and don't want this membership any more. So request to cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2991734
Name :- hemant dwivedi
Mobile no. :- [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana

Website: www.hdfc.com

I have a salary account and while generating the credit card, bank guaranteed me that credit card will be free for lifetime and in the 1st month i got a call from hdfc phone banker that please do the 1st transaction from credit card so that your credit card will become free, no yearly charges will be there. I did the same too, but now i got a 590rs. Due in my credit card as a yearly credit card charges. This is very bad that you gave bad promises, this doesnt expect from hdfc bank, if this is so then deregister my credit card.
My contact number is [protected].

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Piyush,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

Jul 20, 2018

Updated by Piyush_Malhotra Again they charged 90rs. for no reason. I am getting irritated from hdfc bank.

Aug 04, 2018

Updated by Piyush_Malhotra Its rediculous that they charged 590rs again as a service charges though my account is 0rs service cost.

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I received an sms notification on sep 20 stating, "dear customer, mandate reference no. _to birla sunlife insurance company pvt ltd with value rs. 87000 and frequency adho is received today (20/9/2017) for processing.in case of any issue, please get in touch with your branch.

I do not remember giving any such mandate. Checked with my agent of birla sunlife, who checked and confirmed, no such mandate gone from their side.

Help me to resolve, so as to save this amount.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I am atul kumar misra, employed with high commission of india, singapore. I have a nri account numbered [protected], in hdfc bank at community centre, janakpuri b block, new delhi. Due to non submission of re-kyc form my account was blocked. I updated the re-kyc form online plus sent the self attested scanned copy of the requisite documents through mail at [protected]@hdfcbank.com, but the bank neither updating the status of my account nor asking for any other documents and the account is still blocked.
I am facing a lot of problem in sending the money to my parents. It is requested to please look into the matter and resolve the same.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are unable to trace the e-mail to the mentioned ID. We request you to forward the earlier e-mail to [protected]@hdfcbank.com and confirm the ate of sending the earlier e-mail. Our officials will assist you accordingly.

-Manoj
HDFC Bank Customer Assistance

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Address: 147001

Website: HDFC Bank

My account charged with big amount of rs 1239 (Amb chrg incl gst for oct2017-mir[protected] mir[protected] -amount rs 708.00 and amb chrg incl gst for sep2017-mir[protected] mir[protected] rs 531.00)
I dont understand where this gst is coming from.

1239 amount deducted without any reason. Revert this amount asap. Else i shall close this account

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Swati,

I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390020

Website: Www.payzapp.biz.hdfcbank.com

To,
The payzapp support team

I have rs 500 in my payzapp visa card through which i have been trying to do a mobile recharge since the past two days but all attempts have failed with the message "authentication failed". Same is the problem even if i try to transfer money to "paytm" and "free charge". I have tried nearly 40 times and yet getting the same reply authentication failed.
Called your customer care to inquire about it and as per them i reinstalled payzapp but still all efforts are in vain.
Kindly resolve the matter or else refund my money back in my hdfc credit card.

Attaching screen shots for your reference

Chintan parekh
+[protected]

Jan 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.

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Address: New Delhi, Delhi, 122002

Never expect from you guys hdfc i always take hdfc as a good bank but now think i was wrong. I’m not understanding what is this amb chrg incl gst for oct2017-mir[protected]. If you people want to do such things let me inform once. I don’t know from how long you guys are detecting my money. I’m not gonna use this account anymore andservices from hdfc bank ltd.

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per the terms and conditions applicable for salary account holders, if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. The AMB charges debited in your account pertain to charges towards non-maintenance of Average Monthly Balance of Rs. 10000.00 in your account. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) In case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate. Our branch official will assist you suitably.

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 1083

transaction dispute

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return cheque not received complaint no kplc 1017003339

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credit card

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cancellation of one assist membership

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fastag

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ipo allotment

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ib billpay dr

transaction dispute

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credit card application rejected

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unknown charge

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cancellation of one assist membership

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blocking accounts despite submitting kyc and no proper response

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hdfc blocked account for re-kyc, in spite of rbi telling hdfc bank not to make up its own kyc verification rules

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cancellation of one assist membership

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credit card fees

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mandate notification details

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activation of account

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hdfc account

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money deducted from credit card and add in new visa card buy visa card not working

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amb chrg incl gst for oct 2017-mir1731323850986

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