HDFC Bank Complaints & Reviews

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,
Dear Mr.Pathak, At the outset, it is concerning to note that you have been inconvenienced regarding the credit limit reduced on the card account. We take this opportunity to clarify that, the credit limit on your card account has been revised with effect from 27/09/2017 basis the credit limit assessment which is periodically done by the bank as per internal parameters / guidelines on card usage. We wish to clarify that we are currently unable to review the credit limit assigned on your card. We wish to assure you that the limit assigned on the credit card is reviewed periodically based on usage and payment pattern on the card account. We kindly request you to use the credit card and provide us with many more opportunities to serve you better.

-Manoj
HDFC Bank Customer Assistance

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,
Dear Ms. Pawar, As per our records, your mobile number 70xx18xx72 has been updated in the card account on November 16, 2017. We observe from our records that there is no activity / transaction on your Credit Card for a significant period. In your interest, to prevent any possible misuse, your HDFC Bank Credit Card & linked additional card(s), will be invalidated from further usage. We would be happy to continue our relationship and in case you want to retain your existing card, please fill the reactivation form from the below link and dispatch it along with KYC documents to reactivate your card. http://www.hdfcbank.com/personal/form_centers/form_centers

-Manoj
HDFC Bank Customer Assistance

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

Manoj
HDFC Bank Customer Assistance

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We have received your mail vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

We have shared the loan account statement on your registered email id vide ref id[protected]. Please check your email inbox for further details.

-Bejoy
HDFC Bank Customer Assistance

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

we note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you

-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share the application number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused to you. As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof to resume normal operations in your account. Please refer to the following URL for complete details of our Branches : Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Further, with regard to cheque not credited in your account, please provide us with the following cheque details: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking You can email us at [protected]@hdfcbank.com with the cheque details. Assuring you our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

Please e-mail us at [protected]@hdfcbank.com from your registered e-mail ID with the following cheque details for further assistance: Date of Deposit Complete Branch/ ATM address (as per our website) where the cheque has been deposited Was the cheque deposited at the Branch counter, Atm Machine or the drop box at the atm/ branch Value of the Cheque Cheque Number Location at which the cheque is payable Drawer Bank and branch Contact number You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch ATM : http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

-Bejoy
HDFC Bank Customer Assistance

Nov 20, 2017

HDFC Bank Customer Care's response Dear Mr. Musalay,

We have taken note of your comments expressed with regard to credit card and you may look forward to receive a response to the e-mail id in 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

HDFC Bank Customer Care's response Dear Naveen,

I request you to share your application number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Nov 23, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id within 3 working days.The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance