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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 15, 2025
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S
sattahry
from Mohali, Punjab
Nov 13, 2017
Resolved
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Address: Mahendragarh, Haryana, 123001

I have received verification calls to my office desk, verification got completed successfully, when i checked my status i saw this msg online as 'disapproved' application

Reference number [protected]qs
Status:- disapproved

Remarks:- a format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

When i never got any letter, how could they say that they sent a letter?

I saw the status and understand which is got disapproved due to not responding the letter copy which is sent from you for me. Let me know which address you sent the letter, because i didn't not any letter copy from hdfc bank.

I already wasted 10-15 days on it... For god sake tell me the reason so that peacefully i can choose credit card from some other bank rather than wasting my time on this.

If i am not eligible for credit card please put back my all document that i had been submitted to your executive
Dec 14, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and wish to inform you that as you are aware that verification process constitutes an important leg in application approval process. Hence, to enable us further review your application, we request you to forward the residence declaration form available in the below mentioned link for confirmation of your residence address (along with the address landmark). https://www.hdfcbank.com/assets/pdf/RCA_Residence_delcaration.pdf We request you to send the duly filled / signed form to the below-mentioned address to enable us assist you in this regard. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041.

-Bejoy
HDFC Bank Customer Assistance
Nov 14, 2017
Updated by sattahry
R/ sir
I have posted the letter alongwith copy of adhaar card, voter card and DL to the manger hdfc bank cards division . In how many days will i receive confirmation ???????????
I apply hdfc crdit but disaproveed hdfc officer verified adress and when he go office after few hours final call recieve she says your credit card recieve afer 4 to 5 days today i check my stutus but disapproved so plz help me
name;- kunal sudha
contact [protected]

credit card disapproved - Comment #2915516 - Image #0
Why there is cash advance fee of Rs.500 for every cash transaction in ATM ? In what percentage is this calculated

As I know it should 3 - 5 % of interest ... But how come it is 500 Rs for every transaction...

Even for over limit ..The fee is 500Rs ... Is HDFC is liable for using their hefty credit card charges ?

credit card disapproved - Comment #2915555 - Image #0
I am not getting any update on my credit card status. I got a call for verification but after that i haven’t recieved any single update. Kindly let me know if my credit card application is rejected or its still in the process.
Dear sir
my, Mobile No is [protected], today5000/- three time transaction is Spend in Credit Cards, But Amount is Not Credit in my, Payzapp, Account, Request you to pl, Check that.,
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    User1512
    from Bengaluru, Karnataka
    Nov 13, 2017
    Resolved
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    credit card financial charges

    Address: 560100

    I am using hdfc credit card and i paid entire due amount on grace period of 3 (Last day) days. My due date is 23-oct-2017 and i paid amount on 26-oct-2017. Bank has charged finance charge as rs.5240.83 and requesting bank to reverse finance charge. As per rbi circular july 16, 2015 and customer has 3 day’s time after the due date to repay the due amount. I paid my bill for last one year like this, suddenly last month they charged finance...
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    manishcapricon
    from Jaipur, Rajasthan
    Nov 13, 2017
    Resolved
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    Address: Jaipur, Rajasthan, 302012

    Dear sir

    It is in reference to the account no [protected] at your hanuman nagar branch jaipur, raj. We are also having current account in the name of fulgro environmental & engineering services india pvt. Ltd.in the same branch.

    It is very unfortunate to inform you that one of your employee namely mr. Shekhar kanotia working in the same branch approached me to open a classic account infact rather i would say he regularly called me up to open a account informing me about the benefits and ultimately succeed as i opened a account.
    Afterwards series of problem and trouble arise. They are
    1. He without informing me & without taking my concern opened a recurring deposit and when i complained he doesn't respond.
    2. All my messages and alerts of my other current account stop coming to my mobile and
    Created a lot of problem for me and i repeatedly approached and reminded mr. Shekher to solve this problem but he was not bothered to take my problem seriously and this problem lasted for more than three months. That to solved after immense pressure and warning to close the account.
    3. Irrespective of all these stuff he never attended my call whereas before opening the account he told me that a relationship manger will be provided to you for account related problems.
    4. Infact i contacted the bank manager later on as i was literally fed up. I raised my problems to branch manager about opening of rd account without my permission and
    Messages and alerts to my current account are not coming. He assured me to solve the issue soon and close the rd account, but as matter of relationship with bank i told branch manager to open sip account, but on a condition to close a rd account, again shekher used all his powers to open the sip account instantly but not closed rd account.

    5. Now after few months later i came to know from another person associated with your bank only that the account was not classic account rather normal.
    6. When it comes to benefit of mr. Shekher he called me i. E. Taking of car loan, he called me but when the purpose is solved, never takes the call.
    I always tried to maintain healthy relationship with bank whether it is opening of classic account or taking policy of premium of rs. 48000/-. I never refused rather i cooperated at every moment, even taking of policy at 9:00 pm, but same was not delivered from your end.
    This type of person this is very harmful for your bank reputation what that fellow did was never expected from a professional bank service provider like hdfc.

    I would kindly like to request you to take a strict action against mr shikhar as it is indirectly or directly effecting the image of your bank. As i am also a service provider i never give fake promises to my clients.

    Looking forward for a kind reply from your side.

    Regards
    Manish sharma
    91-[protected]
    A/c no - [protected]
    Dec 22, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 16, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 3 working days on your register email ID. The case is pending with the reference number for your query is[protected].

    -Manoj
    HDFC Bank Customer Assistance
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      K
      Karthik Sreenivasan
      from Bengaluru, Karnataka
      Nov 13, 2017
      Resolved
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      Address: 560073
      Website: www.hdfcbank.com

      Hi,
      The below incident happened on 11th november, 2017.
      I got a call from someone asking for my kyc documents.
      I questioned him, that i did not request anyone to collect, and from where did he get my number. He said somebody might have given wrong number.

      And on 13th nov, 2017 i got a call from the below number saying that i have applied for a loan and if i have submitted my documents to the person on saturday.

      [protected]

      They even referred me using my full name. And when i started asking questions, they cut the call. They are not picking my call after that.

      I have not applied any loan nor have i authorised anyone for doing the same on my behalf.

      How can someone else apply a loan on my behalf?
      Is my details safe with the bank?

      And
      Dec 15, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 14, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, Caller Details and your registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
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        A
        Abdulla Shariff
        from Vijayawada, Andhra Pradesh
        Nov 13, 2017
        Resolved
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        Address: Bangalore, Karnataka, 560017
        Website: payzapp.biz.hdfcbank.com

        Transaction id:[protected]al91xh6 transaction date november 9.
        Rs. 5000/- money debited from wallet but not credited in account on transferring. There is no customer care for hdfc payzapp. The customer care number never gets answered. Try yourself before using this app[protected]. And no response to emails even after reminders. Check google playstore reviews how many people lost money. It works but if there is a failed transaction then it's impossible to get money back. Good luck if you still like to use it.
        Dec 25, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Nov 13, 2017
        Updated by Abdulla Shariff
        HDFC Bank — hdfc bank - payzapp - amount deducted from wallet but not credited in account.
        Verified Support
        Nov 14, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

        Anay,
        HDFC Customer Service Assistance.
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          R
          Rohilkumawat
          from Ahmedabad, Gujarat
          Nov 13, 2017
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          Address: Jaipur, Rajasthan, 302012
          Website: Payzapp

          I have added 5000rs from my credit card to payzapp and at the time of sending into bank, money got deducted from wallet. Neither it reached into bank account nor showing into wallet. This issue is of 2nd nov, today is 13th nov. Still after 11 days there is no resolution given.
          Worst app, going to complain in consumer board for this card unload error. I have screenshot for the same.
          Mail id of mine: [protected]@gmail.com
          Phone no [protected]
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          HDFC Bank customer support has been notified about the posted complaint.
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            O
            Omni Pahalwan
            from Mumbai, Maharashtra
            Nov 13, 2017
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            Hi,

            I am not able to make any transactions through my HDFC credit card since yesterday. Please check.After entering the OTP, payment gets declined.

            I have the credit balance in my account.
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              S
              songa bhanu prakash
              from Tirupati, Andhra Pradesh
              Nov 13, 2017
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              I'm using hdfc jet privilege credit card and i have reward points in that. When i was trying to redeem points from online it's showing a popup that you are not eligible for online redemption... What should i do now??? Can i have another option for redemption...??? Such that i can redeem in another way. Could u help me to redeem points as soon as possible
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              HDFC Bank customer support has been notified about the posted complaint.
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                S
                sureyen
                from Coimbatore, Tamil Nadu
                Nov 13, 2017
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                Address: Salem, Tamil Nadu, 636502
                Website: hdfc complaints

                Dear sir i have used my creditcard in hotel on 29/10/2017 in chennai. My namea. Prabhu my creditcard number [protected]. I have billed rs472/. But the same has billed two time in my account. Kindly verify reverse my account urgently. I have already sent a dispute form to chennai. But no reversal sofar. Please do the needful. Thanks regards prabhu. Mobile number [protected]
                HDFC Bank customer support has been notified about the posted complaint.
                To mush lait my money tracn fail any time isue payzapp wyy problem plz urgen money refune my number [protected]
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                  N
                  nikhil_jain0072
                  from Morjim, Goa
                  Nov 12, 2017
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                  Address: Pune, Maharashtra, 411027
                  Website: PayZapp

                  I was transferring my rent amount to the concerned person but transaction got failed and my 5000 was deducted. It has been 12 days now and still no refund. Tried calling customer care but their number is always busy. They don't reply to mail and raised concern with hdfc nodal officer. No result. I am really worried about my money because I am in dire need of it right now. Please help me.
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                  HDFC Bank customer support has been notified about the posted complaint.
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                    A
                    Azhaguraja s
                    from Chennai, Tamil Nadu
                    Nov 12, 2017
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                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6574 without my concern on date:09/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                    Oneassist relationship number : 1384762
                    Name :- azhaguraja s
                    Mobile no. :- [protected]
                    Credit card number ending :- 6574
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
                    I transfer amount rs 5000 03/11/2017 to hdfc Acount amount trasfrr fails but amout rs 5000 rs debited my payxap card amount but amount not refund my payzapp card r f[protected]IL11tG6
                    I have fill a PNRC registration form and pay a fee online thought Internet banking 1, 575.57 rs. but my payment not a conform and payment not a refund. plz refund my payment as soon as.
                    Sir I pappu kr singh account no [protected] I Received a fake call on 7/11/17 from MO no [protected] and withdrawal Rs. 13900.00 only from my account to pay Zapp wallet load Lxn #994176. Hence it is requested that refund my amount and take necessary action against said wallet please.

                    Pappu Kumar singh
                    MO[protected] [protected]
                    My name is V VASU Iam apply HDFC CREDIT CARD in 27/10/2017 my ref number in[protected]S2 is post under ten days seeing in in process 04/11/2017today Iam seeing in in process status. Sir how much time taken approve my credit card please kindly information me
                    Respected Sir/Mam,
                    I, Varsha Devi Tomar, holding a/c in Morena, M.P, HDFC bank, want to know that why my Rs 29 got deducted 3 times on 3-11-17.
                    Hi,

                    I have transferred amount 5000 rs payzapp to my IDFC account and till did not credited my account.Please kindly take action and refund my amount .
                    Transaction ID :[protected]jZ77eZ7
                    Reg. Mobile No : [protected]

                    Regard,
                    Selvakumar S
                    [protected]
                    Hi Team,

                    My personal loan account number 46122061. My due date is 04 the of every month but the amount is not deducted may I know the reason.

                    Thanks,
                    Kiran
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                      inboxsurvey19
                      from Bengaluru, Karnataka
                      Nov 12, 2017
                      Resolved
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                      Resolved

                      Transaction id: 23472569. Rs. 5000/- transaction failed but money debited and not refunded yet even after 8 days. There is no customer care for hdfc payzapp. The customer care number never gets answered. Try yourself before using this app[protected]. And no response to emails even after reminders. Check google playstore reviews how many people lost money. It works but if there is a failed transaction then it's impossible to get money back. Good luck if you still like to use it.
                      Dec 14, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Nov 12, 2017
                      Updated by inboxsurvey19
                      Ticket=159-665 raised to HDFC payzapp 1 week ago!
                      Verified Support
                      Nov 13, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

                      Anay,
                      HDFC Customer Service Assistance.
                      Submitted an application for HDFC Fastag .got application no HFR009175. uploaded application with connected documents but no further reply from them. I wonder if Ive lost the Rs 700 paid online . Helpline number is non existent. very disappointing.
                      I m using payzapp through transaction 5000 amount was debited to payzapp but not credited to target account. I m facing the problem since 10 days no one can customer support not proper response.
                      Hi,
                      i have done my settlement on 2014 but still your showing my cibil statue is settlement. I have try to contact your settlement team but no one can respond me.

                      Regards
                      Aniruddha Sinha
                      +91 [protected]
                      [protected]@gmail.com
                      Hi,
                      I have uploaded money rs 20, 000 from credit card to payzapp on 3 Nov. 2017 but it showing balance in payzapp account as zero and in credit card 20, 000 have been charged.Please sort out this issue asap.
                      Hi Team,

                      Money detected from my HDFC account while booking IRCTC Ticket and its not booked ticket and no money has returned.
                      Details:

                      Date:
                      01 Nov 2017
                      Narration:
                      [protected]-PAYTMIRCTCECATERING
                      Cheque/Ref. No:
                      [protected]
                      Hi team,

                      Please look into below issue.

                      I have loaded 71 rupees into my account from my card and have seen the failure message after this. I see that the amount is debitted from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transactions.

                      I need my money to be loaded on payzapp or should be refunded to my credit card.

                      I am completely dissappointed with this app.

                      Registered mobile number - [protected]
                      Name - Dipanwita Samanta

                      payzapp - amount debited for failed transaction - no refund for 8 days - Comment #3845348 - Image #0
                      payzapp - amount debited for failed transaction - no refund for 8 days - Comment #3845348 - Image #1
                      I've also same issue. Refund amount cannot credited in my account.
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                        B
                        Balram Singh ART GALLERY
                        from Mumbai, Maharashtra
                        Nov 12, 2017
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110044
                        Website: [email protected]

                        I paid a recharge on my mobile number last month from my credit card and on the between 5th nov. To 8th of nov. There was a auto recharge debit from my credit card for the next recharge but my recharge ends after three months and i dont need it at a time so for the refund money i arranged a call to customer care number of hdfc bank and he told me to submit a mail on [protected]@hdfcbank.com for the refund ofthat money but no revert come from there... So please review this matter...
                        My customer id..75133815
                        Balram singh...
                        Dec 14, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 13, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details. Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail.

                        -Bejoy
                        HDFC Bank Customer Assistance
                        Dear

                        I am working Hdfc Bank as a cashier last two years but my critical medical issue not working last three months Hdfc Bank hr issue me termination letter and not giving my pf amount last ten months

                        Please support me
                        Abhishek Wadkar
                        Mob No [protected]
                        My EMI date is 7th but no Personal Loan EMI is deducted even account balance is very well maintained.
                        Please send my car loan statement in my g mail
                        [protected]@gmail.com
                        Loan account 25369202
                        Mob [protected]
                        My register mobile number is [protected] i got a sms form hdfc bank 1899 rs deduct form my account my credit card number is [protected] please refund my money imediatily .

                        Contact me [protected]

                        Please refund.my money
                        Sir, I am R. CHANDRASEKAR DOB 26.07.1965 from COIMBATORE, TAMILNADU. EMI is deducted from Indian Bank, Peelamedu Branch, Coimbatore.

                        I was sanctioned a top up personal loan of Rs.3.5 lakhs and the emi is going on properly. Now i want to know the balance of loan amount as on date.
                        Kindly let me know how can i get statement of my personal loan
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                          M
                          Manikumar123
                          Nov 12, 2017
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                          Address: 625020

                          Dear sir/madam,

                          I have used hdfc credit card no. 5242xxxx4220 and i have settled and closed the card by paying all the amount on 20th may 2016.

                          But while viewing my cibil report, it shows as :waiting for balance.

                          I informed and registered complaint in hdfc credit card customer complaint forum many times but not get resolved.

                          Please do the needful.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Hi, My food plus card is damaged, Could you please let me know how can I get a new card.

                          Thanks,
                          Manesh
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                            balwant26168
                            from Mumbai, Maharashtra
                            Nov 12, 2017
                            Resolved
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                            Resolved

                            Dear sir/madam,

                            Me bahut sari chije credit card se kharidta hu. Jabki mera salary account same branch me he. Aur ye sabhi chijo pe smart emi karvaya he. Smart emi karvane ke baad bhi bank vale customer se extra charges le rahe he, jiska proof me attach karke yaha pe rakh raha hu. Auto pay khud katte he. Aur khud return bhi karte he. Uske baad uske charges customer se hi vasulte he. Koi hafta miss nahi hoga to bhi late fee ka charges add kar dete he. Financial charges add karte he. Jabki gst already lag chukka he to bhi sahi tarike se uska implementation nahi kar rahe he bank wale. Yane clear cut baat he galti bank kare aur saja customer bhukte. Ye to customer ko lutne ka dhandha bana diya he. Aisa hi chalega to muje credit card use karna nahi he. Customer ko lutna bank ka pesa ban chuka he.

                            Agar isme kuchh nahi kiya bank ne to consumer forum act ke mujab bank ko written application bheji jayegi. Jisse bank satark rahe. Aur iska hal nikale. Me nahi chahta ki bank ki reputation kharab ho. Kuchh bhi nahi kiya to fir muje case media me highlight karna padega.
                            +7 photos
                            Dec 20, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 16, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              M
                              Monti_Singh
                              from Chakia, Bihar
                              Nov 12, 2017
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                              Address: Nainital, Uttarakhand

                              I have lost my credit card then i call to credit card department and also apply for the another credit card since 36 months i doesn't get my credit card but bank is adding the more bill every month while i have not get my credit card. And by the mistake of bank my cibil score is very low near then 310/950. And i have to face many problems due to this singlr account is negative i cant take a loan because they putt my score very low. I call them more then 15 times but they are not helping me insdeed they are saying to subbmit the outstanding. Which is very wrong way. I hove that you can help me. I can also report f. I. R on credit card department they they are not listing my problem after i called them many times.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 12, 2017
                              Updated by Monti_Singh
                              Will HDFC CREDIT CARD DEPARTMENT Solve my problem or not tell me truthly otherwise i have amny others way too for solve this false outstanding.
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                                H
                                Harish Gadipoori
                                from Bengaluru, Karnataka
                                Nov 12, 2017
                                Resolved
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                                Resolved

                                Address: 560061

                                Hi,
                                I had a credit card with hdfc bank. Due to some health issues i quit my job for 6 months and that time i'm unable to pay my credit card bill. After that i got job in some other company with better salary. I have cleared all my pending dues including all late payment charges and penalties recently. Now i have financial support. I have requested hdfc bank to re activate my previous card. But they are telling me that my cibil score is low and they can't reactivate it permanently. Since my cibil score is low no other banks are issuing me credit card. Though i have good salary there is no other possibility to improve my cibil score without credit card. Hence i requested them to re activate my previous card. My customer id:56477228. My mail id is [protected]@gmail.com.
                                Regards,
                                Harish.
                                Dec 14, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 13, 2017
                                HDFC Bank Customer Care's response
                                Dear Mr.Harish,

                                We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days.The reference number for this interaction is [protected].

                                -Anay
                                HDFC Bank Customer Assistance
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                                  V
                                  vedvyasdas
                                  from Bankura, West Bengal
                                  Nov 14, 2017
                                  Resolved
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                                  Resolved

                                  I was issued with a credit card from hdfc, which had outstanding dues. Later I cleared the dues through recovery agents with a settlement of RS 30000/-. which I deposited in HDFC bank against my CARD. Also they had assured me that my name will be withdrawn from CIBIL. It's more than five years gone. Still the bank showing the same as negative score in CIBIL. My pan is AJFPD9402K. Pls instruct the bank to clear the CIBIL.
                                  Dec 17, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 14, 2017
                                  Updated by vedvyasdas
                                  My card no is [protected]
                                  Verified Support
                                  Nov 15, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  we note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Nov 16, 2017
                                  Updated by vedvyasdas
                                  My card no is [protected] and email is [protected]@yahoo.in
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                                    R
                                    Rekha Raghuram
                                    from Bengaluru, Karnataka
                                    Nov 11, 2017
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                                    There has been a deduction of amount 708 and 177 rs from my account [protected] in appropiately without prior communication from MIR[protected] MIR[protected] . I am really dissappointed with the way your bank operated.

                                    It will be good on your part to refund ASAP.
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                                      R
                                      RahulKSharma
                                      from Hyderabad, Telangana
                                      Nov 11, 2017
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra

                                      I hold an hdfc bank credit card, and i also hold a salary account with the same bank.
                                      Due to bad financial conditions, i was not able to make credit card payments for 2 months.
                                      Now the bank has directly tapped into my salary account, and although there is no money on it. It shows a balance of -90000.

                                      When i call the customer care about i willing to make a payment of 16000 as the card shows -4000 as credit balance. They say i have to make the payment in full. I do not have any money and they are unwilling to help.

                                      I hold the account now for 6 years, but am seriously going to consider changing it.
                                      Dec 20, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 15, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Hi Sharma, we are looking into your query and will revert back in 3 working days. The reference number for this interaction is [protected].

                                      -Manoj
                                      HDFC Bank Customer Assistance
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