| Website: netbanking.hdfcbank.com/netbanking |
COMPLAINT ON BANK ACCOUNT PHISING
Ref: Complaint No. MUMP[protected]
On 29/11/2022- 16.50 Hrs, I received a phone message (FROM [protected]) to update my KYC from the HDFC Team, or the Net Banking will be barred. immediately I submitted my KYC details online to the Bank Portal and to my surprise I received a message from the bank that a payment of Rs. 50, 000/- was made to DAKSHIN GUJRAT VIJ C . I am not aware who this beneficiary is and I dont have any relationship with the beneficiary. The message from the bank is as below.
[protected][protected][protected][protected]--
Dear Customer,
Thank you for using HDFC Bank NetBanking for payment of Rs.50, 000.00 from A/c XXXX6826 to DAKSHIN GUJRAT VIJ C
As a thank you gesture from us, go ahead and enjoy this offer http://bit.ly/HDFC_Doc
For more details on the transaction, please contact the nearest bank branch or call PhoneBanking. For any queries E-mail us by visiting http://www.hdfcbank.com/services
If you have not done above transaction, please immediately call on [protected] to report such transaction.
Regards,
HDFC Bank
(This is a system Generated Mail and should not be replied to)
[protected][protected][protected][protected][protected]-
Immediately after recieving the above message, I made complaint to the to the Bank and requested them to stop the transfer of funds to the above anonymous account. Now the HDFC Bank has still not reverted to my complaint nor refunded the amount of Rs.50000/- which is illegally taken away from my account.
Jan 25, 2023
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2022
HDFC Bank Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. We have investigated the mentioned disputed transaction and necessary response has been already shared with you on your registered e-mail ID on date December 09, 2022 with case reference number 23407683. We request you to kindly refer the same. In case of any further assistance please feel free to speak to your Branch Manager or e-mail at grievance.[protected]@hdfcbank.com
We look forward to your continued patronage and support.
-Ajay,
HDFC Bank Customer Assistance
Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.
-Anay
HDFC Bank Customer Assistance