HomeShop18 Complaints & Reviews

My name is yogesh i had purchase pressure cooker online thorough home shop 18 site, at the time of delivery i have received totally damage product. Just open parcel and immediate lodge the complaint for return the same.

But no one replied as well response against the same, till today 8 days already passed - complaint given on 7/12/2018

Order no-[protected]

I have received the roti maker of above product on 12.12.18 evening. After opening the product, i found its handle is not fixing and moulding as per the specification shown on tv. Even there is a gap in between two plates.
I have registered complaint of the product to customer care immediately. My complaint no. Is hs[protected] against order no.[protected]. Customer care rep. Simple reply that electronic items are not replaceable and refundable shocked me. Anyhow, she has given the complaint no. And assured me that reps. From magicraft will contact me in 72-hours.
I request you to look into the matter and complaint should be attended within 24-hours. 72-hours is a long process.

Regards
Anuradha sharma

This is the worst shopping site. I have purchased a anarkali suit from homeshop18 order no-[protected]. Firstly they sent the wrong product, also the cloth quality was very bad and is not same as what shown in display. And second there is no fair justice to my complain it has been more then 4 months n they have not even refunded the money. Every time they keep waiting on calls and there is no satisfactory response to mails. I have send them many account statement s also but nothing is done. Fed up of this company and there services, advice to everyone never buy anything from this site. You will only regret.

I have booked the showstopper 23 pc mega beauty offer on dt :[protected].
But i received the product on dt:[protected].

It is too late and not acceptable. Kindly return it and refund my amount.
This type of service not tolerate and do the needful.

I have also talked with homeshop executive he told me that first you have to received the product then we return the product.

I had ordered and buyer of this product. I had got wrong colour and the product was much smaller than shown in the tv. So i asked them immediately to return the product. They said there courier service will take back the product and they will give us the refund. But after 8-10 days when i ask them why no one take the product. They said i have to go to the courier service. I said that any other online shopping site doesn't do this. They said another executive will talk to me and kept me on hold. Then they kept me hold for half an hour. After such situation a executive took my call and said no it is not possible that they would bring the courier. I ask them when they brought the product the courier was available so why not now. They didn't took my request. And end the call saying thankyou for calling them.

Hi,

I received damaged product from homeshop18.

They are not taking any interest to picking my damaged order and for refund process.

I have to received any phone call or picking date message yet.

Please see my email copy below-

"hi homeshop / rahul,

Complain number :hs[protected]

Please pick your damaged order [protected] from my home.

As you know it was damaged but still no order picking message is received yet. Please return it asap.

Also i had updated my bank account details to your executives so please initiate refund request for my amount asap.

Please make an arrangement and send any executives to my home address for picking your damaged order. It was my first experience with homeshop18.

Totally disappointed. Many thanks.:

Humne call kiya tha customer care me home shop 18 ke par waha 3call p uthake bhi baat nai kar rahe the jab uthaya toh koi dinesh verma karke tha usne gaali dedi toh kuch kijiye. Or sab kuch galat parcel kiya tha purple colour ka handi set mangwaya tha blur colour ka aagya or 10pe 10free tha but wo bhi nai aaya. Agar aaplogo ne kuch nai kiya toh hum police complaint kat denge

I did not get my order on the time as told to deliver it within 4 days but its 7 days passed away but did not get the delivery.

Due to order not delivered. I have to called on your customer care so that 19.45 rupees deduct from my airtel number.

Even not replying on the mails. Now i am going to police station as company makes me fool as they did not work as per their promise so that customer facing the problem.

At the time of order delivery showing in the web till 04-dec-18 but now its showing 06-dec-18.

Worst service experience.

Want the proper solution for wasting me time and i faced the problem due to the same

Warm regards,
Sunil kumar,
[protected]

Just that i placed an order [protected], was not satisfied, so i sent it back, homeshop18 portal send me the coupon code number
C9n9dfcb9p7 of rs.1350 for the refund
But i dont know how to do it. And the validity is gone. I have asked many times how to do but they were always saying to find the coupon code no. N they just hung the phone.
And now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund.
Payment was through cash on delivery
Please refund the money or resend me the product. Its a request.
Please its a humble request to return the product or just tell me how to get my refund money n where to find the coupon code number...

Hi, i ordered for pack of 2 double bed mink blankets by harisons homes brown+blue[protected] on 15/11/2018
But recieved only one blanket (Brown). We have already paid rupees 1550.
Called your customer care but they are not giving proper response, wrote email but no response. Its a mistake from your side, kindly send another blanket (Blue) or take your item back and refund our money. It was a very bad shopping experience, will think 1000 times next time before buying anything from homeshop18. Hope you will resolve this as early as possible.
Order no: [protected]
Complaint no:hs[protected]

I have booked a induction cooktop on 08. November 2018 and the damage cooktop was delivered on 20 november 2018. We have received damaged induction cooktop & handle broken of patila. We did not notice this defect on that time.

But when i called in homeshop 18 customer care center then they told me that we can not do anything.

My order no is : [protected]

Hi there,
I have ordered a combo product from homeshop18 but the product was defected, so i request for refund and return the product. It's been 2 months i have returned the product but till now i haven't received my refund amount.. I have provided all the documents my bank statement but there is nothing that your customer care team can do, they are just one thing, we have refunref your money, but i didn't get yet. Your customer care team just making fool of customer they don't have any solution for customer's problem. I am not going to shop again from your company you guys are cheat. This company is a cheater fraud.

I had booked an order namely [protected].the product was at only rs 1 as per the running offer on 29 november so i booked the order from paytm at rs 1 .but now at evening when i wish to track the order order refunded .even i did not make any request for cancellation they have refunded the amount and cancelled the order automaticaaly .if product was not orderable so why your syatems accepts the order and accept payment .i totally want justice i dont want know what is reason plz make it possible.i would request you if you need any assistance i would request you to plz call from 3 pm anyday.

I ordered the singer snack popcorn maker machine bt when we recv singer popcorn maker machine is not in working conditiom when i was start the machine their is not in working condition and the 2non slip feet is not available at the time of we received the product, plz replace the product singer popcorn maker machine /snacker. My product code:[protected] & my order no is-[protected]. Plz replace the product as soon as possible.

Dear sir,
Plz my complaint is registered swipe mobile company service centre is not available in new delhi but homeshop18 online shopping channel company is sale this mobile this company.. My mobile is under warranty but not repaired this situation in service center and homeshop18 is not return/exchange this mobile... Saare people ko loot rahe h aur ford kar rahe h people ke sath... So plz this situation help me...
Thank you...

I ordered a product on 23rd october but due to some unavoidable situation i was not able to receive the product and it got returned on 4th november but till now i have not got my money refunded as i paid by online transfer. When i am calling they are telling me to wait 7-8 days again and again. Please resolve this issue as i want my money to be refunded.

I have received one message from a person representing homeshop from mobile no. [protected]/[protected] that i have won Mahindra XUV 500 worth 1800000 in the lucky draw for buying product from homeshop18 and to claim the prize they have taken rs.16500 for transport and rs.28000 for insurance from me and it was credited to the following account holder dtls :-
SBI A/c Name - Ramachandra Mahata,
SBI A/c No - [protected]
IFSC- SBIN0008328
but after taking the amount they have stopped responding to me
They have cheated me...
for any query I am reacheable on [protected] request you to take proper action.

I online purchased 6pc classic vimal dinner set (Order no. [protected]) for rs 1359 from home shop 18 on 30th oct 2018 and on occasion of diwali festival
Wrong product has been delivered to me where a cheaper dinner set has been delivered to me in which plates are missing. I complained on 12th november 2018 about wrong product delivery, i was pressurized to accept the wrong product, when i didn't accepted and asked for replacement with right product, home shop 18 team took revenge by not picking wrong product. I was told that in 2-3 days product will be picked but after regular follow up my product got picked on 17th november 2018 where i had complained on 12th november 2018. I had followed up everyday to get product picked up where no one listen to my issue and everyday different deadline was given to me
Even after pick up i am still following up to get the right product delivered but no one gives me any answer. It's been nearly 3 weeks i am harrassed by home shop 18 team as they are still taking revenge where telling me that only after confirmation of pick up and testing of product after which they will dispatch product after 2-3 days which will reach in 10-11 working days
On pleading that i have ordered the product to give as diwali gift and if i get product after 1 month of ordering then what is the point but instead of getting product delivered on priority i get standard reply "please have some patience this is our process and we cannot help it also we cannot refund you money so you have to wait and take product whenever it is delivered to you"
I am totally frustrated now following with home shop 18 on daily basis. Request to take strict action against them and help in getting right product or refund on priority
Thanks
Ranjana srivastava
[protected]

1. I have booked a induction cooktop on 11 nov 18 with advance payment and the defective item was delivered on 15 nov 18.

2. Same time i have made complaint to cust care home shop 18, they told me to wait for 72 hrs for receiving call from branch.

3. After completing 72 hrs when i did not received any call, again made complaint on 18 nov 18, then further told me to wait for further 48 hrs to receive call from branch. When i asked to give the contact number of higher level officials, they refused to give any numbers.

4. I could not under stood how the defective item has been delivered and why they have not yet replaced the defective item with fresh item within 2-3 days, why they are misguiding the customers and wasting time of customers.

Courrier persons not delivering the consignment in time and we are receiving massage that address is incorrect and phone is out of reach. But all the comments are false because my house is besides reliance fresh which is a good landmark and my phone is 24*7 on. I have not received any calls as well as received any missed call alert. Kindly check the consignment no:awb[protected] and confirm me why it was not delivered in time. An early reply requested in this matter.
Subhendra kumar das