Hyundai Motor India Complaints & Reviews

Sir / Madam
i Manpreet Singh, i ve purchased I20 diesel, but i m not satisfied with the pick up of my car,
when i test drive the car they provide the car fitted with 5speed gearbox, but when they deliver me a vehicle it was fitted with 6 speed gearbox. i m not satisfied with this car, if there is any option to change the gearbox so, please tell my car has done only 5000 kms

thanks

Manpreet Singh
[protected]

Bought Hundai verna Fludic costing ten Lac and took delivery on 28th September from Mithila Cars Mira road Dist Thane
whiles driving back home 2nd gear slipped to neutral and third gear was not shifting atall and was going to nutral only
As it was late and next day i dint get time i went on 30th after work with consent at 7.45 pm. The man took drive and agreed that there is some problem and that too a minor problem which will b resolved with in 15 minits so I requested to inward the vehicle and attend to it the next day
the staff ( not to be named ) were too too arrogant and point blankly refused to inward
after a lot of arguments and request i gave up and slowly drove the vehicle back home
Next day after driving 6 KM all gave the vehicle to said dealer and they too agreed that there is some problem which will be attended by Hundai team only that too on 3rd Oct 2011
My point here is
How could hyundai deliver the faulty vehicle ?
then why dealer , Mithila did not check the vehicle before delivery ?
And how could the people be so arrogant and rude to a customer ?
How did the vehicle pass the QA & QC departments of HUNDAI & MITHILA cars
Please advice as I m unable to think ahead with the faulty machine

My car Hyundai i10 number is UP81AH8180 is 1 year old and its km reading is 10,000.
Its average and pickup is worst and i am complaining for it since begning in workshop and they have sent to me to delhi and said my cars all problem will be resolved there. Then i went to delhi but after few days my car condition become same. here in Aligarh no one listens.If my car problem will not be resolvede then I will go to consumer court.
Thanks
My mobile no. is [protected]
Name:Manish Thakur

I decided to buy a Hyundai i20 from popular Hyundai kottayam and when i got invoice from them it was mentioned in that the handling charge for car delivery is Rs.5000.

I went with this invoice to bank and arranged vehicle loan based on this invoice.

Later they informed they had hiked the handling charges to Rs.7500.And after the delivery of the car they took Rs.10000 from me as Handling charge.

This...

Hi, I purchased a Hyundai Verna in 2009 , and since then i am facing problem . from the very first day , car is pulling towards left ,,authrised dealer said this problem is faced in all verna's .
then at thee year end and @ 40000 kms ,its turbo charger failed .
It was repaired under warranty ,then again after 3 months , Turbo charger again failed .
It is an expensive part costing around 80k .Though the car is stil in warranty and i'll be giving it for repair.
But what should i do , as part is costly ,, ,on searching net i found that there are repeated turbo failure in many of their cars.....i wont be spending huge amount if it again fails after warranty
please reply soon ...

Regards
Nikhil Seth
[protected]

We have purchased Hyundai i10 Era car in June’2009 from Himgiri Motors, Wazirpur Area, New Delhi. The Registration Number is DL8CS6753. We got the first Servicing done after 1 month of purchase from the Himgiri Service Station.
After 6 months of purchase there was problem in A.C. It was working but there is was no cooling. Alongwith our Second Servicing, we got that checked in Himgiri Service Station, we were told there was problem in pipe, a small bubble was there and it has been repaired. After that same problem occured in July.2011, again we went to Himgiri Service Station, it was repaired and we were told now this will not happen again.
Just after two months, we are again facing same problem, we went to Himgiri Service Station, now they say the Coil is damaged, it has to be replaced. But we told them that its under Extended Warranty, but they refused to repair the same and asking money for the same. We wrote a complaint mail to them and we got a reply that we have not undergone with the Servicing from them in for last 1 year so we are not eligible for the Extended Warranty. We have paid an extra premium for that and now we are not eligible for the same. This is so surprising. As our car has just run for 20,500 kms so did not realize that Servicing is required so frequently. I’m working women, so do not have so much time to go to their Service station so frequently and without A.C. its too difficult to travel.
I also asked them the same problem was there two months back, then why they did not told us?
We are so surprised to see that a big Brand car is giving this kind of harassment to their customers. Within 2 years of purchase we have faced so many times this problem.
Please look into it and guide has what to do next.
Warm Regards,
Priyanka Bhadouria
Mobile No. [protected]

I have an i10 SPORTZ model of Hyundai - i went for this higher version because it comes in with an inbuilt car stereo (nippon) fitted by company. I have extended warranty also.
After 2.5 years o[censored]sage the car stereo died down . I was told that extended warranty was not applicable to car stereo. Thats OK so i requested if something can be done and i dont mind paying for the repairs.

The service centre people checked with Hyundai company , who gave them authorized sevice centre for Nippon in Mumbai. I personally went there with the stereo (which i got it detached from the car by the service sentre - Sreenath Hyundai ) and i was surprised to hear that they do not support models whcih comes inbuilt with the car. The service centre people informed me that nothing could be done and i had to purchase a new stereo worth over Rs. 12,000/- which would fit the slot of the inbuilt stereo.

I personally searched for repair people and found one who would repair the stereo. After checking , he said the main IC was dead and nothing could be done about it. he also said he had four other pieces of the same model and all had same issue.

I would like to know why Hyundai is providing such equipment which cannot be even repaired?? Why is authorized service centres (both Hyundai and Nippon) both incapable of servicing me in this matter? Why should i spend 12,000/- Rs. for a new steroeo?

My e-mail id is [protected]@hotmail.com

I am an owner of a fluidic verna CRDi .i delivered it from S.S Hyundai,Mavelikara two months before.after one month itself my A/c pipe got bend and holed resulting on the complete gas drain out.even after at the time of service the service centre was not ready to replace the A/c pipe.they are asking Rs.7000/- for replacement.Also extreme black smoke is coming from the exhaust itself.what shall i do?
SHANOJ
PH:+91-[protected]

air conditioner of my car stopped working in just 2.5 years. i went to dealership and they changed a rely kit.
but just after a day it again stopped working. i went to the dealership again, now they said that field coil in compressor needs to be changed. i asked them, what is the warranty of the air conditioner if i get it repair from them. they told they will give a warranty of 6 months for field coil only and they will not be liable if any other problem occurs with compressor or any other part of a/c. Now my concern is if after sometime, a/c again stop working and they say now problem is with compressor, what do i do in that case.
I register my complain in hyundai customer care. I asked them to cover my a/c repairing in warranty. But they denied to do so.

Name:Nipin.Raju
Email id:[protected]@gmail.com
phone no:[protected]

3 months ago I booked a Hyundai Fluidic Verna SX Crdi from St.Antonis showroom (Kollam). That time the sales person assured me that they will deliver the car within 45 days. Before the booking the sales person was very eager to call me to know our decision whether we will purchase that car or not. But as soon as I booked the car there was no call or response from sales person regarding the delivery status. But I thought I will get the car on time. Just before 2 days from due date of delivery I made a call to the sales person. He told me that he can’t deliver the can on the mentioned date and we have to wait for another 30-40 days.
After 30 days I called him again. This time he told me that “Unlike Maruti Suzuki Hyundai has only one plant in Chennai”. The company is experiencing too much demand for this car and their production is not able to balance the demand (For diesel cars of Verna). So the waiting period of the car has gone up to between 120-180 days. And he told me If you want I will give you Petrol car.

These are the Words of Arvind Saxena, Director – Marketing and Sales, Hyundai Motor India Ltd, I got from website.
“We are pleased to receive an overwhelming response for the new Verna from our customers. In order to cater the strong demand, we are trying to increase the production to help us reduce the waiting period and clear the backlog of bookings at the earliest.”

Neither the company nor the dealers have communicated to their customer directly about the current situation they are facing. How many of the customers will go and browse for these information??
“If this is the case Hyundai India Motor Limited will Become a Premiere Padmini soon”

So I think both the company and salespersons are ignoring their customers at the time of their prosperity/ demand for a particular product. They are following an attitude that “IF YOU WANT YOU BUY IT OTHER WISE WE HAVE OTHER CUSTOMERS TO BUY THE SAME PRODUCT”.

I think there is no integration or synchronization in their sales and marketing activities. The other sales person in the same show room called me to give information about Hyundai sonata and Santa-Fe which are almost 2.5 times the price of the car we opt for. The most interesting aspect is that this call came one month after the booking of the desired car. I think the sales people are not thinking practically and they are not even able to differentiate the customers opting for different segments of cars.
Latest news I got from my friend who is working in another showroom (Popular Hyundai) is that the sales person may give priority to customers who has the financial muscles to give premium of Rs 30000+???? These needy people are often marriage parties…
I have already complained my painful and bitter experience from sales persons to company head quarters New Delhi. But no response. After 4months of waiting still there is no replay from dealer. The dealer says that they and hyundai will give priority to customers who have given full payment in advance.What an unethical practice is this?

i have hyuandai i20 (HR21D8313)which is in service station (M R hyuandai). gzb(UP).from last 22 days, i am facing some AC problem from last 2 month, they told me some AC pipe is broken. so i am ready to change this pipe ASAP, after changing this pipe they sayes comprasser problem is there, so i say change this in warranty becouse my car is in warrenty.

after this they told me that this is not done in warranty so you have to pay almost 22000 and change this.

then i go to customer care and register my problem on 13 sep. but after 48 working hour means 17sep i call back to customer care then mr. neeraj sats there is no complan so please tell me how can i help you sir???

after register my complain he told me you gat a call on monday(19SEP) then we solve this..

at the time i am suffring with very poor poor poor very poor experince with hyundai I20..

so dont go with hyundai...

I have purchase Santro LPG in 19 jan 2011 from DREAM HYUNDAI KANDHARI AUTOMOBILES PVT LTD, Now the tyre have been plain only at 20k km.it means hyundai cheated with customer. I m working with SAMSUNG INDIA ELCT PVT LTS as a Area Service Manager. Now I m going to mark a mail to all user of hyuandi in my organisation to stop buy HYUNDAI.
it is surprising that the tyre have been plain whereas i given my car to service timely

On the basis of above, it is very clear that car is not bebing checked properly handing over to customer after service. Moreover customer also suffers due to this indeciplinery activity.

In view of the seriousness of the matter, please take appropriate action immediately otherwise customer will switch over to other Brand .I am very upset due this cause . If we will get such kind of service from HYUNDAI, I am sorry to say that your esteemed organisation does not have much time to survive in the market......... Now advise me what I have to do, who will pay for time consuming, suffering, freight & communication charges.

So, i request you to provide me solution for the same problem as i am contiously facing one or the other prb. I also request you to kindly replace my tyre with the new one. I am seriosuly disappointed with the Hyunad product . Provide me solution asap otherwise i will have to contact the higher management or consumer form for the same problem.

Regards
Sandeep Choudhary
ASM Service
Samsung India electronics pvt ltd.
[protected]

Dear M/s Hyunddai
On 26/07/11 Your people done the 2nd service of my car I10 registration no JH05 Af0225. They have damaged my rear wheel lock nut And inner side of the car was not properly cleaned.

Dear Sir,

It is my pleasure to introduce my self as RAVI JOSHI, an Executive, working for an MNC in Gulbarga district of Karnataka state.

I am a very proud owner of a new car purchased on 28th Dec. 2010; the Model is Hyundai - i10 Sportz – 1.2. After a thorough survey of market, finally I selected a vehicle of Hyundai make from your Gulbarga dealer.

The reasons to feel proud are many, few of them are:
Ø My i10 features are quite useful
Ø It’s AC works very efficiently
Ø It has a very good Road Grip
Ø It’s Pre-loaded Audio System is impressive
Ø It accommodates 2+3 passengers comfortably, etc.

From the date of purchase, I have been using my i10 on all types of roads without any discomfort. I also accept the fact that, since the condition of the roads is not up to the mark, I am able to get about 15 km as Mileage per liter of Petrol on long drive & 12 locally.

Though I am fully satisfied with the overall performance of the vehicle except mileage, I am unhappy and annoyed on the following issues:

1. While purchasing the vehicle I was promised that, I would get Rs.15000/- as Exchange money. Accordingly, I sold my Maruti 800 Euro-2 car and the copy of relevant document was submitted on the same day. Even after completing more than 8 months, neither the Exchange money has been paid to me nor a message to this effect is passed on to me by Hundai for the delay.

2. During the purchase of vehicle, Mud Guard Flaps, Mats & Rain Covers were provided free of cost as “complementary Gift”. The quality of Mud Guard Flaps is found to be poor. They cannot be fitted with the vehicle properly. Since couple of months, one end of the Flaps got separated and rubbing the Tyres continuously. On enquiry, it is understood that, the issued Mud Guard Flaps are not compatible/suitable to the vehicle and since they are found surplus in stock, the same have been issued as “complementary Gift”.

3. The quality of free issued Rain Covers is also as same as Flaps. I park my i10 in the garage of my bungalow without putting on the Cover. I use the Rain Cover very sparingly, whenever I am out of station for a longer period. But, to my surprise, I could see the Cover getting torn at many places & loosening of stitches. The Clips provided for fixing the Cover with Car have come out/broken. Above defects speak about the poor quality of material used and the poor workmanship.

I would have been happier to spend extra money & purchase above material of good quality. Whether the “Complimentary Gifts” are offered by you or by your Authorised Agent, ultimately Hyundai’s reputation only get affected, if they are not quality oriented.

It is better not to offer anything as “Complementary Gift” rather than offering the “Inferior One”.

Hope, you have understood my feelings and initiate proper action without any further delays so as to prove that, CUSTOMER CARE is your foremost worry.

Thanking you,

Yours Sincerely,

(RAVI JOSHI)
ALSTOM Projects India Limited,
SHAHABAD,
Dist: Gulbarga, Karnataka
Cell: [protected]



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KINDLY REFER TO MY COMPLAINT NO[protected], DATED 30/08/2011. REGARDING NON RECEIPT OF RC BOOK FROM M/S ALDIAM MOTERS PVT LTD, VADODARA (GUJARAT).

SUBSTANTIAL TIME HAVE BEEN PASSED AFTER REGISTERING MY COMPLAINT I COULD NOT RESPONDED EITHER FROM DEALER OR HYUNDAI CUSTOMER CARE. IT IS ONCE AGAIN REQUESTED TO DEVELOP THE PRESSURE / INSTRUCT DEALER TO MAKE AVAILABLE MY RC BOOK BY CARRYING OUT PROCEDURE BY DEALER, IF, YOU ARE HELP LESS THAN PLEASE GIVE E MAIL SOWING YOUR INABILITY TO SOLVE THE MATTER.

BB RAWAL
MOB- [protected]
email [protected]@gsfcltd.com
Car Reg No- GJ-06-DQ-4072
VIN :- MALAM51BLAM699152

I had purchased a KL 17F 7353 hundai santro xing model car from popularhundai perrumattom kerala in august 2009.i had detected an over racing to my car during gear shiftng(when applying clucth) & i reported this complaint to popular service muvattupuzha at july 2011.They tell that they had eliminated that error but,after taking the vehicle from there ,i experience the same complaint and the same process had been repeated for two times,ie with in one and half months ihad given my car three times to eliminated the same deffects. But they cant find the error. Now my car two year warrenty had been compleated ,and i had showed the vehicle during the warrenty peroid. So kindly take any actions to my complaints,as soon as possible because my car is running under complaints.

Yours fathfully,

SOOSI PAUL
ADDRESS,
Niravathu (h),
kunnackal p.o
muvattupuzha
pin:682316,
ph:[protected]

I BOOKED MY HYUNDAI FLUIDIC CAR ON[protected]. MR. SANJEEV SHARMA, SALES EXECUTIVE OF THE CO. WHILE BOOKING COMMITTED TO DELIVER THE CAR WITHIN ONE MONTH OF THE BOOKING. WHEN AFTER PASSING OF TWO AND HALF MONTH I DIDN'T GET THE CAR, I COMPLAINED ABOUT IT TO THE CO. WITHIN AWEEK I GOT A CALL TO GET MY CAR. HOWEVER WHEN I VISITED NOVELTY HYUNDAI, PATHANKOT GM SALES MR HARJOT SINGH DEMANDED RS. 10000/- AS PREMIUM ON CAR BEFORE IT CAN BE DELIVERED. HE TOLD ME THAT THE CAR IS BEING SOLD BY THEM AT A PREMIUM OF RS. 50000 TO RS 60000/- AND HE IS MAKING U A FAVOUR BY DELIVERING AT A PREMIUM OF RS 10000/- WHEN I REFUSED TO PAY, GM TALKED TO THE DIRECTORS OF NOVELTY HYUNDAI AND TOLD ME THAT THE CAR CAN'T BE DELIVERED WITHOUT GIVING PREMIUM OR ACCESSORIES WORTH RS 50000/- HAS TO BE BOUGHT FROM THE DEALER. DESPITE COMPLAINT TO THE CO., I GOT NO RESPONSE FROM THE CO. WILL THE CO. DO SOMETHING TO SHUT THE DEALERSHIP AND SAVE ITS REPUTATION OR THE DEALER IS MORE POWERFUL AND DICTATING TERMS TO THE INTERNATIONAL LEVEL CO.

I had purchase a new Hyundai Accent company fitted cng car from Concept Motors I Pvt Ltd but the car is not performing good in cng. We are complaining since we have purchased the car to Mr. Ashok Kosta,. Mr Ashok has checked the car 8 to 10 times
but the cng kit is not working properly. So please pay attention to our complaint for the same as soon as possible.
Thanks,
Regards
Ajay Gulabani
Car NO GJ 1-KE 8328
Address-Ajay Hariram Gulabani
16, New Sindhu Society Nr Vallab Park Society,
D'cabin Road, Sabarmati, Ahmedabad. Gujarat
M NO - [protected]

I have a Hyundai I10 with a problem; the EPS (electronic power seering) has failed. This is a fabrication fault. In the Netherlands i estimate that their are about 500-600 Hyundai I10 with the same problem. Hyundai has not yet recognised it as a fabrication fault!!! Therefore i have to pay the repare myself.
My dealer will replace only the sensor en not the whole steering colom(?) but it will still cost me about € 400.

Hi,

Just renewed my car insurance through these guys and faced a very bad experience. Before the renewal phase, these guys followed up with me incessantly. They have a certain Jayanthi who does this part and after you give check they never even respond to your emails or queries.

They sent me cover note 3 times with incorrect name ! and this happened even after I sent out scanned copies of my registration card. Ms. Jayanthi and a certain Nigar were very rude ( and stupid ) during the whole process, finally after multiple iteration I could get hold of Jayanthi and requested her the correct cover note. I hope they forward the request to Reliance and get things in order, I have no faith in them anymore.

Planning to wait for 1-2 days and then I will request refund on the insurance amount.