ICICI Bank Complaints & Reviews

1) ecsrtnchg030119_sr[protected]january-19 rs.413.00/-

2) ecsrtnchgs140119_sr[protected]january-19 rs.381.85/-

Why is it happening? Even there was sufficient balance to deduct my emi. What is actually ecsrtnchg? Why does it deducting from the account? Could please help me to understand explaining to me on the email address ([protected]@gmail.com).
This is not fare. Please stop this robbery

Regards,
Anup burade

I had my credit card payment due date on 6-jan-19 and the minimum amount was suppose to be collected from my savings account on the due date which did not happen and i paid it manually on 7-jan-19 afternoon and later to which, they have processed the auto debit which failed due to insufficient funds on my savings account and they are charging auto debit failure fee whereas the auto debit itself was not supposed to be processed as i have already paid the minimum due manually and moreover due to auto debit failure fee, the limit exceeded and charged again with overlimit fee, i have sent email to [protected]@icicibank.com and they are just busy replying back with standard format with their guideline and stuff which i already know and no answer received from them on my query asking why the auto debit activity is done on the next day of the actual due date and there is not any positive answer from the on my request to reverse the auto debit failure fee and thereby the overlimit fee as the limit is exceeded just because of the overlimit fee. My registered mobile number in icici is [protected] and registered email id: s. D. J. [protected]@gmail.com

I tried to transfer the money from my account through NEFT and in the end of the procedure it asked me to enter GRID values, which i did correctly but for some stupid reason it was showing me this msg "Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried calling 24hour Customer Care Center which is totally useless in this regard as no real person picks but a stupid automated system. It's been a week and i am not able to make online purchases/transactions. If my problem is not solved soon then i will be forced to close my ICICI a/c no[protected] and post a gloomy review on how lame ICICI online services can be. Pathetic support ICICI.

Dear icici bank - this is crazy charges without permission, money has been deducted from our startup business account. This is crazy indian banking system.

Please look into this issue and arrange for refund our money back.
1. There has been mobile changes rs. 30 for every month. I don't understand, who asked you to mobile changes, don't send sms for us, just send emails and avoid these spam charges to startups.
2. This is major issue, there is surprise "trca penal chrg" with rs. 1770. Who asked you to do such a high charge and deduct from our account without any consonant?

Hi team
Amount got deducted from my account without any intimation or sms. They deducted 455 indian rupee from my account. I have never opened any demat account till now. But they charged money for what being else. Firsr let me know the reason behind that, if nothing related to demat please refund money back immediately and let me know why they are deducting amount without any prior notice.

I applied for the icici credit using a form in this site
https://www.m-icicibank.com/credit-cards/

And i received phone call from executives in few days asking to send photocopies of aadhar card, bank statement, pan card, company id card to [protected]@gmail.com.

I sent them the details. And i received the mail (Screenshot attached) and that's it. After that, i am continuously in follow up with the executives (Phone numbers in the screenshot), still, i haven't got the credit card after 3 months time.

Recently, i got these sms (Screenshot) from icici. But no information is provided on the link too

Now, i am feeling obnoxious that i have gave my personal informations to gmail account and phone numbers, which i don't feel trustable.

I tried calling to icici customer care numbers[protected]/[protected].
But it asks for credit card ending number to continue.

Wouldn't icici have some mechanism to answer a person, who applies for icici credit card? Don't icici feel responsible for this?

Can you please let me know what is the status of it?
Or in case it takes more time,
To avoid misuse,
Please block any credit card in icici in my name or email or phone number.

Please response within a week's time and help me sort it out,
Or else i have no choice left other than to go for police complaint/ to file case in consumer court.

Paramesh selvam
[protected]@gmail.com
[protected]

I am a icici credit card holder.. Received a call from[protected] and a person told me about health insurance card and said it was mandatory for every credit holder and they charging 437 per month as premium and he also said you receive another call from emi department and ask you about deduction of emi from your card and you just confirm it. As said by him i received a call and they asked me about emi and i ask them about is this mandatory or something. They said no it was not mandatory and i told them to cancel it and they also said ok... After a day i received a call from the person who spoke earlier with me about insurance card and angrily told me how dare you cancel the emi. If you do so you will be charged one time payment of rs.9000 from your credit card. Rs.9000 shall added into your credit card bill, he said. I told him, i never pay any amount and he angrily cut off the call. My doubt is it is legitimate call or fake call? Please clarify me in this regard

I have been icici customer since long time. I am overseas and just observed they charged me 826.00 inr on 29th may, 2018 for demat account!!! I have never activated or used demat account till now.

There was no prior notice. I haven't received any deduction on my email or phone. This is absolutely absurd. My account number is:[protected]

I'm outside inside india and icici officials never read my previous complaint and marked complaint as resolved. This is still has not been resolved and i don't understand for what they charged me 826/- when i never applied demat account in my life - as i don't do that sort of stuff ever.

I request icici to deposit back money and check who bloody created demat account in your system and investigate why he created it - on what grounds?

I repeat i'm not in india and - hence do not comment like - you are going to contact me. If you really need to call then dial +[protected].

Am a icici bank customer. Ecsrtnchg charged 3788 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Due to unexpected deductions it affect my existing emi also. And my 3 emi's affected by [ ecsrtnchgs ]. Please explain what the charge it is. This type of deductions is not good please return my charged amount. And free advise for icici bank - narmada jhabua gramin bank is better than yours. Refund my money as soon as possible otherwise, i have to take some strict action against the bank, some times i see my statement and thought that i open this account for ecsrtnchg only. And now see datewise deductions.
From last 3 months they deduct from my acoount.
6/nov/18 =120.57
7/nov/18 =292.41
8/nov/18 =413
16/nov/18 =413
13/dec/18 =128.89
12/dec/18 =427
20/dec/18 =343.11
5/jan/19 =413
5/jan/19 =413
11/jan/19 =413
8/jan/19 =413

Thank you

I had a due of around 30000 on my credit card and i was making constant payments. However in the month of june bank auto debited 15000 from my account but now they are denying it. Although i got the message. I filled dispute and they acknowledged. Later after three months they again called and said there is no dispute filed and always said that they will call back but never did so. Finally in the month of november i got 16000 in my account but as they blocked my transactions and put my account on leen status. I told them to remove leen so i can withdraw amount and make the payment. But the caller instead said that i can settle the account by paying 16000 and they debited it from my account. No i am getting threatening calls from the collection department stating i have to pay the balance as the account is not settled. They say there is a procedure like getting a mail from bank in order to settle but i was not aware of that procedure. Now this person named (Sachin) and his collection boy (Vijay) both are threatening and insulting me saying i should know bank procedures and they are not responsible for what the previous person said. Sachin says that i should find the other person who gave me this information but its not possible for me to do so. He threatens me that he will insult me and sends vijay who harass my paralysed dad and my mom to make the payment. I told him that i am already in financial crisis that's why i paid 16000 or else i would have taken out that money and made the monthly payment. But he is too arrogant to listen. I am not getting any answer hence please help.

My loan has been completed in november, and sbi bank gave me noc for the same. But icici bank keep on trying ecs from my account every 10 th of a month. Icici bank has also deducted 413 each in the month of dec and jan. As my loan has already been completed in november, i am no longer liable to maintain balance as its my salary account. Kindly refund my hard earned money.

Regards,
Arish
[protected]@gmail.com

I was trying to recharge my jio number through my jio app upi. After submitting upi id i got a message to transact money to [protected]@icici, i granted permission and money was deducted. But recharge was failed. I need that money back.
Deducted amount :348
Upi reference id:[protected]

Hope i will get my money back soon.

I am a customer of icici bank. Few days ago i got a call from icici bank executive and told me that i am eligible for lifetime free coral credit card. There are also no joining fees. I applied for the same online. I got my online application number:[protected]. I also got my card number. I was informed through a call from icici bank executive that i shall get my credit card delivered within 7 days. Today almost 1 month passed. I did not get my credit card. I contacted icici bank customer care but every time i got fake promises and extension of dates to resolve the problem. G. Sivasandeep, sonal kumari, s. Aman, surekha - these are the names of icici bank customer care executives with whom i interacted but did not get solution to my problem. Even on today i have not received my credit card. Same case happened with me in last year also. I applied for credit card but did not get delivered. But at that time i took the matter lightly and did not make any complaints or anything. But this time i am not going to keep mum. I am sharing this experience on facebook, whatsapp and other social media. Even i am going to write to rbi so that such banks can stop such fake activities. First of all i posted a complaint on this website and now i will use all other medias to share this and make people aware.

Hi,
I have received a call from [protected] for icici credit card on 19th dec 2018. I have submitted the required documents like salary slip, pan card copy and passport copy. Got call for verification. Till date i have not received credit card. Please let me know the status. Is this a fraud. What action i need to take? Please suggest. So far i don't have application number also.

Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2602 without my concern on date:10/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/

Cancellation of One Assist Membership
I am a ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7004 without my concern on date:10/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/
Memberships id [protected]

Dear sir,
I have got the personal loan from captial float. I am paying the loan due on 2th of the every month. Unexpectedly my salary not credited on 1th january. As i know that my account is not having sufficient funds. Usually ecs will hit my account 3th january but in the evening i am getting message that your ecs has returned due to insufficient funds and charged rs.450 from my account. I have called customer care and they are saying that ecs will hit any time even before office hours. Is that possible to happen? I want to know... If you have any idea about this please mail me. My email id is palanisamy. Mech.[protected]@gmail.[protected]@gmail.com
Thanks & regards,

Raised Complaint(SR[protected] regarding UPI transaction failed of 19900 on dated 04-jan-19 from ICICI bank. It has been more than 7 days but still I didnt get payment reversal in ICICI bank. raised complaint was closed by ICICI customer care. I have provided beneficiery bank account statement in which it clearely shows that there is no such transaction in beneficiery bank account but still I didnt get my reversal of amount.

Dear icici,

The below transaction i have done on 07.01.2019. The beneficiary confirmed in tail mail stating amount not credited to them. But as far as i know the payment debited from my account and not yet credited to my account.

Kindly do the needful.

Transaction date : 07/01/2019
Description : min/flipkart pa/[protected]/0
Amount (Inr) : 20, 959.00 dr

Hi,
I had ordered a killer women watch on 12th dec 2018. Order number is 279662. I had paid 499 for it. Kindly let me know the status of the shipping as i didn't receive any information till now. I had tried mailing the customer care, but i got a reply as the mail id is invalid. Also i tried calling them, they are not replying. Is it fraud company? I want the watch or i want my money back.
Please check the mail id screenshot for confirmation.

Best regards,
Ramya k