Idea Cellular Complaints & Reviews

Hello sir I am from Nashik my complaint is about post paid billing My idea numbers are [protected] & [protected] both of them are corporate sim with plan of Rs.125 & 2gb Internet data for 98 rupees for one month. In month of (Aug 2014) for number [protected] I used all 2GB data plan in 15 days so to continue Internet use I asked customer care centre to activet new plan for me so they did it and even give me confirmation mail and message for new activated plan after this I called them twice for confirmation. So as I was able to see that new data plan has been activated I started to use Internet again until next day suddenly my outgoing calls and data service was stopped. As I called idea customer care They said I have used Internet without any data plan and have been charged as per their prodata basis rupees 4333 They asked me to wait until next billing date that is 6th of month Now I have received bill of rupees 5879 And customer care is denying to make any changes to bill Please help and guide me to solve this issue

This is my 2nd time complain that i want to close the connection with Idea Company but they are just keep Running and dint close my connections.

i paid my bill on Time to time but they just keep closing my connection, That Shaibaugh office Person Umang Soni, Heena Communication is just collecting the cash from us and never pay our bill..

last time i had open that case and they give me assurance that they will Resolve this issue but this is not yet done..

they are one of the worst company and fraud Executive Person are working..

Last time i had open this thread.

http://www.grahakseva.com/complaints/216526/idea-cug-executive-is-fraud

Worst Company with Fraud behavior..

User punith Sir, My name is Santosh Kumar and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly. Please acknowledge me ASAP. i shall be highly obliged to you for this kind work. My number is [protected]

[protected], Ram Sakal Singh, Pune, Maharashtra, serving in Indian Air Force. I changed my prepaid to postpaid 299 plan in January 2014 after getting posted in J&K sector. I was getting monthly bill of Rs. 600-800 which I was paying in time. ON 06 NOV 14, SOMEONE CALLED ME FROM CUSTOMER CARE ASKING ME TO CHANGE TO 899 PLAN. HE PROMISED THAT IT IS MOST SUITABLE PLAN FOR ME AND MONTHLY BILL WILL NEVER EXCEED RS.899. I AGREED.BUT NOW I GET A BILL OF RS. 1600 PLUS. WHEN QUERIED, CUSTOMER CARE TELLS THAT SINCE MID OF THE CYCLE U CHANGED PLAN SO BILL IS MORE. WHAT IS MY FAULT? THIS ADVICE SHOULD HAVE BEEN GIVEN BY THAT PERSON BEFORE ACTIVATING. I REQUEST U TO LOOOK INTO THE MATTER, REVIEW MY BILL, CHARGE ME AT AVERAGE RATE OF PREVIOUS MONTHS AND CONTINUE MY EARLIER 299 PLAN. THANKS!

sir, I beg to say that i have idea prepaid connection with number [protected] (1) I wanted to deactivate my internet services from idea, because my money deducted frequently after recharge of mobile phone I have already called the customer care many times to deactivate the unlimited gprs service and other facility But the no action taken by idea company So i request you to take the matter seriously. thanks Guddi July [protected]

DEAR SIR, I KIND YOUR ATTENTION ON REGARDING YOUR IDEA WORST SERVICE OF THE YEAR..MY POSTPAID NO. IS [protected]. AS MY BILLL GENERATED ON 23RD OF EVERY MONTHS BUT WHEN LAST MONTH BILL GENERATED THEY GIVEN THE WRONG BILL STATEMENT.. AS I A ACTIVATE MY ROAMING SERVICE ON 2ND NO. BUT YOUR SYSTEM CONFIGURE ON 6 THEN NOW TELL ME WHOSE PBLM IS THIS? I NEED YOUR FULL SUPORT AND ATTENTION REGHARDING THIS ISSUE...AND TRY TO SOLVE IT ASAP IF NOT THEN MY LAST OPTION IS TO COMPLAIN FIR AGAINST THE IDEA AND YOUR CUSTOMER TEAM... AND FROM YOUR SIDE ONE SMS HAS CAME THAT YOUR NO. WILL BE CLOSE ON 13RTH SO TRY TO RESOLVE ASAP THANK YOU VIVEK

I subscribed for a roaming plan of Rs. 71 for 28 days on 8th Dec, 2014. And, I got the confirmation message from Idea also that. it is valid upto 6th Jan, 2015. But still the roaming pack is not activated, and it is deducting 1.5 Rs/ minute. I am using the same plan from last 5 months. It is the first time, I am getting this problem. Since, I'm in roaming, so I don't have any medium to communicate with the Punjab IDEA Customer case. My Sim is IDEA. My number is [protected] (Punjab).

hello sir, I am getting calls from a number- [protected]. i am actually all irritated from the person calling from this number.My number is [protected], [protected] i am requesting you to take proper action against this number Thanking you Yours sincerely santlal

Dear Sir, Regards my name is Shammi Kumar, I use number [protected]. Sir I want to close my mobile number. I am not use this number last 1 1/2 years and Rs.500 paid in the month of February 2014 and last payment paid on November 2014. I am again and again request for close my account but no response responded for the your side. I have already intimate in the email I.D. ccare.[protected]@idea.adityabirla.com. and [protected]@idea.adityabirla.com but both email ids not responded. Sir, I am very thankul to u for attend my work urgendtly.

Pl note I have submitted complaint regarding overcharging of postpaid monthly bill twice & my request was cancelled twice regardless of my detailed e mail regarding the matter. I had ported from loop to idea .my 1 st bill was of 1333/_. I used 746 mb for 21 days.I was entitled for 700 mb free as per porting plan. Bill should have included only 46 mb charge that comes to 250/_ wheras I was charged 1055 for net charges. Instead of repeated reminders no solution from idea for this matter. Looking forward for a solution. Benjamin john PH:[protected]

I AM INDRA SINGH FROM JAIPUR AND MY NUMBER IS [protected] .WHEN MY LAST BILL GENERATED I WAS SHOCKED AFTER SEEING IT. THEY CHARGED RS 175 FOR DATA PACK THIS TIME.I COMPALINT CUSTOMER CARE FOR THIS . BUT THEY REPLIED YOU HAVE ACTIVATED IT BY CALLING. THEN ANOTHER CUSTOMER CARE WHOM I CONTACTED 2ND TIME, HE SAID YOU HAVE ACTIVATED BY DIALLING *123#. THEY ARE NOT REPLYING THE SAME ANSWER. AND I HAVE NOT BEEN INFORMED ALSO BY ANY MODE OF COMMUINCATION LIKE MESSAGE OR ANY THING ELSE. IN POSTPAID DATA PACK CANNOT BE ACTIVATED EASILY. THERE IS A PROCESS FOR IT. YOU HAVE TO CALL CUSTOMER CARE AND REGISTER FOR DATA PACK. BUT I HAVE NOT CALLED THEM FOR THAT. I HAVE CHANGED MY CONNECTION FROMM PREPAID TO POSTPAID BECAUSE OF FALSE CHARGES IN PREPAID . SOLVE THIS PROBLEM AS QUICKLY AS YOU RECEIVE. THANK YOU .

sir, I am Rajeev Kumar from Mathura, UP. MyIdea mobile No. is [protected]. On 27 Nov 14 'dialler tone' service had activated and 50 rupees deducted and on 29 Nov again 15 rupees deducted for a song for that service But for all these deduction I was neither informed nor asked, even sms was also not send. I got knowledge about this special service on my number by my one dialler on 30 Nov and immediately i contacted customer care on 198 and talk to customer care executive and supervisor then i got knowledge about aforesaid balance deduction but denied to refund my my balance and said according to their data this service was activated from my side which is fully wrong and also told that i must be contacted within 24 hour of balance deduction. But, sir without any information about balance deduction how a consumer get knowledge. Hardly some people check their balance daily and this is not possible for everyone to check their balance always and confirm always about balance deduction and special service activation on their mobile no. Sir, i want my money back and this type of deduction and special service activation should not be happened.

I took idea 2g unlimited data plan for one month 201rs for 2g plan. It's shown that after 1gb usage the speed will reduce to 40kb. But when I saw that I did not even get 20kb speed properly I checked to see if it was my phone problem. There was nothing wrong and I had good range too. I did not even get proper 2g speeds. Idea has been purposefully cutting my data allowance and I wish to bring this to your notice. It took me more than 15 mins to attach the screenshot below

Dear Mr Himanshu. I am using idea post paid since 3-5 years.I had change my plan from 899 to 599 on 13 nov 2014. As I discuss with customer care executive with some Internet pack.GPRS services activated on 16 Nov on repeated request.suddenly it was deactivated on 24 Nov without any information.i had talked to customer executive so many times regarding internet servcies ..they tried to solve through my setting in my phone.they didnt inform me regarding 7 internet pack which i subscribe is not working .i didnt not send any request regarding deactivation of internet packs.From your side it was deactivated.you can confirm though voice talk recorded.So many times i request your execuitves regarding not able to use GPRS.sudenly they telling me unbilled amount 6000rs which i didnt use.there is total lapse in your side.my outgoing STD call barred.not able to call customer care no. also from my number which is also toll free no. I am going through psychologial truama and mental harassment .I never expect this from idea co, kindly lookafter in my matter and do needful. Thanking You. Dr(Prof)Ramakant Dandriyal [protected]

sir i have paid online via through MOBIKWIK rs 949/- dt 04122014 my ref no is [protected], amount has debited from a/c AXIS but i didn't recivec mesg fr IDEA . SO PL CHK MY BILL AND GIVE THE INFORMATION .. WAITING FOR UR REPLY... GUD NGHT

this is my third complain they took my money all most more than month ago to provide post paid connection but they refuse to give till today even i registered twice complain to idea but all peoples they just talk & forget regarding that . Even i request them to refund my money but they refuse to give till today they all are aware regarding this but i dont know how to treat idea people that... I want to registered last complain if i dont see the response i have to know the door of justice

My idea number [protected] I'm using idea for the past 8 month(Post paid). This month i gave a request to change my plan via online. I was using iPlan 399 and opted to change for super saver 149. when they changed the plan my unbilled amount just jumped from Rs.0 to Rs.1880. my limit was 1100 so you guys just blocked my number with out any intimation. Even the bill was an error. When i contacted the customer care they are asking me to pay the amount so that only they can activate my account. Why do i need to pay an amount which is an error in your side? I want my problem to be resolved and my account to be activated. When i asked them that can pay and move to other network they said yes. So if you cant solve this I will appeal in consumer court. and change my number to another network. I never paid late or fine in the past. Is this the way you treat a customer? as per the plan amount should be Rs. 448 including tax. But they are asking me to pay Rs. 1880. give me reply soon.it happened today(04/12/2014). I'm going to give port request tommorow evening so give me reasonable reply. so that i can stop porting because it is a pain for me and loss for you.

Sir i had used a idea number [protected]and I want a summary of call detail from date 22/10/2014 to 21/11/2014 urgently . So please sir provide it to me as soon as possible on my email address : [protected]@gmail.com Thank you

Dear Sir, Last week I made an Idea cellular online mobile recharge through my internet banking an amount of 150 /- to idea mobile [protected] .it is deducted from my account unfortunately recharge was not successful yet. .So kindly let me know your feed back regarding this issue.

Dear Sir, My Mobile no is [protected]. I have done 3G Data recharge of 127 Rs (1GB) on 4 Dec 2014 and my recharge was done successfully and I also got the sms saying MRS:126.00. Credited Vol kb 104876.Expiry date 03/01/2015 00 hr... ". But now when I am using Internet, data charges are deducted being deducted from my talk time. 3G data balance is still the same. When i have called Customer Care and they told ISF means Idea Smart Phone and can use this only on ISF. I don't have an Idea Smart Phone. The meaning of ISF is not clearly mentioned on their web site. I have requested to revert my balance but they denied my request . Please help.