Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked ticket for 15.08.2014 but due to ill health we have not travelled and accordingly filed TDR. TDR ID NO [protected](Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial...

Hi I'm Umesh Nimbre booked ticket for Diva Madgaon Passenger train (no.50105) for 22/08/2014 PNR no.[protected] however at the time of boarding a train neither any list or chart was pasted on the said coach nor any authorised officer available at diva platform no.6 to guide commuters . This is a everyday finding for the commuters who are travelling from same train . Hence please have a look on the same and have some arrangements so that people can be guided well .

I am Shashank Agarwal and was was travelling from Banda to LTT in Tulsi Express(Train No- 11070), PNR No- [protected] on 18th August, 2014(attaching the proof for your reference). I found the condition of my Third AC coach worse than ever. Following weremy concerns: - There were mice in the compartment. I am attaching a photo proof for the same. I brought the issue to notice of cleanliness contractor(A2Z) but they came with some spray - No soap was present in both the bathroom and the the washbasin near the door. I am attaching a proof for the same - Inspite of being a 3rd AC coach, it was being appearing to be a general coach with people sleeping on the floor. I brought this to concerned TTE who was travelling from Allahabad to Bhopal but he was least worried about the number o[censored]nauthorized people in the coach I was disgusted at the way the coach was being maintained. There has been a hike of 14% which I was happy to pay but inspite of this, I am completely disappointed. If this is the situation ever after loud promises by our Railway Minister, I fear what is the future. My only request is to take strictest actions against the defaulters in order to set an example that India Railways is truly the NEAT and CLEAN lifeline of nation. In anticipation of a quick response.

I have booked ticket for 15.08.2014 but due to ill health we have not travelled and accordingly filed TDR. TDR ID NO [protected](Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way.) for PNR No [protected] but my claim is rejected by saying message in the bracket( Dear Customer, With reference to refund against PNR Number [protected] with reason Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manger/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit .) Kindly look into the matter for refund

Sir, As per your facility railway ticket will booking open before 60 days for our convenience. But right now i have check for 20.10.2014 in 12129(Azad hind Exp)only 26nos 3AC and 126nos Sleeper coach available. How it happens if booking will open tomorrow morning at 8.00 AM how these seat was booked. Nilaksha Nahatkar PUNE [protected]

Dear Sir, I am Rituraj Singh citizen of India residing in Jaipur, Rajasthan. sir I booked my Tatkal tickets in Delhi- BDTS Garibrath- 12215 from jaipur to Ahmedabad on dated 14/08/14 with PNR No.- [protected] and its reaching time at Ahmedabad was 01:20 am next day and I also booked the tatkal ticket in saurashtra janta exp- from Ahmedabad to Jamnagar on dated 15/08/14 with PNR No- [protected] an its starting time was 2:30 am. so they stopped the Delhi- BDTS Garibrath outside Ahmedabad for 1 and half hour and dropped us Ahmedabad at 02:40 am. we missed our connected train and suffered a lot due to worst arrangement by Ahmedabad railway department. I went to Station Manager of Ahmedabad railway station but she told me that I am helpless and also told me to purchase a new ticket if I have to go to jamnagar. she didn't responded well and I want justice for this. kindly revert me ASAP. My contact Number is [protected]. and you can mail me on [protected]@outlook.com

I was booked a tatkal ticket for my mother. But it is W/L then i am waiting for chart preparation. Finally it is W/L after chart preparation. So this ticket was cancelled automatically but the full amount is not refunded to me. Nearly i loss 52 rupees. I don't know why the amount is reduced for the tatkal W/L ticket. This is not our fault you are only not provide me the seat. Transaction details are attached as image with this. Please resolve my query.

Ticket Amount: 400.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No VINAY KUMAR THAM 23 Male CNF S1 64 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 08-Aug-2014 17:28:06 HRS TDR Status: EDR Updated Cancellation ID: [protected] TDR Zone: SOUTH CENTRAL RAILWAY (SC) Refund Details Refund Status: SENT_TO_BANK Refund...

I planned my holiday and booked tickets of railway to udaipur from ahmedabad before 1 and half month. And before one day irctc gave me message saying tickets are confirmed. And when i reached there was cancelled train! The train was cancelled for 1 whole months! That's why it caused me lot of inconviniance so irctc should pay my money back and expenditure of another transport till udaipur. Here is snapshot of the train details!

I have try to calling when call is connected then no any executive are receive a call why?
this is payable no, I loss rupees-50 for calling but no is pick up a call?
my train has passed approx. RS 600 loss due not receive a call .
who is responsible for it ? how Irctc will mange my loss of rupees and timing?
please must be reply on [protected]@gmail.com

Hi Sir, I have not seen any proper parking slot for four wheeler parking in Chennai central railway station. Lot of people are travelling from Chennai central but no proper minimum facility. I would like to bring your attention regarding below points: 1. No proper parking slot for 4 wheelers 2. No proper control 2 wheeler parking charges 3. Even toilets in Chennai central inside- they are charging more amount instead of price list. 4. No prepaid taxi services from Chennai Central Please take a necessary steps as early as possible. Lot of people are facing a problem. Thanks, Murali

Dear Sir I have cancelled tickets for following, till date I am not getting refund amount PNR No. [protected], Transaction ID [protected], Train No. 12840, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 18048, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 18048, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 13113, DOJ 20.08.2014, Cancellation ID [protected] Please do the needful Sumit Debnath my email: [protected]@gmail.com IRCTC User name: sumsim83 Contact No. [protected]

Reference to IRCTC Complaint no-020, date 14.08.14, from Jaipur to Delhi, Phone [protected], There were lot of cockrach at the seat . Their were children with us and they were very scary and uncomformatble the complete travel time . Our complete journey was ruined . .We could not sit on the complete travel time. We complained to the cleaning staff at 6.30pm, Their incharge at around 8 pm again and the TT for informing the maintenance at around 8.30 pm. But the TT forgot . . Cleaning staff told that railways has made cockroach their pet . TT told that pest control is pending .
Finally i went to TT Cabin after big wait and registered a complaint with the log book.
PNR - [protected], PNR-[protected]. COACH - C8 / SEAT - 40, 41, 42, 43, 44, 45, 35, 36 .

Please refund the money as we could not utilise the seat that we paid for . Also, the food was pathetic . very bad in taste . All the food was also wasted and my kids had a very bad time

I have logged a complaint about tdr and the details are shown below
Tdr transactions details
Transaction id: [protected]train no./ name: 16630/malabar expresspnr number: [protected] date of journey: 12-aug-2014 date of boarding: 12-aug-2014 date of booking: 10-jul-2014 from: mangalore cntl (Maq)to: piravam road (Pvrd)boarding at: mangalore cntl (Maq)resv upto: piravam road (Pvrd)quota: general (Gn)class: sleeper class (Sl)ticket amount: 140.0ticket type: e-ticket

Passengers details

Nameagegenderstatuscoach idberth no/ wl no jayanthi 63 female cnf s1 12

Tdr details

Reason for tdr: passenger not travelled.Tdr filing date: 13-aug-2014 09:39:23 hrs tdr status: edr repudiate cancellation id: [protected]tdr zone: southern railway (Sr)

But i have not received the refund

Kindly do the needful

dear sir/mam, i have an account of irctc.last time i have booked a ticket for mgs.now today i unable to access my account i unable to open my account.i think someone has hack and change the password of my account.can you suggest me that what should i have to do so that i can access my account if possible kindly revert me back asap mksingh81.[protected]@yahoo.com

What the [censored] u are doing men...?i just booked my ticket 2 times on the same day n both the times the amount was deducted from my account and failed to book my ticket and there were a very few seat remaining in that train...now u only tell me what should i do...? coz of your very bad service i am unable to travel and also u are not returning my failed transaction amount on time..?

I booked a train ticket on 13th august 2014 from secunderabad to nellore. Transaction Id is [protected] and PNR No. is [protected] the amount is Rs. 375/-. It was not confirmed so I cancelled on 14th august at 3.00 pm. I got message that the amount will be refund in my account but till now it was not refunded....

Dear Sir While booking etickets through Amarkantak Express ( train no 18253) for journey from Bilaspur to Bhopal, only "General quota" and "Ladies quota" options are available for selection. "Senior citizen quota" option is not available for selection. As a result when I tried to book ticket from Bilaspur to Bhopal in Amarkantak express ( train no 12853) I could get waitlisted tickets only though in website www.indianrail.gov.in it clearly showed that there were tickets available in "LOWER BERTH QUOTA" ( which includes Senior Citizens also). Moreover when I tried to contact tool free no[protected] at least three times ), the phone rang but no one responded. Attempts to contact customer care nos of Delhi, Bangalore, Kolkatta, Chennai, Ahmedabad and Chandigarh met with the same fate. Mumbai Customer care no seems to be invalid. Trains fares have to been increased but who cares for service .

I had booked eticket from Lokmanya Tilak T ( LTT ) to Allahabad Jn ( ALD ) Dt of Journey 10/05/2014 Train No. 18610 . Ticket Charge Rs. 7542.47 PNR.NO [protected] Transaction ID : [protected] . As the ticket was waitlist when booked, On the last day one ticket was confirmed after Chart Preparation. As the ticket of other 3 person remain waitlisted after chart preparation, so I had cancelled all the ticket after chart was prepared. On the same date i had filed TDR as per IRCTC Rules. The TDR Reference No. is as follows : ekt[protected] Dt 10.05.2014. As it has passed above 90 days still I had not receive the refund amount from IRCTC. Kindly look into the matter . Your extreme step into receiving my money back will be highly appreciated.
Sender Name : DIWAKAR MISHRA
MOBILE : [protected]
email : [protected]@supremesteels.com

Dear Sir, Madam My name is Rajeev Pranami from Satna (M.P.) i booked ticket for my father Mr. Devendra Pranami yesterday from satna to Jabalpur in Intercity Exp. Below is all the details. But This Seat is alloted to another Person from Rewa (M.P.) how it is possiable when my ticket is already booked. Please take action in this matter urgently. Transaction ID : [protected] PNR No. :[protected] Train No. & Name : 11452 / INTERCITY EXP Date of Booking : 15-Aug-2014Class : SECOND SITTINGQuota : GENERAL Date of Journey : 16-Aug-2014 From : STA To : JBP Boarding At : STA Date Of Boarding : 16-Aug-2014 Reservation Upto :JBP Passenger Details Sl. No.NameAgeGenderStatusCoachSeat / Berth / WL No1 DEVENDRA PRANAMI 56 Male CNF D3 85 Fare DetailsDistance :189 KMTicket Fare :Rs. 85 Service Charge :Rs. 11.24 Total Fare :Rs. 96.24 * Thanks Regards - Rajeev Pranami Mob - [protected], [protected]