Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I travelled by Allahabad Duranto no 12293 on 25th August from LTT to Allahabad with ticket PNR no[protected] in 3 AC.The food served for dinner was of very poor quality and not palatable at all, especially the stale Panner Curry.When enquiresd, the staff informed that the Pentry Car does not have hot case.This is absolutely ridiculous and ill- treatment to the passengers.You are requested to look into the matter very seriously in order to improve services. R.S. CHAUHAN 528, MUMFORDGANJ ALLAHABAD

Hi, I have booked a tatkal ticket from Vskp to Sec on 30th for 31st Date of Journey, when i am booking the ticket the page navigated to Confirmation page where i could find the berth details and Coach Number, hoping that the ticket has booked i logged out from my account. After few hrs as i didnt reciece any msg to my mobile i checked the Booking history page and to my surprise i could find the ticket in booked history and found in the failed transactions history with Transaction ID [protected] .So i checked my bank statement and couldnt find any transaction to IRCTC. But i am pretty much sure that the page navigated to Confirmation page while booking. I hope there is a glitch or problem with the server. Please check from your side so that no other will be facing a similar problem in the future and make a hazardous travel like us.

Dear sir, we are travelling in avantika exp. Train no. 12962/61 . But no stoppage in vapi station.train continuous run boriwali to valsad. We are living in silvassa, vapi also industrial area according to population . We are suffering to travelling from valsad. So we have requesting why not train do ( avantika exp.) Stop for 2 min. On vapi station.

Dear Team, This is to bring into your notice that I have filed TDR for the PNR--[protected] within two hours of scheduled departure of the train which is 7:05am while the train departed by 8:15am on 15th July 2014. And later on railway repudiate that, since then I am following the same with [protected]@irctc.com / [protected]@irctc.com & on phone but no body is ready to give a resolution even I have talked to NR Zone, they are saying that your case is never been sent to us by care. Pl escalate it & do the needful. Regards Kunal Gaur

Dear Sir/Madam, My refund is due details of my transection is as below. Transaction ID: [protected] PNR No: [protected] Train No./ Train Name 14258 / KASHI V EXPRESS Date of Journey: 24-Aug-2014 Date Of Boarding: 24-Aug-2014 Class: SECOND AC (2A) From: NEW DELHI (NDLS) To: BAREILLY (BE) Boarding: NEW DELHI (NDLS) Resv Upto: BAREILLY (BE) Quota: GENERAL (GN) Date of Cancellation: 23-Aug-2014 13:06:20 HRS Ticket Type: E-Ticket Cancellation ID: [protected] Refund Status: REFUNDED Refund Date: 25-Aug-2014 Refund Amount: 2620.0

I, Ghate N R passanger in train number 16589 from SBC to BELGAM, noticed that entire night at high speed huge hitting sound comming from wheels of S- 1 coach (13257). this matter has been notice to TC at HUBLI Jn. on 29th Aug.2014, Being a Sr. citizen I am always alloted S- 1 coach this is the 4th time I've complained to railway TC at HUBLI Jn. but so far nothing has been done. Pleese attend to it

I was travelling in bhuj dadar express 12960 on pnr no[protected], Birth no is S6-23. I got surprised by seeing cockroaches on my birth. I just remove him by hanky. But slowly slowly all his friends come together and start playing at that birth. Same problems happening in other births. I disappoint by this and worried about my food. You won't believe that by seeing this scene I didn't take dinner at that night. So I request you to look in this matter & resolve this problems asap.

My name is neel yadav

I booked a ticket in tomorrow's train which is chattisgarh express
But i did not recieved any ticket nor confirmation on phone

My transaction id is [protected]
Date of booking 29/08/2014
Date of journey is 30/08/2014 so plz refund soon

Dear Team, I raised one cancellation for ticket dated :- 29-july-2014 and i raised TDR on the same day as Train was running late by 3 hrs but after one month i received a reply saying that passenger is travelled.. i don't know whether it's a verified update or due to high aging of this TDR they simply mentioned this verbose and close the case.i am continuously following up with customer care dept of IRCTC but they are telling that they don't have details related to that only indian railway will take care and after 1 month i completely understand about care. if any one is there who can help me regarding the cross check of this tdr status then i will be highly greatful for that.

I Booked two tickets SL CLASS FROM NELORE TO TRIVENDRUM CENTREL FOR 27.10.2014 IN KERALA EXPRESS ON 26.8.2014 OR 27.8.2014 AND THE ticket AMOUNT deducted from my canara banK debit card but i have not received booked tickets information. Pl. CHeck and Give me the tiCket infOrmaTion through SMS To my mobile No.[protected] or email The ticket to My email ID [protected]@gmail.com.

Sir I am having RAC1 RAC2 ticket but it didnt conform and why this WL 15 WL 17 person got seat confirm even he is not vip I want to know how this vips r alloted quota and what r nomes for that it is quite possiBle someone uses this vips letter head and getting tickets this is very very bad matter vips such be given only seats but not quota its my sure suggestion i[censored] wannwanna see my pnr and wl pnr I will send u this is purely cheating

sir i was booking a ticket on 7th august from banglore city (SBC) to arsikere(ASK) but the payment was failed.i want to inform you that i have not got my refund yet.i have already made a contact wth you but you told me that the failed payment was not your fault it was done by my bank.i have already contact to my branch and they show me that the failed payment was done by you. so i want my refund of 201rs i am providing you my Transaction ID [protected]. please chek it and refund my money as soon as possible.

I can think this as the most stupid and irritating error that a web developer or ad poster can do. Please see the photo attached and you get to know what is the problem. The ad window comes in between and blocks the time/date selection!!! Unfortunately the time/date cannot be edited !!! it can only be selected from the drop down Calender !!

I had file an TDR, details are below, PNR No : [protected] Date of Journey : 29-Jun-2014 Reason for TDR : After Charting no room provided. Cancellation ID : [protected] Registration no : DNR050714W05419 Yesterday TDR status changes to TDR Repudiate. And no reason was given for repudiate. My concern is, when i had not given seat, so why they are charging for the same. They should refund the money. Request you to please look into issue, as it is a serious concern. Thanks, Akhlesh gupta

I had booked my ticket on 12 July 2014 for the journey on 19 July 2014 from Jodhpur to Ahemdabad for giving the competition exam of SBI clerk was held on 20 July 2014 at 1:00pm in Indus University. I still have a call letter of that exam. But when I reached railway station and wanted to go to my reserved seat, I shocked there is no seat which I reserved by IRCTC.My seat was allocated to someone else that person get reservation on that morning and I reserved that seat 7 day before than also that seat is allocated to someone else.I and my husband was totally sad and could not understand that what should be done next for this problem. Then I go to inquiry room and explained my problem in front of railway staff(clerk). But they also not give me a answer which satisfy me. They only told me that the ticket is cancelled by you. But that was so not true. I told about the proof but they don`t have any proof of cancellation of ticket.They also told me that this can't be happen and this is the case of this type they ever never faced Also my money is not refund to me. When I talk to TTC they told me that your ticket is stolen by cyber thief before data reach to the server that is why no body have a record I have all the proof of that reservation. Then I drop from the station. I went with my own vechicle which charged high I was in hurry and also don`t have any option except to hire that vechicle. I gave you a notice in form of this complaint and you have to sort out my problem.You have to give my whole travelling charge (including claim money)otherwise, I knock the door of consumer court against IRCTC. Train No:19066 Train Name:BGKT BDTS Exp Date of Booking:12 July 2014 Date of Journey:19 July 2014 PNR No:[protected] Train Id:[protected]

sir, I travelled from Chennai Central to Nagpur on[protected] by Train No. 12669 (Ganga Kauveri Express, Coach No. S3 Seat No. 9, 10, 11) along with my aged mother and sister. I feel very poor maintenance in cleanness and Tube Light fused due to darkness my mother feld down in toilet and get sicked. Such a long travel trains are should be properly maintained or our people will loose the confidence in our Railway services. In my return journey I experienced more inconvenience. (Toilet, Old Compartment, Not Cleaned) (Train No. 22404 New Delhi - Pondicherry Express Coach No. S5 Seat No. 5 & 6) Kindly take my complaint and do the needful.

Dear sir,
I have booked two tickets for Ranchi through irctc from Howrah to Ranchi.But that train got cancelled by railway at the day of departure but no information given by railway about this.When i reached station then i found that train was cancelled.
Here are the details of two tickets:
1. PNR [protected] Transaction id [protected] Train No-22891 DOJ-9/8/2014
2. PNR [protected] Transaction id [protected] Train No-22891 DOJ-9/8/2014.
I talked with IRCTC but they are telling you did not cancelled the ticket and now time is over for cancellation so u can not get refund.
I did not understand when train getting cancelled from Railway then why i cancelled my ticked it should be railways/irctc duty to refund the money from there side. When train got cancelled we have to incurred lots of problem to get our journey done and they are giving only 72 hrs to cancelled our tickets.

Kindly do the needful.

Thanking you

Hello Sir/Madam, This is with regards to my recent journey to nagapatnam (tamilnadu) via Nagore express. We boarded the train from Chennai station and the journey was good and pleasant, however when we reached Nagapatnam station (where we were supposed to get down), my Mom had a terrible fall from the steps while alighting as the steps were muddy and slippery due to rains and her leg was stuck between the gap of the train, with great difficulty and help from other fellow passengers we managed to pull her leg out from the gap, however she injured her feet badly, later when i observed i did notice the steps are very small and not at all safe in fact for senior citizens or anybody to alight and board the train. i know this is something which cant be changed immediately but at least there can something be done for the safety and well being of the passengers. Thanks

par [protected], transaction id [protected], Sir, I had filled the TDR as my train got late more than 4 hours, according to irctc rule if train got late more than three hours full amount will be refunded but it shows CR repudiate and I had filled the TDR before leaving station when i was decided not to travel with reason train got late more than 3 hours . when train actually got late more than 4 hours and i had filled the TDR after 3 hours of train late at the station then why they shows CR repudiate status ... ???, they should to refund my amount please sir help me ... :'(

Hi, I am unable to book ticket from my office PC. I am getting error message "You are permitted only 2 ARP Tickets between 08:00 AM to 10:00 AM per IP Address". Though I have not even booked single ticket. Is it something to block the common people to book the ticket? What's the use of this website i[censored]nable to book ticket. It's just benefiting the agent. This was not something committed by rail minister.