Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, As per your facility railway ticket will booking open before 60 days for our convenience. But right now i have check for 20.10.2014 in 12129(Azad hind Exp)only 26nos 3AC and 126nos Sleeper coach available. How it happens if booking will open tomorrow morning at 8.00 AM how these seat was booked. Nilaksha Nahatkar PUNE [protected]

Dear Sir, I am Rituraj Singh citizen of India residing in Jaipur, Rajasthan. sir I booked my Tatkal tickets in Delhi- BDTS Garibrath- 12215 from jaipur to Ahmedabad on dated 14/08/14 with PNR No.- [protected] and its reaching time at Ahmedabad was 01:20 am next day and I also booked the tatkal ticket in saurashtra janta exp- from Ahmedabad to Jamnagar on dated 15/08/14 with PNR No- [protected] an its starting time was 2:30 am. so they stopped the Delhi- BDTS Garibrath outside Ahmedabad for 1 and half hour and dropped us Ahmedabad at 02:40 am. we missed our connected train and suffered a lot due to worst arrangement by Ahmedabad railway department. I went to Station Manager of Ahmedabad railway station but she told me that I am helpless and also told me to purchase a new ticket if I have to go to jamnagar. she didn't responded well and I want justice for this. kindly revert me ASAP. My contact Number is [protected]. and you can mail me on [protected]@outlook.com

I was booked a tatkal ticket for my mother. But it is W/L then i am waiting for chart preparation. Finally it is W/L after chart preparation. So this ticket was cancelled automatically but the full amount is not refunded to me. Nearly i loss 52 rupees. I don't know why the amount is reduced for the tatkal W/L ticket. This is not our fault you are only not provide me the seat. Transaction details are attached as image with this. Please resolve my query.

Ticket Amount: 400.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No VINAY KUMAR THAM 23 Male CNF S1 64 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 08-Aug-2014 17:28:06 HRS TDR Status: EDR Updated Cancellation ID: [protected] TDR Zone: SOUTH CENTRAL RAILWAY (SC) Refund Details Refund Status: SENT_TO_BANK Refund...

I planned my holiday and booked tickets of railway to udaipur from ahmedabad before 1 and half month. And before one day irctc gave me message saying tickets are confirmed. And when i reached there was cancelled train! The train was cancelled for 1 whole months! That's why it caused me lot of inconviniance so irctc should pay my money back and expenditure of another transport till udaipur. Here is snapshot of the train details!

I have try to calling when call is connected then no any executive are receive a call why?
this is payable no, I loss rupees-50 for calling but no is pick up a call?
my train has passed approx. RS 600 loss due not receive a call .
who is responsible for it ? how Irctc will mange my loss of rupees and timing?
please must be reply on [protected]@gmail.com

Hi Sir, I have not seen any proper parking slot for four wheeler parking in Chennai central railway station. Lot of people are travelling from Chennai central but no proper minimum facility. I would like to bring your attention regarding below points: 1. No proper parking slot for 4 wheelers 2. No proper control 2 wheeler parking charges 3. Even toilets in Chennai central inside- they are charging more amount instead of price list. 4. No prepaid taxi services from Chennai Central Please take a necessary steps as early as possible. Lot of people are facing a problem. Thanks, Murali

Dear Sir I have cancelled tickets for following, till date I am not getting refund amount PNR No. [protected], Transaction ID [protected], Train No. 12840, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 18048, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 18048, DOJ 11.10.2014, Cancellation ID [protected] PNR No. [protected], Transaction ID [protected], Train No. 13113, DOJ 20.08.2014, Cancellation ID [protected] Please do the needful Sumit Debnath my email: [protected]@gmail.com IRCTC User name: sumsim83 Contact No. [protected]

Reference to IRCTC Complaint no-020, date 14.08.14, from Jaipur to Delhi, Phone [protected], There were lot of cockrach at the seat . Their were children with us and they were very scary and uncomformatble the complete travel time . Our complete journey was ruined . .We could not sit on the complete travel time. We complained to the cleaning staff at 6.30pm, Their incharge at around 8 pm again and the TT for informing the maintenance at around 8.30 pm. But the TT forgot . . Cleaning staff told that railways has made cockroach their pet . TT told that pest control is pending .
Finally i went to TT Cabin after big wait and registered a complaint with the log book.
PNR - [protected], PNR-[protected]. COACH - C8 / SEAT - 40, 41, 42, 43, 44, 45, 35, 36 .

Please refund the money as we could not utilise the seat that we paid for . Also, the food was pathetic . very bad in taste . All the food was also wasted and my kids had a very bad time

I have logged a complaint about tdr and the details are shown below
Tdr transactions details
Transaction id: [protected]train no./ name: 16630/malabar expresspnr number: [protected] date of journey: 12-aug-2014 date of boarding: 12-aug-2014 date of booking: 10-jul-2014 from: mangalore cntl (Maq)to: piravam road (Pvrd)boarding at: mangalore cntl (Maq)resv upto: piravam road (Pvrd)quota: general (Gn)class: sleeper class (Sl)ticket amount: 140.0ticket type: e-ticket

Passengers details

Nameagegenderstatuscoach idberth no/ wl no jayanthi 63 female cnf s1 12

Tdr details

Reason for tdr: passenger not travelled.Tdr filing date: 13-aug-2014 09:39:23 hrs tdr status: edr repudiate cancellation id: [protected]tdr zone: southern railway (Sr)

But i have not received the refund

Kindly do the needful

dear sir/mam, i have an account of irctc.last time i have booked a ticket for mgs.now today i unable to access my account i unable to open my account.i think someone has hack and change the password of my account.can you suggest me that what should i have to do so that i can access my account if possible kindly revert me back asap mksingh81.[protected]@yahoo.com

What the [censored] u are doing men...?i just booked my ticket 2 times on the same day n both the times the amount was deducted from my account and failed to book my ticket and there were a very few seat remaining in that train...now u only tell me what should i do...? coz of your very bad service i am unable to travel and also u are not returning my failed transaction amount on time..?

I booked a train ticket on 13th august 2014 from secunderabad to nellore. Transaction Id is [protected] and PNR No. is [protected] the amount is Rs. 375/-. It was not confirmed so I cancelled on 14th august at 3.00 pm. I got message that the amount will be refund in my account but till now it was not refunded....

Dear Sir While booking etickets through Amarkantak Express ( train no 18253) for journey from Bilaspur to Bhopal, only "General quota" and "Ladies quota" options are available for selection. "Senior citizen quota" option is not available for selection. As a result when I tried to book ticket from Bilaspur to Bhopal in Amarkantak express ( train no 12853) I could get waitlisted tickets only though in website www.indianrail.gov.in it clearly showed that there were tickets available in "LOWER BERTH QUOTA" ( which includes Senior Citizens also). Moreover when I tried to contact tool free no[protected] at least three times ), the phone rang but no one responded. Attempts to contact customer care nos of Delhi, Bangalore, Kolkatta, Chennai, Ahmedabad and Chandigarh met with the same fate. Mumbai Customer care no seems to be invalid. Trains fares have to been increased but who cares for service .

I had booked eticket from Lokmanya Tilak T ( LTT ) to Allahabad Jn ( ALD ) Dt of Journey 10/05/2014 Train No. 18610 . Ticket Charge Rs. 7542.47 PNR.NO [protected] Transaction ID : [protected] . As the ticket was waitlist when booked, On the last day one ticket was confirmed after Chart Preparation. As the ticket of other 3 person remain waitlisted after chart preparation, so I had cancelled all the ticket after chart was prepared. On the same date i had filed TDR as per IRCTC Rules. The TDR Reference No. is as follows : ekt[protected] Dt 10.05.2014. As it has passed above 90 days still I had not receive the refund amount from IRCTC. Kindly look into the matter . Your extreme step into receiving my money back will be highly appreciated.
Sender Name : DIWAKAR MISHRA
MOBILE : [protected]
email : [protected]@supremesteels.com

Dear Sir, Madam My name is Rajeev Pranami from Satna (M.P.) i booked ticket for my father Mr. Devendra Pranami yesterday from satna to Jabalpur in Intercity Exp. Below is all the details. But This Seat is alloted to another Person from Rewa (M.P.) how it is possiable when my ticket is already booked. Please take action in this matter urgently. Transaction ID : [protected] PNR No. :[protected] Train No. & Name : 11452 / INTERCITY EXP Date of Booking : 15-Aug-2014Class : SECOND SITTINGQuota : GENERAL Date of Journey : 16-Aug-2014 From : STA To : JBP Boarding At : STA Date Of Boarding : 16-Aug-2014 Reservation Upto :JBP Passenger Details Sl. No.NameAgeGenderStatusCoachSeat / Berth / WL No1 DEVENDRA PRANAMI 56 Male CNF D3 85 Fare DetailsDistance :189 KMTicket Fare :Rs. 85 Service Charge :Rs. 11.24 Total Fare :Rs. 96.24 * Thanks Regards - Rajeev Pranami Mob - [protected], [protected]

Dear Sir, Please note that I have booked a ticket from IRCTC. The amount was debited from my credit card but I have not received any PNR number and I have drop 3 mails but I have got no response. Further I was trying to reach out to the customer care from last 6 hrs but every time I have to hear that all our customer care executive are busy. I have drop a mail in the morning but get your response in the evening that the ticket was not booked, when the price shoot up to almost double. I request you not to refund my money and provide me any alternative flight on the same day at the same cost.Ref ( ticket no 66120, 66043) IRCTC is know for its brand and commitment. Hope you will consider my plea and will do the needful. Regards, Nitesh khetan [protected]

The below are the details of My TDR Transactions Details, I had not travel on this date in this train . My tDR has got rejected. Inspite i had travel to Rajkot, next day thru flight, flight ticker also attached below. TDR filed Train ticket. Transaction ID: [protected]Train No./ Name: 12901/GUJARAT MAILPNR Number: [protected] Date of Journey: 04-Aug-2014 Date Of Boarding: 04-Aug-2014 Date of Booking: 28-Jul-2014 From: BORIVALI (BVI)To: AHMEDABAD JN (ADI)Boarding At: BORIVALI (BVI)Resv Upto: AHMEDABAD JN (ADI)Quota: GENERAL (GN)Class: SECOND AC (2A)Ticket Amount: 1085.0Ticket Type: E-Ticket Passengers Details NameAgeGenderStatusCoach IDBerth No/ WL No SANJAY NAGESHWAR 31 Male RAC 1 TDR Details Reason For TDR: Passenger Not Travelled.TDR Filing Date: 05-Aug-2014 13:38:27 HRS TDR Status: EDR RepudiateCancellation ID: [protected]TDR Zone: WESTERN RAILWAY (WR) FLIGHT TICKET USED FOR TRAVEL Traveler(s) Information: NAGESHWAR/SANJAY MR Date Dep Time From To Flight No. Terminal Airline 05AUG14 0510 BOM RAJKOT, IN S24397 TERMINAL 1B - DOMESTIC JET LITE E-Ticket Number(s) Booking Reference: ETKT[protected] ABACUS: YRTKTD/1B, AIRLINE: S2/OQMAPC, Ticket Issue Date 04AUG14 IATA Number 14349274 Issuing Airline JET LITE Customer Number Issuing Agent: ANUSHREE HOLIDAYS PVT/2IC8APP Tour Code:

Hi, i am using irctc from last 10 years, due to some reason my old account has been removed (not deactivated) in irctc Migration. on 13 Aug 2014 i have created account on Irctc and 14 Aug morning i book the ticket and same Evening i cancelled the ticket using Irctc. On 15 Aug Morning while trying to log in to Irctc i am getting "invalid credential", the ni am trying to reset the password it is giving "Your password could not be reset". I have to go my home town to some urgency. Then i called to Customer care[protected], they said send a email to [protected]@irctc.co.in then they will resolve my issue.i Send email and with necessary info to [protected]@irctc.co.in and again i called to customer care then they informed fantastic thing " irctc will take 24 hours to process the any request", i may receive on 16 Aug which is not useful. Due to Irctc website password issue ( same password worked 11 hours before) i am not bale to book the ticket. Ticket are not available to book now.no use getting password now (10:45 AM) on 15 Aug. Irctc excuses not work here, instead of says excuses, better to improve the quality of service.

D/Sir When I book my ticket from irctc.co.in with my user ID-mamibam every time transaction failed and ticked not booked but amount deducted from bank.I request you kindly do not charge for failed transaction and avoid frequently failed transaction so that i process for next time but due to amount deduction it is very difficult to process further. My suggestion is to IRCTC pl. stop this nonsense type failure or not charge for fail transaction from bank. Subash Chandra Goud Mob-[protected] email id- [protected]@gmail.com