Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Use of Captcha is acceptable at the Log in stage. Following to be noted

1. Only one at Log in time is ok...it should be of 2 or 3 characters only (7 being used now)
2. It must be user friendly.
3. It should NOT be there again when filling credit card details
4. On pressing button "book another ticker" or "book return journey" again Captha is activated. Not required.


Pl note and change the method

Dear Team, I had booked successfully theTatkal ticket on 31st August for 1st sep 2014 travel from Virdhunagar station to Hosur station in the bangalore express 17236(Nagercoil to Bangalore). Worst 139 Support response and wrong information: I called 139 for asking the train timing changes of bangalore express train(17236) . But they confirmed me that no train time changes in the bangalore expresss. Then I asked my friend to check at the virudhunagar station and they told that the bangalore express time got changed from 1st sep 2014. Cockroaches found at the train (17236) : When I boarded at the virudhunagar station, I saw the plenty of cockroaches around the passengers seat and toilents. I had taken the photo and attached here.No water in th toilets too :( we feel very bad about the railways support and cleaning activities. Please find the attachment of my tickets and cockroachs at the train. Please take the necessary action for this worst support and clean seats and toilets with out any insects. Please keep the water at the trains. Thanks & Regards, Karthick [protected]

Dear Sir, I had booked ticket by third ac by Tirunelveli dadar chalukhya express leaving karur at 8.10 p.m on 04 th september for myself and my family.i had requested for boarding at salem as i had to attend to my ailing relative at salem.however as my relative was shifted to chennai in the last moment i had to change my programme and board at karur instead. The ticket checker who came to check ticket was explained by me politely about the position and requested by me to allow me to travel by same berth .He refused to listen to my pleadings and insisted on my getting down at erode and changing over to general compartment as mine was unauthorised travel.In the alternative he was insisting on a penalty for ticketless travel from karur to salem. I pleaded with him that i had already fare from karur and bert is also unoccupied, so i may be allowed to travel as i am a blood pressure patient and my fly including my wife was with me at that nightly hour, He refsed to listen to me and made me get down at erode and wait for more than half an hour at the platform with luggage, After lot of request he allowed me to travel by. the same compartment` The TC concerned was on AC compartment duty in the train up to salem and was a tall fellow with medium built..I was put to lot of mental and physical agony by concerned staff despite having paid full fare.I am a senior citizen and harrassment meted out to me calls for severe reprimand. I call for compensation of atleast Rs10000 for all my agony and wait for your satisfactory response.Please note i may be forced to move to consumer court in case i dont get a satisfactory resolution to my complaint Thanking you, With Regards Sampathkumar Sridaran

Dear Sir, I was travelling from chennai to Trichy by Pallavan express. In the Villupuram station, I observed that all biscuits and other food products were priced 50% higher than MRP. For eg, Sunfeast cream biscuits with MRP Rs.10/- were sold at Rs.15/-. Don't know if it is across all stations or just this one. regards Arun

ansaction ID: [protected] Train No./ Name: 15635/GUWAHATI EXPRES PNR Number: [protected] Date of Journey: 09-Aug-2014 Date Of Boarding: 09-Aug-2014 Date of Booking: 09-Jul-2014 From: KOTA JN (KOTA) To: GUWAHATI (GHY) Boarding At: KOTA JN (KOTA) Resv Upto: GUWAHATI (GHY) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 5835.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No SHYAMSUNDERGUPTA 46 Male RLWL 9 SHASHI GUPTA 45 Female RLWL 10 SARTHAK GUPTA 19 Male RLWL 11 TDR Details Reason For TDR: Passenger Not Travelled. TDR Filing Date: 09-Aug-2014 00:48:49 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: NORTH FRONTIER RAILWAY (NF) Registration No: BNF140814W02220

hi sir, i m sami ul hassan i had booked an e-ticket from chennai central to hyderabad @ tatkal so when i my payment was done with sbi the message came from irctc suddenly the message came that "the payment is regected from sbi and ur transaction id is [protected]IGZ1503098 .try to do again".then i had done again payment and the ticket is sucessfully booked.but the payment is deducted 2 times 551.kindly check my issue as soon as possible

My name is Aji Aipe from Kuwait booked a ticket on IRCTC AIR ticket on 1/9/2014 and not got any refund amount even after five working days. please help me to get the details Ticket Details ([protected]) Thiruvananthapura to Delhi Passenger Details Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mrs RINCY ZACHARIA Adult [protected] N/A Can/Mod thank you

i am aji aipe
i booked a ticket form arctc and called the ticket on the day it self (1/92014) i did not got the refund amount please register this complaint and do the needful thank you

Ticket Details ([protected])
Thiruvananthapura to Delhi
Flight
IndiGo 6E-316

Passenger Details
Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status
1 Mrs RINCY ZACHARIA Adult [protected] N/A Can/Mod


reference no +[protected] or [protected]

Dear sir/madam, I had booked a ticket from Ranchi to Pandaveswar on 29/08/14 for train no 13403 for travelling on 30/08/14 under tatkal scheme. At that time I had received message of ticket booking with pnr [protected]. Now I need the printout of that ticket for official purpose but I am not able to find out that ticket in my booking history. Kindly look into this matter as early as possible.

Dear Sir, I booked reservation is online .My pnr no is [protected] and my booking date is 17-Aug-2014 and travel date is[protected]. But that days my train is cancelled from your site. Due to kokan raily heavy rain or some reason. But my payment is not refund. I called irctc customer care he said when your train is cancelled you are cancelled the ticket in 72 hours. If you are not cancelled the ticket 72 hours payment is not refund. But sir, when our waiting list ticket is not confirmed irctc automatically cancel the ticket and refund the payment . But in this case I booked the ticket and it is confirmed and I available on that journey date at station. And train is cancelled from your side. That is not my problem . So please sir look into this issue and please help me refund the payment.

Respected sir, I am L.madhusudhan reddy tried to book railway tickets thrice with my credit card after entering the OTP seats are available is appearing on the screen and money was taken from my credit card in the website its appearing as payment settled how to get refund i spent Rs.5947.41 for Rs.1947 worth seats but still i didnt get my tickets

i have about to travel in train no; 06347 from chennai central to tiruvanandhapuram. my boarding place is arakonam but when the train reached the station i cant get into the coach because no coach name mentioned in the corresponding coaches particularly in s12 and s13. so i missed the train. even in the station no one is there in the station to inform it, my pnr number is [protected]

At the time of train pass gate is not working properly. Rarely is falls on the two wheeler and four wheeler also .IF people complaint to the station master for this mater he miss brave the people. A lot of problem facing general people. And also complain sheet is not maintained.It is mostly show in East cost railway zone under Balasere District.Kindly solve this type of problem general people will be help full.

I booked kokan railway ticket with PNR ([protected]) train (02003) for date 29th August, 2014. I paid 2910 rupees for journey from Thane to Kudal ( where actual ticket fare was 990 but it was taken as 2910). It was mentioned that Full AC and food services will be provided in this ticket fare. But from Khed station to Kudal station journey was inconvenient, AC, Fan, Light was not available in the train from Khed station. I would like to have atleast 50 % return for this inconvenience or whatever refund is decided as per railway norms. Kindly guide me on this front

Hello Sir/Madam, I had booked a ticket on 28-Aug-2014 from Pune to Nanded for 02-Sept-2014. Tommorow when I reached at the station before departure time(22:20) train has already gone. Then I found the timing has been changed.Now new timing is 19:55. Because of this change I have missed my train. So I request to you please refund my money and please update the site immediately, whenever this things has happened. I have attached two screenshots of booked ticket as a proof herewith. Thanks, Pranjali Pawar [protected]

My Train Was Kerala Sampar Kranti Journey On 22/08/2014 PNR NO.[protected] Train no.12218 Class . SL
Reservation Was From CHANDIGARH To KOLLAM Jn . But i was not allowed my seat because of a currepted ticket checker he alloted my seat to other W/L person on having money from him

I have booked ticket from Bangalore to Kasaragod online on 30th Agust 2014. Got ticket. Soon I tried to get a ticket from Kasaragod to Bangalore. I got sms from my Bank about deduction of amount Rs. 967/- but IRCTC showed that due to error no ticket issued. Again my friend tried from her user ID and again amount deducted from my ATM card that time also no ticket I could get. For discussing the matter I contacted phone no. got from the internet for submitting the grievance. No support I could get. So Please take necessary steps in this regard. Thanking You Yours in service Gurumurthi M Abhirama, Shanthipalla, Kumble Post 671321 Kasaragod District Kerala

I had booked a ticket from Ujjain to Jaipur for travel date 17/8/2014 (PNR number [protected]) and case no. [protected] and train no. 12465 but due to w/l i canceled the ticket, but till now i didn't got my refunded amount. please help me regarding this issue.

I was trying to book a tatkal ticket on 31st August for 1st September from Tirupati to hyderabad. The timing showed Sabari express which would arrive tirupati at 00.35 am which showed up in the list of trains. I thought it was the ticket for 1st September since anytime after 12 midnight would be considered as date change. I went ahead and booked the ticket and when I received the date of journey as 2nd September. It was very confusing and how can 2nd september tatkal tickets were sold on 31st august. I had to lose the money and rebook another ticket. This is very dissappointing and made me unhappy with the services. Regards, Sri Lakshmi

Unfurtanutally I have cancelled the ticket detail i.e. Transaction ID-[protected], PNR No-[protected], Train No & Name-14554/HIMACHAL EXPRESS, Date of Booking-29th Aug 2014, Date of Journey-30th Aug 2014 from NDLM to DLI but did not get any refund to my account after cancellation if there was 0 refund the ticket should not have cencelled and it should have warned for zero refund before cancellation. So I sincerely request the irctc authority to do some changes in the design of the software to protect the innocent and poor people to loose any money by mistake. Its a govt org and should heplful to the people of the country should not cheat the innocent people anyway. Regards Prabhu Prasad Pradhan