Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,

I booked the ticket from Vijayawada (BZA) to Tiruvannamalai (TNM) on 8th July 2014. Today is 25th August 2014. The amount has not yet credited into my account. Please look into the matter

TDR Transactions
Cancellation ID [protected]
PNR Number [protected]
Date of Journey 11-Jul-2014
TDR Filing Date 10-Jul-2014 16:52:22 HRS

Thanks and Regards
SREENIVAS

I am not getting refund amount till now. Can you please let me, how much time will they take to refund? I am expecting a positive action on this & Awaiting for your final revert. *PNR No: [protected] *Train No. & Name : 17406/Krishna EXP Date & Time of Booking : 17-jul-2014 Transaction ID: [protected] From: Secunderabad JN (SC) Resv. Upto: Tirupati (TPTY) Date Of Journey : 01-Aug-2014 pls refund me as earliest. kindly help me.

Dear Sir,
I am Angada Naik. From my bank a/c 3 times cash deducted by irctc without any reason.The details are as under.
1. 11/08/2014 Rs.838.72, Ref no:[protected]
2. 13/08/2014 Rs.327.49 Ref no:[protected]
3. 21/08/2014 Rs.848.72 Ref no:[protected]
Kindly take the above into your consideration and do the needful.

With Regards,
Angada Naik
[protected]

I Sandeep Kumar Sahoo would like to state that, I was travelled from NDLS to BBS vide Train no - 12282 PNR - [protected], S1, 31 on 14th Aug 2014 along with the other passengers. - Initially Pantry person has provided the unhealthy foods to the passengers. (Dead insects inside the food, expiry Sause along with the snacks. - While we asked the pantry boy for the same, he ignored and did not turned around . - Then while at 1.15 P.M near by cuttack railway station we asked for the water bottle as the train was late running by more than 2 hours but the pantry person did not provided the same. - Therefore we (me and co-passengers) went to the Pantry car to lodge the complain, however when reached the Pantry they didnot open the door first. On insisting they open the door when we entered, they all surrounded under the instance of Pantry manger (Mr. Shakti Prasad Nanda ) who misbehaved us in slang language with loud voice and refused to give log book with the statement to whatever you like, I will not give. When we asked why not to give as water bottle is due as the train is running late by more than 2 hrs, he has beaten on one co-passenger ( Mr Rohit) and told him to get out from the Pantry. This incident has happened in front of the TT Mr. Mohanty and Mr.Das who was in charged of the same train. We have lodged the complain at I.I.C, R.P.F, BBSR for the same. Request you to please take up this matter with the concern agency and remove him from the Catering service from Indian Railway. This will really very big issue as they are not giving the ultimate service to the rail passenger. Thanks & regards Sandeep Kumar Sahoo Mob : +91 [protected]

Hello Sir/Madam, My user id is "aennambi" I've booked a ticket for the date of journey on[protected] and another ticket on[protected] as detailed below. [protected]-5232343 TPJ-MS ROCKFORT EXPRESS [protected]-5368932 TPJ-MS ROCKFORT EXPRESS Both the tickets were cancelled without our knowledge and we came to know from the SMS only. We are aware that we haven't disclosed our password or user-id to anyone. This leads to a great mental agony. We wish to know the source of cancellation i.e., IP address from where the action took place and if any. Please do the needful.

Waiting since 12:45 hrs. on 24th AUGUST 2014, at Surat Railway station to catch Train No. 19064 JSM BDTS EXP. There is no proper information or Board display of Train No., Train arrival/departure timing of the said train at the surat station and also there is even no announcement of the train arrival. Also enquiry counter persons, not responded properly and not given correct information about the train arrival. But on enquiring with some friends in Mumbai to check the train running status in Internet, I got the information that the train has already departed from Surat and now it is running in between Umbergaon-BORIVILI and reaching shortly BORIIVILI. Because of the negligence of Rail Administration at Surat Railway Station, I missed my train. As it is very urgent for me to reach Mumbai before 19:00 hrs today, I have been put in trouble by Rail Administration department of surat railway station. What shall I do now? Request you to kindly take proper action so that in future no person should be troubled/miss the train at Surat.

Dear Support Team, We hv filed TDR for our journey on 31st July by Sewagram Exp from Thane to Nagpur. The train was cancelled bcz of heavy rains. The details are as follows: PNR No [protected] Train no: 12139 Train name: Sewagram exp Coach B3 1, 2, 4, 7 Date :31/7/2014 TDR Transactions Details Transaction ID: [protected] Train No./ Name: 12139/SEWAGRAM EXP PNR Number: [protected] Date of Journey: 31-Jul-2014 Date Of Boarding: 31-Jul-2014 Date of Booking: 16-Jul-2014 From: THANE (TNA) To: NAGPUR (NGP) Boarding At: THANE (TNA) Resv Upto: NAGPUR (NGP) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 3595.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No RAJENDRA GUPTA 66 Male CNF B3 1 REKHA GUPTA 58 Female CNF B3 4 ROHIT GUPTA 38 Male CNF B3 2 SANGEETA GUPTA 35 Female CNF B3 7 TDR Details Reason For TDR: Train Cancelled TDR Filing Date: 04-Aug-2014 21:59:58 HRS TDR Status: CR Repudiate Cancellation ID: [protected]

Hello Sir, I have booked the ticket of status PQWL/135 . Will it conform ??? If it will not conform then why you are allowing to book the ticket above 50/100 WL . I can see most of the ticket allowed for above 250 WL . Will all 250 wl ticket will conform ??? If we cancel you will charge 30 rupee per person not for ticket . this is again loss for us . I traveled on 14-Aug-2014, train no 12863, Its SL coche but in train i can see it look like General buggie. I didnt get space to stand or walk . No TT are saying nothing . I think they might be taken bribe . Scord came they also not acting anything . The Sleeper coche is like General buggie . Its a profit to TT not to ITCTC . IRCTC will increase the fares but no facility to travelers .. We will wait until last and it will not conform .. Thanks Patnaik

STILL I HAVE NOT RECEIVED BY REFUND???

Dear Support Team,

As per your web-link status you have processed refund on 15th Aug, 2014 against cancellation ID [protected], but still I have not received the refund for the same.

PFB is the screenshot of the web-link and my bank statement where the amount of Rs. 570/- is not reflecting.

Please look-into the issue and revert ASAP.

Email ID: praveen.[protected]@gmail.com
User ID : illu4u

Date of booking -14/08/2014
Transaction id - [protected]igy1853215 transfer to [protected] integration of new e-t
Irctc id -mohitsin
Name of account- abhishek khare
Holder
Amount transacted-1221.24
Ticket destination- kanpur to guwahati

I didn't travel through the train in which I had booked my birth online. I have still didn't get refund from Irctc/bank. Please give preference to my problem. I am adding all my travelling details. PNR No. - [protected] Transaction Id. - [protected]

Today(20th Aug 2014) morning, I login to irctc website to book ticket from Anand Vihar(ANVT) to Vanarasi(BSB) by Garib Rath. When i login, 480 seats are available but after financial transaction seats regrats(Waiting full), ticket not book. But corresponding balance deduct from my account. I call to my bank customer care, they said transaction is successfully done from bank side, this solved by irctc. No one pick call of irctc customer care number, and giving response of e-mail. What to do, Please any one suggest me in this case. [protected][protected][protected][protected] A. P. Singh [protected] pratap.[protected]@gmail.com

Dear Sir/Madam, I had booked a ticket from NDLS to MFP journey date 2Aug2014, but the train got late from more than 12 hours.I had filed the TDR on the same day at 02-Aug-2014 17:39:48 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more...

Please refund the amount Rs 1473.72 received by IRCTC vide transaction ID no.[protected] on 3/8/2014 from me, through my log in ID bmgupta47.This transaction was failed, however the amount has been deducted from my account and which is not refunded till date. B M Gupta [protected] [protected]@yahoo.com

Hi Sir/Madam, I have submitted a refund claim in the month of January. Department of IRCTC has confirmed the receipt of same and acknowledged that Claim is valid. Even after 6-7 times of follow up there is no refund done to that PNR - [protected]. Below is email from IRCTC. The same email I have been getting with just reminders sent to internal department. Is there an end to this refund issue? Please look into on priority and provide refund. Similar case is with another PNR - [protected] for which refund is pending since May. [protected] Forwarded message[protected] From: <[protected]@irctc.co.in> Date: Thu, Jul 10, 2014 at 11:55 AM Subject: Reminder Email From IRCTC To: chandresh.[protected]@gmail.com Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/CR Railway on 24-Mar-2014 .We have already issued Reminders on 22-May-2014 and 24-Apr-2014 and 24-Mar-2014 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 10-July-2014 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM ____________

Refer to complaints id irctc#98428 dt 22 aug 2014.

Rs 2762.47 already debited from my account and transfered to [protected] sbi irctc collect vide ref no igy4938180.

I have yet to receive details of reservation.

My efforts to call 139, tollfree[protected] and[protected] failed. No response being contact not available.

Ridiculous and use less

Please do confirm to enable me to get reservation accordingly

I have booked ticket for 15.08.2014 but due to ill health we have not travelled and accordingly filed TDR. TDR ID NO [protected](Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial...

Hi I'm Umesh Nimbre booked ticket for Diva Madgaon Passenger train (no.50105) for 22/08/2014 PNR no.[protected] however at the time of boarding a train neither any list or chart was pasted on the said coach nor any authorised officer available at diva platform no.6 to guide commuters . This is a everyday finding for the commuters who are travelling from same train . Hence please have a look on the same and have some arrangements so that people can be guided well .

I am Shashank Agarwal and was was travelling from Banda to LTT in Tulsi Express(Train No- 11070), PNR No- [protected] on 18th August, 2014(attaching the proof for your reference). I found the condition of my Third AC coach worse than ever. Following weremy concerns: - There were mice in the compartment. I am attaching a photo proof for the same. I brought the issue to notice of cleanliness contractor(A2Z) but they came with some spray - No soap was present in both the bathroom and the the washbasin near the door. I am attaching a proof for the same - Inspite of being a 3rd AC coach, it was being appearing to be a general coach with people sleeping on the floor. I brought this to concerned TTE who was travelling from Allahabad to Bhopal but he was least worried about the number o[censored]nauthorized people in the coach I was disgusted at the way the coach was being maintained. There has been a hike of 14% which I was happy to pay but inspite of this, I am completely disappointed. If this is the situation ever after loud promises by our Railway Minister, I fear what is the future. My only request is to take strictest actions against the defaulters in order to set an example that India Railways is truly the NEAT and CLEAN lifeline of nation. In anticipation of a quick response.

I have booked ticket for 15.08.2014 but due to ill health we have not travelled and accordingly filed TDR. TDR ID NO [protected](Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way.) for PNR No [protected] but my claim is rejected by saying message in the bracket( Dear Customer, With reference to refund against PNR Number [protected] with reason Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manger/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit .) Kindly look into the matter for refund