Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am trying to cancel the ticket with PNR no [protected], train no22181 through irctc website, but the booking history does not show my ticket details, therefore am not able to cancel it. Even the customer care number is not working and there is No other way to cancel it.

Sir,
I have booked ticket from NZM to ERS on 05 Jun 14. The transaction is failed but the amount debited from my bank account. In the web site of IRCTC under my login it is showing the amount is refunded in account, but till date amount not credited in my bank account. The ticket details and shown in the web site is as follows:-

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12432
Train Name: TRIVNDRM RJDHNI From Station: (NZM) To Station: (ERS)
Date Of Journey: 06-Jul-2014 Class: 3A Boarding: (NZM)
Resv Upto: (ERS) Date Of Booking: 05-Jun-2014 Total Fare: Rs 11542.47

Refund Details
Cancelled Date: 05-JUN-2014 Refund Amount: Rs 11542.47 Refund Status: None
Receipt Number: Refund Date:
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

Please do the needful.
My email id : [protected]@gmail.com
Mobile number : [protected]

I have booked a ticket from user ID "hanee11" with PNR- "[protected]" 12616 / G T EXPRESS.

Date of Journey : 17-Jun-2014


But in my account section, the PNR number is not shown. I want to CANCEL the ticket as soon as possible.

Can you please resolve the issue to do so.

Dear Sir/Madam, PNR Number : [protected] Transaction ID : [protected] Train No & Name :14035/DAULADHAR EXP Date of Journey : 6 June 2014 Number of Tickets : 3 I would like to inform you that the i booked 3 tickets on 19 may 2014 and i cancelled the same tickets on 5 june 2014 but still the date i not received any refund from irctc and whenver i m trying to call irctc customer care number it was busy, busy and busy, no response at all, please refund my money please sir

Dear Sir,
With reference to the above subject i would like you to complain that i did not get me refund for the following Waiting List Cancellation E-ticket.
1. PNR NO.[protected] transaction ID:[protected] Train NO.12424. Refund Amount:7021.00. Tickets cancelled on 04.06.2014
My IRCTC log in Id:phira03
Please refund total amount as fast as possible.
Thanking you,
Yours faithfully,
Navin Jain

Dear Support, Today[protected] I have done booking e-ticket from Krishnaraj Puram(KRM) to Rajahmundry(RJY) for the date[protected]. I have done this through my Axis Net Banking. After performing the transaction I got "Hot Payment Successful" message but I found "Unable to perform Transaction" on the irctc portal. In order to confirm whether the amount is debited in my account, I have seen in my net banking account and wondered the money...

dear sir, your previous website was good as comparison to new website. Please degrade your website. I was trying to login since 9:00AM clock, i do several attempts near about 100 but unfortunately it never go from login page to another page. And on the previous website we can login after 2-3 attempts. This is very shameful and miss use of govt. power or job. Thanks, kaushal [protected]

While I was booking ticket from Pune to Daund, for Nizamuddin express (Date of travel:- 08/Jul/2014), transaction passed through billdesk and i got message as hot payment successful. It deducted 176.24 + service charge from my account successfully, but i did not receive any SMS, neither it redirected me to booking confirmation page. I am not seeing ticket under "my transactions" section of irctc website. Please find the screenshot of successful transaction When i tried to do transaction again. It showed me warning message as attached screenshot. I mailed to [protected]@irctc.co.in on 11 June 2014 22:07PM, but no reply yet. I have mailed again on 14 June 2014 09:17AM.

we came to know that from july mathura station trai will not stop.this is only ac train that middel clase people can aforte to travel.From mathura so many piligrim people travel in this train.So we request you please alowe the train to stop mathura station.Mathura, vrindavan, goverdhan are hindu religious place.

I am book a train ticket from satttur to chennai for my cousin named KEERTHIGA through irctc e-ticketing portal on 23.04.2014 time 01:14:03 p.m

trainno: 06748 (chennai express)
from: sattur(SRT)

to : chennai (MAS)

Boarding time:19.55

Depature time : 8.00


we waiting for the train in sattur railway station from 19.30 on 25.04.2014 but nobody announcement about the above named train till 20.50 than we enquire the station master VINOD KUMAR . he enquired and asked to us "the said train passed from this station today morning (25.04.2014) . so i need the compensation Rs.2, 50, 000/-from the railway department for the reason of inaccurate information and her incovininience of travel and waste of time


K.RENGASAMY B.Sc., B.L.,

ADVOCATE
120-B.MAINROAD
SATTUR-626203
TAMILNADU
E-MAIL:MADHU.[protected]@GMAIL.COM

I have 1 train ticket reserved.
But Transaction is failed & payment transfer in irctc account. But not
refund me 3 or 4 working days. Transaction Id is--- [protected]. Booking date is 06 jun 2014...

i am contact to irctc customer care service department but no response. He says again & again payment transfer with in 3-4 working days.

I filed TDR for the PNR No. [protected] on 24th Jan 2014 on account of train delay of more than 3 hours. Now after so many month status shows as regreted and without any further update on the same. I would like to know that on what basis my TDR is being rejected while the train was late more than three hours on the same day.. Request to look into this matter and refund my money on priority. Regards, Nikesh [protected]

amount debited from my saving A/C of SBI Rs.532 three times but ticket not booked .Details of transaction are given below :1.ID[protected], Dt :13.06.14, i again treid..2:ID[protected], Dt:13.06.2014, i again tried 3:[protected], Dt:13.06.14..in Train no.19166 from CPR to FD.. THIS ALL THE AMOUNT HAVE NOT BEEN CREDITED TILL NOW.Please refund this amount in my A/C at the earliest.

Ticket not being shown in booked history I had booked a ticket on 11 June 2014 for 1 people from Anand Vihar Terminal to Ranchi (Train No.12818, JHARKHAND EXPRE/12818, ANVT to RNC). Transaction ID: [protected] PNR No: [protected] Train Name and No: JHARKHAND EXPRE/12818 Date Of Journey: 16-Jun-2014 Class: SLEEPER CLASS (SL) Date Of Booking: 11-Jun-2014 18:00:01 HRS Date Of traveling: 16-Jun-2014 From: ANAND VIHAR TRM(ANVT) To: RANCHI(RNC) But I am unable to find the tickets in booked history as I want to check and take further action on them. Please help as soon as possible. Passenger Name-Mondeep Kumar Journey Date-16 June 2104 Anand Vihar Terminal (ANVT) to Ranchi(RNC) [protected]@gmail.com more contect no-[protected] (Brother Passenger)

Respected Sir/Madam,


Kindly suggest me how could I travel trough 2 medium of travel on the same day.

As due to delay of train I have booked my ticket through AIR INDIA.

Please find the attached My Air Ticket scan copy, through which I had travelled on dated - 21/03/2014 & You are claiming that I have travelled.

Kindly provide me the proofs that I have travelled through train.

As you have already taken too much time to for refund.

I am herewith requesting You, try to resolve matter as early as possible.

Kindly also provide me telecommunication no. for quick assistance.


Regards,

Nitin P. Tarone
[protected]


Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CCR280314V73650 and the reason being : 'As per chart, passenger has travelled'In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

MY DETAIL: PNR NO [protected] TRAN ID [protected] TRAIN NO 12628 DOJ 11/06/2014 DOB 20/04/2014 REFUND AMT RS 885/- TOTAL FARE RS 1076.24 DEAR SIR I HAVNT RECEIVED MY REFUND IN MY ACCOUNT OF ABOVE TICKET.KINDLY REFUND MY AMOUNT EARLIST.THX

Sir i had booked a ticket for which amount had been debited from my SBI account but later i cancelled that ticket since seats were not conformed on[protected] since my last status before cancellation was in waiting list. but today is[protected] and till now no amount had been credited in my account. Details: Pnr Number: [protected] Transaction ID: [protected] Train No: 12628 Date Of Journey: 06-Jun-2014 Date Of Booking: 10-May-2014 Cancelled Date: 06-JUN-2014 Total Ticket Fare: Rs 10922.47 Refund Amount: Rs 10760.0 Receipt Number: 325328

Dear Sir, I used ([protected]) Vodafone Sim Since 1 year with same plan, but recently your changed the previous plan without intimation. As per previous plan I used my sim but i received present plan (I think its working previous plan after received bill i was shocked). Please change my plan and process the bill as per previous plan. If your not consider my request i am not able to use your network.. Please consider above the same and do the needful action as soon as possible Dear Sir, My current Plan is NC_DL_MV_Alankit99 and without any intimation Vodafone people has changed my current Plan to ST_CR_MV_E_Talk_99 which is totally illegal as my billing cycle starts from 25th March to 24th April Midnight. Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 25th March My Billing Cycle should be from 25th March to 24th April Midnight. So I requested many times with Vodafone customer care executives to change my plan into my previous plan which is NC_DL_MV_Alankit99 & I also requested them to discount the extra amount which was charged to me. After many repeated calls they changed my account into NC_DL_MV_Alankit99, but they didn’t discount the extra amount which was charged to my account unnecessarily and without my knowledge. What I want is the same plan and the extra amount to be discounted from my account. If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful.

I was booking tatkal ticket this morning and the next generation e-ticketing updated website appeared this morning. Everything worked fine and i came upon form filling page but when i went down to find the payment options there were only limited debit cards and credit cards to pay with. In tatkal hours i avoid using net-backing because it asks lots of passwords and has to be verified via code sent in sms to phone no. registered with the bank. I found only four options in Debit/Credit Card Indiana Bank, ICICI Bank, Punjab Bank and Andhara Bank which had transaction charge 10/-. All the famous and common banks were excluded and there was not even an option of any powered by CITI or MASTERCARD or VISA to put the other bank card options. Please solve this otherwise it would be difficult to do the tickets!!

Dear sir, I cancelled two tickets booked through IRCTC PNR numbers [protected] and [protected] for Lucknow to Chennai and back on 4th June 2014 and message came on my mobile that an amount of Rs.2810/+2810 will be credited to my account soon. Yesterday on 11th June I filed a complaint to care.irctc.co.in around 4.30 in the evening for refund of the cancelled tickets. within 10-15 minutes I received a phone call on my mobile number [protected] from 91 [protected] from the IRCTC and the person on line enquired about my complaint to irctc and asked for the debit card details and the password/PIN which I provided innocently. The man on line stated that he is calling from irctc and that there is some technical snag in the system and that the amount will be sent soon to my account . But to my utter dismay I come to know that Rs 1500/ has been fraudulently debited from my account within minutes. There seems criminal conspiracy by the irctc staff in calling me about my complaint and then asking for the debit card details and then fraudulently withdrawing Rs. 1500/ from my account. Please refund immediately the amounts of my cancelled two tickets and Rs. 1500/ withdrawn fraudulently by your staff calling me from your center. Dr. I D Gupta Mobile [protected] E Mail: [protected]@rediffmail.com