Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a ticket in online tatkal on 8th june 2014. My payment was done but i did not get any ticket. So i want my money to be refunded back Rs 686. And ticket was booked online in goa kranti express. So if ticket is not bookes then hoe money can be deducted. Hope to have an early reply.

The Sub-urban electric train which is departing from chengalpattu to Chennai beach is unpunctual in its timing randomly in every days and saying irresponsible reasons for their mistakes every-time the complaint is received from the customer. Passengers are very much disappointed with the railway service. So kindly inform this to the cocerned authority and take necessary actions.

i booked a ticket from MAS TO NDLS in rajdhani..train time is 6.10 but untill 4.40 the chart is not prepared.. i called customer care they said the chart may prepare before 15 to 30 minutes also...how it can be tolerable..? in case the ticket is not confirmed, Those who are traveling with ladies, kids, and old person after reaching station ..how they will manage?..try to make some solution...

I booked two tickets from Ludhiana to Chandigarh(PNR : [protected], train number :12242 and date of travel :[protected]. Despite advanced online booking (second seating -2S), we got D6 as our coach. Arriving at station we found out that D6 was actually a general coach (they put a sheet of paper on the general coach with writing D6). The 2S compartments in that train are only up to D5. What is the use of booking in advance if we are getting to sit in general compartment. The public there refused to get up saying that it was a general compartment. There was no TC to resolve the issue. Moreover, I got seat number 102 in the booking message by IRCTC, BUT THERE IS NO SEAT NUMBER 102 IN THE TRAIN'S GENERAL COMPARTMENT. As a result we had to travel standing all the way to Chandigarh. I want full refund for my tickets (Rs 172)and compensation for all this hassle.

Had my tickets booked through irctc website and when in tried to cancel them they were not showing up in my booked history, however i did have the ticket, irctc message and the bank statement for fare debit. I tried to call them but no one picked up the phone. I also wrote them an email but no response.

Sir, I booked a e-ticket online for 3 members and given option to book only if my seats are available in same coach, whereas tickets have been booked in different coaches. The Details are as follows:- PNR No.-[protected], Train No.-12312, D.O.J-30/06/2014, from Kalka - Tundla, berth no.-S11-22, 24 & S9-03. Please do the needful to rearrange my berths in same coach.

This is very teriffic condition for online ticket booking by website. Now a days Irctc site is not opening at the time of tatkal ticket booking though i have a internet speed is very good. Last i think 7 times i wnt to book the tatkal ticket but site is totally down at the time of tatkal booking. I think online tatkal booking is not helpful to any normal users. kindly take a proper action .

Dear sir, i have booked three ticket from yadgir to dadar on date of booking 02/06/2014 transaction id [protected] and PNR Number is [protected] and date of journey is 03/06/2014. the total cost of three ticket was 1146.24+11.25 commision. and status was waiting list under tatkal quta on booking. after chart preparation its remains same means waiting list 12, 13, 14. and they refunded me the amount 1045, they deduct rs 112.59 E-ticket under waiting list is not acceptable in the train then why they charged me that amount i.e 112.59. the ticket was waiting list plz check and do the needful thankyou sir my mail id is Faa.[protected]@gmail.com

Sir,

on 18.05.2014, i have tried for Tatkal Train ticket through online booking, in IRCTC ticket not booked due to failed transaction, but payment deducted from my bank account.
Till date (06.06.2014) i have not received my payment as credit in my bank.
I have logged compliant through [protected]@irctc.co.in email, but till date solutions happened.
They have provided the selltement reference details but while checking with bank, they have clearly informed that amount not received in account by IRCTC. I have also submitted statement of account to IRCTC also.
i requesting you to please take necessary action on this and please help customers like me.

AMJAD ALI DHILSHER
Mobile no:[protected].

details are given below.


Failed Transactions Details Transaction ID: [protected] Train No./ Name: 16094/LJN MAS EXP Date of Booking: 18-May-2014
Date of Journey: 19-May-2014 Date Of Boarding: 19-May-2014 Date of Arrival: 21-May-2014
From: LUCKNOW NE (LJN) To: CHENNAI CENTRAL (MAS) Boarding At: LUCKNOW NE (LJN)
Resv Upto: CHENNAI CENTRAL (MAS) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Late Bank Name: Union Bank of India Reservation Status: Not Booked
Transaction Amount: 1641.24 No. of Adults: 2 No. of Children: 0
Ticket Type: E-Ticket

Refund Details Refund Status:REFUNDED Refund Date:20-May-2014 Refund Amount: 1641.24

BANK ACCOUNT NO: [protected]


Reservation Id : [protected]
Bank Name : Union Bank of India


Settlement Id : 5938836

Refund Status : REFUNDED

Refund Amount : 1641

Actual Refund Date :[protected]

Dear Admin I am not able to login, after giving my username just4f and password I get this msg. HTTP Error 405 - The HTTP verb used to access this page is not allowed. Internet Information Services (IIS) Please help. User Name: just4f

I had booked an eticket for Dhanbad to Ranchi for 7/06/14. My Transaction ID: [protected] PNR : [protected] Trying to cancel my Ticket since 5/06/14 but it is not showing on my booked ticket history.(I have a printout of the ticket) My Transaction page keeps on showing "No History found". All the other previous and later tickets can be seen on the booked history list except for this particular ticket Urgent response required as I am trying to get my ticket cancelled and the money refunded.

THE WORST IRCTC Site its damn slow and there is no guarantee for Ticket booking in tatkal service.

Irresponsible the customer care numbers displayed never rings they dont respond for the registration problems they transfer the call and keep it on hold for several minutes and the problem is never solved

Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Sudhir Rana (IRCTC Username - skrana111) so you...

My complaint ref no in Indian Railways :W/SR/MAS/[protected] Please look into this complaint and take immediate steps to take suitable action against Rajdhani 12433 catering staff and Manager of A2 coach of my PNR[protected], not providing breakfast for all o[censored]s 4 people and selling our b/f parcels to other passengers on next cabin who took the train at previous station, in spite of complaint to TTR and Pantry Manager. This caused more mental tension and agony and moreover my children suffered missing of their breakfast till 10.00 AM at Agra Contt and we were forced to get down due to 2 hours delay by train at Agra as well as non providing breakfast to us. Your Management is ultimately responsible for the same and would appreciate if you could confirm the actions against your service catering personnel of A2 coach on that day and confirm your actions asap. Rgds ilangovane [protected]

HTTP Error 405 - The HTTP verb used to access this page is not allowed. Internet Information Services (IIS) Username:-kalpanapin On accessing the account, it is asking permission to contact web administrator for accessing the ticket panel. I need to urgently cancel my tickets as I have an important meeting with the clients. I would be in heavy loss if I miss the trip. Hence I request you to take necessary action immediately. Thanking you, kalpana username:- kalpanapin

We have booked train for 6 the June 2014 and chart is not prepared until 2 hrs for travel. How r they expecting people to travel from different part of city to station in 2 hrs with kids and families. Our tickets r in waiting list and no other go to wait till chart is prepared. pal's answer us on [protected]. Zero customer care.

Transaction ID : [protected] I have booked a ticket from YPR to KCVL (Date of Journey[protected] on 27-05-14. When i logged in the irctc website on 05-06-14 for the cancellation of the ticket, i found that my booked history is empty. How can I cancel my ticket now.

HTTP Error 405 - The HTTP verb used to access this page is not allowed. Internet Information Services (IIS) Username:-dgupta723 On accessing the account, it is asking permission to contact web administrator for accessing the ticket panel. I need to urgently cancel my tickets as I have an important meeting with the clients. I would be in heavy loss if I miss the trip. Hence I request you to take necessary action immediately. Thanking you, Dilip Gupta username:- dgupta723

Hi, It was May 4th, 2014 when i booked reservation from Kulti to Howrah for Howrah-Jabalpur Shaktipunj Express at 12:05 Midnight. Actually, I had another train Falaknuma express from howrah to Secunderabad at 7:30 AM.But When I reached Kulti station at 11:30PM on 3rd May, I found train is 4-5 hours late. I filed TDR and caught another train and went to Howrah. But My money was not refunded after filing TDR also. I am attaching the screenshot for PNR no and Transaction Id. Details are as below:- Details are as follows: PNR Number [protected] Booked On 4-5-2014 Transaction ID [protected] Ticket Type eticket Class Gen Sleeper Bank Axis Credit Card Total Rs 1151.00 Reason For TDR : Train Late More Than Three Hours. TDR Status :Unable to retrieve due to communication failure.

I am user of irctc and booked three tickets on 27.05.14 for three different dates but tickets are not shown on my transaction list, only two tickets are shown on my mobile. details of tickets are : Date 27.06.14 in awadh assam exp. for three persons from Chapra to Lucknow, Date 11.07.14 in vaisahli exp for one person from Chapra to Lucknow Date 13.07.14 in baraunai Gwalior from Lucknow to Chapra.