I tried to book a tatkal ticket on Mar 23 for a travel on Mar 24.
When I was booking the ticket, the system showed an error page few times. Since, it is tatkal ticket, I rushed again and again till finally I booked a confirmed ticket.
Meanwhile, among the multiple errors that were shown, once the ticket got booked. However, I received no SMS as well.
My Transaction IDs are PNR [protected] and PNR [protected]
I wrote to IRCTC to cancel one and issue a refund because it is a system error. I know the fact that Tatkal tickets cannot be refunded. Only because it is a system error, I was asking for refund. In all of their replies, they are talking about, Tatkal refund rules or how I check mails or transaction history something like that, without looking at what happened in the system and not realizing that we do not have hours for tatkal booking.
They can easily cancel my ticket so that someone else travels. I cannot sleep in both the berths.
It seems their reply shows that they do not have service attitude, but simply say no without looking into the situation
IRCTC - Indian railway — Refund against TDR
I have field the TDR on 18/02/2010 becosue of train late more than 3 hours PNR No.[protected]I got 50% of refund against this - when i asked why should be only 50% - I have been giving following repeated statment since Feb 2010
What should i do for this? Kindly advice
Best Regards
B N Jha
From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: 15 July 2010 15:53
To: B N Jha (MSSL)
Subject: Reminder Email From IRCTC
Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ECR Railway on 07-May-2010 .We have already issued Reminders on 21-Apr-2010 and 25-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 15-July-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM