Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir just i tried to book a seat in himsagar exp.from agra cantt to ndls through e-ticketing for 21 Jul 13. while processing option for PAY appeared but at the end reservation not done informing that system failure but amount of rs 291/= was deducted from my SBI acct no. [protected] pl look in to the matter and i request to give a feed back on mobile no. [protected]

I have booked e-ticket, Bhubneshwar Rjdhani Exp, Train no.22823
Tansaction ID- [protected],
PNR- [protected],
scheduled departure[protected]
from BBN to NDLS
class 3AC
date of booking[protected]
i have been trying to cancel it but it is already saying that chart is prepared.i have been trying to file TDR but it is showing some javascript error.
Kindly fie TDR as soon as possible

Oops, your booking didn’t go through

Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens.

Reason for failure as indicated by IRCTC:
User is pending for verification. Booking not permitted.

We will process a full refund immediately and you will receive an email confirming the same.

Once we have processed your refund, the amount will be credited to you (please be patient—banks can be ponderously slow—your refund may take up to 14 working days to be credited to you)

Your failed booking trip id is [protected]. We suggest you keep this number handy whenever you call us to check the status.

Got questions or concerns? Call (7 AM to 10 PM - Indian time)

+[protected]Std Local / STD charges apply)

Hi Team,


I have seen many failed transcations and was not able to help myself as the amount has not been refunded at all.

i have made most of the transactions thorugh my HDFC Bank and i have checked with them.

They mentioned that the amount has not been decucted from thier HDFC accounta,and has been transferred to IRCTC for all of these failed transactions,so they will not be holding any responsibiility.

i have checked all my old transactions and havent seen any refunded amount from your side or either from the bank side.

My irctc id: Sindhuspl

[protected] Payment Settled Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 366 ICICIBANK
[protected] Settlement Failed Not Booked Rs 326 HDFC
[protected] Settlement Failed Not Booked Rs 647 HDFC
[protected] Settlement Failed Not Booked Rs 406 hdfcvbvpg
[protected] Settlement Failed Not Booked Rs 825 ICICIBANK
[protected] Settlement Failed Not Booked Rs 825 HDFC

Please let me know how can this issue be resolved.I just wanted a very clear clarification of who has to be responsible for this ,and who will be refunding the amount,s this is not a less amount

Please note that i have already checked with bank for the failed transactions.they mentioned that it has been credited to your account.
Please clearly check with the bank and let me know as i cant again get stuck between both the ITCTC and Hdfc bank in verifying the status

Hi,

My self Ankit Agrawal. Few days back I have booked four tickets via (IRCTC) E-Ticket.

When I actually booked the tickets they were in waiting list but as soon as chart has prepared one of them has been confirmed. But due to some reason nobody travelled from that reservation and I filled the TDR for only confirmed one and tried to cancel rest three tickets but due to some network problem I was not able to cancel them as I was traveling that time.

Now today when I am trying to file TDR for rest three tickets as I do remember I have 30 days to file TDR. But I got to know about your new policy that TDR can be filed with in only 7 days now.

Now my request is as at the time of booking I had provision to file TDR with in 30 days and this new policy was not previously mentioned so that I can made a note and took action in 7 days. Kindly refund my reservation amount after deducting applicable charges.

Also, please let me know the status of confirmed one that TDR I have filed as I have not received any refund yet.

Below is complete reservation details:

PNR Number: [protected] Transaction ID: [protected]
Train No/Name: 12301/KOLKATA RJDHNI
From Station: KANPUR CENTRAL(CNB) To Station: NEW DELHI(NDLS)
Date: 23/6/2013
Class: 3A
Boarding: KANPUR CENTRAL(CNB)
Reservation Upto: NEW DELHI(NDLS)
Quota: General

Ticket Details
S# Name Age Sex Berth Preference Food
1 Ankit Agrawal 26 Male Lower Veg
2 Rashmi Agrawal 42 Female Lower Veg
3 Sanchit Agrawal 14 Male Lower Veg
4 Shivam Agrawal 11 Male Lower Veg

Payment Details
Ticket Charge: Rs 3025.0
Internet Service Charge: Rs 22.47
Total: Rs 3047.47

thanks!
Ankit

Pnr Number: [protected] for Train No: 51034
Train Name: CSTM FAST PASS From Station: SAINAGAR SHIRDI(SNSI)
To Station: MUMBAI CST(CSTM)
Date: 29/12/2012 Class: 3A Boarding: SAINAGAR SHIRDI(SNSI)
the train was cancelled on 29th December, we come to know about this
after reaching SNSI station,
It was clearly written on chart board as well in TC office that 51034
was cancelled at SNSI station.
You can check the trainenquiry.com on 29th december the 51034 was
cancelled. We also checked on the same
day.
How i could travel in cancelled train , after that i purchase a ticket
to mumbai via manmad and reached mumbai by different train.
I request to check log of 29th December, the train 51034 was cancelled
on that day.
I am 100% correct on this, train was cancelled and there is no chance
to travel on cancelled train.
Please look into this... this is serious concern, you are showing a
fake letter no: BCR080113V74019 and the reason being : 'As per chart,
passenger has traveled'
How one can traveled in Cancelled train.

Dear Sir,
I had booked 4 tickets from NewDelhi- Chennai Central in Rajdhani Express travel date 10th May'13 but unfortunately only 1 ticket got confirmed in RAC after chart preparation and other 3 were in waitlist out of 4 due to that all 4 passengers could not travel as it was a long journey and we had 2 old couple out of which 1 was sick.
I had filed TDR for that on the same date before train departure but inspite of so many calls to customer care and mail to [protected]@irctc.co.in,there were no response.
And now when i checked TDR status online through IRCTC,it is showing message like "As per Amendment in Refund Rules , No Refund is applicable in your case. "though new refund rule should be applicable to the booked tickets after 1st july not in mine case as it was filed 2 months back.and as per the old rule,wait-listed ticket made through online should get automatically cancelled and amount should get refunded.
PNR No:[protected]
Transaction ID: [protected]
Here i am feeling helpless and so seeking help from the consumer forum. Please look into the matter and help me for my rights

Sir, I must be joined my job on Sunday 30 June 13 at Coimbatore, Tamilnadu so, i was booking a tatkal e ticket by my computer train no 12511RAPTI SAGAR exp for 28 june from gorakhpur to coimbatore. when i have filled all options then seats available 16 in AC 3 TIER but payment options don't shown to me SBI ATM cum debit card which i holder. I search very carefully but there all banks ATM cards were showing but these card option not shown. therefore i can't pay for ticket and not book my ticket what can i do. few months ago i have booked e tickets for my SBI ATM cum debit card and travel. but today not. so i want to know whose responsible for this. because i shall not reach Sunday my officer take disciplinary action above me. what can i do for this. whose responsible for this me or IRCTC. if IRCTC responsible for this take necessary action for this matter. in future nobody face this type of problem

Hi,

I was booking the ticket through net banking but I got error message that request has been cancelled. But I see that ticket amount was been deducted from my bank account . How come the ticket has been booked and amount got deducted?

When I got the error message ( screen shot attached) I dropped my husband a email saying that to book 2 tickets as there were few tickets.

I did a inquiry with the IRCTC customer care about the refund of the ticket which was booked due to error.. by cancelling the ticket but they refused to do so & they deducted the amount for cancellation.
When I requested to refund the losses they refused & asked to approach the court.

Complain number : [IRCTC #2547088]

Request you to consider my case & ask them to refund the loss which was deducted by the cancellation of the ticket.

Thanks

IRCTC COMPLAINT REGARDING TDR REFUND AMOUNT

I CANCELLED MY TICKET BEARING PNR -[protected] (MANGALORE TO MUMBAI) COSTING RS 1230 ON 17 JUNE 2013 BECAUSE THE TRAIN WAS LATE FOR MORE THAN 6 HOURS. AS PER THE RULES OF RAILWAYS 100% AMOUNT OF THE TICKET SHOULD BE REFUNDED.BUT IRCTC REFUNDED ONLY 50% i.e RS 615.

I HAVE ATTACHED THE COPY OF THE WEB PAGE OF IRCTC SHOWING ALL THE DETAILS.

Dear Sir,

I was booking a ticked from Bhopal to Ahmedabad dated 22 June 2013 by IRCTC but amount of Rs. 311 deducted from my bank account and ticket not booked.

Please inform me, this amount will return or not and when it will return ? If it will not return then what should i do.

Thanks.

Sir,
PNR No [protected] rs 710/- refunded by IRCTC on cancellation of my Tickets not yet received to my HDFC credit card [protected].
PNR No [protected] rs 645/- refunded by IRCTC on cancellation of my tickets not yet received to my HDFC credit card [protected].
PLASE DO THE NEED FUL IMMIDIATELY.

I have booked a e- ticket(PNR:[protected]) for 3 passengers from Mangalore to Bangalore and the date of journey is[protected] ,at the time of chart preparation 1 ticket confirmed and the other two passengers are under waitlist.Hence I have filed tdr for pnr no.[protected] on 18may 2013 as the ticket was partially confirmed and ALL THE PASSENGERS didn't travel .even after one month the claim is showing as under process.

On Tuesday - Morning around 7:40 AM, I was browsing www.irctc.co.in website with my registered user profile - login ID arathi4. While doing this I was looking for a confirmed ticket quickly and somehow the web-site got hung. When I tried to login again it displayed the message that my profile has been deactivated.
After few attempts <considering Irctc website to be faulty>, I called the helpdesk to inquire about the same and to my surprise they told that my profile has been deactivated because they found my activities suspicious and my activities were deemed as "tempering the website".

This is absolutely false. When I sent an email with the explanation, I received a response that was more humiliating that - "You are found suspicious with the tampering activities on IRCTC

website, hence your profile is deactivated. Please avoid these type of

activities otherwise deterrent action will be taken in this regard."

I claim that I am innocent and there is something wrong with the IRCTC website and not my fault. I demand the organization to restore my profile and send me an apology note. I am ready to face any inquiry that could prove me Guilty.

If required, I can provide my login credentials in the appropriate way to facilitate the findings.

It is shown that my account with user ID:'subodhnim' has been suspended on the web site of IRCTC.It is really arbitrary without any reason same has been suspended. though it is in terms and conditions even then there should be a reason so at least genuine passengers should not be suffered due to this attitude. what's the use of such facility which creates unexpected problems than solve it. Emails sent to them appeared fall in deaf ears. This is the Govt. who never listens.

Hi,
I have made the payment of 2 tickets in Sealdah Rajdhani for[protected] but I didn't receive the confirmation yet of the pnr number. I got a message regarding my money getting deducted but no confirmation of ticket. Let me know the problem ....
nandini.[protected]@gmail.com

Regards
Nandini Majumdar

Please find below my mail to railways on 9th May 2013:-

With Reference to your PNR No: [protected] & [protected], *_the train met with an accident after the verification of tickets by the TTI due to which the train was re-routed to Bhubaneswar Station. As the train was re-routed & also was late for more than 3 hours, there was no confirmation about the departure time of the train from the railway authorities. Hence, the passengers did not travelled and got down at Bhubaneswar Railway Station. Request you to kindly analyse the case again and process for refund of applicable amount.

Reply by railways on 20th May 2013:-

We are extremely sorry for the inconvenience caused to you. Kindly note that your case has been regretted by Railways, if you have any proof *(like presence in office, medical certificate or PNR No. of other ticket in case of alternate travelling etc.)* of not travelling then*please* specify so that we can again forward your case to the concerned Railways to chase your refund.

My reply to railways on 21st May 2013:-

Dear Sir,
This is really a very shameful reply by the railways that an
accidental train passenger, whose life could have been in danger need
to hunt for a proof that he has not travelled. At that point in time
when there was so much of risk involved, how can a passenger be in a
mindset to arrange for proof of not travelling. In any case, if the
train has met with an accident and has been re-routed, anyways the
passenger would be given refund. How can the railway expect a proof,
which the passenger could not have arranged at that point of time.
This should have been the railways responsibility to check whether the
accidental train passengers have continued their journey or not.
Anyways, there is no such proof which can prove that the passenger has
not travelled, except the "cancellation of the return ticket PNR" from
Raipur-Bhubaneswar dated 05/04/2013 which was cancelled because the
onward journey itself did not happened on 03/04/2013. The PNR No. of
the return journey is [protected] & [protected]. If this information is
sufficient for refund, then it would be great for the already troubled
passengers, or else there would be nothing called as GOOD FAITH in this country, especially railways.

Reply by Railways on 8th June 2013:-
Dear customer,
We are extremely sorry for the inconvenience caused to you.
Kindly note that your case has been regretted by Railways, if you have any proof *(like presence in office, medical certificate or PNR No. of other ticket in case of alternate travelling etc.)* of not travelling then *please* specify so that we can again forward your case to the concerned Railways to chase your refund.

Please help.

I have booked a ticket to Thrissur (TCR) on[protected] thro' WWW.IRCTC.CO.IN, with wait listed. after chart preparation, i have not get confirmed. hence, i have submitted TDR online before train leaves the boarding station. even to-day i gone through with www.irctc.co.in link shows refund under process. my question is, when www.irctc.co.in booking responsibility, why they are not taking responsible for refund. I wrote to customer care for refund, they simply answered, please contact the regional commercial manager. i processed all transaction through only with www.irctc.co.in. whether the government would initiate any solution to online ticketing bonafide paasengers.

S No.. Transaction ID PNR No. Total Amount Bank Reason
1 [protected] [protected] Rs 256.24 hdfcvbvpg Cancelled
2 [protected] [protected] Rs 2827.47 hdfcvbvpg Cancelled
3 [protected] [protected] Rs 256.24 hdfcvbvpg Cancelled
4 [protected] [protected] Rs 2827.47 hdfcvbvpg Cancelled
ihave booked above tickets on 16 april and payment made by credid card (Andhra bank),and after i have cancilled all tickets,but not received above amount ,till 04/06/13

I traveled as per details below:
PNR Train Coach/seat Date
[protected] 12003 C-8/20 and 21 29/5/13
[protected] 12034 C-2/64 01/06/13
The Catering was by Sunshine Caterers Pvt. Ltd.
Complaints:
1. Snacks provided were substandard. Mango drink was of local packaging ( Manpasand Agro Foods, Jaunpur) without any Mfg/Expiry date.
2. As against usual sandwich provided in snacks, on train 12003 Rs. 5/- Namkeen packet was given. and in train number 12034 a Rs.2/- BUN was given.
3. SAMOSAS were the staple snack on both the trains without any manufacturer name/date of manufacturing/Expiry date and were soggy with stale potato stuffing.
4. Milk Powder (local brand without date of expiry - curdled during tea making)./ Tea bag of local brand Mohni tea , again without mfg./expiry. / No availability of Coffee sachet/ as against two tea bags, two milk powder sachets and two sugar sachets , only ONE each was given, making it impossible to have tea.
5. Insufficient crockery / plastic ups for tea/ Thermos for hot water for tea... making them ask back the same from the passengers mid meals, and serving without proper washing/cleaning to another passengers.
6. TTE on duty/ Guards were informed and rather than providing complaint book, they argued alongwith catering manager that nothing is going to happen.
7. I even called Sunshine Caterers Pvt. Ltd and sent SMS Complaint too on their numbers [protected]/[protected]/[protected] but they behaved rudely and did not reply to SMS.
Cal details can be checked from my mobile [protected] to their numbers for 1 June 2013.

Tribhuvan Mendiratta
308 Maa hathi Matha Apartment
133/162 O Block Near KESA Office Kidwainagar
Kanpur-208023
Phone [protected]