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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 483

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M
myself_pratik
from Hyderabad, Telangana
Apr 11, 2013
Resolved
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Address: Patna, Bihar

I am Pratik Ranjan. I had a reservation in 12296/SANGHA MITRA EX on 29-Mar-2013 for which i booked the ticket on 29-Nov-2012. When i went in front of my coach B2, i saw that my name was printed in the chart and the berth number was 63. When i boarded the train i saw that there were only 62 berth (1 to 62) were present in B2 coach. I inquired with the TT of the train and he told that he is helpless in giving me any seat as there are only 62 berths available in the coach and my number is 63 and there are no free berths available in any of the coach. I complaint to the senior
official available at Patna Jn station. I could not board the train as i had to travel from patna to Bangalore 49 hrs journey and without any seat it was not possible to travel. This is a sheer ignorance from the Indian railway and Irctc part. Because of this i had to go through mental tension. I had to miss office for 1 week. I have to go through the pain of Tatkal booking or flight booking.Because of this i have to go though physical, mental and economical pain. Who is going to repay for this... Please help.
I have taken a written acknowledgment from the TT of the train that B 2 coach has only 62 seats available and lodged a complaint at Patna junction.

I need a compensation for my loss at Office, booking of train and flight ticket and the trauma i faced.

Regards,

Pratik Ranjan ([protected])
Aug 13, 2020
Complaint marked as Resolved 
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    S
    Sandykr057
    from Bengaluru, Karnataka
    Apr 9, 2013
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    Sir,
    I have register my IRCTC account before a year. I was not using my account, in this sake I forgot my username and password. I have my mobile no. [protected] which I registered for account and email-id [protected]@gmail.com also. Kindly send me my username and password to my email-id.

    Thanking You
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      R
      rkshsingh
      from Mumbai, Maharashtra
      Apr 8, 2013
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      Address: Ghaziabad, Uttar Pradesh

      Hi,

      This is to inform that today when i was bookingg ticket from patna to delhi through irctc website .session got timed out after paymemt made for ticket buying , ticket has been not booked and payment has been deducted. i have used icici bank account to made the payment. request to help me on refund my deducted amount or if ticket
      has been booked then how i will get my ticket. please tell me possible solution about this matter,i would be always thankfil to you.

      regards,
      rakesh kumar
      mobole no. [protected]
      email id. [protected]@yahoo.co.in
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        D
        devrajendra
        from Bengaluru, Karnataka
        Apr 5, 2013
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        Address: Varanasi, Uttar Pradesh

        I booked a ticket in the train GARIB RATH (train no.-22407)(pnr[protected] from Varanasi to bareilly.At the time of booking there were around 1000 available seats.In the birth preference option i selected the lower births ,because a large number of seats were available.Another reason to do so was that the passengers were senior citizens(above 75) .Expecting to get the lower births ,i was served with the middle births.It was a real dose of disappointment ,......and i am expecting some relief from your side.i am attaching the tickets within,please try to resolve my problem.
        Aug 13, 2020
        Complaint marked as Resolved 
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          Nikhil mangalekar
          from Mumbai, Maharashtra
          Apr 4, 2013
          Resolved
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          Address: Mumbai Suburban, Maharashtra

          Respected Officials,

          As against PNR - [protected], I booked a waitlisted e-ticket for my five relatives through IRCTC website on 26/11/2012 to travel from Viramgam Jn to Pune Jn. The train no was 11091 and the date of journey was 28/112012. However the ticket gets partially confirmed and all the passengers does not travel.
          Therefore I had filed TDR (ref no- ekt[protected]) on date 03/12/2012 for the refund and waited for three months for the refund to be credited as the refund period stated in IRCTC rules is 90 days, but nothing happened and refund status shows REGRETED . Then I mailed to [protected]@irctc.co.in on 05/03/2013 requesting them to look into matter and kindly initialise the refund, then they replied that my request has been forwarded to the concerned department.
          However now my refund status shows NOT APPROVED, for reference I have attached screen shot of my filed TDR kindly go through it.
          Kindly guide me to get my refund as earliest.

          Thanking you,

          Yours truly

          Nikhil P. Mangalekar
          Mob-[protected]
          [protected]@lntenc.com
          Aug 13, 2020
          Complaint marked as Resolved 

          IRCTC - Indian railway — Refund against TDR

          I have field the TDR on 18/02/2010 becosue of train late more than 3 hours PNR No.[protected]

          I got 50% of refund against this - when i asked why should be only 50% - I have been giving following repeated statment since Feb 2010

          What should i do for this? Kindly advice

          Best Regards
          B N Jha


          From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
          Sent: 15 July 2010 15:53
          To: B N Jha (MSSL)
          Subject: Reminder Email From IRCTC

          Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ECR Railway on 07-May-2010 .We have already issued Reminders on 21-Apr-2010 and 25-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 15-July-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
          With regards,
          TDR TEAM
          I have sent many request for this so far but still not got refund

          IRCTC — NOT REFUNDING MY TDR FILED AMOUNT

          Dear Sir,

          This is to inform you that I have been filed a TDR in IRCTC for my not travelling in train from Visakhapatnam to Kharagpur on 18.11.2009. For that purpose I have been file TDR reference no.ekt[protected] on 21.11.2009 (TDR should file after 24 hrs of train depature) for an amoutn Rs.313/-

          I have been given several mails to IRCTC(i.e., 1st mail on 28/04/2010, 2nd mail on 02/09/2010 and 3rd mail on 21/10/2010) and they replied me stating that "we have been given all relavant documents to Railways, they are processing your payment and it will take some time". This is their version. Since one year I am waiting for the same amount. Till now they have not been cleared my amount.

          Now I am requesting you to solve my above said problem at the earliest.

          Thanks & Regards
          Suresh.Jagu
          Vizag
          Email.[protected]@yahoo.com
          Mob.[protected] & [protected]

          IRCTC — NOT GET THE REFUND

          DEAR SIR

          I HAD BOOKED 2 TKT FOR 13/NOV/2010.OUT OF 2 ONLY 1 TKT WAS CONFIRMED SO THAT I FILED A TDR FOR THE PNR NO.[protected].TRANSACTION ID-[protected].TDR FILING DATE WAS 13/NOV/2010 AND THE REFERENCE NUMBER WAS-ekt[protected].IT Has been 47 days passed but i have not yet received the refund.THEY ARE ALSO NOT GIVING THE RESPONSE FOR MY EMAIL.
          so,you are requested to please check the issue and refund the amount as soon as possible.

          IRCTC — not get refund yet

          i had booked 2 tickets for 2 persons on 26th december 2010 form jabalpur to agra cantt. the date of journey was 27/12/10 by IRCTC.
          TRANSACTION ID-[protected] & PNR NO.- [protected].
          but i cancelled one ticket on 27th dec. 2010.
          till the date i don't get my refund back

          please help me

          thanx


          atul agrawal
          [protected]

          IRCTC — not refund the tdr

          i am booked the railway ticket rajkot to surat and submitted to tdr as under

          1 [protected] [protected] RJT ST 24/05/2010 448.00 Pending 0.00
          not refund the this time both complain for irctc not response satisfied .


          vishal adhia
          mafatlala family shop
          sattabazar
          veraval 362265
          [protected]

          IRCTC — not refund

          dear sir,
          my ticket pnr no-[protected] mumbai to ghaziabad, train no 12903, date of journey 12.01.12 cancelled. but my refund no transfar in my account till date-19.01.12. ticket cancelld date 12.01.12.so please solve my problem urgent bassis.
          thanks
          Arun Kumar
          [protected]
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            G
            gowsats80
            from Madurai, Tamil Nadu
            Apr 1, 2013
            Resolved
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            Resolved

            Dear Sir/Madam,
            I booked three e tickets through irctc from Madurai to Chennai in Pearlcity Express in the first class non AC compartment which had one confirmed ticket and two waitlisted tickets.And the date of journey is 3-3-2013.The PNR number is [protected]. After the chart preparation two waitlisted tickets did not get confirmed. I filed TDR to get refund for my confirmed ticket thinking that my waitlisted tickets will be cancelled automatically. As per the rules of irctc, passengers travelling with waitlisted tickets are considered to be travelling without tickets, I decided not to travel with only one confirmed ticket. And so I did not file TDR for the wailtlisted tickets. But I got my refund only for my confirmed ticket and not for my waitlisted tickets. I contacted the customer care and they said that I should have filed TDR for all the tickets and there will be no way for refund. The amount I paid for the tickets in which I did not travel is Rupees 1985 from which I got only Rs.387 as refund. Please do further action against this.
            Aug 13, 2020
            Complaint marked as Resolved 

            IT — Waitlisted tickets

            I have booked ticket 2 months back to travel on 25th oct to Tirupati, all tickets are on waiting list 10-15. Kindly let me know by up to what date and time I should wait to get it confirmed. I know its before chart preparation. But if its not confirmed I can not travel. What are the chances/probability of confirming tickets which are waitlisted 10-15, can you tell me. What history says normally up to what number waiting list tickets are confirmed.
            OMG
            WTF
            JESES CHRIST

            E Ticket — refund did not get

            I booked two tickets with P N R No. [protected] and [protected].

            I have cancelled the same on the same day because both were on waiting list.

            I have not got the refund so far.

            please help me to get the refund at your earliest.

            thanks.

            rana
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              L
              LAKSHMI VATTIKUTI
              from Haridwar, Uttarakhand
              Mar 31, 2013
              Resolved
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              Resolved

              Address: Guntur, Andhra Pradesh

              Dear Sir/Madam,

              TODAY (30/03/2013) I HAVE DONE AN ONLINE TRANSACTION TO PURCHASE A TICKET ON PALNADU EXPRESS FROM GUNTUR TO SECUNDERABAD BOARDING ON 2/4/13 FROM GUNTUR. UNFORTUNATELY AFTER THE PAYMENT WAS MADE THROUGH SBI ATM CUM DEBIT CARD PAID PAYMENT GATEWAY AND I GOT MESSAGE FROM THE TRANSACTION HAS BEEN DONE FROM MY ACCOUNT AND THE TRANSACTION ID NO IS [protected]. BUT TICKET IS NOT CONFIRMED.
              Please refund amount of Rs.420 for a failed transaction. transaction ID [protected].
              Gateway booked: State Bank of India
              Train Name: PALNADU EXPRESS
              From Station : GUNTUR
              To Station: SECUNDERABAD
              Transaction ID : [protected]
              Amount: Rs.420
              Aug 13, 2020
              Complaint marked as Resolved 
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                D
                dashrabindra
                from Pune, Maharashtra
                Mar 30, 2013
                Resolved
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                Resolved

                Address: Uttar Pradesh

                Please note that ,I (RABINDRA KUMAR DASH, User ID- dashhere) have booked ticket in irctc(indian railway catering & tourism.corporation) with Pnr No-[protected] for date 23.01.2013.

                The train (no-14217 whose origin was Allahabad) was late more than 4 hours on date 23.01.2013.

                So I did not traveled & filed TDR on date 23.01.2013 for "train late more than 3 hours & passenger did not travelled".

                Though the TDR was approved. Only 50% has been refunded.

                Ticket amount was 2790/- but amount refunded was only 1340/-.

                As per rule full amount should be refunded to me.

                I have lodged complain via e mail in january13 to [protected]@irctc & [protected]@irctc. Since then I have already sent 5 reminder mail & phone calls to irctc.But the same reply" your concern has been sent to railway" I m getting from irctc since 2 months. For the refund I m waiting since 2 months.Pl help me..

                Regards
                RABINDRA KUMAR DASH
                Ph No-[protected]
                Res.-P.268/1, New Project.
                Bamrauli air force station
                Allahabad-211012 (U.P)
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear All,

                This is with regard to the four tickets that I had booked with the following details [protected]; [protected]; [protected]; [protected]. The same were cancelled lond time back and as per the site details of irctc the refunds have happened on the 20th of septemebr for all the tickets. But to my surprise the same have not been cerdited to my account.

                I have sent mails and spoken to irctc almost 20 times but they are unable to give a satisfactory reply as to why has the amount not been credited to my account.

                As per my bank HDFC Bank they have not received any instruction from IRCTC for refund.

                Every time I have spoken to the customer care number of IRCTC in delhi they ask me to send a fresh mail with the deitails.

                Kindly advice as the amount in cosideration is Rs.3534/- and I am unable to get any revert from IRCTC or indian railways.

                Regards,
                Madhukar Pant
                [protected]

                IRCTC — Non Receiprs Of Ticket Refund

                I tried to book a ticket for two on 11/04/09 using the online ticket booking system of indian Railway but Ticket not booked due to some reason . On Checking the My Bank Ac I found that payment has beem done . i called to Irctc help desk on 12/04/09 where i was told that the transaction would be reverted back with in 2-3 days but till date my PNB Saving Ac has not been credit for the same
                The Detail of the Ticket, transactions and my IRCTC account are as Such ( That Payment Has Made Through My PNB Debit Card Through HDFC Gate Way )
                Username : dinu_143

                Transaction ID : [protected]

                IRCTC Provid Me Such Detail Reg . Refund

                Payment option : hdfcpg

                Status :Refunded

                Settlement ID :[protected]

                Receipts NO. : 551411

                Date : 14.040.09
                But Still My Ac not Credited For The Same
                I have lost my patience after calling again and again on the IRCTC customer care numbers[protected],[protected],[protected],[protected],[protected]. First of all no one dares to answer the phone, and on that the system is so bad that it automatically disconnects you after a certain interval of time. This means just keep calling and praying that someone will answer the call. I also tried to send emails to both `[protected]@irctc.co.in` as well as `[protected]@irctc.co.in` but all in vain.

                This is when I just want to know the status of transaction for the tickets that couldn't book. I don't know what would happen to others. The IRCTC website has no instruction about where to go and what to do in case customer care and emails fail. I am in an absolute chaos now and have almost left the hope for refund. It would a real miracle if something comes out of this post.

                Regards,
                Bhagwati Prasad
                sir maine mairwa to ambala ki ticket cancelle[protected] ko ki thi
                lakin abhi tak refund nahi aaye

                train no: 4673 saheed exp.
                PNR :[protected]

                pls sir back to money

                thanks regard
                Sir, I had booked a ticket from Buxar to Dadar but train was late by 15 hrs so I cancelled the ticket. IRCTC has refund 50% of ticket value but as per rule, 100% should be refunded because train was late more than 3 hours. In this regard, I have E-mailed to IRCTC many times but no response is recd till yet. For your consideration, I am submitting the details of cancelled ticket-

                PNR- [protected]
                Train No- 0142
                date of journey- 08/05/10
                Class 2A
                Transcation ID [protected]

                with hope of an early action


                Vikas Jain
                RAJU YADAV

                Non Receiprs Of Ticket Refund
                I tried to book a ticket for on 6/05/11 using the online ticket booking system of indian Railway but Ticket not booked due to some reason .On Checking the My Bank Ac I found that payment has beem done to irctc.

                Username :AARUSH 4221

                IRCTC Provid Me Such Detail Reg . Refund

                NAME.RAJU YADAV
                MB.[protected]
                ADDRESS .ROOM. NO. 12
                I.P.COLLEGE SHAM NATH MARG DELHI110054
                DEAR SIR,
                I HAVE BOOKED TICKETS THROUGH IRCTC REF. NO.-ekt-[protected] TO TRAVEL ON 1/12/2010 FROM JHARSUGUDA TO TATANAGAR BY TRAIN NO.2872 ISPAT EXPRESS VIDE PNR NO[protected] AND TRANSACTION ID-[protected].UNLUCKILY I HAVE MISSED THE TRAIN FOR FEW SECONDS.ON DT-3/12/2010 I HAVE FILED TDR. TO CLAIM FOR RETURNING THE FARE AS PER RULE.IT WAS RESPONDED BY IRCTC AND ASSURED ME TO RETURN THE AMOUNT .I HAVE GIVEN SEVERAL REMINDERS REGARDING THIS.I HAVE ALSO MAIL TO THE HOUNOURABLE MINISTER OF RAIL REGARDING THIS BUT ALL GONE IN VAIN.THEREFORE I AM REQUESTING YOU TO TAKE NECESSARY STEPS BY WHICH SOME FRUITFUL RESULT MAY COME OUT.HOPING A EARLY ACTION FROM YOUR SIDE.
                SWAPNENDU KISHORE PANDA

                IRCTC — NON REFUND OF TICKET AMOUNT

                DEAR SIR,
                PL. ARANGE TO RETURN MY TICKET AMOUNT of ekt-[protected] TDR FILED ON 3/12/2010 OF TRAIN NO-2872.
                I has cancelled railway ticket PNR No. [protected] and PNR No. [protected] but same not credit to my account till date. Request credit refundable amount to my bank account at the earliest please.
                I HAD CANCELLED RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12807 IN CLASS 3A FROM VISHAKAPATNAM TO H/NIZAMUDDIN JOURNEY DATE 07/06/2014 AND RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12265 IN CLASS 3A FROM DELHI S ROHILLA TO JAMMU JOURNEY DATE 08/06/2014 BUT REFUND AMOUNT NOT CREDITE TO MY BANK ACCOUNT TILL DATE. REQUEST REFUND OF ABOVE CANCELLED AMOUNT TO MY BANK ACCOUNT AT THE EARLISE PSE.
                Dear Team,

                I booked a tatkal ticket through online on 7 March. PNR number for the same is [protected]. On the time of booking the status of my ticket is CK/WL3. Again i checked my ticket in evening, status was same. then I cancelled my ticket. But after that it is showing me that Rs.0 refunded.

                When my ticket is not confirmed then how IRCTC is not going to refund my money back???

                I talked with customer care they told me to write us.please help & revert my money back...


                Regards
                Abhishek Garg
                S.No.

                Transaction ID

                Transaction Date

                CancellationID /RefundID

                Transaction Type

                Trans.Amt()

                Refund.Amt()

                Bank

                Refund Status

                1 [protected] 13-Feb-2015 [protected] CANCELLED 431.24 150.0 SBI SENT_TO_BANK


                When will this amount be credited ????...
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                  D
                  drizzling4u
                  from Chennai, Tamil Nadu
                  Mar 28, 2013
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                  Address: Pune, Maharashtra

                  I want to brought one instance to your notice.

                  Today i was trying to book a tatkal ticket through IRCTC .
                  I have logged in at 10 am but was not able to navigate to train booking page. Site was very slow as always.

                  After several try i was able to go to booking page at around 10:30 am.
                  I was very surprised to see the error/response when i clicked book button.
                  "
                  Only 2 tatkal tickets can be booked between 10 to 12 am .
                  "

                  I have not booked a single ticket with my user id.
                  Also i was getting several time the below error :

                  " Session log out as login from multiple windows not allowed".

                  Possibilities :

                  1) Some Body else is interpreting the request and booking (Web Hackers).
                  2) User id and passwords are disclosed (not from my side).
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                    P
                    palanivel.vaidiyanathan
                    from Mumbai, Maharashtra
                    Mar 25, 2013
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                    Address: Tiruvarur, Tamil Nadu

                    i unable to cancell my ickets from irctc .my tickets transcation number -[protected] & pnr number-[protected].
                    sir my money was deducted ,and my ticket was not booked ...it was a failed transaction. the details of it was as follow

                    transaction id:[protected]
                    train name: NDLS LKO SPL
                    from:(NDLS)
                    to:(LKO)
                    money : 222.00
                    date:08-Mar-2011
                    please look into the matter and get my money refunded .... thanking you ...

                    IRCTC — deduction of money

                    deduction of money from account without booking of ticket ,so,please refund my money to my accont.
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                      V
                      vpmahajan
                      Mar 24, 2013
                      Resolved
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                      Resolved

                      Address: Thane, Maharashtra

                      I use IRCTC online booking for last few years. For last few days when I try to check stations on route by clicking train name, I do not get any information, today [24march 13] I was searching KHED on kokan railways on RATNAGIRI PASSENGER , I could not get information of route , mileage, time of departure day 1 or day 2 etc , which was used to be available previously . How one can use such website ?

                      v p mahajan nalasopara
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        G
                        gokulanathan
                        from Pathankot, Punjab
                        Mar 24, 2013
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                        I tried to book a tatkal ticket on Mar 23 for a travel on Mar 24.
                        When I was booking the ticket, the system showed an error page few times. Since, it is tatkal ticket, I rushed again and again till finally I booked a confirmed ticket.
                        Meanwhile, among the multiple errors that were shown, once the ticket got booked. However, I received no SMS as well.
                        My Transaction IDs are PNR [protected] and PNR [protected]
                        I wrote to IRCTC to cancel one and issue a refund because it is a system error. I know the fact that Tatkal tickets cannot be refunded. Only because it is a system error, I was asking for refund. In all of their replies, they are talking about, Tatkal refund rules or how I check mails or transaction history something like that, without looking at what happened in the system and not realizing that we do not have hours for tatkal booking.
                        They can easily cancel my ticket so that someone else travels. I cannot sleep in both the berths.
                        It seems their reply shows that they do not have service attitude, but simply say no without looking into the situation
                        Dear sir
                        I intent to travel from Akola jn to nashik on 19th july for that I had tried to book ticket on 12, 13 & 14th july by 2AC by Shalimar express train number 18030 three tickets were available on above dates. It is regretted to inform that, even after taking all care while booking, six times the amount of Rs 827 has been deducted from my account but the ticket is not at all booked stating that " Your session has expired " which not acceptable. Request to intervain, book one ticket & refund the balance money 5 times deducted

                        Here are transactions Number #[protected],[protected],[protected],[protected],[protected],[protected].

                        Abhishek Bhavsar
                        [protected]
                        bhavsar.[protected]@gmail.com
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                          V
                          vasan_ms
                          from Irinjalakuda, Kerala
                          Mar 23, 2013
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          I am living in chennai. My e-mail id [protected]@yahoo.com and my cell no[protected]. I have forgotten both my user id and password to book rail tickets through irtc. I am a senior citizen. Please send to my email address immediately so as to book tickets otherwise the train tickets will not be available.

                          M. S. Vasan
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          IRCTC — about rail booking

                          today 26/04/10,while booking ticket from santragachi to nagpur on shalimar exp. using i-net had message
                          '''REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/bookin... ''' i was stunned to see as i was totally unknown about my present status of my booking as well as deduction.....irctc must do something for this ....ABHIDHAMMA [protected]
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                            J
                            jalpaig
                            from Mumbai, Maharashtra
                            Mar 21, 2013
                            Resolved
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                            Resolved

                            APPEAL FOR RE-OPEN TDR FILE AND REFUND MONEY

                            Address: Hooghly, West Bengal

                            Dear Sir
                            I have filed a TDR (Regretted by IRCTC) for the below mentioned Details
                            TDR Date: 22.05.2012
                            Transaction ID: [protected]
                            PNR No.: [protected]
                            Train No: 13141 From SEALDAH to JALPAIGURI ROAD
                            Passenger: 3
                            Date of Journey: 20.05.2012
                            Reason: One ticket was in RAC, Second and third was in Waiting. I filed TDR for all passengers did not travel in the train.
                            But now TDR status...
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                            rajpal250
                            from Delhi, Delhi
                            Mar 21, 2013
                            Resolved
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                            Address: Mumbai Suburban, Maharashtra

                            i dont understand why irctc is not planning to restrict the agent ,so that the people will get the ticket,but i think irctc itself promoting the business of agent. people who are in queue for entire night,they dont get ticket bcoz ticket is booked by agent .i request irctc officials to catch the people who are using software to book the entire train,i think due this the entire train is booked within few seconds ,people who wait for the whole night dont get ticket,even i[censored] r having first number of PRS counter.The more important is there is huge network of these people who r bypassing the initial steps and directly booking the train, no the ticket. I would request irctc to find their network and stop them.

                            very very common people of india

                            pls listen to india
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            IRCTC — frequency of train from south to lucknow/ald/bsb/mughalsarai

                            Sir, The frequency of trains from Coimbatore to Lucknow/Kanpur/ Allahabad/Varanasi/ mughalsarai is very low or almost nil. Please increase the frequency and also add coaches during rush periods as it takes more than 48 hrs of journey of destination. Thanking you.
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                              sugandah
                              from Gurgaon, Haryana
                              Mar 15, 2013
                              Resolved
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                              Resolved

                              Address: Gorakhpur, Uttar Pradesh

                              Dear sir,
                              while booking my ticket through irctc from new delhi to gorakhpur, havent been prceeded to completition. but the transation from my account (account no.[protected],SBI: in the name of Sugandha Gupta) of Rs. 1900 had been done.
                              kindly concider the request to return the amount as soon as possible, to the account as mentioned above.



                              thanking you
                              Sugandha gupta
                              Gorakhpur
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              IRCTC — money deducted from my account but the ticket was not booked.

                              i had reservered a e-ticket on 9th by using my debit card.
                              the amont of rs.1195 was deducted but my ticket was not booked.
                              so plz kindly check into the matter.
                              Hello,

                              Today (26/11/2009) I have done an online transaction to purchase a ticket on 2533 Pushpak Exp from Lucknow Jn to Bhopal Jn on 28/11/2009 for Sri Rajesh Uplavdiya. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.this happens two times & money was debited two time from my a/c .(Rs 359 +359)

                              This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

                              Expecting a reply as soon as possible.

                              Thanks and Regards,
                              Rajesh uplavdiya
                              Call me: [protected]
                              Hello,

                              Today (03/12/2009) I have done an online transaction to purchase a ticket on train no 1015 kushinagar Exp from Bhopal Jn to Lucknow Jn on13/12 /2009 for Sri Rajesh Uplavdiya. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.this happens two times & money was debited two time from my a/c .(Rs 264+264)

                              This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

                              Expecting a reply as soon as possible.

                              Thanks and Regards,
                              Rajesh uplavdiya
                              Call me: [protected]

                              IRCTC — my ticket is not booked but my money is deducted from my account

                              my name is mohak trivedi.....
                              While booking the ticket from irctc .The ticket is not booked but the total amount has been deducted from my sbi card account..
                              My all money is block..
                              I try dis 2 time..I am Face problem 2 time..My all money is block ri8 nw..Wht i do ?


                              1st Transaction ID-[protected],
                              the site is www.railtourismindia.com

                              2nd is Makemytrip booking reference ID is RAL[protected]

                              my all monry block plz help me...........
                              Sir I (Shiv Kishor) booked a ticket on date 31/07/2010 From Lucknow to Jagadhari in LKO CDG Exp. 2231 AC -3 B-1 – 0061/ MB for the date 14/08/2010 through I.R.C.T.C . Which PNR No is [protected] & Transaction ID is [protected].The Ticket amount is 689 including service charge. But from my A/C Rs 689 had been deducted three times against one Ticket (Rs -1378/Extra).

                              Till today I have not received refund of Rs 1378/ which were deducted more .So please arrange to release above amount as early as possible.

                              Thanking You.

                              Regards

                              S.K.Kanaujia

                              [protected]

                              [protected]@yahoo.co.in

                              irctc ticket — deducted of money

                              Dear Sir / Madam,
                              Today morning i booked a E-ticket from bhuj to delhi through IRCTC. After finishing booking of ticket with my SBI debit account there was an error accured. Finally i found that the money is deducted from my account but ticket is not booked.

                              For your info my the ref number of trancation is "[protected]", Narration is written as "[protected]G39262100 Transfer to [protected] SBI IRCTC COLLECT"

                              Please do the needfull to get back my money.

                              Thank you
                              NIRANJAN

                              IRCTC — Fare deducted from my account

                              Respected Sir,
                              i booked an e-ticket from my irctc account(souviklove) but at the time of booking a problem has encountered in irctc site. but the fare was deducted from my SBI account details of the complaint are as follows-
                              Transaction Id. - [protected]
                              Transaction Id. - [protected]
                              Transaction Id. - [protected]
                              PNR No.- 0
                              Train No.- 12152, Train Name- Samarsata Exp.
                              From Station-(ADRA), To Station- (R)
                              Class- SL
                              Date of journey- 19 Jun 2011,
                              Date of booking- 13Jun 2011,
                              Total Fare- 584
                              so, please refund my fare amount into my SBI acount as soon as possible.

                              Thanks
                              Souvik Mukherjee
                              Dear SIr/madam,

                              ref to the subject trasaction no.[protected].
                              please note that during the course of booking my ticket, the amount Rs. 1183 has been deducted from my HDFC bank but the ticket did not generate. request you to kindly help me know the status and the refund procedure.
                              Pnr Number: 0
                              Transaction ID: [protected]
                              Train No: 12855
                              Train Name: NAGPUR INTERCIT
                              From Station: (R)
                              To Station: (NGP)
                              Date Of Journey: 09-Jul-2011
                              Class: 2A
                              Boarding: (R)
                              Resv Upto: (NGP)
                              Date Of Booking: 30-Jun-2011
                              Total Fare: Rs 1182.00

                              looking forward to your kind advice.

                              regards
                              Bhagirath kalele
                              [protected]

                              IRCTC — DEDUCTION OF MONEY

                              Dear sir ,
                              i booked two tickets from banglore to jaipur on[protected] but u deduct 4 tickets charge from my a/c the timing of booked ticket is 11.58 & 08:08 and two times i tried but not sucess on that time but charge has been deducted so plz. check ur status and solve this problem soon. my mobile no. is [protected] call me for any query
                              thanking you
                              contact me i will slove your problem

                              [protected]@gmail.com
                              best
                              Dear sir,
                              while booking my ticket through irctc from new delhi to gorakhpur, havent been prceeded to completition. but the transation from my account (account no.[protected], SBI: in the name of Sugandha Gupta) of Rs. 1900 had been done.
                              kindly concider the request to return the amount as soon as possible, to the account as mentioned above.



                              thanking you
                              Sugandha gupta
                              Gorakhpur
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                                Sachin Kumar Mishra
                                from Bengaluru, Karnataka
                                Mar 14, 2013
                                Resolved
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                                Resolved

                                Address: Karnataka

                                Hi,

                                While booking a ticket from irctc my transaction had failed. I could not get the ticket but money got deducted from my account.
                                When I checked the transaction history of failed transaction I found that the payment i.e refund from the IRCTC has not setteled
                                and the refund details says that "Payment Not Received From Bank". I am not able to rectify where is the issue whether the
                                irctc did not refunded the amount or the bank was not able to collect the refunded amount from the irctc.


                                Attaching below the details of the failed transaction

                                Pnr Number: 0 Transaction ID: [protected] Train No: 12246
                                Train Name: DURONTO EXPRESS From Station: (YPR) To Station: (HWH)
                                Date Of Journey: 02-Mar-2012 Class: SL Boarding: (YPR)
                                Resv Upto: (HWH) Date Of Booking: 15-Jan-2012 Total Fare: Rs 765.00

                                Could somebody help me to get my refund?

                                Thanks & Regards
                                Sachin Mishra.
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                IRCTC — Payment not refund

                                Dear sir.
                                I am irctc agent. journey date train has been cancelled .then file tdr process irctc rules after 3 months payment refund . but after four months jouney date departure no responce from irctc . please help me .

                                ticket details below

                                1. Request no- RBR5301854 - pnr no- [protected] journey date - 20 nov. 2009
                                2. Request no.-RBR5732884 -pnr no.-[protected] Journey date - 20 nov 2009
                                3. Request no .RBR5772656 -pnr no-[protected] journey date - 20 nov 2009
                                4. Request no .RBR7123246 -pnr no -[protected] journey date- 03 jan 2010
                                I have booked tickets on 3/07/10 from GHY to TSK.Details given below.

                                RBR NO. 12349201, PNR NO. [protected], DATE OF JOURNEY 05/07/10, TICKETS VALUE RS.1680, CLASS 3AC, TWO PASSENGERS, NAME M KESHAN & K KESHAN. Due to bharat bandh train was running late of 8 hrs I have filed TDR for cancellation and I have recieved half refund of the actual tickets value of RS 824, So, here I request you to please refund rest of the amounts as soon as possible.
                                Thanking you
                                Dear Sir/Madam.
                                I booked ticket through IRCTC from DULIAJAN to GUWAHATI on dated 06/08/10, but train is canceled for 15th August my amount for Rs.425/-.PNR no. [protected] in the name Laxmi Chetry and Deepak Chetry journey date 15/08/10. Please refund my amount immediately.Not yet amount credit to my account.

                                Thanking you

                                IRCTC — not refund payment

                                sir maine irctc se ticket banaya tha jiska pnr number [protected] tha jo train cancil ho gayi lakin payment refund nahi hua

                                IRCTC — Payments Not Refund

                                sir
                                I am sufring from last one year for payment refund so pls help me.
                                Detail given below .


                                Transaction Details
                                PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
                                Booked On:[protected] Class: 3A Internet Service Charge: Rs 25.00
                                Date Of Journey: 22/1/2010 Railway Zone: NR Bank: SBI Debit
                                Total: Rs 1181.00 Train No: 2569 Ticket Charge: Rs 1156.00
                                From Station: PATNA JN(PNBE) Quota: General To Station: H NIZAMUDDIN(NZM)
                                IRCTC Zone: CCM/NR


                                Ticket Details
                                S# Name Age Sex Coach Seat Res-Status
                                1 Karuna kumari 25 Female G13 0005/ SM Booked

                                2 Pawan Kumar 28 Male G13 0006/ SU Booked



                                TDR Details
                                Reason For TDR: Train is too late TDR Status: Forwarded To Railway Reference No: ekt[protected]
                                TDR Zone: NR TDR Filing Date: 24-Jan-2010
                                Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

                                IRCTC — payment not refunded

                                dear sir/madam i have booked thre tickets from delhi to jammu and panipat to jammu from irctc webite but i have cancelled my tickets due to non confirmation of tickets....... but i still not recieved my refund amount in my account so kindly doo needful my PNR num are[protected] and [protected] and [protected]
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                                  shobha agarwal
                                  from Mumbai, Maharashtra
                                  Mar 11, 2013
                                  Resolved
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                                  Resolved

                                  Address: West Bengal

                                  Refer to Pnr [protected] , Transaction ID [protected], NDLS -Sdah (Train 12260), Travel date - 25th Dec. , booked under Tatkal was cancelled under
                                  Tdr zone eastern on 26th December, Ref ekt[protected]. The train was delayed for more than three hours and hence passengers not travelled.
                                  We filed TDR on 26th Dec. and Status is showing "UNDER PROCESS". Till date we have not received the refund, even after regularly sending reminders.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  IRCTC — TDR filed but no refund yet

                                  Hi,

                                  I had filed a TDR on 2nd March 2009, but till now the amount has not been credited to me. As per the norms mentioned in the IRCTC site, the amount should get credited within 2 months, but as of 15th June 2009, it has not been credited. I've called their customer care many times but couldn't get any response from them as well. Below are the details of my TDR.

                                  PNR Number [protected]
                                  Transaction ID [protected]

                                  Kindly help me in resolving this issue.

                                  Regards,
                                  Gyana

                                  refund — TDR filed but not refunded

                                  Still waiting for refund
                                  PNR Number [protected] Booked On[protected]
                                  Transaction ID [protected] Ticket Type eticket
                                  Class 3A Internet Service Charge Rs 30.00
                                  Date Of Journey 03/1/2009 Ticket Charge Rs 2091.00
                                  Bank SBI Debit Total Rs 2121.00
                                  Train No 5609 Railway Zone NWR
                                  From Station SAMASTIPUR JN(SPJ) IRCTC Zone Chief Commercial Manager Refund, North Western Railways Jaipur
                                  [protected][protected][protected][protected]
                                  Reason For TDR : Passenger Not Travelled.
                                  TDR Status : CCM Registered
                                  Reference No : ekt[protected]
                                  TDR Filing Date : 05-Jan-2009
                                  Refund Status : Refund under Process
                                  Refund Date : Not Available
                                  Refund Amount : Rs.0.00
                                  I had file TDR on dated: 29/5/09 time: 15:15
                                  Please find below details for take help to review this case
                                  TDR: 419690
                                  PNR No:[protected]
                                  Train No: 0132
                                  Station from: Gwalior to Bhopal
                                  Status: CNF
                                  Receipt no: 3333
                                  Date of Journey: 26/5/09
                                  Class: SL

                                  IRCTC — NO TDR REFUND EVEN AFTER 3 MONTHS

                                  EVEN AFTER 3 MONTHS OF FILLING 'TDR REFUND' I HAVE NOT GET THE REFUND AMOUNT. I HAVE ALSO E-MAIL TO [protected]@irctc.co.in & [protected]@irctc.co.in.
                                  Dear
                                  I have filed tdr of PNR-[protected]/From ald to ndls on 19/05/2009 & Date of jouney is 15/05/2009.But still i did not get any refund in my account.Pls look my matter as soon as possible.Tdr time has been over 150 Days.
                                  Thanking you
                                  Satyam Shukla
                                  [protected]
                                  I had booked a ticket with Irctc. But I was not able to make travel. So, I had filed a TDR as per IRCTC procedures to get the due refund (some 50%). But It has been nearly 16 months and no action whatsoever has been taken. The date of journey was 27/09/2008. The PNR no is [protected]. The Transaction no is [protected] and TDR filed on 29/09/2008. I have made acomplaint regarding this to IRCTC, but they have not taken any action yet. Please help me for refund.

                                  IRCTC — TDR filed but not refunded yet

                                  Dear sir,
                                  I`ve filed TDR in IRCTC website on[protected] but I haven`t received any repsonse from IRCTC team so far. The response is diplayed as (Refund date - Not available) in the website.
                                  As of now 4 months are passed but no repsonse from Indian Railway and its vendor IRCTC.

                                  IRCTC — refund not received for filed tdr even after a year

                                  I've filed a tdr for the AC failure of my train in june last year but have not received a single penny yet. Please take some action and oblidge, the details of thr TDR is as below:

                                  Transaction Details
                                  PNR Number [protected] Booked On [protected]
                                  Transaction ID [protected] Ticket Type eticket
                                  Class CC Internet Service Charge Rs 25.00
                                  Date Of Journey 18/6/2009 Ticket Charge Rs 864.00
                                  Bank SBI Debit Total Rs 889.00
                                  Train No 2419 Railway Zone NR
                                  From Station KANPUR CENTRAL(CNB) To Station NEW DELHI(NDLS) Quota General
                                  IRCTC Zone CCM/Refund, Northern Railway New Delhi

                                  Reason For TDR : AC Failure.
                                  TDR Status : Forwarded To Railway
                                  Reference No : ekt[protected]
                                  TDR Zone : NR
                                  TDR Filing Date : 23-Jun-2009
                                  Refund Status : Refund under Process
                                  Sir,
                                  I have booked tickets on 3/07/10 from GHY to TSK.Details given below.

                                  RBR NO. 12349201, PNR NO. [protected], DATE OF JOURNEY 05/07/10, TICKETS VALUE RS.1680, CLASS 3AC, TWO PASSENGERS, NAME M KESHAN & K KESHAN. Due to bharat bandh train was running late of 8 hrs I have filed TDR for cancellation and I have recieved half refund of the actual tickets value of RS 824, So, here I request you to please refund rest of the amounts as soon as possible.
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                                    cvishnu92
                                    from Palghat, Kerala
                                    Mar 11, 2013
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                                    Address: Kannur, Kerala

                                    sir,
                                    I had forgot my IRCTC account password........my username is cvishnu92.....phone number is [protected].......

                                    it contains the tickets reserved on march 30........as a purpose of taking the printout of the ticket, i have to access my account.......

                                    the confirmation message received through mobile was accidentally deleted.........

                                    so please send me a new password with its confirmation code to my e-mail id as soon as possible........please help me.......

                                    my e-mail id : [protected]@gmail.com
                                    phone number : [protected]

                                    thankyou.........
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                                      Kailash Gangwal
                                      from Delhi, Delhi
                                      Mar 8, 2013
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                                      Address: Jaipur, Rajasthan

                                      I have booked for e-tickets for 2 persons with PNR no. [protected] on dated 01.02.2013 and Rs. 550/- charged from my SBM account. due to some resons we are unable to travelling, so I filed TDR on dated 05.02.2013 at 10.53 P.M. & received reference no. ekt[protected].

                                      after one month, I have not received any refund.
                                      Kailash Gangwal

                                      E Ticket — non refund of cancelled e tickets

                                      Sir,
                                      I had cancelled e tickets on line with PNR nos. as [protected], [protected], [protected] on 20/11/2008. Refund amount of these cancelled tickets have not come back in my SBI account from where payments were made.Details are given inthe cancelled ticket history.
                                      kindly do the needful.
                                      regards,
                                      Bhamra Vijay Singh.
                                      mob no. [protected]

                                      irctc ticket — Regarding Refund

                                      I am pankaj mandwe( Transaction Id - [protected] ) 24/02/09 booked ticket by online booking of sahyandri express ( Pune - Neral ) but because of some reasons transaction not completed but the amount has been debited from my Axis bank account. so let me know about the trouble.

                                      e ticket from irctc — refund for cancellation of ticket

                                      I have booked eticket through irctc details of which are as under PNR [protected] date of journey 04/04/2009 train no.2052 jan satabdi from kudal to dadar 2nd seating.I am not able to cancel the eticket on line and not able to board train. fare amount Rs.172/-.not able to get the refund pl.help in getting refund

                                      IRCTC — Refund for ticket cancellation

                                      Hi,

                                      I booked a e-ticket (on 28th Dec 2009) for my sister to travel from Hyderabad to New Delhi on 30/12/2009 under tatkal quota. But on the day of journey the train was late more than 3 hours and hence she could make her journey. As per railway rule, if train is late by more than 3 hrs from starting destination (in my case it is Hyderabad itself), TDR can be filed for refund of the ticket money. Therefore I filed TDR on 31-Dec-2009. After 2 months of TDR filing date I got a mail that Refund is not approved without stating any reason for non-approaval.
                                      I am requesting you to help me in order to get back of ticket amount. Please find the ticke and TDR details in attachment.

                                      Thanking you.
                                      Hymavathi.
                                      I booked a e-ticket (on 30th Apr 2010) for my friends to travel from chennai to new delhi on 03 may2010 general quota. my seat is waiting list so i didn't travel it. then i haven't recevied my refund for 3 month. how can i get my refund. my PNR no is [protected] and transaction ID is :[protected] i am requesting you to help me in order to get back of ticket amount. Please find the ticke and TDR details in attachment.


                                      Thanking You
                                      Basheer Ahamed S

                                      IRCTC — REFUND ON CANCELLATION OF TICKET

                                      I have cancelled my rail tickets bearing PNR No. [protected] and [protected] and the amount refunded to credited to my new Indian Bank a/c no.[protected], as I have closed the account thru which I had booked the ticket.

                                      Thanking you.

                                      My e_mail address is [protected]@yahoo.co.in

                                      IRCTC — DIDN'T GET REFUND FOR CANCELLATION OF TRAIN

                                      " Re: [IRCTC #1971474] Ticket Confirmation: Didn't get refund against.

                                      I have approached many times to IRCTC customer care for above refund as this train was cancelled on that day i.e 4 months ago but still not get refund.

                                      IRCTC — non-refund of cancelled e-ticket

                                      name-janardan kumar, male,59years ,had purched e-ticket from IRCTC,PNR-[protected];Transaction ID-[protected] for Bokaro steel city to Patna for 23/09/2011.But could not travelled.Cancelled ticket on 23/09/2011 after chart preparation-Reference No.-ekt[protected].Have not got REFUND as yet.
                                      May please help.

                                      E -Ticket — Non Refund of fare of cancelled ticket

                                      I have booked an E-Ticket with PNR number [protected] for travel in Train number 12512 from Trivandrum to Lucknow in three tier A/c. Date of journey was 24/4/2012. I could not travel since my ticket was not confirmed and the same was cancelled by Railways. I received a message in my mobile number [protected] informing that the ticket has been cancelled and refund ordered. the ticket was booked by using SBI Debit card. But so far the refund amount of Rs. 1585 has not been credited to my bank account. Please verify and take necessary action.

                                      IRCTC — Cancel e-ticket not refunded

                                      Dear Sir,

                                      I had cancelled e-ticket on 20.1.2013 through irctc web site. Details are PNR - [protected] and Transaction ID: [protected].
                                      Till today I have not received refund amount of Rs.210.00.

                                      Please do the needful.

                                      Manoj Kumar
                                      ([protected])
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