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Individual- O.jagannadh — By mischie[censored]nwanted HUNGAMA-Movies activated and amount billed in my BSNL Bill

Sir, I am a senior citizen and My Phone Number is[protected]Visakhapatnam). One person on phone spoke in a hurried manner to my wife and mischievously confused my wife and activated HUNGAMA-Movies for which I have been charged Rs.378-57 as one-time charge. I have several times rang up BSNL customer care but no body lifts the phone to take my complaint. We (myself and my wife) being Senior citizens feel this is a deliberate and outright cheating by HUNGAMA through phone and fleecing the gullible citizens. I request you to kindly look into this matter and refund my above said ONETIME CHARGES.
O.Jagannadh, Flat No.301, Sharaon Gardens, Narasimhanagar, Visakhapatnam.530024 Land Line No.[protected] BSNL Mobile No.[protected];
Bill No & Dt.[protected] :: Bill Period.1/12/201631/12/2016:: A/c No.[protected]:: Customer ID.[protected].
with Kind Reagards. (E Mail ID. [protected]@yahoo.co.in)
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    Visakhapatnam (urban), Andhra Pradesh
    India

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