NestAway Technologies Complaints & Reviews

House ID "N237832"
I rented a house from Nestaway situated at Flat no . 601, 6th Floor, Satyam Empress, Sector 10, Kharghar, Navi Mumbai, Maharashtra – 410210 and also provided security deposit of Rs. 14000/-.

Nestaway informed me that the said property has been delisted from Nestaway stating some personal reason of the Owner of the property vide Email dated 16/01/2022, hence I have to vacate the property because of the personal reasons of the owner of the property.

At the time of vacating the property it was agreed between Nestaway and me that the security deposit will be refunded after deducting the 15 days rent i.e. 3500/- therefore amount of Rs. 10, 500/- need to be refunded.
I have been requested several times to refund the security amount of Rs. 10, 500/- via various means but Nestaway failed to refund the said amount till date.

My flatmates already received the refund of Rs.10, 500/- in February, 2022

Hello,

I have vacated the property which I have rented via nestaway technologies on 4th july. I have paid a sum of Rs.11000/ as security during the move in and now my security deposit is stuck with them, i have been charged wrongly for the damages and other charges which are not done by me and even during the inspection, no damages were found, they have adjusted my entire deposit for false charges and they are even trying to extract extra amount for baseless things

Its been almost 2 years since I vacated the flat and I have not received my security deposit back.

I vacated the flat on 21st october 2020.
My owner had taken his property back, so I had to leave. Not my fault on notice period. The flat was in proper condition I have a confirmation mail.

I recently rented a flat from Nestaway. They started getting rent from me from July 3rd for the flat. When I moved in, the house had many issue..Two toilets were not properly functioning. Showers were not functioning. Many other issues overall. I tried reaching the property manager to resolve the issue since I am paying rent for a non functional flat. The manager started ignoring my call. Not responding to my messages and calls. He just vanished. Customer care always give reply that they will ask property manager to contact me. But I didn't get single call from them till now..It's been more than a week that I am suffering from this poor response from Nestaway.

I have paid more money as nestaway one time comission i have to pay just 2750 and i have paid after getting the confirmation from the area manager that it will adjusted in upcoming months rent but he dint and now he refusing but I have the written proof of it but still they are not providing me the refund of it .

I will attach all the proof regarding the same .

I have made a payment of 6400 as booking amount for property ID 6514 on Monday night Tuesday called agents after many times follow up they said Tuesday Is work holiday. And there is no proper customer support. Where I have not been served I want my money to be refunded. And in property details page no where it was mentioned that booking amount is non refundable. When I am not being served I should be given my money back. This amount is not small. The same day I asked for cancellation and refund when I was not shown house. Don't rob me this way, and kindly refund my money.

I stayed almost more than 1.5 years in nestaway property. They have added damage charges and I have asked for the move-in video they are telling me they don't have it now and I am asking for proof of damages they are not responding. Its have been 6 days since raised the ticket but no response from nestaway. I have attached proof in the ticket also.
Ticket no.- CC_08613168
Even they have charged two times for damages. I have attached a screenshot also.

Hi,

I moved out of your property on 30/04/2022 after successfully completing move-out formalities which includes handing over of the keys and house inspection.
They have deducted as much as they can for washroom fittings, they will give old fittings after doing some basic repair when you moved in but when you vacate/move out you will be charged for complete new fittings.
Addition to that owner took extra money doing all kind of drama through security guard saying he doesn't have security money with him.

That's a big lie but when you about to leave already cab standing at door step, they started doing drama and took extra money and later deducted most of amount from deposit in the name of repair.

Hoping that's common in rent scam market knowing people will not spent money on lengthy legal formalities and will get at-least rest amount
But after all the deduction also I have not yet received any refund, it's going to be 2 months.
They will charge you 500 per day if you delay a rent payment for one day after 5th of month but it takes months to get refund of your money.

I have also raised a ticket to which received a mail to owner looping me asking him pay and he's not answering to their calls which was about 15 days back.

I will definitely wait response to this complaint or later I have to complaint through governments website:-https://consumerhelpline.gov.in and hope government will listen to consumers issue most of them face in Bangalore due to refund of deposit amount.

I booked house ID : 25513 and was scheduled to move in at 10 am, 15th June. I have not vosited the property and used the online video consultation feature.

When I arrived at the property @ 10am, there was nobody to greet me, I was not even given the details of the property manager as you guys mentioned. After struggling and getting into your backend team, I got hold of a number and when I called him, he didn't even have the idea that my move in was scheduled today and worst part he didn't even have a key for the property.

He got the key maker, got the room opened and oh god you should see the room (refer to attached pictures and videos), stinking like hell, looking like a dumpyard and when asked why was it not cleaned prior to my move in since you guys have charged me in so many ways, he said the room is in this state only from last 2 years, i cannot do anything, even a cockroach would feel ashamed to stay in such a property, I went to my office, dumped the luggage in a hotel room and opted for internal transfer.

I didn't even step inside the property, so why am I being charged with rent, onboarding charges and move- out charges.

your customer support sucks, everytime it is hardwired to say we will get back to you, we are looking into it. from SM team i was asked to get the statement in written and all charges will be refunded, you guys have only given me pain every time, spoiled my day 1 at office, lured me of extra charges and gave me false promises

there is still time to undo all of this, if all these charges are not refunded in next 2 days, you guys better see me in police station

Mistakes committed:

Listed an abandoned house on your platform
house not readied for move-in
Property manager not at property (not even assigned)
looted me in form of different charges ( how do you push move-out, onboarding and rent when the property is not even suitable for civilization and because of you guys)

Spoiled my first day at office, extra charges incurred because of stay in hotel, no valid alternative provided and assisted with.

CC_08608596

Society charges have been deducted again, I need that to be refunded too no reason why I should double spend on it Attaching other charges that has to be refunded from previous transactions Total refund amount: 1770 + 4000 + 3574 + 3350 = 12694

I'm a resident of Nestaway -
Padmavathi Nest, The initiate button has been disabled and I am not being able to initiate any move out on the app. The customer service nor the property manager will respond to my calls. I need a solution immediately as this is very urgent.

Owners-don’t deal with NestAway. They are Fraudulent and irresponsible.
I’m the owner of a building in Banaswadi. The tenant in my apartment (77710) has paid the rent to NestAway, but NestAway has NOT transferred the rent to my account. I have made repeated follow ups with the property Manager, Hussain, the Area Zonal Manager, Ganapathi, and the accounts person my mails, calls, Watsapp messages, but none of them have responded to my concerns. I’ve even given them a warning that I will discontinue the contract with them, but they don’t seem to bother. I will now ensure that I lodge an official complaint/case on NestAway.
If it was possible to give them a negative rating, I would be the first to do so.

Have rented 1 BHK at Chandhana Residency (House ID:48782), Kudlu Bangalore.
I Moved there back in 2019, April 1st and paid 30, 000 in advance, I moved out this April 14th 2021 and it's been almost 48days no response for my deposit refund.
Despite of making multiple calls and rising compliant no one response to any of the request

Today marks the 11 th day after my moveout and I still haven't received the refund. I am not sure if Nestaway has embezzled my money. This entire company is a sham. I am definitely taking a legal action today on. This complaint is just a heads up.

Hello,

I want to let you know about the experience of my NestAway : -

First time, I am using NestAway Services, Booked a room in a 2 BHK flat.
I moved on 28th May, 2022.
From the time of Move In only, Fridge is not working, Everyone knows that.

I have informed the Move In Assistant, Area Manager, Property Manager at the time of move in only.

I created many tickets for the issues I faced during Move in.

1. Fridge not working
2. In Bathroom, Tap flow is very slow, Commode Seat screw is not there.

These tickets were created long ago, its been 12-15 days, no update on them

Tickets have been escalated till level 4, still no updates on them.

For Fridge, vendor was assigned, they repaired fridge 3 times, it will work for 4-5 hrs, again it will stop working.

I keep telling Property Manager, Move in Assistants, other Managers, raised Customer Care Requests
I keep writing mails to [protected]@nestaway.com, reply I get is - we are working on it and we are closing this thread.

Details : -

Nestaway ID - 2744

Address : - Flat No 302, Sowmya Sarovara Apartment, Rachnahalli Main road, Thanisandra, Bangalore, Karnataka - 560077

Customer Care Request Tickets :-

CC_08604533
CC_08603157
CC_08603664
CC_08603671
CC_08603943

I had initiated a moveout on the 1st of June and have left the property on the very day expecting a refund of my deposit amount within the first week. However, to my utter disappointment, there has been no refund received. What is more, there have been many unreasonable charges added on my account. The charges existed even when one of the roomies had exited and had not been fixed since then and the same charges have been applied on me. It's the 10th of June and my refund is still stuck. I have talked with the owner of the flat but came to know that the finances are handled by Nestaway. The entire company is crap and I will make sure I will take it to the legal authorities if no action is taken on this part.

My Name is Joylan James Miranda. I am calling to Mohammed Sadiq, the Area manager of Nestaway. He is not receiving phone. I am facing Problem on water heater. Please solve the problem

I have initiated the move out request on 19th of may 2022.

I saw a day later the move out request got erased on the application.
So i contacted the nestaway agent who showed me the flat for rent. He gave me support number and his nestaway managers number.

I contacted the manager and he asked to reinitiate the request. So i did on 21st may. I have the screenshots of it.

I sent the screenshots to the manager as requested by him. And i believed the issue he will resolve. I even contacted him for the move out inspection and he said they will come on 30.itself. on the move out date.

I have screenshots of this conversation as well.

Now they are asking me to pay rent of june month.

I somehow was able to get through the nestaway support after some.attempts of call and they said " the nestaway mobile application is useless. Nestaway agents are also useless. And i should have contacted the support team instead. Its my fault and i have yo pay the dues after he makes a new move out request today 5 june 2022."

This is complete cheating and fraud.

If rhe application and the agents are useless why mislead the customers by having them in the first place.

The way the agent talked and provoked me by using some words like its your fault none of our business kinda attitude led to frustration and harassment of mine.done by the support team.

This complaint is to highlight harassment and fraud done by nestaway.

Kindly look into it.
I can provide the screen shots of all the conversations and checkout requests made by me.

Deposit amount has not been given to owner of Flat 306, Shivanna Building Dasarahalli hebbal kempapura bangalore by Nesraway since 7 months. Now owner is saying to leave the house by this Saturday.

Swapnil Shailesh Srivastawa
[protected]

I raised a move out request on nestaway on 19th April following the 45 days period my move out was planned for 3rd June.

I received a call from your team on 29th June to confirm the move out however upon confirming the same over call. My move out request was cancelled from your end without informing me.
All this has been done in the last week of my move out so that they can forcibly charge me for next 45 days notice period.

Why would I want to cancel my move out even when I have already relocated to a new city and have vacated the property?

I would request you too kindly look into this concern as I have already vacated my room and the property is now empty and then too the rent has been charged to me. Please remove the rent and also please process my move out as planned before.

Hi, My name is Varadha Reddy, I had stayed in nestaway property (Anasuya nest, Bangalore) hardly 45 days and vacated due to property got offboarded mutually by nestaway and the owner, and received mail on very short notice to vacate the property. And I haven’t seen anyone from nestaway during the stay. When I asked to waive off the charges, they said all are valid, hence can’t be waived off. I had asked for videos to share while move i n and move out, when I saw both the videos, i found that in move in video was only 1 minute and where as move out video was around 5 minutes. And the nestaway customer care is saying it’s valid.please do the needful and arrange refund.