Product were undelivered not the refund was issued :
May 21, 2022
[protected]A
Neuciti Plus Syrup 60ml - Rs.2, 010.00
Apr 21, 2022
[protected]A
Kenz Soap 75gm - Rs.142.00
They have the extremely difficult portal to get connect to customer service.
Aug 22, 2022
Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2022
Netmeds Customer Care's response Hi Syed,
Sorry for the inconvenience.
We see that the refund has been initiated for the shared orders. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.
Looking forward to serve you in a better manner soon.
Regards,
Netmeds Team!
As per FAQs mentioned on Netmeds, I can cancel the order if it's not in transit otherwise if it's in transit I can refuse delivery.
In my case, I was not at the delivery location and my order reached the delivery location on 20th July. Neither I get any call from deliver partner nor I asked anyone to pick the order but still the order showing and delivered without my OTP.
My amount now got stuck, I don't know to whom delivery person handover the product, I also don't know if it's really handover to someone or not and it went back to inventory with status showing delivered.
I have not seen such customer care support, I tried reaching multiple times over call to speak to customer care but call immediately automatically disconnected when I choose option to speak to representative, but one fine day I pressed option to place a new order and register as a new user and surprisingly my call was forwarded to customer care and I spoke to them to cancel.
Even after that it's 5 days no action being taken on my issue.
My order ID is:[protected]ASO2