Netmeds Complaints & Reviews

I ordered some emergency & urgent medicines from Netmeds on 17.07.2022 at 0654 pm, but they do not dispatch the medicine now. They intentionally delayed my order. Solve my problem immediately.

How irresponsible they are. Why too late.

ORDER ID:[protected]A is not delivered to me but delivery status shows the item was delivered. I request you to consult the delivery àgent, because he called me for home adress and I was sent him my home location through WhatsApp but he didn't come to my home.

I have purchased medicine from netmeds app by paying 18.75 rs from Phonepay amount debited but order not confirm and not showing in my order section

Order ID:[protected]ASO2
Order Date: 20th May'2022
Delivery Date: 24th May'2022
Ticket No:[protected]

I used to order medicines through Netmeds portal. In the order that order ID I mentioned above, few medicines were missing in the shipment. I raised a ticket/compliant through the Netmeds Customer care. I response I received from them is too lame and unacceptable. They re repeatedly telling one thing which is " your order has been delivered successfully". Please help me to get my refund properly.

Order id[protected]ASO1
Order is not delivered even after 1 and half months
I have reached customer care 4 times and sent multiple mails regarding order but every time no action was taken. Order is still not delivered. Every time they say that we haven taken required actions and i should wait for 24 hours. They don't even want to look into my complain.

Order date 9-july-2022, placed order 17-july-2022.mob no:[protected]

I ordered few medicine from Netmeds app I have attached the order detail
few medicine were unavailable so netmeds refund my money to my netmeds wallet (should be back to my acct/original payment method) but its ok if they keep in my wallet but now i am not able to use that i have emailed to them about this and they are replied to me about there NMS supercash and all and now i am getting message this is going to expire in 3 days and you can see below the amount 572.25. but when i am placing new order it doesn't allow me to use the 572.25 rupees i don't want use there any super cash or offer just want to use my refund amount for new order but its not available this kind of refund amount they are going to use like that i am not aware. i just want my refund amount to available to use for new order or refund back to my acct like original transaction.
Please let me know what should I do ?

all the screenshot attached with this request

Cream K-Fusi-B 10g ordered vide Order No.[protected]ASO1 Dt.11.7.2022 according invoice NoCSHX[protected] DT.12.7.2022 received by me on 16.7.2022.
On opening of package found only 01 cream against ordered 02.
Please do needful to avoid inconvenience and financial loss to me....

Product were undelivered not the refund was issued :

May 21, 2022
[protected]A
Neuciti Plus Syrup 60ml - Rs.2, 010.00

Apr 21, 2022
[protected]A
Kenz Soap 75gm - Rs.142.00

They have the extremely difficult portal to get connect to customer service.

I have paid 1057 rupees and they send only half quantity of each med. I can't even see my original order invoice ... Such fraud

Last month ordered medicine haven't received to date customer service of no help and the manager dosent want to face the customer the only standard answer we get is in 1 days you will receive the medicine its over a month now

I placed an order by 924 rupees via google pay although money was deducted but order is not reflected on my app

I had ordered medicine on Netmeds on 10th July 2022
I paid Rs. 936.99, but I received the receipt of Rs. 885.60 (discount price)
I had raised a complaint but no comment on the issue

Order on Netmeds app shows Morr F 10% as Rs. 1025/- but MRP on the box is Rs. 975/-
Similarly for Thyronorm 50mcg, the price shows Rs. 146.24/- but MRP on the box is Rs. 132.02/-

The price shown on netmeds app and charged was inflated above the MRP on the box and physical invoice

My refund amount not given by netmeds till now of order of 12th june
Order id.[protected]A

I have order few medicines on July 11.
Order ID[protected]A with an estimated delivery July 11-July 13.
Today while typing this complaint it is 15th July and still the order is in processing. There is no call or notification from netmeds with any update on why the order is delayed and by when it will be delivered. Being a netmeds first member I was expecting the delivery to be superfast as it says in benefits(for members). This totally unacceptable as the patient needs to take medicine everyday for a heart related problem. Playing with the life of person is not acceptable.

I want the medicines to be delivered ASAP with an apology note for late delivery and also a compensation in return for not delivering on time

The items in the order were a priority one and as you promised on-time delivery I agreed to proceed for the transaction.Please let me know whether you can deliver the goods latest by tomorrow or else. This is not the first time I am complaining about the delay in deliveries of goods ordered. The order out for delivery 3 time and I received qurier boy number an sms and i call him but no response from his side.I called your customer service representative 3-4 times but the booked my complaint and did not take any action. I am not expecting such kind o[censored]naccepted behavior from a company.

I placed an order on 29th June 8:22PM Order ID[protected]A and paid Rs 454.95 and the order failed but money was deducted so I tried to order again and paid again and the order failed again and Rs 454.95 was deducted AGAIN. I contacted netmeds chat support (which is difficult to find on their app) and they initially said i should wait for 7 days and I waited and then I said i didn't get any refund. They asked me to share gpay payment receipts and they removed attachment from chat so I that I won't be able to share receipts. After raising multiple tickets I have not received my refund for 2 payments.

I had placed an order lest night (12th July 2022) through my Netmeds app. The amount was payed through UPI and the money has been debited, but the orders section on the app shows that no order has been placed. Kindly initiate a refund or place the order.

Order id[protected]ASO1.courier QWIK .DELIVERY PARTNER GRAB.Grab says they don't deliver at my address. So what can I do??? Coustomer care executive says will deliver shortly priority basis (common word)

I have ordered two medicine on 11 july 2022 but delivery has been delay and now it shows delivery failed but there is no call from the courier office please deliver the medicine as soon as possible