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Netmeds Complaints & Reviews

www.netmeds.com

3.4

Updated: Aug 23, 2025

Complaints 1190

Resolved

717

Unresolved

473

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Netmeds reviews & complaints page 13

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I had ordered two medicine from netmeds. One was ordered by wrong name so i returned it and they said they will refund within 2-3 weeks. It has been two month but whenever i ask for refund throgh email, they says your complain is forwarded to concerend department and it will addressed shortly. In between they said they have processed the refund into my bank acc but when i did not receive any amount into my acc then i asked them again and they said they have forwaded my issed with concerned department. This is going on since last two month and i want my fund back. Pls help

Aug 22, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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I placed a himalaya baby care kit, but they delivered the lower version.
It looks like its done to deceive the customer as they have similar image to product issue on other products.
I called them few times but they say their other team looks into this. My tickets are always getting the same response with no results. Its been two weeks and still no response.
Then their calls started to go blank after waiting, so very unfortunate that such company is surviving for these years in India.
They are cheating customers.

Aug 20, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

Sep 26, 2022

Updated by [email protected] What is the point of resolution after a month. :(
I had to buy from another site so that I could gift it on time.

When you buy a gifting pack it has a gifting purpose, which means a timeline,

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I had Placed an order on Netmeds on April 15, The product has not been delivered and from April 22nd I am following for the refund of Rs., 2, 799.They are saying that the amount has been refunded but till now i have not received my money.continuously but no respond from them.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jul 14, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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Order id[protected]A
Order 2 items on july 6th. On july 7th received only one item. Immediately sent an email to missing department regarding the issue. Till july 11th not providing proper response and even there customer service is pathetic stating that we have escalated the issue. Not even providing the status on re- shipping the tablets or providing refund.

Aug 17, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Lingith Paul,

Sorry for the inconvenience caused.

We will reship the order. We assure you that your issue will be addressed and resolved speedily.

Regards,
Netmeds Team!

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I placed order on 7th july 2022 my payment got deducted but my order was declined and still they are not answering regarding refund

+1 photos

Aug 21, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Nidhi,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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Order id.[protected]A
Medicine name : Neuciti plus syrup 60ml
Quantity : 2
Price : 1072
I have returned my order on the same day it is delivered and it had been picked on 16th of june but still now netmeds has not given my refund amount

+1 photos

Aug 26, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience caused.

Due to banking regulations and auditor rules, processing the cash refund to your bank could take a bit longer time than normal. There is no need to contact us again, as we will surely follow up and get it done.

Regards,
Netmeds Team!

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I had tried to place an order worth ₹2026 medicines on 7th July. My amount got debited from my account but order wasn't placed. It's been two days I am trying to either get the medicine delivered or money refunded. The executives are just asking me to wait for 24 hours and then 48 hours. One of them had an audacity to say that my money is safe with netmeds. What is netmeds now, RBI! Atleast a confirmation that I will get the medicines delivered or not would do for me. If netmeds are just going to eat my money up and not gonna deliver the medicine then I have to place the order elsewhere.
Complaint had been registered through mail, chat and calls- every possible way. Ticket no. [protected]. But netmeds service executive as well as the accounts team whom they forward my complaint to are sleeping. Since no action has been taken in this regards.

+1 photos

Aug 17, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Jincy,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Guwahati

The company is totally irresponsible no value for time medicine are the most important things if it could be ny other parcel then it would be other thing should a people sufferer for not getting medication. If a person had to buy medicines from the pharmacy then what sor is ned meds for if you can't deliver the item on time above that the customer care keeps on telling the order is on high priority, if it was so then why the item is not delivered on times number of times i complained about it but still the same no action rely on 3rd party courier service Qwik .

Aug 18, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Jul 08, 2022

Updated by SoumenD17661610 Does it take 2 days from kolkata to reach Guwhati where as the other item reaches within 2 and half hour

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience.

We see that the refund has been initiated for the orders[protected]ASO1,[protected]ASO2, and[protected]ASO4 on 9th July. It will be reflected in your original mode of payment within 1-9 working days.

We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Address: Deepa Magar, MeECL compund, Lumjingshai, short round road, Shillong , 793001, Meghalaya

I, Deepa Magar have ordered for one box of ' I Know Ovulation' (MRP 549) and paid by me was Rs. 494.10 /- to Netmeds.
ORDER No.[protected]AS02
Invoice No. CSSF[protected].

Bbut, it is very unfortunate to mention that i have received only one strip instead of a complete box containing a total five strips. (photo copy of order and item received is enclosed)

Netmeds should see the seller is doing this intentionally and harassing the customer.

i want my full money back and take back one strip.

Regards

Aug 17, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience.

We see that the amount has been credited in your Netmeds E-wallet for order[protected]ASO2. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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This with reference to my order[protected]M where delivery was initially expected on 5th but I am still to receive the nebuliser and one of the respirate.
From 5th -8th I have raised number of complaints on the Netmeds app to cancel my request as this medicine wand nebuliser was a critical need which I have now purchased from the local medical store directly.
None of the Netmeds executives are able to give me a solution and I have just been dragged with the same comment from the last 3 days.
Please someone help to get the order cancelled and there is a definite need to take strict action against such entities dealing in critical and life saving medicines with such a lack of customer focus

Aug 18, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience.

We see that the refund has been initiated for order[protected]MSO1 on 10th July. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Hi Team,
Doctor consultation scheduled at 07.30 PM yesterday, but till now no doctor has consulted me.
Followed up the same over customer care, they are very careless, asking me to cancel the order and disconnecting the call.

How do I escalate this issue.

Thanks,
Aneel

Aug 21, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Chandanam,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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Order[protected]M.
Ticket No:[protected]
Please return the product because I order the green tracnil sachet and I received the order but you send the blue tracnil sachet

+3 photos

Aug 16, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Anisha,

Sorry for the inconvenience.

We see that the refund has been initiated for the wrong product on 8th July. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Placed order on 15-Jun, made differential payment subsequently, received confirmation from Netmeds on the payment, it is 3 days medicine not yet shipped.
Have been following up for medicine with Netmeds for 4 weeks, no outcome
They are cheating, for God's sake the payment is for my mother's Insulin

Jul 14, 2022

Complaint marked as Resolved

The medicines were received just 1o minutes back. Thank you

Netmeds customer support has been notified about the posted complaint.

Jul 07, 2022

Updated by PriyaR@5 Someone pls help get the money back at least

Verified Support

Jul 14, 2022

Netmeds Customer Care's response Hi Priya,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

Jul 14, 2022

Updated by PriyaR@5 Appreciate ur response the shipping was fine last night.
Just now received the medicines.
****
PS: Reaching till this was really painful, just want it team to understand.

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P

PriyaR@5

Jul 12, 2022

Still no response from Netmeds, someone pls help in getting my money back

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Website: Netmeds

I tried to place an order for 1400rs. The money was debited but order is not placed. Products are still in cart. Requesting a refund as soon as possible. I am attaching screenshot of the transaction.

+1 photos

Aug 9, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and a screenshot of the payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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TRACKING ID:pf[protected].001

ORDER ID:[protected]ASO2

Delivery partner: Qwik

Delivery date is passed and its about 1 month i have placed an order still my package is not delivered to me. Please look into it asap

Aug 7, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

Netmeds Customer Care's response Hi Ankita,

We understand your concern regarding the delivery status of your order[protected]ASO2.

We regret to inform you that your order has been returned as undelivered by the courier.

We will re-ship or refund the amount as per your request.

Kindly confirm us to proceed with the same.

We look forward to your response to proceed further.

Regards,
Netmeds Team!

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Order was not delivered so had called customer care, they said that if the items get damaged before delivery, they are returned back to source. So the order was returned and refund will be received. However, the refund has not been received and order is in Returned state.

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

Jul 08, 2022

Updated by Mansi_45 Hello, which email id I need to share order details?

Jul 29, 2022

Updated by Mansi_45 Issue is not resolved yet. Order was not delivered so had called customer care, they said that if the items get damaged before delivery, they are returned back to source. So the order was returned and refund will be received. However, the refund has not been received and order is in Returned state.

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M

Mansi_45

from Mumbai, Maharashtra

Jul 29, 2022

Issue is not resolved. Please resolve as soon as possible

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I am unable to find my order in the netmeds app after the payment is successful. Customer care not responding on this. They are disconnecting the calls. When i tried to contact them.

Aug 12, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Chennai

On 2/07/2022 at about 10 am morning, I have placed an order for 2 meds costing Rs. 183.75 and proceeded to pay it through net banking. The said payment was successful. After that I also received a message from my concerned bank that the payment was successful. However till now that is at 4/7/2022, at 7 pm the order is not reflected anywhere not I received any msg from netmeds. I ve sent 6 emails at their official email address but no response from anyone.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jul 5, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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The Estimated delivery date of the medicine passed but no delivery yet.

+1 photos

Aug 12, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience caused.

We will coordinate with the courier and get it delivered to you at the earliest.

Regards,
Netmeds Team!

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I ordered some medicine and pay via Gpay . now they don't show any order details. any order history. customer care are also not available.

Aug 9, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Netmeds Customer Care's response Hi Mouparna,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!

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