Netmeds Complaints & Reviews

I canceled 2 orders and they were not delivered. I never received my money back and it is impossible to reach customer care as the call gets disconnected. Chat support has been unresponsive as well. It has been 3 months and they have swallowed my money.

[protected]W-Order got cancelled without any proper intimation.
Please reinitiate the same order again. I need the medicine immediately

I have tried to book medicine the amount for the same got deducted twice but the order didn't got confirmed. Even after lots of mail call and chat CS team is not even able to identify whether they have received the payment or not. Always use to say we have forwarded your request to higher level but no response from them yet.

I have placed prepaid diagnosis order on netmeds on 11 april order Id- DIAG[protected]
It’s delivery date was on 13 april and today is 18 april and its still showing order pending i have contacted netmeds costumer so many time they all are saying same thing i have raised ur complaint it will be resolved shortly. So olz raised my complaint and take action i will be thankful

Ticket No:[protected]
Order No:[protected]M
I ordered 4 Coversyl 8mg tablets as per the doctor's prescription but I have got two different types of Coversyl 8mg tablets, 3 Coversyl 8mg and 1 Coversyl Plus which I haven't ordered. Please replace the medicine Coversyl PLUS ASAP. Find attached snippet for reference.

Since last more than 2 weeks still there is no update on medicine replacement as I got the wrong product. This is the worst service ever I've seen and now decided to never order medicine online from Netmeds company. Every time got bulishit reason that your team is working on the issues.

Dear Sir/Madam,
Netmeds order no[protected]M, I made the payment via Paytm app. Payment eas made to Reliance Retail but the Netmeds app shows order is declined. Payment has been made but the order is declined. Customer care executive is not responding. Please help.
Thank you.

Placed my order on Oct 2021 part of my order was missing. I am being following up making calls emails 100s very irresponsible company shame on them.

Can take an action till date.

I tried to order medicines from netmeds on 12/04/2022 at 5:07 pm. For the payment of 2244/- I used 420.92/- jio cashback and paid rupees 1823.72/- through Google pay. But on the payment page rupees 1823.72/- has been deducted from my google pay account but order is not placed and all the itmes remain as it is in my cart. Now since last two days I am continuously contacting to your team but there is no help from netmeds team. Your services are extremely worst. I have to bought medicines for my father. He is a BP and heart patient and you are delaying my refund. So return my amount as early as possible otherwise I will go in consumer forum and look for other legal options.
Transaction ID is[protected].

On 8 april i ordered medicine worth rs 1195 which i paid through phonepe upi
But the order got declined and amount got deducted and i never got a refund when i called the customer care they asked me to wait for 24 hours but the money never got refunded i also contacted the phonepe customer care and the said the amount was successfully transferred to netmeds so i again contacted the netmeds customer care but again I got the same response
I want my money refunded as soon as possible

I ordered for some medecines on netmeds dated 5th April, 2022..but acmount was debited from my account but order was not placed..i nooked a complaint regarding it on netmeds but it is not resolved yet..lack of medecine is causing much pronlems..
Netmeds is playing with someone's life..

I ordered two times and both times money deducted but no order is showing in order section. Is this a glitch or what. First time i didt notice the order id so i ordered second time with same medicine. Then msg came order is successful and order id is[protected]A. Pls let me know where is my both order

NETMEDS
ORDER NO[protected]WSO1
PLACED ON 18TH MARCH 2022

COMPAINTS:
1. Medicines stiil not received.
2. Track dlievry says money recd but nothing after that
3. The so called Nita's Chat goes round and round in aloop without giving any info.

My name and address:
Achyut Vaze
71. Anup Apts, Juhu-Versova Link Rd
Mumbai 400053
Tel: [protected].

I have purchased an item on 1/4/2022 and yet received my order. Order id[protected]A

I received the order and the refil pack in the order was leaked i contacted netmeds and asked them for a replacement they said they will arrange a reverse pickup for the same but i disposed the leaked pack and i shared the image of the leaked pack with them but they denied me for the replacemt as i didnt have the leaked pack.
Company not reacing my prodct

Order ID:[protected]A.

There is a delay in delivery, when I reached out to customer service via chat option they are giving standardized messages and but not taking any accountability, when I asked them to cancel my order no response from them and not able to cancel from app as it is in Transit status.
Tried sending out a email no response and Calls to Customer service are unreachable such a pathetic organization they are running without any accountability towards customers.

Order id[protected]A -
Netmeds are dangerous and fraud company for medicine delivery.
Everytime they delay in medicine delivery which affects the patients.
The executives keep on getting wrong commitments and also do not have mechanism to transfer call to supervisor.
Even if tou get a chance to talk to any supervisor, you would get another bunch of wrong commitments.
They even disconnect customer calls without giving proper update and are only script driven.
This is really affecting online medicine delivery industry and affecting patient health.

Order id[protected]A -
Netmeds are dangerous and fraud company for medicine delivery.
Everytime they delay in medicine delivery which affects the patients.
The executives keep on getting wrong commitments and also do not have mechanism to transfer call to supervisor.
Even if tou get a chance to talk to any supervisor, you would get another bunch of wrong commitments.
They even disconnect customer calls without giving proper update and are only script driven.
This is really affecting online medicine delivery industry and affecting patient health.

I order LFT test in April 1 on niramaya pathlabs. It should be taken on April 2 in the time slot of 6:00 M to 7:00AM. But, April 1 evening call came for the lab, your selected time slot has been fully booked. So that we have changed to April 3. So I conclude to cancel the test. Till now I won't get refund amount of that prepaid order. So kindly do the needful.

My money has been deducted but order didn't get place. On April 7th 2022 I have made a payment of RS 731 to Netmeds via Amazon Pay. I tried reaching out to their customer service but they didn't respond. I need my money back immediately or else I will file a case against you

On 30th March 2022, I was trying to place an order via netmeds app.
While doing checkout I selected amazon pay as payment option with jio cashback as part of my payment.
My transaction was successful in amazon pay. But in netmeds app order was not confirmed and items were still showing in shopping cart.

Bank reference id for Amazon pay transaction:[protected]
Amount Rs. 6430.92

I already confirmed with Amazon Pay team which confirmed that since Bank reference id was generated and transaction was successful money is successfully debited and credited to reliance account as shown in attached photo.

On repeated complaints to customer support of netmed app, I just get that we will get back to you as our payment team is checking.
And then I get mail from nedmed that money is not received. When I call them and explained that Bank reference number is generated, how you are checking if money is received or not. But again same repetitive answer that we are checking.

Because of this my 6430.92 Rs. are stuck.