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Netmeds Complaints & Reviews

www.netmeds.com

3.3

Updated: Aug 23, 2025

Complaints 1191

Resolved

717

Unresolved

474

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Netmeds reviews & complaints page 20

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Order ID[protected]A
AwB [protected]
I ordered I win capsule Quantity of 5. After a long time I have received my order today, but I have received only one. There should be 5 strips. This is an emergency medicine that firstly arrived very late and also medicines are missing. I want immediate refund of my order for the missing item and will prefer this medicine from local medical store.

May 11, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2022

Netmeds Customer Care's response Hi Sandipkumar,

Sorry for the inconvenience caused.

We are working on your concern and will notify you with an update at the earliest. We need your cooperation in this regard.

Regards,
Netmeds Team!

May 02, 2022

Updated by sandipkumar9580 They are just passing time from 20th April 2022.
Same things they just copy and paste in the mail. I am sharing the screenshot. Netmeds is a very bad company, we all should avoid from this type of online platform. There are many options like 1mg, pharmacy, Apollo etc.

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I canceled 2 orders and they were not delivered. I never received my money back and it is impossible to reach customer care as the call gets disconnected. Chat support has been unresponsive as well. It has been 3 months and they have swallowed my money.

May 19, 2022

Complaint marked as Resolved

After multiple attempts, they responded and received refund. Thank you!

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

Netmeds Customer Care's response Hi Mannu,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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[protected]W-Order got cancelled without any proper intimation.
Please reinitiate the same order again. I need the medicine immediately

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 21, 2022

Verified Support

Hi Rajesh,

Sorry for the inconvenience.

Please be informed that the prescription has not been submitted from your end. We had scheduled a free online consultation but the calls went unanswered after multiple times. Hence we had to cancel the order and initiate a refund.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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I have tried to book medicine the amount for the same got deducted twice but the order didn't got confirmed. Even after lots of mail call and chat CS team is not even able to identify whether they have received the payment or not. Always use to say we have forwarded your request to higher level but no response from them yet.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 21, 2022

Verified Support

Hi Anwar,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id.

Looking forward to your email.

Regards,
Netmeds Team!

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I have placed prepaid diagnosis order on netmeds on 11 april order Id- DIAG[protected]
It’s delivery date was on 13 april and today is 18 april and its still showing order pending i have contacted netmeds costumer so many time they all are saying same thing i have raised ur complaint it will be resolved shortly. So olz raised my complaint and take action i will be thankful

May 28, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Apr 20, 2022

Updated by Abhayr965 Plz respond

Verified Support

Apr 21, 2022

Netmeds Customer Care's response Hi Abhay,

Sorry for the inconvenience caused.

We will coordinate with our team and get it resolved at the earliest.

Regards,
Netmeds Team!

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Ticket No:[protected]
Order No:[protected]M
I ordered 4 Coversyl 8mg tablets as per the doctor's prescription but I have got two different types of Coversyl 8mg tablets, 3 Coversyl 8mg and 1 Coversyl Plus which I haven't ordered. Please replace the medicine Coversyl PLUS ASAP. Find attached snippet for reference.

Since last more than 2 weeks still there is no update on medicine replacement as I got the wrong product. This is the worst service ever I've seen and now decided to never order medicine online from Netmeds company. Every time got bulishit reason that your team is working on the issues.

Jun 5, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

Netmeds Customer Care's response Hi Nishant,

Sorry for the inconvenience caused.

We will coordinate with our team and will arrange a reversal at the earliest. We need your cooperation in this regard.

Regards,
Netmeds Team!

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Dear Sir/Madam,
Netmeds order no[protected]M, I made the payment via Paytm app. Payment eas made to Reliance Retail but the Netmeds app shows order is declined. Payment has been made but the order is declined. Customer care executive is not responding. Please help.
Thank you.

Apr 16, 2022

Complaint marked as Resolved

There was some IT glitch. I got the payment refunded in Paytm. Next I used the same amount to re-order at netmeds. Problem solved fast.

Netmeds customer support has been notified about the posted complaint.

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Placed my order on Oct 2021 part of my order was missing. I am being following up making calls emails 100s very irresponsible company shame on them.

Can take an action till date.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 21, 2022

Verified Support

Hi Yadavdon,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: HIMALYAN COLONY NAJIBABAD

I tried to order medicines from netmeds on 12/04/2022 at 5:07 pm. For the payment of 2244/- I used 420.92/- jio cashback and paid rupees 1823.72/- through Google pay. But on the payment page rupees 1823.72/- has been deducted from my google pay account but order is not placed and all the itmes remain as it is in my cart. Now since last two days I am continuously contacting to your team but there is no help from netmeds team. Your services are extremely worst. I have to bought medicines for my father. He is a BP and heart patient and you are delaying my refund. So return my amount as early as possible otherwise I will go in consumer forum and look for other legal options.
Transaction ID is[protected].

May 22, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

Netmeds Customer Care's response Hi Ankit,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id.

Looking forward to your email.

Regards,
Netmeds Team!

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On 8 april i ordered medicine worth rs 1195 which i paid through phonepe upi
But the order got declined and amount got deducted and i never got a refund when i called the customer care they asked me to wait for 24 hours but the money never got refunded i also contacted the phonepe customer care and the said the amount was successfully transferred to netmeds so i again contacted the netmeds customer care but again I got the same response
I want my money refunded as soon as possible

Apr 15, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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I ordered for some medecines on netmeds dated 5th April, 2022..but acmount was debited from my account but order was not placed..i nooked a complaint regarding it on netmeds but it is not resolved yet..lack of medecine is causing much pronlems..
Netmeds is playing with someone's life..

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 21, 2022

Verified Support

Hi Annu,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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I ordered two times and both times money deducted but no order is showing in order section. Is this a glitch or what. First time i didt notice the order id so i ordered second time with same medicine. Then msg came order is successful and order id is[protected]A. Pls let me know where is my both order

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 21, 2022

Verified Support

Hi Billus,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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NETMEDS
ORDER NO[protected]WSO1
PLACED ON 18TH MARCH 2022

COMPAINTS:
1. Medicines stiil not received.
2. Track dlievry says money recd but nothing after that
3. The so called Nita's Chat goes round and round in aloop without giving any info.

My name and address:
Achyut Vaze
71. Anup Apts, Juhu-Versova Link Rd
Mumbai 400053
Tel: [protected].

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Netmeds Customer Care

from Chennai, Tamil Nadu

Apr 12, 2022

Verified Support

Hi Achyut,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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I have purchased an item on 1/4/2022 and yet received my order. Order id[protected]A

Apr 10, 2022

Complaint marked as Resolved

I have purchased an order on 1-4-2022 and not yet received my order Please resolve the issue Order Id- 16488338149070150A

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

Netmeds Customer Care's response Hi Kiran,

Sorry for the inconvenience.

We see that the refund has been initiated for the order. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Address: Mumbai

I received the order and the refil pack in the order was leaked i contacted netmeds and asked them for a replacement they said they will arrange a reverse pickup for the same but i disposed the leaked pack and i shared the image of the leaked pack with them but they denied me for the replacemt as i didnt have the leaked pack.
Company not reacing my prodct

May 23, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

Netmeds Customer Care's response Hi Hriday,

Sorry for the inconvenience.

We see that the refund has been initiated for the mentioned product. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Order ID:[protected]A.

There is a delay in delivery, when I reached out to customer service via chat option they are giving standardized messages and but not taking any accountability, when I asked them to cancel my order no response from them and not able to cancel from app as it is in Transit status.
Tried sending out a email no response and Calls to Customer service are unreachable such a pathetic organization they are running without any accountability towards customers.

May 18, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

Netmeds Customer Care's response Hi Prem,

Sorry for the inconvenience.

We see that the refund has been initiated for the order. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Order id[protected]A -
Netmeds are dangerous and fraud company for medicine delivery.
Everytime they delay in medicine delivery which affects the patients.
The executives keep on getting wrong commitments and also do not have mechanism to transfer call to supervisor.
Even if tou get a chance to talk to any supervisor, you would get another bunch of wrong commitments.
They even disconnect customer calls without giving proper update and are only script driven.
This is really affecting online medicine delivery industry and affecting patient health.

May 14, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience.

We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Order id[protected]A -
Netmeds are dangerous and fraud company for medicine delivery.
Everytime they delay in medicine delivery which affects the patients.
The executives keep on getting wrong commitments and also do not have mechanism to transfer call to supervisor.
Even if tou get a chance to talk to any supervisor, you would get another bunch of wrong commitments.
They even disconnect customer calls without giving proper update and are only script driven.
This is really affecting online medicine delivery industry and affecting patient health.

Netmeds customer support has been notified about the posted complaint.

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I order LFT test in April 1 on niramaya pathlabs. It should be taken on April 2 in the time slot of 6:00 M to 7:00AM. But, April 1 evening call came for the lab, your selected time slot has been fully booked. So that we have changed to April 3. So I conclude to cancel the test. Till now I won't get refund amount of that prepaid order. So kindly do the needful.

May 14, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

Netmeds Customer Care's response Hi Nagaraj,

Sorry for the inconvenience.

We see that the refund has been initiated for the order. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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My money has been deducted but order didn't get place. On April 7th 2022 I have made a payment of RS 731 to Netmeds via Amazon Pay. I tried reaching out to their customer service but they didn't respond. I need my money back immediately or else I will file a case against you

May 19, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2022

Netmeds Customer Care's response Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the screenshot of debited transaction details with your registered email Id.

Looking forward to your email.

Regards,
Netmeds Team!

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