Nokia India Complaints & Reviews

We purchased a new nokia lumia 535 on 25 December 2014 but after 3 days its screen disappeared, this is very disgusting for us that such a new model you launched a month ago not working. We submitted at your nokia care centre on 29 of december 2014 but till today we have not recieved any call or status of my mobile.kindly replace and send a new mobile in place of it. after spending a amount 9, 200 I am still have no mobile. what type of product you have launched ? Details of my mobile IMEI NO. [protected] Regards, Kirmani [protected]

my complaint no 1-[protected] Nokia lumia 720 Name Ashwin Dubey Contact no [protected] Date of purchase last 8 month (under warranty) Since from 15 dec 2014 i am waiting for resolution problem but till date no communication for buy handset i spend cash 18800 rs but as we talk about brand i buy but i am totally wrong no more trust on brand due to service due to official use i buy but don't buy Nokia handset its my personal opinion i am happy if Nokia change my handset this is 2nd time in 8 month i am having problem Nokia should realized such a problem in 8 month how the customer satisfied plz i am sharing this to many site my request to resolve it as soon as possible

the nokia service centre in Rourkela, odisha is unsatisfactory in care. initialy they told to wait for 1 hr for software upgradation for my nokia lumia 520 handset which is within warranty. now they took 2 days but the job is not done, neither they contacted me

Hello, This is to inform you that I have buyed Nokia lumia 625 dated 12/02/2014 and after its update 8.1 battery is draining too fast. When i went to Nokia care at dhanbad they are demanding job sheet which i had left it in kolkata where i stay but when i say i had to extend my warranty they say sir this we can do without jobsheet. Really disappointed these types of cheating can be expected by nokia but not by microsoft really disappointed and even they are telling me to submit the phone and they will not provide me any spare handset really disappointed after paying 17000 they are not providing me spare handset tottaly pissed off. Ankit Mittal Nokia Lumia 625 IMEI :[protected] Email id: [protected]@gmail.com

DEAR NOKIA CARE, I have purchased a Nokia hand mobile set during Feb 2013 from an authorised seller in Malkajgiri, Hyderabad. it's Model: X2-02, IMEL: [protected] Finding problems of 1) Automatic switching off and 2) No battery back-up, I handed over my set to your authorised 'Nokia Care' service centre at M/S. V. S. Communications # 1-19/FF/1, 1st Floor, Vijaya Towers, Opp. Poulomi Hospital, G-Block Colony, Dr A S Rao Nagar, Hyderabad -500062, Ph:[protected] on 29.12.2014 vide cash bill srl. no. 7393, Job No. 1412 29/005 for repair and paid Rs. 280/- service charge. They gave it back to me on 30.12.2014 i.e 24 hrs, but problems were not solved. Again I handed over the set on 06.01.2015 to them. They promised to solve the problems and gave me back the set on 09.01.2015 i.e., after 72 hrs. Yet, at the time of writing this message to you I find the same problem still continuing. The battery even without any transmission, is discgarging at the rate of about 2 points per 8 hrs. I am now feeling frustrated about the efficacy of your authorised service centre and do not know what to do? And hence this message. Expect your Priority attention. Regards, Yours sincerely, Prof Dr Pranab K. Bhattacharya M: [protected] B-311, Green Gold Apartments 1-34, Sai Nagar, Malkajgiri Hyderabad-500047

Dear Team, Below mail my inbox on 06Jna2015. subject is[protected] DRAW WINNERS NOKIA CO-OPERATION UNITED KINGDOM Nokia House. Summit Avenue Southwood Farnborough Hampshire GU14 0NAG, UK. Tel: +44-[protected] +44-[protected] +44-[protected] Email: [protected]@nokiaukoffice.com Thans and Regards Shailendra Kumar [protected] Dear Nokia Winner, We congratulate you for emerging as the award winner of the Nokia award £750, 000 Great British Pounds (G.B.P.) in year 2015 Asia Splash Promo. This award is conducted for us to promote and advertise our product in Asian Countries also to eradicate poverty in the Asian Countries to help the finance system of these countries to grow up in the coming future and be financially strong. Since we are one of the leading phone product company in India. Your Email emerged as the winner of our promotion after getting E-mails from service providers in India where Emails were selected randomly by our computerized ballot system and as such we wish to say congratulation on behalf of the Nokia Company United Kingdom as your Email emerged as the winner of our promotion. You will also be given a brand New Sony Vaio Laptop (VPCEG38FN) and 2 Nokia Lumia 1520 Mobile Phones. This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. Rules and Regulations 1. Winners are required to fill the Winning Processing Form, Failure to do so shall render the form invalid and winners will be disqualified. 2. Winners must know that the money won is very huge and as such should try as much as possible to keep their winnings strictly confidential until the said funds has been received. This is to avoid impersonation or double claims which we have experienced in previous draws. PLEASE SELECT YOUR CLAIM OPTION‏ ======== Option 1: You can come to OUR Headquarters in London United Kindom with your VISA document for collection. Please beinformed that your prize CAN NOT be claim by any 3rd parties such as friends or family members except you only for security reasons. ======== Option 2: Inability to meet with the stipulated time/period or no availability of Embassy/Travel documents (VISA), Your Winning amount of £750, 000 GBP will be transferred to your account within 24 hours from today through the Reserve Bank of India (RBI) to your domestic account that you will be giving to us. You are to fill it your Winning Processing Form completely in block letters, The 2 Nokia Lumia 1520 Mobile Phones and brand New Sony Vaio Laptop (VPCEG38FN) will be delivered to your address .So you can simply fill in the required information below and mail it back to us and please do send us your one passport size photograph on reply to this Email: [protected]@nokiaukoffice.com Prefix (Mr., Mrs., Ms., Dr., etc.):{:Please kindly attach your passport size photograph:} First name: Middle name: Last name: Home Address: Date of birth (yyyy-mm-dd): Age: Gender: Mobile Number : City/State/Province : Nationality: Country : Bank Name: Account Holder Name: Account Number: Bank Address: Branch Name : Please kindly attach your passport size photograph: Reply to this Email: [protected]@nokiaukoffice.com Important Notice: The Reserve Bank of India RBI has asked you to pay for the Administration Fees of Rupees 13, 950 INR before the transfer this amount in your nominated account. The Administration Fee can not be deducted from your won prize, because your prize has been protected by a professional hardcover insurance policy which makes it impossible to deduct from it, and it has to be remitted to you in full value. For more inquiry you can contact our London Office on Telephone no.: +44-[protected], +44-[protected] CONGRATULATIONS ONCE AGAIN FROM NOKIA CO-OPERATIONS. Once again on behalf of members and staff of NOKIA, I say congratulations as you spend your great fortune. PROMOTION MANAGER SIR. Bradley Anderson Powell Tel:+44-[protected] +44-[protected] +44-[protected] NOKIA CO-OPERATIONS® © 2015 Microsoft Mobile

I m deepak jaiswal ratlam m.p. I m using nokia xl ringer of my fone was shutoff and i have gone to service centre located at do batti ratlam mp Services men changed ringer but it was damaged, I have gone again service centre and men said ringer is not available at present you should come day after tomorrow, ok, i went again and answered to me same, I went again service centre after five days and I have told that I m doping job and my working time is 9:30 am to 6:30 pm which is same to your working time so that it is not possible for me that I come again and again daily, service men said again u should come tomorrow . So I am still suffering from the same thing. Deepak.[protected]@gmail.com

I bought NOKIA LUMIA 625 on 21st october2014 but after sometime it start creating problem now camera doesn't work, jack of earphone doesn't work, display & touch don't work properly, please help me to solve my problem my email- [protected]@gmail.com, contact no.- [protected], thank you

I purchased a Lumia 535 on december 20 at Nokia priority store nagercoil. I am facing touch issues with the phone. I contacted Nokia about the issue. They said the issues will be fixed with a software update. After a week I got the update and I have installed it. My current OS version: 8.10.14226.359, Firmware : 02055.00000.14511.22002. Still I having issues. I cant even able to type properly. The keypad is getting is getting clicked automatically, even after I take the hand from the touch pad. I have called Nokia care several times, but they are not giving proper response. They keep on telling software update will fix the issue. But they are not understanding the fact that i already installed the updates. I have contacted the customer care several times, they are not even ready to replace my phone. They keep on tell wait for some time. I don't understand, I have paid money, they sold me a faulty device. But they are not accepting for a refund or replacement. Do the needful things and give me a replacement.

I had bought nokia108 mobile oct 2013.Presnt it doesn't work.the main problem is when i was calling to somebody it automatically switched off.I have updated my mobile software in mobile shop, but it always shows same error.pls help next what can i do ? plz send me any information to this problem my mail [protected]@gmail.com

Hi, This is to inform you that I purchased a Microsoft Lumia 535 Dual Sim mobile phone on 30th Nov’14 from a Nokia Priority store located in Gaurav Towers, Malviya Nagar Jaipur (Bill No.-052). But unfortunately after 18 days the mobile phone display went off and the device could not be switched on. I went to the Nokia Care Centre located at New Sanganer Road, Jaipur and asked them to get the phone replaced after explaining them the problem, but they bluntly refused to help me and asked me to speak to the customer care via phone. Then on the same day I spoke to one of the customer care executives named "Shikha" and told her about my concern and very specifically informed her that I don't want to get my phone repaired but only want a fresh replacement for same. She then suggested me to deposit the device at the Nokia Centre only and assured me of forwarding the complaint further. As suggested I deposited the phone at Nokia Care (Jobsheet No.[protected]/141220/045)and again informed back the customer care executive the next day that the device has been deposited and again reminded them that I don't want any repair but only want it to be replaced. After few days when I did not receive any revert I called up the Nokia customer care again and asked them about the status. I was again informed that the complaint (Complaint no:- 1-[protected])has been forwarded and I would be contacted very soon, but again even after 2-3 days I did not receive any status update. When I again called up the customer care on 26th Dec'14, I was asked to give them some time and call back again on 5th Jan'15. As requested I called back again on 5th Jan'15 and was informed that the my mobile phone has been replaced and dispatched on 2nd Jan'15 and would be informed once it gets delivered to the Nokia Care located at New Sanganer Road Jaipur. Today at around 5:45 pm I received a call from the Nokia Care that my phone has been replaced and I can collect it now. When I reached the centre to collect it I was shocked to see that even after waiting for 18 days and going through all the mental harassment I was being given a device which was neither looking new from anywhere nor in a box rather was already looking used with a screen guard pasted on it. Thus I refused to accept it and returned back. I do not understand that even after mentioning it very clearly in every conversation I had with the customer care that happened in the last 18 days that I need a replacement for my phone, I was not given a seal packed mobile phone device in place of my damaged phone and was handed over a used mobile phone. Thus i would request you to kindly have a look at my complaint and help me in sorting out this issue. Thanks and Regards Abhishek Vats +91-[protected]

Hi. I purchased a NOKIA XL cell phone from "The Mobile Store" Outlet in Malviyanagar, New Delhi in September'2014. Since the date I purchased this phone it keeps restarting on it's own with no reason. I even tried to get fixed by submitting my phone at Nokia customer care unit located in Lajpat nagar, New Delhi. They said that it just required system update and the issue would be resolved. So, I allowed them to update my Nokia XL. After coming back from the customer care center it kept restarting on it's own with no reason. So the issue was never resolved by the technical support team of Nokia customer care center. I had already tried to convey them that it's just not system update issue but a faulty piece but they did not listen to me and the only solution the could provide was merely a system update that never fixed the issue. My Nokia XL phone is giving me a hard time as it keeps restarting several time in a day without any reason. There were so many times when I was in between some important work or call it got restarted which is extremely frustrating. I am busy person and I don't have time to run around Nokia customer care centers with this faulty piece specially when the support team of Nokia customer care center are least bothered about your time. The only solution that seems feasible to me is replacing my cell phone ASAP. So, please convey my message to whom so ever it may concern and do the needful.

Please pro Sir, I have purchased a nokia lumia 530 in 31st Dec 2014, IMEI No. [protected] within a week, when I was charging or talk within 10minutes the mobile got heated with a high temperature. Then I have submitted it to Nokia Care Centre, I am tired of arguing with the persons at the service center and He said It’s Still not repaired and now its Guarantee period is also Over Which was in 5days from the purchase date. But nokia care centre have never taken it Seriously. They have taken my phone for 5 times till date and kept it with them. I asked them to replace my phone but they are not ready to replace the phone. I am still facing the same problems and lot more as its increasing day by day.

on 22/10/2014 i purchased nokia 730 handset from HELLO BROTHERS COMMUNICATION with bill no: 5448 dated 22/10/2014. after a month or so, the handset started getting hung. i went to the shop from where i purchased it. the shopkeeper told me that it will go to the service centre and it took more than a month to solve this problem (as per service centre and shopkeeper). after taking the mobile i tried it and to my surprise it worked only for half an hour and started getting hung. again i went to the shopkeeper again and told him that it seems that nothing has been worked out to the software of this mobile it is still the same. shopkeeper told that i should contact the nokia company. my question is: 1. have i made any mistake by purchasing this mobile ? 2. are the service centre people at jaipur are not educated enough to sort out this issue ? 3. how long will it take for me to use this mobile without any problems ? kindly look into this matter or else i will have to go to the consumer court through my legal adviser. for your kind consideration purchase bill is attached. S.P.Sonkusale mob: [protected]

Sir, I have purchased a nokia mobile hand set model 535 IMEI No.[protected] on date 20.12.2014(Evening) at Bhubaneswar Nokia dealer(copy attached). The display of mobile damaged automatically on 22.12.2014(morning). Hence I demanded for new hand set but refused by the dealer saying Nokia Care Centre will take care of the issue. That is why I have complained at Nokia Care Centre bearing Job Sheet No. G.5912 dated.22.12.2014(copy attached). Till date I have not received my Mobile neither new or repaired. In this regard it is requested to direct your Nokia Care Centre to give me new nokia handset as soon as possible as the above said Nokia mobile was damaged with in 02 days of purchased. Other wise I may proceed to consumer court. Encl- copy of Retail Invoice & Service Job Sheet Yours sincerely, (Tirthabasi Sahu) Inspector(Service Tax) Bhubaneswar Email ID [protected]@gmail.com Mob-[protected]

Sir, I lost my mobile nokia 130 with the details given below Imei 1: [protected] Imei 2: [protected] Battery [protected]C11706553;0670710 Bought at ganesh enterprises near siddivinayaka temple, compounders lane, hospet-583201. Please block my phone. I have provided the bill also.

श्रीमान मैंने दिनाक 27/12/2014 को अपना मोबाइल हैण्ड सेट मॉडल नंबर Nokia 108 Read पटना के सर्विसेस सेन्टर रूप रंग टेलिकॉम [[protected]] Frazer Road Patna, Bihar 800001 में बनाने के लिये दीया था उस समय अंडर वार्रन्टी का जॉब शीत मुझे दीया गया, उसके बाद मुझे दिनाक 03/05/2015 को फोन कर बताया की आप का हैण्ड सीट अंडर वार्रन्टी में नहीं है अत: श्रीमान से अनुरोध है की इसका निवारण करने का कास्ट करे MINTU KUMAR JEHANABADE E-MAIL - [protected]@gmail.com #[protected]

Myself-Dr.BINEESH PRAKASH from Trivandrum, Kerala, India. I was using NOKIA LUMIA 625 (bought in July-August 2014---- warranty till July 2015). It suddenly stopped working on 13th December while I was hearing music. On 19th December 2014 my brother took the phone to NOKIA CARE in KARAMANA TRIVANDRUM KERALA. After checking they told him the phone is not having any problem. They told him to put the phone for full charging and switch on after that, so that it will work normally. We tried it at home-No signs of charging, not even able to switch on. The very next day (20th December 2014), I took the phone back to same NOKIA CARE, KARAMANA, TRIVANDRUM, KERALA.This time, the technician told me that the MAIN BOARD of the phone is damaged because of short circuit.HE told me that- they will send the phone to nokia main centre for main board repairing.He also told me that if they are not able to repair it, the company will replace my phone with a new one. The total time period he asked for this was 2 weeks. I agreed and gave the phone. Today (5th January 2015), one employee called me from NOKIA CARE KARAMANA and told me to go there and collect the phone (without repairing) as I have not collected the same even after repeated requests. She told me to take back the phone as early as possible as they will have accounts problem during AUDITING. This provoked me as they were calling me for the first time since I gave the phone there. I pointed out this matter. After 1 hour she called me back and said that I have to pay Rs.1500 for repairing the Main board. I was confused. I contacted the MANAGER-Mr.REGUNATH, NOKIA CARE KARAMANA, TRIVANDRUM over phone and decided to meet him in person. I went over there today and met Mr.REGUNATH. Now he explained me an entirely different story. He said My phone's back case was having a scratch (a pin head size area worn away) and so Microsoft / Nokia wont repair my phone's main board under warranty. He wanted me to replace that back case by paying Rs.1500, so that nokia will repair my main board under warranty. After hearing all this , I decided to take away and throw the phone to my dustbin. Because of this utter nonsense and worst customer care of NOKIA/MICROSOFT, I WON'T BUY A NOKIA/LUMIA PHONE in future. NOKIA/MICROSOFT MOBILE CARE in KARAMANA, TRIVANDRUM, KERALA- the worst nokia care...

Hello sir My self Dr. Vishal R Joshi, in October 2014 I’ll purchase Nokia Lumia 1520, then after within 10 days my phone have some display problem and my Lumia is in service station for around 15 days.(old service request number 1-[protected]) Now it’s hardened to inform you that my lumia have again some problem in call receiving speaker, and again my phone is in service station with jobsheet number is[protected]/141218/005. Last time I had send you a detail mail, about my problem, and request you to change my Nokia Lumia 1520.That time from your side this will assure that in future I have to face no further problem and I agree to collect the repaired Lumia 1520. Now the current situation is same, my phone is in service station again. Lumia 1520 is highest ranged phone of Lumia series, and i not expect this result from Nokia and particularly in this price segment it is unacceptable. It is very impenetrable that after spending this much amount you get this result. Let me very clear one thing that this time I want to replace my defected nokia lumia 1520 or get back my money. This time I will not accept the repaired Lumia 1520. I DON’T KNOW WEATHER THIS IS DUE TO NOKIA IS BECOME MICROSOFT OR ERA OF NOKIA IS CHANGING. I don’t know whether Microsoft is reliable as nokia or not. Thank you Regards Dr. Vishal R Joshi

Hello sir, madam I gave my phone in a Nokia care center for repair of my headphone jack and mic...when I went to get my phone they said that my display was gone while opening and they will repair it free of cost...but when the next day I went to get my phone the are asking me to pay 7k and giving me some lame excuses