Nokia India Complaints & Reviews

Hi team I own a nokia lumia630and i am facing problems with it. i went to nokia care numerous times and they were unable to help me.yesteday i went to the nokia care at barrackpore kolkata and i had the worst experience in my life. the lady rep was rude and did not listen to my issue and started saying that we will not be able to help you. i am faing network issue with this phone and i have compared with othee nokia630 devices with same service provider. i even tried to exchange the sin cards and found that the ixsue is with my set. please let me know if i can get help at mokia or do i have to go through consumer fourm. i expect an answer please reply.

The screen of my nokia asha 206 has been changed with that of a local one without my consent.I had earlier given my phone for repair at Nokia care, Bakshipur.Gorakhpur, up.i want to get it replaced by original one. Imei 1-[protected] Imei-[protected] Regards Harsh Dwivedi

Hi Am using Nokia Lumia 720 (Microsoft Lumia). For past 20 days its automatically working. I got the mobile through flipkart and by using that i asked in Nokia Care coimbatore they said that Mobile is in good condition. but the problem is repeated. The problem is it is automatically working not only the keys total touch automatically works with my touch.

Hi Nokia India, I had been a hardcore fan of Nokia and had never used any other Brand Except Nokia in the past 15 years, even today I have 4 Nokia mobiles at home. But this is the first time I regret buying Nokia Lumia 720. I bought Nokia Lumia 720 September 2013 and had used it for more than a year, in first year itself it started giving problems line phone was getting hanged / volume key not working etc... I visited Nokia Care at IRLA Andheri and got the same repaired (the experience was not that great). I enquired about extended warranty but no one helped me, rather I was discouraged. Later in Nov’14 first week touch screen started giving problems, lower part of the screen was not responding. I visited Nokia Care at IRLA but again response was pathetic, I was told touch screen and panel comes together and has to be replaced and the new one would cost around 7.5 K and would take around 3-4 working days. I was not convinced I checked online and found that touch screens are available in the range of Rs.1500/-, I visited other Nokia care centers and everyone is asking for around 7.5 K plus minus 100 odd rupees. I realised couple of my friends who were using Nokia Lumia 720 were facing the same touch screen issue post end of warranty period. This was enough to convince me that the life of touch screen is hardly a year. Based on my trust on the brand and its service levels I decided to get the same replaced thru Nokia Care Center and on 7th Nov, I got the touch screen replaced from your Nokia Care at Borivali West, Yesterday I was sitting at home and was having a cup of tea and my phone slipped from my hand, when I picked up the phone screen was broken. It was shocking as, I heard a lot about its glass quality – Gorilla Glass which doesn’t break easily, moreover my phone was with Flip Cover. It is hard to believe that how can a Gorilla Glass touch screen got broken, that too with a flip cover and a fallen from a mere height of 2 feet. This clearly indicates either the touch screen was not properly fitted or it was of sub standard quality. Looking at the complaints, I believe lot of people are facing such problems, I now regret the day when I decided to get my phone repaired at a bomb price of Rs.7.5K, I should have opted for a new phone. Firstly I don’t understand why someone should pay Rs.7.5K for a 16K phone. Secondly, I have doubts on the capabilities of your Nokia Care executives. I suggest, since you are charging heavily for such repairs, you should give an option to the user for replacement of damaged phone with a new one. Although I am a die-hard fan of Windows Mobile, I believe I have no other choice besides moving to other brand with Android or any other OS. I still have one Nokia C7 and using the same for the past 4 years without any problems. I strongly believe that you as an organisation had compromised on your core strengths i.e. product quality and service as a result people had moved to other brands. I want my phone to be repaired free of cost, as It is hard to believe that how can a Gorilla Glass touch screen got broken, that too with a flip cover and a fallen from a mere height of 2 feet. This clearly indicates either the touch screen was not properly fitted or it was of sub standard quality. IMEI No of my Noka Lumia 720 is [protected] Please revert with a solution asap... Warm Regards Ashu Agarwal M : [protected] / [protected] E: [protected]@yahoo.com

I had given my lumia 630 handset for Repair on 18.08.2014 at nokia care ghaziabad, and since then following up for return of handset, i spend 14231/- and now having nothing In my hand, I really not able to understand, how long does It take for the handset to repair, the services of nokia care is really poor. please arrange to return my handset on high priority

my model nokia asha230 buy date -14/07/14 but after one month software problem then stay in nkia service centre in kolkata repair after trhee month then repeat same problem after one month but service centre no respons buy mobile five month use only one mont why so i want replace my mobile my ph [protected] email [protected]@gmail.com AGAR SET MEAI PROBLEM HAIN TO SELL KYU KARTE HO BOSS CASTOMER KA PROBLEM SUNO NAHI TO SALA KAIBHI NOKIA MOBILE NEHI BUY KARE GA

Guys please do not buy any Nokia/Microsoft mobiles they are charging very badly on spare parts and it is not any use. I had Lumia 720 and it brodke by dropping from car seat onto the mad and got a crack. Foolish for 16k phone they are asking to pay9k for screen to get replaced. By this price you could have brought a Experia which I did. I just left that Nokia 720 mobile in shelf. Believe my Guys Nokia/Microsoft both are stupid companies. Who will buy a spare part for 5)5 of the mobile cost. If you would like to buy it then go ahead else please go with Samsung/Sony. Tried to contact many service centers and all were saying screen and digitizer must be changed only if digitizer is also broken and LCD is working fine. Can't beliver it.

I have buy a nokia xl new after 2 month its display. Gonna white i take it service center it take25 days to repair then 2 month its volume. Key damage. Automatically. I take it to service center. It says the key is damage. That they say no warranty. Then after 1 week my internal storage was also not working and what should i do my money has goan into water then what is warranty. Its fake please replace it my mobile contact me on [protected] or mail it [protected]@gmail.com

sir my self kumar i lost my mobile when i was going to my off in bus morning at 9:20 am i have been trying for that number but after that number switch off, i blocked my sim card & taken the same number again my mobile model is nokia lumina 520 imei number is [protected]

I purchased Nokia 108 on 19 Oct 2013 from Flipkart .com . Since than it has been having problems and has been repaired four times by HARMONY RADIO (BOMBAY) PVT LTD(750_504867). But now finally exactly after one year on expiry of warranty i am forced to throw it off because now Nokia care has refused to repair it forget about changing it. It is cheating and I blame NOKIA, Flipkart and Nokia repair center M/S Harmony Audio for it. SO I SUGGEST PLEASE DONT BUTY NOKIA EVER ESPECIALLY FROM FLIPKART.COM AND NEVER EVER SENT IT TO HARMONY AUDIO MUMBAI FOR REPAIR

I bought new Lumia 730 at the end of november. In starting it was workiing all good but then it stopped going on ''aeroplane'' mode and contact name of whatsapp started to vanish. I visited Nokia Care a few times, they just format it, reset it or update my mobile. But the problem is occuring again and again. I have faith in Nokia and I want an immediate action from Nokia.

Dear Sir/Madam I have nokia lumia 720 mobile handset which is in warrenty period.its touch and button is not working.i went to nokia customer care (jaipur)for repair.they told me that i have to pay money for its repairing.kindly provide discount for its repair. Thanking You deepika sharma [protected]

Respected sir, I am Harshal Kishor Ingale I want to lodge my complaint against Nokia Service and Product I own Nokia Lumia 1320 worth Rs.20, 000/- I bought it on 19th june 2014... In just 7-8 months, literally I visited service center 13 times... I've complained against this in Nokia support website on 24th november... after lodging complaint, one person from Nokia called me n said that our complaint will be passed to higher authority and they will call and they told me to deposit my mobile to service center... I've deposited my mobile in service center on 25th november to nokia service center, Vashi... and they sent my mobile to Nokia Service headquarters, Chennai.This is the second time of sending my phone to Chennai... Even after 20 days of lodging complaint on nokia website...they are not giving me any type of response... and even after visiting service center 13 times, they are not agreeing that device was faulty and they are not giving me replacement of phone I have joined some photos of my phone in faulty condition Contact no:-[protected] Email-id:-harshal.[protected]@gmail.com please help Me! i would be thankful to you if you help me!!!

i bought a nokia XL branded mobile on oct 24th which has low resolution display where the videos play on cheap mobile even i went to nokia care they replied like this " go ask where u bought the mobile " because the executive who sold this mobile wouldn't told about features of the phone.i went to Bnew showroom(bandar road branch) they ask 2 days time but did'nt respond what i have to do plzz help me i bought this mobile with my two months salary of my husband

I am rushikesh t, I had nokia lumia 525 because of having small software problem I contacted to nokia care center in tirupati (golden mobiles ) in tilak road, I submitted my phone on 2 November 2014 till now 16 Dec they did not handed over my phone to, nearly 46 days when i am calling to them, they switched off their mobile contact, suggest me what i have to do please, my job sheet no is 16920.

RESPECTED SIR MY NAME IS SRINIVAS.J MY NO:([protected]) I PURCHASED 2-12-14 IN BIG C. PHONE MODAL IS NOKIA LUMIA 1320 SO 4-12-14 IMEI NO:([protected])DATE IN MY PHONE WAS PROBLUM PROBLUM IS I PLAY THE GAMES SUDNLY MY PHONE WAS SWICH OFF STRUCKING AND OVER HEAT WHAT IS ITS PROBLUM . AND IAM ASK IN NOKIA STORE NAME IS VIJAYA COMUNICATIO AUTHORISED SERVICE CENTER 10-12-14 HE WAS TOLD MOTHER BOARD COMPLAINT OUR STORE IN NOT SOLVE THE PROBLUM SO PHONE WAS TO FORWARD COMPANY AND THERE SOLVE THE PROBLUM YOU WAITE 12 WORKING DAYS. I WAS PHONE TAKEN IN 4DAYS IN ONLY WHY COMING THAT PROBLUM I WANT REPLASE MY SET IIMMEDITLY

Respected Sir/Ma'am, I, Sandip Mondal (Mob. No.-[protected]) Purchased a Nokia Lumia 720 (ESN/IMEI:: [protected]) from Naskar Mobile Store on 7/5/2013. But unfortunately I faced Touch Pad Problem on December & taken to Nokia Care Ekdalia Road, Kol-700029 and almost after 3 Month luckily I got a call from Nokia Care that the phone is replaced. On 29/03/14 I received an Exchange unit of lumia 720 (ESN/IMEI:: [protected]). Now after 5 months I again faced the same problem (touch pad, Volume down key not working) & for this I again visit the same nokia care on 25/08/14. They provide me the job sheet and a loaner phone with the assurance of faster service but I cant understand the meaning of faster service and now I can cause after lots of phone call and follow up last week they handed over the phone and when checked then find out microphone not working and the surrounding area of camera lens is scratched with the all previous problem. Now The Executive (Mr. Abhijit >mob. no.-[protected]) harassing me with some bla bla timing and atlast I have to hear that come next day again and till now I don't have my phone. Actually I cant understand whether I bought that phone for using or kept it with Nokia Care. Its my humble request please take the all necessary step and return back my phone in a proper condition. Thanks & Regards Sandip Mondal Mob. No.- [protected] Email- [protected]@gmail.com

Myself Shashank Pawar from Pune, I purchased Nokia Lumia 925 on 17/09/2013. It costs Rs. 28167 at the time of purchase. A week ago on 07/12/2014 the phone hangs and wasn't responding even on off button so i shut down the phone using Volume Down button and Power key the Phone Switch off and never starts again. I gave my phone in Nokia Care Center at Pune ( Nal Stop Area ) for repairing. almost after 5 days i got a call from them to collect your phone and its not going to Repair or else we have to give the phone in Nokia Head Office which will cost almost Rs. 9200 ! Its surprising to hear the price of repairing. After a year and 2 months i am thinking i lost my Rs. 30000 for that phone. The person from Nokia Gallery refuses to give any sort of receipt for this. So i am hopeless now. So I dont know what to do now. I took so costly phone because of the brand name but i am seriously feeling my decision was wrong. Now nobody taking this thing as their mistake. Please suggest me something what should be my next action. As i am not going to take this issue so lightly. A phone for rs. 30000 which lasts within a year is not good business. Brand Name : Nokia Model : Lumia 925 IMEI : [protected]

Hello, I m Shailendra Kumar Pal, bought NOKIA LUMIA 720 in October 2013 and used it very well but in between May-June 2014 I found problem of phone hang/rebooting etc. and send it to Nokia Service Centre and got my phone back after 20-25 days and after using it for one month my phone was completely dead and again i send it to Nokia Service Centre for replacement and they handover my handset after one month with IMEI No. swap and guarantee by Nokia Care Line that phone was completely changed with all new internal parts. After using it for few days again i found many problems like network drop, rebooting, hang after that i spoke to Nokia Care Line and they told me to submit my handset and provide them job sheet no. so that they can replace my handset with the brand new one but from 7th October, my handset remains with that service centre and there's no response from them. I had extended my handset's warranty but most of the time it remains with nokia care now I am irritated by this type of behaviour, this kind of service and yes with this brand NOKIA. Now after more than 2 they have already taken to resolve my issue, I had received call form Mr. Chandrakant on 05/12/2014 he told me that company has resolved my issue and finally company will give me the brand new handset within a week, I had received call from Nokia Care Centre that my new handset is arrived in their centre, but when I was go there to take handset they provide me the old one after reaping of the existing handset, I refuse to take that handset and call to the Nokia Care line to raise the complain again, So now still I didn't get my solution till now, Now continuously I got false commitment from you people, That's why I want that to go to the option 2 or 3 I want you to do this favour to me that:- 1.Eeither my handset will replaced by the brand new one. 2. I can buy any other phone with the difference borne by me. 3.Please give me my money back asap. Following Details of my phone is as below: Company Product Company Name: NOKIA Model No: Lumi 720 IMEI No:[protected] Customer Care Name: NRI Communication Job Sheet No:[protected]/141007/036

I have bought NOKIA 530 on 7th September. Just in one month its LCD become white on right upper corner. I shown this problem to Nokia Care, They checked the phone and said that LCD will be changed. They changed it and return on second day. Now again after 20 days same problem is reported. I do not know what do now after buying this phone. I have again go to customer Care. I feel if Nokia knows that their is a fault in their product Nokia 530, they should replace it with new one. It is very bad that I am running to Nokia care for getting my phone repairers, I am wasting my time and money now. Dr.Apurva Anand [protected]