Pizza Hut India Complaints & Reviews

Hello Sir/maam,

I had ordered a veg exotica medium size pizza at 8:12pm today (12/01/22) with delivery being for 8:42pm. My pizza was delivered at 9:11pm today. We were not given free pizza according to your 30 minute policy and on top of that the pizza delivered was ice cold.

We made a complain call at 9:45pm on ur toll free number [protected]. We were just told that the respective store will revert to us in 5-10 mins but nothing. Highly disappointed with the services. We had much higher expectations from your chain.

Hope you look into this and correct your services.

Thanks and regards
Ruchi Baranwal

Need duplicate bill for GST as current online bill does not have GST number, for the pizza delivered on 24 December with my name Sri Suba L to Mantri Tranquil, Kanakpura road. Order number is Order 12360943

My email address srisuba.[protected]@gmail.com

Hi..
On Jan 7th, Order was placed at Bengaluru - Hebbel Kempapura Pizza Hut with order number 13144690. Delivery time was 8:04pm but pizza was delivery around 8:25pm, on top of that pizza was not hot. I tried calling to Hebbal Kempapura Pizza Hut it was not reachable (multiple attempts were made). Next I called customer number and same issue was raised, a complaint was documented and informed that they will revert back, till data I did not receive neither call nor mail. Kindly consider and do the needful.

I placed order no. 13647252 on Jan 1, 2022 at Pizza Hut, Rani Bagh, Pitampura, Delhi outlet. My order was cancelled but it showed it was delivered and no refund has yet been received despite multiple complaints.

Not a fresh pizza served to us and my life for committed after eating that pizza we ordered a spiced panneer medium pizza

I tried to order from the pizza hut app on 31st December 2021 and selected the online payment option in the app and then proceeded to pay through UPI. I made the payment of Rs.3, 226.66 in Paytm app and then when I went to the Pizza Hut app the order didn't get placed and the cart was empty. Then I went to the nearest Pizza Hut outlet to ask about the order but they said they haven't received any and if there has been a transaction the money will be refunded in a few days but since then it has been 3 days and the money hasn't been refunded till now. There is no option in the app to raise a complain . It has been the worst experience of ordering food online. I request Pizza Hut to immediately look into this matter. I have the payment details as well and can send them as well. Please resolve this problem as soon as possible.

The mushroom white sauce pasta is over cooked and the cheese and mushroom is burnt due to over cooking and there are only 4 to 5 slices of mushroom in the pasta

Yesterday I order pizza through online... Surprisingly I did not get invoice, got the KOT.. Pizza quality was very poor, Pizza was not warm..what to say ... Order number[protected]...very much disappoint

So we visited this pizza hut dwarakanagar branch at Visakhapatnam today @ 7.10 pm. the place was pretty empty only 2-3tables filled. We asked for menu n we got it n were ready to give the order by 7.15. however no one was seen to tak order. 2waiters were roaming here n there we started calling them. No response. Slowly all the tables started filling still no one visible. Time 8pm. One waiter started taking orders from some tables of his choice who even came after us. We still kept calling still no response. Time 8.25. Now we were really frustrated n started to leave. Went to the waiter n told him we r waiting since last one hour n he rudely replied every one is waiting. Seriously?? R u ppl giving pizza for free or for charity.. finally we left the place immediately. this kind of behaviour not expected from a reputed food chain like pizza hut.. our mistake that we chose to go to pizza hut to spend some quality time in the new year.. ruined our evening completely.

I placed an order on December 25, 2021 at Kharar pizza hut. My order never got delivered. When i called pizza hut delivery person he said that i will receive refund in 2 business days. Nothing has happened so far. Order no : 10907059

I called pizza hut customer care and they also said that order was not delivered and i would recieve refund. But again no refund has happened so far.

This is a case of fraud. I want to refund to be processed and compensated accordingly for wasting my time, not to mention sleeping hungry.

I have purchased 2 pan pizza and one garlic bread onions in pizza and bread was burnt and bread was very tasteless i want refund for this.

I had placed an order for 8 medium pizzas at 6:45 PM on 31st Dec 2021 to be delivered at 8:30 PM. The pizzas came 45 minutes too late and they were all bashed up. Very sorry state of affairs.

Jyoti Singh
[protected]

I have ordered a pizza n a cold drink with order no. 16057564 which was to be delivered till 10:14 but its not delivered till now and even the amount has been taken and also the customer care number isn't responding

I have placed an order. It's been more than an hour and still order status showing preparing. Pizza hut, ansal plaza, palam vihar, gurgaon branch. Their number is not reachable. Their staff are misbehaving with the delivery guy even not informing the order delay reasons. Such a pathetic service pizza hut. Customer care not reachable. Poor service.

I have ordered online pizza in pizza hut website,
pizza hut, Koramangala branch, Bangalore ORDER NO# 15525985 dt 29.12.2021 bill amount Rs 550.20 and the order was canceled by Pizza Hut, Koramangala branch ( manger number [protected]) because they cannot deliver to my address and they promised me that they will make refund within 24hrs, but after two days no response from the branch. now they say 7 days. kindly help me on this

Name : Jithendra kumar
Mob : [protected].
e mail : [protected]@gmail.com

Date of incidence : 14 Dec 22, 12:38 PM
Description: I had ordered Pizza online using paytm. The Pizza hut called me and informed the delivery location was very far and asked me to cancel the order and informed amount would be refunded in 7 days. Even after repeated follow up, money is not refunded. Very disappointing customer experience.

OrderId : df149aae-33d2-46bf-af83-daa606b33042
Feedback id of complaint on Pizzahut website: 120302

Expectation: Trust issue will be sorted out quickly and amount refunded

I had placed an order through your mobile app on 22nd December 2021 (order ID[protected] and an amount of Rs. 466 was deducted. Since the order had failed, I was told that my amount would be refunded within 2-3 working days. It’s been 5 days and I haven’t heard once regarding the status of the refund. I had reached out through both email and your customer care and didn’t receive a proper response through either channel. I would like my amount to be returned at the earliest.

Hello Pizza Hut,

I had placed an order of Rs.594 on 25th Dec.2021 from sector 12 Dwarka using PizzaHut website but in tracking it is still showing as order confirmed. Since the order was not delivered on time I called customer support for canceling my order but he did not responded positively. I spoke to customer care couple of times and they said I will get a call back for canceling order but I didn't got any.

I request to refund back my money.

Below are the details.

Order#13759656
Email id: sandip.[protected]@gmail.com

Double Treat (2 Pizzas) with Cornetto Double Chocolate
₹475
Personal Margherita
₹66
Stuffed Crust - Cheese Maxx
Personal Veggie Feast
inc.
Pan
Garlic Bread Stix inc.
Cornetto Double Chocolate inc.
Cornetto Double Chocolate inc.
Restaurant Handling Charges ₹25
Tax: ₹28.30
Payment: Card
Total: ₹594

I placed order today 25th December 2021 at 07.10 pm to be delivered to me at 08.30 pm. the pizzas were ordered without onion toppings. They came late, delivered the pizza with onion toppings.
Upon raising a complaint with the delivery person, they took the pizza promised for resolution but nothing happened.

I am left with my money already paid online, no pizza and a person Satish ( +91- [protected]) has refused to help from the store.

Order ID: 15527671

sincerely
Puneet Chandna
[protected]

I have placed order no 18503580 through online mode at 8:03PM, order was to deliver at 8:37pm. But till 9:50 PM, no order has been received.
The issue raised by calling thrice on the customer care number. But no response was received from the customer service representative.
The poor and uthical approach of pizza hut is not acceptable.