Pizza Hut India Complaints & Reviews

Look at this- Where are the mushrooms???
We ordered a country feast pizza, while ordering on the app it showed that it contained mushrooms but look at this pizza, there is not a single mushroom in it. We are very disappointed and not satisfied. Did not expect this from Pizza Hut.

I have spoken twice to your customer care and written 5 emails. All times you have confirmed that the refund will be initiated but till date it has not happened.

I placed the order on 31st Dec and you didn’t deliver the order. Since then I have been following up on my refund status’s and have got not reply at all.

Order details are below
Order 16198973 received
From: Bengaluru - Airport Road - [protected]

Order pizza on 31 Dec 2021 through Pizzahut app
Order I'd[protected]

Pizza not delivered and refund not received still

Sent mail on this no response

Escalated through Facebook page, still not resolved

I ordered food from pizza hit sanjay palace agra and i have recived food all cold and stale.

Hi,

I am Deepak I ordered pizza through call and given them my address. After few minutesI got whatsapp call from +[protected] he is from my nearest pizza hut they said in your location we are unable to deliver. After that I ask where you can deliver and he said he can deliver last SHIVJOT ENCLAVE. I said ok I will pic up my order from Shivjot enclave. He said your order is ready I am leaving from Pizza hut to Shivjot. Also I got msz from pizza hut your order has been dispatch. My order number is [protected]
When I reached the Shivjot and I called him he said your order is not ready yet.
After that I visit pizza hut and I met with Mr Gaurav. I ask about my order. He already packed my order. Shivjot to pizza hut distan e is only 2 mints. I ask how itz possible that they deliver boy said your order is not ready and you are giving me in just 2 mints. I shown him Dispatch massage.
After that he said do what ever you want to do.
Now I ask pizza hut what you say about your staff.

My issue is mentioned below.

1- Please give me in writing way your pizza boy said they can't deliver at my location. When I call to helpline to order he didn't deny to deliver to my location.

2- I got dispatch my then why he said your order is not ready.
When I personally visit there in 2 mints my package was already ready.

3- The staff behavior is worst, He has no idea how to speak with customers.

4- when I ask his name he said his name is Gaurav. I have doubts he has given me wrong name.
Also he has given me deliver boy name as Rohit.

Name - Deepak Kumar
Contact no- [protected]
E-mail - Deek.[protected]@gmail.com

Hi,

Today i have visit to. New branch of vandematram gota pizza hut outlets... I have reach 9.10 pm ... He is not sitting for this your employee..

I have visit for your outlets with my family...

Very rood behaviour for this your employee...

He is asking to me your unlimited order not place possible...

I am old coustomer for pizza hut ..

I am lot of time visit pizza hut..

This time very disappointed for this kind service.

Take action ...

Regards, ,

Jagjit singh
[protected]

My brother was trying to order pizza using Pizza Hut application, he added some pizzas and made the payment but when we're checking the order section there's no order placed. Such a disappointing experience from Pizza hut.

Order No.12926508 was placed on 1st Jan 2022 at Pizza Hut India, Salem Outlet. We have been waiting for 3 hours, we didn't receive a phone call or update regarding the order. Once we called the customer care, there had been same reply such as "we are looking into the issue at high priority". After 20 days passed, still the company is providing the same reply. Am sharing the order details. E-mail ID: [protected]@gmail.com, Registered Phone Number: [protected], Store Location: Salem City, Tamilnadu State, Pin code 636016. Order was in the name: Aparna.

Hope I will get a proper resolution at least here. This is my last hope.

After having pizza from pizza hut which was delivered to my place in Faridabad on Thursday, all my family members had serious food poisoning as the pizza and the sides delivered were stale.
Also, to give feedback the store from which the pizza waa delivered waa not even listed on feedback page. If the store is not even listed for feedback, why the pizza hut app auto selects this store for delivering pizzas.
Despite of informing the call centre executive yesterday about this occurance, no action has been taken as yet.

If the basic hygiene is not assured at pizza hut then how can the brand claim it's credibility.

Regards

Sir, the pizza I received is giving very rotten and bad smell and its uneatable. Please send me the replacement or refund my money ASAP.
REGARDS
Harveen Kaur
Mobile :[protected]

To,
The Team
Pizza hut

This is to register a complaint regarding the unprofessionalism shown by customer care regarding the refund of the order which was never delivered to me. I placed an order on 31st December at around 7:00 PM. The order no was 14795084 which I ordered by using Pizza hut on the web. I got the confirmation of the order by msg. Later around 9:30 PM, I got the call from the Store manager telling me that the order can not be delivered. This is another height o[censored]nprofessional behavior and why that information was given to us at the time of delivery. It would have been given at the time of ordering only.

Now when I asked for a refund for the same, still it has not been refunded. I have called and talked to at least 7-8 representatives on the customer care number, but nothing is working.

It's been 17 days now that I am trying to reach pizza hut for my refund. And have achieved a level of dissatisfaction towards the brand. If keeping 2000 Rs will make your brands richer, please keep it, but at least inform us about this cheating.

I hope to listen from you.

I tried to order from the pizza hut app on 16th january 202q and selected the online payment option in the app and then proceeded to pay through UPI. I made the payment of Rs.726 in Paytm app and then when I went to the Pizza Hut app the order didn't get placed and the cart was empty. My bank accounted was deducted witu the above mentioned price. There is no option in the app to raise a complaint. I request Pizza Hut to immediately look into this matter. I have the payment details as well and can send them as well. Please resolve this problem as soon as possible.

I had ordered pizza at your kallapu outlet, mangalore on 12th of jan 2022 through online. At that time my amount i paid of Rs 681.46, but order was not taken once again i ordered and paid the same amount 2 min later. Hence i paid twice which i want to be refunded.

Hello Sir/maam,

I had ordered a veg exotica medium size pizza at 8:12pm today (12/01/22) with delivery being for 8:42pm. My pizza was delivered at 9:11pm today. We were not given free pizza according to your 30 minute policy and on top of that the pizza delivered was ice cold.

We made a complain call at 9:45pm on ur toll free number [protected]. We were just told that the respective store will revert to us in 5-10 mins but nothing. Highly disappointed with the services. We had much higher expectations from your chain.

Hope you look into this and correct your services.

Thanks and regards
Ruchi Baranwal

Need duplicate bill for GST as current online bill does not have GST number, for the pizza delivered on 24 December with my name Sri Suba L to Mantri Tranquil, Kanakpura road. Order number is Order 12360943

My email address srisuba.[protected]@gmail.com

Hi..
On Jan 7th, Order was placed at Bengaluru - Hebbel Kempapura Pizza Hut with order number 13144690. Delivery time was 8:04pm but pizza was delivery around 8:25pm, on top of that pizza was not hot. I tried calling to Hebbal Kempapura Pizza Hut it was not reachable (multiple attempts were made). Next I called customer number and same issue was raised, a complaint was documented and informed that they will revert back, till data I did not receive neither call nor mail. Kindly consider and do the needful.

I placed order no. 13647252 on Jan 1, 2022 at Pizza Hut, Rani Bagh, Pitampura, Delhi outlet. My order was cancelled but it showed it was delivered and no refund has yet been received despite multiple complaints.

Not a fresh pizza served to us and my life for committed after eating that pizza we ordered a spiced panneer medium pizza

I tried to order from the pizza hut app on 31st December 2021 and selected the online payment option in the app and then proceeded to pay through UPI. I made the payment of Rs.3, 226.66 in Paytm app and then when I went to the Pizza Hut app the order didn't get placed and the cart was empty. Then I went to the nearest Pizza Hut outlet to ask about the order but they said they haven't received any and if there has been a transaction the money will be refunded in a few days but since then it has been 3 days and the money hasn't been refunded till now. There is no option in the app to raise a complain . It has been the worst experience of ordering food online. I request Pizza Hut to immediately look into this matter. I have the payment details as well and can send them as well. Please resolve this problem as soon as possible.

The mushroom white sauce pasta is over cooked and the cheese and mushroom is burnt due to over cooking and there are only 4 to 5 slices of mushroom in the pasta