ShopClues.com Complaints & Reviews

Hi Guys, I ordered the pigeon rapido cute induction cook(order id[protected].I received the product after 11 days delays. The great thing is after a long wait i received a broken product which was badly damaged.When i reach out to customer care no use of them. I need to keep on calling them everyday.

Dear Sir, i had placed an order for qty 8 lux soaps on 4th Dec 2014 vide above mentioned order no and same has been despatched by you on 9th Dec 2014 thru Delhivery Couriers tracking no [protected]. Inspite of contacting you on telephone and in writing repeatedly, there has been absolutely no progress on this subject. I am fed up with your calous attitude and thinking of approching consumer court to redress my grivance. I am also thinking of writting against you in facebook and twitter if I do not get a reply from you in reasonable time. warm regards Commander subrato goswami

1) Not Received my refund Item : Order no : Order Number: 28591583: on 04th dec 2014 I order I Ordered Winter Polar Jacket With Cap & Gloves. I done payment through my credit card. On Dec 14 12:09 PM: I received wrong Winter Jacket Without Cap & Gloves. You People Dispatched Wrong Jacket That too Very Small Size. I request them to kindly send my Correct order Items ( Winter Polar Jacket With Cap & Gloves ). I tried 4, 5 time to shop clues customer support number : [protected] no responds, just wasting my money.. No body can responds. Later I received a mail said that we will send our courier partner to collection the product, on 17th dec 2014 they collect wrong product and said you will received your refund item with in one week but till date I didt received my prodcut, when i am sending mails they are sending auto generated mails... I want my correct product Winter Polar Jacket With Cap & Gloves. 2) Refund Amount : Order no: 30715701 : on 21st dec 2014 I order Polo Collar T-Shirt Large Size, ShopClues sent small size T-shirt. I apply for return order and refund my amount. Nor reply from their end, . I want my Refund amount. 3) Damaged product : Order no: 30715661 : on 21st dec 2014, I order Pair of Badminton Racket by AOLILAI. I received Damaged product. I apply for return order and refund product. no reply from their end. 4) wrong product Order no : 30715649 on 21st dec 2014 I order New-Like Stylish Flip Flop red and black color, 29th dec 2014 I received Green color Flip Flop. I request you to please take any serious action on this ShopClues.com They are showing some things and buying some things. Waste Customer Services nobody can respond properly. Please Help me in this regards. Kindly take action immediately so that save other customers. Thank & Regards Vizaissarradhi mobile no: [protected]

I had ordered Vox Portable Home and Car Washer Order no:[protected] on 10 Dec 2014, 08:10 AM and got the product on 24 DEC 2014 evening, found that the product was defective, I had raised a refund request on 25 Dec 2014, 07:35 AM, the Return id :-712643 and since then I have been following up with the customer care daily and raising the query for the same but there is no response from them. Along with the delivered product, I found another order slip which showed that the same product was delivered to some other customer on 11 Nov 2014 and was returned.

I ordered a watch from shopclues.com and got delivery on 22 december 2014. On delivery i received the diferent watch. When requested for return, they declined my return request. I sent mail to them for about three times but every time the told that they will not accept return request because the delivered right product. product name- vintage fashion leather bracelet women blue. Shopclues order no[protected]. Ecom express tracking no[protected]. My phone no- [protected] & [protected].

I was not received what am booking.Please confirm first What customer booking what you Delivered? This is not good.No of times we are sending mails, but till the date no action from your side. I'm booking two roti makers but your people delivered 2nos of helmets.Big funny. This is for your kind information and necessary Action. helmets.Big funny. This is for your kind information and necessary

HI, I have purchased the product on dated 23rd Oct 2014 with the order no. 24379233, and the estimated delivery was between 31st Oct to 01st Nov. But still I have not received my product not also able to track the shipping. The tracking number which has given by shopclues is showing wrong in courier site and the same thing is happened from last 10 days. I have given complaint's lots of time and they just giving same excuses that they are sorry for the inconvenience and the are try to get the solution from courier partner. But Still I have not get the solutions and they hanged the status as "Returning order to Origin" and it is same status from very long duration. I think they just making fool of people. Plz give me the proper solution and resolve my prob ASAP. Thanks, Franson

HI, I have purchaged a product on dated 17th Dec 2014 with the order no. 30283563, and the estimated delivery was between 24th to 26th Dec. But still I have not received my product not also able to track the shipping. The tracking number which has given by shopclues is showing wrong in courier site and the same thing is happened from last 10 days. I have given complaint's lots of time and they just giving same excuses that they are sorry for the inconvenience and the are try to get the solution from courier partner. But Still I have not get the solutions niether get the correct tracking number. I think they just making fool of people. Plz give me the proper solution and resolve my prob ASAP.

Hello, I am not getting refund of order 27431541, after receive product still shopclues not process for refund, I raised so many complaints regarding this, but every time they told me wait for 1-2 days, we will get back to u, Don't cheat customer's, ban this website .take legal action . Pl tell me what to do ?, I am ready for this

order no 31319665 was placed and paid through debit card and later when i cancelled the order the status saying the amount was not paid by debit card .the bank transaction no[protected] is clearly mentioning the amount was debited from my bank account..please take very strict action against this and help me out from this problem thank you

order no 30143733 for men canvas loafers yet not delivered.why is so late.If you are not in a position to deliver this item.plese refund total amt of Rs.399-and credit to my sb a/c no [protected] in the name of harmesh singh saroya. bank code 024 ifsc code punb0119100.

Hi my track number[protected]. My order shipped on your side for[protected]. But now time also not delivered my address. I track my order details displayed on SHIPMENT ARRIVES IN PICKUP CENTER that only displyed for more than six (6) days.. What happen to my order status and when i got my product and when your side delivered my address for my order..

I purchased a washing machine from shopclues.com on 12th dec (order number #[protected]. Amount was paid online of Rs. 11336/- by their gateway payu money. At the time of purchase they promised me to deliver it by 20th dec. But when they didn't shipped it till 23rd dec and not even ready to give an update on this I asked refund for same. For that they are again not giving any response. I am pissed off by the way shopclues and their team work. Will NOT AT ALL recommend any one.

I have ordered b united perfume .Which I got it was completely different from ordered one.After ma return request approved I sent it back . According to tracking information it reached on 17th December. Instead of 3-4 working days till now I didn't get my refund & courier charge. I have already sent courier charge receipt photo & tracking information photo.But I am not getting any reply about my refund and courier charge.

I have ordered Bose headset. But I received fake and very low quality product, even is not working in my phone. My order id number is 29721581. ( Date 19 Dec 2014 ) I want my money back and don't want a fake and not working earphones

Dear Shopclues, I have placed my order[protected] dt 16 dec 2014 at shopclues, to that delivery time after being shipped as mentioned in your note is 2-5 days bt i m still not been assured abt the delivery of consignment. I am stucked between shopclues and safe express to get delivery of goods. There is no satisfactory answer frm either side. Further to that whn waybill generation date is 18 dec then why at site safexpress site waybill generation dt 25 dec at jalandhar and if there were any discrepancies(10 days delay) why i m been informed from either side. I hope that concern authorities will do needful and i'll get confirmation for assured delivery within 24 hours or else i have to take some strict action under cunsumers rights. Regards, Gaurav Singh

Hi, I purchased Xiomi 10400 mah powerbank from Shopclues with Order No 29127315. The product is a fake one as it fails all the parameters of genuineness mentioned by Xiomi on its website.Its disgusting to see such fake products being openly sold on reputed websites.I want my refund for the fake product and would ask higher authorities to take a legal action and stop such illegal selling of products. Thanks

i have ordered two products on 23rd december and paid the bill through debit card.As i was unaware of the delivery dates, it was to be delivered in the first week of January so i cancelled the product within one hour of buying it.Since then i've been putting so many cancellation requests only one product is cancelled yet and they didnt refunded back my money.

Suddenly, Online shopping turned to be horrible experience for me when i purchased a product from shopclue.com .I have ordered headfone from shopclue, i have made a payment for the product, but product has not been delivered to me and i didn't get my refund also. I have contacted shopclue.com team by continuously mailing them and contacted to their customer care, but customer care was such a hard listener, they didn't took any action regarding this issue. It took 20-30 mails and 10-20 calls to customer care to convert my hope of getting refund in to disappointment, everytime their customer care said we will look in to the issue but no action has been taken from them . I was shocked when they updated status of the product to be delivered but i didn't get the product, nt the refund even. Hatts off to the shopclue, you deserve the big applause for cheating a customer and stealing money from the customer. Order number :[protected] Courier number:- P29851052 Thanks & Regards Anish Ratnawat

I have booked the Nike socks set of 3 no, of 2 packets ( total 6 pairs ). But I received only 3 pairs in bad low quality & different low brand socks. My order id number is 31059015. ( Date 23 Dec 2014 ) I want my actual order which is Nike pure cotton towel type socks. & the total number of 6 pairs.