ShopClues.com Complaints & Reviews

I have ordered a blackberry Z1mobile through shopclues.com I received the product which was not having any wawarranwarranty so I returned the product back through the courier arranged by the company itself ..I have not received my Money yet ...Im trying to call the customer care but no response from there side ...im fed up waiting I want to get the money back but Im not able to understand what to do...feel cheated from the company

I ordered a gym gloves for my weightlifting competition on 29th November. They said the order would be delivered on 9th of December. But today my competition was over and still I didn't get my item. I tried cancelling the order but the shopclues website said they wont be able to cancel still it is in shipped status. They asked me to reject the courier and get my refund. But I didn't get any updates on my order from the courier 'First Flight'. I want my amount refund. The order was shipped through First flight courier on 1st of December 2014 . It has been 19 days since then. Order no.: 28005709 First flight tracking number : i[protected]

I have ordered a Casio Edifice watch from Shopclues.com Found that it was a duplicate and didn't even work. This happened on Mid of November. Submitted a refund request immediately after receiving the product. I had been contacting them for the past one month and they say we have not yet received the product from the courier people. Wondering which courier is shipping for more than a month. They delay the refund purposefully to gain interest from bank. F. !! Hell with shop clues.

I have ordered two products of different brands in shopclues.com on 12.12.2014, but they have delivered both the products wrong and on contacting they are not reverting back. Both the order details are: Order ids are 29525865 and 29525867

Hi, my order no is: 27310819 and my return id : 623275 (created on 623275 ) I received a product which not working properly not website show Return Request Complete but i don't get my product until now. Could you please help. and also could anyone tell me how I can approach consumer court for the matter. Thanks & Regards, Praveen

DEAR SIR, I ORDERED FOR TWO NOKIA USB CHARGER FOR 3000mAH. ON DELIVERY WHEN I OPNED THE PAKET I RECEIVED ONLY ONE [01] CHARGER IN SIDE. DELIVERY MAN TOOK ALL AMOUNT RS.1028.00.KINDLY ARRANGE TO SEND ME THE SECOND PEICE AS EARLY AS POSSIBLE. MY ORDER NO. IS 29292231 SHIPMENT NO IS[protected]

OREDR NO : 27338569 I think ShopClues is taking customers' as they wish. If someone books 100 orders on COD and if they do not take, what will be the fate of E-based online suppliers. heavy loss will be there and even companies may go to bounce. Why 100% payment is insisted from customers by Shopclues first of all ? it is just not to take any chance of cancellation of order. Keeping faith in Shopclues, placed the order. One thing you should bear in mind is - If stock is there only you will give a special price and accept the payment. First Read the mails fully and hear to the customer fully. Remember customers' are not fools just to accept whatever you say. You cancelled the order without even informing customer and sent message Refund order will be initiated if not supply by 8th Dec. Then why you have taken the advance. Just to money laundering is it and enjoy the fund liquidity. Really Shopclues caused me mental agony for which I can not accept the refund of your money. I want only for the specific performance of the order and not even the alternate product suggested by me now. I have given enough option but Shopclues are taking it very light just giving information like a recorded one which is not at all tolerable by the aggrieved customer, who ever it may be. With how many people you had done like this I do not know. Every recordings spoke to your personnel are with me. I know every log records will be kept in your custody. Even now I insist on the product but not the money. Hope you will not loose your customers... If you still want, i will attach all the log files and send to you. An action from your end is highly appreciated.

The product from my order No 29368003 order from GOSF was cancelled by Shopclues with product unavailability reason But they still have these products listed on tour Website, http://www.shopclues.com/bsnl-champion-sq-181-power-black.html

I have purchased product(Body Maxx 20 Kg Weight Lifting Package + 3 Ft Bar + Dumbbells Rods + Gifts (QTY:1)) on 28 Nov 2014, 06:31 PM.I received product on Dec 15.I dont like the product and its quality.But they are not refunding money for me. Order id:27961167

I had ordered led tv from shopclues.com and my order no is 28330745. On 11/12/2014 it got delived.when i opened the tv box i didn't find remote control, warranty card and manual of the tv.on the same day 11/12/2014 i had filed return request and also spoken to customer care.they told me that it would be resolved within 24-48 hours.but after 7 days of filing complaint the status is still same and they have not provided me any kind of resolution to the problem.in the period of 7 days i have spoken so many times(around 10 times) to customer care and each time they had given new time period(another 24-48 hours) to solve my issue.i need it to escalate this issue to media as well and higher officials of consumer protection department so that i can get proper resolution for my problem.

I bought a samsung 32H5500 LED TV by paying 31000 from shopclues.com with order id 27344557 on 21st nov 2014, and got it on 09-dec-2014, i.e. after 19 days. While buying the product it was clearly mentioned in their website that the product has 1 year of warranty also they mentioned they have 10 days of money back policy if customer is unsatishfied. Once I got the tv I found that it do not have any warranty and same was confirmed by samsung india that TV do not have any warranty. I have been calling them for past 10 days and writing them mail to take back the product and return my full money but they are not replying anything to me and in their website they have mentioned the issue as closed.

Dear Sir/Mam, I have ordered Multiple items from Shop Clues online portal on 26.10.2014 & 29.10.2014. But, some items are showing delivered, even the product is still to be delivered, some are delivered at wrong address and some are delivered damaged. I logged the various complaints on their customer care but still no action is taken by them. I have also requested for refund my amount. But they are also not refunding my amount. Every time they are keeping them side by saying sorry, we will assist you shortly. But it is really the height of frustration. Almost 2 months is going to be over but my all products are still to be delivered. After logging the complaint they even don't bother to call me to inform about any updates. Today, I tried to contact Customer Care (Mr. Manish Tripathi) again to enquiry my product. Initially they talked for a while after that they disconnected my call when i asked them to transfer my call to senior person. I tried again and this time i had a words with (Mr. Joseph) and he committed me that my senior person (Mr. Manish Tiwari) will call you by evening 5:00 PM as all senior persons are busy right now. But they failed to contact me. I am filing this complaint after getting frustrated with this Fraud Organisation. Also, my request you to please take serious action against them as soon as possible an d also if possible, kindly shut their organisation. My various Colleagues also facing same problem. The Details of my Orders are mentioned below: 1. Order ID: 25142409, Order Date: 29.10.2014, Not Delivered 2. Order ID: 25142407, Order Date: 29.10.2014, Wrong Location Delivered 3. Order ID: 25142403, Order Date: 29.10.2014, Wrong Location Delivered 4. Order ID: 24543085, Order Date: 26.10.2014, Wrong Location Delivered 5. Order ID: 24739317, Order Date: 26.10.2014, Damaged Delivered Request you to Kindly help us so that they can either deliver my product or refund the amount. I'll be highly thankful to you. Thanks & Regards~ Rituraj Singh H.No.: 147, Maharaj Nagar, Kheri Road, Near Vikas Bhawan, Lakhimpur Kheri Uttar Pradesh Pincode: 262701 Contact No.: [protected] / [protected] Email ID: rituraj.[protected]@yahoo.in

Order No[protected] On 16th Oct 2014, I had ordered "hard rock pack of 5 premium cushion filler set of (16 x 16 inch)", for Rs 207, from www.shopclues.com. But till now I have not received this order nor my money has been refunded yet. When I traced this order in Dtzot courier, it's showing product delivered, but I have not received the product. I got a reply from shopclues that, I have already received the product. In this way I was cheated by shopclues and it's associate courier. Please do the necessary ASAP, so that at least I can get back my money.

Order #25044565 Order Date: 28 Oct 2014, 01:02 PMPayment method: Bill DeskPaid Using: Credit Card [protected]Folloup Updates are below-----Please help---- ShopClues Support, Nov 11 11:23 AM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamGauravShopClues.com [protected][protected][protected]-- ShopClues Support, Nov 21 11:48 AM: Dear Customer, Thank you for contacting ShopClues.com We regret the inconvenience caused to you. As per the latest update from courier website, the shipment is out for delivery. We are expecting the same to be delivered to you within 24-48 hours. We are still in touch with courier department till it gets delivered to you and will update you regarding further proceedings. All your patience and understanding is highly appreciated. You are always a valued customer to us and we are looking forward to serve you better. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team AmritShopClues.com

I have purchased an mens sandals on sunday flea market by online debit payment I have recived message as your product is shipped with order no:27423429 Tracking no:[protected] in ecom express but in ecom express only show ready for connection still for one month.

This complaint is regarding my online purchase on shopclues for order number#29435027. I have ordered Samsung galaxy core 2 mobile phone on shopclues on 11th December 2014 under 'Great Indian shopping festival scheme' and got a discount of 50% on this mobile phone. I did a successful online payment of Rupees 4074 using SBI net banking. After 2 days of my purchase I got an email from Shopclues that there is slight procurement delay of this product from the merchant and you may need to wait for more days. I was fine with that so today (16th December 2014) morning I called in their customer care and requested them to deliver it when the product is available. Few hours later, Shopclues changed the status of the order as 'cancellation initiated'. This is very unfair of shopclues and they are cheating the consumers by ill trade practices. even in past they have done similar frauds, they woo customers by displaying the discounts and keep the payment for multiple days with them. Later they initiate the cancellation on their own and refund the amount after long wait. I do not want this order to be cancelled by Shopclues. I want Samsung Core 2 mobile phone to be delivered to me as soon as possible, I have already have made the payment so I want my product to be delivered by them. Failing on which I will fight a legal battle with them by filing the case in consumer forum and ask for the appropriate compensation against the problems I have faced and the fraud they are doing with me. Thanks and Regards Lalit Singh (+91-[protected])

i am Rashmi Mishra My mobile number is [protected], I placed 2 in number orders on 4th December 2014 order number are 28589799 of sunglasses for woman, and order no 28589797 for sunglasses aviator model. 13 May (Saturday ) was given delivery dates for both order. But I have not received both items till 16th Dec 14 night, moreover money has already deducted from the account

Order details are below. Please help! Order #25044565 Order Date: 28 Oct 2014, 01:02 PM Payment method: Bill Desk Paid Using: Credit Card [protected]The follow up responses are below[protected]No response from Nov[protected] Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 1300089, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Shopclues Customer, Oct 31 11:44 AM: Order is in Paid status since more than 3 days Cheers, ShopClues Support Team. [protected][protected][protected]----- Shopclues Support, Oct 31 11:51 AM: Dear Srinivas, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you. With reference to your order, we have forwarded your concern to the merchant for urgent shipment. We request you to kindly allow us 24-48 hours time, so that we can co-ordinate with him and update you on the same. We appreciate your patience. Best Regards, Customer Support Team Mahender Singh ShopClues.com [protected][protected][protected][protected] ShopClues Support, Nov 11 11:23 AM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Gaurav ShopClues.com [protected][protected][protected]-- ShopClues Support, Nov 21 11:48 AM: Dear Customer, Thank you for contacting ShopClues.com We regret the inconvenience caused to you. As per the latest update from courier website, the shipment is out for delivery. We are expecting the same to be delivered to you within 24-48 hours. We are still in touch with courier department till it gets delivered to you and will update you regarding further proceedings. All your patience and understanding is highly appreciated. You are always a valued customer to us and we are looking forward to serve you better. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amrit ShopClues.com [protected][protected][protected]------- ShopClues Support, Nov 25 01:13 PM: Dear Customer, Thank you for contacting Shopclues.com Based on your concern, we have forwarded your concern to the logistic team. Kindly allow us some time so that we can coordinate with them and update you over the same. Please be assure that we are working as quickly as we can to resolve your concern. Please respond to this email if you need any additional support. [protected][protected][protected][protected] ShopClues Support, Nov 27 12:56 PM: Dear Customer, Thank you for contacting ShopClues.com

my order number is 28743415. This is XIAOMI MI 5200 mah power bank, I have buy cash on delivery, but this product is not a genuine product. IT'S 100% fake product . I have request to return with refund . My request number is 1602095. But no response to me,

Order no#[protected] Date- 27 Oct 2014, 01:00 PM First followup for delivery- 20th nov'14 Response- Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. Second followup- 24th Nov'14 Response- We apologize for the inconvenience. As per the latest update, the product you ordered has been returned back to us and we will not be able to reship it. Hence we are processing the refund of your order. The amount would reflect in your account within 7-9 business days for Debit Card/15 business days or in the next billing statement of Credit card/4-5 business days for Net-banking from the date of refund initiation. You will shortly receive an automated update with the payment details. Third followup- 26th Nov'14 Resonse-We sincerely regret for the inconvenience caused to you. We have checked and found that the order is returned to us from the courier company due to some unforeseen reason. As the product was under deal at the time of placing the order, hence, we are unable to re-ship it. We are processing the refund of total amount, paid against this order. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in the next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. Forth followup- 12th Dec'14 Response- We sincerely apologize for the inconvenience caused to you. As per the latest update, we regret to inform you that your order has been returned undelivered from your registered address. We are unable to reship the order, hence, we have forwarded a request for refund. The amount would reflect in your account in 2 weeks. As soon as refund gets processed, you will be notified on your registered e-mail address. Fifth followup-13th Dec'14 Response- We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details.(Executive-Amrit) Sxth Followup- 15th Dec'14 Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. Kindly acknowledge the delivery of your order placed at ShopClues.(Executive-Amrit) Seventh followp- 16th Dec'14 10.30 AM Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. (Executive-Amrit) Eighth Followup- 16th Dec'14 11.30 AM Response-We have been trying to contact you on your registered mobile number [protected], however, could not connect through as the call went unanswered. Request you to please share an alternate number . With reference to your order 24931467, your refund request has been forwarded to our concerned team. We apologize for the inconvenience caused to you. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. (Executive-Sanchit Sharma) How irresponsible and fraud company that there is no information regarding shipments and gave always wrong info to customer.They are still keep my money at their end since more than 50 days. i am chasing them for their contacting their management team but still they didnlt ready to give me any email/contact no. Now i want to take legal action against them and preparing the draft for my consumer rights.