ShopClues.com Complaints & Reviews

Mail from ShopClues.com before delivering the product.


Hello T.Vijayakumari,

This email is to confirm that your Order 30418693 has been Delivered.

Shipment Information:

17629154 Via GatiSurface,

Hope you enjoy your new purchase.

In an unlikelihood scenario of the product not delivered right, please be assured that you are covered under our buyer protection and return policies. Click here to learn more about them.

Order #30418693
ORDER DATE: 18 Dec 2014, 08:40 PM
PAYMENT METHOD: CITRUSPAY NETBANKING
PAID USING: Net Banking

SHIPMENT INFORMATION: TRACKING NUMBER[protected] VIA GATISURFACE
Product Quantity Unit price Subtotal
Racold Eterno 2 Series 25 Ltr Vertical Geyser
Code: 6075210
1 Rs.8, 950 Rs.8, 950
Subtotal : Rs.8, 950 Shipping Cost : Rs.0 Total : Rs.8, 950
On Order Completion, You Will Earn Clues Bucks: 179


Status in shopclues


Arrived In-Transit 30/12/2014 10:28 AM
Undelivered due to HOLIDAY/WEEKLY OFF/NEXTDAY DELIVERY 31/12/2014 01:36 PM

Dear Sir/Mam


I would like intimate you that the above mentioned doc no is showing invalid on your tracking site where as shop clues says they have booked my parcel with you vide abv mentioned docket and its yet not traceable (since it is booked).


Can you talk to shop clues and confirm me the status of my consignment ? Its more than 10 days shop clues people have kept me in dark saying that please give us some more time.


Please help me by replying that you have not received any parcel bearing docket no[protected] from shop clues.


THE DETAILS OF MY CONSIGNMENT ARE MENTIONED BELOW.


PLEASE ALSO FIND ATTACHED SCREENSHOT WHICH CAN PROOF ITS SHOP CLUES'S CREATION.


Dear Sir,
Request you to please speak with your online portal for the same.
Regards,
Nidhi | Executive-Customer Care
Ecom Express Private Limited
14/12/2, Samalka, Old Delhi- Gurgaon Road, New Delhi - 110 037, India
T: +[protected] | E: [protected]@ecomexpress.in | W: www.ecomexpress.in (http://www.ecomexpress.in/)
Attachment(s)
~WRD001.jpg


Animesh Mukherjee, Dec 30 01:11 PM:Dear Sir/Mam
I would like intimate you that the above mentioned doc no is showing invalid on your tracking site where as shop clues says they have booked my parcel with you vide abv mentioned docket and its yet not traceable (since it is booked).
Can you talk to shop clues and confirm me the status of my consignment ? Its more than 10 days shop clues people have kept me in dark saying that please give us some more time.
Please help me by replying that you have not received any parcel bearing docket no[protected] from shop clues.
THE DETAILS OF MY CONSIGNMENT ARE MENTIONED BELOW.
PLEASE ALSO FIND ATTACHED SCREENSHOT WHICH CAN PROOF ITS SHOP CLUES'S CREATION.
29563713Order
12 Dec 2014, 12:24 PMOrder Date
Shipped - Possible Delay in TransitStatus
Shipment 1
ProductQuantity
Combo of Godrej Car Ac Vent Perfume (Green) +Godrej Car, Home Air Spray(Blue). (https://secure.shopclues.com/combo-of-godrej-car-ac-vent-perfume-green-godrej-c...⇄
Code: 6095730
1
Shipping information
This order is shipped via Ecom Express. The tracking number for this shipment is[protected]http://billing.ecomexpress.in/track_me/multipleawb_open/?awb=[prote...⇄ track this package click on the tracking number shown above.

SHOPCLUES ORDER YET NOT RECD..jpg (https://docs.google.com/file/d/0B0ZdIrcPK4uqbWFMMUw5SmVBTzg/edit?usp=drive_web)

AN EARLY ACTION IN THIS REGARD WILL BE HIGHLY APPRECIATED.
COPY TO animesh.m (Advocate, Alld High Court), Allahabad
Dear Mr. Animesh, please go thru the entire correspondence and my previous documents which have already been shared with you and please also keep ready the Legal Notice for the purpose of claiming the losses given by shop clues to me.
we will be there in the month of jan 2015.
Thanks n Regards
Animesh Mukherjee


Cheers,
ShopClues Support Team.

Message-Id:99NTH5RY_54a26f02b3c55_32cf3f83a0ccd3383852cd_sprut


Attachments area

Preview attachment SHOPCLUES ORDER YET NOT RECD..jpg


SHOPCLUES ORDER YET NOT RECD..jpg


Animesh1961 <[protected]@gmail.com>12/30/14 (3 days ago)


to Customer, support, Animesh


I have takes several times to shop clues and once to e com also but e com says we did not receive any parcel and shop clues says its un traceable ans sufferer is ME. I will present all recording and mails as and when and where required.

From: Customer Care
Sent: ‎30-‎12-‎2014 14:53
To: 'Animesh Mukherjee'
Cc: [protected]@shopclues.com; 'Animesh Mukherjee'
Subject: RE: docket no[protected] booked by shopclues


Click here to Reply, Reply to all, or Forward

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at www.shopclues.com/help.

Regards,
ShopClues Support!

Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.

Regards,
ShopClues Support!

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.

Regards,
ShopClues Support!

Don't just apologize for your fault, do something about it. I have again sent an email to you, I have also raised a ticket. Please arrange for it to be reshipped as soon as possible, I don't want to drag this matter any further, but if the item is not shipped I am going to do everything I can to make sure you guys get to understand that you should not take your customers for fools.

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.

Regards,
ShopCluesSupport!

You can check it on your software system.
You will get all the details using my mail id.

Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.

Regards,
ShopClues Support

Hello sir, resolve this complaint as soon as possible and refund me the amount of Rs.449.
Thank you

Hello, it's going late. Resolve my complaint

Dear Customer,

We are getting this looked at & will get back to with updates on the same. Apologies for the inconvenience caused.

Regards,
ShopClues Support!

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at www.shopclues.com/help.

Regards,
ShopClues Support!

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.

Regards,
ShopClues Support!

Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.


Regards,
ShopClues Support!