ShoppersStop.com Complaints & Reviews

I ordered a pair of shoes through shopperstop online app and it got delivered on aug 7. On same day i initiated return as it didn't fit me well and waited for product to be picked up. After waiting for a few days, i called up customer support and was assured that it will be done in 48 hours. Nothing happened after 3 days, i called up again and got assurance that it will be done in 3-4 days. I kept calling and dropped emails as follow-up and every time assurance was given that they are escalating issue to seniors and will get it closed soon. After multiple follow-ups, i again called customer support on 27th aug and again was promised that it will be done in 3-4 days. I got email as well about a return slip. However, today after 4 days since i did not get any update for pickup, i went to check the status in app, and to my surprise it showed pick-up failed and return cancelled.
I've been following up with these guys continuously and there is no action being taken for picking up the product and my refund is blocked due to this.

Please help.

I had order online items. Twice that was cancel. I requested to send me item with different color which is available on site. No positive response. They offered me 200 rs voucher which is of no use as i ordered item with 70% off.
Manager from mumbai branch malad was very rudely handle this which is not acceptable.
Very annoying experience.
Jyoti bhoite

I had placed an order for puma shoes on 09th august'2019, order id[protected]. I called for follow up on 13th august, stating that the product is still not dispatched, customer service executive mentioned that it is procured & will be dispatched within 2 days & provided me a request id. I followed up again on 23rd august, customer care executive said we need 2 more days to resolve your issue. When i asked them to connect me to higher authority they mentioned higher authority will also say same thing & if you have any issues, please cancel your order. After 15 days of order placement they tell their customers to cancel order. I forced them to connect me to higher authority, when i had a word with the higher authority they assured to get the problem personally resolved in 1 day but still the problem is persisting.
I advise every one to not shop from shoppers stop
Horrible brand with zero customer satisfaction. They should stop their services if they cannot fulfill their orders.

We have ordered womens party wear buckle but did not find it comfortable and returned it immediately. Your agent picked it up from our residence. But we have paid 1150/- (Did not know the exact amount but it was nearing this). We have not yet received our money back thats the only issue. We request you to kindly remit our payment at an earliest in the following bank account. The order no of the product and awb is following.
Awb:[protected]
Order id: [protected]
Bank details: bank — sbi
Ifsc — sbin0000676
Account no — [protected]

I went to the Shoppers stop based in C scheme, Jaipur. After buying a t-shirt your cashier asked me to pay for the carry bag. On telling him that as per the new guidelines he is not suppose to sell the carry bag but boldly he said that I can raise the complain as he is not selling the bag with the shoppers stop logo. Told him he is not suppose to sell any. I am telling the same to you to take it up and stop selling the bags. The cashier name is Sleem Khan ID is 7056562. Please reply to me at the earliest.

I had applied for a membership card on 23/06/19 against my mobile number [protected] card number issued to me is [protected] md muzaffar hossain cash memo no:1575 store :00128 register:127 till no:36703 cashier :7036703-amit mazumder, on 27/7/19 i visited shopper stop elgin road and made a purchase of rs 3004/- and given my mobile number as my membership number but the staff our their said that my number is not valid as i paid rs300/- on 23/6/19 but on 27/7/19 the person over their asking me another rs300/- for membership card. Please look in the matter and do the needful.

This is in regards to my order no[protected]...one purse out of 6 items has been cancelled from your end ... and I did not receive complete refund of this product.
I ordered this product for Rs.1375/-. After repeated calls at your call centre I got a birfurcation of the products which does not satisfy my query.
2 products out of that were at 55% but price charged does not satisfy the criteria.
I need my compelete refund.. because as per bifurcation received it seems you have charged excess amount from me .
Need complete satisfactory clarification else I will have to take this to consumer forum.

Hi recently bought ferragamo elegenza from shoppers stop at world trade park jaipur rajasthan.

I previously bought signoria from same store. It was perfect. For 5500 for 100 ml.. Super satisfied with product.
This time i bought
Elegenza which is 7500 for 100 ml
Edp
Doesnt stay at all. Its an edp and does not stay on my skin or clothes. I am a perfume lover. And ferragamo fan. I am highly dissapointed. So much money wasted.
What shall i do. Please replace my bottle.

My order id is[protected]
I have dropped several complaints to shoppers stop.. Firstly the ivr never works and inspite of so many complains the company is not ready to respond and provide the refund... Its been almost a month now.
Complaint no. Registered with shoppers stop. Cas[protected]z2z0q3 ;. Cas[protected]z9v7r6;. Cas[protected]q8w9x8.. None of the complaints has been resolved yet.. And no refund is received.. Never shop on shoppers stop.. They are looters.

I have returned the product on shoppers stop.com.. And it's been 15 days i have not received the refund.. Have been calling plenty of times to customer care.. Also have put mails.. But there is no response... This is a worst ever online experience i had.. Please refund my money..

Please stop your online business if you don't meet customers expectations

Order id:[protected]
Order date: monday, july 29, 2019
Order tracking: [protected]
Product : fastrack unisex reflex 2.0 smartwatch - swd90059pp05

Above are my product details. I have ordered on july 29th but it couldn't yet shipped. Also given complaint on aug 5th but still there is no luck.
There is no change in shipment status yet. This was horrible situation which i'm facing with you guys. First do respect to customer and satisfy their needs.

Please advise when this is going to be shipped. I need a clear explanation why product was taking this much huge time to ship?

The most pathetic customer service i hav ever seen..i ordered a american tourister unisex backpack with order #[protected]. On 29jul2019...at the time of online order 04 quantity were remaining. After i booked the same 03 quantity was remaining. Online app showed 3 days to shipping n 5 to 7 days for delivery...no follow up or updates recvd from s.s. hence i made regular enqueries on 02 aug and 04 aug. ...on 02 aug i was i formed it is under procurement stage n will be couried shortly...0n 04 aug i was told that the stock is available in the koramangla s.s. outlet in bengaluru karnataka and will be shipped max in a day...today morning my order was cancelled after 9 days...for the pymt made half of the pymt was thru credit card and other half was thru e.voucher gift card. Without my knowledge the cre crd amount is already refunded on the card but no update provided for the evoucher...again on receiving the cancellation sms i called the customer care enquiring why was it cancelled n i was informed that it is out of stock..hence cancelled...the executive and then the floor supervisor both on no answer when i questioned then that at the tine of order when 04 quantity was available how is it out of stock after 8 days..and do u need 8 days to confirm what stocks u hav... moreover yesterday ur executive confirmed it is been dispatched from bangalore koramangala...how n why was my order cancelled...why was my order n pymt accepted on the 29th when u guys were not sure of stocks n how did it show 04 quantity available on 29th at the time of booking...i asked the supervisor for a griveance redressal or senior management rmail id or contact and to my shock i was informed that they dont hav either...finally i had to clearly tell then that this is deficiency in service n i m goin to file a case in the consumer court with a compensation claim of 2 lacs...unless the same order is fullfilled from ur end...i hav been promised a follow up.. amd will surely escalate to consumer court in the nxt 48 hrs if no prompt delivery or follow up is done by the seniors..i hav all the call recordings n screenshots for records...

I purchased a legging model # worth 1799/-. I bought it from only store in shoppers stop r city mall, ghatkopar. I just worn it thrice and it became loose from the hip and the knee part. Now i cant wear it anymore it looks really shabby. I require another product now!! I really did not like the product, not only it does not fit, but also i see some bubbles on the fabric. Never expected such product from shoppers stop.

I had ordered a dress from the shoppers stop app on sunday i. E 28/07/2019.
I had used my hdfc credit card for the payment. I had received the confirmation message from the bank about the payment being successful. But on checking the app, i saw that my order was not placed. I have tried a number of times to connect them through customer care and have sent a mail to them too. But i haven't had a response from their side.
I will attach the screenshot of the payment of rs 1449.

No refund has been done regarding my order id:[protected]
I thot it would be a nice experience here but.. Your refund policy is very bad.. I must say myntra is the best.. This was first and last time i shopped from here.. Kindly refund my amount as soon as possible.. I dont thing this much delay in refunds is acceptable.. As evry other shopping site excpt u guyz offers such great and faster refunds

Sir or madam
When i decided to order skechers men casual wear slippers (Price : 2069 with promocode welcome) on that time im going to pay that amount through paytm upi transaction. Unfortunately that amount has been processing. After 10 minutes later i pay again through google pay transaction, thats also shows like that. After 5 mins that two transactions made successfully. And debited from my account too (Debited amount ₹ 4138). When i checked my order section, i can’t see anything about my product. Then i contact my federal bank customer care for further clarification then they told me that amount credited to your account. Then i trying to call your customer care number, and your team told me to wait 14- 30 hrs. And they can’t give any further information. I can see lot of complaints against you on social medias. Most of the problems are related with refund money. So i can understand that i also a victim of your scam. So i want my money back as soon as possible.. And i can give exact details about my concerns. I don’t want your # excuses and waitings, only want my money. Find to attached my entire details of my complaints.

Hi
I went to shoppers stop which is there in mgf mall and chosen a kurta and palazzo which was under the promotion of buy one get one but the size which was required was not available at the store so they asked us that they will send it online to the address where it is to be sent as the person for which we were buying is from dehradun. We specifically told then that we do do not have good experience with online shopping hence would not like to go ahead with this option but they insist that everything will be fine and they will send the right product only but the wrong order was delivered (Ordered for black kurta and palazzo but got blue color. Order number #[protected] i called them and ask them for change they asked me to call customer care where they clearly denied that product colour can not be changed however size can be changed. When i called store after checking with their manager they confirmed that colour will be returned and on tuesday someone will come with black palazzo and will take blue palazzo which we agreed. But on tuesday they again called and mentioned that they can not change the colour of palazzo when we asked that if this is so then why you confirmed on that day to which they were not having any answer and they started putting blame on us that you must have checked before placing the order so you are also at fault. Which ideally person who was ordering didn't show us the details and he gave the option to do the payment only. Secondly, i was not there to do online shopping they have done it on their behalf i showed them the product which was required. Worst experience with # shoppers stop not going to go back there but i want my black colour palazzo at a place of blue which i never ordered. And want a compensation gainst the mental torture which they have done just to safe gaurd themself.

This happened with me twice in two different shopperstop. I chose a handbag at shipra mall ghaziabad shopperstop and it was hanging in flat 50% section.. When i asked its price around they said it's a new arrival and mistaken kept in that section. I said okay.. This happens..
Then next i walked into logix mall noida shopperstop there again i liked a handbag and coincidentally it was also in flat 50%section.. As there was no tag on it so i asked the person around he clearly told me it cost 3000 and is on flat 50% so 'll be 1500.. So i took it.. Then again on the billing counter i was told that this bag is a new arrival so no discount.. This time i got anxious as over there one person said something else and billing counter people something else.. I had a long conversation on this that the statements doesn't match at all.. N moreover. When there is no tag no mark on the bag how are you justifying it was new arrival.. As new arrival are treated so recklessly no tag no mark lying nowhere etc etc.. Then next day i checked shopperstop online and that same handbag was available there and on flat 50%..
I proceeded to order the bag then there was an option to pickup from the store so i entered the pincode and it was available only in logix noida shopperstop.. So i placed the order and made a complain on customer care.
I asked to speak to the manager of logix noida shopperstop.. I got a call from him n explained him the complete scenario.. N i told him about the order placed he took my order number and assured to check and will confirm the pickup time..
I waited for his call that day the next day but no information.. So next day in the evening i called the manager (Adarsh) and asked him about the status, then he tells me it's cancelled.. I just got furiated as i didn't have any information neither about cancellation not of refund..
Then the manager tells me it's not available which clearly was available on the site itself and in that same place.. He said he will call the customer care and soon i will receive a call.
I called the customer care from my end and they told that my order was cancelled at that very moment when the manager hung up on me to contact the customer care...
These are fraudsters, fake greedy brand now as now they have got famous to they do whatever they want and go away with it.. Thinking nothing will happen to them

[protected] order number[protected]. Rs 1084 debited from loyalty points. Total order amount - rs 1999.
[protected] item recvd. Cod amount of 915 paid.
[protected] complaint raised for missing item.
[protected] sent email to cc. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] called cc to speak to last officer (Manager?) who mentioned she would look into case personally and update. Told that calls cannot be transferred and manager will not be able to attend the call.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] called cc on phone. No resolution/update received. Escalated. Cc now says there is technical issue, so please cancel order. Asked if the pending order can be picked from nearest store, cc mentioned nearest store does not have the item. A lie, because the items are available at juhu store nearby. Disappointed, disgusted and disheartened, asked cc to cancel the order and initiate return of previous item.
[protected] item returned.
[protected] still awaiting refund.

I've been a member for more than 15 years with shoppers stop and have been put through too a lot of stress following up and asking for the service which i have already made full payment. Its unethical and unfair practice to treat a customer this way and i expect that the money i have paid is returned as soon as possible.

Bought carolina herrera 212 men nyc perfume... Which turned out to be fake!!!.. The container the on a real and genuine can of 212, the logo is a raised transparent blue plastic material that's "not printed on", the carolina herrera brand name at the bottom is embedded into the can and "not printed on", and the batch number is embedded on the side of the spray cap and "not printed on" the top of the can. All of which may be disputable. But,...