ShoppersStop.com Complaints & Reviews

I have purchased a cargo (Flying machine) 6 months ago, now its color is fading. I have visited shoppers stop regarding this they said we are unable to replace because we have only 3 months if any defect.

So if any product started losing its quality after 4 months then what should we do.

Now i think i have to stop shopping from shoppers stop.

My order no is.[protected]. I ordered branded perfumes.. Versace, ck, salvator ferragamo... All perfumes were duplicate. All of them had same smell, headache inducing/ cheap agarbatti like. Highly disappointed. Didn't expect such deception from a reputed website. And conveniently, there is no return service on these products. Why do they have to con people for few thousand bucks! I don't understand this cheap mentality. Never ever going to buy online or other wise from ss.

Sir, i have purchased mens leather silpon loafers shoes on 14 oct 2019, but same doesn't rec'd as per my requirements, i. E. Size, color or quality is not up to mark or as per required. Now the same want to return. Hence, direct rep of shoppers stop online shop to collect the same from delivery address and also direct return my payment immddtlty. Regard

मैंने एक ऑर्डर किया था 4th of October
को ऑनलाइन अभी तक नहीं मिला। क्यों????

इसके लिए मैंने 10-15 बार कस्टमर्स केयर में कॉल की लेकिन कोई रेस्पॉन्स नहीं जब भी कॉल करता हूं कल डिलीवरी हो जाएगी
क्यो आप लोग कस्टमर्स को मिसगाइड कर रहे है??
Any specific reason about this?????

एक नंबर का चोर मैनेजमैंट है आपका सब चोर हो ऑनलाइन शॉपिंग की आड़ में कस्टमर्स को ठग रहे हो मिसगाइड कर रहे हो हरसमेंट कर रहे हो।
आज में आपके खिलाफ कोर्ट में केस करने जा रहा हूं।
थैंक्स

Mujhe wrong products delivered kiya gya h.plzz refund my money... Maine kurti set order kiya tha ar ghatiya type ka saree delivered kiya gya h... Order no. CoL9302 plzzz help me mai kal se hi message bhe rahi hu pr koi response nahi mila abhi tak...Uska tota price 2750 hai... Mai bht pareshan hu kl se plzzz support me to solved my problems...Abhi tk koi bhi response nahi kiya gya h... Plzzz reply me fast...

Order id[protected]
I placed an order at shoppers stop in their app and paid a sum of rs1218 on 13/08/2019. There were three items on the list, of which one was cancelled at their own ends. I was charged 499 for the item that they cancelled but i was refunded only rs289. I waited for over two weeks for the other two items but no one called, no one delivered. The toll free customer care number is useless. No one picks. Only once someone picked and assured that i will be refunded. But since then no one got back to me. It's 31st today and i'm still waiting for the refund. I don't want anything to be delivered but my money.

I ordered a pair of shoes through shopperstop online app and it got delivered on aug 7. On same day i initiated return as it didn't fit me well and waited for product to be picked up. After waiting for a few days, i called up customer support and was assured that it will be done in 48 hours. Nothing happened after 3 days, i called up again and got assurance that it will be done in 3-4 days. I kept calling and dropped emails as follow-up and every time assurance was given that they are escalating issue to seniors and will get it closed soon. After multiple follow-ups, i again called customer support on 27th aug and again was promised that it will be done in 3-4 days. I got email as well about a return slip. However, today after 4 days since i did not get any update for pickup, i went to check the status in app, and to my surprise it showed pick-up failed and return cancelled.
I've been following up with these guys continuously and there is no action being taken for picking up the product and my refund is blocked due to this.

Please help.

I had order online items. Twice that was cancel. I requested to send me item with different color which is available on site. No positive response. They offered me 200 rs voucher which is of no use as i ordered item with 70% off.
Manager from mumbai branch malad was very rudely handle this which is not acceptable.
Very annoying experience.
Jyoti bhoite

I had placed an order for puma shoes on 09th august'2019, order id[protected]. I called for follow up on 13th august, stating that the product is still not dispatched, customer service executive mentioned that it is procured & will be dispatched within 2 days & provided me a request id. I followed up again on 23rd august, customer care executive said we need 2 more days to resolve your issue. When i asked them to connect me to higher authority they mentioned higher authority will also say same thing & if you have any issues, please cancel your order. After 15 days of order placement they tell their customers to cancel order. I forced them to connect me to higher authority, when i had a word with the higher authority they assured to get the problem personally resolved in 1 day but still the problem is persisting.
I advise every one to not shop from shoppers stop
Horrible brand with zero customer satisfaction. They should stop their services if they cannot fulfill their orders.

We have ordered womens party wear buckle but did not find it comfortable and returned it immediately. Your agent picked it up from our residence. But we have paid 1150/- (Did not know the exact amount but it was nearing this). We have not yet received our money back thats the only issue. We request you to kindly remit our payment at an earliest in the following bank account. The order no of the product and awb is following.
Awb:[protected]
Order id: [protected]
Bank details: bank — sbi
Ifsc — sbin0000676
Account no — [protected]

I went to the Shoppers stop based in C scheme, Jaipur. After buying a t-shirt your cashier asked me to pay for the carry bag. On telling him that as per the new guidelines he is not suppose to sell the carry bag but boldly he said that I can raise the complain as he is not selling the bag with the shoppers stop logo. Told him he is not suppose to sell any. I am telling the same to you to take it up and stop selling the bags. The cashier name is Sleem Khan ID is 7056562. Please reply to me at the earliest.

I had applied for a membership card on 23/06/19 against my mobile number [protected] card number issued to me is [protected] md muzaffar hossain cash memo no:1575 store :00128 register:127 till no:36703 cashier :7036703-amit mazumder, on 27/7/19 i visited shopper stop elgin road and made a purchase of rs 3004/- and given my mobile number as my membership number but the staff our their said that my number is not valid as i paid rs300/- on 23/6/19 but on 27/7/19 the person over their asking me another rs300/- for membership card. Please look in the matter and do the needful.

This is in regards to my order no[protected]...one purse out of 6 items has been cancelled from your end ... and I did not receive complete refund of this product.
I ordered this product for Rs.1375/-. After repeated calls at your call centre I got a birfurcation of the products which does not satisfy my query.
2 products out of that were at 55% but price charged does not satisfy the criteria.
I need my compelete refund.. because as per bifurcation received it seems you have charged excess amount from me .
Need complete satisfactory clarification else I will have to take this to consumer forum.

Hi recently bought ferragamo elegenza from shoppers stop at world trade park jaipur rajasthan.

I previously bought signoria from same store. It was perfect. For 5500 for 100 ml.. Super satisfied with product.
This time i bought
Elegenza which is 7500 for 100 ml
Edp
Doesnt stay at all. Its an edp and does not stay on my skin or clothes. I am a perfume lover. And ferragamo fan. I am highly dissapointed. So much money wasted.
What shall i do. Please replace my bottle.

My order id is[protected]
I have dropped several complaints to shoppers stop.. Firstly the ivr never works and inspite of so many complains the company is not ready to respond and provide the refund... Its been almost a month now.
Complaint no. Registered with shoppers stop. Cas[protected]z2z0q3 ;. Cas[protected]z9v7r6;. Cas[protected]q8w9x8.. None of the complaints has been resolved yet.. And no refund is received.. Never shop on shoppers stop.. They are looters.

I have returned the product on shoppers stop.com.. And it's been 15 days i have not received the refund.. Have been calling plenty of times to customer care.. Also have put mails.. But there is no response... This is a worst ever online experience i had.. Please refund my money..

Please stop your online business if you don't meet customers expectations

Order id:[protected]
Order date: monday, july 29, 2019
Order tracking: [protected]
Product : fastrack unisex reflex 2.0 smartwatch - swd90059pp05

Above are my product details. I have ordered on july 29th but it couldn't yet shipped. Also given complaint on aug 5th but still there is no luck.
There is no change in shipment status yet. This was horrible situation which i'm facing with you guys. First do respect to customer and satisfy their needs.

Please advise when this is going to be shipped. I need a clear explanation why product was taking this much huge time to ship?

The most pathetic customer service i hav ever seen..i ordered a american tourister unisex backpack with order #[protected]. On 29jul2019...at the time of online order 04 quantity were remaining. After i booked the same 03 quantity was remaining. Online app showed 3 days to shipping n 5 to 7 days for delivery...no follow up or updates recvd from s.s. hence i made regular enqueries on 02 aug and 04 aug. ...on 02 aug i was i formed it is under procurement stage n will be couried shortly...0n 04 aug i was told that the stock is available in the koramangla s.s. outlet in bengaluru karnataka and will be shipped max in a day...today morning my order was cancelled after 9 days...for the pymt made half of the pymt was thru credit card and other half was thru e.voucher gift card. Without my knowledge the cre crd amount is already refunded on the card but no update provided for the evoucher...again on receiving the cancellation sms i called the customer care enquiring why was it cancelled n i was informed that it is out of stock..hence cancelled...the executive and then the floor supervisor both on no answer when i questioned then that at the tine of order when 04 quantity was available how is it out of stock after 8 days..and do u need 8 days to confirm what stocks u hav... moreover yesterday ur executive confirmed it is been dispatched from bangalore koramangala...how n why was my order cancelled...why was my order n pymt accepted on the 29th when u guys were not sure of stocks n how did it show 04 quantity available on 29th at the time of booking...i asked the supervisor for a griveance redressal or senior management rmail id or contact and to my shock i was informed that they dont hav either...finally i had to clearly tell then that this is deficiency in service n i m goin to file a case in the consumer court with a compensation claim of 2 lacs...unless the same order is fullfilled from ur end...i hav been promised a follow up.. amd will surely escalate to consumer court in the nxt 48 hrs if no prompt delivery or follow up is done by the seniors..i hav all the call recordings n screenshots for records...

I purchased a legging model # worth 1799/-. I bought it from only store in shoppers stop r city mall, ghatkopar. I just worn it thrice and it became loose from the hip and the knee part. Now i cant wear it anymore it looks really shabby. I require another product now!! I really did not like the product, not only it does not fit, but also i see some bubbles on the fabric. Never expected such product from shoppers stop.

I had ordered a dress from the shoppers stop app on sunday i. E 28/07/2019.
I had used my hdfc credit card for the payment. I had received the confirmation message from the bank about the payment being successful. But on checking the app, i saw that my order was not placed. I have tried a number of times to connect them through customer care and have sent a mail to them too. But i haven't had a response from their side.
I will attach the screenshot of the payment of rs 1449.