ShoppersStop.com Complaints & Reviews

This happened with me twice in two different shopperstop. I chose a handbag at shipra mall ghaziabad shopperstop and it was hanging in flat 50% section.. When i asked its price around they said it's a new arrival and mistaken kept in that section. I said okay.. This happens..
Then next i walked into logix mall noida shopperstop there again i liked a handbag and coincidentally it was also in flat 50%section.. As there was no tag on...

[protected] order number[protected]. Rs 1084 debited from loyalty points. Total order amount - rs 1999.
[protected] item recvd. Cod amount of 915 paid.
[protected] complaint raised for missing item.
[protected] sent email to cc. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected] sent followup email to cc. Escalated. No resolution/update.
[protected]...

Bought carolina herrera 212 men nyc perfume... Which turned out to be fake!!!.. The container the on a real and genuine can of 212, the logo is a raised transparent blue plastic material that's "not printed on", the carolina herrera brand name at the bottom is embedded into the can and "not printed on", and the batch number is embedded on the side of the spray cap and "not printed on" the top of the can. All of which may be disputable. But,...

I am really disappointed because i was scammed by your staff in the name of membership card at ambience shoppers stop vasant kunj.

What happened with me at ambience shoppers stop mall vasant kunj is unacceptable.
The staff at cash counter told me that since my membership card is old i have to upgrade it. They assured me that it is only to upgrade the shoppers stop membership card and nothing else.
As i have been...

Hi sir,

Invoice no of shopper stop inorbit dates 23rd june 2019. Cash memo 4992 register 205 cashier 7058453 — store - 00114 time 06.19.49 pm

Cash memo no :[protected]

My self amit nemani from malad west mumbai. My contact cell no: [protected] and i was in shopper stop inorbit mall malad west mumbai yesterday. I was looking for one formal shoes and i selected the same of arrow brand....

I had a very bad experience today at shoppers stop at select city walk delhi.
They were busy explaining their card service to customers, my baby was crying hard i was standing there for around 20 mins. Nobody gave a # for that when i said i don't want your merchandise they didn't even bothered about asking me the reason. I am a gold member of shoppers stop. I won't be shopping here any more. Such # this shoppers stop...

I had worest experience in chetpet shopper stop, , I never come to shop in this store. Very guilty shop in store, , I'm not satisfied about service here.
Manager also way of speaking with customers he don't know. How the management give the manager post to give him. I'm fully disappointed about service and shop there, . More than this pandi Bazar is good to shop....

I made purchase for Rs.12, 380 yesterday (15-June-2019) at Andheri West Shopper's Stop vide Cash Memo No.6989. Among the things purchased, were two number of pack of three handkerchiefs. Both were paid for in the Cash Memo @ Rs.219 each. After billing was done (by Afzal), the items were put in Shopper's Stop Bag. At that point of time, there was another person selling CitiBank Credit Card also standing alongside the Cashier.

After...

Hi team

We have purchased a perfume "Antonio Banderas" costing 2150 Approx from shoppers stop Bangalore ( Gopalan Signature Mall) located on old Madras road 2 weeks back. Since past 3 days that we have been using it seems like a fake bottle with a branded tag!!

I have attached the photos take a look. Being a gold member since past 15 years almost we barely deserve this!! I would want u guys to use the perfume...

ITEM SAC CODE :[protected]
Description : MNY LIP SATIN CS SYC 555
CASH MEMO NO.:[protected]
The lipstick I bought on June 9, 2019 is stuck on the cap and is broken.
It was a sealed packed and being a big brand name as yours I did not feel the need to check the article before buying. This is highly disappointing.
Please look into the matter the earliest...

We purchase cloths from shopper stop store Man Upasana tower yesterday i.e 09-06-19 amount around Rs 9750.
Store cashier charged us Rs 7 for carry bag to carry these huge item which we purchased, we resist as this is the duty of store keeper to provide carry bag to carry these item and store not entitle to charge us .
Pl lodge this complaint and return back our carry bag charges immediately and take suitable action against store...

Lost smartphone in the span if 15 min in the trial room of Shoppers stop, Inorbit Mall, Whitefield Bangalore on 7th June 2019. It's lost in the ethnic wear trial room. Checked immediately but no luck.Spoke to customer care but phone not received.
Tried calling the phone but it is switched off. Lost phone is Moto G5S plus.
Spoke to customer care but not getting good response also.
The phone was lost around 7:15-7:35PM.Please...

I have made a complaint of faulty trolley bag brand "safari" i have given this bag to customer care center @ vr mall, surat on 21.4.19 but the complain has not even solve in one and half month when ever i call at customer care they just tell us that new bag will be delivery at home but till now no new bag has come to my place.
Now i think this is my last call if within one week if complain is not solve i have to go at consumer legal...

Dear sir/ madam,
Greetings

Sub: return / exchange request received for order #[protected]

I have made an exchange request on 16/05/2019 for a product purchased online and the customer care person told that my product will be picked from my home within 2 working days for exchange.
It is really bad that my product was not picked from my home after 7 days of initiation of the request. The customer care...

I have been reaching out customer support for more than 3 weeks but no body cares that delivered status is not updated on app. I want to return the product asap but there is no response on it every time a new case is raised by different executives and they promise to do it by eod but nobody cares.
I need my refund asap not sure how shoppers stop will take the product. Can shoppers stop understand the value of anyone's time and patience...

Since past 15 days i am trying to return an order. For which the pickup is not arranged till date.. Every second day i speak with the executive and put mails but they promise to get it picked up in next 48 hours and this keep on repeating again and again.. The courier is lying since past 15 days for the pickup, but just opp to what is promised, no one comes for the pickup..
Its clearly mismanagement of the people.. I want the returns...

Hi team,

I was having good impression on shopperstop till now, but today i had very bad experience.
I purchased a Lavin hand bag which was clearly mentioned it has 50% off even the nearby sales person informed the same but during payment theh said system is taking it as 40%. How can they be so irresponsible here and no manager at the desk to resolve.. As i dnt have tym i purchased it for 40% off....

Actually the complain is to our store manager for the thing is about ramzan timings. The matter know the timing itself should be one hour for iftar time and they give us 45only 10-15 minutes for namaj it's not possible sit
For namaj minimum 20mins sir that's the thing in the reason is our sm in whitefield bangalore is not good for that giving us for iftar time as 45 minute like that and anomaly namaz timing 122 his giving us to 15...

Sir/madam,
I want to bring in your notice that i had purchase two ladies tops from above mention store on 21/04/2019 against bill no 257/2 for allen soly brand worth of 3398rs. With other stuffs
However i went on to same store to replace both as quality was very bad.
When showed to customer service desk person (Mr. Sharan raj) who was in argument with other customer prior to my case has denied to accept one top out...

They had some offer so i purchased a dress.. I tried on n everything... Wen i came back home my family was not satisfied with the size i took they ask me to get a smaller size...27/4/2019 i purchased it and 3/5/2019 i went to exchange the size i just wanted l to m.. Normally the exchange says it 14days i went within 14days.. But u can nly exchange in that period of offer... But nobody inform me not even the bills says dat... Only their system...