ShoppersStop.com Complaints & Reviews

We have purchased dinning table set last year on 4th april 2018. We got 3 years warranty. One of the chair is getting loose so i called customer care to log complaint and send engineer to fix this. Alisha (Customer care executive) told me that store is closed and she is not able to track the same. She kept me on hold for 5 mins and then disconnected. I must say this was not expected from such a brand company. I need resolution immediately.br...

I placed an online order for a Jacket in the first week of December 2018 using my MakeMyTrip Cash Voucher of Rs 2500 (it's equivalent to cash amount which can be used at number of outlets) along with some additional amount from credit card. Later I got a message saying that the product is out of stock and they cancelled my order. And there starts my endless wait for my money/product/voucher back. I asked for refund and was sent a voucher...

This is with regards to Tommy Hilfiger watch (Model No. 1791378) which I purchased on 12th October 2019 with a warrantly of 2years from Shoppers Stop -Vashi as a wedding gift to my husband. On buying the product the sales person had mention that this is supposed to be one of the best brand at the moment and apologies to say that it has been really bad experience until now. The watch got stopped and had technical issues from first week of...

I've shopped at shoppers stop on 22-march-2019 at garuda mall, bangalore location. I swiped through axis edge rewards point worth rs 2, 205.00.

The transaction got successful from axis bank but as of today still not reflected in shoppers stop outlet.

Mr saddam (Accounts person in outlet; mob no. [protected]) has initially asked me to wait for one day for settlement report. But now, mr saddam is not ready to listen...

I am writing you in reference to the missing item of order id :[protected]. 11 february 2019.
I have purchased a lee cooper watch online from shoppers stop app on 11 february 2019 the parcel delivered on time but when i opened the package the box was expty. There was not any watch i have complained about that many times on [protected]@shoppersstop.com and customer care no. They ask me to have patience for 24 to 48 hrs every time but...

I am very dessappointed to shop on shoppers stop online. I have received empty parcel of my order id :[protected] on 15 feb 2019 and complained about that on costomer care no and email. I haven't received any resolution till now. I called on customer care no about 15 times they said me "please have patience we are working on this and wait for 24 to 48 hrs....

Order number[protected]

Worthless company i have ever shopped online with. Horrible customer service. Never ever shop with this company online.

They delivered a wrong product and have been promising refund for the return request since 15 days but did nothing. I have called 7-8 times to their customer service, spoke to numerous agents/supervisors. Everytime they promise me that refund will be processed within...

I live in greater noida and i purchased a sweater on 10 or 11 feb 2019 of allen solly and when i went for the billing your executive asked me to join membership and told me that if there is any issue in the product we will change it with in a month but now when i went to change it as there was a hole in sweater and also it was 1 size bigger then my size, they refused to change it and returned your product without any money now sweater is...

I am really very disappointed by shoppers stop online service i have been return three products as on dt — 28.02.19. They have updated only two products received and said that it will go for quality checking whereas there has been more than three days they still not initiated my refund. They also dont know exact status of third product whereas i have handed over all products on same date. This is really irresponsible answers given by costomer...

The employee gave me the wrong foundation shade and on confrontation she bluntly denied that the shade she gave was much lighter than my true shade. She kept on arguing as to how she has worked for three years and she would know better. I asked three different people and they all recommended to go for a darker shade that would suit my skin. She wasted my 750 rs!!...

Shoppers stop porvorim goa, on 5th feb i had given my giodana men's watch for repairing along with my box but it is disappointing to say that today 24 feb when i had gone to collect my watch i was given a different box and when i asked them my box they said that "when we take a box we write it on the bill given to the customer" but the person who did the billing for my watch repairing did not write anything on the bill. It's such a shame...

I had placed the online order for a product but it arrived so late that i bought it from another nearby store and the product ordered from shoppers stop was not required anymore. I have placed a return request but no one has come to pick the product. It has been 15 days since i have placed the return request. When will this be resolved? Need the money refunded urgently....

I had purchased the product of numero uno brand costing around rs 6500 from shopper stop (Wtp jaipur), swiping the first citizen shopper stop card. Now the product is not at all wearable. I thought the quality of the product would be great as i had been a regular customer of shopper stop since long and i never had such major issues. But this time it was a complete fail. It was the most high priced item i had purchased of this brand. And i...

I have a purchased a pair of lee cooper shoe from shoppersstop on may 2018 which i have used after 6 months because i had another pair of shoe. When i wear for the first day, one of the shoe bottom sole got broken into multiple pieces. When i take to the store for replacement or repair, they didn’t consider at all. I have just left the pair of shoe and their shoppersstop card to them. Store manager didn’t care and not given and solution....

I ordered a reebok shoes and the delivery was made later than the delivery terms and the delivery guy hands over a tampered package (U can clearly make out that it was not shoe) and demands to pay the amount, i tried calling the consumer care but even then the response was very poor, this is literally a very bad online shopping experience with shoppers stop....

I ordered clavin klein t-shirt from shopper stop online, they sent wrong design and the payment mode was cash on delivery, i returned the product asked shopper stop to cancel and refund the money back to me, shopper stop is not refunding my money and keep promising today tomorrow today tomorrow since last 15 days. I am fed-up of calling them everyday.

Seriously that's how this shopper stop fool customers....

Ordered a 50 ml perfume from armani, 50 ml edp, but received a fake perfume. I wasnt sure before if it was my nose or the perfume, so i went to another store to check the longevity of it, pretty decent i would say. However the one i received vanishes into thin air after five minutes of application and within five if applied on the skin, leaving behind a poor alcoholic scent on me. As usual, perfumes cannot be returned but this is a poor method...

We have purchased 2 premium lacoste tshirt from shoppers stop vashi.
One of which we are returning as it is the very next day. Bt they are denying to return the product for a very minor minor stain which is a pen mark by the staff itself. We hve been your very privileged customer of shoppers stop since 8 years. This is highly disrepectful behavior from your staff

It would be grateful of you can provide justice for this...

I shopped from shoppers stop, west end, pune on 28th october. I was told by the billing personnel that on paying rs 300 extra i would get a virtual card which will entitle me to redeem rs 300 on my next shopping anytime. Cust. No. [protected]. On 22nd dec, i got an sms stating that i have 500 points which could be used for shopping. Today when i shopped again from the same branch of shoppers stop, the billing person said that she couldn't...

I bought a csio edifice watch worth rs-8095 product code is[protected]. I bought it on jully 22 2018 and by using it by 5 months i has serious problem. Neither was its chronagraph stop watch was working nor its seconds needle swinging right. I compained about the thing to the shopper stop store, shipra mall, shipra suncity, 9, vaibhav khand. They sent my item for repair telling me about that it woud take 30 - 45 days, but im very badly...