Snapdeal.com Complaints & Reviews

2 nos of pride silver bangle boxes (price 1290) was ordered on 31st Jan 2018. money was prepaid by credit card. Orders has not yet been delivered, multiple attempt to reach them have failed.

Snapdeal did not respond to multiple requests (28th feb) raised on their website and email send in this regard.

There is no way to speak to snapdeal representative, there customer care number is IVR and does not connect to any executive in any option.

Website does not allow me to cancel my order.

following are sub order ids for above mentioned two orders.

Suborder Id: [protected]
Suborder Id: [protected]

Please refund my money ASAP.

[protected]
[protected]

Sir. Maine snapdeal on line ap par warmland electric blanket dekha. Or order kar diya. Muje milne ke baad voh koi mushkil se sat 7day hi chala. Yeh blanket maine apni mata ji ke liye kharida thaa os waqt woh bimar thee. Lekin maine snapdeal ko complaint ke to uno ne vapis blanket magva liya. Bad maine bahut wait kiya. Msg kiye mail kiye lekin Snapdeal ne koi jawab nahi diya. Last meri mother ke death ho gai. Abi tak voh blanket muje nahi mila. M sab logo se yeh binti karta hu snapdeal se koi product na kharide . Yeh dokhebaj company ha. Thanks

Hi,

I have ordered Paco Rabanne invictus 100 ML perfume on 27th march 2018 and they have delivered me a fake product...then I registered a return request on 0503/2018 as per of their policy they revert on 48 hours but till yet today is 14/03/2018 I haven't heard from them anything.there is no provision to talk to their customer care rep because their customer care number which is [protected] is completely IVR based.
Below is my order details.
Order ID: [protected] (1 Item) DETAILS
Placed on 27 Feb, 2018
Status: Return request registered Request Received On: 05 Mar, 2018

Regards

Neeraj chaurasia
Email.[protected]@gmail.com

As telephonic discussed with sachin sharma, any no records found in your system. I have not received return items and not received refund money.
Replace items it self packed with power bank and data cable.
Before check and handover return items
Till date not received return item.
Kindly request to you arrange contact number of seller or deliver person

Note i have not loss the item or money
I read the your terms and conditions

Any no purchases any items or products in futures with you

First time fraud with me
Kindly full support and revert properly answere right now, waiting for you.

Regards
Rohit pal
[protected]

Bad experience with snapdeal no refund till now. Unable to communicate my issue with snapdeal team.
Order id is [protected]
Feugo lycra jeans ordered on 21.02.2018. Which was delieverd on 23rd feb 2018 having poor quality of fabric.
Return request on 23.02.2018.
No refund till now.
It is hard to believe that a company like you serve that kind of inconvenience to their customers.

My order no on Snapdeal is [protected]. Which is cancelled and I did not my refund but on website it shows that refund is already done.my mobile number is [protected]. But Snapdeal customer Care says this is not attached with my number but on website it shows. And no customer Care executive is available to talk on phone number.tried and mailed so many times.

I bought a TV from Snapdeal on installments. It was faulty so I returned it, however, they are still deducting installments every month. I emailed them 3weeks ago as unable to talk to customer care but still have not received any response.
Below are the details:

Snapdeal Order ID: [protected]
Item: Activa LED Television.
Order date: 18 Aug 2017.

Dear sir/ madam congratulation! You are the winner of 1st prize (Safari) from snapdeal pvt ltd. Which cost is rs:-1, 240, 148.00. The charge of your registration service is only-8, 600. This is valid for today. For know more details contact at 24x7toll free no[protected]. Helpline no + (91)-[protected].

Snapdeal company please rectify the problem.. Inform me immediately whether it is legit or not

Hello concerned,

As usual, snapdeal customer service suck. A few days back i had ordered three led tvs together (Order id: [protected]). On delivery one of the unit was faulty. I had initiated a replacement, but after three days, my replacement request just disappeared and everything shows normal in my order list. What a bloody shame on snapdeal. You dont have a customer call center. The one which you have provided, states that against my mobile number there isn't any order existing. This is a joke.

I have, this time initiated a refund. If, one of the tvs cannot be refunded, you can take away all three of them.

Expect an immediate response, failing which, i will expose snapdeal and will later approach the consumer forum.

There does not seem any seriousness in the working by your team. All seem to lethargic.

Regards
Maria mendes
[protected]
[protected]

Snap deal fraud website... They have cancelled the customer return request with their own conditions... Customer delight word not important for them... I have created return request through their app, and received return ticket nos which was created by snap deal app.. But their legal team refused to return request, they said that i had returned many item so return ratio has been increased, becoz of that they are unable to accept my return request...
I have many questions with their legal team :
1. Have you informed earlier to customer they have increased the return ratio so this product is not returnable.
2. They have sent me poor quality of products or not as per display pics, i have to accept whether that product s are good or poor.
3. If return ratio was poor, than why snap deal accepted only low price[protected] of return products, and refused to accept high rates product[protected].
4. Why they don't have any answer of product order no [protected], suborder i'd [protected]. This order return request also generated on 17 feb 18, with the refunded suborder i'd [protected], why snap deal chooses lowest price of product for return request and refused higher price item. Is they created their own policy during return.
5. If ratio was increased why snapdeal not informed to customer, or updated this process on their app, why app created the return request ticket nos.
Please help..

This is really not acceptable, they have created your own return policy and doing the fraud with their customer and grab customer full money...
Feeling cheated by snapdeal...

Refund did not receive, i steel wait for @helpsnapdeal email reply, i send all the bank details (Neft), but they won't reply me, even i call the snapdeal they said "your refund initiated and creadited within 4 business days"
Refund initiated stars on 20 feb
Also the snapdeal app said initiated refund and if we open in web and track the order they said refunded...

Order id: [protected] placed on 22 may, 2017.

I had bought a power bank of 999 on 22 may 2017 from snapdeal with a year warranty but now its second output is not working, so i want to claim its warranty.
Company is not providing warranty as per their promise. I have tried many times to talk to them but they are not responding. Please help me to get warranty as per their promises. 1 year warranty is already mentioned over the box.
Requisite pictures are attached below. Their behaviour is totally unfavourable to me so please help me to claim warranty. Service centres are not taking this and directing me to approach snapdeal for its warranty. This power bank is not working any more perhaps it has only 9 months of my purchase.

I purchase a pair of addidas shoes from snapdeal. My order is: (Order id-[protected]).
But snapdeal deliver me a wrong product which is totally look like duplicate as they packed addidas shoes in nike box.
I pay from credit card.
I get product on 9th march 2018 and from same days i mark several mail to mail is - ([protected]@snapdeal.com)
Also mark to snapdeal greviance officer mail id and snapdeal ceo mr. Kunal will proper snapshots but not get solution.
Several time tried snapdeal call centre number but not get connected.
Also when i try to return from snapdeal app or web than error massage showing to contact customers care which is already not connected

What the hell... U people are fake??? Sending fake deliveries... I orderd 1800 rs item and u people sended small cut piece wire...resolve this as soon as possible...i cant contact u people or else...im getting irritated by this stupid thing...Refund my money immidietly... Call me [protected]... ...

This is in reference with snapdeal order id-[protected]. I order 2 jeans but the size is not suit me after delivery, so requested replacement with suitable size but for one product size was not available to finally i requested for replacement for 1 product and return for 2nd. But snapdeal is refusing by saying some excuses.
I had written mail to snapdeal in this regard 3 time but every time i got there auto generated same reply, "we understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request."
Even they have not initiated the pickup of product from me.
What is there internal check that is not understandable, and also before picking up the product what check they are doing only they can understand.
One more thing there customer care no. Is only ivr technology, no one there at other side to attend your call.

We have ordered few products.. Due to cheap quality and bad designing we wanted to return the products but still they are not taking the products back.. When we call they are saying some # reasons about our account. We are trying to call the snapdeal customer care but their computer responds and its not connecting to the customer care. We tried though consumer complaint last time and they said they would reach us but havent done so till now. Please deal with this

Call from number -[protected]
Zbm contact no-[protected]

Dear customer congratulation. You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options
1st is tata indigo car and
2nd option is payment of rs 5, 50000/- and you choose only one option. The charge of gst, 1%- 5500/- a/c.[protected] mr. Mahesh. Rajoriya (S. B. I) sbin0001245, for contact no.[protected], [protected] lkydrw code, rju009086

Soneone called from this no [protected] today and text me that "dear sir madam congratulations for snapdeal company you are second lucky winner tata indigo car contact for. [protected] and asked me to give details about ac/no aadhar no date of birth and fathers name, so i gave him those details. Now he asking for 8500 for some paperwork,,, please help me...

I bought a Blackberry phone which after re boxing was not functioning properly. I requested for return and refund, but instead snap deal pushed the matter to service center. I am not in a position to conduct as they said and requested for the refund. They have not yet answered any queries. In such a situation please suggest what should i do.

Dear sir/ma'am,

This is with reference to my order id: [protected] which was placed on 24th february, 2018 and the promised delivery date was 6th-8th march, 2018 but unfortunately it has not been shipped yet on this date when i should have actually received the product by today. There is absolutely no means of even speaking with your customer care executives which is another harassing point to be noted. Since last sunday (After complaining repeatedly via mails) i have been receiving calls from your side promising dispatch of the order within 24 hours everytime a call comes but with no effort.

When i tried to cancel the order it is also not getting possible anyways and the message conveyed on the screen asks me to check the highlight option on the item page but even on checking the same i didn't find any information regarding the fact whether it is a non - cancellable order.

Anyways it has been a worst experience shopping with snapdeal on this occasion and the kind of resolution provided was just of no use.

Therefore as of now i would earnestly request you to kindly cancel my order and provide me with the refund at the earliest as possible.

Thanking you.

Regards,

Joyjit sanyal,
Assistant professor,
Department of commerce,
Assam university diphu campus,
Diphu, karbi anglong, assam-782462.
Phone no:[protected]