Snapdeal.com Complaints & Reviews

I have received wrong product on 5/7/2014. I ordered "Seagate Backup Plus 1 TB Hard Disk (Black)" (Model No: STBU1000300"), but i received Seagate Backup Plus Slim 1TB External Hard Drive (Model No:Model No: STDR1000300) which is lower in cost & features. Even after repeated telephonic complain and email, they are not arranging my reverse pickup. Please Help Ticket ID: 7679445 Order No: [protected] EMail : satyawan.[protected]@gmail.com

I had ordered King size Evita Bedsheet with 4 Pillow Cover from snapdeal site wide order no [protected]. After 2 days I received wrong product. On calling customer care the product was picked up again and replacement was initiated. After 3 days I receive an email that I can't receive the product as it is not available with partner. Today I called up customer care and explained that the same product is available on your site with different price. PSB the link on site. http://www.snapdeal.com/product/portico-new-york-evita-white/[protected]?utm_sou...⇄ After putting necessary discount the net price of this product comes to 1960. On this I was told that it is with different Seller but the 1st seller does not have d product. As a customer what I care is that I should get the product. If 1st seller messed up the situation than you should charge him the necessary cost. Why should I suffer as a customer. Looking forward for an early resolution of the matter.

Hello, I have placed an order on 3rd July details are as follows. Order No. : [protected] Order Placed On :[protected]:58:48 Tracking Number is [protected] Till date I haven’t received my order in which I have ordered 16GB Sandisk Memory Card. But on your portal it is shown as delivered on Fri Jul 11 22:22:00 IST 2014. But I haven’t received it & since last 2 weeks I am following up for the same.Each time when I call on[protected]Delhivery) different answers are given. I think by doing online payment I have done mistake. If it is COD your courier person will not do such things. As payment is already done he didn’t need to worry and has updated status as delivered. May be he has kept my parcel for himself as he is getting it free. When I asked them to send scan copy of recipients sign they didn’t reply. Please do the needful or return my money back. I don’t expect such type of response from such big online trading company. Regards, Anand Raodeo [protected] [protected]@yahoo.com

I purchased Hercules Act 110 from snapdeal on july 2013 Order ID - [protected] The cycle i got had scratches and the tube in front cycle was damaged, when i tried to inflate the tube, it exploded destroying the tyre also. When i called the customer care agent they told me to contact the dealer directly as they are just the "middleman". The dealer picked up the phone only once and just said that contact snapdeal. Many of my friends have also been cheated with this company. Ban this 420 company.

I ordered from snapdeal below product: 1. Order No: [protected] 2. Product: Housefull Maroon LCD Unit for Living Room Payment done online. Product delivered after specified delivery date. After reception of product the quality is too bad and unassembled with assembly manual provided but too complicate to assemble by carpenter also. I contacted vendor who provided the prodcut, he refused to assemble and said it is purchaed from snapdeal otherwise directly purchased products can get assembled by them. Snapdeal is not taking any responsibility for return or assemble the product. Worst customer service. Although they say in trust pay it can be returned. I request your help to resolve this.

I have been following up since 6th July and Snapdeal has been just giving 48 hours timeline with no follow-up...This is a Rs. 27691 worth laptop bought from Snapdeal with a 1 Year warranty and Snapdeal are not willing to solve this. The seller sent a used laptop with faulty motherboard and Snapdeal guys are not resolving the issue. We bought the product and got it delivered on 19th June 2014. From 30th June, it started giving issues of booting up and stopped totally by end of day on 30th June 2014. We called ASUS Customer Service and got an ASUS Service Engineer visit our premise, as the product has a On-Site Warranty, who told us that the product has a faulty motherboard on delivery and even gave us a written confirmation on their Service Visit Form. I shared all those details with Snapdeal on 6th July and even sent an email to [protected]@snapdeal.com as instructed with all the images of laptop and the image of Service Form given to me. But since that day it has been stated by Snapdeal customer Sevice "48 hours and we would solve your issue. Do not worry your money is safe with us". How do we believe Snapdeal, when they are not able to keep up to their own promise of even picking up the faulty laptop. We are forced to take next steps. I called today Snapdeal Customer Service again on 18th July to speak to supervisor of Nupur (the person who claimed to be a Floor Supervisor on 16th July and stated she would get the issue resolved personally). This was the 4th call on 16th July where I spoke to Nupur (Floor Supervisor). Before 16th July, I have spoken to Customer Service 3 times between 6th July to 16th July with again no resolution and same promise of resolving the issues in 48 hours. I was made to hold the call for 19 minutes and then lo and behold I was conferenced with another customer complaining about his mobile with no Customer Support person on call. This is amazing Customer Service. Order Number [protected]. Asus Laptop worth Rs. 27691. Complaint Number 7648555 pending since 6th July 2014. Please help getting the issue resolved.

dear sir, please cancelled my order today
my order details are:-


Dear MANOJ KUMAR MEENA

We received your order no. [protected] placed via "cash on delivery" on[protected]:28:07

Please note that your order has been queued for verification. You might receive a call from us to confirm your order and contact details.

Here is the summary of your order:Your Order ID : [protected]Order Placed on :[protected]:28:07Order Details :S.noItem nameQuantityEstimated Dispatch DatePrice1HP 15 r036TU Laptop (4th Gen Pentium Quad Core- 4GB RAM- 500 GB HDD- 15.6 Inches Screen- Windows 8.1) (Sparkling Black) (J6L69PA)
Free: Get upto Rs 15000 Cash- Laptop Exchange Offer. Know More + HP Back To College Offer, Savings upto Rs. 8200. Know More1In Process
25322Dispatch Information :
MANOJ KUMAR MEENA
C/O- RANJEET SINGH MEENA B.M. OBC TODI NAGAR SIKAR (RAJ.)
NEAR PARK
Sikar - 332001
Rajasthan
Total Amount :Rs. 25322Total Offer Discount:6SD Cash Redeemed :0Shipping Charges :0Payable Amount :Rs. 25316

i have bought a fossil watch, it doesnt look like the same watch as shown in photo it look like a matt finish while it is a shiny one does not look like what i have think and when i have told them to take it back they said as it is a international brand it can not have a fault, they have never registered any complain about this company while on this forum i have found out other similar complain also, they have also said easy return if return complain made in 7 day while i made complain in within 7 hr, now they are sending me mail like to send the photo of the watch i have received and then they will think whether they can take it back or not. some customer care say it is of high cost rs 6474 how can we take back we cant solve it .

I ordered a SAMSUNG 1amp USB Charger on snapdeal. It was mentioned an original on the website. But when i received it, it was a fake one. It was written "SAMSNUG" instead of "SAMSUNG". I called them and they said it will be fixed in 24-48 hours. Its a shame that they're selling fake goods online.

my order no is [protected] and i didnt get my order yet. i have applied coupon on this order and i got mail from snapdeal that thanks for placing the order and your order is placed and you will get your item in next 48 hours. but now customer care is saying due to some technical issue, your order is cancelled. and now same shoes is not available... please look into the matter

Order No. : [protected] Product Code : [protected] Product - Yamaha RBX170 Bass Guitar Price - 12490/- Payment Mode - Credit Card I purchased a yamaha base guitar on 8th July 2014 from Snapdeal.com They said it will be delivered within 3 business days. after 3 days they said sorry for the delay and it will be delivered in next 3 business days. After next 3 business days they said Sorry your order has been cancelled. Your money will be refunded soon. Although i dont want my money back, i want my order to be delivered to me now. but they said they can't do that. My bank charged me Rs 1156/- interest/first installment which i have to pay anyways. Its a snapdeal fault and i have to pay that amount without even receiving any product which i ordered . I Will go to Consumer court regarding this. Snapdeal is so pathetic. Never buy any product from Snapdeal.com

I bought Lenovo A1000L Tablet in the month of July 2014 from snapdeal.com, while buying this product number of features were shown like fact that this tablet supports 2G Voice Calling Support and 2G Internet Support. Anyhow once I received this product, I got to know that this tablet does NOT supports 2G calling. I wrote to SNAPDEAL customer care but they have clearly refused for a refund or exchange.

Another thing that irritated the most was the fact that while buying this product from snapdeal, nowhere was it mentioned that this product will not be returned. Now since I've started complaining, snapdeal customer care is refusing to even take the product back.

SNAPDEAL IS IN THE BUSINESS TO MAKE FOOL OF THEIR CUSTOMERS. PLEASE PLEASE PLEASE .. I URGE YOU ALL, NEVER BUY ANYTHING FROM SNAPDEAL.


Regards,

Vicky.

Ref. Order No.[protected] Dated 03.July.2014. Item Lenovo A369i, Rate.4700/- disc.276/- Amount Paid:4424/---

The mentioned purchased item is not received till now.
Track details says.. The order is packed and waiting for the courier pick up- date/time[protected]:39.20

Pls do the needful to get the material as pearly as possible.

I placed an order on snap deal and I received that product on 25-April-2014, the moment I received I unpacked it and found that the product was damaged, I immediately contacted customer care and got the next steps to initiate refund and I did that on the same day, I sent email with damaged items photographed and received an acknowledgement from snap deal. Then after few days they sent me an email with return form attached with it and they instructed me to attach the form and handover the damaged item to the courier pickup guy who was sent by snapdeal.com. The item was pickedup by the snapdeals courier guy on 05-May-2014. Then I contacted snapdeal after few days to get the status of refund but they ignored telling that they didn't receive the item and this continued till this day. Latest I followed up with snapdeal on 08-July-2014 giving them a hint on the complaint which I was planning to file against them if they fail to respond for the query but they never cared about that. I am attaching the email screen shots which I have sent them, please help me in getting this done. Thanks, Jeeva

I placed an order on snap deal and I received that product on 25-April-2014, the moment I received I unpacked it and found that the product was damaged, I immediately contacted customer care and got the next steps to initiate refund and I did that on the same day, I sent email with damaged items photographed and received an acknowledgement from snap deal. Then after few days they sent me an email with return form attached with it and they instructed me to attach the form and handover the damaged item to the courier pickup guy who was sent by snapdeal.com. The item was picked up by the snapdeals courier guy on 05-May-2014. Then I contacted snapdeal after few days to get the status of refund but they ignored telling that they didn't receive the item and this continued till this day. By latest I followed up with snapdeal on 08-July-2014 giving them a hint on the complaint which I was planning to file against them if they fail to respond for the query, but they never cared about that. I am seeking some help through this forum who can help me in resolving this issue.

I purchased two XOLO Q600s white from Snapdeal.com but I received just one piece. So I am requesting for a refund from the company but I am not getting the refund. The order was placed on 04/06/2014. The order number is [protected]. I tried reaching out to the Snapdeal customer care many times but they are just beating around the bush. I also paid the late fee for the credit card. Could you please investigate and let me know what we can do to get the refund. Please let me know if you need any more information, thanks. Name : Jitendra Mahajan Phone : [protected] Email : jitendra.[protected]@gmail.com

I placed an order on 3rd June 2014 and was waiting for shipment then and they shipped it after a week and after so many e--mails I sent them for expediting but all went in vain. Now after shipping I was waiting for it to get deliver and their courier partner first updated status that door is locked and then next day that address is not able to locate. What the hell he found locked when was not able to locate????? Now after couple of days staus is showing its being returned back to them...Why this nonsense. All my previous orders were delivered to the same address and if they were not able to locate then they could have called me and nobody either from Snapdeal and couier part did so. Snapdeal is very poor in customer response and they never bother about if you are being satisfied or not. Earlier their services were really good but they are being non sense with such ignorance. Your Order No. : [protected] Order Placed On :[protected]:17:53

I have ordered for Riya RE-6050 Roti Maker on 27th June 2014, but Roti Maker of another brand National was delivered to me on 3rd Jul 2014. Then I raised a request for replacement with the correct one on 4th Jul. Next day the product was picked by Nuvo Logistics Pvt Ltd courier (Docket no SND0185046). Till now I didn't get any response from SnapDeal about the status on this replacement of the product. I have been waiting for the product. Today when I checked the status it is showing not returnable.

Hello,

I ordered 2 LG monitor from Snapdeal.com and they sent me 1 instead of 2 and i immediately call them and ask about this issue.
After that they are agreed to refund my money and created a Ticket too.
They said within 5 - 7 days i can get money refund but today its more than 17 days passed still no good news.
My money is about : 7000+.

Are they think this is free money? i do hard work to make money.
Snapdeal.com is a real fraud and cheat don't trust and don't buy anything from that site.

Here I attached the email that what i got from Snapdeal.com support.

Regards
Kalyana Sundaram.

Bought Sony MDR-ZX300 Headphones.
Turned out to be a FAKE PRODUCT.
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Bought on - 21st of June.
Got it on - 30th of July. - With very bad pacakaging - All wrapped up in bubble wrap only.
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Raised Complain on - 30th itself.
They mailed me to send Pictures of the item received - did that - they verified it as a fake.
Asked them to give me my Money back (as Refund on the basis of their approval of fake product).
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Told be patient - n to book reverse pickup - did that on 1st of July.
Also they sent me shipping paper (Got printed it out n Stamped it on the Package )
Now told to wait for 48 Hours - Pick up guy 'll come n pick it up.
No body came, to pick the same up YET (as on -8/6/14).
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Called Several Times - n was asked to be Patient.( Every time )
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Now Saying - We'll arrange RP (reverse pick up) AGAIN.
N again asked to be Patient. n wait again for 48 hours.
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8 - July - 2014.
Called on the evening about 9 PM,
Asked one of their executives - to let me ship the same - they said - fine - (Snapdeal - Representative) - We'll refund you The amount of shipping fee also.
But then i told him the SHIPPING CHARGES - Rs. 350 - Then he said it's a may be that we'll refund that money.
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[protected][protected][protected]------- SUMMARY[protected][protected][protected][protected]
- Bought a product - Sony Headphones - Turned out to be FAKE. - ( from Snapdeal.com)
Anyone can tell just by loking them - n seeing the color of the item.ALL FAKE.
Asked for REFUND. - by raising complaint - item received - FAKE - Sent Pictures - Verified - FAKE (By - Snapdeal.com)
- No reverse pick up done yet.
- MONEY NOT REFUNDED YET. - BEEN 19 DAYS - SINCE THE PURCHASE.
- Only asked to be patient n wait - BLUEDART (Courier service - Reverse Pickups are done -within 48 hrs.)
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PLEASE HELP.