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3.2
Updated: Jan 2, 2025
Complaints 2435
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1462
Unresolved
973
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Sun Direct reviews & complaints page 35

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T
Tamilselvan L
Jun 27, 2020
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Address: 155,Bajanai kovilStreet street, jabarapettai, Vellore

My cdsn[protected]. I want change dth reg mobile no. Old no.[protected] new no.[protected]
Sun Direct customer support has been notified about the posted complaint.
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"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
Reply
Tamilselvan L's [Complaint's author] reply, Jul 3, 2020
My cdsn 75250706480, cr2272058, (my mobile old no.7598179553 new mobile no.9344947191) so I want mobile reg.9344947191.
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    U
    Uma2009vijay
    Jun 27, 2020
    Resolved
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    Resolved

    Hi team

    Yesterday i have recharged for three months and my card no is — [protected] after recharge am not getting any channel, first scrambled signal & no signal.

    I called many times to customer care they is no proper response, simply they say we send technician and it takes 48 hours.

    One thing i could not understand after recharge only this happened., now i understand how this channel.

    Kindly can you provide the management escalation email or shall i go head further about this incident about the customer service.

    Thanks & regards
    Vijay — . +91 [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Jun 29, 2020
    Sun Direct Customer Care's response     Dear Sir,

    As per conversation, customer complaint regarding Signal related issue same has been same has been already resolved from our end.

    Regards,
    Sun Direct Team.
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      S
      Sankaranarayanan Venkatasubramanian
      from Srinagar, Jammu and Kashmir
      Jun 26, 2020
      Resolved
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      Resolved

      Address: 115, First Cross Street, Bharathi Nagar, Moolapalayam, Erode

      I got the message in t. V. That suppose i pay my subscription due amount through www.sundirect.in i will get the cash back amount. But i have not received the same. The transaction no. 19047446
      Aug 7, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team.
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        A
        Anupam Mahata
        from Hāora, West Bengal
        Jun 24, 2020
        Resolved
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        Address: DISTRICT - BANKURA. WEST BENGAL.

        My humble dedication, i am anupam mahata. Twice mistakenly deducted money from my sun dth account, i contacted them but they are not cooperating. For this reason i am requesting special help.
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team.
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          C
          Chandan Gowda DV
          from Bengaluru, Karnataka
          Jun 23, 2020
          Resolved
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          Resolved

          requesting to provide zee picchar channel

          Sun direct is not providing more kannada channels to the viewers, so i complaining about them for not providing kannada channels like zee picchar, raj music, tv5 kannada etc......
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          S
          Shyamal Chakroborty
          Jun 22, 2020
          Resolved
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          Resolved

          Address: Sarpaleha,laldaha,birbhum,santiniketan

          All bengali channels cannot be seen though the channels are included in my pack
          Aug 7, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,
          Sun Direct Team."
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            E
            Eashwar Alluri
            from Hāora, West Bengal
            Jun 22, 2020
            Resolved
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            Resolved

            Address: Sundirect, Hyderabad

            Telangana government is providing free video lectures to school children in tsat vidya and tsat nipuna. Both of these are not in channel list of sundirect telangana.
            People are not having access to internet in villages. But have tv access. So im urging sundirect to add those channels in telangana state as corona impact they cant go to schools.
            Even if we think of subsribing channel there is no option. Make it free and accessible to everyone or else we will switch to other dish tv which provides those channels for free. I have sundirect subscribers of 500 people in contact. If this complaint is not addressed, il make them all switch to another dishtv. Or complain will be raised to trai.
            Please act immediately
            Aug 7, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,
            Sun Direct Team."
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              P
              Pasunuri
              Jun 21, 2020
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              Address: Nalgonda

              I got offer from sundirect 332/2 months, so i contacted our distributor regarding offer and told him to recharge, but he had done 322 instead of 332, we have noticed that after one month, when we asked him he gave rude answers, then we contacted chat support and call support of customer care, even they didnt respond properly, really this was the first company o have ever seen as irresponsible with customers, they are ending their conversation while we are asking for resolve, really i will never refer sundirect to anyone, because they dont bother customers, poor service, poor customer representatives, i hope i can get good service with another dth.
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Jun 22, 2020
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team."
              Jun 23, 2020
              Updated by Pasunuri               Smartcard number [protected]
              View replies
              Smartcard number is [protected]
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                R
                radhaisro
                Jun 14, 2020
                Resolved
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                Resolved

                I want to change registered mobile number
                Aug 7, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
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                  T
                  Thamizh sudhakar
                  from Mumbai, Maharashtra
                  Jun 14, 2020
                  Resolved
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                  Resolved

                  Address: Jayakanthan, No.5, Jayavalli nagar, V.Manavely, Villiyanur Komyun, pondicherry-605110

                  Sir i'm jayakanthan frim pondicherry my set-top box suddenly not showing channels and i'm recently recharge my set top box i ask customer care in sun direct dth he says change new box it's charge rs. 500/- and i said recently bought this box it's company mistake your responsibility but he says pay the amount and replace the box my box number is [protected]
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 16, 2020
                  Sun Direct Customer Care's response                   Dear Sir,

                  As per conversation, customer complaint regarding Freezing -Some Channels issue same has been already resolved from our end.

                  Regards,
                  Sun Direct Team.
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                    D
                    Dunna Devi
                    Jun 13, 2020
                    Resolved
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                    Resolved

                    Sir, i have recharged my account csdn:[protected]
                    My amount of rupees 225 has been debited from my bank and i didn't get my recharge, i had done my payment from upi
                    Transaction id s96548117
                    Upi reference number:[protected]
                    Kindly refund my amount
                    Thanking you
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      U
                      Ummerkutty
                      Jun 10, 2020
                      Resolved
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                      Resolved

                      Address: Kulangarapeedika Kozhikode 673014

                      For the last one week no service is shown in our tv. Complaint made, but no response as yet
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      Dear sir,
                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                      Regards,
                      Sun Direct Team.
                      Reply
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                        S
                        Shinsa
                        Jun 9, 2020
                        Resolved
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                        Resolved

                        I have taken a new sun direct connection on 6th of june and the connection is not yet active.
                        Dealer: aishwarya enterprises (Mahadevpura, bangalore) wont pick up the call and customer service team can't do anything it seems as it has to be done from dealer end.
                        I paid the full amount for hd connection and now i dont have an active connection.
                        Cdsn: [protected]
                        Kindly look into it,

                        Note: in the complaint box, default text shows customers are not supposed to provide phone number, but all the responses from sun direct customer service team asking for the phone number. I am not sure how its going to work.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Dear sir,
                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                        Regards,
                        Sun Direct Team.
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                          C
                          cnu534
                          Jun 3, 2020
                          Resolved
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                          Resolved

                          Address: MRC NAGAR CHENNAI

                          I have done recharge my sun direct account bearining the registered mobile number [protected] with an amount of 630 and the same amount debited from my account with reference number[protected]IGAISDFGP6, But so for now those amount not added to my dth account .
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team.
                          Reply
                          Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team.
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
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                            T
                            Tamilmrt
                            Jun 2, 2020
                            Resolved
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                            Resolved

                            Address: MANMATHANVALAVU,VEMBANARI, Edappadi

                            Dear sir/madem
                            My sun direct set box number for [protected], i am recharge for 199, but no channel display for tv, i am already asked for customers service number, but no an answer for ur customer support, pls this solved problems.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Sir,

                            Kindly provide your contact Number or Smart card number
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                              T
                              thilip p
                              Jun 2, 2020
                              Resolved
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                              Resolved

                              Address: 48/42 mariamman kovil street t.meenakshi puram-625530 uthamapalayam tk..theni dt.

                              My sundirect number [protected] this set top box name prabakar this name change for pandiyaraj
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Sir,

                              Kindly provide your contact Number or Smart card number
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
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                                T
                                Teja123456
                                Jun 1, 2020
                                Resolved
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                                Resolved

                                Address: Karnata
                                Website: Sundirect

                                Sir please change mobile number my mobile number [protected]
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
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                                  N
                                  Nagireddy Rohith
                                  Jun 1, 2020
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                                  Changing registered mobile number.

                                  Address: Cumbum, prakasam,a.p

                                  I want to change my registered mobile number from [protected] to [protected].
                                  This number mistake was made by dth operator itself.
                                  So, please resolve this....
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                                  R
                                  Rake161199
                                  May 31, 2020
                                  Resolved
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                                  Resolved

                                  I have done the recharge of sundirect of 798 rupees through app via paytm. Recharge was unsuccessful but amount got deducted. Recharge was done on 24th may 2020.
                                  Mobile no - [protected]
                                  Sun direct card no - [protected]
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  Dear sir

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards
                                  Sun Direct Team
                                  Reply
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                                    M
                                    Mathana Venkatesh
                                    May 31, 2020
                                    Resolved
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                                    Resolved

                                    Dear sir
                                    I have made a recharge for tamil basic pack for 230 rs, the transaction is successful but the recharge pack is not active and your customer support team is not answering
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
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