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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
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A
A.Mohamedrafik
from Erode, Tamil Nadu
Jun 29, 2020
Resolved
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After I changed my setup box, no picture, continuously hanging. But customer service told me you are in warranty period so you dont need to pay, but their service person asked me Rs150 for visiting charges. Kindly avoid such a worst service provider like sun direct. I have 2 days time to end my subscription. After that I will break that setup box then through to duspin
Aug 10, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2020
Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
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    G
    Ganapathy Singer Vj
    from Mannarakkat, Kerala
    Jun 28, 2020
    Resolved
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    Resolved

    failed to load ifcp image - reg

    Address: No 16 Chitteri karai mullai nagar pattabiram

    Screen is showing me now. Failed to load ifcp image (E162-0)

    Please change it display the screen...
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    T
    Tamilselvan L
    Jun 27, 2020
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    Address: 155,Bajanai kovilStreet street, jabarapettai, Vellore

    My cdsn[protected]. I want change dth reg mobile no. Old no.[protected] new no.[protected]
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team."
    Reply
    Tamilselvan L's [Complaint's author] reply, Jul 3, 2020
    My cdsn 75250706480, cr2272058, (my mobile old no.7598179553 new mobile no.9344947191) so I want mobile reg.9344947191.
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      U
      Uma2009vijay
      Jun 27, 2020
      Resolved
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      Resolved

      Hi team

      Yesterday i have recharged for three months and my card no is — [protected] after recharge am not getting any channel, first scrambled signal & no signal.

      I called many times to customer care they is no proper response, simply they say we send technician and it takes 48 hours.

      One thing i could not understand after recharge only this happened., now i understand how this channel.

      Kindly can you provide the management escalation email or shall i go head further about this incident about the customer service.

      Thanks & regards
      Vijay — . +91 [protected]
      Aug 6, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Jun 29, 2020
      Sun Direct Customer Care's response       Dear Sir,

      As per conversation, customer complaint regarding Signal related issue same has been same has been already resolved from our end.

      Regards,
      Sun Direct Team.
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        S
        Sankaranarayanan Venkatasubramanian
        from Srinagar, Jammu and Kashmir
        Jun 26, 2020
        Resolved
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        Resolved

        Address: 115, First Cross Street, Bharathi Nagar, Moolapalayam, Erode

        I got the message in t. V. That suppose i pay my subscription due amount through www.sundirect.in i will get the cash back amount. But i have not received the same. The transaction no. 19047446
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team.
        Reply
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          A
          Anupam Mahata
          from Hāora, West Bengal
          Jun 24, 2020
          Resolved
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          Resolved

          Address: DISTRICT - BANKURA. WEST BENGAL.

          My humble dedication, i am anupam mahata. Twice mistakenly deducted money from my sun dth account, i contacted them but they are not cooperating. For this reason i am requesting special help.
          Aug 7, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,
          Sun Direct Team.
          Reply
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            C
            Chandan Gowda DV
            from Bengaluru, Karnataka
            Jun 23, 2020
            Resolved
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            Resolved

            requesting to provide zee picchar channel

            Sun direct is not providing more kannada channels to the viewers, so i complaining about them for not providing kannada channels like zee picchar, raj music, tv5 kannada etc......
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            S
            Shyamal Chakroborty
            Jun 22, 2020
            Resolved
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            Resolved

            Address: Sarpaleha,laldaha,birbhum,santiniketan

            All bengali channels cannot be seen though the channels are included in my pack
            Aug 7, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,
            Sun Direct Team."
            Reply
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              E
              Eashwar Alluri
              from Hāora, West Bengal
              Jun 22, 2020
              Resolved
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              Resolved

              Address: Sundirect, Hyderabad

              Telangana government is providing free video lectures to school children in tsat vidya and tsat nipuna. Both of these are not in channel list of sundirect telangana.
              People are not having access to internet in villages. But have tv access. So im urging sundirect to add those channels in telangana state as corona impact they cant go to schools.
              Even if we think of subsribing channel there is no option. Make it free and accessible to everyone or else we will switch to other dish tv which provides those channels for free. I have sundirect subscribers of 500 people in contact. If this complaint is not addressed, il make them all switch to another dishtv. Or complain will be raised to trai.
              Please act immediately
              Aug 7, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team."
              Reply
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                P
                Pasunuri
                Jun 21, 2020
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                Address: Nalgonda

                I got offer from sundirect 332/2 months, so i contacted our distributor regarding offer and told him to recharge, but he had done 322 instead of 332, we have noticed that after one month, when we asked him he gave rude answers, then we contacted chat support and call support of customer care, even they didnt respond properly, really this was the first company o have ever seen as irresponsible with customers, they are ending their conversation while we are asking for resolve, really i will never refer sundirect to anyone, because they dont bother customers, poor service, poor customer representatives, i hope i can get good service with another dth.
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Jun 22, 2020
                Sun Direct Customer Care's response                 "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team."
                Jun 23, 2020
                Updated by Pasunuri                 Smartcard number [protected]
                View replies
                Smartcard number is [protected]
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                  R
                  radhaisro
                  Jun 14, 2020
                  Resolved
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                  Resolved

                  I want to change registered mobile number
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
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                    T
                    Thamizh sudhakar
                    from Mumbai, Maharashtra
                    Jun 14, 2020
                    Resolved
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                    Resolved

                    Address: Jayakanthan, No.5, Jayavalli nagar, V.Manavely, Villiyanur Komyun, pondicherry-605110

                    Sir i'm jayakanthan frim pondicherry my set-top box suddenly not showing channels and i'm recently recharge my set top box i ask customer care in sun direct dth he says change new box it's charge rs. 500/- and i said recently bought this box it's company mistake your responsibility but he says pay the amount and replace the box my box number is [protected]
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 16, 2020
                    Sun Direct Customer Care's response                     Dear Sir,

                    As per conversation, customer complaint regarding Freezing -Some Channels issue same has been already resolved from our end.

                    Regards,
                    Sun Direct Team.
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                      D
                      Dunna Devi
                      Jun 13, 2020
                      Resolved
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                      Resolved

                      Sir, i have recharged my account csdn:[protected]
                      My amount of rupees 225 has been debited from my bank and i didn't get my recharge, i had done my payment from upi
                      Transaction id s96548117
                      Upi reference number:[protected]
                      Kindly refund my amount
                      Thanking you
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
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                        U
                        Ummerkutty
                        Jun 10, 2020
                        Resolved
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                        Resolved

                        Address: Kulangarapeedika Kozhikode 673014

                        For the last one week no service is shown in our tv. Complaint made, but no response as yet
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Dear sir,
                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                        Regards,
                        Sun Direct Team.
                        Reply
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                          S
                          Shinsa
                          Jun 9, 2020
                          Resolved
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                          Resolved

                          I have taken a new sun direct connection on 6th of june and the connection is not yet active.
                          Dealer: aishwarya enterprises (Mahadevpura, bangalore) wont pick up the call and customer service team can't do anything it seems as it has to be done from dealer end.
                          I paid the full amount for hd connection and now i dont have an active connection.
                          Cdsn: [protected]
                          Kindly look into it,

                          Note: in the complaint box, default text shows customers are not supposed to provide phone number, but all the responses from sun direct customer service team asking for the phone number. I am not sure how its going to work.
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear sir,
                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                          Regards,
                          Sun Direct Team.
                          Reply
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                            C
                            cnu534
                            Jun 3, 2020
                            Resolved
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                            Resolved

                            Address: MRC NAGAR CHENNAI

                            I have done recharge my sun direct account bearining the registered mobile number [protected] with an amount of 630 and the same amount debited from my account with reference number[protected]IGAISDFGP6, But so for now those amount not added to my dth account .
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team.
                            Reply
                            Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team.
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
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                              T
                              Tamilmrt
                              Jun 2, 2020
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                              Resolved

                              Address: MANMATHANVALAVU,VEMBANARI, Edappadi

                              Dear sir/madem
                              My sun direct set box number for [protected], i am recharge for 199, but no channel display for tv, i am already asked for customers service number, but no an answer for ur customer support, pls this solved problems.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Sir,

                              Kindly provide your contact Number or Smart card number
                              Reply
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                                T
                                thilip p
                                Jun 2, 2020
                                Resolved
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                                Resolved

                                Address: 48/42 mariamman kovil street t.meenakshi puram-625530 uthamapalayam tk..theni dt.

                                My sundirect number [protected] this set top box name prabakar this name change for pandiyaraj
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Sir,

                                Kindly provide your contact Number or Smart card number
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                Reply
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                                  T
                                  Teja123456
                                  Jun 1, 2020
                                  Resolved
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                                  Resolved

                                  Address: Karnata
                                  Website: Sundirect

                                  Sir please change mobile number my mobile number [protected]
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  Dear sir

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards
                                  Sun Direct Team
                                  Reply
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                                    N
                                    Nagireddy Rohith
                                    Jun 1, 2020
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                                    Changing registered mobile number.

                                    Address: Cumbum, prakasam,a.p

                                    I want to change my registered mobile number from [protected] to [protected].
                                    This number mistake was made by dth operator itself.
                                    So, please resolve this....
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