Sun Direct Complaints & Reviews

I have done my recharge to my old sun direct dth account (Smart card no : [protected]) which is not in use. Now i wanted to transfer that recharge to my new account (Smart card no : [protected]). I called sun direct customer care many times but they are telling it will happen in 24 hours everyday but it's not happening. It's been more than 10 days now but no solution.

Either transfer my recharge to my new account or refund immediately i will recharge to my new account. This is hectic now.

I paid 1059 recharge through sun direct website via amazon pay.

My transaction reference number: 23510029

Sun direct customer care is very bad while talking they are cut my call or sometime they are not picking my call.

I also for my complaint through mail but it's also no response.

Please rectify this issue as soon as possible.

Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [protected]R. The issue is continuing 2 days. Kindly do the needful to resolve this.

I have been recharged my dth at sun direct.com with the google pay it have been credited with my bank but i did not get the money in sun direct balance

Iam recharged Rs.25 but not received money to sun direct app

Smartcard no : [protected]
Arjun

I recharged in sundirect website for 1000 rupees on 18 august 2020. Transaction successful but recharge failed (I seen in window screen after recharge).
I made a amazon pay wallet payment in sundirect website.
More than 1 month going to over. But still not refunded given by sundirect to my amazon pay.

Sundirect is cheating my 1000 rupees by saying that they didn't have that amount.
But in my side, transaction is successful.
Transaction id: [protected]
Sundirect transaction reference:
22089329

How much you take to refund my money??? 1 month over

Refund my money back

Hi,

I have recharged my dth on 9th september 2020 for monthly plan ₹199. Smart number: [protected].
The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through amazon pay. Transaction reference no: 23210600.
Please refund my payment and confirm me.

Hi,

I have recharged my dth on 9th september 2020 for monthly plan ₹199.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through amazon pay. Transaction reference no: 23210600.
Please refund my payment and confirm me.

I am recharged another sun direct account how to refund my money to my sun direct id

Dear sir/madam i am residing in damarasingi village, pin-535217, vizianagaram (Andhra pradesh) and we are using your sun dth network for the past 15 years. I am facing problem with set top box no power issue by giving complaint to customer care center (Complaint no_ sr[protected] the problem is while we watching tv suddenly the setup box power is going off iam raised a complaint on 4th of this month and they have given me complaint no 1-[protected] they said that it would be cleared within 48 hrs, but till today they didn’t do anything and again i called and asked they said the complaint is kept open today they will clear it but nobody has come. Previously one who installed i called them and there that lady said today i will send by evening (On that day) but no response at all. Can you tell me the warranty period for the replacement the person who installed they said i month only and in call center they said 4 months so need have to pay for the replacement if it is under warranty. I told them just 2 months passed according to on that day. Which is truth i month or 4 months. Any how the service is very worst and this is the second time i am mailing you. Take action.

Company has offered recharge with Rs. 295, u get two months validity. I contacted customer care executives, they have guided me to recharge through sundirect app... N inform us. We will activate the plan. I did the same. But I did not receive the offer.

Please take appropriate action against the staff n company...
My sundirect dth no. [protected]

Phone no
[protected], ,

Please listen call recordings of the company with me in the month of July2020

I have mistakenly recharged on a wrong smart card number [protected] of ₹225 telugu dpo pack1 on 30 aug 2020 with subdirect app. Could you please reverse this transaction to my correct smart card number [protected].

I with reference to above smart card # recharged for 6 months on 7 april 2020 for rs 1179/-, but i have received service for only 4 months ie till 30 aug 2020, when i started complaining the same, sun direct executives ignored completely.

Regards
A. Jaganath raju
M [protected]

Worst customer service
Giving sun direct customer service 1 is also too much. It has the worst customer service and representatives have zero knowledge. They hang up the call on face when u tell them your query.

All the customer care number are wast

You cannot change your pack by online. Only recharge you can do.

After recharge it takes years to get the channel on tv.

Worst customer service ever!

No proper response nor proper network
I’m using sun direct from past 3 years. A horrible experience. No proper customer service. Even if it’s recharged. It will take almost 2 days to update. Proper updation of topups should be displayed in the website. A little bit of wind and rain the network is gone. Even if we call customer service they don’t respond properly.

Yesterday I made recharge of Tamil dpo for rs.199/-, my amount is debited from wallet, but no recharge done

Hi this is rajesh here. I would like to raise a complaint against sundirect dth for improper billing against my subscriber id [protected]. My subscription was ended on 22nd july 2020 and when i have recharged for 1 month then my subscription end date was 21 august (So it's clear that i lost 1 day of service). Similarly for the current month also. Here i am losing 1 day whenever i recharge every month.

Overall i lost 2 days of subscription though i have paid the fees. I have raised a complaint over customer care chat but no response. Please resolve this on priority.

Thanks
Rajesh
Sundirect subscriber id - [protected]
Contact - [protected]

Sun Direct — failed to load ifcp image e162-0
Like this we are getting in TV.
Please rectify tell us how to rectify the problem.

I have done my recharge on 19 Aug 2020 10 pm 3 months plan recharge failed money deducted please refund my amount

Sun direct sim no [protected] name c. Sundara raju. Mobile no [protected] recharged rs 154 to sundirect pvt ltd through sbi netbanking via sundirect.in on 3-8-2020 but amount not yet credited to my sun direct account. Kindly solve the problem

I am an existing customer of sun direct. Our account was inactive for the last 2 years considering my brother's studies. We recharged it yesterday (10/8/2020 3.00pm) for 3 months (Rs.640/-) and fitting charges for (Rs.350). It has been more than a day and i raised a complaint with their customer support via both chat and call for about 5 to 7 times. They raise a ticket and close it without even calling and asking the problem. Have never experienced such a worst service from any product.

Absolutely fed up with sun dth.
Pathetic service and irresponsible.

I recharged for fyi channel and it was accepted and the very next day it goes off air. I contacted their office and they said they have no idea and cut the call. I called their customer care and they said they ended partnership with them.

Why does company let customers recharge then?

Then there is the stb. I do not receive majority of the channels now. Upon inquiry they have said i must upgrade my stb by paying 650/-. I don't understand why the heck should i pay for their upgradations.

I paid for the product and if they change they are duty bound to provide replacement. It's not that my stb is damaged.

Instead of paying them the 650/- and look forward to more of such horrific experiences it's best one adds about 600/- more and get a new connection from another.

Dth portability needs to come at the earliest.

Our whole street consisting of 10 families have deserted sun dth and yet they are not bothered.

If they don't find a solution for me it won't be just one more customer they lose.