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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
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1464
Unresolved
1021
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Sun Direct reviews & complaints page 39

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T
Tamilselvan L
May 23, 2020
Resolved
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Resolved

Address: 16, 2nd west cross,gandhinagar west

Please my old setup box not good operating so i want new hd setup box my sun direct no.[protected]. My address l. Tamil selvan, no.155, varnanai koil street, jafarapettai pettai, vellore 632006 ([protected],. [protected].
Aug 9, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
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    A
    Aniket Kumar Mishra
    May 22, 2020
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    Card no. [protected]

    Rmn [protected]

    I haven't recharged my account from a long time so it's showing account expired status

    Please reactivate my account so i can recharge and continue the service

    All contact no. Are either busy or switched off
    Sun Direct customer support has been notified about the posted complaint.
    Dear sir,
    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
    Regards,
    Sun Direct Team.
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      B
      Bablu Mudhiraj
      May 21, 2020
      Resolved
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      Resolved

      Not getting channels
      No proper singals
      No clarity
      Aug 15, 2021
      Complaint marked as Resolved 
      Verified Support
      Jun 08, 2020
      Sun Direct Customer Care's response
      Dear sir,
      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
      Regards,
      Sun Direct Team.
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        K
        Kiran Surya Degganahalli
        May 20, 2020
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        Zee picchar channel is recently launced.but in sun direct dth this channel not available.and zee kannada also not available
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          A
          May 18, 2020
          Resolved
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          Resolved

          Address: EMC Hospital,side road,Vennela

          Yesterday itself picture not come
          Aug 6, 2021
          Complaint marked as Resolved 
          May 18, 2020
          Updated by [email protected]
          picture not come
          Verified Support
          Jun 05, 2020
          Sun Direct Customer Care's response
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            H
            Hari@94900
            May 17, 2020
            Resolved
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            Resolved

            The local service provider is charging unusual rate for fixing just a minute problem and additional fee for coming home and checking the problem...He is not taking according to his remunerative...I think this problem is in almost areas...So provide them with actual amount to be charged and the public known about the actual fee
            Aug 15, 2021
            Complaint marked as Resolved 
            Verified Support
            Jun 04, 2020
            Sun Direct Customer Care's response
            Dear sir

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards
            Sun Direct Team
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              D
              Dhana vel06
              May 17, 2020
              Resolved
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              Resolved

              Have done recharge my sundirect with Rs2059 through BHIM SBI pay they are saying that it is success with their end but sundirect still showing not recharged i contacted customer care also they are saying that to sent an email but it also not working
              May 18, 2020
              Complaint marked as Resolved 
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
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                S
                Shibi Abraham
                May 13, 2020
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                The sun direct pack expired on 13.05.2020 morning. I recharged it immediately but I have not get the connections. I repeatedly contacted the toll free number. But they do not responded.Hence, I request you to provide connection as soon as possible.Smart card no.is[protected].
                May 13, 2020
                Updated by Shibi Abraham
                The sun direct pack for television has been expired on 13.05.2020 morning. I recharged it immediately for an amount of Rs.219/-. But they had not renewed the connections. So I am not able to watch the T.V. and not knowing any news. Moreover I repeatedly contacted the toll free numbers ie[protected],[protected],[protected] 4439959 . But they no result .Hence, I request you to kindly intervene in this matter and make arrangements to provide connection to view the TV channels as soon as possible. Smart card of Sun Direct DTH no.is[protected].
                Dear sir

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards
                Sun Direct Team
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                  D
                  divyashoundarya j
                  May 10, 2020
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                  Address: Murasoli maran towers. MRC nagar. chennai

                  I entered invalid customer ID by mistake to recharge for rs 554... Amount was debited from my account. No solution was given by customer care. My recharge Customer ref no.:[protected]
                  Dear sir,
                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                  Regards,
                  Sun Direct Team.
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                    D
                    devibala kuppusamy
                    May 9, 2020
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                    Cannot response to customer complaint very bad service ... already recharge tha sun direct but it's not turn
                    Cannot attend the customer call
                    Not obayed and unresponsive
                    May 09, 2020
                    Updated by devibala kuppusamy
                    They channel are blocked 2days before validity expired
                    May 09, 2020
                    Updated by devibala kuppusamy
                    Sun Direct - recharge is done but no service
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      M
                      Mrk Babu
                      May 8, 2020
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                      Address: Thirupathi ap

                      Tv channes r not comming, only sun news channel shown, i want all the channels
                      May 08, 2020
                      Updated by Mrk Babu
                      Failed to IFCP image(E162-0)
                      Dear sir,
                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                      Regards,
                      Sun Direct Team.
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                        J
                        Jeenaj
                        May 6, 2020
                        Resolved
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                        Resolved

                        This serial is building the walls that had taken a million efforts to break down. It deals with glorifying patriarchy and normalizing ego of a man whereas a woman wouldn't need ego. Moreover, in today's one episode itself they portray this young lady who doesn't know indian customs but gets shamed by the society and this sister claims to teach her all this custom just for the fact that the society must not feel bad! She gets kicked out of home for the same. What?! Which era is this movie written? Please change the writers and keep women instead. Why are men writing the dialogues of the women even today?! Nonsense. My blood gushes when i watch this # and it being celebrated by aunties and uncles. Please.. Please do something! A plea from today's generation. I beg o[censored].
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        May 09, 2020
                        Sun Direct Customer Care's response
                        Dear sir,
                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                        Regards,
                        Sun Direct Team.
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                          C
                          Chiru Kalyan
                          May 4, 2020
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                          Address: Durga w/o srinivas Bhimavaram

                          No displaying of channels after recharge.
                          It displays "no valid sector found"...how to overcome the situation
                          Dear sir,
                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                          Regards,
                          Sun Direct Team.
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                            V
                            VenkateshaVaidyaL
                            May 3, 2020
                            Resolved
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                            Resolved

                            Address: NO29,MATHURA LAKSHMANA KRUPA,BESIDES MANDUR BMTC DEPO,MANDUR,BIDARAHALLI HOBLI,BANGALORE 560049

                            Dear respected person,
                            Cdsn [protected]
                            We have bought sun direct hd dish with above cdsn no [protected] activated with kannada pack. It included hd channels along with other kannada channels validity upto 6 months, but from may 2nd of 2020, we are deactivated with zee kannada channel and we are not even getting zee picture kannada channel. Please mend and facilitate.

                            Although validity is not yet completed, we are deacivated with these channels. Acivate these channels.
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            May 05, 2020
                            Sun Direct Customer Care's response
                            Dear Sir,
                            As per conversation, customer requested for Add-on activation same has been activated from our end.
                            Regards,
                            Sun Direct Team.
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                              K
                              krishna chaitanya madivada
                              May 3, 2020
                              Resolved
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                              Resolved

                              I have made online payment on 3rd may 2020 for my sundirect card with number [protected] and name narendra kumar and amount is rs 285.
                              I have recharged twice with 285 pack. One with upi through paytm and second with paytm wallet. This was done with sundirect app (I have these two recharges with my sundirect mobile app with selecting one with upi paytm as payment method and second one with paytm wallet). Amount was deducted but recharge failed. On reaching the customer care they said recharge is not reflecting in their sundirect system. Finally on web i have logged into my paytm account and recharged my sundirect then recharged was successfully on 3rd time. () web login into my paytm account - dth recharges- providing number and amount-payment-successful) hence request you to refund the amount since the pack is already activated. Please find attached screen shots for your reference.

                              Please do the needful at the earliest
                              May 5, 2020
                              Complaint marked as Resolved 
                              Issue is Resolved
                              Sun Direct customer support has been notified about the posted complaint.
                              Verified Support
                              May 05, 2020
                              Sun Direct Customer Care's response
                              Dear Sir,
                              As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.
                              Regards,
                              Sun Direct Team.
                              I have recharged 6 omths pack of RS 1199 using sundirect app from wallet through Google pay money was debited from my account.but it was not activated.please check.
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                                R
                                Ram Trived
                                May 2, 2020
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                                Recharge got failed but money debited from account.so please refund the amount
                                Dear sir,
                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                Regards,
                                Sun Direct Team.
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                                  S
                                  Shima Sasidharan
                                  May 2, 2020
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                                  Few minutes earlier it was working and now it shows this.. "Failed to load IFCP image".
                                  Dear sir,
                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                  Regards,
                                  Sun Direct Team.
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                                    K
                                    karthi24carat
                                    Apr 27, 2020
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                                    Address: Sevur Avinashi tamilnadu

                                    Hi
                                    I am using sun direct dth since 2 + years, recently my set of box was damaged i have replaced it with new receiver.

                                    While recharging i have done it to the old number instead of new, i have requested sun direct customer care for numerous time to transfer my recharges to new account, but they are not accepting this request.

                                    I have done the recharge in paytm portal they are clearly stating that only service providers (Sun direct) can transfer the recharge.

                                    Can anyone help me on this.
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 29, 2020
                                    Sun Direct Customer Care's response
                                    Dear sir

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards
                                    Sun Direct Team
                                    Apr 29, 2020
                                    Updated by karthi24carat
                                    Contact number : [protected]
                                    May 04, 2020
                                    Updated by karthi24carat
                                    Hi Team

                                    I am not getting any response from you guys, Please call me on [protected] to resolve the issue.
                                    May 19, 2020
                                    Updated by karthi24carat
                                    Hi Team can anyone resolve the below query is this sun network treat a customer ? I have raised a complaint on Apr 27, but still no one trying to resolve this
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                                      S
                                      Sowkri Chi
                                      from Hyderabad, Telangana
                                      Apr 26, 2020
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                                      I want to change my profile name
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                                        J
                                        jeethendrajeethu
                                        Apr 24, 2020
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                                        I have recharged top up from sundirect application, the amount is debited from account but not recharged, and also the app crash while changing pack, sun direct smart card number - [protected]
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