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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
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Sun Direct reviews & complaints page 39

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M
Mahesh Mummana
Apr 11, 2020
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I have recharged my Sun Direct setup box on 10.04.2020, My customer ID is [protected]. I am trying to call customer care but it is not connecting from several weeks. This is the horrible service facing from Sun Direct from past one year.
Please resolve the situation
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    K
    kiranmai@7777
    from Delhi, Delhi
    Apr 7, 2020
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    Respected Sir I am using sun direct DTH with smart card no [protected] . yesterday I have recharged a package, still I am not able to view channels, I have called customer care several times but no response.
    Smart card number - [protected]
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      S
      Seenaiah
      from Chipurupalle, Andhra Pradesh
      Apr 6, 2020
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      I want my sundirect operator to add zee telugu channels for free as per trai norms, he refused
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        U
        Unnikrishnan Ramachandran
        Apr 5, 2020
        Jun 10, 2023
        This thread was updated on Jun 10, 2023
        Resolved
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        Resolved

        recharge failed - amount deducted

        Hi support team,

        I have recharged my dth on 5th april 2020, sunday evening around 6:45 pm for monthly plan ₹268.

        The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: 13942225. Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no: [protected]....
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        C
        Chandrashekar R Chandru
        Apr 4, 2020
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        Hi sundirect, We are customer since 2010 and have using 25 connection in my family, everybody wants Zee picchar, if you people are not providing by May, will shift to other network, please help us. even i can also give those 25 connection ID and required details.
        Apr 04, 2020
        Updated by Chandrashekar R Chandru         today i have spoken with Zee TV team in Bengaluru, they are requested sundirect to take there Channal Zee picchar channal, but Sundirect rejected said they will not because they have there own Movie channal. in this case, really we will wait till May, after that sshurely will shift to other provider.
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          J
          Jayalakshmy Vinayakam
          Apr 4, 2020
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          error code be1

          Address: G2 SREERAM APARTMENTS, SREERAM TEMPLE ROAD, TRIPUNITHURA 682301 KERALA

          The T V screen shows the message..
          "Error bE1". Kindly look into the matter and resolve the problem urgently...
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          P
          Pg baskaran nair
          Apr 3, 2020
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          Address: Palackal payyavur kannur kerala

          Pls add my new number [protected] my sundirect number[protected]
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            R
            Ritik Vats
            Apr 3, 2020
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            Address: Panipat, Haryana

            All the channels works properly excet few channels some of which are paid and some are free. Like &TV, DD India, News india 18, MH1, 9XM, Enter 10 and much more.
            Smart Card No. [protected]
            And u can cantact me on- [protected]
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              A
              AnjanaTomy
              Apr 2, 2020
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              Resolved

              I tried to recharge with ₹277 in sundirect from the portal using the Registered mobile number. I paid the above amount . But what I got is a recharge failure message. So in turn I lost my money.What I expected was Either they should refund the money to bank account or sundirect account. But till now they have done nothing from their side. I tried cally customer care.. But could not connect with them. So now what should I do? I need my refund.
              Registered mobile number: [protected]
              Name: Tomy cc
              May 7, 2020
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Apr 05, 2020
              Sun Direct Customer Care's response               As per conversation, customer complaint about balance not credit issue same has been already resolved from our end.
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                R
                Richu N
                Apr 28, 2020
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                They cut channels without intimation. After switching on the TV a particular channel will be there and after sometime the same channel would not be available.
                For eg. If I am watching a channel they cut it which is highly unethical.
                This has been happened for like 1 month.
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                  C
                  Chidghan
                  from Bengaluru, Karnataka
                  Mar 31, 2020
                  Resolved
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                  Resolved

                  Address: Uttara Kannada, Karnataka, 581402

                  Sund direct dth providers are not giving the right to chose their channels on any one of the platform i cannot add a pack on my own or i can't remove them also they are not giving any kind of options they have made their app but it won't open they made it compulsory to choose the pack they decided and we dont have any kind of freedom to choose trai says that you can add pack as much as you can and drop them according to your choice but there are no way that i can drop a channel or a pack sun direct is making people pay more and get less channels by creating their own packs so i suggest to see in to this.
                  May 3, 2020
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 02, 2020
                  Sun Direct Customer Care's response                   Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,
                  Sun Direct Team.
                  View replies
                  Smart card [protected]
                  Phone [protected]
                  I request to u please add zee picchar
                  Reply
                  Hello
                  I have recharged my sundirect on today. The payment was done in Gpay and payment was successful and in sundirect app its showing failed. I have attached screenshot for your reference.
                  Reply
                  Sir/Madam
                  I have recharged My sundirect account of rupees ₹554 in 5th April, 2020, The amount was debited from my bank account but the recharge was not successfull, Please Resolve my problem, And I need my Money return back or quickly Recharge my sun direct account, Kindly See my Attachment Below
                  Reply
                  Vinothb613's reply, Apr 5, 2020
                  And my Sun direct card number is 40247063122
                  They cut channels without intimation. After switching on the TV a particular channel will be there and after sometime the same channel would not be available.
                  Reply
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                    G
                    G musalayya
                    Mar 29, 2020
                    Resolved
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                    Resolved

                    Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579
                    Website: my.sundirect.in

                    I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

                    Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
                    My sun direct id number is [protected].
                    Kindly please look into this issue.
                    May 5, 2020
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 03, 2020
                    Sun Direct Customer Care's response                     Dear Sir,
                    As per conversation, customer complaint regarding BAL NOT CREDITED issue same has been already resolved from our end.
                    Regards,
                    Sun Direct Team.
                    View replies
                    SCREEN SHOWS E017-0 NO valid sector found csdn...[protected]...mob.[protected], .
                    Reply
                    Now just recharged my sun direct with a 629 rupees but in app it show u didn't recharge now what we do !?
                    This is my translation Id[protected]
                    Reply
                    S N:-[protected]
                    It showing E017-0 No valid sector found plz hlep us
                    Reply
                    Thejaz's reply, Mar 30, 2020
                    I called cc but no replays
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                      G
                      G musalayya
                      Mar 29, 2020
                      Resolved
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                      Resolved

                      Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579
                      Website: my.sundirect.in

                      I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

                      Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
                      My sun direct id number is [protected].
                      Kindly please look into this issue.
                      May 11, 2020
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 03, 2020
                      Sun Direct Customer Care's response                       Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,
                      Sun Direct Team.
                      View replies
                      Today am recharged my sundth through my paytm amount f 219.its show successful. But so far it not received in my dth.My sundth remain the old balance.my dish no [protected].
                      Reply
                      I had used Sun Direct Android application for recharging my account for ₹200. The payment method i used was UPI and i used Google Pay for the recharge. The amount was debited from my account and is not reflected on my Sun Direct account. I tried calling the customer care of Sun Direct and they told me to contact Google Pay.
                      Reply
                      Im sundirect user
                      [protected]
                      I have recharged hindi pack and it shows reserved smartcard return code.
                      I called ur customer centre, instead of telling solution they are holding my phone for 2-3 min and rejected. It happened 6-7 time in 1hr. Look at those bastrds teach them how to interact.
                      Reply
                      We paid for sun direct before a week it worked for few days, but after four days it isn't working.
                      The sun direct cable preson who took money for placing is saying it's not his problem. And he said we must report it somewhere else
                      Reply
                      Plz plz zee picchar channel add to sun direct and help to all sun direct people and me
                      Reply
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                        V
                        Vikas Wiki
                        from Bengaluru, Karnataka
                        Mar 29, 2020
                        Resolved
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                        Resolved

                        e32-4 temporarily blocked my card

                        I have recharged my sun direct on march 29th 2020;till after noon 3 o clock i have not got service of viewing channels.. I have tried to reach customer care and sent mails to sun direct but i have got very poor response... I have not got any reply from them... Such a poor customer service... Pls resolve my problem as soon as possible. My smart card number is[protected] and contact number is [protected]...
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                        14 found this helpful
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                        K
                        Keerthana NarayanaSamy
                        Mar 29, 2020
                        Resolved
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                        Resolved

                        Address: 605754

                        28.03.2020 my sun direct plan got expired so that i have done 258rs recharge, 30 minute's channels played but suddenly got massage that my sun direct plan expired i got shock. So again i have done 258rs recharge but no use. Next day i have contacted customer care they advised to 258rs recharge so again i have done 258rs recharge my account but no use, also the customer care service not providing proper solutions to customers. They are cheating our money.
                        May 5, 2020
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 30, 2020
                        Sun Direct Customer Care's response                         Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team.
                        Jul 30, 2021
                        Updated by Keerthana NarayanaSamy                         Old num
                        [protected]

                        new number
                        [protected]
                        View replies
                        I make payment for 554 yesterday recharge was done but the channels are not displaying customer care also not giving any clear response since two days
                        Reply
                        easwari ramasamy's reply, Apr 14, 2020
                        smart card num 10617325211 sun news channel was running for 10 minutes and suddenly getting off other channels are not displaying
                        This was displaying
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                          S
                          sunusp
                          Mar 29, 2020
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                          Address: Kollam, Kerala, 691009
                          Website: sundirect.in

                          I have done sundirect recharge through online payment with my sbi debit card on 28/03/2020 twice in a row for rs. 219/- each. I have recharged on behalf of my aunt smt. Prasannakumari who provided me the smc/ csdn no: [protected] in which the recharge is made. After sometime she called me & said that smc/ csdn no: was wrong & the correct smc/ csdn is [protected]. Please cancel the recharge made on the smc/ csdn no: [protected] & transfer it to smc/ csdn no[protected].
                          Sun Direct customer support has been notified about the posted complaint.
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                            M
                            MUSIC STATION BY PRASHANTH CHARY
                            Mar 29, 2020
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                            I have recharged for sun direct zee telugu and it is not activated yet no response from the customer support number pls help me regarding this my card number [protected] and registered mobile number is [protected]
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                              K
                              Kalan Kariappa
                              Mar 28, 2020
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                              Resolved

                              channels not active after recharge

                              Yesterday morning i recharged for rupees 300 till now channels are not active i tried calling customer service they are not responding
                              The channels are displaying like blank
                              Few shows e52-32
                              In this situation what should i do
                              Only channel number 102 is active
                              I can't wait for it
                              This is not a fair
                              I need to get rid of this problem
                              I believe that you can help me
                              Waiting...
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                              T
                              tejaspatil26
                              from Bengaluru, Karnataka
                              Mar 28, 2020
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                              Address: 586128

                              I have recharged my home sun direct dth for rs 278/= through sun direct mobile app on dt date 24.03.20 transactions are success but plan not activated.

                              The details are below.
                              Card no: [protected]
                              Transaction id : 12852928

                              Regarding this i tried to connect customer care number it's not connecting. I have dropped 3 times email but still no response
                              Sun Direct customer support has been notified about the posted complaint.
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                                A
                                AswathyJ
                                Mar 27, 2020
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                                Address: Aswathybhavanam adinadusouth kattilkadavu p.o karunagappally, Kollam, Kerala, 690542
                                Website: DTH rechage..

                                My pack had been expired ...so I recharged it today in online ...but it hasn't activated yet...my card no is..[protected]
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