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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
Resolved
1464
Unresolved
1021
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Sun Direct reviews & complaints page 38

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S
Shyamal Chakroborty
Jun 22, 2020
Resolved
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Resolved

Address: Sarpaleha,laldaha,birbhum,santiniketan

All bengali channels cannot be seen though the channels are included in my pack
Aug 7, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
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    E
    Eashwar Alluri
    from Hāora, West Bengal
    Jun 22, 2020
    Resolved
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    Resolved

    Address: Sundirect, Hyderabad

    Telangana government is providing free video lectures to school children in tsat vidya and tsat nipuna. Both of these are not in channel list of sundirect telangana.
    People are not having access to internet in villages. But have tv access. So im urging sundirect to add those channels in telangana state as corona impact they cant go to schools.
    Even if we think of subsribing channel there is no option. Make it free and accessible to everyone or else we will switch to other dish tv which provides those channels for free. I have sundirect subscribers of 500 people in contact. If this complaint is not addressed, il make them all switch to another dishtv. Or complain will be raised to trai.
    Please act immediately
    Aug 7, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team."
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      P
      Pasunuri
      Jun 21, 2020
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      Address: Nalgonda

      I got offer from sundirect 332/2 months, so i contacted our distributor regarding offer and told him to recharge, but he had done 322 instead of 332, we have noticed that after one month, when we asked him he gave rude answers, then we contacted chat support and call support of customer care, even they didnt respond properly, really this was the first company o have ever seen as irresponsible with customers, they are ending their conversation while we are asking for resolve, really i will never refer sundirect to anyone, because they dont bother customers, poor service, poor customer representatives, i hope i can get good service with another dth.
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Jun 22, 2020
      Sun Direct Customer Care's response       "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team."
      Jun 23, 2020
      Updated by Pasunuri       Smartcard number [protected]
      View replies
      Smartcard number is [protected]
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        R
        radhaisro
        Jun 14, 2020
        Resolved
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        Resolved

        I want to change registered mobile number
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          T
          Thamizh sudhakar
          from Mumbai, Maharashtra
          Jun 14, 2020
          Resolved
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          Resolved

          Address: Jayakanthan, No.5, Jayavalli nagar, V.Manavely, Villiyanur Komyun, pondicherry-605110

          Sir i'm jayakanthan frim pondicherry my set-top box suddenly not showing channels and i'm recently recharge my set top box i ask customer care in sun direct dth he says change new box it's charge rs. 500/- and i said recently bought this box it's company mistake your responsibility but he says pay the amount and replace the box my box number is [protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Jun 16, 2020
          Sun Direct Customer Care's response           Dear Sir,

          As per conversation, customer complaint regarding Freezing -Some Channels issue same has been already resolved from our end.

          Regards,
          Sun Direct Team.
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            D
            Dunna Devi
            Jun 13, 2020
            Resolved
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            Resolved

            Sir, i have recharged my account csdn:[protected]
            My amount of rupees 225 has been debited from my bank and i didn't get my recharge, i had done my payment from upi
            Transaction id s96548117
            Upi reference number:[protected]
            Kindly refund my amount
            Thanking you
            Aug 9, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              U
              Ummerkutty
              Jun 10, 2020
              Resolved
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              Resolved

              Address: Kulangarapeedika Kozhikode 673014

              For the last one week no service is shown in our tv. Complaint made, but no response as yet
              Aug 9, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear sir,
              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
              Regards,
              Sun Direct Team.
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                S
                Shinsa
                Jun 9, 2020
                Resolved
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                Resolved

                I have taken a new sun direct connection on 6th of june and the connection is not yet active.
                Dealer: aishwarya enterprises (Mahadevpura, bangalore) wont pick up the call and customer service team can't do anything it seems as it has to be done from dealer end.
                I paid the full amount for hd connection and now i dont have an active connection.
                Cdsn: [protected]
                Kindly look into it,

                Note: in the complaint box, default text shows customers are not supposed to provide phone number, but all the responses from sun direct customer service team asking for the phone number. I am not sure how its going to work.
                Aug 9, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear sir,
                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                Regards,
                Sun Direct Team.
                Reply
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                  C
                  cnu534
                  Jun 3, 2020
                  Resolved
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                  Resolved

                  Address: MRC NAGAR CHENNAI

                  I have done recharge my sun direct account bearining the registered mobile number [protected] with an amount of 630 and the same amount debited from my account with reference number[protected]IGAISDFGP6, But so for now those amount not added to my dth account .
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,
                  Sun Direct Team.
                  Reply
                  Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,
                  Sun Direct Team.
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
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                    T
                    Tamilmrt
                    Jun 2, 2020
                    Resolved
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                    Resolved

                    Address: MANMATHANVALAVU,VEMBANARI, Edappadi

                    Dear sir/madem
                    My sun direct set box number for [protected], i am recharge for 199, but no channel display for tv, i am already asked for customers service number, but no an answer for ur customer support, pls this solved problems.
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Sir,

                    Kindly provide your contact Number or Smart card number
                    Reply
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                      T
                      thilip p
                      Jun 2, 2020
                      Resolved
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                      Resolved

                      Address: 48/42 mariamman kovil street t.meenakshi puram-625530 uthamapalayam tk..theni dt.

                      My sundirect number [protected] this set top box name prabakar this name change for pandiyaraj
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      Sir,

                      Kindly provide your contact Number or Smart card number
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Reply
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                        T
                        Teja123456
                        Jun 1, 2020
                        Resolved
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                        Resolved

                        Address: Karnata
                        Website: Sundirect

                        Sir please change mobile number my mobile number [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Dear sir

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards
                        Sun Direct Team
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                          R
                          Rake161199
                          May 31, 2020
                          Resolved
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                          Resolved

                          I have done the recharge of sundirect of 798 rupees through app via paytm. Recharge was unsuccessful but amount got deducted. Recharge was done on 24th may 2020.
                          Mobile no - [protected]
                          Sun direct card no - [protected]
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear sir

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards
                          Sun Direct Team
                          Reply
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                            M
                            Mathana Venkatesh
                            May 31, 2020
                            Resolved
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                            Resolved

                            Dear sir
                            I have made a recharge for tamil basic pack for 230 rs, the transaction is successful but the recharge pack is not active and your customer support team is not answering
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
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                              S
                              sairam basha
                              May 31, 2020
                              Resolved
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                              Resolved

                              Hi, i have done the recharge against my sundirect dth with phone number [protected] with 630 rupees for 3 months packs... But the validity hasnot extended...

                              Please look into this, and solve the problem as soon as possible...

                              Thank you
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards
                              Sun Direct Team
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,
                              Sun Direct Team."
                              Reply
                              Dear Sir,

                              we regret the inconvenience.Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same

                              Regards
                              Sun Direct Team
                              Reply
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                                T
                                thilip p
                                May 27, 2020
                                Resolved
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                                Resolved

                                Address: Mariyamman kovil south street t.meenatchi puram uthamapalayam taluk theni

                                My smart card number [protected] my phone number [protected] my aadhar number[protected] my name change name pandiyaraj
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                May 27, 2020
                                Updated by thilip p                                 change my name for id sir my name pandiyaraj
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  B
                                  byju m g
                                  May 26, 2020
                                  Resolved
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                                  Resolved

                                  I didn't get this victory channel
                                  What's problem
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
                                  Reply
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
                                  Reply
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                                    G
                                    Gangadhar C
                                    May 24, 2020
                                    Resolved
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                                    Resolved

                                    Address: Talupula

                                    I refund my amount or i change my pack
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    Dear sir,
                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                    Regards,
                                    Sun Direct Team.
                                    Reply
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                                      T
                                      Teja Uppalapati
                                      May 24, 2020
                                      Resolved
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                                      Resolved

                                      I have done a recharhe for 6 months of 1520 through upi. The money got debited from my bank account but it's not reflected in my account. Please resolve my issue
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear sir,
                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                      Regards,
                                      Sun Direct Team.
                                      Reply
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                                        R
                                        Rubin Rubi
                                        May 24, 2020
                                        Resolved
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                                        Resolved

                                        Address: Tumkur

                                        Customer care executive name manisha i think she the owner of sundirect... She don't know how to talk with customer. Blady [censored] give her training... F... K,,,,,, very worst service in customer care.. Iam calling from morning now time is 3.25. Now also not cleared my problem... Then why have to continue in sundirect tell me one reason
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        Dear sir,
                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                                        Regards,
                                        Sun Direct Team.
                                        Reply
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