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3.1
Updated: Jun 9, 2025
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Sun Direct reviews & complaints page 38

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V
VINAY98445
Apr 16, 2020
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Sundirect is the only one dth which not providing zee network channels please add zeekannada HD and zee picchar and stop sunnetwork channels

Smart card number:-[protected]
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    R
    Ramani94
    Apr 22, 2020
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    Address: ESWARAMOORTHIPALAIYAM , Rasipuram, NAMAKKAL, Tamilnadu.
    Website: Account holder name changes

    Dear customer support team,
    I need to change the name INDHU to M.Subramani so kindly need full solution for as soon as possible.
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      R
      raj9008
      Apr 15, 2020
      Jun 7, 2023
      This thread was updated on Jun 7, 2023
      Resolved
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      Resolved

      Website: www.sundirect.in

      Don, t use sun direct they are big cheaters
      I am using sundirect from long back from 4 years.
      At staring i haven't noticed the cheating done by them but if we observe carefully. The amount we recharged is tax deducted twice.
      First when we recharge after deducting tax remaining amount is credited into the wallet and again while subscribing a pack they will deduct tax.
      How they can deduct tax two times.
      Just adding money to the wallet doesn't mean subscription of the pack. But they are deducting tax on that. How they can deduct
      May 20, 2020
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Apr 15, 2020
      Sun Direct Customer Care's response       Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team.
      View replies
      hey I am facing the same issue here can someone clarify about it?
      Reply
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      3 found this helpful
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        S
        Sanju A L
        Apr 15, 2020
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        My old sundirect password is forgoten and i cant remember it.so how can i know it .
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          S
          SHRIKANTA G
          Apr 14, 2020
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          Address: Kunigal Karnataka

          Hello sun direct

          Customer account number:

          [protected]

          Name :narayan murthy

          Subject: kannada channels not subscribed
          Am from karnataka
          I had recharged 7th april 2020,
          285 rupees they are not providing kannada channels..
          You people are subscribed tamil telugu channels..
          Thrice i caled to customer care no body is supporting they are asking and listening story..
          Why not supporting you people?

          Shall i give money (Lancha) to your people to do subscribtion kannada channels

          Please do subscribe kannada channels and remove other language channels immediately.
          Regards
          Shrikanta
          [protected]
          May 30, 2020
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Apr 15, 2020
          Sun Direct Customer Care's response           Dear Sir,
          As per conversation, customer complaint regarding Wrong deal same has been already resolved from our end.
          Regards,
          Sun Direct Team. custom
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            D
            DDson
            Apr 14, 2020
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            Resolved

            I had been recharged my account by 12th April 4.30pm still not my channels are not activated and contacted many times to customer care but nothing is replied and no solutions they are given.Sundirect live chat never working .worst then what I say .
            +1 photos
            Apr 15, 2020
            Complaint marked as Resolved 
            Nothing is happening.my contact number 8939667171
            Apr 15, 2020
            Updated by DDson             Sun Direct no [protected],
            My contact number [protected]
            Nothing is replied nothing is doing then how you marked this query as resolved??
            Apr 15, 2020
            Updated by DDson             If not resolved asap I am planning to book this issue to consumer court ..
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              A
              Anooptt
              Apr 14, 2020
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              Address: Sun direct kerala.

              My smart card num is [protected], from kerala. I have contacted the customer service thrice to change my pack after recharging with full amount. For the first time at 1.00 pm on 14/4/20 later two times at 7.45 and 9.45 respectively. No favourable action was taken. For the last call the representative even cut the call with out telling atleast a definite time for the resolution. Very very bad response after making us paid.
              May 20, 2020
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Apr 15, 2020
              Sun Direct Customer Care's response               Dear Sir,
              As per conversation, customer complaint regarding Wrong deal same has been already resolved from our end.
              Regards,
              Sun Direct Team.
              View replies
              They are doing poor customer service and thier customer care executives are seriously telling wrong update like server problem like that .. poor poor
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                E
                easwari ramasamy
                Apr 14, 2020
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                Address: mulanur

                I done recharge yesterday for 554 and the recharge was done untill yesterday itself the channel was not showing pictures in any channel customer car also not giving any clear response please solve my prblm
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                  S
                  Shabeer Shabizz
                  Apr 14, 2020
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                  Sun direct TV recharged on 09/04/2020 through Google pay, amount RS:219.
                  The amount debited from my Google Pay account but the recharge was no done. It said that it may take maximum 3 days to reflect this. But after this nothing happened.
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                    S
                    Suprada Sanket
                    Apr 13, 2020
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                    Resolved

                    I made the payment for my sundirect DTH account through phonepe on april 3rd 2020 and i received the confirmation of payment through phonepe but I dint get any confirmation from sundirect . Im not recieving the services since then .Kindly confirm the payment and provide the services .

                    smart card number- [protected]
                    transaction Id- N2004031741487165727451

                    Further I raised a complaint reharding the same but there was no response but I recieved a message saying the issue has been resolved. I tried contacting the customer care several times but there was no response.

                    Its more than 10 days and i except a response from your side and a solution as soon as possible.
                    May 16, 2020
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2020
                    Sun Direct Customer Care's response                     Dear Sir,
                    As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.
                    Regards,
                    Sun Direct Team.
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                      S
                      Sreepriya S
                      Apr 13, 2020
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                      Resolved

                      refund of double recharge

                      Address: Sun Direct TV Private Limited, CIN: U92132TN2005PTC055398, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028, Tel : 044- 4467 6767 FAX: 044 – 4067 9191, Email: [email protected]

                      I am a sun direct customer. I have recharged with malayalam dpo pack on 1st april 2020. Since the initial recharge was found as failure, i did recharge for the second time. But i later found that money was deducted from my account twice. I request you to kindly refund the amount of first recharge. The customer care centres are not attending the phonecall. I have already registered a complaint regarding this in the online portal. My complaint...
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                      V
                      Vinoth ramasamy
                      Apr 12, 2020
                      Resolved
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                      Resolved

                      Address: Chennai adyar

                      Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card number is [protected] The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this.
                      May 15, 2020
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 14, 2020
                      Sun Direct Customer Care's response                       Dear Sir,
                      As per conversation, customer complaint regarding Screen error issue same has been already resolved from our end.
                      Regards,
                      Sun Direct Team.
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                        Anirudha Shetty
                        Apr 12, 2020
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                        I recharged my sun direct card by sun direct app through Google pay but the money has been debited from the bank and in sun direct app they mentioned it as failed and you will get your money back. But still I didn't got it back and there is no proper customer care service even.
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                          Ponseelan R
                          Apr 12, 2020
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                          Address: No.5,5 th cross, Periyar Nagar, Pondicherry -605005

                          என்னுடைய பழைய மொபைல் எண்ணை நீக்கிவிட்டு புதிய மொபைல் எண் [protected] உள்ளீடுங்கள் No. 5, 5th cross, Periyar Nagar, Pondicherry-605005
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                            R
                            Raja Tamil
                            Apr 12, 2020
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                            Address: 288, Poolampatti road, Idappadi

                            My onther account number send 200 and 230 Rs in my account depidited
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                              V
                              Vinay Chinna
                              Apr 12, 2020
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                              Recharge of rs. 1199 done with the mode of paytm using my UPI id on April 12th

                              Smart card no. [protected]
                              Registered mobile no. [protected]
                              Order id : [protected]
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                                S
                                Srijith Madhavan
                                Apr 12, 2020
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                                Resolved

                                Address: Surya Heights Flat No 1B 34 Prantik Park Bansdroni Kolkata 70

                                Hi i am using sun direct since 2014, but all of a sudden just during the lockdown i am not getting any channels error message shown (E42-e52) and also e32. Called up customer care of sun direct several times and they confirmed having raised a complaint and sending technician but no response after that and till date i have not received any complaint no from their end.
                                My surprise is i have never faced this issue before and would like to know whether it is shut down in kolkata on purpose (Since i reside in kolkata). I am not able to view any news channel as no signal available. I want to escalate to the appropriate authority above sun direct. Kindly let me know the escalation matrix as i will forward my email already sent to sun direct
                                May 17, 2020
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2020
                                Sun Direct Customer Care's response                                 Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team.
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                                  N
                                  Naidu G L
                                  Apr 11, 2020
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                                  Address: B1 11 CISF quarters Manali, 600118

                                  As my set up box no. is [protected]
                                  And recharge 4 days back with ₹1039 pack. But now only one Telugu channel is working. Please activate all the channels as soon as possible.
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                                    V
                                    Vasuki Srinivasan
                                    Apr 11, 2020
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                                    Address: Bangalore, Karnataka

                                    I don't see this new kannada channel at all in the cart to add. Why it is so?
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                                      M
                                      Mahesh Mummana
                                      Apr 11, 2020
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                                      I have recharged my Sun Direct setup box on 10.04.2020, My customer ID is [protected]. I am trying to call customer care but it is not connecting from several weeks. This is the horrible service facing from Sun Direct from past one year.
                                      Please resolve the situation
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