Sun Direct Complaints & Reviews

I used the dth operator last 5 months and i have faced problem that is i have purchased 6th months dth package. All channels are going fine but certainly 5months later 'sony wah' channel are off. I questioned their helpline no. But they said i don't have purchased anything this channel but bengali dpo 1 from sun direct package already have that sony wah channel. You can have seen the picture.. Please solve my problem as soon as possible...

Hi i have done the recharge to my smart card number and my monthly subscription amount is 379/-. Since morning i have been trying to contact sundirect customer care and the lines all busy. Is it that no one is available since morning to attend the call or ur customer care is shut down permanently.

Worst service of line not getting connected.
My smartcard number :[protected]
Contact: [protected]...

I have done payment of rs.230 (Tamil dpo package basic subscription monthly renewal) from my sun direct app via their upi mode through my bhim app.
The amount is credited to upi id [protected]@hdfcbank.
Amount is debited from my bank account but recharge is not done. I called so many times to sun direct customer care but the problem is still pending. My sun direct id number is [protected]. Kindly pls look into this....

I have recharged my dth through sun direct app rs 200 for add on some extra channels.. Money was debited through google pay and amount not reflected in my account.. I called customer care too but they are not responding well.. And some one said it will take more than 3 hours i don't understand why it's take too much time reflect in our account... I want to get it recharge now else i want my money back...
I attached my proof below.....

My name is anilkumar
My sun direct smart card number [protected]
My mobile number [protected]
I have been complaint for ten days now that there is no tv in our house, soo far no technician has been sent.. No response for these complaints
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
They say your problem is solved. But no one technician is coming to my home and my problem...

Hi,
I have recharged my sun direct account with smartcard no: [protected] sun direct app with a pack of rs. 225 on 15november 2019 @2:42pm.. The payment mode was selected as google pay and the amount deducted and recharge is not successed till now.. I want my money back or get my account recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else iam going...

Hd set top box got installed and got received activation message but it is giving error message "e162-0 failed to load ifcp image. Please wait".
I contacted the people who installed the set top box. He suggested to wait for 1 hour. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue...

Add zee kannada hd channel on sun direct i am requesting for them from past 4 months but no response yet

They are ignoring my request they will just say we will do it but work as been done

I am not happy with there work for there customer service

I kindly request that please add zee kannada hd channel on sun direct and make it fast please

And i hope it would be done quickly...

Dear sir/madam,

Dth id : [protected]

I have purchased kannada dpo1 plan from sundiret mobile app and zee kannada as extra plan. But non of those channels are nit coming including zee kannada. Only 20% channels are coming. I called many time customer care number but there are very rude and answer is not satisfactory. Still i m struggling with this issue. Kindly do the needful

Thanks & regardsbr...

Hi,
I have recharged my sun direct account with Smartcard no. [protected] through sun direct app with a pack of Rs. 210 on 11 November 2019 @ 6.57 pm. The payment mode was selected as Google pay and the amount deducted and recharge is not successed till now. As I contacted the customers care, they asked me to wait for 3 hours for the recharge to be proccesed.. I want my money back or get my account Recharged. I hereby attach the...

I have paid rs.230 on 10th oct for dpo pack 2 valid for one month upto 9th nov.2019. But sun dth suddenly stopped telecast by evening 5.45 on 06th nov itself. When i contacted [protected] i was asked to give a missed call to [protected] n their customer care rep wud contact. I contacted that no. I sent a email to customer [protected]@sundth.in. But till now noone from sundth contacted me nor telecast was restored. Pls help. K. Sekar...

There is no star sports hindi 1hd channel please make sure it is added soon
I have requested them to add the star sports hindi but they shown no interest on it

I had requested for many times but they said it will be added in a month but it has been a year but no response from them

There are neglecting it see that the channel has to be added as soon as possible

Please do it fast...

When I called tatasky connection near me in chrome it shown tatasky direct sales person [protected] available in website in chrome . He offered me two tatasky connection with amon firestick and cash back with paytm . Tatasky multi connection offer of RS 4639 with Cash back 1000 RS . I received two connections doesnot received cashback and firestick ....

Unfortunately yesterday i have recharged the wrong plan.. Malayalam dpo pack 2..

Can i now change the plan to tamil dpo pack 2..? Or can i refund the money?

I kindly request you if there any possibilities please change my plan.. Or give me any other solutions.. I want to change the plan immediately..

My smart card no : [protected]

My mail id : [protected]@gmail.com...

Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [[protected]]R. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this....

Hi

I had been calling the customer care since many days to inform most of the channels are not working. Every time your customer care executive ask us to wait and never come back.
After long time today when i had spoken to your representative and complained about my issue they are saying it is a network issue and if it has to be rectified we need to pay.
Have you people gone crazy, if it is network issue it is...

Hello, i am kritin from chennai, anna nagar, i have sun direct connection.
Yesterday night my mother were changed the table of that. From today it's not working sawing only that (Searching for signal). And but it's all are properly we connected but it's not coming
So, i kindly request you to check it or repair it with the new one
Thanking you...

With each passing day a new channel shows no signal... Called customer care and they are asking me to buy a new set top box...

Why should i be paying for a technical issue from their side?

Worst connection i have ever had with a customer care service that responds like robots with predefined answers.

Requesting the sun direct management to look into the issue....

No Reply from Sun direct regarding Refund / recharge.
Actually, two times Made recharge on 7/9/19 at 12:43 Hrs & 1:02 Hrs (Rs 2399 & Rs 2399.Due to Technical problem). Both transactions were successfully completed.
7/9/19 at 1:02 Hrs Recharge is done in my account.
But 7/9/19 at 12:43 Hrs not done recharged / not Refunded till today.

Given so many complaints. Problem not solved till day.
br...

I have recently changed to sun direct as they advertised about low pricing, but i was fooled the price was equal to other dish operators.in sun direct if i select a channel i need to watch for 1 month even i selected wrongly. The will charge money for selecting channel and they wont refund if we cancel in-between in a month. Trai has the rule that customers can select channels n number of times, in m personal experience tata sky has following...