Sun Direct Complaints & Reviews

I have recharged for sun direct zee telugu and it is not activated yet no response from the customer support number pls help me regarding this my card number [protected] and registered mobile number is [protected]

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Yesterday morning i recharged for rupees 300 till now channels are not active i tried calling customer service they are not responding
The channels are displaying like blank
Few shows e52-32
In this situation what should i do
Only channel number 102 is active
I can't wait for it
This is not a fair
I need to get rid of this problem
I believe that you can help me
Waiting for your response

May 11, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: 586128

I have recharged my home sun direct dth for rs 278/= through sun direct mobile app on dt date 24.03.20 transactions are success but plan not activated.

The details are below.
Card no: [protected]
Transaction id : 12852928

Regarding this i tried to connect customer care number it's not connecting. I have dropped 3 times email but still no response

Sun Direct customer support has been notified about the posted complaint.

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Address: Aswathybhavanam adinadusouth kattilkadavu p.o karunagappally, Kollam, Kerala, 690542

Website: DTH rechage..

My pack had been expired ...so I recharged it today in online ...but it hasn't activated yet...my card no is..[protected]

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Address: Thathanayakkanoor, 624703

I recharged my sun direct account (Smartcard / cdsn no: [protected]) and (Cr-id: cr[protected] for rs. 199 via paytm. Then noticed my balance not updated. So i recharged again for the same amount. While checking my transaction history it shows both recharge. But my account balance remains rs. 1.04. On tv it comes as service not available

Please do needful

May 9, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding VIDEO RELATED issue same has been already resolved from our end.
Regards,
Sun Direct Team.

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A

Adarshchinnappa

Mar 21, 2021

Hi sir,
Subject: my account [protected] by name C. E Chinnappa is not updated with my reached amount 219.99rs

I recharged my account through Sun Direct website UPI transaction google pay i am attaching successful message of my recharge, please update my account with reached amount 219.99rs

Thankyou

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Address: 24-17-1364/9 jeppu bappal nambiyar compound shanthinagar 4th crossmangalore-2, Dakshina Kannada, Karnataka, 575002

Failed to load ifcp image.(E162-0)

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Address: Kovvada annavaran, West Godavari, Andhra Pradesh, 534202

I have recharged tamil dpo pavk of an amount of 329 for 1month on 27th march, via paytm
Please change the pack to telugu dpo
With lockdown in andhra pradesh and no tv to view, it's getting harder to manage to know the news and to keep my children entertainment for sometime in a day.
Please change the pack as soon as possible do the needful
Thank you
Regards,
Meramma.

May 6, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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P

prem_bindu

Mar 27, 2020

I had made a recharge for 6 months subscription base pack of "TAMIL DPO 2A", But after successful recharge, the plan in my account is showing as ODIA DPO 1A.

Request you to change it to TAMIL DPO 2A.

Also trying to call customer care is in vain.

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prem_bindu's reply, Mar 25, 2020

Not resolved yet

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Failed to load ifcp image (E 162-0)
Please resolve

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Address: Chittoor, Andhra Pradesh, 517581

My base plan is expiring today[protected]. So i recharged today with amount 1390 but instead of tamil pack i recharged with the ODI pack . Can you change my pack to tamil pack?

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Address: 500013

Yesterday night it is worked and today morning it is showing some error in function and pls make resolve the issue as soon as possible and pls update the issue on the same.

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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A

Anand Gade

Jan 31, 2021

Yesterday night it is worked and today morning it is showing some error in function and pls make resolve the issue as soon as possible and pls update the issue on the same. No. [protected]

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S

Subramani subbu

Jun 16, 2021

Error code E162-0

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Address: Rangareddy, Andhra Pradesh, 500074

Ive done a recharge of 285 rs for telugu pack on 20 march.but from 3 days im not getting any channels except for some free channels. ive done recharge again on 24 march but there is no change. ive tried calling customer care but there is no response. can any one please look into this

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Address: Vizianagaram, Andhra Pradesh, 535001

Website: www.sundirect.in

I have recharged to a smart card number [protected] instead of [protected] through freecharge on 24.03.2020. Details are below
Amount 630, telugu dpo pack 1, transaction id fcda[protected], transacted on 24thmar2020 tue12:14pm
Kindly revert this transaction to my smart card number [protected] or cancel the transaction
And refund my money back.

Sun Direct customer support has been notified about the posted complaint.

Mar 24, 2020

Updated by Tarak t My complaint is not yet resolved

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Address: Tirupur, Tirupur, Tamil Nadu, 641606

Dear sir, as I am forget smart card details and cr no also. I try to login register no. Didn’t login now. Plz need a immediate reply plz

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Address: 560075

I have recharged wrong cdsn no [protected] of an amount of 1499 for 3 months tamil hd pack 3 on 20th march, via amazon pay upi.

Please transfer the amount to the current cdsn no [protected]

With lockdown in bangalore and no tv to view, it's getting harder to manage to know the news and to keep my children entertained for sometime in a day.

Please consider the above and do the needful.

Regards,
Sukruthi

Sun Direct customer support has been notified about the posted complaint.

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My sundirect smart card no. Is [protected]. Since today afternoon i am not getting any channel in my tv except sunnews. I contacted your customer service over phone and complained. One of your executives told me that there appears some technical problem, it will be rectified and all channels will come within 2 hours. It was 4 pm. Till now i am getting. I tried again to contact customer service but could not. Please try to sort it out immediately.

Hope positive action at the earliest.

M. Manickam
[protected].

May 8, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding VIDEO RELATED issue same has been already resolved from our end.
Regards,
Sun Direct Team.

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Address: Chodavaram, 530016

I was recharged with 225 pack but pack was not activated n when i called to customer care executive they r very irresponsible. One person told that it will activated in half an hour n another person told that it will activated in 3hrs. N harrassing customer care calls. I was recharged online and it was approved. Then what is the problem to provide signal

May 2, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: 3/134 EAST STREET, KUMULAM, 605107

I have recharged my old dth instead of new dth number old is not in use 130 rs recharged by paytm payment they simply telling unable to refund your money back but i contacted paytm customer service they told me that to please contact sundth customer service so i request to refund my money 130 rs to my new connection number [protected]vc card number

Sun Direct customer support has been notified about the posted complaint.

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srinivas bobbili

Mar 24, 2020

I have done recharge of RS.225/- to my sundirect - [protected] on 22nd March 2020.
Ref no[protected] received but recharge was not successful.

Pls contact my mobile - [protected] for any further concern

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Address: Miyapur, Hyderabad, Andhra Pradesh, 500049

SunDirect setup box was sold to me stating sunnxt premium features were added along with it. But after buying the setup box, tried accessing premium videos in sunnxt app and it always prompted for pay. I did multiple follow ups with sundirect customer care where they are asking me to reach out to sunnxt customercare and vice versa. Now i am fed up with this followups and thought of writing it here.

May 2, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: QRS.NO.-F-184,UNIT-8BHUBANESWAR,, Khordha, Odisha, 751012

Change my name address
Dear sir:-
Smart card number: [protected]
My name is pradipta mohan das from odisha i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, all so. Can u change my address please.

(This is my new address)
Pradipta mohan das
Qr. No.-f-184, unit-8, bhubaneswar-12
Dist-khurda, odisha.
Pin: 751012
Odisha
Mobile: [protected] & e mail.[protected]@gmail.com

Thanks

Pradipta

Apr 16, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 12, 2020

Updated by Prabasini Dear Sir:-
Smart card number: [protected]
My name is PRADIPTA MOHAN DAS from ODISHA i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, all so. Can u change my address please.

(this is my new address)
PRADIPTA MOHAN DAS
QR.NO.-F-184, UNIT-8, BHUBANESWAR-12
DIST-KHURDA, ODISHA .
PIN: 751012
ODISHA
Mobile: [protected] & E Mail.[protected]@gmail.com

Verified Support

Mar 15, 2020

Sun Direct Customer Care's response Dear sir,

We tried contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.

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Sir i request you to add zee picchar channels on sun direct.

The zee picchar which is launched recently

I add requesting but no-one is responsing properly they just say we will add the channel but nothing is done

Please add the channel as soon as possible

All the dth has taken that channel but only in sun direct it is not available

I request you to add the channel fast

I has requesting for many channels but no channel is added by sun direct side so add zee picchar channel atleast

I hope you will not disappoint me and please add the channel

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

Mar 05, 2020

Updated by anjan ks [protected]

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A

anjan ks

from Mumbai, Maharashtra

Mar 5, 2020

[protected] Smart card number

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A

anjan ks

from Mumbai, Maharashtra

Mar 7, 2020

Please add the channel fast not only me all the people are asking for the channel zee picchar

Why you are not responding properly to customer and not providing the channels

Please add zee picchar channel fast as possible

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A

anjan ks

from Mumbai, Maharashtra

Mar 8, 2020

Tell the day the channel will be available in sun direct

Why are you neglecting it . Do it fast

You are not providing good service to customers

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S

Sreejith Elavupalam

Mar 16, 2020

E52-32 Searching signal please contact service provider for further information

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A

ALBENIA Krishnan

Mar 20, 2020

Bill paid on 15/3/20 but it is not updated the card no is [protected] the problem is always same when we pay the bill it always becomes late to update it please see to that and please update it

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S

Srinivasbs

May 14, 2021

Please add Zee pichhar in sun direct. Why so much delay?

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À

à²¸à²¿à²¦à³à²¦à³

Aug 30, 2022

Sun direct won't add zee picchar bcz zee picchar bought sun networks most of films satellite rights better to switch tata sky

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U

Uddappa

Oct 7, 2022

Dear sir

pleace riquesting add ZEE PICHHAR channel in sun direct fast add for sun direct channel number problem

Sun Direct Complaints & Reviews

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Sun Direct reviews & complaints page 42

zee telugu pack not activated after recharge

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channels not active after recharge

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transaction success but plan not activated

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activation after online recharge

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recharge not updating my account balance

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failed to load

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for changing pack

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ifcp image failed to load

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I mistakenly recharged the odi pack instead of tamil pack

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ca current info failed to load ifcp image (e162-0)

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not getting any channels after recharge

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recharged to a wrong smart card number

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forget smart card details

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wrong cdsn no recharge

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not getting channels in tv

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irresponsible service and harassing calls

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recharge my old dth requested refund my money

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selling products with fake offers

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change my name address

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requesting for zee picchar channel kannada channel

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