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3.2
Updated: Jan 2, 2025
Complaints 2435
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1462
Unresolved
973
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H
Harithra
from Mumbai, Maharashtra
Dec 5, 2019
Resolved
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Resolved

I recharged 6 months package in sundirect. But it shows error message . I asked helped with the customer care service they asked me to paid 450rs. But i asked for the reason the reason.But the reason did not satisfying me.Again i call them they asked to paid 150 rs. And another servicer cut my call while i speaking with her.I was mentally depressed with their behaviour.They send the message to my phone that the problem was resolved without solving my problem.
Jan 7, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2019
Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
View replies
6th Dec 2019 time 10.59 a.m. recharged through paytm for Rs.554/- wrongly recharged, my smart card no. is [protected] instead of [protected]. kindly rectify the above wrongly recharge amount and add the amount to my smart card # [protected]. Kindly do the needful.

UPI ref. Id[protected]

via Bank of Baroda

bad product and bad service. - Comment #3602880 - Image #0
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    S
    shashadharn3100
    from Mumbai, Maharashtra
    Nov 30, 2019
    Resolved
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    Resolved

    Address: 700103

    I used the dth operator last 5 months and i have faced problem that is i have purchased 6th months dth package. All channels are going fine but certainly 5months later 'sony wah' channel are off. I questioned their helpline no. But they said i don't have purchased anything this channel but bengali dpo 1 from sun direct package already have that sony wah channel. You can have seen the picture.. Please solve my problem as soon as possible
    +1 photos
    Jan 1, 2020
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Dec 01, 2019
    Sun Direct Customer Care's response     Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team.
    View replies
    I have recharged 250 amount to select sun direct telugu dpo pack, however its automatically selected bengaly DTH pack, I have requested sundirect customer care to change dpo pack as per my choice, but customer care people are not ready change dpo pack as per my request.

    Complaint Id no-Cw[protected]
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      V
      Vishnu JM
      from Delhi, Delhi
      Nov 26, 2019
      Resolved
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      Resolved

      Address: Tirupur, Tamil Nadu

      Hi i have done the recharge to my smart card number and my monthly subscription amount is 379/-. Since morning i have been trying to contact sundirect customer care and the lines all busy. Is it that no one is available since morning to attend the call or ur customer care is shut down permanently.

      Worst service of line not getting connected.
      My smartcard number :[protected]
      Contact: [protected]
      Jan 1, 2020
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Nov 28, 2019
      Sun Direct Customer Care's response       Dear sir,

      As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

      Regards,

      Sun direct Team."
      View replies
      I have done recharge yesterday night 225 pack but still channels are not coming.
      So kindly please pay back my amount or please resolve it quickly

      channel recharge payment done but the channels haven't recharged - Comment #3597971 - Image #0
      Reply
      I have used sun direct my mobile no [protected] this no not sun next opened
      Reply
      Umesh Mathapati's reply, Nov 28, 2019
      I have sundirect dth used my mobile no is 9740668167 sun next app install but this no not opned
      Arising lots of problems again and again
      Not specified with this type of service

      channel recharge payment done but the channels haven't recharged - Comment #3601067 - Image #0
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        S
        Sriramkganesh
        from Mumbai, Maharashtra
        Nov 26, 2019
        Resolved
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        Resolved

        Address: Santhosapuram, 600073

        I have done payment of rs.230 (Tamil dpo package basic subscription monthly renewal) from my sun direct app via their upi mode through my bhim app.
        The amount is credited to upi id [protected]@hdfcbank.
        Amount is debited from my bank account but recharge is not done. I called so many times to sun direct customer care but the problem is still pending. My sun direct id number is [protected]. Kindly pls look into this.
        +1 photos
        Dec 27, 2019
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Nov 26, 2019
        Sun Direct Customer Care's response         Dear sir,

        As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

        Regards,

        Sun direct Team.
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          J
          Jeeva1992
          from Mumbai, Maharashtra
          Nov 23, 2019
          Resolved
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          Resolved

          Address: Sollinganallur, Chennai, Tamil Nadu

          I have recharged my dth through sun direct app rs 200 for add on some extra channels.. Money was debited through google pay and amount not reflected in my account.. I called customer care too but they are not responding well.. And some one said it will take more than 3 hours i don't understand why it's take too much time reflect in our account... I want to get it recharge now else i want my money back...
          I attached my proof below.. My registered mobile number is [protected]
          +1 photos
          Feb 19, 2020
          Complaint marked as Resolved 
          sun direct should be quicker to reflect recharge
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Nov 26, 2019
          Sun Direct Customer Care's response           Dear sir,

          As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

          Regards,

          Sun direct Team.
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            A
            Anil Maradana
            from Hyderabad, Telangana
            Nov 18, 2019
            Resolved
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            Resolved

            Address: chintada village pedda veedhi, Vizianagaram, Andhra Pradesh, 535558

            My name is anilkumar
            My sun direct smart card number [protected]
            My mobile number [protected]
            I have been complaint for ten days now that there is no tv in our house, soo far no technician has been sent.. No response for these complaints
            Sr[protected]
            Sr[protected]
            Sr[protected]
            Sr[protected]
            They say your problem is solved. But no one technician is coming to my home and my problem is not solved
            Nov 19, 2019
            Complaint marked as Resolved 
            my mobile number 7569613204
            Sun Direct customer support has been notified about the posted complaint.
            Nov 19, 2019
            Updated by Anil Maradana             my complaint is not closed but no technician is not coming to my home
            Nov 19, 2019
            Updated by Anil Maradana             but they closed my complaint
            Nov 19, 2019
            Updated by Anil Maradana             but how many times i complained to sun direct again and again
            Verified Support
            Nov 22, 2019
            Sun Direct Customer Care's response             "Dear sir,

            We tried contacting you in the number mentioned in your account but we could not reach you, please mention your alternate contact number in which we can reach you and serve you better.

            Regards,
            Sun Direct Team."
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              D
              Dhana.gollapudi
              from Mumbai, Maharashtra
              Nov 15, 2019
              Resolved
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              Resolved

              Address: Gajularamaram, Hyderabad, Andhra Pradesh

              Hi,
              I have recharged my sun direct account with smartcard no: [protected] sun direct app with a pack of rs. 225 on 15november 2019 @2:42pm.. The payment mode was selected as google pay and the amount deducted and recharge is not successed till now.. I want my money back or get my account recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else iam going to consumer forum
              Regards,
              Dhanalakshmi
              +1 photos
              Nov 16, 2019
              Complaint marked as Resolved 
              Resolved
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Nov 18, 2019
              Sun Direct Customer Care's response               Dear sir,

              We tried contacting you in the number mentioned in your account but we could not reach you, please mention your alternate contact number in which we can reach you and serve you better.

              Regards,
              Sun Direct Team.
              View replies
              So many time i complaint E48 32 NO SiGNAl problam but the issu nat resolved

              recharge issue (money deducted but recharge not successful) - Comment #3589774 - Image #0
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                S
                sathya priyan
                from Chennai, Tamil Nadu
                Nov 14, 2019
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                error "e162-0 failed to load ifcp image "

                Address: Chennai, Tamil Nadu, 603103

                Hd set top box got installed and got received activation message but it is giving error message "e162-0 failed to load ifcp image. Please wait".
                I contacted the people who installed the set top box. He suggested to wait for 1 hour. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue...
                Helpful
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                29 found this helpful
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                A
                anjan ks
                from Mumbai, Maharashtra
                Nov 13, 2019
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                Add zee kannada hd channel on sun direct i am requesting for them from past 4 months but no response yet

                They are ignoring my request they will just say we will do it but work as been done

                I am not happy with there work for there customer service

                I kindly request that please add zee kannada hd channel on sun direct and make it fast please

                And i hope it would be done quickly
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Nov 14, 2019
                Sun Direct Customer Care's response                 "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team."
                Nov 14, 2019
                Updated by anjan ks                 [protected]
                Nov 14, 2019
                Updated by anjan ks                 And add Kannada channel like Raj music, Raj news, prajaa TV, TV5 and some more channel and zee Kannada hd
                Nov 19, 2019
                Updated by anjan ks                 Still there is no response please add the channels fast
                Nov 27, 2019
                Updated by anjan ks                 So many days over nothing is done please add the channels fast
                View replies
                Please Add these channels also Raj music, Raj news, prajaa TV, TV5 Kannada and more
                Reply
                Hello

                sir/ madam

                today I recharged my account
                with amount:333 Telugu dpo pack
                on today 11:30 pm but it
                doesn't renwel my account

                So please resolve it

                zee kannada hd - Comment #3590269 - Image #0
                zee kannada hd - Comment #3590269 - Image #1
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                  P
                  Priya Kgf
                  from Bengaluru, Karnataka
                  Nov 12, 2019
                  Resolved
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                  Resolved

                  Dear sir/madam,

                  Dth id : [protected]

                  I have purchased kannada dpo1 plan from sundiret mobile app and zee kannada as extra plan. But non of those channels are nit coming including zee kannada. Only 20% channels are coming. I called many time customer care number but there are very rude and answer is not satisfactory. Still i m struggling with this issue. Kindly do the needful

                  Thanks & regards

                  Gopala / ajith

                  [protected] or [protected]
                  Dec 18, 2019
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2019
                  Sun Direct Customer Care's response                   Dear sir,

                  As per the conversation, customer had faced technical issue, technician visited customer premises same has been resolved from our end

                  Regards,

                  Sun direct Team.
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                    A
                    Anagha menon
                    from Mumbai, Maharashtra
                    Nov 11, 2019
                    Resolved
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                    Resolved

                    Hi,
                    I have recharged my sun direct account with Smartcard no. [protected] through sun direct app with a pack of Rs. 210 on 11 November 2019 @ 6.57 pm. The payment mode was selected as Google pay and the amount deducted and recharge is not successed till now. As I contacted the customers care, they asked me to wait for 3 hours for the recharge to be proccesed.. I want my money back or get my account Recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else Iam going to consumer forum
                    Regards,
                    Akshay krishna
                    [protected]
                    +1 photos
                    Dec 18, 2019
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 14, 2019
                    Sun Direct Customer Care's response                     "Dear sir,

                    As per the conversation, requested plan Malayalam DPO 1 Pack Basic Subscription Monthly Renewal has been already activated same has been resolved

                    Regards,
                    Sun direct Team."
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                      S
                      Sekar Kannusamy
                      from Jayamkondacholapuram, Tamil Nadu
                      Nov 7, 2019
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600042

                      I have paid rs.230 on 10th oct for dpo pack 2 valid for one month upto 9th nov.2019. But sun dth suddenly stopped telecast by evening 5.45 on 06th nov itself. When i contacted [protected] i was asked to give a missed call to [protected] n their customer care rep wud contact. I contacted that no. I sent a email to customer [protected]@sundth.in. But till now noone from sundth contacted me nor telecast was restored. Pls help. K. Sekar
                      Dec 10, 2019
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 09, 2019
                      Sun Direct Customer Care's response                       Dear sir,

                      As per conversation, customer want to activate add-on channels as per his choice without activating base plan, info given about my FTA and its features explained and same has been taken as feedback

                      Regards,
                      Sun Direct Team
                      View replies
                      I lost total 1000 rupees. I recharged with 800 and 200 rupees separately but the channels didn’t activated . Complained to customer care more than10 times but they didn’t respond.worst customer service and worst DTH ever. Please ban this sun direct DTH . So many people are suffering the same problem .
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                        A
                        anjan ks
                        from Mumbai, Maharashtra
                        Nov 5, 2019
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                        There is no star sports hindi 1hd channel please make sure it is added soon
                        I have requested them to add the star sports hindi but they shown no interest on it

                        I had requested for many times but they said it will be added in a month but it has been a year but no response from them

                        There are neglecting it see that the channel has to be added as soon as possible

                        Please do it fast
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 06, 2019
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                        Nov 06, 2019
                        Updated by anjan ks                         [protected]
                        Nov 12, 2019
                        Updated by anjan ks                         Please add the channel
                        View replies
                        My old Mobile number is missing please add my new number [protected]
                        Reply
                        Sarusudhakar's reply, Nov 6, 2019
                        Mobile number chance
                        Still there is no response from your side I had requested for star sports 1Hindi hd channel make it fast
                        Reply
                        Thanks for adding the channel
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                          B
                          BAGLI HARISHA
                          from Hyderabad, Telangana
                          Oct 29, 2019
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                          Address: Flat.no G1 ,sree nilayam apartment , opp prathipark view, Hyderabad, Telangana, 500090

                          When I called tatasky connection near me in chrome it shown tatasky direct sales person [protected] available in website in chrome . He offered me two tatasky connection with amon firestick and cash back with paytm . Tatasky multi connection offer of RS 4639 with Cash back 1000 RS . I received two connections doesnot received cashback and firestick .
                          +1 photos
                          Sun Direct customer support has been notified about the posted complaint.
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                            M
                            M Venkat Sridhar
                            from Mumbai, Maharashtra
                            Oct 29, 2019
                            Resolved
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                            Resolved

                            I want to change the current plan

                            Address: 625706

                            Unfortunately yesterday i have recharged the wrong plan.. Malayalam dpo pack 2..

                            Can i now change the plan to tamil dpo pack 2..? Or can i refund the money?

                            I kindly request you if there any possibilities please change my plan.. Or give me any other solutions.. I want to change the plan immediately..

                            My smart card no : [protected]

                            My mail id : [protected]@gmail.com...
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                            K
                            Kids park
                            from Uttiramerur, Tamil Nadu
                            Oct 28, 2019
                            Resolved
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                            Resolved

                            Address: Muthanampalayam, Tirupur, Tamil Nadu, 641606

                            Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [[protected]]R. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this.
                            Nov 30, 2019
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 30, 2019
                            Sun Direct Customer Care's response                             Dear sir,

                            As per conversation, customer complaint against call center number are not connecting issue same has been taken as feedback

                            Regards,
                            Sun Direct Team
                            View replies
                            We have subscribed to Telugu hd channel..in the part of package we had a zee subscription also...but now zee TV channels are not broadcasting..
                            Plz look into matter
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                              M
                              MURALEE KONDA
                              from Palakollu, Andhra Pradesh
                              Oct 26, 2019
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                              Address: Rangareddy, Andhra Pradesh, 500035

                              Hi

                              I had been calling the customer care since many days to inform most of the channels are not working. Every time your customer care executive ask us to wait and never come back.
                              After long time today when i had spoken to your representative and complained about my issue they are saying it is a network issue and if it has to be rectified we need to pay.
                              Have you people gone crazy, if it is network issue it is your responsibility to get it rectified and give proper services to customers.
                              Its high time if you continue to provide such stupid services soon people are going to shift to other services providers. Not the days are far off when jio is coming and you would see a mass shift from your services.

                              My complaint number is sr[protected].
                              The way your customer services team speak to customers is irritating and nonsense.
                              Sun Direct customer support has been notified about the posted complaint.
                              Oct 26, 2019
                              Updated by MURALEE KONDA                               No reponse
                              View replies
                              We have paid Rs.240/- Sun Direct .Our Card number:[protected]R.Our communication number:[protected].We belong to Nagapattinam District, Tharangambadi taluk at Akkur Manmalai Village.I am Venkatraman.Please resolve our problem.
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                                M
                                Malarvizhi Venkat
                                from Mumbai, Maharashtra
                                Oct 25, 2019
                                Resolved
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                                Resolved

                                Address: 197/B/29 , Asiad colony , Anna nagar (West) , Near . Thirumangalam Bus Stop, Chennai, Tamil Nadu, 600050

                                Hello, i am kritin from chennai, anna nagar, i have sun direct connection.
                                Yesterday night my mother were changed the table of that. From today it's not working sawing only that (Searching for signal). And but it's all are properly we connected but it's not coming
                                So, i kindly request you to check it or repair it with the new one
                                Thanking you
                                Nov 25, 2019
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 25, 2019
                                Sun Direct Customer Care's response                                 "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team."
                                View replies
                                I installed SunNxt app in my mobile and asked for a monthly subscription of 50 rupees to watch the Sun Network Programs, just to check their service I subscribed with rupees 50 for the first time, unfortunately the 2nd time the amount has been debited automatically without my knowledge which is not at all acceptable. Fake and robbery network.
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                                  J
                                  Joel007
                                  from Mumbai, Maharashtra
                                  Oct 20, 2019
                                  Resolved
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                                  Resolved

                                  With each passing day a new channel shows no signal... Called customer care and they are asking me to buy a new set top box...

                                  Why should i be paying for a technical issue from their side?

                                  Worst connection i have ever had with a customer care service that responds like robots with predefined answers.

                                  Requesting the sun direct management to look into the issue.
                                  Nov 21, 2019
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 21, 2019
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,
                                  Sun Direct Team."
                                  View replies
                                  These are essentially Tamil pakcage we impose.we can not change tamil pakcage we are malayali we forused to watch tamil plan. we need malayalam basic plan but we pay additinal payment for malayalam channels.Complant coustmer care there is no reply.We need malayalam package.
                                  card number [protected]
                                  mobil number[protected]
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                                    V
                                    Veerarajan S.V
                                    from Bengaluru, Karnataka
                                    Oct 17, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560077

                                    No Reply from Sun direct regarding Refund / recharge.
                                    Actually, two times Made recharge on 7/9/19 at 12:43 Hrs & 1:02 Hrs (Rs 2399 & Rs 2399.Due to Technical problem). Both transactions were successfully completed.
                                    7/9/19 at 1:02 Hrs Recharge is done in my account.
                                    But 7/9/19 at 12:43 Hrs not done recharged / not Refunded till today.

                                    Given so many complaints. Problem not solved till day.

                                    1. SR[protected] dated 17/9/19
                                    2. CW[protected] dated 18/9/19
                                    3. CW[protected] dated 24/9/19
                                    4. CW[protected] dated 2/10/19.
                                    5. CW[protected] Dated 08/10/19

                                    Attached Photo Copy of the Transactions

                                    S V VEERARAJAN
                                    Phone: [protected]
                                    SMC No. [protected]
                                    +2 photos
                                    Oct 21, 2019
                                    Complaint marked as Resolved 
                                    Today I received the Refund of Rs 2399/- in my account
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 23, 2019
                                    Sun Direct Customer Care's response                                     Dear sir,

                                    As per conversation, we inform customer that recharged amount of Rs.2399 is received by Sun direct as the transactions was successful. As per his request the corresponding amount had been reversed to his bank and same has been resolved and clarified from the customer.

                                    Regards,
                                    Sun Direct Team.
                                    Oct 24, 2019
                                    Updated by Veerarajan S.V                                     Received Rs 2399/- on 21/10/19 in my account.
                                    Thanks
                                    S V VEERARAJAN
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