T24 Mobile Complaints & Reviews

Hello,
I had a connection of t24 ([protected]) while marketing in big bazar in Siliguri. but when I came back to Kolkata after 4days it is showing invalid sim. Then I called up the customer care but the person could not solve my problem. I wrote a mail to the nodal officer of Kolkata & West Bengal and to the customer service but no reply. then i called up the nodal officer but no reply the cell got ringed for 10 to 15 times. please help me out to get my sim get started.

regards,
Siddhartha Sankar Das
[protected]
email: sid.[protected]@gmail.com

whenever i check my balance ( by sending BAL to 52121) it shows freecap 1000.0
what does that mean? I am however not being able to make any calls........
I received the same from Big Bazaar shopping bonanza.
can someone help which i know is quite unsual.

unable to recharge my account. get error account is not valid

T24 Mobile SIM purchased on 24/05/2011 from big bazar ,sainagar Amravati.i had purchased some consumable items and on the bill of said items i had given a recharge coupen of rs.70.00 of T24 mobile.
The same was handed over to the T24 executive at the big bazr counter. The same amount recharge is not done yet on the T24 Mobile [protected]

I have activated GPRS service on my mobile for which I paid Rs.96/-. The service never worked for me properly. And for past 10 days it stopped working completely. And I am calling customer care daily 2 times. But the response is "Excuse us for inconvenience" your problem will be resolved shortly.

Second problem is they are reluctant to register a complain. After lot of calls and effort one customer care reported the case No.[protected]. I am not provide my mobile no as it can be misused for SPAM.

If they can't provide proper service they have no right to charge customers. Let Future Group respond to this.

Frther blunder is the website http://www.t24mobile.com/customercare.html give a list of Nodal Officer which is of Tata Docomo they say it not to T24 Mobile. What kind of service ?

My Name is Sanjay mukherjee, I have a mobile connection with T24 Mobile, which works on Tata Docomo Networks, My Mobile no: is :[protected], I bought this connection 10 days ago in hyderabad and also bought a internet package for Rs 96/- for 30 days , since last last 7 days the service is down and I am not able to use the internet . the entire purpose of buying the internet package is not done by the service provider. i.e, T24..
I called up many times to the customer care , but each time I am getting a plain answer :Sorry" it will be done in another 24 hours..The customer care is not ready to register a formal comlaint for the service.
I am sure that I am not the only customer of T24 who is facing this problem from whom the company has charged and still charging for internet package and fail to provide the services..

Please I would like to file this complaint in the consumer court for a fare compensation to the inconvinience caused to me and other customers of T24 in Hyderabad. AP.

Thanks
Sanjay Mukherjee

I purchased T24 sim No[protected] , from big bazaar and submitted photograph and driving licence xeror as ID proof dully signed but two month have passed my sim has not been activated , I called customer care they asked me to submit ID proof again. which i submitted on 21/05/2011. TO MR SUBHASH AND MR GURVINDER AND MR GURDEEP SINGH AT BIG BAZZAR WITH RECHARGE ON PURCHASE COUPONS WORTH RS 75/-. please do the need full and oblidge.
regards,
Bhavneet singh bhatia
341-b adarsh nagar
jalandhar 144008
[protected]

Res. Sir,

I m Vishal Pathak from Surat. My no is [protected]. I have recharged Rs.100/- on 18/04/2011. My Transaction ID is [protected] In that, i have received bal of Rs.88/-, at that it was told that i will get remaining bal of Rs.12/- within 24 hrs but still i haven't received it.
I called to Customer Care on 23/04/2011 at that time Customer Care Exe.
Mr. JATIN in Received my Call & he raised my Complain & gave me my complain no
PRRG09423648 & he told me that my complain will be resolved in 24 hrs. When i
received SMS of Complain No Time was written off 12 Hrs. His way of talking to
customer was not proper as it should be & he was trying to complete call as soon as
early. When i asked for superior, he told me that not a single superior is available & .
superior will be available in office hrs ( 10-7 ) .On the second day i called to customer
care in office hrs & same thing happened. it was told by Cus. Care Executive
that not a single superior is yet come to office & there timings of come to
office are not fixed. She told me that your complain will be resolved till tonight 08 PM.
On the same day, i wait for reply.
Again I called to Customer Care on 25/04/2011. Customer Care Executive
transfer the call to TRAINER Mr. Hemant, he told me that your complain is still
opened & not closed. When i asked for the resolution, he told me that this problem is
from BACKEND so they know when it will be solved but didnt told me fix time. When i
asked for that Head of T24. He told me TINA GUPTA. He gave me her no
[protected] but it is actually NODAL OFFICER's no. He told me that their head office
is at JAMSEDPUR.
Not a single executive didnt know about the head office address & where it is
located. I called to Nodal Officer on 25/04/[protected] times, ring was going on but
call was not received by nodal officer.
If this thing should be done by co, why they are designated at their post. I want
to know that when it will be resolved.


Your's Sincerelly,
Vishal Pathak
( [protected] )

Whenever I try to connect to the T24 Internet it shows packet data access point not valid. I have been complaining for this since last 21 days but my problem has not yet been resolved and everytime they resend me a GPRS setting or for ward the complaint and say that it will be resolved in 48 hours and then they close the request without doing so.

I have taken a new connection of T24 in big bazar.
Today i have shopped and asked the concerned person (so called Manager) at t24 counter to add the talk time using the bills. The person told me that he cant do it because he is busy. I requested him to keep the bills for later transaction but he refused and asked to come later as I am a beggar. Moreover he denied to give the phone number of his senior official. I asked him to make a complain. You do whatever you like to do. This was the reply. The Manager was not even able to tell the validity of Shopping bills for recharge. The agent at counter at the time of SIM purchase told that it is valid for Seven Days. However, Manager told that it is valid for 10-15 days. I think the managers are not trained to manage the office as he is not able to handle the bills with the manpower given to him and also not well informed about the rules and terms and conditions. YOU COME LATER is not any condition i think for the customers.

I HAVE WRITTEN TO NODAL OFFICER BUT THERE IS NO REPLY.

Neeraj Kumar Sharma ([protected])

On 20 Jan'11, i was unable to call from T24 Mobile sim, when i called up customer care, Executive name Jince was reporting me that I did not submit Proof for the new sim card and even after saying several times that i have submitted my driving license in Begumpet Pantaloons, then also he is rudely demanding to submit the documents. When i asked give me the office address, he say we do not have any office, u go and submit in Pantaloons.

This is how T24 customer care EXECUTIVES replies to their CUSTOMERS. If these people do not want to work, please relieve them from the job, whey they are being loaded with bundle of stress.

Please look into this matter.

I bought a SIM from Big Bazaar (Sahara Ganj, Lucknow) on[protected] after doing shopping of 5400+. They told me to pay Rs 20 more for the SIM and get Rs 180 Talk Value. But i did not receive any. They are a big cheater and fraud. They can cheat you to sell their products.

When i call the customer care they said its the Big Bazaar Matters and when i asked Big Bazaar they said that they will contact back but they didn't.

unable to make a call with t24 sim to any other phone

Hi, This is Nilanchal Sahu, purchased goods worth Rs. 4000+ 20 days back, where i had received a T24 sim, had paid Rs.21 for registration where i had to receive Rs. 150 amount of talk time. But till now the balance amount Rs. 150/- not yet added into my account.

Could you please look into this and do the needful.

whenever i check my balance ( by sending BAL to 52121) it shows freecap 1000.0
what does that mean?

I shopped at Big Bazaar, Ameerpet for > Rs. 500 during 15-20 June 2010 and purchased a new T24 connection (Mobile No. +91-[protected]). I lost the SIM card after using it for about a week. I raised a request to block my lost SIM (Request no. IMSI[protected]. I was said that the SIM has been blocked immediately. For a replacement, I was asked to visit any Big Bazaar (Only).
I went to Big Bazaar, Abids on 18 July 2010 around 3:30 PM and took a replacement SIM for the same no. [protected]. The executive said that it will take 48 working hours for an activation.

Unexpectedly, I found my lost SIM on 21st and just checked its status. Shockingly it was showing the mobile connection as 'T24' and there was a Full signal. The outgoing was barred though (but not for the customer care no. 52121). I was horrified and called the customer care no. 52121 and said that if a SIM is blocked, how can it show a full signal & as a valid SIM. After keeping me on hold for a long time, I was said that my old SIM has been blocked and the new SIM has not been requested to get 'Unblocked' (as it is a new one, it is in a 'blocked' status). I was asked to go all the way from Kondapur to Abids (Only Abids and not a nearby Big Bazaar) just to REMIND the executives to 'unblock' my SIM.

I yelled at the executive for the kind of solution he has given but I was said that THEY CAN'T DO ANYTHING UNLESS THEY GET A REQUEST FROM BIG BAZAAR, ABIDS.

What kind of a service it is? I already waited for more than 96 hours only to know that A REQUEST IS STILL PENDING. I don't know how much time they want just to 'unblock' a SIM.

I want a proper justification for all the communication lapses within the service providing team, and activate my connection. It has more than 465 Rs. of pool balance.