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TATA Capital Complaints & Reviews

2.9
Updated: Nov 14, 2025
Complaints 1008
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TATA Capital reviews & complaints page 42

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S
Spgv
from Mumbai, Maharashtra
Mar 19, 2017
Resolved
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Your recovery team don't have any manners to talk with customer...They come with a very attitude and speak with very arrogantly...like we have taken there money...

The loan which I availed is forced me to take by your team with lot of request that time no one gave the information regarding payment recovery..."that our recovery team will come at any time and you will get calls continuous in a day..."

Inspite provided details regarding payment from online mode (pls upgrade your mode of payment via online) still that recovery person was doing argument to us and even he was not try to listen also...
And i[censored]r consumer care is close on Sunday how can the person can come on Sunday without asking...

Very bad treatment and please educate your recovery team to how to speak with customer and not to insult them...

Will not give reference of Tata capital to anyone...
Apr 22, 2017
Complaint marked as Resolved 
TATA Capital customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2017
TATA Capital Customer Care's response
Dear Sir,

We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.
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    K
    Kapilsharma756777
    from Delhi, Delhi
    Mar 18, 2017
    Resolved
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    Resolved

    Sir/mam
    Currently i am having one auto loan from tata capital.
    I take loan for honda activa 3g
    Loan account no - [protected]
    Loan emi - 1820
    Total emi - 30
    Loan start in the month of nov, 2015
    I paid total 14emi's without missing a single emi.

    I checked my cibil report in the month of jul, 2016
    But i didn't get any kind of information about tata capital loan.
    They didn't update about loan to my cibil.

    Name - kapil
    Apr 24, 2017
    Complaint marked as Resolved 
    TATA Capital customer support has been notified about the posted complaint.
    Verified Support
    Mar 24, 2017
    TATA Capital Customer Care's response
    Dear Kapil,

    We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.
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      K
      karamjeetsinghvirk
      from New Delhi, Delhi
      Mar 18, 2017
      Resolved
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      Address: New Delhi, Delhi, 110018
      Website: www.tatacapital.com

      Hi!

      I would like to say that, i took a Car Loan from TATA CAPITAL and my Loan File Number is [protected]. Today on 18th March 2017, I received a call from Tata Capital Recovery Agent from this number 49090746. My two EMI's are due, i had a word with TATA CAPITAL agent on 15th March 2017 and i said that i will Deposit my EMI on 20th March 2017.

      Today on 18th March 2017 at 15:13 when i answered his call, he was like "kaha milega apne ghar par ya apni bhen ke ghar par" i was like how come can anyone talk to me like this. Then he said " mein itni himat rakhta hu ki tera loan abhi ke abhi close karwa sakta hun, tu fukra hai ek number ka", this was his wordings. My name is Karamjeet Singh, then he said "TU NAKLI SARDAR HAI". At that point i lost my temper and i told to him "tu mere ghar par hi aja or tujhe btaunga ki mein nakli sardar hun ya asli, tu case ab close hi karde".

      This kind of wordings and this kind of behaviour is not at all accepted. I need a written Apologies from TATA CAPITAL then only i will pay my EMI. Otherwise, i will register a complaint against that person on pointing on my RELIGION.
      Apr 24, 2017
      Complaint marked as Resolved 
      TATA Capital customer support has been notified about the posted complaint.
      Verified Support
      Mar 24, 2017
      TATA Capital Customer Care's response
      Dear Karamjeet,

      We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly.
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        S
        srinivasarukula
        from Bengaluru, Karnataka
        Mar 16, 2017
        Resolved
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        I have requested for LOD for my reference on 02/21/2017 and they told me to wait until 03/16/2017. That means 25 days for a single document. Until 03/16/2017 i did many calls to customer care and same answer i got that document will be provided on 03/16/2017. But on last date simply they sent email stating my mobile is not reachable and closing this case. This situation is really frustrating me as i didn't get the document, and blamed that mobile is not reachable. iam not sitting in isolated area, i received many calls and from same number i communicated to customer care may times. This is not the right way to treat a customer.

        Case: 2546007
        My Loan Id : 9577614
        Contact number : [protected]
        Apr 24, 2017
        Complaint marked as Resolved 
        TATA Capital customer support has been notified about the posted complaint.
        Verified Support
        Mar 24, 2017
        TATA Capital Customer Care's response
        Dear Sir,

        We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.
        Verified Support
        Mar 24, 2017
        TATA Capital Customer Care's response
        Dear Sir,

        As the above mentioned query has been addressed by our team, we deem the same resolved. Please do let us know in case you need any further assistance. Thank you.
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          M
          Merlin Margaret
          from New Delhi, Delhi
          Mar 11, 2017
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          Address: Nellore, Andhra Pradesh, 524004

          I bought a product in january and i returned that product, after returning my product i got a sms from tata cliq that your refund is initiated but till now (11 march 2017) my amount is not credited .When called customer support they asked me to send my bank statement, i sent 6 times to tata cliq but till now amount is not refunded .Every time when i call they are telling stories like your problem will be solved within 48 hrs but 2months over.What i have to do now
          +1 photos
          Mar 11, 2017
          Updated by Merlin Margaret
          I bought a product in january and i returned that product, after returning my product i got a sms from tata cliq that your refund is initiated but till now (11 march 2017) my amount is not credited .When called customer support they asked me to send my bank statement, i sent 6 times to tata cliq but till now amount is not refunded .Every time when i call they are telling stories like your problem will be solved within 48 hrs but 2months over.What i have to do now
          Lenovo k8 note hanging issues handset struck in some stage

          Refund - Comment #2956231 - Image #0
          Refund - Comment #2956231 - Image #1
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            T
            Tapan kumar sahu
            from Bengaluru, Karnataka
            Mar 7, 2017
            Resolved
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            Address: Bangalore, Karnataka, 560037

            Hi
            i had applied a personal loan around 3 lakh rupees, i had sumitted the rental agreement with own signature by the name of owner who is aware of that, that time Tata capital people didnt check and when the loan is approved and got the DD now they cancelled the loan from there end and asking me for Cancellation charges around 10k, is it not possible to give 10 k any circumstances .

            they should inform me first before processing the loan its there end problem not my end why should i give 10 k rupees, now the people are threatening me.
            Apr 11, 2017
            Complaint marked as Resolved 
            TATA Capital customer support has been notified about the posted complaint.
            Verified Support
            Mar 09, 2017
            TATA Capital Customer Care's response
            We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.
            I have cibil score of 550.Can i get personal loan from this concern.I earn 60000 per month.Can i get loan based on my salry slip?.Kindly provide me with the resolution as soon as possible.If not kindly suggest me some best ways to avail personal loan even if the cibil score is low.Help me as soon as possible
            TATA Capital Customer Care's response, Mar 24, 2017
            Verified Support
            Dear Premji,

            Thank you for writing in. Request you to visit http://bit.ly/2nhbQJh & share your details for quick assistance
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              M
              Manu Arora6fft5
              Mar 7, 2017
              Resolved
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              Resolved

              ForeClosure Letter and List of Documents

              Address: Mumbai City, Maharashtra

              Hi Sir/Madam, I have availed a home loan from Tata Capital at ROI 9.90%. However, other banks have reduced the ROI due to reduction in repo rates by RBI. I applied for BT using Axis bank @ 8.50% and got an approval from them in month of February. I applied for Foreclosure Letter and LOD from Tata Capital as that is required for BT. However, Tata Capital is delaying this by changing the resolution dates. I have already called them about 10...
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              A
              ankit.jain818
              from Gurgaon, Haryana
              Mar 4, 2017
              Resolved
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              Address: Ghaziabad, Uttar Pradesh, 201014
              Website: www.tatacapital.com

              Hi Team

              I am writing this email to let you guys know what pathetic service you are giving to your customers on Name of Tata ( Leading Indian Brand ) . You Just demolishing the branding of Tata in market

              I Applied for home loan from tata capitals and was some queries and issue regarding my loan. Whenever I tried to call your executive who is assigned to me he is so busy he never pick the call and never call me back . And as per my personal and professional limitations i was not able to reach bank directly, so I raised one request against it for asking to decrease rate of interest as per current market rates and assign some other executive to me . And as per my awareness there is a response SLA to my request was 2nd of march 2017 but still bank is not bother to call me or try to communicate me over call and keep going with their pathetic attitude towards customer.

              This point of time I want to ask one question .If customer is not able to pay premium on time so he has to pay some interest or fine as a late payment fee so what procedure you guy follow if you are not able to resolve customer query on time.or don't follow anything if you do mistakes ?

              Please share escalation matrix with me as earliest else i compel to keep Indian regulatory authorities who are governing on banks for the grievance against bank pathetic behavior

              Regards

              Afflicted Customer
              Apr 10, 2017
              Complaint marked as Resolved 
              TATA Capital customer support has been notified about the posted complaint.
              Verified Support
              Mar 09, 2017
              TATA Capital Customer Care's response
              We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.
              May 10, 2017
              Updated by ankit.jain818
              [protected] is my number . do call me
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                P
                Pratik Kamani
                Mar 3, 2017
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                Address: 382481
                Website: www.tatacliq.com

                You can see this picture . It's already return from other customer and that item parcel for me . That's why you not accept this order return . So now this issue is very clear for us.
                Also you can see on picture that Month & Year of import is August 2013 (meance before 4 years), As you have sold out dated stock.

                previously i have humble request for easy return, But you guys are not supportive, and may be you decided to lost your popularity before it create.
                For viral this issue is biased on outdated item shipped and bad packaging still you are avoid product return.I think this is demo Pcs which is put in croma retailer's show room.
                For this all, Only responsible person who have call me on Date[protected] At 5:39Pm And still not resolve this issue.
                +1 photos
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                  G
                  Ganeshks777
                  from Bengaluru, Karnataka
                  Feb 28, 2017
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560094
                  Website: Not responding TATA CAPITAL

                  Hi Concern team Not getting details about emi's details on every month through the email and text messages.
                  I have purchased LED TV 55 LHS 43 Inch on october 2016, i had given request for ECS facility, but my concern is i am not aware which date ecs will be deduct from my account. 2 months before funds are available at my account, but even though ECS not sent from TATA CAPITAL, this is not my issue right, i should not be keep balance for that.
                  So kindly send me details of EMI details and ECS date also
                  Registered Email id - [protected]@gmail.com
                  Registered contact number : [protected]/[protected].

                  I am keeping informing that to tata capital org.. if i dont get any details immediately, i am not going to pay any EMI's going forward.

                  Kindly do the need full.
                  Apr 2, 2017
                  Complaint marked as Resolved 
                  TATA Capital customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 02, 2017
                  TATA Capital Customer Care's response
                  Thank you for sharing your contact details. We have duly noted the query and our team will get in touch with you shortly.
                  Hii Sir/Mam.

                  I m very sad about my first exp use tata credit card.my first e statement have extra late fee charges included before the late fee.

                  Regards
                  Zameer Ahmad
                  Lead- Network Opration Department
                  Tata Communications ltd
                  [protected]
                  TATA Capital Customer Care's response, Mar 6, 2017
                  Verified Support
                  We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.
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                    sankar deyy
                    from kolkata, West Bengal
                    Feb 28, 2017
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                    Address: Mumbai City, Maharashtra, 400 001
                    Website: www.TATACLiQ.com

                    My self sankar dey order no[protected] this product out of stock so its cancel by tatacliq but not refund my money when i am call tatacliq customer care they are take complain about this issue but amount rs 300 is not credit my account so look at this matter i want to refund my money urgent other wish i take action.

                    this product is cancel 20/2/2017 but till now is not refund so look this matter & do needfull.
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                      S
                      Saifsheikh
                      from Wai, Maharashtra
                      Feb 27, 2017
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                      Address: Nagpur, Maharashtra, 441111
                      Website: Indan Railway S.EC.Rly.nagpur

                      My mother name.. Mrs. Areefa abdul salam sheikh... Railway ritayat pention hai.. Unki pention 9000. Rs hai.. Lekin tata housing fance. Wale ne my mother ko railway working kar rahe hai.. Ye bol kar fance kiya... My name is.. Saif abdulsalam sheikh.. Muze sat me zudke ye loan dhiya.. I am railway working.. My pement par month11000. Rs/-tata capital housing loan. Amout..1159793 rs/- fully advanced loan house fanc. Loan a/c no.9456124... Har months instalment 15200 rs.. Hai... My mother pentionar ko kaise loan mil sakta hai.. Ka?.. Is loan ka year bhad santa hai.. Ka?.. Please kar ke muze jadha % interest karke. Dhene ki
                      Aur 5000/-rs.. Stalment karke dhene ki kurpa kare... Thank you.. Sir..
                      Feb 27, 2017
                      Updated by Saifsheikh
                      JadhaRs.of %interest hai...use kam rake dene ki kurpa Kare..aur stalment har. Months 5000/-Rs karke dene ki kurpa Kare ta ki me mai ..pay kar sako..please sir..mera civil me500 iskur hugaya hai..please sir..isko tik kar Du..
                      Mobail.no.[protected] my name..saif sheikh
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                        S
                        siddhesh1928
                        from Mumbai, Maharashtra
                        Feb 26, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        Car loan availed from Tata capital & car was not delivered by the dealer. Informed the finance team of the car being not delivered, post which collection team has started harassing me & my fly.
                        Collection team has gone to the extend of abusing then threatening me to pay the emi, in spite of repeatedly informing every 1 in the auto team.

                        Siddhesh

                        Mail : [protected]@rediffmail.com
                        Apr 8, 2017
                        Complaint marked as Resolved 
                        TATA Capital customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 03, 2017
                        TATA Capital Customer Care's response
                        Dear Siddhesh, we regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.
                        Tata capital,

                        Pathetic service of yours. Your customer care sucks Everytime we call nobody responds. We are struggling to close our loan through your f#ck all website. Which is of no use. Secondly your agent comes drunk at doorstep to collect bank bounce charges. Such unprofessional and unethical way of working.
                        TATA Capital Customer Care's response, Mar 8, 2017
                        Verified Support
                        We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.
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                          Sachin Harba
                          from Pune, Maharashtra
                          Feb 21, 2017
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 410506

                          I have taken Home Loan from TATA CAPITAL 6 yrs. ago as variable reducing interest rate. My Home Loan interest is 11.25 %p.a.. But from nov. 2016 TATA CAPITAL revised its interest rate @ 8.65% p.a..
                          But till date no corrective action is taken by TATA CAPITAL regarding my Home Laon. TATA CAPITAL is charging same interest rate as on today.
                          so please help me about my complaint.
                          so that i can use my right against Tata Capital Home Loan Department.
                          May 13, 2017
                          Complaint marked as Resolved 
                          TATA Capital customer support has been notified about the posted complaint.
                          Feb 21, 2017
                          Updated by Sachin Harba
                          have taken Home Loan from TATA CAPITAL 6 yrs. ago as variable reducing interest rate. My Home Loan interest is 11.25 %p.a.. But from nov. 2016 TATA CAPITAL revised its interest rate @ 8.65% p.a..
                          But till date no corrective action is taken by TATA CAPITAL regarding my Home Laon. TATA CAPITAL is charging same interest rate as on today.
                          so please help me about my complaint.
                          so that i can use my right against Tata Capital Home Loan Department.
                          i have also raise my complaint on customer service from last two months but no reply from Tata Capital side.
                          after that i have done a mail to higher authority of Tata Capital, as per their proceedure your complaint will be resolved within 10 days after raising your complaint, but still i don't received any feedback from their side.
                          i am also attaching my mail here.

                          Dear Sir,
                          Reminder 2nd.

                          Regards,
                          Sachin Harba

                          From: SACHIN HARBA [ STORES, TAL ]
                          Sent: Friday, February 17, 2017 6:15 PM
                          To: 'Balakrishna Kamath'
                          Cc: Hetal Parihar
                          Subject: RE: interest rate

                          Dear sir,
                          This is polite reminder to you about my following problem.
                          As per Grievance Redressal Procedure - Housing Finance on your side You will receive an acknowledgement/response within 10 business days of the Compliance Officer receiving your communication.
                          Screenshot follows:-



                          Till date I don’t receive any solutions from your side.

                          Kindly go through the problem and give the best solution.

                          Soliciting your cooperation.

                          Thanking you.

                          Regards,
                          Sachin Harba

                          From: Balakrishna Kamath [mailto:balakrishna.[protected]@TataCapital.Com]
                          Sent: Monday, February 06, 2017 5:30 PM
                          To: SACHIN HARBA [ STORES, TAL ]
                          Cc: Hetal Parihar
                          Subject: RE: interest rate

                          Dear Hetal

                          Please resolve this issue.

                          Regards

                          Kamat

                          From: sachin.[protected]@tal.co.in [mailto:sachin.[protected]@tal.co.in]
                          Sent: Monday, February 06, 2017 4:57 PM
                          To: Balakrishna Kamath <balakrishna.[protected]@TataCapital.Com>
                          Cc: sachin.[protected]@tal.co.in
                          Subject: interest rate

                          Dear Sir,

                          I have housing loan from TATA CAPITAL and my account no. is 9023008.
                          In my provisional income tax certificate interest rate is showing 11.25% and now interest is reduced at 8.65% w.e.f. 24th nov. 2016 but no effect is showing in my side.
                          From last three months viz. nov., dec., and jan. my EMI is 10189/- as per old interest rate.
                          Last 15 days I have complaining regarding my housing loan interest rate regularly but no response from TATA CAPITAL side.

                          Complaint no. is as follows:-

                          1. 2447254 in January
                          2. 2490453 in February
                          3. 2500968 in march
                          After giving regular complaints still I have not received any reply from your side.

                          Kindly go through the above details and revert back and also check my track record for last 5 yrs..
                          I am a loyal customer of TATA CAPITAL.

                          Sir,
                          I am also a TATA Employee I am working with TAL MANUFACTURING SOLUTION LTD., CHINCHWAD PUNE and my ticket no. is 296243.

                          Regards,
                          Sachin Harba
                          Disclaimer & Privilege Notice: This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Ta
                          Verified Support
                          Mar 03, 2017
                          TATA Capital Customer Care's response
                          Dear Sachin,
                          We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
                          Mar 06, 2017
                          Updated by Sachin Harba
                          my contact no. is [protected].
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                            A
                            Aayushi.gupta
                            from Kolkata, West Bengal
                            Feb 20, 2017
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                            Address: Mumbai City, Maharashtra, 700027
                            Website: Tatacliq.com

                            I had ordered a pair of red tape formal shoes and paid online on the 13th of Jan 2017 an amount of 1700 but the product didn't get delivered for over a month and I called Tata cliq for 15 times regarding the status of the product and asked for the refund. But they are not even refunding the amount.

                            Tata cliq does not have any update on the product as their logistic team and shipping team are unable to find the product status due to their carelessness.

                            Kindly help me get the refund back as its been more than a month

                            My order no is [protected]
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                              vanita sonani
                              from Surat, Gujarat
                              Feb 17, 2017
                              Resolved
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                              Resolved

                              Address: 395004

                              My complain no is 2519771
                              when will you solve the issue?

                              I registered request for homeloan foreclosure of contract no-9585604
                              25 days ago and I was given 10th of feb-2017 to get required documents or foreclose statement and I did not get any doc or response from your side
                              So I had to register complain and complain no was 2519771 and again I was given 16th of Feb 2017 as last date to be resolved
                              Yet I did not get resolution
                              Again I called on today morning and I was requested 24-48 hrs to wait

                              You are making people full and just give time and make to wait

                              Very shamful service

                              What should I do?
                              When will it be resolved??
                              Apr 6, 2017
                              Complaint marked as Resolved 
                              TATA Capital customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 03, 2017
                              TATA Capital Customer Care's response
                              We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
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                                G
                                gcl.deepakkumar
                                from Delhi, Delhi
                                Feb 17, 2017
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan, 302001
                                Website: tata capital houing finance

                                Dear Team,

                                I had taken a home loan from Tata Capital in the month of may'2016.

                                My loan account number is 9651691 and with the name of Sandhya Jayaswal.

                                My loan was floating.

                                Home loan interest rate is reduced to 8.6 since month of nov'2016 but still it is not reduced for my loan account.

                                Please reduce my loan interest rate from 9.45 to 8.6 and also provide the waiver for the period of nov'2016 onwards..
                                Apr 7, 2017
                                Complaint marked as Resolved 
                                TATA Capital customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 02, 2017
                                TATA Capital Customer Care's response
                                Thank you for sharing your contact details. We have duly noted the query and our team will get in touch with you shortly.
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                                  K
                                  Kishore Jadhav
                                  from Panaji, Goa
                                  Feb 16, 2017
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 421301
                                  Website: Www.tatacapital.com

                                  While taking documents i was told will approve for 9 lakh bt with 8.80 % and 4 lakh top up with 9.80%
                                  But when i got sanction letter thats was 6 lakh bt with 8.[protected]@ and 7 lakh top up with 10.80%
                                  8625 processing fees got deducted from my account and after this still executive mr rohit kamble ([protected]) from kalyan branch is asking 10300 rs for govt and notary charges.
                                  I not interested to process my loan i want my processing fees back
                                  Apr 8, 2017
                                  Complaint marked as Resolved 
                                  TATA Capital customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 03, 2017
                                  TATA Capital Customer Care's response
                                  We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
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                                    J
                                    Jatindermatharu
                                    Feb 14, 2017
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: 560075
                                    Website: Tata Capital

                                    Loan account no : 9068200
                                    Loan account no : 9103133

                                    Mail dt 14.02.2017
                                    Dear all @ tata capital.

                                    Refer to your below mail, this is a reminder mail, if i don't get any response from your side within tomorrow i will be forced to escalate this matter to all regulatory authorities including rbi and not limited to national bank.

                                    I am not even feeling like putting a regards to close this mail.

                                    Anyways
                                    Regards
                                    Jatinder singh matharu

                                    From: sme ddr
                                    Sent: friday, february 10, 2017 4:44 am
                                    To: unknown jatinder matharu
                                    Subject: re: fw: fw: case id:[protected]

                                    Dear sir/madam,
                                    Thank you for reaching us at tata capital.
                                    We have already forwarded your request to our resolution team regarding reduction of roi of your home loan account.
                                    (Request number: 2513812). Our resolution team will get back to you till 15/02/2017.

                                    At, tata capital we aim to be recognized for our customer-centricity and high standards of service.
                                    Thank you,
                                    Customer care team
                                    Tata capital housing finance limited.
                                    Toll-free[protected] | [protected]@tatacapital.com
                                    Home loans | auto loans | personal loans | loans against property | wealth management | equity broking | corporate finance | investment banking | private equity credit cards| travel & forex services|
                                    Terms and conditions apply. Loans: all loans at the sole discretion of tata capital financial services limited. Investment services: brought to you by tata securities limited. Registered office: army & navy building, 2nd floor, 148, m. G. Road, fort, mumbai – 400001, telephone:[protected], fax:[protected]. Tata securities limited. Member bombay stock exchange limited. Sebi registration number. Bse cash segment: inb[protected]. Bse derivative segment: inf[protected]. Depository participant of csdl, sebi registration number: in-dp-csdl[protected]. Member national stock exchange of india limited, sebi registration number: inb/f[protected]. Depository participant of nsdl, sebi registration number: in-dp-nsdl[protected]. Arn 0021.

                                    — original message —
                                    From: "jatinder matharu"
                                    Sent: 09/02/2017 11:42 am
                                    To: "[protected]@tatacapital.com", "balakrishna. [protected]@tatacapital.com"
                                    Cc:
                                    Subject: fw: fw: case id:[protected]

                                    Pls respond


                                    Reminder

                                    No information till now the day is almost over.


                                    Your no response is forcing me to escalate this matter to higher regulatory authorities.


                                    I want full credit for what ever amount has been charges excess to me as interest.


                                    Regards

                                    Jatinder singh matharu
                                    +[protected]Uae)
                                    +91 [protected] (India)
                                    From: jatinder matharu
                                    Sent: wednesday, february 8, 2017 4:33 am
                                    To: balakrishna. [protected]@tatacapital.com; [protected]@tatacapital.com
                                    Cc: [protected]@gmail.com
                                    Subject: fw: case id:2446684


                                    Dear mr balakrishna,
                                    Today is 8th feb 2017 and tata capital customer care department has confirmed that the interest rate revision will be done within today.


                                    Sending this mail to you is for making the things happen.

                                    Thanks & regards
                                    Jatinder singh matharu.
                                    From: jatinder matharu
                                    Sent: tuesday, february 7, 2017 10:25 am
                                    To: balakrishna. [protected]@tatacapital.com; customer care; [protected]@gmail.com
                                    Subject: fw: case id:2446684


                                    Reminder


                                    Dear mr balakrishnan,
                                    Can i have update on my below mail, till now there is no reply from tata capital.


                                    Regards

                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: saturday, february 4, 2017 6:55 am
                                    To: balakrishna. [protected]@tatacapital.com
                                    Cc: [protected]@gmail.com; customer care
                                    Subject: re: case id:2446684

                                    Dear mr kamath,
                                    Please find attached grievance form to below account numbers.


                                    Loan account no : 9068200
                                    Loan account no : 9103133


                                    Appreciate your urgent action.


                                    Kindly acknowledge the receipt of this email.


                                    Regards
                                    Jatinder singh matharu
                                    [protected]

                                    From: jatinder matharu
                                    Sent: saturday, february 4, 2017 6:29 am
                                    To: balakrishna. [protected]@tatacapital.com
                                    Cc: [protected]@gmail.com; customer care
                                    Subject: re: case id:2446684

                                    Dear mr kamath,
                                    Refer to below mail communication and repeated phone calls to your call center, the interest rates for my loan account is still not been reduced i have been charged at 10.75% instead of tchfl showing the current rate as 8.65% - appreciate urgent action in this regards.

                                    Also note that the rate reduction is for quite some time now and there is no impact the below loan accounts, how are you going to provide the difference in credit.

                                    Loan account no : 9068200 & 9103133

                                    Your prompt reply is highly appreciated in this regards.

                                    * all open case has been closed by tchfl without any information or resolution (Your cs team is just following to keep this markings high by closing all the open calls within the time frame as decided by you management but in actual the complaints / queries are not resolved and not even informed to customer for closoure)

                                    * no phone calls as claimed by your cs department.
                                    * even no calls after giving the mobile numbers via email.
                                    * i really don't understand what kind of customer service is this?

                                    Below email was sent to "[protected]@tatacapital.com" on 28th jan 2017 and followup with below mail trail in this email.
                                    "
                                    High importance

                                    Kind attention : customer service,
                                    Kindly send me the loan account statement for below account no's

                                    Account no : 9068200
                                    Account no : 9103133

                                    I would like to have the below information with regards to above loan accounts,
                                    * what interest rate is being charged on my loan account.
                                    * is there any reduction in the loan rate for above account numbers?
                                    * if there is no reduction in loan rate for above account numbers, then provide the reason their off.
                                    * update mobile number to [protected].

                                    The above request has been placed over phone as well some time back, but there is no revert till date - need to know the reason for the same, so as to why the revert was not given on the request placed.
                                    2446674
                                    2446681
                                    2446684 or 2446689

                                    I appreciate your prompt reply with in two working days.

                                    Regards
                                    Jatinder singh matharu"

                                    From: jatinder matharu
                                    Sent: friday, february 3, 2017 2:09 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Reminder
                                    This is the 5th email with no response from your side.

                                    Your early reply is appreciated.

                                    Regards
                                    Jatinder

                                    From: jatinder matharu
                                    Sent: wednesday, february 1, 2017 1:13 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684


                                    Reminder


                                    No reply till now.
                                    No call till now - call on [protected].


                                    Regards
                                    Jatinder singh matharu.

                                    From: jatinder matharu
                                    Sent: tuesday, january 31, 2017 11:08 am
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Reminder - can somebody respond???

                                    No call still!!!

                                    See below home loan rates from diff banks...

                                    Even tata capital rate is 8.65-8.85%, but you are charging me a very high interest rate.

                                    Tata capital

                                    3.5/5.0 67 users
                                    Details
                                    8.65% - 8.85%
                                    Floating
                                    Up to 0.2%
                                    One time fee
                                    15l - 10crs
                                    10 - 30 years

                                    Name of bank tenure of loan/amount of loan rate of interest
                                    State bank of india for women borrowers for other borrowers 8.50% 8.55%
                                    Icici bank up to 75 lakhs 8.65%
                                    Indian bank upto rs. 75 lakhs above rs. 75 lakhs 9.55% 9.75
                                    Bank of baroda 8.65%


                                    Regards
                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: monday, january 30, 2017 5:32 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Hi,
                                    I have received the account statements today, but no phone call on the number provided below.

                                    This is a repeated request on interest rate reduction, but no action has been taken from your end, this is forcing me to take some strong step.

                                    Appreciate if this could be resolved within tomorrow.

                                    Regards
                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: saturday, january 28, 2017 4:12 pm
                                    To: customer care
                                    Subject: re: case id:2446684

                                    Hi,
                                    You can call me at[protected] or you can call my wife at [protected] (Monika matharu).

                                    I would prefer a written email from your end on my queries in my previous email.

                                    Note : [protected] is not under my custody.

                                    Regards
                                    Jatinder singh matharu

                                    From: customer care
                                    Sent: saturday, january 28, 2017 12:46 pm
                                    To: unknown jatinder matharu
                                    Subject: case id:2446684

                                    Dear sir,

                                    With reference to your request for rate reduction, we tried reaching you at your mobile no [protected]/[protected]. But the same is not contactable. We request you provide alternate contact number for communication.
                                    At, tata capital we aim to be recognized for its customer-centricity and high service standards.
                                    If you require any further assistance or details on your loan account or investment products, please feel free to contact us from 9:00am to 07:00pm, monday to saturday at our contact center on[protected] or write to us at [protected]@tatacapital.com.

                                    Please do visit our website www.tatacapital.com for further information on our products & offerings.
                                    Assuring you of our best services at all times to come.

                                    Thank you,

                                    For tata capital housing finance limited

                                    Customer service team

                                    From: customer care
                                    Sent: thursday, february 9, 2017 6:09 am
                                    To: unknown jatinder matharu
                                    Subject: re: fw: case id:[protected]

                                    Dear sir/madam,

                                    Thank you for reaching us at tata capital.

                                    We have already forwarded your request to our resolution team regarding as per your concern.

                                    (Request number: 2514527). Our resolution team will get back to you till 15/02/2017.
                                    At, tata capital we aim to be recognized for our customer-centricity and high standards of service.
                                    Thank you,
                                    Customer care team
                                    Tata capital housing finance limited.
                                    Toll-free[protected] | [protected]@tatacapital.com
                                    Home loans | auto loans | personal loans | loans against property | wealth management | equity broking | corporate finance | investment banking | private equity credit cards| travel & forex services|
                                    Terms and conditions apply. Loans: all loans at the sole discretion of tata capital financial services limited. Investment services: brought to you by tata securities limited. Registered office: army & navy building, 2nd floor, 148, m. G. Road, fort, mumbai – 400001, telephone:[protected], fax:[protected]. Tata securities limited. Member bombay stock exchange limited. Sebi registration number. Bse cash segment: inb[protected]. Bse derivative segment: inf[protected]. Depository participant of csdl, sebi registration number: in-dp-csdl[protected]. Member national stock exchange of india limited, sebi registration number: inb/f[protected]. Depository participant of nsdl, sebi registration number: in-dp-nsdl[protected]. Arn 0021.

                                    — original message —
                                    From: "jatinder matharu"
                                    Sent: 08/02/2017 10:12 am
                                    To: "balakrishna. [protected]@tatacapital.com", "[protected]@tatacapital.com"
                                    Cc: "[protected]@gmail.com"
                                    Subject: fw: case id:2446684

                                    Dear mr balakrishna,
                                    Today is 8th feb 2017 and tata capital customer care department has confirmed that the interest rate revision will be done within today.


                                    Sending this mail to you is for making the things happen.

                                    Thanks & regards
                                    Jatinder singh matharu.
                                    From: jatinder matharu
                                    Sent: tuesday, february 7, 2017 10:25 am
                                    To: balakrishna. [protected]@tatacapital.com; customer care; [protected]@gmail.com
                                    Subject: fw: case id:2446684


                                    Reminder


                                    Dear mr balakrishnan,
                                    Can i have update on my below mail, till now there is no reply from tata capital.


                                    Regards

                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: saturday, february 4, 2017 6:55 am
                                    To: balakrishna. [protected]@tatacapital.com
                                    Cc: [protected]@gmail.com; customer care
                                    Subject: re: case id:2446684

                                    Dear mr kamath,
                                    Please find attached grievance form to below account numbers.


                                    Loan account no : 9068200
                                    Loan account no : 9103133


                                    Appreciate your urgent action.


                                    Kindly acknowledge the receipt of this email.


                                    Regards
                                    Jatinder singh matharu
                                    [protected]

                                    From: jatinder matharu
                                    Sent: saturday, february 4, 2017 6:29 am
                                    To: balakrishna. [protected]@tatacapital.com
                                    Cc: [protected]@gmail.com; customer care
                                    Subject: re: case id:2446684

                                    Dear mr kamath,
                                    Refer to below mail communication and repeated phone calls to your call center, the interest rates for my loan account is still not been reduced i have been charged at 10.75% instead of tchfl showing the current rate as 8.65% - appreciate urgent action in this regards.

                                    Also note that the rate reduction is for quite some time now and there is no impact the below loan accounts, how are you going to provide the difference in credit.

                                    Loan account no : 9068200 & 9103133

                                    Your prompt reply is highly appreciated in this regards.

                                    * all open case has been closed by tchfl without any information or resolution (Your cs team is just following to keep this markings high by closing all the open calls within the time frame as decided by you management but in actual the complaints / queries are not resolved and not even informed to customer for closoure)

                                    * no phone calls as claimed by your cs department.
                                    * even no calls after giving the mobile numbers via email.
                                    * i really don't understand what kind of customer service is this?

                                    Below email was sent to "[protected]@tatacapital.com" on 28th jan 2017 and followup with below mail trail in this email...
                                    "
                                    High importance

                                    Kind attention : customer service,
                                    Kindly send me the loan account statement for below account no's

                                    Account no : 9068200
                                    Account no : 9103133

                                    I would like to have the below information with regards to above loan accounts,
                                    * what interest rate is being charged on my loan account.
                                    * is there any reduction in the loan rate for above account numbers?
                                    * if there is no reduction in loan rate for above account numbers, then provide the reason their off.
                                    * update mobile number to [protected].

                                    The above request has been placed over phone as well some time back, but there is no revert till date - need to know the reason for the same, so as to why the revert was not given on the request placed.
                                    2446674
                                    2446681
                                    2446684 or 2446689

                                    I appreciate your prompt reply with in two working days.

                                    Regards
                                    Jatinder singh matharu"

                                    From: jatinder matharu
                                    Sent: friday, february 3, 2017 2:09 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Reminder
                                    This is the 5th email with no response from your side.

                                    Your early reply is appreciated.

                                    Regards
                                    Jatinder

                                    From: jatinder matharu
                                    Sent: wednesday, february 1, 2017 1:13 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684


                                    Reminder


                                    No reply till now.
                                    No call till now - call on [protected].


                                    Regards
                                    Jatinder singh matharu.

                                    From: jatinder matharu
                                    Sent: tuesday, january 31, 2017 11:08 am
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Reminder - can somebody respond???

                                    No call still!!!

                                    See below home loan rates from diff banks...

                                    Even tata capital rate is 8.65-8.85%, but you are charging me a very high interest rate.

                                    Tata capital

                                    3.5/5.0 67 users
                                    Details
                                    8.65% - 8.85%
                                    Floating
                                    Up to 0.2%
                                    One time fee
                                    15l - 10crs
                                    10 - 30 years

                                    Name of bank tenure of loan/amount of loan rate of interest
                                    State bank of india for women borrowers for other borrowers 8.50% 8.55%
                                    Icici bank up to 75 lakhs 8.65%
                                    Indian bank upto rs. 75 lakhs above rs. 75 lakhs 9.55% 9.75
                                    Bank of baroda 8.65%


                                    Regards
                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: monday, january 30, 2017 5:32 pm
                                    To: customer care
                                    Cc: [protected]@gmail.com
                                    Subject: re: case id:2446684

                                    Hi,
                                    I have received the account statements today, but no phone call on the number provided below.

                                    This is a repeated request on interest rate reduction, but no action has been taken from your end, this is forcing me to take some strong step.

                                    Appreciate if this could be resolved within tomorrow.

                                    Regards
                                    Jatinder singh matharu

                                    From: jatinder matharu
                                    Sent: saturday, january 28, 2017 4:12 pm
                                    To: customer care
                                    Subject: re: case id:2446684

                                    Hi,
                                    You can call me at[protected] or you can call my wife at [protected] (Monika matharu).

                                    I would prefer a written email from your end on my queries in my previous email.

                                    Note : [protected] is not under my custody.

                                    Regards
                                    Jatinder singh matharu

                                    From: customer care
                                    Sent: saturday, january 28, 2017 12:46 pm
                                    To: unknown jatinder matharu
                                    Subject: case id:2446684

                                    Dear sir,

                                    With reference to your request for rate reduction, we tried reaching you at your mobile no [protected]/[protected]. But the same is not contactable. We request you provide alternate contact number for communication.
                                    At, tata capital we aim to be recognized for its customer-centricity and high service standards.
                                    If you require any further assistance or details on your loan account or investment products, please feel free to contact us from 9:00am to 07:00pm, monday to saturday at our contact center on[protected] or write to us at [protected]@tatacapital.com.

                                    Please do visit our website www.tatacapital.com for further information on our products & offerings.
                                    Assuring you of our best services at all times to come..

                                    Thank you,

                                    For tata capital housing finance limited

                                    Customer service team
                                    May 22, 2017
                                    Complaint marked as Resolved 
                                    TATA Capital customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 02, 2017
                                    TATA Capital Customer Care's response
                                    We regret the delay. We have initiated action on your query and will resolve it soon. Thank you.
                                    Mar 06, 2017
                                    Updated by Jatindermatharu
                                    REMINDER
                                    Bank not give my interest certificate & repayment sedual after 6month I.have home. Loan 6month ago
                                    TATA Capital Customer Care's response, Mar 6, 2017
                                    Verified Support
                                    We regret the inconvenience caused. Request you to kindly DM/inbox your contact details for our team to get in touch and assist you with your query. Thank you.
                                    Helpful
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                                      R
                                      rsourabh
                                      from Chennai, Tamil Nadu
                                      Feb 10, 2017
                                      Report
                                      Copy

                                      Address: New Delhi, Delhi, 110032

                                      I had purchased Micro Own . this product was defected i was return next days but yet i have not receive my refund this too long before one month i was called to tata cliq but they has not responding.the product has been returned to delivered boy. but i didnt get my refund back.

                                      My order No :[protected]

                                      My Compaint No :- [protected].

                                      Worst Site my request avoid this site please.

                                      My Contact No :- [protected]
                                      Helpful
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