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TATA Capital Complaints & Reviews

tatacapital.com

2.9

Updated: Dec 31, 2025

Complaints 1010

Resolved

560

Unresolved

450

Good! TATA Capital values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that TATA Capital step up their efforts to fully resolve all complaints 👍

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TATA Capital reviews & complaints page 42

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Address: Ghaziabad, Uttar Pradesh, 201010

Dear sir,
We have applied to close our home equity loan account no. 3767612 as we have sold mortgaged property.in the mean time we need property documents but your office told us that they had linked another busines as loan accoount no. 6767733 and we have to close this loan too to get property docs cleared from your office. This is really a wrong practice as we had never requested to link this loan with home eqquity loan at an interest of 17.92%.

We want to continue this loan further as per schedule of 24 months. Or tata capital should waive off pre closure charges of this business loan as we are forcely closing this loan as per your advice.

Looking forward to be heard on priority
And get reply within 24 hrs.

Thanks,
G s chauhan

Apr 30, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2017

TATA Capital Customer Care's response Dear GS Chahan,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

Verified Support

Mar 29, 2017

TATA Capital Customer Care's response Dear GS Chauhan,

Both the contract numbers mentioned by you are linked and as already confirmed to you, you need to close both contracts for handing over of original docs.

Please do let us know in case you need any further assistance.

Thank you.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,

I am naveen kumar and i have taken pl of rs.300000 from tata capital against my loan account no.6282681.
Your regional officer name mr. Mahesh singh from the branch of rajendra nager new delhi provide me this loan with fake commitment he has offered this loan amount to me on the benefits of "no forecloser charges".
He commit me that there were no forecloser charges at the time of closing this loan amount after 6 month and misguied me to say documents are old so you need not to worry about the rates of 4.5% foreclosurer charges. He sent me some email to regarding the foreclosure charges.
Now i am ready to close this loan amount but he is not picking my phone nor replying my email too.

Kindly help me to waive off foreclauser charges and take very strong action against fake commitment.

His official mail id is : mahesh. [protected]@tatacapital.com
Contact no. Is: [protected]
Thanks & regards.

Naveen kumar
Pl:6282681
Contact no.[protected]

Apr 22, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

TATA Capital Customer Care's response Dear Naveen,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

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Your recovery team don't have any manners to talk with customer...They come with a very attitude and speak with very arrogantly...like we have taken there money...

The loan which I availed is forced me to take by your team with lot of request that time no one gave the information regarding payment recovery..."that our recovery team will come at any time and you will get calls continuous in a day..."

Inspite provided details regarding payment from online mode (pls upgrade your mode of payment via online) still that recovery person was doing argument to us and even he was not try to listen also...
And i[censored]r consumer care is close on Sunday how can the person can come on Sunday without asking...

Very bad treatment and please educate your recovery team to how to speak with customer and not to insult them...

Will not give reference of Tata capital to anyone...

Apr 22, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

TATA Capital Customer Care's response Dear Sir,

We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.

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Sir/mam
Currently i am having one auto loan from tata capital.
I take loan for honda activa 3g
Loan account no - [protected]
Loan emi - 1820
Total emi - 30
Loan start in the month of nov, 2015
I paid total 14emi's without missing a single emi.

I checked my cibil report in the month of jul, 2016
But i didn't get any kind of information about tata capital loan.
They didn't update about loan to my cibil.

Name - kapil

Apr 24, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

TATA Capital Customer Care's response Dear Kapil,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

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Address: New Delhi, Delhi, 110018

Website: www.tatacapital.com

Hi!

I would like to say that, i took a Car Loan from TATA CAPITAL and my Loan File Number is [protected]. Today on 18th March 2017, I received a call from Tata Capital Recovery Agent from this number 49090746. My two EMI's are due, i had a word with TATA CAPITAL agent on 15th March 2017 and i said that i will Deposit my EMI on 20th March 2017.

Today on 18th March 2017 at 15:13 when i answered his call, he was like "kaha milega apne ghar par ya apni bhen ke ghar par" i was like how come can anyone talk to me like this. Then he said " mein itni himat rakhta hu ki tera loan abhi ke abhi close karwa sakta hun, tu fukra hai ek number ka", this was his wordings. My name is Karamjeet Singh, then he said "TU NAKLI SARDAR HAI". At that point i lost my temper and i told to him "tu mere ghar par hi aja or tujhe btaunga ki mein nakli sardar hun ya asli, tu case ab close hi karde".

This kind of wordings and this kind of behaviour is not at all accepted. I need a written Apologies from TATA CAPITAL then only i will pay my EMI. Otherwise, i will register a complaint against that person on pointing on my RELIGION.

Apr 24, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

TATA Capital Customer Care's response Dear Karamjeet,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly.

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I have requested for LOD for my reference on 02/21/2017 and they told me to wait until 03/16/2017. That means 25 days for a single document. Until 03/16/2017 i did many calls to customer care and same answer i got that document will be provided on 03/16/2017. But on last date simply they sent email stating my mobile is not reachable and closing this case. This situation is really frustrating me as i didn't get the document, and blamed that mobile is not reachable. iam not sitting in isolated area, i received many calls and from same number i communicated to customer care may times. This is not the right way to treat a customer.

Case: 2546007
My Loan Id : 9577614
Contact number : [protected]

Apr 24, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

TATA Capital Customer Care's response Dear Sir,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

Verified Support

Mar 24, 2017

TATA Capital Customer Care's response Dear Sir,

As the above mentioned query has been addressed by our team, we deem the same resolved. Please do let us know in case you need any further assistance. Thank you.

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Address: Nellore, Andhra Pradesh, 524004

I bought a product in january and i returned that product, after returning my product i got a sms from tata cliq that your refund is initiated but till now (11 march 2017) my amount is not credited .When called customer support they asked me to send my bank statement, i sent 6 times to tata cliq but till now amount is not refunded .Every time when i call they are telling stories like your problem will be solved within 48 hrs but 2months over.What i have to do now

Mar 11, 2017

Updated by Merlin Margaret I bought a product in january and i returned that product, after returning my product i got a sms from tata cliq that your refund is initiated but till now (11 march 2017) my amount is not credited .When called customer support they asked me to send my bank statement, i sent 6 times to tata cliq but till now amount is not refunded .Every time when i call they are telling stories like your problem will be solved within 48 hrs but 2months over.What i have to do now

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M

Mohammed Mujeeb Mfm

from Mudigere, Karnataka

Dec 24, 2017

Lenovo k8 note hanging issues handset struck in some stage

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Address: Bangalore, Karnataka, 560037

Hi
i had applied a personal loan around 3 lakh rupees, i had sumitted the rental agreement with own signature by the name of owner who is aware of that, that time Tata capital people didnt check and when the loan is approved and got the DD now they cancelled the loan from there end and asking me for Cancellation charges around 10k, is it not possible to give 10 k any circumstances .

they should inform me first before processing the loan its there end problem not my end why should i give 10 k rupees, now the people are threatening me.

Apr 11, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

TATA Capital Customer Care's response We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.

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P

premji123

from Pune, Maharashtra

Mar 22, 2017

I have cibil score of 550.Can i get personal loan from this concern.I earn 60000 per month.Can i get loan based on my salry slip?.Kindly provide me with the resolution as soon as possible.If not kindly suggest me some best ways to avail personal loan even if the cibil score is low.Help me as soon as possible

TATA Capital Customer Care's response, Mar 24, 2017

Verified Support

Dear Premji,

Thank you for writing in. Request you to visit http://bit.ly/2nhbQJh & share your details for quick assistance

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Address: Mumbai City, Maharashtra

Hi Sir/Madam, I have availed a home loan from Tata Capital at ROI 9.90%. However, other banks have reduced the ROI due to reduction in repo rates by RBI. I applied for BT using Axis bank @ 8.50% and got an approval from them in month of February. I applied for Foreclosure Letter and LOD from Tata Capital as that is required for BT. However, Tata Capital is delaying this by changing the resolution dates. I have already called them about 10...

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: www.tatacapital.com

Hi Team

I am writing this email to let you guys know what pathetic service you are giving to your customers on Name of Tata ( Leading Indian Brand ) . You Just demolishing the branding of Tata in market

I Applied for home loan from tata capitals and was some queries and issue regarding my loan. Whenever I tried to call your executive who is assigned to me he is so busy he never pick the call and never call me back . And as per my personal and professional limitations i was not able to reach bank directly, so I raised one request against it for asking to decrease rate of interest as per current market rates and assign some other executive to me . And as per my awareness there is a response SLA to my request was 2nd of march 2017 but still bank is not bother to call me or try to communicate me over call and keep going with their pathetic attitude towards customer.

This point of time I want to ask one question .If customer is not able to pay premium on time so he has to pay some interest or fine as a late payment fee so what procedure you guy follow if you are not able to resolve customer query on time.or don't follow anything if you do mistakes ?

Please share escalation matrix with me as earliest else i compel to keep Indian regulatory authorities who are governing on banks for the grievance against bank pathetic behavior

Regards

Afflicted Customer

Apr 10, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

TATA Capital Customer Care's response We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.

May 10, 2017

Updated by ankit.jain818 [protected] is my number . do call me

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Address: 382481

Website: www.tatacliq.com

You can see this picture . It's already return from other customer and that item parcel for me . That's why you not accept this order return . So now this issue is very clear for us.
Also you can see on picture that Month & Year of import is August 2013 (meance before 4 years), As you have sold out dated stock.

previously i have humble request for easy return, But you guys are not supportive, and may be you decided to lost your popularity before it create.
For viral this issue is biased on outdated item shipped and bad packaging still you are avoid product return.I think this is demo Pcs which is put in croma retailer's show room.
For this all, Only responsible person who have call me on Date[protected] At 5:39Pm And still not resolve this issue.

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Address: Bangalore, Karnataka, 560094

Website: Not responding TATA CAPITAL

Hi Concern team Not getting details about emi's details on every month through the email and text messages.
I have purchased LED TV 55 LHS 43 Inch on october 2016, i had given request for ECS facility, but my concern is i am not aware which date ecs will be deduct from my account. 2 months before funds are available at my account, but even though ECS not sent from TATA CAPITAL, this is not my issue right, i should not be keep balance for that.
So kindly send me details of EMI details and ECS date also
Registered Email id - [protected]@gmail.com
Registered contact number : [protected]/[protected].

I am keeping informing that to tata capital org.. if i dont get any details immediately, i am not going to pay any EMI's going forward.

Kindly do the need full.

Apr 2, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

TATA Capital Customer Care's response Thank you for sharing your contact details. We have duly noted the query and our team will get in touch with you shortly.

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Zameer113

from Gurgaon, Haryana

Mar 2, 2017

Hii Sir/Mam.

I m very sad about my first exp use tata credit card.my first e statement have extra late fee charges included before the late fee.

Regards
Zameer Ahmad
Lead- Network Opration Department
Tata Communications ltd
[protected]

TATA Capital Customer Care's response, Mar 6, 2017

Verified Support

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

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Address: Mumbai City, Maharashtra, 400 001

Website: www.TATACLiQ.com

My self sankar dey order no[protected] this product out of stock so its cancel by tatacliq but not refund my money when i am call tatacliq customer care they are take complain about this issue but amount rs 300 is not credit my account so look at this matter i want to refund my money urgent other wish i take action.

this product is cancel 20/2/2017 but till now is not refund so look this matter & do needfull.

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Address: Nagpur, Maharashtra, 441111

Website: Indan Railway S.EC.Rly.nagpur

My mother name.. Mrs. Areefa abdul salam sheikh... Railway ritayat pention hai.. Unki pention 9000. Rs hai.. Lekin tata housing fance. Wale ne my mother ko railway working kar rahe hai.. Ye bol kar fance kiya... My name is.. Saif abdulsalam sheikh.. Muze sat me zudke ye loan dhiya.. I am railway working.. My pement par month11000. Rs/-tata capital housing loan. Amout..1159793 rs/- fully advanced loan house fanc. Loan a/c no.9456124... Har months instalment 15200 rs.. Hai... My mother pentionar ko kaise loan mil sakta hai.. Ka?.. Is loan ka year bhad santa hai.. Ka?.. Please kar ke muze jadha % interest karke. Dhene ki
Aur 5000/-rs.. Stalment karke dhene ki kurpa kare... Thank you.. Sir..

Feb 27, 2017

Updated by Saifsheikh JadhaRs.of %interest hai...use kam rake dene ki kurpa Kare..aur stalment har. Months 5000/-Rs karke dene ki kurpa Kare ta ki me mai ..pay kar sako..please sir..mera civil me500 iskur hugaya hai..please sir..isko tik kar Du..
Mobail.no.[protected] my name..saif sheikh

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Address: Mumbai City, Maharashtra

Car loan availed from Tata capital & car was not delivered by the dealer. Informed the finance team of the car being not delivered, post which collection team has started harassing me & my fly.
Collection team has gone to the extend of abusing then threatening me to pay the emi, in spite of repeatedly informing every 1 in the auto team.

Siddhesh

Mail : [protected]@rediffmail.com

Apr 8, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

TATA Capital Customer Care's response Dear Siddhesh, we regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

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Sharmilasid

from Bengaluru, Karnataka

Mar 6, 2017

Tata capital,

Pathetic service of yours. Your customer care sucks Everytime we call nobody responds. We are struggling to close our loan through your f#ck all website. Which is of no use. Secondly your agent comes drunk at doorstep to collect bank bounce charges. Such unprofessional and unethical way of working.

TATA Capital Customer Care's response, Mar 8, 2017

Verified Support

We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query. Thank you.

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Address: Pune, Maharashtra, 410506

I have taken Home Loan from TATA CAPITAL 6 yrs. ago as variable reducing interest rate. My Home Loan interest is 11.25 %p.a.. But from nov. 2016 TATA CAPITAL revised its interest rate @ 8.65% p.a..
But till date no corrective action is taken by TATA CAPITAL regarding my Home Laon. TATA CAPITAL is charging same interest rate as on today.
so please help me about my complaint.
so that i can use my right against Tata Capital Home Loan Department.

May 13, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Feb 21, 2017

Updated by Sachin Harba have taken Home Loan from TATA CAPITAL 6 yrs. ago as variable reducing interest rate. My Home Loan interest is 11.25 %p.a.. But from nov. 2016 TATA CAPITAL revised its interest rate @ 8.65% p.a..
But till date no corrective action is taken by TATA CAPITAL regarding my Home Laon. TATA CAPITAL is charging same interest rate as on today.
so please help me about my complaint.
so that i can use my right against Tata Capital Home Loan Department.
i have also raise my complaint on customer service from last two months but no reply from Tata Capital side.
after that i have done a mail to higher authority of Tata Capital, as per their proceedure your complaint will be resolved within 10 days after raising your complaint, but still i don't received any feedback from their side.
i am also attaching my mail here.

Dear Sir,
Reminder 2nd.

Regards,
Sachin Harba

From: SACHIN HARBA [ STORES, TAL ]
Sent: Friday, February 17, 2017 6:15 PM
To: 'Balakrishna Kamath'
Cc: Hetal Parihar
Subject: RE: interest rate

Dear sir,
This is polite reminder to you about my following problem.
As per Grievance Redressal Procedure - Housing Finance on your side You will receive an acknowledgement/response within 10 business days of the Compliance Officer receiving your communication.
Screenshot follows:-

Till date I don’t receive any solutions from your side.

Kindly go through the problem and give the best solution.

Soliciting your cooperation.

Thanking you.

Regards,
Sachin Harba

From: Balakrishna Kamath [mailto:balakrishna.[protected]@TataCapital.Com]
Sent: Monday, February 06, 2017 5:30 PM
To: SACHIN HARBA [ STORES, TAL ]
Cc: Hetal Parihar
Subject: RE: interest rate

Dear Hetal

Please resolve this issue.

Regards

Kamat

From: sachin.[protected]@tal.co.in [mailto:sachin.[protected]@tal.co.in]
Sent: Monday, February 06, 2017 4:57 PM
To: Balakrishna Kamath <balakrishna.[protected]@TataCapital.Com>
Cc: sachin.[protected]@tal.co.in
Subject: interest rate

Dear Sir,

I have housing loan from TATA CAPITAL and my account no. is 9023008.
In my provisional income tax certificate interest rate is showing 11.25% and now interest is reduced at 8.65% w.e.f. 24th nov. 2016 but no effect is showing in my side.
From last three months viz. nov., dec., and jan. my EMI is 10189/- as per old interest rate.
Last 15 days I have complaining regarding my housing loan interest rate regularly but no response from TATA CAPITAL side.

Complaint no. is as follows:-

1. 2447254 in January
2. 2490453 in February
3. 2500968 in march
After giving regular complaints still I have not received any reply from your side.

Kindly go through the above details and revert back and also check my track record for last 5 yrs..
I am a loyal customer of TATA CAPITAL.

Sir,
I am also a TATA Employee I am working with TAL MANUFACTURING SOLUTION LTD., CHINCHWAD PUNE and my ticket no. is 296243.

Regards,
Sachin Harba
Disclaimer & Privilege Notice: This e-Mail may contain proprietary, privileged and confidential information and is sent for the intended recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify us immediately by return email message and delete this mail and its attachments. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and may not necessarily represent those of Ta

Verified Support

Mar 03, 2017

TATA Capital Customer Care's response Dear Sachin,
We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.

Mar 06, 2017

Updated by Sachin Harba my contact no. is [protected].

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Address: Mumbai City, Maharashtra, 700027

Website: Tatacliq.com

I had ordered a pair of red tape formal shoes and paid online on the 13th of Jan 2017 an amount of 1700 but the product didn't get delivered for over a month and I called Tata cliq for 15 times regarding the status of the product and asked for the refund. But they are not even refunding the amount.

Tata cliq does not have any update on the product as their logistic team and shipping team are unable to find the product status due to their carelessness.

Kindly help me get the refund back as its been more than a month

My order no is [protected]

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Address: 395004

My complain no is 2519771
when will you solve the issue?

I registered request for homeloan foreclosure of contract no-9585604
25 days ago and I was given 10th of feb-2017 to get required documents or foreclose statement and I did not get any doc or response from your side
So I had to register complain and complain no was 2519771 and again I was given 16th of Feb 2017 as last date to be resolved
Yet I did not get resolution
Again I called on today morning and I was requested 24-48 hrs to wait

You are making people full and just give time and make to wait

Very shamful service

What should I do?
When will it be resolved??

Apr 6, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

TATA Capital Customer Care's response We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.

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Address: Jaipur, Rajasthan, 302001

Website: tata capital houing finance

Dear Team,

I had taken a home loan from Tata Capital in the month of may'2016.

My loan account number is 9651691 and with the name of Sandhya Jayaswal.

My loan was floating.

Home loan interest rate is reduced to 8.6 since month of nov'2016 but still it is not reduced for my loan account.

Please reduce my loan interest rate from 9.45 to 8.6 and also provide the waiver for the period of nov'2016 onwards..

Apr 7, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

TATA Capital Customer Care's response Thank you for sharing your contact details. We have duly noted the query and our team will get in touch with you shortly.

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Address: Thane, Maharashtra, 421301

Website: Www.tatacapital.com

While taking documents i was told will approve for 9 lakh bt with 8.80 % and 4 lakh top up with 9.80%
But when i got sanction letter thats was 6 lakh bt with 8.[protected]@ and 7 lakh top up with 10.80%
8625 processing fees got deducted from my account and after this still executive mr rohit kamble ([protected]) from kalyan branch is asking 10300 rs for govt and notary charges.
I not interested to process my loan i want my processing fees back

Apr 8, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

TATA Capital Customer Care's response We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.

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