| Address: Pune, Maharashtra |
| Website: www.telenor.com/ |
I am customer of Telenor with a prepaid connection. I live in pune and having problem with uninor 2g data services. I am using this service since last 2 months hoping that they will improve the same. But all in vein, i m repenting on my decision on using Telenor(Previously Uninor). Most of the time i get DNS server problem or connection timed out...! i have paid for sevice and not getttng it in proper way so i will suggest to stop using Telenor and go for another operator for 2g services.
I will suggest to go for other operators like vodafone, idea, docomo etc. which provide at least proper service.
Second thing is that .. for the same problem i called customer service center of Telenor for this problem, the customer service center guy was rude and told me all sophisticated answers like "6.00pm to 11pm is a peak time for our network... u can use internet after 11.00pm."
I was shocked with those answers that how any call center executive can tell unprofessionaly that just our service in particaular hours only and u cannot use internet during 6.00pm to 11.00 pm...? Even when i have paid for them for same so why they dont took my complaint professionally on date[protected] from my telenor number [protected]...? i asked them for kindly register my complaint and provide me complaint ticket id for the same, but he replied that i will not register your complaint...! this ultimately shows that Telenor Customer care center provides third class service to their customers.
as a solution i will go for another operator like vodafone, idea, docomo etc for the same service.
For other customers i will recomment to stop using Telenor services... as they are provideing third class services for 2g data. Just change your operator for the same services
Complaint marked as Resolved
Sep 27, 2015
Updated by sagar bhmare I am Sagar,
I am customer of Telenor with a prepaid connection with number [protected]. I live in pune and having problem with uninor 2g data services. I am using this service since last 2 months hoping that they will improve the same. But all in vein, i m repenting on my decision on using Telenor(Previously Uninor). Most of the time i get DNS server problem or connection timed out...! i have paid for sevice and not getttng it in proper way so i will suggest to stop using Telenor and go for another operator for 2g services. I will suggest to go for other operators like vodafone, idea, docomo etc. which provide at least proper service. Second thing is that .. for the same problem i called customer service center of Telenor for this problem, the customer service center guy was rude and told me all sophisticated answers like "6.00pm to 11pm is a peak time for our network... u can use internet after 11.00pm." I was shocked with those answers that how any call center executive can tell unprofessionaly that just our service in particaular hours only and u cannot use internet during 6.00pm to 11.00 pm...? Even when i have paid for them for same so why they dont took my complaint professionally on date[protected] from my telenor number [protected]...? i asked them for kindly register my complaint and provide me complaint ticket id for the same, but he replied that i will not register your complaint...! this ultimately shows that Telenor Customer care center provides third class service to their customers. as a solution i will go for another operator like vodafone, idea, docomo etc for the same service. For other customers i will recomment to stop using Telenor services... as they are provideing third class services for 2g data. Just change your operator for the same services
Verified Support
Sep 28, 2015
Uninor / Telenor Customer Care's response Hi Sagar, we apologize for the inconvenience caused to you. We have noted your concern and forwarded the matter to our care team. Please be assured that your query will be resolved soon.
