Whaaky.com / Way2Online Retail Complaints & Reviews

I had placed an order on the website on 10th Jul'15 with an order trace number as S80871455. Before placing the order it shows the delivery period. Hence, post looking that (7-10woking days) I confirmed the order. To let you know, it's a prepaid order. At first, I tried to track my order on the website but that shows, the order is "Preparing to be shipped". As per me, today is the 10th working day & after losing all my patience I called up the customer care but I was unable to get through as people kept on disconnecting the call or transferring back to queue. Fortunately, after 5th attempt I got through to one of your representatives "Rajesh", who didn't know what a customer is & didn't even bother to understand the customer's concern. He is trained to visualize the company's image by saying one word "SORRY". He then transferred the call to a supervisor "Salman". I simply got an automated mailer of apology. However, my issue remains unresolved. And the best resolution I got was, "We will refund your money". Are you people genuinely interested to shoot up at an developing & appreciation level. If yes, then please improve & teach your representatives to know a customer & be customer centric. And, if you really don't feel like improving then shut the website. I shall definitely put all these statements in the reviews on the website & consumer forum too. You people never felt that you should at least have the courtesy to apologize or inform the customers (who have made the payment in advance) via a call, SMS or a mail. I was just sent an automated apology mail by a so called supervisor (Salman)of yours post I calling & creeping about my order. Post asking, even he didn't write a two-liner statement from his part or on behalf of the company. Really shame on you people whose future certainly is damn dim.

i have ordered a product on 03-May-15 which is Samsung Mobile of rs.1300. my order no is S80820562 i have not yet received my order. Online status indicates Courier DTDC Tracking number - Have followed up they said shipment not traceable. Since its a Mobile and Whaaky's shipper DTDC Courier Tracking number Z54545691 has declared item as non traceable. I have informed Whaaky Customer care with multiple email and approx 10 reminder mails.. They are so negligent. The Customer Care Phone number non one is responding ahve tried more than 100 times.. in last 2 months..[protected] The Whaaky team customer care sends no reply mail nor attending customer calls. Please look after this matter - I need my product or refund. Government must take appropriate action for this time of Online shopping website and help consumers.

This is to inform you that, I have bought a MI Power Bank(Order No: S[protected] from whaaky.com. And received a fake product . I have sent the item back and they acknowledged the return. They also told that the refund will be reflected to my account within 5 working days. Now 1 and half months over. Still I did not receive any refund. Please look after this matter and take necessary action regarding this.

i have ordered a product on 25-06-15 which is 3 cotton county trousers. my order no is S80863599 i have not yet received my order. I had made a payment of Rs.999 by credit card but still i have not received my order. I tried to contact whaaky.com so many times but neither they mail me back nor attending my calls. on 14-07-15 i got mail from whaaky.com that they have dispatched my order urgently. and after that i mailed them but still their is no response from them. please look after this matter.

I had placed an ordered on whaaky.com, my order number is S[protected]Rain coat) on[protected]. I got the product on[protected]. After that i found that size is not matching for me. After checking with them i return the product back to them on[protected]. It reached them on[protected].There is no response from their side and they didn't refunded my amount. Don't believe in this web site. Thanks & Regard, Navanethan M A [protected]

i had placed order on 4-7-15 for deodrant and paid the said amt but till today the product is not delivered my order id is- S80868439.

So i had place another order for same product and payment option is COD.order was placed on 13-7-15 and the product was deliverd on 17-7-15 which i had not accepted the delivery.

So please take strict action against the company.

I had order 2 power banks on 17th May, I have got dispatch mail on 2 June but did not recieve the product till date. It has been two months. Neither they pick up the call nor they reply to the email. This fraud company should be dealt with sternly.

I have purchased a mi 20800 power bank two month earlier ...but the product that the sent me is dump on in bad condition .i have sent the product for replacement but again the product that sent by this site is in bad condition and not working .This ia a rediclious site for purchasing any item dont buy the products from this site

I ordered shoes in April 2014 from Whakky site they take around two months to order one product then they parcel it in June when I'm not there to received that parcel. My order id is HYDWOL6004549 didn't received yet and no response from them. I called and mail them many times but they didn't respond, I am worried about it because I pay them online through a card. I saw so many complaints about them online. I hope you take an action as soon as possible.

my order no. is 80843764
i have ordered 3 sports shorts by whaaky.com & date of purchase is 31 may 2015 & i received it on 10 june 2015. I demanded for the replacement of item because the size is small so after sending the photos they confirmed my replacement on 29 june, so i send my item to the address given in the mail & then they stop replying. After so many days of trying on thee customer care no. they picked up the phone, so i told them about my problem so they send me a mail that they received my self shipment & they are dispatching my reshipment this friday(17 july 2015), but now they are again not responding. It has been 4 more days that they are not responding to my mails.
Shobhit Mathur
my email id is [protected]@gmail.com

I got this items But Not good this And the Order no is S80871042, U send the Nova Trimmer is Smashed its not Working, And the Pant, Jocket is also very Bad. Please Check the Bellow Images. Its very Disgusting & Despoilment me, I hate this Please Take back to this items, give me my Cash

I have ordered Sony power bank through whaaky online shopping. I received that product after one month.when i opened and try to use it. its not working and they sent me defected product. when i try to reach them through mail and customer care, I can't reach them neither mail nor phone call. After that only i recognized they cheated me.

I had placed order via whaaky.com on[protected] via order number S80868309. 3 items have been ordered and entire amount is paid for the same. One item has been dispatched on[protected] and I had received the same on[protected] and there is no update on the balance 2 items so far. I have written mails twice to them @ [protected]@whaaky.com and also had tried many times to reach them on[protected] but no response has been received. I either want to cancel my order with entire refund or an early possible response. I don;t understand why they claim so many things on-line when they cant provide a proper customer response.

I had ordered the product of 5-shirts in June 1st week. But yet i have not received the product. Had also mailed the team twice but no response received. Had tried calling them but again no response received. If they are unable to deliver the product then kindly do refund. Its been 2 months now. I am extremely disappointed with this type of service.

Hi, My order Id is S80871835. I placed my order on 11/07/2015 which was not delivered by the company. After two days I have received a mail from whaaky that your order is not serviceable. Than I have talk to his helpline no. [protected] on dated 14.07.2015 company executive said that your location is non serviceable location. We have transferred the your amount online. But I have not received amount till date. Now their helpline number is not responding, bell rings, transfers call to operator after that phone became not responding. I have mail 2 times at [protected]@whaaky.com but I have not received any revert and response. Whaaky website is still showing order confirmed as well as nonserciceable. while I have check their delivery service before given order. That time website was showing my location serviceable. I have did payment of Rs.699/- for this order by Debit card. Now I am feeling doubt Whaaky`s business practice. Please ensure that I get my refund as early as.

I have send back 02 nos of MI power bank to whaaky for replacement or refund of the the power banks since these are not found in OK condition. one of the whaaky executive call me and ask for the shipping charges of the courier i have told them that 250 rs charged by the courier and he told me that this 250 rs will be refund to by your mobile recharge and the battery banks also send you back with replace to new one it will take a week time ... till now when almost a month is coming to over neither we get the replacement not refund... Pls do the needfull... i am also attached the image of the mail received by the whaaky.com...

This is regarding my Order No: S80792891.initially defective No.of shoes then again I had to courier back and place order for replacement.Confirmed mail was sent me for receive the product & dispatch correct no.of shoe with in 4 working days.Till today here 2 months goes but no.product dispatch by company.As I have complaint before than company sent me this message on[protected] " Dear Customer, We apologize for the inconvenience caused to you. Your product has been already dispatched by ECOM courier. We are in contact with logistic team regarding swift delivery of your product. We will ensure that the product will be delivered soon. Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24hrs. " What action I would take against Company.

My order Id is S80870325. I placed my order on 04/07/2015 which still not being despatched. I have send so many mails and calls to them. But nobody is picking the call or responding on mail. I have done my payment also for this order by Credit card. Please take stern action against them and ensure that I get my refund...

Hi, My order Id is S80868347. I placed my order on 04/07/2015 which still not being despatched. I have send so many mails and calls to them. But nobody is picking the call or responding on mail. I have done my payment also for this order by Credit card.
Please take stern action against them and ensure that I get my refund.

Hi, My order Id is S80855924. I placed my order on 14/06/2015 which still not being despatched. I have send so many mails and calls to them. But nobody is picking the call or responding on mail. I have done my payment also for this order which is 2198. Kindly take action.