Woodland Complaints & Reviews

I had Purchased Woodland Jacket ( JC 140 OLIVE M FS JACKET) From AERO CLUB WOODLAND STORE, FF-29, Z SQUARE MALL, BARA CHAURAHA, KANPUR ON 20.01.11 , after using in just one winter the inner shield of the jacket living bubbles day by day n now i feeling cold when i wore this. I forward my complaint to the said Store but they are not giving me any response.so please Take quick action against this.
I am Attaching some photographs of my jacket to this complaint



Gaurav Tripathi , 21-d/7-j chak mundera,allahabad-211011,
mob-[protected], [protected]@gmail.com,,[protected]@gmail.com

i have brought a pair woodland shoes from the city oldest shworoom of woodland from the first day they are giving problem when i bought shoes to home they give me a defective pair of shoes on the same day i went back to the shop to change the defective pair of shoes..as they immediately change the shoes that was fine and they should.After not even the the month shoes start giving me a problem first problem comes the pasting and than comes stitching on that I went to the shop they tell me to give the shoes for the repair Instead of replacing , that I have brought not even more than a month from them.I give them for the repair after 4- 6 days the shoes come back after repair From Delhi As per the shopkeeper said to me, I check them They were Repaired i bought back to home and as usual i wear them than after a month the same problem occurs that was Stitching And Pasting and I again go back to replace it but they said it will only repair I again give shoes for the repair The problem comes after repair is that the this time repair done was poor not properly thread were cut after stitching and pasting was ok after a time of somewhat 2 months that agin pasting problem comes that Really Annoying seriously that Bloody Either Company customer service is poor Or the shopkeeper .
I will just say Dont buy shoes of Woodland If buy Buy from the Some very popular shop Of The City S that You Get The Proper Shoes Might Get Good Customer Service.Bloody Woodland Crap Company Better Buy The Redchief Or Redtape.

I purchased woodland shoes from Aero club woodland store, E-10/3 Inner circle Cannought Place New Delhi on 18 feb 2012, article no was gc 0748109 black for rs. 2020/-

The poor quality of shoes was shown to staff at New Delhi showroom.

The show room staff said ' do whatever we cannot address your concern and cannot repair/replace the shoe.

since i am in Navy I CAME TO VISHAKHAPATNAM, APPROACHED , AERO CLUB DWARKANAGAR STORE, They collected the shoe and forwarded for pasting only on 02/06/12.

the pasting/repair done did not last even one month. Let me tell you, being uniformed people we hardly use the civil clothes and shoes. The shoes were again deposited for replacement. the woodland company is so head strong and adament that it does not care for customers money.

their company policy is also weired - they do not want to disclose the names of the senior management people.

what should a cheated customer do in this case?


I am fed up with customer care and the shoe store…they just do pasting of such expensive shoes and give back….


uttam chand [protected]

I purchased a Khaki shoe size 43 from Aeroclub Woodland Shoes ( 93 /1 , ITPL main Road, Marathhalli , Bangalore - 560037 , Karnataka, India . Ph : [protected] , [protected] ) 2 months back ( Dont remember the exact date as the bill was taken back and i was given a repair slip )

Detected a manufaturing defect within 20 days o[censored]sage and gave it back. The store manager said we will send it to Delhi office and they will take a call if it has to be repaired or replaced.

My CCF # 107 , Artical No. GC407107A . The date of delivery had been promised as 30th November 2012. When i gave a call 2 weeks before they assured it would be given this week or within the date of delivery.

Now when i ask they say its not yet repaired. The staff is irresponsible, the store manager is always absent. Funny part is they still say it takes not more than 15 days. I am doubting that they still havent sent my shoe for repair itself and are making me wait for their delay. I still do not have a shoe to wear! And no answer to when i will receive my shoe. They are failing to even commit a tentative date. What kind of service is Woodland giving. You are just losing loyal customers who believe in not just your brand but service as well.

I have purchased a wallet (W-97) from Woodland store (AEROCLUB The Great India Place NOIDA) on 6th Nov’12. After using it for 3 days, I found that the color started vanishing from the leather. Black wallet getting turning to pink. I reported the incident to the store on 12th Nov’12 and they had issued me a repair slip no. 473 (I didn’t asked for any repair). Original Cash Memo No. 11825 dated 06/11/12.
On 21st Nov’12 I got a call from the store that the wallet has been re-polished/colored and I can pick the same from the store.

Now, I am not spending 1000 rupees for the wallet which looses color within 3 days o[censored]se.

They want me to take the refurbished article.
.
Please help...

Sir,
I had purchased a woodland shoe from store (M/s Aero club woodland store, CS 023A, GROUND FLOOR
DLF CITY CENTRE MALL PH_2 GURGAON) on first day I found the pasting of sol getting off on same day,I should complain to shop manager. He gave me repairing slip no. 389 for repairing. Now he is trying to cheat me because when i went for collect my shoe, shos was in very bad condition there is nothing new in them so I am very disappointed...

I'm gowtham my mobile number [protected] and mail id(dr.[protected]@gmail.com)...I had purchased woodland sandal model (GF 0655109A CAMEL 44 FOOTWEAR) in Aero club , woodland store, shop no. 575 C, H R TOWER, D B ROAD, R S PURAM, COIMBATORE. ON 03/07/12 TIN NO IS [protected].....after 2 months o[censored]se one sandal gets damaged due to manafacturing defect..I found that and gave my sandals for repair in that shop....they didn't repair that properly and they put don't adhesive and return it to me....after one month o[censored]se it gets damaged drastically.....I'm not satisfied about that woodland sandal....i think I have wasted money on getting woodland.......its very shame for the brand......I need my sandals to be replaced.....or I need a solution for my problem.....I have attached a photo of damaged sandals.I think the shop has sold me the duplicate sandals....stiches in my sandal also damaged....please do reply for my complaint.






Regards

Gowtham

----- Forwarded Message -----
From: SAMAR SHAH <[protected]@yahoo.co.in>
To: Customer Care <[protected]@woodlandworldwide.com>
Sent: Sunday, 26 August 2012 5:47 PM
Subject: Re: Request you for woodland footwear replacement /refund money


Dear sir,

Once again i requested for to look out for this issue urgently at top management level as i mailed to you only after only, i got final no reply answer from the woodland store people for the out of warranty period as i already mention as per below trailing mail.

This happen only bcz. Of serious designing problem as the shoes sole bottom side two times cracking at the same point area where the foot pressure are the most. (pl. Refer my earlier below trailing mail again.)

I want to be myself to stay with the woodland brand with the right woodland management support as a customer. This matter is not for other purpose.

Hope you can understand my point & urgently replace/refund the same.

Samar shah, mumbai
[protected]
[protected]


From: customer care <[protected]@woodlandworldwide.Com>
To: samar shah <[protected]@yahoo.Co.In>
Sent: monday, 20 august 2012 12:39 pm
Subject: re: request you for woodland footwear replacement /refund money
Dear customer,
Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.

Yours sincerely
Customer care
Woodland
Lets make ecolution possible
Http://www.Facebook.Com/woodlandadventure
-------original message-------

From: samar shah
Date:[protected]:16:48
To: [protected]@woodlandworldwide.Com
Cc: sam
Subject: request you for woodland footwear replacement /refund money



Customer id: gc 0860110 black 43 footwear

Name : samar shah
Shop : woodland,lt road, borivali-w, mumbai

Bill no. : 2967 dt. 09/10/11


Dear sir,

This mail is writing with the regret to tell woodland footwear has some serious designing problem as the shoes sole bottom side two times cracking at the same point area where the foot pressure are the most. The performance of the shoes are excellent except shoes sole defective/designing problem.


This happened two times since i purchased oct. 2011 as i couldn't used more time as for the repair it has taken 3 months shop period for two times. Now woodland people are not ready to replace as per warranty period & change with the regular sole as it should not happened for the customer to pay double for the woodland brand.


Since i purchased first time from the woodland product as a new customer is requesting you. Because of designing at sole bottom site please replace the shoes on urgent basis otherwise woodland must lost the premium customer.


May i request you to take immediate action & replace shoes/refund me at the earliest.

Thanking you,

Samar shah, mumbai

[protected]
[protected]

Dear Sir/Madam,

i have purchased the Woodland shoes costs 4500rs/- just one month back. unexpectedly i found that sole is damaging day by day.. i am using woodland products from past 10 years . this is the 1st time facing these type of problem and it's very strange

i complained to the Shop person , his behaviour is very unprofessional and not responding properly
please help me in this regard

Shop Address
Wood Land Showroom (Factory Outlet), very near to Brand Factory, near Marathalli Bridge

Contact Number : [protected]


thanks and Regards
Sheshadri N

I recently bought G 40777A pair of shoes from the Woodland Showroom at Mani Square, Kolkata. I was looking for shoes for hiking purposes and the salesman suggested this model.
Few weeks down the line, I went on a holiday to The Himalayas and used the shoe for the first time there. There was a patch of water on a rock and to my disbelief, the shoe slipped as if I was wearing roller skates. I fell real hard. Somehow I managed to get up and walk and I fell again and then again. By this time I had badly bruised myself and was bleeding from my elbow and wrist. I was forced to take off my shoes to cross the rock. Later I realized that this shoe had a terrible grip particularly over any wet surface. To test it I tried walking over a wet granite floor at my home and it slipped again.
On my return to Kolkata, I took the shoe to the store and the store manager advised me to call the customer care which I did the following day. The lady at the customer care was awful. She did not even have the patience to listen to what I had to say. She promptly and curtly told me that this shoe was meant for Casual wear only and not for Trekking. I tried to explain that this type of horrible grip is not acceptable even for Casual shoes and that this may not be manufacturing defect but definitely a design defect. However I could clearly understand that she was not even willing to listen to me and I ended the conversation.
Later today I was browsing the Woodland site when I figured out that the model of shoe I had bought (G 40777A) is listed under Trekking shoes for Men. I could not believe the unprofessional conduct by the customer care of such a reputed brand.

I was not begging for a refund or exchange here. I wanted Woodland to know that the shoe that they are manufacturing is defective. I had bought the product and am not at all satisfied with it. I will never use it again and will very soon throw it away.

i feel pain to say that i have purchased two pair of shoes on 5/07/2012. i am facing problem in pair with model NO. GC0580108 (BROWN COLOR) worth Rs.3000/- purchased from Woodland Aero Club,Shop NO.10, Upper Ground Floor,,Shipra Mall,Indirapuram,Ghaziabad,Phone NO.[protected].the problem is with the left shoe ,it has extra leather from inside.i clearly describe all the problem ,the sales person and manager too accepted the problem.it causes pain while walking.i have told them three times ,but the same situation....no feedback..its more than three months i get worst feedbacks. its under warranty.why don't you people solve the problem and replace it and close the case.in past i had bought shoes from woodland but i guess this is the last shoe.and i will never suggest anyone to buy woodland shoe.i have attached herewith this mail the slip. take immediate action .or i may have to take other action.customer care is not responding.. THE WORST..

I Syed bought a pair of new gents shoe from aero-club woodland store located at Bhayandar west thane maharshtra bearing bill no:6603 on 23 March 2012.The purchased pair only worked for 15 to 20 days and then it started bulging. when i used it continuously i got pain in my heel and toe.when i approached the above dealer for rectification it was told to me that it is neither repairable nor replaceable. If such a response we will get from woodland then why we are paying the high cost.the headoffice person is also not responding.

I have purchase shes from M/s AERO CLUB WOODLAND STORE, Ushapreet Complex, Bhopal vide article no G777A dated 16.8.2012 which has Manufacturing defect with left shoe tight, The shopkeeper/distributor is not cooperating. The cash memo no is[protected]

A K Tiwari
Mobile no .[protected]
Email: [protected]@gmail.com

Dear Sir/Ma'am,
Myself Gaurav Narkhede, working as a Assistant Professor in MIT College of Engineering, Pune. I have purchased
woodland shoe on 18/8/12 in woodland factory outlet in katraj pune. After 10 days the shape of the right shoe changed and it looks entirely different from the left one. I went to the dealer with my shoes but he didn't give me positive response, he further added that even if we will keep it in mould it will take this shape again. Its really embarrassing to wear such type of branded shoe (few of my audience have pointed out and told me the difference, That was really embarrassing moment! ), but your dealer do not found any difference between the two shoes. Please find the attachment and and observe it carefully, you will see how ugly it looks.
At this stage i am expecting a replacement of the shoe from your side. Hope a positive response from your side,

WOODLAND SHOE PURCHASED ON 19.02.2012 FROM FOLLOWING SHOP FOR RS.4325.00 ALONG WITH ONE PAIR SHOCKS, PAYMENT WAS MADE VIA CREDIT CARD NO [protected].
AERO CLUB (WOODLAND)
PLOT NO E-5, BITTAN MARKET,
OPP. HABIBGANJ POLICE STATION
ARERA COLONY BHOPAL
M.P. 462016
INDIA
BLACK LOWER SHOL RUBBED (RUBBER IS POOR QUALITY) WITHOUT MUCH USE. SHOP KEEPER NOT COOPERATING FOR EXCHANGE OF SHOES. ON 23.09.12 TRYING TO REPAIR ONLY. SHOES ARE TAKEN BY SHOP KEEPER AND SLIP NO 13 DATED 23.09.2012 ISSUED FOR REPAIR UNDER- WITHIN WARRANTY AND GOOD CONDITION FOR ARTICLE NO GC-1085111 SIZE 42 BLACK AND CALLED TO PRODUCE THE COPY OF CREDIT CARD BILL. AS THERE IS MANUFACTURING DEFECT OF THREAD USED REPAIR OF SMALL PART WILL NOT SOLVE THE PROBLEM. IT WILL BREAK OPEN AT ALL THE PLACES AGAIN AND AGAIN.
RIGHT LEG SHOE STITCH OPENED NEAR HEEL AND ROAD WATER GOES INSIDE NEAR SMALL FINGER.

GUIDE AND HELP IN THE MATTER

COMPLAINANT
NAVIN BABU PANDEY
UNION BANK OF INDIA, 1513/1/1, ARERA HIILLS, BHOPAL 462011 MP INDIA

Dear Sir,

I brought a pair of shoes from your woodland showroom (Aru Plaza,582,MG Road , Indore) ,which bears a number : AC[protected]. I was surprised to note that, leather of right shoe got teared without any reason. So, I tried to contact above showroom but same was closed/changed therefore I inclined to contact your woodland show at Indraprath tower, Indore & they rudely refuse to listen my grievance & misguide me that your shoe could not be repaired at woodland showroom. They have also directed me to talk to other official of woodland representative at Treasure Island mall Indore but he also failed to solve the problem.

As the company claims that , product made by them is world class & high quality control as well as stiff measures were adopted to check any defects in shoe,then how my shoe got teared without any reason.

You are requested to please look into the matter & arrange for exchange /repair the shoe & solve the problem as soon as possible.

Regards,
Anup Bansod
Cell No : [protected]

sir
i am Abhijeet Gurav from sangli district..
i purchasaed woodland shoe of 3295 RS.
model number GB 0433107 green 40 footwear (leather).purchased from woodland showroom at sangli at ram mandir road near pushkaraj chouk.
that shoe having tongue problem and need to replace.
at the time of purchaing that shopkeeper told me that if you will have any problem within 6 months then we will surely replace your footwear.
but when i went to that woodland showroom that shopkeeper was telling the foolish reasons and said we can't do anything and we can't help you in that.
but i forced them for replacing my shoe then they kept my shoe there and after few days they called me and told me that it will take 25 days to repair.
what should i do sir.
3295/- is not less amount.
and i will surely go to consumer court for to file a complaint for my issue.
help me if possible.
otherwise i have to chose another way for this.

I purchased a woodland shoe on November 2011 for Rs 2, 600 from the Link in road, Mumbai. Haveing barely used it for a week the sole started wearing off on the sides. I gave the shoe for pasting near Shivranjani Ahmedabad. It took them two weeks to paste the shoe. It wasnt the time that shocked me but the manner in which it was pasted.

I have now received the shoe but after pasting there are scrape marks and the work is extremely shabby. It is shocking to note that a company like Woodland can provide such a product and was further suprised to see the kind of aftersale service that was provided. One look at the shoe and looks like it has been used for a year!!

i ordered 2 pairs of socks on 2 sept 2012... now 1 week has passed...and i have not received my order...

Order Details

Order Id: 7819
Order Date: 9/2/2012 8:54:56 AM
Billing Details: raja bisht

Shipping Method: Normal
Order Payment Authentication Code: Y
Order Status: Payment Successful

Order Summary:
Species No. Size Color Price (INR) Quantity Amount (INR)
BD 54(BD-54) NA Grey 195.00 2 390.00
Merchandise 195.00
Promotion 0.00
Shipping 0.00
Total 390.00

what to do????????...

I placed an online order on the official online site of woodland on 23 Aug 2012, for Qty 1 of Men's Boot(GB 0591108A) Size 44. The payment of Rs 2167.00 all incl was made by Credit Card the very same day. Their site does not have a provision to trace the order, and calls to help line Nos [protected] was of no help as I was directed to helpline No [protected], which has not been responding at all as it keeps you in a loop with no assistance at all.I was ultimately directed to a tele No [protected]. I have been now informed that the order has been despatched on 01 Sep 2012. When queried for details I have been informed that a bulk mail giving despatch particulars will be soon sent out, and that I should be expecting delivery by 05 Sep 2012. I have not got an a mail indicating the despatch details despite sending an email yesterday to [protected]@woodlandworldwide.com. The experience has been unnerving to state the least. It has still left me with a lot of questions unanswered