Woodland Complaints & Reviews

Dear Sir/Madam,

i have purchased the Woodland shoes costs 4500rs/- just one month back. unexpectedly i found that sole is damaging day by day.. i am using woodland products from past 10 years . this is the 1st time facing these type of problem and it's very strange

i complained to the Shop person , his behaviour is very unprofessional and not responding properly
please help me in this regard

Shop Address
Wood Land Showroom (Factory Outlet), very near to Brand Factory, near Marathalli Bridge

Contact Number : [protected]


thanks and Regards
Sheshadri N

I recently bought G 40777A pair of shoes from the Woodland Showroom at Mani Square, Kolkata. I was looking for shoes for hiking purposes and the salesman suggested this model.
Few weeks down the line, I went on a holiday to The Himalayas and used the shoe for the first time there. There was a patch of water on a rock and to my disbelief, the shoe slipped as if I was wearing roller skates. I fell real hard. Somehow I managed to get up and walk and I fell again and then again. By this time I had badly bruised myself and was bleeding from my elbow and wrist. I was forced to take off my shoes to cross the rock. Later I realized that this shoe had a terrible grip particularly over any wet surface. To test it I tried walking over a wet granite floor at my home and it slipped again.
On my return to Kolkata, I took the shoe to the store and the store manager advised me to call the customer care which I did the following day. The lady at the customer care was awful. She did not even have the patience to listen to what I had to say. She promptly and curtly told me that this shoe was meant for Casual wear only and not for Trekking. I tried to explain that this type of horrible grip is not acceptable even for Casual shoes and that this may not be manufacturing defect but definitely a design defect. However I could clearly understand that she was not even willing to listen to me and I ended the conversation.
Later today I was browsing the Woodland site when I figured out that the model of shoe I had bought (G 40777A) is listed under Trekking shoes for Men. I could not believe the unprofessional conduct by the customer care of such a reputed brand.

I was not begging for a refund or exchange here. I wanted Woodland to know that the shoe that they are manufacturing is defective. I had bought the product and am not at all satisfied with it. I will never use it again and will very soon throw it away.

i feel pain to say that i have purchased two pair of shoes on 5/07/2012. i am facing problem in pair with model NO. GC0580108 (BROWN COLOR) worth Rs.3000/- purchased from Woodland Aero Club,Shop NO.10, Upper Ground Floor,,Shipra Mall,Indirapuram,Ghaziabad,Phone NO.[protected].the problem is with the left shoe ,it has extra leather from inside.i clearly describe all the problem ,the sales person and manager too accepted the problem.it causes pain while walking.i have told them three times ,but the same situation....no feedback..its more than three months i get worst feedbacks. its under warranty.why don't you people solve the problem and replace it and close the case.in past i had bought shoes from woodland but i guess this is the last shoe.and i will never suggest anyone to buy woodland shoe.i have attached herewith this mail the slip. take immediate action .or i may have to take other action.customer care is not responding.. THE WORST..

I Syed bought a pair of new gents shoe from aero-club woodland store located at Bhayandar west thane maharshtra bearing bill no:6603 on 23 March 2012.The purchased pair only worked for 15 to 20 days and then it started bulging. when i used it continuously i got pain in my heel and toe.when i approached the above dealer for rectification it was told to me that it is neither repairable nor replaceable. If such a response we will get from woodland then why we are paying the high cost.the headoffice person is also not responding.

I have purchase shes from M/s AERO CLUB WOODLAND STORE, Ushapreet Complex, Bhopal vide article no G777A dated 16.8.2012 which has Manufacturing defect with left shoe tight, The shopkeeper/distributor is not cooperating. The cash memo no is[protected]

A K Tiwari
Mobile no .[protected]
Email: [protected]@gmail.com

Dear Sir/Ma'am,
Myself Gaurav Narkhede, working as a Assistant Professor in MIT College of Engineering, Pune. I have purchased
woodland shoe on 18/8/12 in woodland factory outlet in katraj pune. After 10 days the shape of the right shoe changed and it looks entirely different from the left one. I went to the dealer with my shoes but he didn't give me positive response, he further added that even if we will keep it in mould it will take this shape again. Its really embarrassing to wear such type of branded shoe (few of my audience have pointed out and told me the difference, That was really embarrassing moment! ), but your dealer do not found any difference between the two shoes. Please find the attachment and and observe it carefully, you will see how ugly it looks.
At this stage i am expecting a replacement of the shoe from your side. Hope a positive response from your side,

WOODLAND SHOE PURCHASED ON 19.02.2012 FROM FOLLOWING SHOP FOR RS.4325.00 ALONG WITH ONE PAIR SHOCKS, PAYMENT WAS MADE VIA CREDIT CARD NO [protected].
AERO CLUB (WOODLAND)
PLOT NO E-5, BITTAN MARKET,
OPP. HABIBGANJ POLICE STATION
ARERA COLONY BHOPAL
M.P. 462016
INDIA
BLACK LOWER SHOL RUBBED (RUBBER IS POOR QUALITY) WITHOUT MUCH USE. SHOP KEEPER NOT COOPERATING FOR EXCHANGE OF SHOES. ON 23.09.12 TRYING TO REPAIR ONLY. SHOES ARE TAKEN BY SHOP KEEPER AND SLIP NO 13 DATED 23.09.2012 ISSUED FOR REPAIR UNDER- WITHIN WARRANTY AND GOOD CONDITION FOR ARTICLE NO GC-1085111 SIZE 42 BLACK AND CALLED TO PRODUCE THE COPY OF CREDIT CARD BILL. AS THERE IS MANUFACTURING DEFECT OF THREAD USED REPAIR OF SMALL PART WILL NOT SOLVE THE PROBLEM. IT WILL BREAK OPEN AT ALL THE PLACES AGAIN AND AGAIN.
RIGHT LEG SHOE STITCH OPENED NEAR HEEL AND ROAD WATER GOES INSIDE NEAR SMALL FINGER.

GUIDE AND HELP IN THE MATTER

COMPLAINANT
NAVIN BABU PANDEY
UNION BANK OF INDIA, 1513/1/1, ARERA HIILLS, BHOPAL 462011 MP INDIA

Dear Sir,

I brought a pair of shoes from your woodland showroom (Aru Plaza,582,MG Road , Indore) ,which bears a number : AC[protected]. I was surprised to note that, leather of right shoe got teared without any reason. So, I tried to contact above showroom but same was closed/changed therefore I inclined to contact your woodland show at Indraprath tower, Indore & they rudely refuse to listen my grievance & misguide me that your shoe could not be repaired at woodland showroom. They have also directed me to talk to other official of woodland representative at Treasure Island mall Indore but he also failed to solve the problem.

As the company claims that , product made by them is world class & high quality control as well as stiff measures were adopted to check any defects in shoe,then how my shoe got teared without any reason.

You are requested to please look into the matter & arrange for exchange /repair the shoe & solve the problem as soon as possible.

Regards,
Anup Bansod
Cell No : [protected]

sir
i am Abhijeet Gurav from sangli district..
i purchasaed woodland shoe of 3295 RS.
model number GB 0433107 green 40 footwear (leather).purchased from woodland showroom at sangli at ram mandir road near pushkaraj chouk.
that shoe having tongue problem and need to replace.
at the time of purchaing that shopkeeper told me that if you will have any problem within 6 months then we will surely replace your footwear.
but when i went to that woodland showroom that shopkeeper was telling the foolish reasons and said we can't do anything and we can't help you in that.
but i forced them for replacing my shoe then they kept my shoe there and after few days they called me and told me that it will take 25 days to repair.
what should i do sir.
3295/- is not less amount.
and i will surely go to consumer court for to file a complaint for my issue.
help me if possible.
otherwise i have to chose another way for this.

I purchased a woodland shoe on November 2011 for Rs 2, 600 from the Link in road, Mumbai. Haveing barely used it for a week the sole started wearing off on the sides. I gave the shoe for pasting near Shivranjani Ahmedabad. It took them two weeks to paste the shoe. It wasnt the time that shocked me but the manner in which it was pasted.

I have now received the shoe but after pasting there are scrape marks and the work is extremely shabby. It is shocking to note that a company like Woodland can provide such a product and was further suprised to see the kind of aftersale service that was provided. One look at the shoe and looks like it has been used for a year!!

i ordered 2 pairs of socks on 2 sept 2012... now 1 week has passed...and i have not received my order...

Order Details

Order Id: 7819
Order Date: 9/2/2012 8:54:56 AM
Billing Details: raja bisht

Shipping Method: Normal
Order Payment Authentication Code: Y
Order Status: Payment Successful

Order Summary:
Species No. Size Color Price (INR) Quantity Amount (INR)
BD 54(BD-54) NA Grey 195.00 2 390.00
Merchandise 195.00
Promotion 0.00
Shipping 0.00
Total 390.00

what to do????????...

I placed an online order on the official online site of woodland on 23 Aug 2012, for Qty 1 of Men's Boot(GB 0591108A) Size 44. The payment of Rs 2167.00 all incl was made by Credit Card the very same day. Their site does not have a provision to trace the order, and calls to help line Nos [protected] was of no help as I was directed to helpline No [protected], which has not been responding at all as it keeps you in a loop with no assistance at all.I was ultimately directed to a tele No [protected]. I have been now informed that the order has been despatched on 01 Sep 2012. When queried for details I have been informed that a bulk mail giving despatch particulars will be soon sent out, and that I should be expecting delivery by 05 Sep 2012. I have not got an a mail indicating the despatch details despite sending an email yesterday to [protected]@woodlandworldwide.com. The experience has been unnerving to state the least. It has still left me with a lot of questions unanswered

Hi ,
I am Rajesh Singh I am regular customer of wood land a use various product of wood land from long time this is first time when I surprise with the product of wood land the experience get worst when I wash my recently purchased t shirt from wood land the t-shirt release color and fed another three four shirt which was washing together when I approach to particular out let from I bought (wood land aero club the great India place shop no 04, sec 38 a, noida – 201301 ph :[protected] ) the manager ask me to mail this to customer care which I was not expecting and the cloth has also not replace by him by asking that I have to consult from the top bosses or consulting department why will i wait for such the process by spending huge money after this incident definitely I will have to think about another brand in market , I am totally dissatisfied with product and service . as per purchase detail the t shirt bought on 4-8-12 by card ([protected] ) HDFC BANK

Thanks,

Rajesh Singh.
M:[protected]

CUSTOMER CARE
WOODLAND
Through:
Aero Club
Woodland Store
Shop No: 26A
Khan Market
NEW DELHI
Sub: Complaint regarding undue stretching of shoe purchased from you.

Sir,

I purchased a pair of shoes from your above outlet on January 21, 2012 (copy of invoice and charge slip is attached).

At the time of purchase the sales assistant had med try several shoes and I selected the one that was just comfortable. There were a spot or two which seemed tight, but the assistant assured me that this would be okay once I had worn the shoe a week or two. And indeed it did -I was happy with the comfortable pair of shoes I had purchased from you.

Unfortunately, the stretching of the shoe continued slowly till it is now at a point that I can effortlessly insert my finger between my foot and the rear of the shoe – with space to spare! I took it to the store from which I made the purchase expecting to find a solution – the obvious one being to insert an ‘insole’.

Regrettably, the attitude of the sales people at the store convinced me that I HAD NO NEED TO ACCEPT A SUB STANDARD PRODUCT – a shoe that stretches to a point of becoming uncomfortably loose.

While I do not wish to detail the interaction, I can only say that your sales people (especially the person in charge) need to appreciate that no customer would intentionally buy a loose shoe and no customer would accept their theory that shoes continue to stretch – as if customers buy the only pair of shoes they own in their lifetime from WOODLANDS.

The intention is not to jeopardise the career of any young man but to suggest that THE COMPNAY needs to counsel its personnel and those associated with it, to interact with customers respecting their knowledge, experience and intelligence.

Please take immediate steps to resolve this problem – and I have said above I AM NOT WILLING TO ACCEPT AN ‘INSOLE’ AS A SOLUTION. I will await your response.

Thanking you,

Yours faithfully,


Lalit Mehra

The Sandal Soles have collapsed and are thus not providing the proper support and cushioning . This is just after 4-5 months o[censored]se .When I went to the showroom they told me that there is a Guarantee on the stitching and not on the Sole . Even though this is beyond the warranty period this is not expected from a Brand like Woodland. Looks like Woodland uses the lowest quality sole . The details of this transaction are as follows.

TIN No. – [protected]
Date of Transaction – 03/03/2012
Article Detail – GP 0725509 Black 42 Footwear (Leather)
Price – Rs.1795 /-

Store Details
Aero Club
Woodland Store
Site No. 365 , 6th Main ,
Indiranagar Bangalore

Hi,
I bought a pair of shoes with article number <GC 094105> embedded on shoe from Woodland showroom, DT city centre mall mgf road but they charged me for <GC 094105 A> which is 500 rs more than my shoe's MRP. i came to know about this when my friend bought same shoe(same size,color and material) with same article number embedded on it. i feel cheated after this. When i contacted showroom manager then he responded woodland does not embed 'A' character on shoe with this article number.
If showroom manager is right then Woodland is cheating their customer otherwise manager of the showroom.

Thanks
Manish

Dear sir ,
I have purchased a pair of woodland shoes(4c 232108) in december 2011 from sarojini nagar store,delhi. soe how in MAY 2012 its stiching got removed from left side of right shoe.i have intimated the store at rajori garden city squre mall shop on 12.06.12 repair slip no.61.
After so much follow-ups the store told me that the shoe is not repairable, then i produced my invoice As the shoes were only 6 months old & how could it be possible that they were unrepairable.
after so many complaints at delhi customer care their attitude is also so unprofessional they always give me hoax commitments & never gave me any senior officials no.
plz tell what can i do now.
also tell me the procedure to file a law suit .as all my insult ,wastage of time & wastage of money is accountable.

with such huge brand name they were just supplying low grade material .this is my first experience with woodland & its the worst for any thing.

kaushal mishra
[protected]
kaushalmishra.[protected]@gmail.com

Dear Sir/Mam,


Please see below my email which I have been writting to Woodland regarding to replace a pair of shoe which had manufacturing defect. But, they don seem to pay any attention to my complaint. They didn't give any response to me email except contacting concerned store. Well, after having kept patience when I visited concerned store they handed over same pair to me saying we can't do anything to it. Upon further inquiry, they said better you go to conumer court but we can't help you anymore.I bought the shoe on 4th July and just wore twice and my shoe is under gaurantee but they denied to help. They just took down the complaint but didnt do anything. When I had given calls to their so called customer care they didnt address my querry,


It is benevolently requested to look into this matter of great concern. Otherwise, these manufacturers will keep playing with innocent customers like this. I am one of their loyal customer attached are the bills of this year purchase. I am wonderuing how they would be treating customers who are not their regular purchasers.


Please help since you are my last hope left who can get me justice. Thanks!!!


Regards
____________
Gaurav Gupta
#[protected]


Why don't you answer custoer's queries???
On Mon, Jul 23, 2012 at 5:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
Dear Sir/Mam,


The is just to bring in your kind notice the concerned storr has kept mum and not helping me. They are the one who has suggested me to get in touch with you. Thanks
On Mon, Jul 23, 2012 at 4:38 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your mail.We really apologies for the inconvenience caused you.This is to inform you that we have deep concern on your complaint.Necessary action will be taken on your complaint.

We would request you to be in touch with concern store for further assistance.


Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:27:28
To: [protected]@woodlandworldwide.com
Subject: Fwd: Regarding Shoes.

I NEED AN ANSWER TO MY QUERIES.


You had pomises some-one from concerned store would give me a call before saturday 21st July 2012 but non-one contacted me. Tell is it how you deal with your loyal customers??? The worst customer care I have ever contacted in my life




[protected] Forwarded message[protected]
From: Gaurav Gupta <ggupta.[protected]@gmail.com>
Date: Sat, Jul 21, 2012 at 6:56 AM
Subject: Fwd: Regarding Shoes.
To: [protected]@woodlandworldwide.com

Why are you not responding to my emails???............Is it how you deal with your loyal customers? I need an answer to below ASAP



[protected] Forwarded message[protected]
From: Gaurav Gupta <ggupta.[protected]@gmail.com>
Date: Fri, Jul 20, 2012 at 9:15 AM
Subject: Re: Regarding Shoes.
To: Customercare <[protected]@woodlandworldwide.com>

I hope your re-expert would have checked the product by now. Whateever is the case though, I can't accept the similar peace which has manufacturing defect. It's better you replace it with a new one. For your knowledge I want similar pair no exchange or no refund I am claiming. Lemme know when you can do it. Thanks
On Thu, Jul 19, 2012 at 5:37 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your reply.We are re-calling your product for re-expert opinion so we would request you to be in touch with customer care department for further assistance.



Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:50:44
To: Customercare
Subject: Re: Regarding Shoes.

Make sure you give a solution to my problem rather than being innocent to it; despite knowing everything. Otherwise, I'II hvae to raise this issue to court of law. Thanks
On Thu, Jul 19, 2012 at 5:12 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
Oh god...did you bother to read customer's email prior reverting to me? The concerned store is not assisting me in this matter. I need your intervention. Please expedite




On Thu, Jul 19, 2012 at 3:54 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,
Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:59:17
To: Customercare
Subject: Re: Regarding Shoes.

Also, I am very sad to know this is how you treat your loyal customers. I have no words



On Wed, Jul 18, 2012 at 8:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
One more thing, I am contacting you only after contacting concerned woodland store.They are talking about getting my shoe repaired. My question is why would I get a shoe repaired which lost it's shape in just two days of wearing. It was a manufacturing defect and you must replace it with a new one.

Having read my email you got the whole idea about what I mean to convey but I can't interpret your below reply to my email. Your apology won't work out I need justice to my INR 1955/- which I have spent. Don't give out innocent reaction to my problem. It's better you give a solution to it. I wish you'II do the justice to me by replacing your faulty peace with a new one.


Thanks




On Wed, Jul 18, 2012 at 8:45 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
So, are they replacing my shoe with new one? Please suggest

On Wed, Jul 18, 2012 at 4:00 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.


Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:18:45
To: [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com
Subject: Regarding Shoes.

Hello Sir/Mam,

Hope this email finds you well!

I enjoy making bulk purchase from woodland throughout the years from ages now. The most trustworthy brand I can ever see.

Every year I make a purchase of 30-35K or above and also, I promote estemeed Woodland to those who don't use it. Well, on 4th of July 2012 around 8pm I bought one Woodland shoe for INR 1955/- only. To my bad dismay, the product lost it's shape on the very second occassion of wearing only. However, I made a complaint against it to Rajouri Garden store and they happily accepted my complaint to repair the same peace. But my question is why are they getting this faulty peace repaired rather than replacing it with new one since I just wore that peace twice and defect came out. I would have not claimed a replacement had I used that peace for 5-6months.


Attached is my complaint letter and bills since my purchases since Jan 2012. The list of bills could be much higher unfortunately I have lost saveral due to shifting to a new accomodation. Also, I am not attaching bills of my precedeeing years purchases,


It is benevolently requested to pay some attention towards to the customers who are loyal to you. Otherwise, loyal people will start loosing interest towards.


Looking for a fruitful response from your end. Thanks!!!



--
Regards
____________
Gaurav Gupta
#[protected]







--
Regards
____________
Gaurav Gupta
#[protected]



--
Regards
____________
Gaurav Gupta
#[protected]



--
Regards
____________
Gaurav Gupta
#[protected]






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____________
Gaurav Gupta
#[protected]



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Gaurav Gupta
#[protected]






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#[protected]



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Gaurav Gupta
#[protected]

I Mr. Arpeet Dey went to give my Woodland Sandal for repairing on 6th July 2012. The sale representative checked the condition of my sandal which is of green colour and made a receipt for the same and informed me that the sandal will be repaired and will become as good as new and I will be charged 250 Rs. and the sandal will be ready by 4-5 working days. On 11th July 2012 I called up the store and enquired about my sandal, they replied that its still not ready and it will be ready by tomorow. Then everyday I kept on calling the store and everyday they kept saying the same thing that its not being ready. Then finally on 16th july 2012 I visited the store to check for the progress of my sandal and I got the shock of my life. The sale representative brought my repaired sandal but the base of the sandal changed to Light brown colour and the top remained the same to green colour. When I Complained about this the store manager said that these is the colour which they always use for repairing. I protested that I wasnt informed about it when i had given my sandal for repairing and how am I suppose to wear this dual colour sandal. The manager then calmed me and said that they will do the needfull and change the colour back to green and give me my sandal on 20th July 2012. But today is 21st July 2012 and I havnt received any call from the store.
Please save me from the ordeal and stress and get me back my sandal as it was before.
Waiting for your prompt action.
Thanking You.
Arpeet Dey
+91 [protected]
arpeet.[protected]@gmail.com

Original problem


Dear woodland team
I purchased a woodland belt BT257 from AERO CLUB Woodland Store,
Shop no 6, ground floor,
Triton mall,
Kalwar Road,
Jhotwara Circle,
Jaipur (302012)

The person who sold belt promised 3 months replacement guarantee on all type of defects and damages including leather cut.
Only within 1 month of purchase and with occasional use the leather of the belt cracked.
I immediately reported the problem to shopkeeper (on 8/7/2012 with belt and original bill) who promised me to get it replaced in 10 days time.
Now after 10 days he called me and tell that it's a case of wear and tear and can't be replaced or repaired.
This impose a serious question on your product quality and company goodwill.
A belt is supposed to be used and not to be put down as show-piece so if its getting damaged in a month, that too with occasional use how come it is out of guarantee or what else is the guarantee on belt if wear and tear on use in 1 month is excluded from the same.
Well I'm in miffed mood but being loyal to company I want to know your reply before taking the case to consumer court
I'm a regular customer of woodland and await a sensible reply from you guys


Foolish reply

Dear Customer,

We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair/replacement will be taken by expert after looking the condition of the product. It will take minimum 10 days for the assessment.


Back answer
Did you guys actually go through the mail or you have only one automated answer of sorry for inconvinence

I did mention in my post that I have already given article along with original bill to woodland store

The point is that your expert replied that their is guarantee on leather cut but the wear and tear is due to usage

Great reply. I mean a belt is meant to be used or do you give guarantee on putting belt in showcase

My belt leather cracked in 1 month with occasional use then what the hell is guarantee for.

Look I,m not going to leave the matter so easily.
Either be accountable for what you sell and what you promise or get ready to face the music.

Store person guarantee me 3 month replacement and 1 year repair and its being only 1 month

This is a big question mark on quality of woodland
Thumbs down