Woodland Complaints & Reviews

Dear Woodland Team,

I purchased a pair of woodland sandals(GD 1033111, TIN Number - [protected]S, LST/CST number.: [protected]C, SMC.: R0365, Bill number - 688) from AERO CLUB, WEST END MALL, VIBHUTI KHAND, GOMTI NAGAR, LUCKNOW, INDIA on 10.6.2012.

The buttons on the back side strip keep on coming off every 100 metres(adventurous??)
I am facing this problem since the very first day. I had sent an email about this to Woodland customer care on and on the basis of a reply from your end, I gave my sandals to AERO CLUB to rectify the problem on 23rd June 2012 (repair slip number - 30). During receiving them back on 6th July 2012 evening, I was assured by the AERO CLUB personnel that the problem has duly been rectified and that it will not occur again. Today, ie. on the 6th of July, 2012 – the day I have received them back, i am forced to write this letter out of frustration. Nothing has changed in these sandals. The back strip buttons keep on coming out every 100 metres and the only use they are being put to is simple walking. I shall be demanding too much if I expect to run with these sandals on. I had never expected this from a brand like woodland. Had this been some other third rung brand, I would have cursed myself instead.

Instead of delegating it to the franchisees, I would now request Woodland to intervene. If this is a case of product problem, Woodland must have experienced it with other customers also across India.

Kindly provide some permanent solution immediately instead of recalling the product again and again.

Regards,
Ashish Prasad
Territory Service Manager
Regional Office, Lucknow(North-3)


From: Customercare [mailto:[protected]@woodlandworldwide.com]
Sent: Saturday, June 16, 2012 12:31 PM
To: RON3/Prasad Ashish, L-E0(SNZ)
Subject: Re: defective button in my woodland sandals

Dear Customer,

Thanks for your mail.We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair will be taken by expert after looking the condition of the product.It will take minimum 10 days for the assessment.






Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Ashish.[protected]@maruti.co.in
Date:[protected]:09:25
To: [protected]@woodlandworldwide.com
Subject: defective button in my woodland sandals

I had purchased a pair of woodland sandals on 10.06.2012 from the store at the ground floor in Wave Mall, Gomti Nagar, Lucknow. Since the very first day, the back strap of my sandals are coming out due to loose buttons. I am not facing any such problem with my woodland shoes. Kindly look into the matter as soon as possible.

Regards,
Ashish Prasad
[protected]
Territory Service Manager
Regional Office, Lucknow(North-3)


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Dear Sir,

I had purchased one pair shoes from Chacha de hatti Parade Chowk Jamu on 14.03.12 which got worn out with in three months.It gives a shabby look.I went to the shop and he refused to change the shoe saying that there is no gurantee for shoes worn out.
Kindly look into the matter and expedite exchange.
Thanking you,
Yours faithfully,
Umesh Pandita
Gole Gujral Trilok Pur
Ashram Lane opp Ram shiv Ashram
Jammu
180002
mOB nO [protected].

Hai.. I am Manoj from cochin...

Last week i buy woodland shoe from M.G road Cochin showroom, at the time of purchase i just check my size and freezed, next day i not able to wear more than half an hour, my left side shoe is too tight and i got wound on my finger...

Yesterday i check with show room guy but they told me not possible to change but they offer some repair job in that....since its brand-new...

pls help me out....

Regards

Manoj

On 02/06/2012 i brought new T-shirt of Woodland to give a surprise to my Fiance but to my surprise as soon as i worn the T-shirt and left for Delhi ,i saw that the T-shirt is Exposed notches &Pulled / loose yarn. It was first time that i brought Woodland T-shirt which was meant to be said MEANT FOR ROUGH AND TOUGH IMAGE.
Pl find attached Bill.

Regards,
Rohit Devgan
M:-[protected]
[protected]@yahoo.com

hello

i have been using this woodland shoes article no- GC 0160106A ,Camel color. I buyed it on 15/04/2012 , now i am experiencing this problem of static electricity whenever i wear this shoes..... earlier i used to use lee cooper there was no problem... I even tried changing my socks but the problem persisits...

Woodland do not entertain the customer after purchare - What a bad thing abour company

Dear Sir,

I have purchased shoes of Woodland (Article No. GC 124105 Khakhi 40) from Aero Club, 10/31, Inner Circle, Connaught Place, New Delhi-110001 near about 4 months back.

Now 20 days back, the sole of the shoes was broken and when I have contacted to the shop at Aero Club, he told me that we can do resolling of the shoes. I have given the shoes and he gave me 15 days time for repair of the shoes.

Now after 19 days after continuosly visit to the shop and after calling, the Aero club told me that sole of the shoes is not available and repair is not possible, we are returning you shoes.

We have also discussed this matter to Mr. Bhushan at customer care and he did not reply me satisfactory and told me that repair is not possible and did not give me the contact no. of Area Store Manager. I have to takeup this matter to higer level that response of customer care of woodland is not proper.

I am regular user of Woodland from last 10 years and it has good brand image. Now I am facing problem for repair of the shoes. I am feeling very bad about the company and also I am thinking to update the response of woodland on facebook/twitter or other public website so that every body should aware about the company.

I request you to kindly repair or change my shoes on urgent basis.

Regards

Amit Gupta
New Delhi.
Ph. [protected]

i bought one pair of sandle in feb 2012 from woodland shop at bhopal.this pair lost its shape and sole in two months o[censored]se.this looks to be a deffective pair. I requested for exchange but showroom is interested in repair. I am not willing to wear a deffective pair and expect free replacement from such a branded company. please help.

Dear Sir,



My name is “SOUGATA MITRA” working with “TOSHIBA INDIA” as “MANAGER –SALES”.



I had purchased woodland shoes no: 52777 (khaki), from woodland store M/S: Aero Club, Shop No:-S-123,South City Mall,Kolkata-7000068 approximately 3-4 months ago

But, within a week I found that the stitching of one shoe is getting off…and shoe is not in condition to wear any more….for same I had drawn the attention of the shop owner…and he had promised to made it repaired from woodland factory…as he has gave me the guarantee of one year in any case of damage he will repair it free of cost….



After that I went to some my business trip, and after returning on 17/3/12 I gave it for repairing……now after 50 days….I made call of inquire to him and he has replied me that” my shoes are still not repaired and will still take more(not confirmed)days….

Sir, can you justify this matter? Why my shoes are not repaired & delivered, though Woodland gives the guarantee of one year? Why my shoes are not returnable? Why I have to wait for so many days?

I am the user of Woodland from last 6 years….I had use about 4 pairs of Woodland series….but I had never faced such problem…this time I am at fixt…but not getting proper response. Can you help me in this matter?



With hope of positive reply.



Sougata Mitra

Dear sirs,

i have purchased a shoe from woodland store . shop no - 15-16 , cosmos mall, 2nd mile , sevoke road , siliguri - 5
ph- [protected] . on 9 th january 2012 . product detail - Gc 0501108 khaki 42 footwear leather . of rs- 1680.00.

But after using for a week the colour of shoe was changed and when i went to the store and complained of it then .he denied to change the product and guide me to use polish . i took the polish but the store was the same again i went after one month i said him that the product is almost decoloured then he started saying that time of change is over ,

Dear sir,

hi sir I was purchased a footwear in woodland Chennai showroom , my bill no- 7321
1995rs. I have been using your brand for past 4 years still find better to use your product
This time 21-12-12 i have purchased it is a manufacturing defect product . Complaint letter
Has been submitted with a bill attached and the product , so please do the needful as soon as possible
my contact Ph-[protected]

thanking you,

sir iam using the wood land shoe for 8 month,purchasing from aerodrome wood land shoes vytila,cochin model no 580105 olive green,price 2395/- now i cant use it because of the upper lether is just broken up so i cant use it so kindely replace or solve the defects

thanks

SARATH PS
HOUSE NO 183b,PARPARAMBILL
IRINJALAKUDA680701 MOB +[protected]
[protected]@gmail.com

Hello,

Sandals # GS-4011

COMPLAINT FORM(CF) ---- 44
SHOP NAME ---- AERO CLUB, BSK 3rd STAGE, BANGALORE 560085.

I purchased this sandals in the month of March, 2011. Since then, I am having the problem in the back strap, when you walk wearing it, it just flips down. When I asked the Store Manager, I was told that it would get adjusted as I use it for couple of weeks. After almost 1 month, as there was no improvement, I had given the sandals to repair it, they had almost taken a month to return but " NOTHING WAS DONE, IT REMAINED THE SAME".

After using the same for almost 20days, again I gave it for the service - 2nd Service - NOTHING WAS DONE. IT REMAINED THE SAME.

I was told to use the same for one month and it would get adjusted, did the same as per their words. I am really disappointed to tell you that there was no proper service given and in the 3rd service - NO ACTION HAD TAKEN, IT WAS JUST THE SAME AS IT WAS BOUGHT.

As this process almost went for 10 to 11 months, I am being told that it cannot be replaced as it is 10months old. But I need an explanation on the below queries.

* Why was a faulty piece given at the start?
* Why didn't the store manager gave a replacement at the start rather convinced customer to use it with the just service, despite knowing that the service/repair was not done?


Now its almost since 7 months, I have been liaising with the customer care and the store where I bought it, and I have not got the sandals back.

I AM REALLY DISAPPOINTED THE WAY THIS ISSUE IS BEEN HANDLED. I AM BEING A REGULAR CUSTOMER OF WOODLANDS AND NEVER EXPERIENCED THIS BEFORE.

PLEASE LOOK INTO THIS AS A PRIORITY AND DO THE NEEDFUL.

In dec 2011 i have buyd an shoes from woodland ....and used the shoes for 4 months .....but slowly and steadly th ecolour of shoes and inside leather of shoes started toring ......and after some day .....it tord completly.........went the showroom and tried to exchnage but he refuses to exchange it .....is this kind of service is provided i have buyed the shoes for 2800 rs ......this redicolous to use never belive on woodland ........

Dear Sir,

I boOKed a consignment on 04th February 2012 through Skylark Express Pvt Ltd, From Surat to New Delhi . But till now (06April 2012), the consignment has not been delivered. When I called to their customer care on 17th Feb, they told that the packet will be delivered today. But till now the packet has not been delivered. Now when i call them, they do not receive the call from my number. Due to this, i am getting too much harassed both mentally and physically. I am visiting to their office form where the consignment was boOKed regularly from 6-7 days. They do not have any idea about the status of my consignment. They only tell that OK today your packet will be delivered. Then on next day, their reply are same. Now what should I do. How should i operate legally against them.

Thank's
Santosh Singh Chauhan
Ph.[protected]

i have purchase 3 shoe from woddland store in kurukshetra
1 shoe i purchase on 20-oct-2011 bill no is 4649
2 shoe i purchase on 21-jan-2012 bill no is 4725
3 shoe i purchase on 21-jan-2011 bill no is 7812 this shoe condition is very baad i only ware this shoe on 40 day and i repair this shoe 3 time
nd this all shoe condition is vey bad this shoe are going 3 time on pasting nd reparing

Can you please help me in getting out from this stress of regularly sending or calling of the store for resolution of my complaint.

mayank my contact no is [protected], [protected]

Dear Sir

I have purchase woodland shoe on 10/Jan/2012 of woodland outlet situated in omex mall patiala. but soon i have problem from pair of shoes so m submit the pair of shoes of woodland showroom manager Sanjeev. they assures me company take the rite action aganist my problem, but i have not satisfied. i m using othe company shoes, i have no problem from other company till now. store manager & woodland customer care not take action against on my complaint till now.

So kindly solve my problem .
receipt no 7561
tin no [protected]

regards

Bharav Dutt
[protected]

I have purchased woodland shoes cost 2100 rs, after using just 6 months, its soul opened while i ask it to woodland showroom, they replied we can't help you, & they don't even able to repair shoes.
i feel woodland misguiding the customers about quality, if they don't even have ability to repair they mustn't manufacture.
shoes were in warranty period, though they are refusing to replace, till date shoes my 2100 costs shoes are lying at woodland showroom at shivranjani cross road, ahmedabad.

Dear Sir,

I had purchased ladies slipper from woodlands from a woodland showroom Aero Club at Kammanahalli. I used the slippers only for two days and the top layer started to peel off. I approached the showroom on 27/2/2012 and I also revisited them again after two weeks. But till date I have not received any information in this regard. The article number is LSJMD 1055 one 39. Kind of repair C.C.F. It is sad that a company regarded to be of high esteem shows this kind of negligence in redressal of complaints. Hope the needful will be done at the earliest.

Regards
Rekha.M

My name is Rajeev kumar. I had purchase woodland shoe on 15/03/2012.
I paid money by sbi atmcard amount of 2040/- then manager said card is not working.Then i paid in cash amount 2040/-
Finally i checked my blance in atm amount had been debited from my account.Then i complained manager is not taking any
action.what do i now
my cont. no. [protected]
mail id:rajeev.[protected]@gmail.com

i have ordered for Mtv aviator sunglasses+woodland leather wallet combo,by order no. 985976.when i received the parcel and opened it,i felt looted or cheated. there was a raxene wallet instead of leather one and a fiber sunglass was there instead o[censored]v pro Mtv aviator.