Woodland Complaints & Reviews

i ordered 2 pairs of socks on 2 sept 2012... now 1 week has passed...and i have not received my order...

Order Details

Order Id: 7819
Order Date: 9/2/2012 8:54:56 AM
Billing Details: raja bisht

Shipping Method: Normal
Order Payment Authentication Code: Y
Order Status: Payment Successful

Order Summary:
Species No. Size Color Price (INR) Quantity Amount (INR)
BD 54(BD-54) NA Grey 195.00 2 390.00
Merchandise 195.00
Promotion 0.00
Shipping 0.00
Total 390.00

what to do????????...

I placed an online order on the official online site of woodland on 23 Aug 2012, for Qty 1 of Men's Boot(GB 0591108A) Size 44. The payment of Rs 2167.00 all incl was made by Credit Card the very same day. Their site does not have a provision to trace the order, and calls to help line Nos [protected] was of no help as I was directed to helpline No [protected], which has not been responding at all as it keeps you in a loop with no assistance at all.I was ultimately directed to a tele No [protected]. I have been now informed that the order has been despatched on 01 Sep 2012. When queried for details I have been informed that a bulk mail giving despatch particulars will be soon sent out, and that I should be expecting delivery by 05 Sep 2012. I have not got an a mail indicating the despatch details despite sending an email yesterday to [protected]@woodlandworldwide.com. The experience has been unnerving to state the least. It has still left me with a lot of questions unanswered

Hi ,
I am Rajesh Singh I am regular customer of wood land a use various product of wood land from long time this is first time when I surprise with the product of wood land the experience get worst when I wash my recently purchased t shirt from wood land the t-shirt release color and fed another three four shirt which was washing together when I approach to particular out let from I bought (wood land aero club the great India place shop no 04, sec 38 a, noida – 201301 ph :[protected] ) the manager ask me to mail this to customer care which I was not expecting and the cloth has also not replace by him by asking that I have to consult from the top bosses or consulting department why will i wait for such the process by spending huge money after this incident definitely I will have to think about another brand in market , I am totally dissatisfied with product and service . as per purchase detail the t shirt bought on 4-8-12 by card ([protected] ) HDFC BANK

Thanks,

Rajesh Singh.
M:[protected]

CUSTOMER CARE
WOODLAND
Through:
Aero Club
Woodland Store
Shop No: 26A
Khan Market
NEW DELHI
Sub: Complaint regarding undue stretching of shoe purchased from you.

Sir,

I purchased a pair of shoes from your above outlet on January 21, 2012 (copy of invoice and charge slip is attached).

At the time of purchase the sales assistant had med try several shoes and I selected the one that was just comfortable. There were a spot or two which seemed tight, but the assistant assured me that this would be okay once I had worn the shoe a week or two. And indeed it did -I was happy with the comfortable pair of shoes I had purchased from you.

Unfortunately, the stretching of the shoe continued slowly till it is now at a point that I can effortlessly insert my finger between my foot and the rear of the shoe – with space to spare! I took it to the store from which I made the purchase expecting to find a solution – the obvious one being to insert an ‘insole’.

Regrettably, the attitude of the sales people at the store convinced me that I HAD NO NEED TO ACCEPT A SUB STANDARD PRODUCT – a shoe that stretches to a point of becoming uncomfortably loose.

While I do not wish to detail the interaction, I can only say that your sales people (especially the person in charge) need to appreciate that no customer would intentionally buy a loose shoe and no customer would accept their theory that shoes continue to stretch – as if customers buy the only pair of shoes they own in their lifetime from WOODLANDS.

The intention is not to jeopardise the career of any young man but to suggest that THE COMPNAY needs to counsel its personnel and those associated with it, to interact with customers respecting their knowledge, experience and intelligence.

Please take immediate steps to resolve this problem – and I have said above I AM NOT WILLING TO ACCEPT AN ‘INSOLE’ AS A SOLUTION. I will await your response.

Thanking you,

Yours faithfully,


Lalit Mehra

The Sandal Soles have collapsed and are thus not providing the proper support and cushioning . This is just after 4-5 months o[censored]se .When I went to the showroom they told me that there is a Guarantee on the stitching and not on the Sole . Even though this is beyond the warranty period this is not expected from a Brand like Woodland. Looks like Woodland uses the lowest quality sole . The details of this transaction are as follows.

TIN No. – [protected]
Date of Transaction – 03/03/2012
Article Detail – GP 0725509 Black 42 Footwear (Leather)
Price – Rs.1795 /-

Store Details
Aero Club
Woodland Store
Site No. 365 , 6th Main ,
Indiranagar Bangalore

Hi,
I bought a pair of shoes with article number <GC 094105> embedded on shoe from Woodland showroom, DT city centre mall mgf road but they charged me for <GC 094105 A> which is 500 rs more than my shoe's MRP. i came to know about this when my friend bought same shoe(same size,color and material) with same article number embedded on it. i feel cheated after this. When i contacted showroom manager then he responded woodland does not embed 'A' character on shoe with this article number.
If showroom manager is right then Woodland is cheating their customer otherwise manager of the showroom.

Thanks
Manish

Dear sir ,
I have purchased a pair of woodland shoes(4c 232108) in december 2011 from sarojini nagar store,delhi. soe how in MAY 2012 its stiching got removed from left side of right shoe.i have intimated the store at rajori garden city squre mall shop on 12.06.12 repair slip no.61.
After so much follow-ups the store told me that the shoe is not repairable, then i produced my invoice As the shoes were only 6 months old & how could it be possible that they were unrepairable.
after so many complaints at delhi customer care their attitude is also so unprofessional they always give me hoax commitments & never gave me any senior officials no.
plz tell what can i do now.
also tell me the procedure to file a law suit .as all my insult ,wastage of time & wastage of money is accountable.

with such huge brand name they were just supplying low grade material .this is my first experience with woodland & its the worst for any thing.

kaushal mishra
[protected]
kaushalmishra.[protected]@gmail.com

Dear Sir/Mam,


Please see below my email which I have been writting to Woodland regarding to replace a pair of shoe which had manufacturing defect. But, they don seem to pay any attention to my complaint. They didn't give any response to me email except contacting concerned store. Well, after having kept patience when I visited concerned store they handed over same pair to me saying we can't do anything to it. Upon further inquiry, they said better you go to conumer court but we can't help you anymore.I bought the shoe on 4th July and just wore twice and my shoe is under gaurantee but they denied to help. They just took down the complaint but didnt do anything. When I had given calls to their so called customer care they didnt address my querry,


It is benevolently requested to look into this matter of great concern. Otherwise, these manufacturers will keep playing with innocent customers like this. I am one of their loyal customer attached are the bills of this year purchase. I am wonderuing how they would be treating customers who are not their regular purchasers.


Please help since you are my last hope left who can get me justice. Thanks!!!


Regards
____________
Gaurav Gupta
#[protected]


Why don't you answer custoer's queries???
On Mon, Jul 23, 2012 at 5:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
Dear Sir/Mam,


The is just to bring in your kind notice the concerned storr has kept mum and not helping me. They are the one who has suggested me to get in touch with you. Thanks
On Mon, Jul 23, 2012 at 4:38 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your mail.We really apologies for the inconvenience caused you.This is to inform you that we have deep concern on your complaint.Necessary action will be taken on your complaint.

We would request you to be in touch with concern store for further assistance.


Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:27:28
To: [protected]@woodlandworldwide.com
Subject: Fwd: Regarding Shoes.

I NEED AN ANSWER TO MY QUERIES.


You had pomises some-one from concerned store would give me a call before saturday 21st July 2012 but non-one contacted me. Tell is it how you deal with your loyal customers??? The worst customer care I have ever contacted in my life




[protected] Forwarded message[protected]
From: Gaurav Gupta <ggupta.[protected]@gmail.com>
Date: Sat, Jul 21, 2012 at 6:56 AM
Subject: Fwd: Regarding Shoes.
To: [protected]@woodlandworldwide.com

Why are you not responding to my emails???............Is it how you deal with your loyal customers? I need an answer to below ASAP



[protected] Forwarded message[protected]
From: Gaurav Gupta <ggupta.[protected]@gmail.com>
Date: Fri, Jul 20, 2012 at 9:15 AM
Subject: Re: Regarding Shoes.
To: Customercare <[protected]@woodlandworldwide.com>

I hope your re-expert would have checked the product by now. Whateever is the case though, I can't accept the similar peace which has manufacturing defect. It's better you replace it with a new one. For your knowledge I want similar pair no exchange or no refund I am claiming. Lemme know when you can do it. Thanks
On Thu, Jul 19, 2012 at 5:37 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your reply.We are re-calling your product for re-expert opinion so we would request you to be in touch with customer care department for further assistance.



Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:50:44
To: Customercare
Subject: Re: Regarding Shoes.

Make sure you give a solution to my problem rather than being innocent to it; despite knowing everything. Otherwise, I'II hvae to raise this issue to court of law. Thanks
On Thu, Jul 19, 2012 at 5:12 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
Oh god...did you bother to read customer's email prior reverting to me? The concerned store is not assisting me in this matter. I need your intervention. Please expedite




On Thu, Jul 19, 2012 at 3:54 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,
Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:59:17
To: Customercare
Subject: Re: Regarding Shoes.

Also, I am very sad to know this is how you treat your loyal customers. I have no words



On Wed, Jul 18, 2012 at 8:57 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
One more thing, I am contacting you only after contacting concerned woodland store.They are talking about getting my shoe repaired. My question is why would I get a shoe repaired which lost it's shape in just two days of wearing. It was a manufacturing defect and you must replace it with a new one.

Having read my email you got the whole idea about what I mean to convey but I can't interpret your below reply to my email. Your apology won't work out I need justice to my INR 1955/- which I have spent. Don't give out innocent reaction to my problem. It's better you give a solution to it. I wish you'II do the justice to me by replacing your faulty peace with a new one.


Thanks




On Wed, Jul 18, 2012 at 8:45 AM, Gaurav Gupta <ggupta.[protected]@gmail.com> wrote:
So, are they replacing my shoe with new one? Please suggest

On Wed, Jul 18, 2012 at 4:00 AM, Customercare <[protected]@woodlandworldwide.com> wrote:
Dear Customer,

Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.


Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date:[protected]:18:45
To: [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com
Subject: Regarding Shoes.

Hello Sir/Mam,

Hope this email finds you well!

I enjoy making bulk purchase from woodland throughout the years from ages now. The most trustworthy brand I can ever see.

Every year I make a purchase of 30-35K or above and also, I promote estemeed Woodland to those who don't use it. Well, on 4th of July 2012 around 8pm I bought one Woodland shoe for INR 1955/- only. To my bad dismay, the product lost it's shape on the very second occassion of wearing only. However, I made a complaint against it to Rajouri Garden store and they happily accepted my complaint to repair the same peace. But my question is why are they getting this faulty peace repaired rather than replacing it with new one since I just wore that peace twice and defect came out. I would have not claimed a replacement had I used that peace for 5-6months.


Attached is my complaint letter and bills since my purchases since Jan 2012. The list of bills could be much higher unfortunately I have lost saveral due to shifting to a new accomodation. Also, I am not attaching bills of my precedeeing years purchases,


It is benevolently requested to pay some attention towards to the customers who are loyal to you. Otherwise, loyal people will start loosing interest towards.


Looking for a fruitful response from your end. Thanks!!!



--
Regards
____________
Gaurav Gupta
#[protected]







--
Regards
____________
Gaurav Gupta
#[protected]



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Regards
____________
Gaurav Gupta
#[protected]



--
Regards
____________
Gaurav Gupta
#[protected]






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____________
Gaurav Gupta
#[protected]



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____________
Gaurav Gupta
#[protected]






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Gaurav Gupta
#[protected]







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____________
Gaurav Gupta
#[protected]



--
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____________
Gaurav Gupta
#[protected]



--
Regards
____________
Gaurav Gupta
#[protected]

I Mr. Arpeet Dey went to give my Woodland Sandal for repairing on 6th July 2012. The sale representative checked the condition of my sandal which is of green colour and made a receipt for the same and informed me that the sandal will be repaired and will become as good as new and I will be charged 250 Rs. and the sandal will be ready by 4-5 working days. On 11th July 2012 I called up the store and enquired about my sandal, they replied that its still not ready and it will be ready by tomorow. Then everyday I kept on calling the store and everyday they kept saying the same thing that its not being ready. Then finally on 16th july 2012 I visited the store to check for the progress of my sandal and I got the shock of my life. The sale representative brought my repaired sandal but the base of the sandal changed to Light brown colour and the top remained the same to green colour. When I Complained about this the store manager said that these is the colour which they always use for repairing. I protested that I wasnt informed about it when i had given my sandal for repairing and how am I suppose to wear this dual colour sandal. The manager then calmed me and said that they will do the needfull and change the colour back to green and give me my sandal on 20th July 2012. But today is 21st July 2012 and I havnt received any call from the store.
Please save me from the ordeal and stress and get me back my sandal as it was before.
Waiting for your prompt action.
Thanking You.
Arpeet Dey
+91 [protected]
arpeet.[protected]@gmail.com

Original problem


Dear woodland team
I purchased a woodland belt BT257 from AERO CLUB Woodland Store,
Shop no 6, ground floor,
Triton mall,
Kalwar Road,
Jhotwara Circle,
Jaipur (302012)

The person who sold belt promised 3 months replacement guarantee on all type of defects and damages including leather cut.
Only within 1 month of purchase and with occasional use the leather of the belt cracked.
I immediately reported the problem to shopkeeper (on 8/7/2012 with belt and original bill) who promised me to get it replaced in 10 days time.
Now after 10 days he called me and tell that it's a case of wear and tear and can't be replaced or repaired.
This impose a serious question on your product quality and company goodwill.
A belt is supposed to be used and not to be put down as show-piece so if its getting damaged in a month, that too with occasional use how come it is out of guarantee or what else is the guarantee on belt if wear and tear on use in 1 month is excluded from the same.
Well I'm in miffed mood but being loyal to company I want to know your reply before taking the case to consumer court
I'm a regular customer of woodland and await a sensible reply from you guys


Foolish reply

Dear Customer,

We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair/replacement will be taken by expert after looking the condition of the product. It will take minimum 10 days for the assessment.


Back answer
Did you guys actually go through the mail or you have only one automated answer of sorry for inconvinence

I did mention in my post that I have already given article along with original bill to woodland store

The point is that your expert replied that their is guarantee on leather cut but the wear and tear is due to usage

Great reply. I mean a belt is meant to be used or do you give guarantee on putting belt in showcase

My belt leather cracked in 1 month with occasional use then what the hell is guarantee for.

Look I,m not going to leave the matter so easily.
Either be accountable for what you sell and what you promise or get ready to face the music.

Store person guarantee me 3 month replacement and 1 year repair and its being only 1 month

This is a big question mark on quality of woodland
Thumbs down

Dear Woodland Team,

I purchased a pair of woodland sandals(GD 1033111, TIN Number - [protected]S, LST/CST number.: [protected]C, SMC.: R0365, Bill number - 688) from AERO CLUB, WEST END MALL, VIBHUTI KHAND, GOMTI NAGAR, LUCKNOW, INDIA on 10.6.2012.

The buttons on the back side strip keep on coming off every 100 metres(adventurous??)
I am facing this problem since the very first day. I had sent an email about this to Woodland customer care on and on the basis of a reply from your end, I gave my sandals to AERO CLUB to rectify the problem on 23rd June 2012 (repair slip number - 30). During receiving them back on 6th July 2012 evening, I was assured by the AERO CLUB personnel that the problem has duly been rectified and that it will not occur again. Today, ie. on the 6th of July, 2012 – the day I have received them back, i am forced to write this letter out of frustration. Nothing has changed in these sandals. The back strip buttons keep on coming out every 100 metres and the only use they are being put to is simple walking. I shall be demanding too much if I expect to run with these sandals on. I had never expected this from a brand like woodland. Had this been some other third rung brand, I would have cursed myself instead.

Instead of delegating it to the franchisees, I would now request Woodland to intervene. If this is a case of product problem, Woodland must have experienced it with other customers also across India.

Kindly provide some permanent solution immediately instead of recalling the product again and again.

Regards,
Ashish Prasad
Territory Service Manager
Regional Office, Lucknow(North-3)


From: Customercare [mailto:[protected]@woodlandworldwide.com]
Sent: Saturday, June 16, 2012 12:31 PM
To: RON3/Prasad Ashish, L-E0(SNZ)
Subject: Re: defective button in my woodland sandals

Dear Customer,

Thanks for your mail.We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair will be taken by expert after looking the condition of the product.It will take minimum 10 days for the assessment.






Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Ashish.[protected]@maruti.co.in
Date:[protected]:09:25
To: [protected]@woodlandworldwide.com
Subject: defective button in my woodland sandals

I had purchased a pair of woodland sandals on 10.06.2012 from the store at the ground floor in Wave Mall, Gomti Nagar, Lucknow. Since the very first day, the back strap of my sandals are coming out due to loose buttons. I am not facing any such problem with my woodland shoes. Kindly look into the matter as soon as possible.

Regards,
Ashish Prasad
[protected]
Territory Service Manager
Regional Office, Lucknow(North-3)


[protected][protected][protected][protected]
CONFIDENTIALITY/PROPRIETARY NOTE

This mail is governed by Maruti Suzuki India Limited's IT policy which can be referred
at http://www.marutisuzuki.com/email-confidentiality.aspx
[protected][protected][protected][protected]

Dear Sir,

I had purchased one pair shoes from Chacha de hatti Parade Chowk Jamu on 14.03.12 which got worn out with in three months.It gives a shabby look.I went to the shop and he refused to change the shoe saying that there is no gurantee for shoes worn out.
Kindly look into the matter and expedite exchange.
Thanking you,
Yours faithfully,
Umesh Pandita
Gole Gujral Trilok Pur
Ashram Lane opp Ram shiv Ashram
Jammu
180002
mOB nO [protected].

Hai.. I am Manoj from cochin...

Last week i buy woodland shoe from M.G road Cochin showroom, at the time of purchase i just check my size and freezed, next day i not able to wear more than half an hour, my left side shoe is too tight and i got wound on my finger...

Yesterday i check with show room guy but they told me not possible to change but they offer some repair job in that....since its brand-new...

pls help me out....

Regards

Manoj

On 02/06/2012 i brought new T-shirt of Woodland to give a surprise to my Fiance but to my surprise as soon as i worn the T-shirt and left for Delhi ,i saw that the T-shirt is Exposed notches &Pulled / loose yarn. It was first time that i brought Woodland T-shirt which was meant to be said MEANT FOR ROUGH AND TOUGH IMAGE.
Pl find attached Bill.

Regards,
Rohit Devgan
M:-[protected]
[protected]@yahoo.com

hello

i have been using this woodland shoes article no- GC 0160106A ,Camel color. I buyed it on 15/04/2012 , now i am experiencing this problem of static electricity whenever i wear this shoes..... earlier i used to use lee cooper there was no problem... I even tried changing my socks but the problem persisits...

Woodland do not entertain the customer after purchare - What a bad thing abour company

Dear Sir,

I have purchased shoes of Woodland (Article No. GC 124105 Khakhi 40) from Aero Club, 10/31, Inner Circle, Connaught Place, New Delhi-110001 near about 4 months back.

Now 20 days back, the sole of the shoes was broken and when I have contacted to the shop at Aero Club, he told me that we can do resolling of the shoes. I have given the shoes and he gave me 15 days time for repair of the shoes.

Now after 19 days after continuosly visit to the shop and after calling, the Aero club told me that sole of the shoes is not available and repair is not possible, we are returning you shoes.

We have also discussed this matter to Mr. Bhushan at customer care and he did not reply me satisfactory and told me that repair is not possible and did not give me the contact no. of Area Store Manager. I have to takeup this matter to higer level that response of customer care of woodland is not proper.

I am regular user of Woodland from last 10 years and it has good brand image. Now I am facing problem for repair of the shoes. I am feeling very bad about the company and also I am thinking to update the response of woodland on facebook/twitter or other public website so that every body should aware about the company.

I request you to kindly repair or change my shoes on urgent basis.

Regards

Amit Gupta
New Delhi.
Ph. [protected]

i bought one pair of sandle in feb 2012 from woodland shop at bhopal.this pair lost its shape and sole in two months o[censored]se.this looks to be a deffective pair. I requested for exchange but showroom is interested in repair. I am not willing to wear a deffective pair and expect free replacement from such a branded company. please help.

Dear Sir,



My name is “SOUGATA MITRA” working with “TOSHIBA INDIA” as “MANAGER –SALES”.



I had purchased woodland shoes no: 52777 (khaki), from woodland store M/S: Aero Club, Shop No:-S-123,South City Mall,Kolkata-7000068 approximately 3-4 months ago

But, within a week I found that the stitching of one shoe is getting off…and shoe is not in condition to wear any more….for same I had drawn the attention of the shop owner…and he had promised to made it repaired from woodland factory…as he has gave me the guarantee of one year in any case of damage he will repair it free of cost….



After that I went to some my business trip, and after returning on 17/3/12 I gave it for repairing……now after 50 days….I made call of inquire to him and he has replied me that” my shoes are still not repaired and will still take more(not confirmed)days….

Sir, can you justify this matter? Why my shoes are not repaired & delivered, though Woodland gives the guarantee of one year? Why my shoes are not returnable? Why I have to wait for so many days?

I am the user of Woodland from last 6 years….I had use about 4 pairs of Woodland series….but I had never faced such problem…this time I am at fixt…but not getting proper response. Can you help me in this matter?



With hope of positive reply.



Sougata Mitra

Dear sirs,

i have purchased a shoe from woodland store . shop no - 15-16 , cosmos mall, 2nd mile , sevoke road , siliguri - 5
ph- [protected] . on 9 th january 2012 . product detail - Gc 0501108 khaki 42 footwear leather . of rs- 1680.00.

But after using for a week the colour of shoe was changed and when i went to the store and complained of it then .he denied to change the product and guide me to use polish . i took the polish but the store was the same again i went after one month i said him that the product is almost decoloured then he started saying that time of change is over ,

Dear sir,

hi sir I was purchased a footwear in woodland Chennai showroom , my bill no- 7321
1995rs. I have been using your brand for past 4 years still find better to use your product
This time 21-12-12 i have purchased it is a manufacturing defect product . Complaint letter
Has been submitted with a bill attached and the product , so please do the needful as soon as possible
my contact Ph-[protected]

thanking you,