Woodland Complaints & Reviews

Dear Sir, Madam,

I purchased one pair Woodland shoe (i.e. below detailed) from Aero Club - Woodland Store, Indira Nagar, Bangalore-560008. The cost was INR 2795.00. I have used it for around 10 times in a span of just 3-4 weeks (as I wear casual shoes on Friday and Weekends only). The Right-side shoe got two Cracks on its toe and approached the Aero Club outlet immediately regarding this issue. This is my 3rd Shoe and first time ever, I am getting this type of issue.

The Outlet people gave me the Repair Slip (No. #105; Dated: 20/Aug/2011) and now denying on Replacement saying misusing of shoes which is Not Acceptable at-all. It is around Two months to complete and I have given numerous phone calls asking on Status of my request but still they are saying “Our Manager will call you on Your Mobile and let you know what the possible things can be done.” Yesterday - 9/Oct/2011, I called to the Aero Club Outlet but same answer I got from the executive sitting in counter.

Shoe Details
Article No.: GC-0596108 Camel 43
Retail Invoice Number: 9720/2011123
Date Purchased: 12/Mar/2011

Aero Club Outlet DetailsAero Club Woodland Shoes
Unit 1, #365, 100 ft Road
HAL 2nd Stage, 6th Main
Indira Nagar, Bangalore-560008.
Phone: +[protected]

Please help me on this.

NOTE: The Email ID "[protected]@woodlandworldwide.com" given at WoodLand website | Customer Care section is NOT WORKING as the mail I sent got Bounced.

Hi

I purchased a shoe on 30th july 2011, I started to wear it a week ago. The leather in right show is very hard and it wounded my toe, also leather is less shiny as compared to left shoe. I called the store, they said nothing can be done. Can anything be done, like refund or exchange?

Here are all the details:

STORE ADDRESS:
AERO CLUB
GF-SR-14, GF-SR-15
ANSAL PLAZA
VAISHALI
GHAZIABAD
INDIA
TEL NO :[protected]

ARTICLE NO. : R16C 0561408 A65R 0 FOOTWEAR
PRICE: RS 2035

This mail will explain itself

Dear Mr Nagar,

With profound grief I am writing this mail to you after regularly visiting your Gaurav Tower Woodland store.

If possible kindly go through this trial mail & do suggest me the solution as it has been more than a year waiting for same.
Neither your customer care deptt. pick up the no to register the complaint or they revert back in written as you can see I have marked a copy to them but all this effort of mine is in vain.

In todays scenario where customer's vows are listen with utmost curosity Woodland is sleeping over kindly wake up.


Thx & Rgds

Prabhat Suharu

[protected]
From: prabhat suharu <[protected]@yahoo.co.in>
To: [protected]@yahoo.co.in; [protected]@woodlandworldwide.com
Cc: [protected]@hotmail.com
Sent: Wednesday, 9 March 2011 1:07 PM
Subject: Re: Unsatisfied with services.

Can I expect some reply ???

Prabhat Suharu
[protected]

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: [protected]@woodlandworldwide.com
Cc: [protected]@hotmail.com; [protected]@yahoo.co.in
Sent: Tue, 8 March, 2011 3:16:02 PM
Subject: Unsatisfied with services.


Dear All,

This is to inform you all that I am a regular buyer of woodland products since its launch.

I baought one jacket (jc) from chandigarh store sector 17.

The cost of that jacket is approx 3' plus. That jacket has some fabric issue all the suede stuff is coming out. No wash or dry cleaning has been done from my end.

I gave this jacket for replacement at woodland store Gaurav Tower Jaipur. Mr Jatin store Incharge has been kind enough to guide me.

As per him the jacket was sent for quality check @ Gurgaon but they dispatched same back to ur woodland store (GT).

This whole episode took around two months.

Than I tried calling customer care number given by Jatin since yesterday I made so many calls @ number given to me but no body is taking the call.

I tried doing same in front of Jatin aslo but no support has been rendered to me so far.

This speaks of commitment level @ Woodland for their customers.

Well I would request you to take same on priority.

Rgds
Prabhat Suharu
[protected]
Sent from BlackBerry® on Airtel

i am buy woodland shoe from here in rajkot but they give me wrong size now i want to change but shopkeer don't change it back me i mail to woodland custmercare they said me put shoe in shop it will be repair but my shoe back as it as.......
please reply me what i do...?
i want clam in consumer court but how to do don't know nathing.

I purchased a pair of Woodland shoes, model no- GC 0572108 BRO 41 vide bill no- 9910 dated 13.02.2011 from M/s Earthline Apparels Pvt LTD, Woodland Stores, Sector -30A, Shop No G-21 , Inorbit Mall, Vashi, Navi Mumbai. Soon after i started to use the shoes, severe pain in my left foot started. Primarily i thought it may be due to the new shoe pinch but the pain aggrevated and i had to consult Doctors who pointed out that the pain is only due to the new shoe and the shoe is pressinh hard at a particular point in foot. Blood test and X-Ray was done which justified the diagnosis. I had to go through medication for 3 months to walk properly.

I lodged the complaint with the Dealer on 10.07.2011 through their reference no CF22 and also mailed in this respect to the Company on their customer care email address. Through my complaint i asked for refund of my money along with the compensation for medication.
Till date i have not received any formal reply from either the Company or the dealer.

Hi,

I had bought a woodland shoes last year in August 2010 from your exclusive showroom at City mall gorakhpur-273001, within a year the leather colour is badly faded at some places.

i reached to your exclusive showroom at gorakhpur to register my complaint but it was one of my bad experience that i ever faced at such branded shop , the person at cash counter started shouting on me & misbehaved when i tried to tell them about that complaint. He also told me that you have no sense to take care of leather shoes.

It is my third shoe of woodland brand , i also bought one shoe for my brother but i didnt get any complaint .
Kindly look into the same.

Regards,

Sandeep Jaiswal
Kunraghat
Gorakhpur-273008
Mob no. [protected]

The complaint was sent directly to MD with a courier having the shoes worth Rs 5000.
Mr.Harkirat Singh Managing Director, Woodland
(Woodland Shoes India, 2168 , Gurudwara Road , Opp. Post Office, New Delhi, 110005
Ph:[protected]
When I was fed up with customer care and the shoe store…they just do pasting of such expensive shoes and give back….
But I am surprised even the MD do not care to respond …I will be happy if he himself say’s we will not do it.

Ashok Saini -[protected]
#######################################################################

To, 30/07/2011

Woodland Customer Care


Dear Sir/ Madam,


Today I am sending the shoe to your head office at Delhi, which had a problem from the day one you can see the mails exchanges.

1. As I was not ready to take back the shoe which was just worn 10 time and the sole pasting went off you can see the pictures.

I instead that it should be replaced but you were so kind to get the pasting done ….for a shoe which was worth Rs 5000.

2. I maintained not to collect the shoe which was given to your Saki Naka store on 9/10/10....

PLS NOTE THE DETAIL OF RETURN DATE : 9/10/10 ...REPAIR SLIP NO.. CF - 78, M/S EARTHLINE APPARELS PVT LTD SAKINAK, ANDHERI-E, MUM-72

3. On insistence and assurance of your store managers I collected the shoe in the month of "May 2011 after 7 month" when I had no hope from your side also thinking that let me see how long it will last ( you can check the exact date in the register of your store, as the manager is not willing to give it now).

4. After wearing the shoes just for 4-5 times now pasting of both the shoes have come out.

5. Your store manager says they will past it again, also he will see if they can do it or not. As the shoe is more than a year old, thought it was lying in your store for 7 month without being used.

5. I thought it is enough; I am sending this back to Head of the company so that he also know the quality of the expensive shoes in the brand named “WOOD LAND”.

Addressed to Mr.Harkirat Singh Managing Director, Woodland
Woodland Shoes India, 2168 , Gurudwara Road , Opp. Post Office, New Delhi, 110005
Ph:[protected]


Ashok Saini
[protected]

i had purchased woodland sandals from woodland store at munjmahuda,akota road,vadodara, some 4 to 5 months back.these pair of sandals were used sparingly.but recently the stitching of my right pair came out from onr place and the entire upper have now starting coming out and now i am not in aposition to wear it.i went to the store from where i purchased it but the manager of the store straight away refused to accept it without the invoice. but unfortunately i dont have the bills now but has agreed that the sandals numbering 41 4016 are not old enough bto torn out,and he suggested to lodge a complaint to the company.so kindly help me out and get my sandals repaired.my mail id ia [protected]@yahoo.in.also the manager has asked me to give a hard copy of companies affirmation. thanks.-ajay goyal

I bought pair of woodland shoes from ROCK LAND shoes Showroom M.G.Marg Gangtok, a month ago and found that is bears different logo (woodland /tree) entirely different from one that bought couple of years ago.
i just want to know Rock land Showroom is authorized dealer of Woodland shoes or shoes that bought is duplicate one,please let me know procedure to differentiate original from duplicate one. If above shoes is duplicate one that...

i purchase a shoe from nasik road retail store of woodland but the size of shoe is not as per the standard of manufacturing ie. the my foot size is 39 no. still I buy 40 no size shoes but still it is very tight and uncomfortable to my feets, two times I go to store for this problem the size not expand by as suggested and keep my shoes with them but in this 10-15 days the shop persons are using this shoes as marks o[censored]sing the shoes is observe by me and thay are denying to wear the by shoe but im sure of this. i brought back my shoe but still it is not properly fitted to by feet.

To,
The concerned,
I have purchased woodland shoes before 1.5 years. after using shoes for 8-9 months, shoes sole becomes open in 1 shoe, after 2 months of it another shoe having the same problem.i contact to woodland showroom name aero club, shivranjini, satellite ahmedabad on dated 10/7/2011 with slip no LR141.
article no.- G52777 size-43
after 15 days when i remind them, they told shoes can't repair.
how could be it possible? after purchasing shoes of 2500 rs., shoes quality finds poor, in same it can't repair too.
it can't be understand.
in advertise & by brand you shows your shoes quality is best amongst the others brand & in same you are not even capable to repair shoes.
as you said, shoes are water resist, then how shoes sole opened?
i am really very dissatisfied with your quality & service.
i want solution of it, either replace my shoes or repair it.
hope i need not approach to consumer protection cell, if not get justice from company regarding defectiveness quality faced of your shoes.

looking forward for best from you.

Regards
M.B.Jakasania
+[protected]
+[protected]

hi am woodland user i like woodland shoes none compny cn beat woodland shoes bt i wnna gve one drawbck i feel so far that these shows are extreme slippery in wet area its risky to get slip.. i thnk shoe designers should tke this considertion while designin new arrivals

Dear Sir;
I had puchaced a shoe, model no. SMW 874 from Sigra showroom of woodland from Varanasi, one month back from today, the size, which I was supposed to puchase was not available that time & ur showroom manager promised me to arrange it within a week.
But sorry to say that they are are making fool of me.
Kindly suggest what should I do ????

Rgds;
Ritesh Kumar
[protected]

One of Woodland shoes have a big crack to sole and another have a small crack to sole. I have purchased the this pair a year back( Unfortunately I have lost the receipt of the same) I have purchased this pair of shoes in Sangli City, Sangli-Miraj Road, Near Zila Parishad, Sangli. The shop owner refused to repair and said guarantee period is only for three months. He suggested to get repair these pair from private shoe repairs. It is disgusting to a brandname shoemakers like you. I have lost my faith in shoes manufactured by you. Please inform me on my following e-mail address about your actions in this regard. Thnaks

D.S.MACHNURKAR
[protected]@ymail.com

on 29 june 2011,i was in search of a rain jacket for my friend.i went to all the famous branded showrooms but i could not get one.and as a last trial i stepped into woodland where i asked for a RAIN JACKET.then i was shown a jacket showing that it is 2 in 1,can protect from both rain as well as from cold.i bought it for 5000 rupees.but the jacket in no way is protecting from either rain or cold.then i went back to the shop within 15 days to get the explanation about the product.the explanation i received is as follows:this is the third complaint we are receiving regarding this product but we cant help it out.it cant resist rain for more than 10 - 15 mins.i[censored] want u can file a case against it.so wreckless was the crew over there.

From: Kausik Ray <[protected]@gmail.com>
Date: Sat, Jun 11, 2011 at 5:55 PM
Subject: Quality issue with Woodland shoe.
To: [protected]@woodlandworldwide.com



Dear Sir / Madam,

I have purchased a woodland shoe from kolkata lindsay branch on July 2010.
The shoe details are given below.

Article no : GC 0135105
Colour Camel(NUBUK)
Size:42

Recently I have observed that the sole is coming out from the leather as pasting start deteriorating.
The photographs are attached here with for your reference.

This kind of quality issue is never expected from M/S woodland.Then what is difference between the other manufacturer with you? I think this kind quality issue only the eye opener for any kind of industry to re look in the process and quality for potential improvement.

My sincere request you to suggest me what should I do?


Looking forward to hear you.


Regards

Kausik Ray
Howrah
West Bengal

I had purchased a pair of woodland shoes on 09/03/2011 from
M/s JAIWAND SINGH & SONS
Woodland Store
E - 11 NSDE PART - II
NEW DELHI - 110049
[protected]
Tel.:[protected]

I started facing problem from the shoes after 45 to 50 days as the right leg shoes started making noise like that of the air puff and the leather of the same also become rough while the left leg shoe was still fine.
I submitted my shoes back to the same showroom on 09/06/2011. The Store Owner gave me the time period of 10 days and ensures me to call when the shoes are repaired. He never called me up and finally I called him up on 25/06/2011 and I came to know the shoes have been send back to the store without repaired mentioned "The Shoes Were Wear & Teared" as I was told by the Store Owner and handled me the shoes without repaired.

Pitamber Vats
( pitamber.[protected]@gmail.com)
(+91-[protected],[protected])

I have purchased a pair of shoes from woodland shoes franchaisee M/s Aero Club SB 116 B Mangal Marg Lal Kothi Jaipur on 20.04.2011 for Rs. 2020/- I returned the item to the supplier for replacement on 11.06.2011. After 10 days the supplier has intimated that the company has sanctined 70 % of ammount only.He also intimated that pay remaining 30% amount and can be obtain new pair of Shoes.
In this connection it is to informed that as per your gaurantee ( which is applicable for 90 days from the date of purchase) you are required to replace shoes without any charge. Therefore instruct your franchaisee M/s Aero Club SB 116 B Mangal Marg Lal Kothi Jaipur for replacement of shoes without any charge. Thanking You,

Giriraj Prasad Gupta.
Mail Id [protected]@yahoo.co.in

I have purchace a woodland shoe from reliance footprint (kandivali Growell 101) on 13th may & within 15 days the gum came out of joint & ur staff told u can collect any other shoe of same amount & I went on 5th of june & collected another piece of woodland & again there was a defect in another piece but they dont have same colour & size. I want to know that reliance footprint is a such a big shop & they dont have 2-3 pice of same size & colour . I was the 1st time customer o[censored]rs but i had a very bad experience.

I have purchased a pair of shoes from Woodland Shoes franchaisee M/s. Aero club, woodland store shop No. 2032 A The mall Bathinda on 3rd May 2011 vide their bill No.315 for Rs.2,595.00. The model No. of the item is GC 0572108 khaki, size 40. Yesterday (3rd June 2011) while removing the shoe from my right leg, the stiching on the upper broke,came loose and found small cut near lower shoe lasses of right leg which earlier seems like painted with polish. I returned the item to the supplier for replacement and he refused to do so stating that once sold items can only be repaired even if it fails withing few days due to manufacturing defects.

Paying almost 300% extra price we look forward to the company with quite a lot of expectations regarding customer service. Hope your forum will help innocent customers from treatments like this in future.