Airtel Complaints & Reviews

Sir i wished to link my adhaar card with my mobile no.[protected]. I sent a xerox copy of my adhaar card together with the original for verification at the airtel outlet at burdwan road, alipore, kolkata 700027 at 12 noon on 7th august 2017. I am 76years old lady. Your agent at the outlet refused to accept the copy and demanded that i go there personally to "give my finger prints". Even nationalised banks accept self certified xerox copies sent by mail or through representatives. Is this how bharti airtel deals with its customers?

I have lost my phone today along with sim card.
So i had taken new sim card in near airtel store and told that it would get activated within 4 hours. It's already been 48 hours but the sim card is not yet active. I am not sure whether these guys take responsibility of a customer.
Even after following up so many times, they don't care to reply to my emails. This is the worst customer support i have ever seen.
I don't know what their managers are doing and their responsibilities. I am done with this careless service.

I have an airtel broadband / landline installed at my residence for the last 10 years. The bill plan for this has been the same for a decade. I never got that changed.in the month of may 17, airtel offered me free 10 gb of data, which i accepted. This was start of series of troubles. The bill sent to me for the usage of may-june bill cycle has additional cost of the "free" data offered to me. The airtel billing system has completely gone bonkers. I received sms alert from airtel on the 13th of june stating that i have consumed 92% of the allocated 10 gb data. My billing cycle is from 17th - 16th of a month. I promptly stopped using the data on the said connection. The bill i received on the 17th of june had more surprises. It shows total 2.9 gb of data been utilized in the month (Which is wrong, i used 9.2 gb) and the charges on the reported 2.9 gb data are rs 2, 548/- + taxes. I fail to understand that the itemized billing has some cooked up data utilization of each day during the month summing up to 2.9 gb.. I have messages from airtel telling me that i have used 92% of the data of a free quota of 10gb (I have sms evidence of the same) till the 13th june 17. I have tried to interact with the airtel appellate but they are adamant and insisting upon claiming their bill to be absolutely correct and after receiving 2-3 calls each day for payment from airtel, yesterday i have also received "final notice" for payment for the concocted bill. I am again making an effort to reach out to airtel through this medium before taking this to the legal forum. I have always paid my bills in time and this time i am not going to pay for the concocted bill of airtel, even if it calls for long drawn legal battle.

Airtel relationship no. 12611436
Bill no.[protected]

I samadarshi (Bangalore), holding airtel mobile no. [protected]. I got this no two years ago. Now it stopped working, and showing only emergency signal/no service. I am not able to call (Dial & recieve) anywhere including customer care (121). You plz resolve this problem asap. Its very urgent. Otherwise tell me what should i do? Shall i take another no? I tried to call customer care and visited to nearest airtel authorised store they have charged rs.25 and handed over a new sim. Still the same issues since 3 days please do the needful. #airtel_india😵😡😈

Dear service team,

Hi, this is mr. Shaik khaza from ventrapragada having airtel prepaid connection no. 0091-[protected]. I lost my sim card, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card. I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Shaik khaza,
Ventrapragada,
521263.

One fine day your sim card got deactivated for no reason. When i checked with the local store they said it could be a sim fault (In a lethargic way). I asked them the procedures but they denied to help me out since the sim was under my wife name. Hence i gave my marriage certificate since my wife is in hospital for delivery. However, this sim has access to all my bank accounts and office vpn. Then a gentlemen helped me with a new sim to activate. Again that failed and did not get activated. Hence i traveled home town and got all my wife details and bought a new sim and it got activated within 24 hours. But there is no text messages received when an otp is generated. I called to the customer care today and asked for it. But they refused to help me. That too the agent rajeshwari was so rude to put me on mute and shout at me and then without asking my permission she threw-ed me into the hold ports. Then again i heard another person muthuraj who did even listen to me and kept on saying i understand i understand i really don't understand what the hell he understood rather then saying he cant help me. No i am not able to login to my vpn, not able to pay my bills, not able to purchase anything for my baby etc etc... Airtel service sucks.. How will a alien know about my countrymen.

I got the call from airtel cc (Customer care) to get the new modem and cc informed you will get 40 mbps speed (They did not inform about the speed will differ as per distance). I agreed to take a new connection. They installed a new modem, after being asked about the speed they informed that you will not the 40mbps speed as the main device (Which distribute the internet in the area) is installed far from your house it will not give you 40 mbps speed. If your home would have been near to the main device then you would have got, as they said. They said you will get the 16 mbps speed. The first day it did not work and it took me 2 days to get it fixed.in bangalore and being a software engineer i have suffered like anything for those two days. After escalating this issue they came up with some discount offer me. And promise you will get the 16mbps speed. After few days i start facing issue related to speed when i raised the complaint about it then they said you will not get 100% full speed. Now things are worst i was getting 2-4 mbps on 29 july 2017. I have registered complaints but did not resolved, to they called and said issue rectified and when i checked it’s again 6.6 mbps speed is coming. I am struggling since july first week and have not got any solution.

I have given complaint many times, i am paying bills on time. Please, do the needful.
I have attached screen shots of 29 july and todays date as well.

Hi,
I am Shamim, today I.e.7 Aug 2017, I recharged my family phone (airtel bihar no.[protected]) with 148 for unlimited airtel to airtel local and std calls. The money got deducted but no call facility was given. Please resolve it on priority basis keeping in mind the perception that Airtel is looter.
Thanks,

Respected sir/mam,
I already requested through call centre 121 two times to disconnect my bb connection in last month & customer care executive assured to disconnect. Even then, bill is came for this month also. Kindly disconnect my connection & relieve me from this torture. I can't pay money for this month. Already last month vacated flat.

Regards — b rajyalakshmi.

I got myself registered for the airtel secure plan after they advertised it so much in the t. V.
They claim to provide accidental damage protection.
Now my claim was rejected because they say the insuree was not careful enough.
Now if a person by mistake sits on his phone which was on bed, why isn't it being considered as an accident.
I will suggest people to be careful of this scam of insurance.

I was using airtel prepaid number [protected] for long time. Few months before i took that sim to abroad to receive sms from india. Unfortunately, i forget to keep it in network for about 2 weeks and then while trying to use the sim, i could not connect and saying not in service. Many times i have visited the service center. Since, this number was in bsnl chennai and then i have switched to airtel, they told that, this number will go back to bsnl. But bsnl said they did not receive this number in their list and hence with airtel only. While i tried to contact i am receiving the orator message as "this airtel number not in service." i would like to get my number reactivated to use. Hence, i request you to extend your help to reactivate the airtel number [protected] at the earliest please.

I recharged for 658 pack which says that local and std calls are free with 1.5 gb free data. They have not mentioned that it will not work on roaming in portal and when i called and asked them to cancel the pack within 30min from the time of activation, since that is not working on roaming, they have denied to cancel the came. They are not willing to change the pack for the worth of that amount.

I am using this postpaid 4g lte dongle from last 2 years but from almost 3 - 4 months, i am facing the network issue. The dongle will connect for 10 - 15 mins and then it will be disconnected and i have to reconnect multiple time. I have complaint multiple time but every time they have guided me to reset my dongle, id, and password which worked only for 1 days then again the same issue.
The current ticket no. Is 78073665 which created...

I was suddenly deducted an amount from my mobile on account of hotspots without my knowledge or wish .kindly refund me the deducted amount as soon as possible as this kind of illegal deduction without the customers will is unexpected from a company like airtel.

I have a 3g supporting handset.. On 4 july i called to cus. Care n ask him about 399 rs pack. I ask him that in 399 rs company gives 3g/4g data/p. D for 70 days and unlimited calling in india anywhere and i have a 3g handset so the 3g internet will do in my handset or not?
Customer care replied me that net and calling both will work in your handset but the speed of internet will be 3g.
After recharging of 399rs the internet didn't work in my phone and calling work only one month. The company making public fool by saying wrong information... What is this?

I'm pooja faterpekar from valpoi goa. I'm not having proper range for airtel sim card here.. Because of no proper range here at valpoi customers don't by ur airtel simcard n if some one had buyed tht sim thn thy deactivate that because of range issues. Most of the people had changed there simcard due to range problem and many of people from our village had stop buying it...
So i kindly request u to look after tht otherwise u will loose customers..

Dear sir / madam,
hope you are doing well!!!
i am noticed that, my airtel sim card and network was not worked in united arab emirates (uae) from last month.(my airtel sim no: +[protected] at the same time, i was already communicated in your consumer complaint website via e-mail. I have merged my bank otp, all phone contacts and important official purpose that my sim number linked. Right now my sim has not identified due to ec recharge have not done. Kindly activate in my sim activation in here (uae). Humble request please activate in my sim here (uae) and i will ensure proper ec recharge in here regularly. So please helpful as to ec recharge in my airtel sim card activation and my regular usage. My uae no +[protected] / mail- [protected]@gmail.Com

I have subscribers for 999/- rs data pack for 4gb for 28 day on 30 july till august 4 i was able to use it. On 5 they deducted my accounts balance of 300. When ui contacted 198 costumer care they says that mine is 3g sim card i got to upgrade it. But my sim card is 4g.in their records its showing 3g card with number that is different from the i am having. I went airtel store anand gujarat to upgrade new 4g sim card. They told it will be upgraded in 6 hours. And i received email saying i got sms my new card no to 121. I did that too. At 6.30. Pm i received message saying my new card is upgraded. I check i am unable to use new card. I again contacted 198 they says that airtel stores have not upgraded. So i got to visit again since sunday and monday being holiday i am unable to contact them and unable to use 999/- data pack.

How can airtel accept a recharge on different operater (Vodafone) and give confirmation massage?
My mobile number [protected] is belongs to vodafone operator, today i
Recharged my number using haptik app, in hurry i wrongly selected
Airtel operetor instead of vodafone, after the recharge get pending i
Was pretty sure that the recharge will be failed and amount will be
Reversed to my original payment mode,...

Airtel customer care executive called me to port my number i accepted to port it to airtel from reliance. After sending port sms at 1900. I have given the code to him (Airtel agent). He told me it will take 5-7 days to activate. It has been more than 10 days my reliance service is cut down now. And i have inserted the airtel sim that they have provided it is showing no service. I got the call from executive that your number will be ported to airtel from reliance.
I tried to call customer care they are saying that you go to shop where you have ported the number. I am unable to use that number cause there service from either of them.
I called the person that has given the airtel sim to me. He is not picking my calls and he has blocked my number.