Airtel Complaints & Reviews

I am NRI with OCI card and citizen o[censored]SA. I have taken a prepaid number few month back so that I can one day link it with UPI using my ICICI NRO account for UPI banking.

Currently, I need to recharge this number to activate UPI on ICICI NRO account.

So I tried to recharge it online using ICICI NRO debit card and it failed to process. How can a NRI retain an Indian mobile phone (prepaid) number using NRO account...

Hi,
I have raised a request for wifi installation over the phone and i also paid to 3500 rs to the airtel service online . But from last 5 days vender are fooling that sir we will be there in an hour after some time they are not picking my call that happens every day from last 5 days but still it is pending and to the airtel managers they told they are facing technical issue thats not possible because they are visiting to my home how they can say a technical issue please do something on that

Respected Sir/Madam
I have purchased a airtel xtreme fibre under airtel black scheme for Rs.4000/- in which his sales person have promised me to give unlimited internet with 16+ OTT including Amazon Prime and after installation when I am not able to see amazon prime then I called to sales person he refered to other person and finally got no solution then I called Airtel customer care 121 on 18th and they have told me to wait for 24 hours to activate the plan then I again called to customer care on 19th then they again ask some time and assured me that my issue will resolve soon. I also told that if Amazon prime is not available then I am ready to surrender but they ask me some time to resolve the issue and assured me that if it is promised then you will get Amazon Prime and they have send me this message.
Dear Airtel Black Customer, service request for your Airtel Digital TV ID [DTH Service Request. Account Number] towards [DTH Service Request. Sub Type] is[protected]. Expected Resolution Time is 6/20/2023 05:58:00 PM. For more details, visit Thanks APP anytime click https://www.airtel.in/5/trckrqst
But still my issue not resolved then again I called them and they again send me this message.
Dear Airtel Black Customer, service request for your Airtel Digital TV ID [DTH Service Request. Account Number] towards [DTH Service Request. Sub Type] is[protected]. Expected Resolution Time is 6/23/2023 11:03:00 AM. For more details, visit Thanks APP anytime click https://www.airtel.in/5/trckrqst
But still my issue not resolved then again I called on 24th and spoken to their supervisory team and she admitted that sales person have given me fake promise and advised me to discountine the plan and assured me that I will get my full amount refund I.e .Rs.4000/- after discountiue so I have given my consent after her confirmation that I will get full amount refund. On next day my DTH services deactivated and received call for broadband deactivation and the representative has asked to continue the plan and requested me to send mail to
[protected]@in.airtel.com citing my issue of Amazon prime and assured me that it will resolve then I send mail on 25th June but got no response then again send mail on 27th and received mail on 28th they send me mail mentioning this-
Dear Ashish Kumar,

Warm greetings from Airtel!

This is in response for your email regarding refund for your Airtel black account [protected].

As per your concern, I regret to inform you that you will be not receiving the refund of Rs.4000/-, the excess amount in broadband account will get refund and the amount posted on your DTH account will not be refunded it will be deducted as one time installation charges.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
After receiving the mail I immediately called 121 and forwarded my call to manager team (senior to supervisory team) he told me that no installation charge will deduct only uses charge will deduct then I urged him that your supervisory team assured me that I will get full refund. After my perusal he lodged my complaint and told that my complaint is forwarded to dedicated team and they will listen the recording (I requested them to listen) and resolve my issue but again my issue has not resolved and again I called 121 on 2nd July then they told that I am again accelarating the issue and it will resolve within 24 hours but again it has not resolved and I did not received any communication then again I called on 4th july after get frustrated with all these thing and requested to transfer my call to manager team (after spoken to supervisory team).Now manager team member Mr.Tarun has spoken very rudly and threaten me to do anything I want but I will not get my amount refund as it is not in their policy.
It is requested to take necessary action to refund my Rs.4000 along with mental harressmment amount upto Rs.10000/-.
I am ready to produce all the recording I have spoken with airtel team and same can be ask to Airtel team also.
Regards
Ashish Kumar Mishra

I use Onlinesbi.com (SBI Site often). I have two connections - Airtel and Jio.
Via Jio I am able to connect to the site. If i try connecting thru Airtel Link, I get a connection time out message. I have tried various possibilities and convinced now that there is something wrong in the way Airtel Connection is configured. I haev been raising tickets with Airtel since April 2023 and each time the ticket is closed without resolving and...

Dear Sir, I wish to bring your notice that there is a Airtel Broadband junction box in front of my house. The junction box was installed without my knowledge. The installation of junction box is such that it is infront of house. Now the junction box is causing a lot inconvenience to me. The public are using the junction box as garbage dump yard. I cannot park my Four wheeler in front of house.
It is requested to remove or shift the Airtel Broadband Junction Box at the earliest.
Thanking You.
Nagaraj Adiga, #101, Site no 48,
6th Street, I main, Bank Avenue, Horamavu
BENGALURU, KARNATAKA 560043
India, ph: [protected]

I recharged with an amount of Rs 1799/- on 1 Jul 2022, at around 5:30 PM. The plan validity was for 365 days. That is, it should expire on 1 Jul 2023.

But Airtel keeps sending me a message that my plan expires on 30 Jun 2023.

When confronted, they say that I am in anguish and again reply with the same message that "your plan expires on 30 Jun 2023".

I know it's only 1 day or even a few hours difference, but if you let the companies do whatever they want we as consumers will suffer a lot in the future.

Dear Airtel Team,

I did recharge to an unknown number.
Requesting you to please revert to the correct number.

Wrong Number: [protected]

Transaction ID: NX23062911550775516045341

Recharge Amount: 669

Correct Number: [protected]

I have DTH Connection at my home, which is prepaid. On 25th June inspite having recharged for 300 Rs, the connection got disconnected within one day and the balance went down to Negative. Currently my balance is -1, 500
I haven't subscribed for any extra services (broadband, xstrem etc) nor Im using Postpaid.

I have recharged successfully but not got the benefit on 23rd june so did it today ( 28th ) as well and got the benefit now . My kind request is that I should get my 23 rd june recharge money of Rs 181 back as early as possible .Thanks .

I have a done a recharge a of rupees 209 the money got deducted but recharge is not done yet. The reference no.[protected]
Pls help.

Hello Team,
I have call with airtel customer care and their supervisor, they are not taking complaints about the store which is present in 504208 and below address.

Problem : Change of SIM costing 50/- as per the airtel customer care and the terms of AIRTEL, but these store is charging 150/- and talking very badly with the customer. This is my second time i am experiencing the such issue with this store and no action has been taken till now by the airtel.

I am V.Balasubramanian from Uthamapalayam, pincode - 625533, Theni District, Tamilnadu.
using [protected] as primary number and [protected] as my secondary number.
a week before i lost my secondary sim ([protected]).. i went to nearby store location (link added) on 3.00pm, 22nd june 2023 named KT Communication run by Sathyan in SH 102 Uthamapalayam, Theni District 625533
https://maps.google.com/maps?ll=9.80459, 77.335692&z=18&t=m&hl=en-IN&gl=US&mapclient=apiv3&cid=[protected]

The store workers demanded 150rs for sim lost procedure to deliver a duplicate sim. i conatcted airtel customer care 198 from there itself and the airtel customer care person told me that the charges are upto 100rs only and told me to get a bill for any additional charges that the fixed charges. . then i demanded bill for the said amount 200rs, the store worker refused. Then the store worker put Mr. sathyan on phone call and i spoke and demanded receipt for the sim lost charges .he also denied and refused to give the bill and he added that if i want the bill, i shall go out and buy duplicate sim wherever. he told that the service is available in that store only without bill and that is the store's usual procedure...
He spokes in a very rude way.. not even he knows how to deal with a customer.
Take action against the distributor and the duplicate sim charges must be as same fixed by the airtel charges.
contact : Balsubramanian [protected]

Due to poor network coverage of Airtel, I want to port my number to other networks but got message like UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Due to poor network coverage of Airtel, I decided to move on other service provider. I send message to 1900 to port my Airtel number and get a message “UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.”so I call Airtel customer care they never respond.

Sir/Madam,
I have used my Airtel sim card ([protected](Tamil Nadu)) for 2 years. Yesterday onwards not working my sim card. showing sim no service and registration failed. please help me to fix my problem. I'm looking forward to hearing back from you. Thank You.

I'm staying at Kalyan, my mother is staying at bhyander and is a Cancer Patient, since the Airtel prepaid got corrupted, i visited the Airtel gallery at bhyander to change the sim card from my father's name Kenneth Peterson [protected] to my name Ronnet Peterson, all documents were given and i was told by your representative that i should be present at home at shahad Kalyan on Saturday 24/06/23 for verification, i had to leave my mother who is a Cancer patient, but today is 26 and still nobody is come for verification, tried calling your representative but no response from him, this is how Airtel is giving service. I will be going back to Bhyander tomorrow 27/06/23 as i cannot leave my mother alone at home.

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Many times port my number but same message reputed company please Port my number and UPC code generated

I have recharged for Rs. 239 for my airtel no.[protected] through google pay (transaction ID:[protected] on 11 june 2023 for which the amount was debited from my bank account but did not reflect in my airtel account. I have requested for refund the same day and promised to recieve it in the next 10 days. But as on 25 june 2023 i still haven't recieved my refund.
Please resolve this issue.

Please email me . It's emergency

Hi myself amin dodhia i request for porting from airtel to bsnl today i recevied call from airtel executive he provide me worong information and misguide to cancelled my porting request i had complaint in airtel but i known they wont do anything regards this problem i request you please take nesscary action againts them i have airtel employee is number mob number ;[protected] and i had recevied call from [protected]. this people are working for airtel