Apollo Pharmacy Complaints & Reviews

Hi,
I am raising this complaint behalf my mother. My mother use to buy regular medicine in Apollo Pharmacy in Navalpur, Ranipet on monthly basis. We are getting some times home delivery. Mostly we are not getting home delivery and all requested medicine in the same even informed in advance. Also when she go there they(few) are not responding polite and immediate answer. For a Senior citizens regular customer this kind of behaviour is not entertaining. Also last Saturday 29May21 she went to buy some medicine on confirmation of availability over phone, but she initially told not in stock then other employee offered to search and he is speaking by removing mask . He was looking sick on that day and my mother is Sick now.
I also experienced similar response as delay in giving medicine at this branch .
Hope you will necessary measures to improve so others are not impacted.

Apollo BP machine...USB option is there for to use...but not Working...asked in pharmacy...paid 2070...

Kindly take the necessary Action...

Dear Sir,

I am Satyajit Patnaik a Premium Member Of Apollo Pharmacy My No Is [protected]. I am a regular costumer of Apollo Pharmacy used to buy Medicine worth about Rs 3000/ - every month and get credit point but last
two month they suddenly stop giving Credit point, when ever i am complaining they just giving a answer that they will do it but it never happened. Lastly i had complain to their Call center they ask me to send a mail to their Feedback center but the mail address is wrong .They give me
[protected]@oneapollo.com but this address is wrong .
Kindly help me ...
Yours,

Satyajit Patnaik

The medicines which I have ordered was suppose to be delivered on 29th May 2021. Every day they say it will be delivered tomorrow. But three days has passed and I have not received my medicine. I have made 16 complaint to the customer care and no one who is responsible from Bach end team or the responsible person has called me. I feel like cheated for 4 days as I have paid Rs 2224.70 on 28may2021. I have made the order after checking the availability and the quantity.

Hi,

I ordered Axe Oil 56 ml vide order no :[protected] on 20/05/2021 and paid Rs 589 but received other items of some other person

Wrong item was delivered on 29/05/2021.along with wrong bill in the name of some other person with 3 medicines.

Attaching

1.Order Screen Shot

2.Courier Package picture

3.Wrong Bill

4.Medicines inside the package

5.Courier Package Opening Video Link

https://youtu.be/tH5tAMyxCWQ
[protected]
Opened a ticket with the title and no

[##833095##] Apollo 24|7 : I have issues in order delivered

They are not responding to the ticket and not trying to resolve this.

Regards

I placed an order for apollo oxymeter on 19-May-21 thru Apollo 24 7 App. I received product on 21May2021..but surprised to see oxymeter was of a different brand..Medicare..billing has been done for Apollo Oxymeter.I made a complaint and was asked to submit image of the product and bill. I submitted all the documents on 22May2021. But no response received then I called up customer care and was assured that it will be resolved within 24 to 48 hours..but no resolution has been received even after 9 days.
Pls look into the matter and make arrangement for an early resolution. I needed oxymeter due to an emergency but now I am forced to wait due to non responsiveness of your team.
You must acknowledge it is also a case of fraud for your Company where billing is done for a particular product but other brands are being given to consumers. A must case for investigation.
Regards CA Rajesh Kumar Vishnani M [protected]

I had purchased a Oximeter on 12/5/2021 from Apollo Pharmacy and they did not accept the credit card which normally they would accept and even on that day, they accepted credit card for the other medicines that I purchased on that day. On the contrary, They had asked me to do the Google pay for the total amount of Rs. 1700/- which the claimed as the price for the Oximeter. That did not work in my mobile on that day. Hence I went to the nearby ATM and drew the cash and paid the staff Rs 1700/-I am sure I was overcharged as well as they have not provided me with any invoice for the item that I purchases

I am Dr.Arun general surgeon from annanagar.
i went to apollo pharmacy annanagar 18th main road on 25th may 2021 to get medications for my mother.
As i entered the pharmacy
pharmacist Mr.Sankar.S was sitting in a chair and writing something in a book.
I asked for a medications, without looking me he said its not available and kept on writing on his book.
I asked him this is how you treat your customer, he said i am busy right now.
I showed him my mci id card and told him i am
a doctor. Then he stood up and said there is no medications. As i asked him about different generic medicines, spontaneously he said he doesnt have those medications and kept writing on his book. I asked him to check in his computer about the list. which he denied again
I used to get a lot of complaints especially from this annangar branch about the rude behaviour of staffs from my patients and even from my parents.
today i have witnessed the same.
These kind of people contribute a mojor help for the society at this pandemic movement.
But here we see a bad example of people who serves for the community.
The pharmacist who cant even respect a doctor,
how is he supposed to be responsible enough
and serve the common man of India.
apollo pharmacy please take necessary action into these kind of ppl at pharmacy.
He has bought apollo pharmacy a very shame.
Bad work/ bad person / worst customer service.
i am attaching the id card of the employee.
thank you.

contact

dr.[protected]@ymail.com

This Branch is very bad sarvice

On 18 May 2021 I have ordered an oximeter from Apollo app and once I unboxed it I found the product to be faulty as even after installing the batteries it is not getting turned on. I have raised request for return, I have even emailed the product picture to the email Id provided still no revert received for the replacement highly disappointed with the quality of the product received need this to be replaced or better refunded

I have purchased bp monitor machine but its fault and i raise a request for return but no response have been coming from Apollo 247 Pharmacy, i already try to contact on toll free no [protected] but no response, only they have autogenerated email response. Please try to resolve my problem as earliest.

I placed a single order on April 30, and it is split into two orders.
1st order ID :[protected] worth Rs. 122.50
(Rs. 99.80 from debit card and 22.70 from apollo credits)

2nd order ID :[protected] worth Rs. 691.25
(Rs. 563.13 from debit card and 128.12 from apollo credits)

The order is cancelled on 2nd May, I have received the refund of 122.50 for[protected]

I did not get refund for[protected] worth 691.25, after multiple follow ups with customer care they are mixing up the refund of these two orders and is not resolving the[protected] refund.

I did not receive any refund for[protected].

My dear sir tomorrow Apollo pharmacy DLF (code -13310) transaction amount 2123.bill Apollo advantage balance no add.

Please balance add my transaction

Dear Sir

I am your circle member.

Apollo Doctor through online consultation prescribed the medicines. I am corono patient. For speedy recovery Apollo Doctor prescribed the medicine. Billed and packed on 16th itself. Still not been delivered. Kindly deliver on urgent basis. Order no.[protected] dt.16.05.21.

Another order no.[protected] dt.15.05.21 still not even billed and packed. But app is stating now it is billed and packed today.

Requesting you to kindly take necessary action to deliver the two orders immediately.

You are stating us Express delivery in 3 hours I agree you would be having heavy order but for medicine such a delay should not happen.

Regards
Malayarasu S
[protected]
22.05.21

Apollo pharmacy, chinnavedampati, Thudiyalur Saravanmapatti, Coimbatore branch is not giving hand sanitizer. The bottle they ket is empty for an year and no seriousness on safety..

The pulse oximeter which I bought is not working properly.The readings are showing without the fingertip inserted and also any other instrument like for pen is also showing spo2 and pulse readings below I'm attaching the proofs...

In Dindigul district. Natham medical shop near bus stand ... They not delivered to my home ...they we received instructions from higher officer...and also landline phone reciever taken out ...only when I came take to medic shop I can buy

Atleast they keep landline properly and respond to the customer...

If the medicine available I can go elso I won't

Kindly keep landline reciever properly and respond to the customer

5 years of customer

Order id[protected] Order cancelled date[protected]
Amount to be refunded- Rs 886.13
I have not received the amount yet. I have made more than 15 calls to customer service team. They just say they have escalated the matter. Nobody is taking any responsibility. I never knew Apollo brand is in hands of so much irresponsible people who doesn't care about people's hard earned money in these difficult times.
Kindly refund my amount.
Thanks

I am trying to buy the above said tablet for the past week, It was unavailable in Chidambaram Apollo pharmacy, since I am a heart patient i need this to take as a regular medicine
Kindly send the tablet to the Apollo Pharmacy, Chidambaram, Cuddalore District

Please initiate return request which is open on your app. There's a nn issue with the oximeter I ordered. Order[protected]

I have reached customer care several times but in vain.