Apollo Pharmacy Complaints & Reviews

I have placed an order back in march order no.[protected] and as the medicines were not delivered even after multiple follow ups.. I cancelled the order in april and i'm still waiting for my refund.. It has been close to 3 months and whenever i call agents say 24 hours.. Nt sure what is happening and the agents dont even respond properly. Im still waiting for my refund of 1162.80 and i need it asap as i have waited long enough..

I have an apollo membership card which was registered a while ago with the mobile number that is no longer valid. Hence, i would like to update the number on my apollo card to the current one. I have been trying to do this from a very long time but didn’t get any help. Hope you can help me figure this out. Thanks in advance...

I ordered for a n95 reusable face mask order no.[protected] four numbers - amounting to rs.1170/- as net amount after discount. The product which got delivered is not reusable and not what is shown while ordering. The bill amount is also different ra.716.40/-. Bill no.16873cs[protected]apollo247 dated 29th june 2020.

I have placed an order on 26th june 2020.
And on 27th the order is cancelled by apollo itself

Didn't get the refund yet and didn't inform the reason why they cancelled

Reference number 2641803

Related to order id :[protected], this order was pending since 11 march 2020, not order was delivered nor refund initiated till date even after talk to customer care always give us a assurance to wait. The apollo pharmacy customer service also very very substandard they not provide any docket no.in reference of complaint nor declair his/her name and also left in mid of chat.

I want to know the current status of order id :[protected], which is still shows pending. Please short out this issue.

Thanks,

I have 2 issues with this order. Order id :[protected]

1) i ordered 15 tablets teniva m but received 10 tablets tenelnat m.
2) i asked for return through customer care phone on friday. But no one picked up yet.
How will you alter the medicine which is not in the prescription without even checking with us?

Whenever i contact your customer care, it's always not reachable.
I contacted chat service, they told me it was escalated and will get back to me on monday (June 8). But its been 4 days (June 12) no resolution.

It's been 2 weeks i received the medicine, this is how you serve customer and there is no customer service at all.

I'm chasing in all possible ways but no response from apollo customer service side.

Really unhappy with apollo pharmacy service. Please resolve this asap.
My contact # : [protected].

I've Ordered for Medicine on 18th May and the Delivery Guy has charged me twice. He initially requested for GPAY (Bill amount is 697, I transfered 700 Rs), then he said that Server is not working and took money from me aswell (additional 700 Rs). Order No:[protected]

I Called the Delivery Guy many times, initially he said he didnt get the money from GPAY and will transfer back once received. Now he is arguing with me that he didnt get his salary and he cannot transfer the amount. This is very inappropriate to take customers money.

Im Attaching all the proof of my order and Amount Transfer from GPAY Aswell. Request you to process the money back to my account

His Name is Riyazs Rahiman ([protected])

Hi,

This is husain resident of 233, out colony sainikpuri, secunderabad, telangana 500094, phone [protected].

I bought hot water bottle from defence colony appollo pharmacy near syndicate bank (Syndicate bank now labelled as canara bank also, nearly three months ago.

As expected i just misplaced cash bill as i was not aware that i might need to replace hot water bottle as it started leaking from bottom.

Today, i had gone to replace it as there is one year warranty on it asking counter person that there is one year warranty on it.

Mr. Kishore, the supervisor, refused to replace bottle without bill. I requested him that he can find out bottle details by simply my phone number. He refused saying that he cannot waste his time on search. Initially he said that there is no replacement of bottle and when i showed one bottle kept there for sale, he asked bottle. Any bill can be searched by simply phone number.

I asked to give his phone number so that perfect complaint can be booked. He refused to give his number and said in entire appollo pharmacy there is only one kishore and he is not afraid of any one and even asked to me leave immediately otherwise it can result in anything.

Please look into matter and replace bottle as per company rule. Its not matter of money, behavior and company rule matters most.

With warm regards,
Husain ([protected])

I had made a upi payment through sbi yono app on 08/05/2020 and my sb a/c *0799 was debited by rs.318/- but the storekeeper at appollo pharmacy at vidyanagar, hyderabad said that their account was not credited and took rs.500/- cash from me. I have even enquired through my bank (Sbi) who confirmed that the beneficiary bank (Hdfc) got successful transaction for that upi payment (Email screenshot attached). I request you to kindly return my rs.500/- which the storekeeper (Ph:[protected]) is refusing to give it back citing all false information that the transaction was not successful.

Hi
We have noticed from starting of lockdown: daiper packets and medicine sales are not providing as per mentioned offers.
When trying to question then salesman is behaving rude with wrong words in this branch.
Also we noticed face mask sales are too costly. And they are not following government orders.
Here employ is slow worker. There is no efficient worker in this branch.
All these complaints are found in below branch. Please visit this branch and do necessary action on them.

Branch details:
Rd number 14, venkateshwara nagar, resham bagh, banjara hills, hyderabad, telangana 500034

I have made purchase on apollo pharmacy website on 15th may 2020 with order id :[protected]. Firstly they put my order on hold due to invalid prescription and when i mailed them a proper prescription they didn't process my order instead they cancelled the order without any information or notification and then they kept my money as well. They didn't provide any refund as well. Also the customer care is quite stupid that they won't attend the calls or reply back via mail. They aren't aware they have an online e-commerce business to handle. Please shut down this fraud business and make them refund my amount, it's already been 12 days since my order was cancelled by them.

My name is md. Yakub visited apollo pharmacy situated in danvaipeta, rajamundry on[protected] and purchased medicines and sanitizers worth of 1800 for which we have asked a free compliment of glucon - d or shower to shower offer vide your consumer text dated[protected]. I was waited half an hour in your store neither stock is readily available nor your accounting system was not permitted to get my free offers which ids totally regrettable and disappointed me.
Its my suggestion in future do nit forward such fake text messages to the consumers to make them fools and a proper instructions or update to be provided to your staff members to avoid confusions among your staff members in your medical stores. And consumers like me hanging around in your medical store wasting our valuable time for nothing.
Thank you.
Md. Yakub mobile no. [protected]

He is not giving bill if you demand the same he says no such a medicine what I need to do l

Respected sir/madam

I thontaraj urs t s ordered nestle nan pro stage 1 on 28 march 2020 till now i didn't get the product. My order number is[protected]. Please requesting you consider my complaint to cancel my order and return my money back.

I attached the screenshot of apollo order details. Please go through this and do the needful.

Waiting for your reply
Email: [protected]@gmail.com
Contact: [protected]

Thanking you

Dear sir / madam,

I am writing to you to raise an issue about: health care

The issue that i have experienced was: this is a medicine order placed using mediassist order number 3301373. And the order is due to pickup from apollo pharmacy hosur bagalur road.

The prescriptions attached in the order had more medicines but we needed only few medicines from the prescription. But they have billed it for all the medicines. But we no longer need those medicines. And we have requested them to provide the medicines only we need it from the prescription, but they have refused it and forcing us to take all the medicines which is not needed for us. And they are claiming they received the billed amount so it doesn't matter for them which is really rude.
I requested them to cancel the order which is also they are not doing it.
So kindly resolve this issue.

It occurred on: 05/05/2020

Provide the medicines only that we need from the prescription for the billed amount.
Educate the pharmacy to behave properly with customers.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Manjunath chikkanna

Order number :3301373
:

19/48, a12 anna nagar
Hosur
635109

Sir/madam,

I biplab agarwal from kasba purchase new born baby diaper of apollo co. Few
Days back for which your staff didn't give me bill but however he said he have
Given me discount of rs. 50 in my apollo card [protected]. Today when i ask him
To replace those diapers with new small size diaper he deny and say cannot do it
Without bill. When i ask him to redeem my rs. 50 on new purchase he said he
Don't have internet. This is a very disappointing behavior from such a renowned
Pharmacy. I purchased from apollo store near ballygunj station. Requesting you
To look into the matter.

Hi team,

I would like to inform you that your one of pharmacy is selling the product in black money (Extra money than the price printed on packet)

2 & 18, gf, crossing republic, township pn 6, block q2, kings avenue
Ghaziabad. Up. 201010

We have bought some product during lock down period, they sell to us on extra amount which is printed on the packet.

The product price printed on packet is 590 but they sell at 605 rs. So it's not about the issue only for 15 rs.

1. They sold product higher amount than printed.
2. Not sure, if they did the same with other customer's as well and earned black money.

But as per the govt, guideline its not acceptable to sell the medicines more than print rate.

Date of incident:- 8th april

Not a complaint. Request to send me the copy of bhel prescription, i handed over to bhel apollo pharmacy at evr building nandanam in february 2020. I do not a have copies. Since i need to use the same prescription for buying medicines for may 2020. Since i do not a copy please send it by e mail. I tried wih your nandaman pharmacy and there is no response. Hence this request to you.

Details : name. Srinivasan t. S and prema srinivasan (Two prescriptions)
Rty no 0224. Bhel piping center, g. N chetty road, t, nagar
Chennai

ஐயா என்னுடைய cust card [protected] lock ஆகி உள்ளது என்று துவரங்குறிச்சி (திருச்சிமாவட்டம்) உங்கள் அலுவலர்கள் கூறுகிறார்கள் ஏன் என்றால் பதில் சொல்ல மறுக்கிறார்கள்.ஆதலால் lock ஆன card யை release ? செய்யும்படி கேட்டுக்கொள்கிறேன்