Apollo Pharmacy Complaints &amp; Reviews

Address: 600033

I am a regular customer of this pharmacy and when i require a particular qty. Of medicines, the shop keeper is not ready to deliver and their demand is a complete strip only they can supply and they cannot give it 20 or 30 nos. Of tablets which i want. I have done a bypass surgery and every month used to purchase for rs. 3, 000/- to 4, 500/- medicines.

When i checked with him why you cannot delivered the required qty what...

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Address: Ambala, Haryana, 133001

I was in the impression that apollo pharmacy is one of india's finest pharmacy i was absolutely wrong.

It's been over 2 weeks you have not delivered 3 medicines out of total 4... Nor you are refunding my inr 1500. I am failing to understand what's actually happening is this such a big issue that it has taken 15 days.

Order no:[protected] #apollopharmacy

You are wasting my time, it's really shameful...

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I have ordered pampers premium pants 68s n himalaya baby wipes from your website.. I paid total rs.839 for diapers and the bill i got is of rs 699
And i have ordered 68s but i got 54s.
Your costumer service inform me about the unavailability of himalaya wipes but still didn't got the return amount..
This is the first time i've ordered from your website and i'm totally disappointed..

Apr 17, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-16 in your mail to enable us to address your concern on priority.

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Address: stage, Vinayaka Layout, Vijayanagar. Landmark:More Super Market Bangalore 560040 Karnataka, 560040

I went to apollo pharmacy behavior of staff was reckless and rude, and after payment they are not giving change to most of the customers, if we ask change they will tell no change and after asking they will give waste chocolate by force
Please take action against pharmacy staff,
I am uploading photo of the staff,
Please find the attachment.
I hope apollo continue to support customer service.
Thank you.

Apr 15, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Mar 13, 2019

Updated by D Subbu Reddy I went to Apollo pharmacy behavior of staff was reckless and rude, and after payment they are not giving change to most of the customers, if we ask change they will tell no change and after asking they will give waste chocolate by force
Please take action against pharmacy staff,
I am uploading photo of the staff,
Please find the attachment.
I hope Apollo continue to support customer service.
Thank you.

Verified Support

Mar 14, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-17 in your mail to enable us to address your concern on priority.

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Address: A-2/11, hojiwala industrial estate, damdi road no.10, Sachin, surat, Surat, Gujarat, 394230

I'm ankit bardia & for my hair treatment i regularly purchase minoxi mx-5% but this time i get fake/very poor quality... When i open the box the bottle was almost empty. Bottle is scratched, the barcode on bottle is scracthed.. What is that..
I have clocked two pictures of that...
I m really disappointed with quality of product.
U can check that i regularly purchase this item through my mobile number [protected].
Please...

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Address: Madhuranagar, Ramanthapur, uppal, Hyderabad, Telangana, 500013

I stay in gokhale nagar ramanthapur i used to buy so many medicines from apollo long back but now we are not purchasing b'coz they will not respond to customer properly they will not give money everytime they say one word answer they have no change with them or else we have given already very worst canidates in that pharma no common sense how to talk with customer way of the behiavour very rediculus while answering to the customers and childrens...

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Address: Apollo Pharmacy, Venkatesan St, West Tambaram, Tambaram, Chennai,, 600045

. I have ordered diabetic medicine for my dad on march 6th 2019. They promised to deliver it with in one day. We didnt receive any update for 2 days. So again we called them on march 8th and they respond that they dont have enough stock to delivery the mentioned medicine. They are ready to deliver substitute of medicine. How could they tell like. How can they delivery the medicine which is not prescribed by the doctor. On march 9th again i have got a same response from them. They are so rude. They dont even know how to respond to customer. This is my order id: 1705042. I really didnt expect from the apollo pharmacy. If they cant provide the medicine on time, they should have informed us earlier. They are simply extending the time.
Apollo pharmacy, venkatesan st, west tambaram, tambaram, chennai, tamil nadu 600045

Apr 13, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Mar 13, 2019

Apollo Pharmacy Customer Care's response We have made a note of the details. Our official will get in touch with you.

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I placed order 865324 dated 24.02.19. Till pending. I can't get satisfy answer from you after many times to call your customer care or ahmedabad branch but they can not provide satisfy answer . 15 days alrady passed form the putting order in your site but no one is ready to answer to customer why order not shipped or deliver. If you are not able to timely deliver the order, request u to close the site. Dont make customer ful. you do not have stock, so why are you taking online order from customer. First Check your available stock u have and that much order u have to take. you are collecting money from customer and not deliver the order

Mar 23, 2019

Complaint marked as Resolved

I got only call from appoloy pharmancy. but till date my order not updated or not orded item despatch. the complaint is opened not resolved.

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-18 in your mail to enable us to address your concern on priority.

Mar 23, 2019

Updated by ppp012 We get call from appolo pharmacy delhi. He told me to despatch the order items. But till not updated my order status in his site. So, how can he told is complain resolved. complaint is opened.

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Keddy@88

from New Delhi, Delhi

Mar 14, 2019

Dear Team,

This is to inform you that today i place order of Rs1903 but hi charge me Rs.1924.
When i ask why you charge extra then he told me that no one check like you.
Please do the needful
Pharmacy address :- Vardhaman Mall, Dwarka sector - 7, Ramphal chok, New Delhi

Thanks
Kuldeep Verma
[protected]

Keddy@88's reply, Mar 5, 2019

Over Charge

Apollo Pharmacy Customer Care's response, Mar 18, 2019

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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Address: Bhubaneswar, Khordha, Odisha, 751002

Sir,
While i was at the apolo pharmacy shop the sales boy of the store misbehaved me like anything for no reason. The location is plot no 343, lewis road, garage chhaka, samantarapur, old town, bhubaneswar, odisha. I was at your store between 05.00 pm to 05.30 pm on 07.03.2019. Kindly take actions against such employees and save the pharmacy from loosing customers and goodwill.

Apr 9, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-02 in your mail to enable us to address your concern on priority.

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Address: Elicon garden, Vidyanagar, Anand, Gujarat

Dear sir,
I have done a transection at apollo pharmacy located at elikon bag, vidyanagar, anand of 152₹ on 1st feb. Although transaction was successful, merchant did not provide products to me
I have raised query so many times but they do not take serious interest in my complaint and still i could not get neither my money back nor that products
I hope you will help me to solve this query...
Kindly contact me on [protected] or prince. [protected]@gmail.com

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Apr 9, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Apollo Pharmacy Customer Care's response We have made a note of the details. Our official will get in touch with you.

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Address: Guntur, Andhra Pradesh

Dear sir/madam,
I want to opollo medical store medical store which was located in arundalpet 4/1 guntur (Ap). I asked for headache tablet, he charged single tablet 5 rupees. I asked for the bill, he said he will not issue the bill and spoken wolgarly. I return the tablet and went off. What i want say this will spoil the store repetition and take necessary action as quick as possible.
Thank you,

Apr 6, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0219-87 in your mail to enable us to address your concern on priority.

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I am from kadapa, apollo pharmacy apsara circle not accepted phonepe purchase, saying that your company is not allowing discounts after 10.00 pm, i am your registered customer, regularly purchasing humlog, basalog medicines having apollo health policy, one membership so sir you please check again and allow discounts after 10.00 pm my no. Is [protected]

Apr 7, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Apollo Pharmacy Customer Care's response We have made a note of the details. Our official will get in touch with you.

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Prudhvi Shree Rapaka

from Hyderabad, Telangana

Mar 6, 2019

My mother is suffering with pain .. & i went to YOUR pharmacy .. I said about my problem.. & YOUR staff is laughing... its not correct.. & i wanna call form you

Apollo Pharmacy Customer Care's response, Mar 6, 2019

Verified Support

Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0219-86 in your mail to enable us to address your concern on priority.

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Address: Sec .9 R K Puram New Delhi.110045, New Delhi, Delhi, 110022

मैं 6 फरवरी को अपोलो फार्मेसी सेक्टर 9 आर के पुरम नई दिल्ली पर गया. और मैंने मिस्टर अमित कुमार से उनका तेल एक डिस्प्रिन का पत्ता लिया. तो मिस्टर अमित कुमार ने बोला सर पेमेंट कैसे करेंगे. तो मैंने उनको बोला मेरे पास फोन पर है इसके माध्यम से पेमेंट करूंगा. एक लिंक भेजा अपने कंप्यूटर द्वारा. मैंने वह लिंक प्राप्त किया और उससे 176 ₹50 की अदायगी की. तभी मिस्टर अमित कुमार बोलते हैं सर पेमेंट नहीं करनी थी आपको आपकी पेमेंट फस गई है आप को सामान नहीं मिलेगा. और उन्होंने मेरे को एक प्लेन पर्ची पर स्टांप लगा दिया फूलों की और उस पर लिख दिए 176 पॉइंट 50 पैसे. आपको दो-तीन दिन में पेमेंट आ जाएगी. इसके बाद मैं रोज चक्कर काटने लग गया और मुझसे मिस बीएफ किया गया मिस्टर कृष्ण जी कुमार द्वारा और अमित कुमार जी के द्वारा. फार्मेसी के स्टोर की बदनामी हो रही है. कृपया करके मुझे मेरा पैसा वापस दिलवाए और अमित कुमार और कृष्ण जी के खिलाफ सख्त से सख्त एक्शन लिया जाए. धन्यवाद

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Apr 7, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Mar 06, 2019

Apollo Pharmacy Customer Care's response We have made a note of the details. Our official will get in touch with you.

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Address: 35 Krishna Park, near kapodra chowkadi, gidc ,Ankleshwar, Bharuch, Gujarat, 393002

Yesterday we tack medicine. Used 1 out of 10. Because of the medicine i get fever, so went to return that medicine but they denied to tack that medicine back because i used one of them.

His gave my mother different company tablet without our knowledge, we gave that tablet to patient and his faint on a floor.

Please gave us proper resolution and i am waiting for you call...
I need action against zober khan and nikesh whos gave that tablet to my mom.

Apr 6, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0219-76 in your mail to enable us to address your concern on priority.

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I had placed an order on the apollo pharmacy online portal on 20th january 2019 which has not been delivered till date (01 mar 2019).

I have been sending follow up mails since 1 month which has been unsatisfactory. They gave tracking no[protected] for ecom express and when contacted courier they said they returned item to apollo and apollo not responding to any of the emails i have sent after that. Its been month
br...

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Address: C/10 BIMANAGAR, M. V. ROAD, ANDHERI EAST, Mumbai City, Maharashtra, 400069

I had placed an order on the apollo pharmacy online portal on 18th february 2019 which has not been delivered till date (27th feb 2019).
I have been sending followup mails since last 2 days which has been unanswered. If appollo pharmacy cannot fulfill the order they should have the decency to inform the customer so that the customer can make alternate arrangements. Very very bad experience.

Regards
Sudhir hejmadi...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Dear team,

I have the most bizarre and bitter customer service experience at apollo pharmacy, noida sector 107, shop number 4, sunworld vanalika.

Though, the store has a consistent record of extremely poor customer service, but this time, i have got an invoice as a proof of the shoddy customer service.

Details -
Date[protected]
Bill number - 11435gf0002573

I ordered...

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Address: Bangalore,kormangala

I have a complaint...
It's been more than a month... There was a problem with one of my transactions..in which amount had been deducted..
Becausr of not received by the merchant side, i was asked to pay again. And the previous paid amount will be refunded for sure.
I used to call the retailer.. He used to tell it will take time.. But no action was taken...

+2 photos

Mar 31, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

Apollo Pharmacy Customer Care's response We have made a note of the details. Our official will get in touch with you.

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Paapi

from Hisar, Haryana

Feb 27, 2019

I didn't get my order yet... I order my Gillette blades on Feb 5 but yet I can't receive nothing . I don't like the services provided by Apollo pharmacy they also take money by online payment. Plsss help

refunding issue - Comment #3363215 - Image #0

Apollo Pharmacy Customer Care's response, Mar 1, 2019

Verified Support

We have made a note of the details. Our official will get in touch with you.

Apollo Pharmacy Customer Care's response, Mar 2, 2019

Verified Support

The order was not processed due to Pending payment and later order was cancelled by the customer. Informed the same to the customer and initiated the refund.

K

Kunu13500

Mar 25, 2020

I have a complaint...
It's been more than a month... There was a problem with one of my transactions..in which amount had been deducted..
Becausr of not received by the merchant side, i was asked to pay again. And the previous paid amount will be refunded for sure.
I used to call the retailer.. He used to tell it will take time.. But no action was taken

refunding issue - Comment #3667486 - Image #0

refunding issue - Comment #3667486 - Image #1

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Address: B31, Orchid apartment, Orchid Street, Sindhu salai, Mugalivakkam, Chennai, Tamil Nadu, 600125

On 23february 2019i visiting apollo pharmacy raghavendra nagar, rajakilpakkam for buying huggies diaper large thirty two pants. The manufacturing date printed was june 2016. I wonder how can such a old stock be sold!? The lady present there answered rudely bill and products photos attached. The pack it self is dirty and unclean. I am worried about the health of my child. The store is unhygienic and degrading the apollo brand name. The people...

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