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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Dec 29, 2025
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Apollo Pharmacy reviews & complaints page 68

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G
gmk_tsi
from Chennai, Tamil Nadu
Dec 20, 2018
Resolved
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Address: 627811
Website: [email protected]

Dear sir,
Your tenkasi new bus stand pharmacy staffs cheating money and damaging my name in my home city.
Amount just 235 cheated
So i leave that matter
But now they are damaging my name
That's the only reason i'm sending you complaint.
They swiped my card and amount debited from my a/c 2 times i have attached proof for that now again asking money
+1 photos
Jan 22, 2019
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Dec 21, 2018
Updated by gmk_tsi
2 times taken amount after that I have contact the pharmacy person, they said we have not received your amount so give te complaint to your bank. After that I did what they said, i have enclosed that copy. The banker's told me that about will refund if that about not received by pharmacy, but still I didn't receive any refund.

Verified Support
Dec 22, 2018
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-63 in your mail to enable us to address your concern on priority.
Hi

I ordered some medicine. But not able to track time of delivery. Not able to talk to customer care. As i have ordered through guest login not able to cancel it also.
Please contact me ASAP. As i want these medicines very urgent plz update me with delivery time.
Apollo Pharmacy Customer Care's response, Dec 29, 2018
Verified Support
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP1218-86 in your mail to enable us to address your concern on priority.
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    P
    phemantkumar
    from Hubli, Karnataka
    Dec 19, 2018
    Resolved
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    Address: Visakhapatnam, Andhra Pradesh, 530027

    East coast railway, visakhapatnam directs its patients to take medicines from apollo pharmacy which are not available in railway hospitals as per the contract agreement. I am taking medicines since last one year from apollo pharmacy, dondaparthi junction, visakhapatnam[protected] regularly viz., valaparin, liofen, lamitor, zonicep, etc. For my child. But always they give few medicine as balance. Few months back i requested to keep sufficient medicine with them since this medicine is required lifelong since i live far away from hospital. Today also they again given a memo to take balance medicine for which i cannot come from 100 kms. When i asked this, mr. Raju, salesman replied rudely and said that they are collecting only 50% of cost from railways and there is no profit in them. So, i have to come from 100 kms to collect the medicine or else advised me to purchase medicine from other shop. I will give a written complaint to railways to opt some other medical shop. But such type of behaviour with patients is unwarranted and humiliating.
    P. Vijaya kumar
    Jan 22, 2019
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Dec 19, 2018
    Apollo Pharmacy Customer Care's response
    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-61 in your mail to enable us to address your concern on priority.
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      D
      DrDoc
      from Vasai-Virar, Maharashtra
      Dec 18, 2018
      Resolved
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      Address: Nagpur, Maharashtra

      On 17/12/18 at night 10.20 pm visited nadanvan branch of apollo pharmacy at nagpur, was surprised at indecent behaviour of salesman. He was shouting at top of his voice and arguing with me. I being a consultant he was admant on proving he was the boss which i agree he was at the counter when asked to talk in a calm demanour he continued to misbehave. Even after being told that he was talking with a consultant doctor he continued to raize his voice and misbehaved it was shocking to see such behavior towards doctors. I can just emagine what he would do with common people. Such people r a blot on medical service sorry to know apollo has such misbehaving personel in its organisation. Will never buy again and will warn my patients never to use services of such a pharmacy in future
      Jan 20, 2019
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Dec 18, 2018
      Apollo Pharmacy Customer Care's response
      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-47 in your mail to enable us to address your concern on priority.
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        P
        purvi keny
        from Nagpur, Maharashtra
        Dec 17, 2018
        Resolved
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        Resolved

        Address: South Goa, Goa, 403707

        The sales man at apollo pharmacy navelim have changed. The people who used to work here earlier were more enthusiastic. The sales man now are very rude. They don't have courtesy to talk to elderly people. They are refusing orders as per their convenience. If questioned, asking them whether they do not require customers, they agreed saying they have enough customers
        Jan 19, 2019
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Dec 18, 2018
        Apollo Pharmacy Customer Care's response
        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-46 in your mail to enable us to address your concern on priority.
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          J
          Jayandrakannan
          from Delhi, Delhi
          Dec 17, 2018
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu, 600073

          I have raised the complaint with subject
          Apollo pharmacy — wasting customer time by giving false promise and not having enough knowledge in providing medicine.

          Website link:

          https://www.consumercomplaints.in/apollo-pharmacy-wasting-customer-time-by-givin...

          They asked me to email to [protected]@apollopharmacy.in.
          Emailed the problem they didn't replied back but problem is marked as resolved.

          Let me know the reason why it has been closed.
          Jan 19, 2019
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Dec 18, 2018
          Apollo Pharmacy Customer Care's response
          Not able to find the customers phone no. or any purchases on his name, please revert contact details to move forward. We requested you in the complaint, Consumer complaints, it self only marked as a solved.

          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1018-94 in your mail to enable us to address your concern on priority.
          Dec 18, 2018
          Updated by Jayandrakannan
          I have sent an email with subject "reference number AP1018-94" on
          Wed, Oct 31, 9:53 PM .

          so you people won't reply to the mail and ask for my contact detail ?
          without replying to the Email which i sent, Apollo Pharmacy Customer Care can mark the complaint as resolved in the public site?

          I got the below message after posting the complaint. In that they din't mention to provide the phone number in EMail.

          "Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1018-94 in your mail to enable us to address your concern on priority."
          Dec 18, 2018
          Updated by Jayandrakannan
          I hope Email is the mode of contact
          Phonepay denied
          Jyothi Nagar Apollo pharmacy at marripalem VISAKHAPATNAM.they deny my request
          Apollo Pharmacy Customer Care's response, Dec 24, 2018
          Verified Support
          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP1218-68 in your mail to enable us to address your concern on priority.
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            N
            nadeemarhaan
            from Gurgaon, Haryana
            Dec 15, 2018
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302033

            Dear sir
            I have apollo advance card no. [protected] in this card my old mobile no. Updated which [protected] (Old official no.) right now i left the organization.
            So now i want to update my new mobile no. Which is [protected] (Personal no.) please help me in this matter and update the my new mobile no. As soon as possible

            Regards
            Nadeem mansoori
            Mo. No. [protected]
            Jan 18, 2019
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Dec 18, 2018
            Apollo Pharmacy Customer Care's response
            We have made a note of the details. Our official will get in touch with you.
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              AnirbanH
              from Noida, Uttar Pradesh
              Dec 13, 2018
              Resolved
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              Address: Kolkata, West Bengal, 700136

              Today morning i went to apollo pharmacy (Narayanpur) for o2m and colimax syrup.
              Then, i asked them to process the cashmemo for the same with one corporate discount which am getting from apollo. Frist of all excecutives present in the store at that time are very lazy and inefficient then atlast they wrapped those medicines in the envelope and gave those to me.
              But, just for recheck i opened the envelope checking the price of medicines in cashmemo and in the medicine box then i found that prices are different in both and they have charged me extra when i ask them. They unable to answer me for the same.
              Jan 17, 2019
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              Dec 13, 2018
              Apollo Pharmacy Customer Care's response
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-31 in your mail to enable us to address your concern on priority.
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                P
                pappu h
                from Lakshmeshwar, Karnataka
                Dec 12, 2018
                Resolved
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                Resolved

                Ur staff speaking very roodly with me and they told me to don't come to our shop. We have other options to take medicine. Today i gone to purchase medicine. Ur staff speaking very arrogantly. These the customer based market. We will tell to others don't go to apollo. Because the staff is not good. They are not good. They not give correct response to customers
                Jan 15, 2019
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Dec 13, 2018
                Apollo Pharmacy Customer Care's response
                Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-30 in your mail to enable us to address your concern on priority.
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                  R
                  Rakhal Gorain
                  from Noida, Uttar Pradesh
                  Dec 12, 2018
                  Resolved
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                  Resolved

                  I visited apollo pharmacy branch located at arihant arden, greater noida west, sector -1 on 09/12/2018 to enquire about four medicine related to bp. I had enquired about a couple of days back, when the same man expressed unavailability of the medicines and delivered an eloquent convincing lecture saying that since they have so many branches all around it was not at all a problem to get the medicines immediately
                  When l reported on sunday, he became rude and showede other doors.
                  Jan 13, 2019
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 13, 2018
                  Apollo Pharmacy Customer Care's response
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-27 in your mail to enable us to address your concern on priority.
                  Please give 20 percent discount for all items like Amma Marunthkam. I am a reg. Customer of appolo phamcy. Since I am a cardholder purchasing in yr pharmacy, though u r giving less discount. Pls consider. Thank u. PARAMESWARAN A
                  [protected]
                  Apollo Pharmacy Customer Care's response, Dec 18, 2018
                  Verified Support
                  We have made a note of the details. Our official will get in touch with you.
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                    K
                    Kundan Kuma
                    from Kolkata, West Bengal
                    Dec 12, 2018
                    Resolved
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                    Resolved

                    staffs behavior are completely rude and non professional

                    Address: Kolkata, West Bengal, 700135

                    Yesterday, i have visited below address-

                    Pharmacy near new action area 3; medicine; pharmacy; medical store; dolo 650 mg; sports nutrition... Kolkata - 700059; [protected]; near milan mandir.

                    The behavior of the staffs are very unprofessional and rude, they were shouting on me along with the abuse word, i have make the videos also to upload on social media or will show evidence to policy or legal.
                    br...
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                    V
                    V. S. Sundaram
                    from Angamali, Kerala
                    Dec 12, 2018
                    Resolved
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                    Resolved

                    Address: Madurai, Tamil Nadu, 625012

                    For the last one and half year i had ordered my medicine in different places of your pharmacy the same way on 11/12/18 i had ordered diapatic medicine and some vitamins tablet in your villapuram madurai branch around 13 hrs till it was not yet supplied, yesterday around 19 30 contact the branch no response to day contact customer care they informed we want to check up the store this type of public service you are doing? You people are playing with public life if the medicine available or not the communication is to be informed or convey the same thing to me keeping mum — @ — @ —
                    V. Sundaram
                    Madurai
                    Jan 13, 2019
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 13, 2018
                    Apollo Pharmacy Customer Care's response
                    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-28 in your mail to enable us to address your concern on priority.
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                      P
                      Priya anand S
                      from Bengaluru, Karnataka
                      Dec 11, 2018
                      Resolved
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                      Resolved

                      im complaining about the amount that has been stuck

                      Address: Bangalore, Karnataka, 560083
                      Website: www.apollopharmacy.in

                      I had been to purchase honey and some other products in gottigere branch on 28th nov 2018... The pharmacist had sent the link to pay through phonepe app.. And when the transaction was shown successful.. The pharmacist told the amount have not credited to him and it has been transferred to the main branch of Apollo pharmacy.. So the pharmacist told to come after two days.. When i went aftr two days.. Again he had given some other date.. I...
                      +1 photos
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                      umasmikin
                      from Mumbai, Maharashtra
                      Dec 11, 2018
                      Resolved
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                      Resolved

                      Address: 500029

                      On 2nd december 2018 i bought nasal spray i. E. Duonase nasal spray for this product i paid rs.279/- via phone pay + apollo card rs.40/- deducted= 319/- (Actual cost rs.319/- i have already apollo card).
                      But seller asked you have pay again, but i am asking why i paid already, then seller replied i am not validating you have to pay again.
                      I said money deducted in my account, seller replied that money was refund will be 2 to 3 days.
                      Finally i paid rs.279/- again via phone pay.
                      After completing 2 to 3 days i went to apollo pharmacy asking money was not refunded. Seller replied just rising the your complaint to higher authority, they said money will be refunded 4 to 6 day again said.
                      To day is 11th december 2018, money not yet refunded.
                      Please consider my request i want refund my money rs.279/-
                      My email id: b. [protected]@ gmail.com
                      +1 photos
                      Dec 14, 2018
                      Complaint marked as Resolved 
                      seller mailed to higher authority yesterday 12pm. Refunded amount Rs.279/- yesterday 5:30pm.
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 13, 2018
                      Apollo Pharmacy Customer Care's response
                      We have made a note of the details. Our official will get in touch with you.
                      I visited many apollo stores and there are advertisements near the stores that we can pay through phonepe but they are refusing money through phonepe and they are behaving in rude manner.as apollo is one of the best brands in pharmacy can't make mistakes in payments this might effect the reputation of the brand
                      Apollo Pharmacy Customer Care's response, Dec 13, 2018
                      Verified Support
                      Apologies for inconvenience caused to you. We have made a note of the details. will sort out the issue immediately.
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                        K
                        Kannank880
                        from Keelakarai, Tamil Nadu
                        Dec 11, 2018
                        Resolved
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                        Resolved

                        not provide a proper bill for my medicine

                        Address: Sivaganga, Tamil Nadu, 630001

                        Hello sir, yesterday, i have purchased some medicine for your pharmacy in periyar statue branch-karaikudi. She is not entered a correct details of my medicine on my bill and overwrite on my bill. She is take a 45 minutes for prepare my bill. This action is really disappointed myself. I attached a bill details below. She is purposely edit my bill. Thank you...
                        +3 photos
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                        Walty
                        from Bengaluru, Karnataka
                        Dec 9, 2018
                        Resolved
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                        Resolved

                        sending sms late at night

                        Address: Belgaum, Karnataka, 591302
                        Website: Apollo Pharmacy

                        Sending sms late at night which is disturbing. Please send sms if any before 10 pm and not around midnight or after midnight. Many such instances have occurred before regarding sms being sent late at night for eg:
                        Sms sent at 12.48 am on 12/09/2018 and this is just one example. Can you please clarify why messages are sent so late and why not before 10 pm?...
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                        Chelladurai murugesan
                        from Chennai, Tamil Nadu
                        Dec 8, 2018
                        Resolved
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                        Resolved

                        payment related and staff approach

                        Address: 600073

                        I am a regular customer of apollo pharmacy sembakkam. Last time when i purchased medicines your swipe machine malfunctioned and your staff swiped 7-8 times by mistake. My account got debited. Your staff called me next day and told the same was not reflecting in your account. I said still my amount has not reversed and i can give only after reversal of the money. But one of your staff ramya was rude in approach and she is asking me to pay...
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                        K Jayashankar
                        from Korampallam, Tamil Nadu
                        Dec 8, 2018
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                        service very worst in apollo j p nagar mysore

                        Address: Mysore, Karnataka, 570008

                        I am a regular customer of mysore j p nagar apollo not a very good service is given and the way treat is very bad today 08/12/2018 please check video footage first come first serveis not practised and made me wait for almost 45 minutes and ultimately i cancelled my bill of rs 2200 which was already billed apollo brand name will be spoiled if this is the case
                        Dissatisfied customer
                        K jayashankar [protected]...
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                        Narayana L
                        from Ernakulam, Kerala
                        Dec 7, 2018
                        Resolved
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                        Resolved

                        Address: Vizianagaram, Andhra Pradesh
                        Website: NA

                        When purchasing medicine at any
                        Both parvathipuram brach, vizianagaram dist ap, medicine purchase bill's are not give while asking them bills they are saying that printer is not working or computer is not working, we can execuse one or two times but every time saying like that only if asks repeatedly then they will say that give your phone no., later we will give you bills then ask later some day say same answer or say some other story it's very ignorant manner. No other pharmacy in vizianagaram doing like that.. Take action on them.. This type of mannerism decline your reputation in parvathipuram
                        Jan 10, 2019
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 08, 2018
                        Apollo Pharmacy Customer Care's response
                        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-14 in your mail to enable us to address your concern on priority.
                        I went to Apollo pharmacy with my 500₹ voucher IHO .I didn't use the voucher but it is showing it is not a valid voucher.please resolve this problem my phone number [protected].i have one voucher of 500 and my bill is also 500.00 only but it is showing not valid coupon.please check it quickly

                        billy is not giving at parvathipuram branches - Comment #3294265 - Image #0
                        Apollo Pharmacy Customer Care's response, Dec 18, 2018
                        Verified Support
                        We have made a note of the details. Our official will get in touch with you.
                        I ordered the medicine 3.12.2018.Not yet provide it still now.
                        Apollo Pharmacy Customer Care's response, Dec 18, 2018
                        Verified Support
                        We have made a note of the details. Our official will get in touch with you.
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                          A
                          agrsp
                          from Surat, Gujarat
                          Dec 7, 2018
                          Resolved
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                          Resolved

                          Address: Vadodara, Gujarat, 39007

                          Apollo representative denied to accept payment through PhonePay from last two days, accept only card & cash payment, and reason said that internet is not working, My question is if internet is not working than how working your system and how to accept card payment easily.
                          they have avoid to accept payment through PhonePay, you are requested to resolve this issue in Gotri, Natubhai Circle, alkapri Vadodara, Gujarat Apollo Store.
                          Jan 9, 2019
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 08, 2018
                          Apollo Pharmacy Customer Care's response
                          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-13 in your mail to enable us to address your concern on priority.
                          I'll came here for the emergency medicine but it will be closed at the time of 2:48 will people suffer a lot in vijayawada gayathri Nagar branch here no one can convey here and no one here also to give the medicine so please take and make it issue personally.

                          Yous Lovingly
                          RAJENDRA

                          denied to accept payment through phonepe - Comment #3294250 - Image #0
                          Apollo Pharmacy Customer Care's response, Dec 18, 2018
                          Verified Support
                          We have made a note of the details. Our official will get in touch with you.
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                            S
                            Sasikumar96
                            from Chennai, Tamil Nadu
                            Dec 5, 2018
                            Resolved
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                            Resolved

                            Address: 636455

                            Actually I bought dr.morpin diabetic test strip on 20/11/2018 in omalur that is loacated in salem Tamil Nadu.It cost ₹550 and i paid this amount in phonepe that amount was created i my account but your merchant said that it was not created so am paid through case on that spot..This my issue here i attached my transaction id also you may refer below
                            +1 photos
                            Jan 12, 2019
                            Complaint marked as Resolved 
                            Apollo Pharmacy customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 08, 2018
                            Apollo Pharmacy Customer Care's response
                            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-12 in your mail to enable us to address your concern on priority.
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