Apollo Pharmacy Complaints & Reviews

As i am a regular customer of your apollo pharmacy panagudi i am suger patient so i usually check my sugar level and buy tablet in your apollo pharmacy. But now a days the staff or sales executive in you apollo pharmacy panagudi are very rude and they are using phone while checking sugar and they are not doing there duty properly. Even if i go to buy a sugar table they won't bill below 50 rs. And they are very rude that they will give the table only in a strip. Actually how a middle class man can busy a total strip of table for his fever. Even the doctor reffer only 4 tablets. This is really make me worry. And i am a farmer. And this is happened for all the people in my town. So please take action regarding this in apollo pharmacy panagudi staff.

On 27th jan i went to arcot branch at 10am and given the prescription by whattsup. I informed return back at evening make ready all tablets. When i go at evening the tablets not ready. The sales man make ready and billed. The bill was rs 3016 and swiped my card. While verification the tablets extra added and the amount return back by cash. At the time only we know that one tablet not available. The sales man send a person to collect tablets other than apollo. These process taken 1.5 hours. I felt very bad

On 8/1/2020, i went to purchase a comodity at apollo pharmacy birati branch. The person at the billing counter deducted my 57 health credits to another person's bill. On raising this issue, the workers at the pharmacy started laughing. The person at the counter cancelled the bill. Since the deducted health credits were not refunded, i asked for the same. I was told it will get refunded instantly. I bought my required comodity in cash. I requested them repeatedly to see the problem they created because the 57 health credits were not returned. But all of them unanimously, to avoid the situation, said that it will get returned within two days. If not, i should call at birati branch phone number. On 10/01/2020, i visited the pharmacy. Needless to mention the 57hc was not returned. The same bunch of fellows asked me to visit again after two days. On 12/01/2020, still 57 hc not returned, i asked them even after 4 days, why the 57 hc was not returned. Then they handed over a toll free number [protected]. My complaint was lodged under ticket # 088603 on 12/01/2020. Till date, after 20 days, 57 hc has not been returned/ refunded. The persons at the birati apollo pharmacy ask me to call the toll free number. If calling the number is the only solution, they could have told me on 08/01/2020 itself. & what a pity!! The telecallers ask me to wait for two days. Sometimes, one day, when i call at the toll free number. Is this the customer service you people offer to the patients & their family members?? This is how you treat your membership card holders, harassing them by committing errors and not rectifying the same? I want 57 hc returned or refunded immediately because i am being harrassed for the past 20 days.

Hello, i have bought a product and also paid the amount for this product and still not delivered. It's been more than 2 weeks over but i have no update on this thing. I would launch a strict action if not delivered the product.
Details of order[protected]
Product - whisper maxi nights xl wings 15 pads processing
Placed on 1/18/20

Hello i am nazmeen shazia my phone no is[protected]. On 23/12/2019 i visited apollo pharmacy outlet at old mig bhel branch to buy ondem tablets along with my son. My was not well and he voimted bin the store, the staff at the store mr. Srinivas employee id 420931 was so rude he started shouting on me to clean the floor... I am nine month pregnant lady.. Inspite of cleaning the floor he kept on shouting to clean again.
I left the store silent... Today 24/1/2020 i visited the store again to buy the ondem tablet... He said tablets were unavailable... Inspite of being available in the store... His language was unparliamentarian.. He said i should not come to the store again... Dear management please take action on such rude employee who looses customers from their bad behaviour... Being pregnant i request u to resolve the matter without further delay

Near shantipujyya homes new chandlodiya, ahmedabad
Every time male staff behave roundly with customer.
They not behave or believe in customer relationship.
Please changed the staff or provide enough training regards customer behaviour.
Really disappointed from last 3 months so at the end today i fine complaint.
Do action as soon as possible.
From
A regular customer who can purchased 1500 rs medicine monthly

I have made purchase on apollo pharmacy website on 7th Jan 2020 with Order ID :[protected], first they cancelled the order without any information or notification and then they kept my money as well. They didn't provide any refund as well. Also the customer care is quite stupid and rude. They just dont even know that they have a E-commerce website. Please shut down thia fraud business and mame them refund my amount

Well, i was at apollo pharmacy sector- 8 R.K.PURAM NEW DELHI -110022 date-20 JAN 2020 7.30 pm(approx), the guy who took a call in front of me was apollo employee and he was trying to redeem some points for a customer that was on the other end. As the customer was not getting OTP he asked the executive to wait but his superior mohmmad Imran(his name as i asked him later) told him to cut the call and if he calls again tell this customer to get it picked from the store. I asked him what if he was having a serious issue or any severe medical condition, then who'll be responsible if any complaint is raised. He said he knows the consequences of his actions. So I'm raising this issue, as per norms i want you guys to take serious action as this is not a way to treat your customers. What if someone need serious help or any treatment and your employees fails to provide him home delivery of medicines so, that too even after been well awared of the actions that can be taken against them. You can check the CCTV or call recordings or can check with some of the customers that were standing behind me, i can provide you their contact details also. I want you take actions against that employee, but he might have given me a fake name also. So, please raise this ahead or else i'll tag you and your seniors on twitter because i have a father and he's been there in that situations and i can't imagine something serious happening to him and these people doing the same.

Hi,
Iam ..., today I ordered a medicines for my child at 12:30 r 12:45 but still no one will respond for that I already told to jr supervisor his name i think srinivas it's an Emergency plz send to me asap. That branch was at nggos colony visakhapatnam. I didn't understand y so negligence. Plz file an issue & take an a

I have ordered medicine online through your website and it is been 2 weeks since then. I didn't receive my order and there is absolutely no response from apollo pharmacy. The contact number isn't working. There's no response at all. Waste of time. Waste of money. Apollo pharmacy is a holy #.in the name of online delivery services apollo pharmacy is gambling the customers using public health care platform.
Worst online service ever seen, i[censored] can't then don't ever step into online platform. Its matter of health care not making bucks.
Order id:[protected]

I order on 31 december through apollopharmacy but i don't get my order in delivery and my status is showing delivery complete

I talk to your customer service provider but they gives always that my order delivery is complete next two day

I want my delivery or refund

My order number is[protected] and[protected]
Please help me and give response immediate

Help me

Sir,

Complaint against an employee named Sk Miraj of Apollo Pharmacy, HA
Block, Sector-3, Saltlake City, Kolkata-700097,

Today in the morning I went to your pharmacy for buying a cough syrup Tixylix.

I requested them to give me change.

But they handed over me the medicine and when I asked for the change then the cashier Sk Miraj suddenly uttered abusive word "Keno Bokaboka Katha Bolchen" (Why are you speaking foolish).

I said him when I came to the shop and requested you to give me change you said that you would try to give me change. If you give me the change then I shall be highly benefited.

But Sk Miraj who made the bill and did not bother to pay head to my request and used abusive words. I asked to tell me his name so that I can lodge a complaint against him so that he can not make misbehavior with any person without any provocation in future.

I request you to take care of the incident and warn him so that he become careful about his language while dealing the customers.

Thanking you,

Yours sincerely,
Partha Neogi

Your Worker Muthupandi, Arapalayam, Madurai
He is providing Us Alternative, Wrong and New Medicine's Instead of Our Prescribed Medicines, He is behaving RUDELY to us and He pretends as a Owner to Us, Delivery is not done Properly & When we ask Him Medicine He Treats Us as His LABOURS& Not GIVING Respect to Us, DOOR DELIVERY IS Very WORST

His Contact Number:[protected], TAKE IMMEDIATE ACTION

Dear Sir / Madam,

I am writing to you to raise an issue about: Apollo Products

The issue that I have experienced was: I have been cheated and harassed by your pharmacy in Kasturi Nagar, banaswadi, Bangalore while purchasing VYSOV M 50MG/500MG TAB revised printed price 210. The sales person refused to give me the medicine on MRP and tried to strike me physically when I insisted on fair practice and took a picture of the tablet strip. I am your regular customer and demand strict action with information to me. I am taking up this matter with the drug controller of India as well.

It occurred on: 31/12/2019

I should be given compensation and an apology. Action be taken against the employees with information to me.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Anil Sarwal

Serial Number: Batch no 19X002ML
:

Anil Sarwal, House No 3022
Chandigarh
160022

I have been trying to get blood glucose monitoring strips for the machine model RA1002.
Which I have purchased 1 year back and could not get the testing strips in the market .
I have spent quite enough time roaming around the Apollo stores near my area.
I am not able to get the strips suitable for the machine which i have purchased from apollo store.

Order Id :[protected]
Order Amount : 288.45
Order Date : 03-Dec-2019
Cancellation Date : 16-Dec-2019 (Due to No stock)

But till now (26-Dec-2019) no Money Refund in my Bank Account. Every time Customer Care Person Says wait another 7 to 10 Days. Please find attachment of order summary screen shot for your help.

Please Help.

I am a regular customer to this apollo pharmacy near my house at gs palya, konappana agrahara, electronics city, bangalore 560100 and so have accumulated few oneapollo points.

Today, i purchased a medicine worth rs.60 so used these points and when i asked for the bill they said since i didn’t make any payment from my end so no bill. Why is it so, what logic is it? See bill is for my records. This outlet always has proper with alternate payment methods. As a customer we get to see double standards. When i questioned then they try to stop us saying don’t talk such logics. This is not my first issue with this outlet. I have experienced such issue before too.
Is it not a customers right to get the bill for every transaction, it should be given even before customer asks for but here even after asking they get angry and give baseless reasons so i have to fight to get my bill.

Pharmacy dl no. Ka-b[protected]

My invoice reference: [protected]

Please provide me details on this so i can take it consumer complaint for ill-treating customer

As i know that appolo pharmacy is 24 hours medical services, but i didn't find it so. Today in the early morning i have an urgency of a medicine, i tried for many branches but i didn't saw any appolo pharmacy as opened for 24 hours. Y can't you open it for 24 hours.
The location is alwal, temple alwal, near father balaiah colony. I had a good impression on apollo in previous but where as at present developing state hyderabad, i didn't find any medical pharmacy, a medicine can save a life and makes a person stable at that worst situation.

I bought two packs of augmentin duo 625 mg from apollo pharmacy, sector 37, lal market, noida, uttar pradesh, india. O 17-dec-19 mornng i fear that they are fake as it is not giving any relief to both me and my husband.in fact our cough is getting bad from worse even after taking 3 day dosage.
It is very distressing that we cant trust a reputed pharmacy

Hello sir /madam

I was ordered on 26/nov 2019 order ID[protected] Inj Humalog 100 IU Cartridge
15 Cartridges *510 rupees =7650 rupees was payed through Paytm Tran.ID S1911261124056425976286

My order was delivered on 28/11/19 (delivery man [protected] ), But there was only 12 cartridges delivered to me when I was checked after received my order.i was just called to deliver man he said to me that my order was only for 12 cartridges, I said don’t make me fool I will send you order details and I do that same, he told me that he should called next day and they promise me to solve this issue, but on 29/11/19 send m 327.6 Rupees through Paytm .
I again called them to why you send me that money which was not sufficient it should be 510*3 cartridges =1530 rupees.
I received a call from [protected], he told me
we can’t cancle the order bcz you received that some amount into your account, but it was not needed I need my rest 3 cartridges or 1530 rupees, not 327.6 rupees which was not sufficient or it was done intentionally bcz they were in fault, bcz it their fault, if they should not delivered my whole order, then they should refund my whole amount which was 7650 rupees, so sir /madam please solve this issue or I will go through customer court for that matter @bcz they did this intentionally and try to hide their fault.
Am send you screenshots for order or that’s chiller amount 327.6 rupee .

My name Deepak Meena. Contact no [protected]