Apollo Pharmacy Complaints & Reviews

I have a complaint against "apollo pharmacy" outlet for harassment and embarrassing me. Fully unprofessional, uneducated and non understandable stuff. They're can't redeem my a simple
₹1000 voucher which i buy from paytm and also can't give me a valid reason. I had call their helpline and share the details what is happening and the customer executive ask me for talk with outlet cashier but cashier and all stuffs deny to talk with their helpline executive and cut the call front of me. I'm asked to the cashier why cut the call? They told me this man was talking in hindi and english only that's why cut the call. I was shocked!!!. That's people looks and dressing like so much professional and educated but can't talk in hindi/english!!. After all the cashier called their local supervisor for information about how to redeem the voucher. And the supervisor provided more shocking information, after talking with their local supervisor, he telling me because of lockdown paytm head office is shut down now that's why he can't redeem my voucher.

I thought what is the connection voucher with paytm head office?. So shocking, so harassment.

After 2 hours they send me near one more outlet. Same similar things happened at this new outlet and one thing new happened with this new outlet. When i ask him for talk with their customer support executive for learning about how to redeem the voucher, and he told me, he can't do anything bye listening their customer support executive's information. If he do anything bye their customer executive's information, he can face a problem after. And after 1 hour i'm returned my home. I'm feeling now so embarrassing...

Address of apollo pharmacy outlet:-.

(1). Chandpara jessore road, p. S-gaighata, p. O-chandpara, pin-743295.

(2). Jhowdanga road, purba santikari, chandpara, p. O. Chandpara, p. S. Gaighata,
Dag-415, khatian no-270/4, mouza-purba santikari, jl no-56, district-north
24 parganas, pincode-743245.

I sourav mukherjee would like to inform you that at our dankuni i visited two different branch. One is at subhash pally and another is at lichu bagan. I faced two different approach from the employees. The employees of subhas pally was worst but the employees of lichu bagan was very nice. Please kindly look into the matter. I have a apollo card with the name of my wife ashmita mukherjee, mob no - [protected]. Please see that every month i bought more than 10000 rs of medicine from apollo pharmacy but unfortunately i didn't get minimum respect from subhash pally store today. I am repeating once again please look in to the matter of the store. I bought a medicine every month from your store without prescription but today they insulted me. If they said without prescription it could not be sell politely it did not get any effect to me. But the behavior was very much rough. I bought the medicine from lichu bagan with out any harassment.

Sourav mukherjee
Dankuni

Hi,

Iam gokul from chennai. My order id is[protected] and order date : 28 mar, 2020.

I want to cancel my order. Please cancel the order immediately and refund the amount.

I have ordered on 28th march and till now it has not been shipped. Its for a emergency purpose i ordered the tablet. Its for a angioplasty done patient. Iam contacting your representatives for the past 3days in online chat and asked them to deliver quickly since its an emergency. They told me daily that it will be shipped soon. I trusted their words.

But yesterday night in online chat they are telling that it will take another 1 week to deliver the product. I know the condition what the country is dealing with. But if a customer says its emergency and its for heart problems your representative should have told me on 1st day itself the product will be delivered lately so that i could not have waited till now. I would have purchased in another online store or in local medical shops. But making me wait for 1 week and telling now it will take more time is not fair for an emergency case. This is not the service a customer expects from a reputed brand like apollo.

Anyway its my wrong decision to purchase from you. But i have asked to cancel the order yesterday night itself through chat and today through phone to your representatives but till now the order has not been cancelled also. Whats the problem?
Are you want me to wait for 1 week for cancellation also. This is the gift i got for purchasing from you.

Please cancel my order immediately and refund the amount. If there is no action for this email also then i will complain about this to the senior officials of apollo through online and email ids.

I just placed my order of rs763.95 on your app with netbanking, the payment was successfully done from my account 2 times to your app, but i did not receive any order number or notification. I am sending you a screenshot of my bank transaction details for your reference. Please help me on this. This is the first time i have used your app.
Regards

I orderd some medicine and pampers through ask apollo pharmacy mobile app it takes order and i make payment through online payment mode the amount of 6868.00inr but still they respond any mail and not giving anwer on calls if they are not able to give delivery why they not notice on app they take orders normally as normal days.. Please take strick action against this type of irresponsible things happen.. Now this days we are suffering from worldwide lockdown in this days if they not able to respons then why they take orders online

We at j&k bank, next to appolo pharmacy shalimar garden ghaziabad are attending branch regularly and ensure uninterrupted banking & atm services for convenience of general public. We approached your outlet and requested many a times for supply of good masks, sanitizers and dettol which we don't have even for staff. But every time they refused and reported people have taken it. When govt has listed our services as essential, we need these type of basic amenities. Kindly arrange to supply below items immediately so that banking service shall be kept on. 20face masks preferably n series, hand sanitizers dettol liquid and hand washes. [protected]

Hello sir,
I'm karthi, my native place is theni district, gudalur. Sir today morning i go to apollo medical shop. I asking for 3 layer face mask. That medical shop staff told has one mask is 20 rupees. Already i purchased from theni apollo medical shop one face mask amount 10rupees (3 layer face mask)... It's okay i will pay 1 facemask/20rupees. But i asked the purchasing bill. That apollo medical staff is told has this face mask is without bill sales only.

Shame on you ppl that you withdraw offer on those baby products on which you were giving discount 10 days before and now not, despite having purchase rate of those product (Specially baby diapers) at very low price. Now selling on mrp. You ppl taking advantage of this situation. This was not expected from you.
.   replace all

Dear team,
As a regular, profitable and trusted customer of appollo pharmacy over a decade, it is painful to intimate you in this countrywide crucial situation but as it is somewhat related to the goodwill of your company so i think it should reach upto the highest authority. The staffs of a particular store (Branch) of your renowned chain of medical shops are simply taking wrong advantage of the present situation by deliberately harassing the customer, and misbehaving with them when they are asked the reason of the unnecessary harrassment.
The store is located at
Barrackpore (Nona-chandanpukur).
I expect you would kindly look into the matter.
Thank you.

I just placed my order of rs 2176.70 on your app with my debit card payment, the payment was successfully done from my account to your app, but i did not receive any order number or notification. I am sending you a screenshot of my bank transaction details for your reference. Please help me on this. This is the first time i have used your app and faced stress due to this corona virus condition.
Regards

I have purchased Mamypoko Pants of Lsize 80 pants but they earlier told an discount of rupees 400/- rs but later when they remoed a bill they took full MRP of rupees 1249/- so please sought me back my 400/- rs back. And I earlier asked in 'MEDPLUS' they told they will give 400rs discount . Please help in return of my 400 rs.

Hi team,

I need your help. I had raised an order with an available item at holland and barrett. It was available and my order got processed. But there is no status on delivery.

When i called, they mentioned that the stock is not currently available. How did it then show it online on website and process my order?

In this times, when the prime minister expects us to trust the pharmacy, shouldn't you be proactive or at least consistent?

Order number is:[protected]

Thanks
Pradip

The stores time and agin deny when one wanta to redeem the reward points which is very frustrating. Infact the store at ocus quantum sector 51 gurgaon promises redemption and sends delivery saying server down. This has happened many times in past and the guy even asks the address and says no dwlivery guy. Why ia the address asked if they dont have delivery person. Other stores also similar experience. Why is it so painful to get redmption? Fix this and rude staff will result in customer loss. Ur customer support email complaints also no action taken. Sad state of affairs

I have order lonopin tablet and paid 1116 on march-8th. Due to out of stock apollo cancelled my order.
For past 12days my amount is not refunded.
Customer persons also not responding correctly.
I requested many times by approaching the apollo customer care. But amount will refunded soon soon. Other than that while speaking in call, customer care persons are cutting my call.

I went to purchase masks and sanitiser from apollo pharmacy thinking it to be the most reliable. The staff of vikrampuri branch opposite ratnadeep secunderabad asked for cash payment of rs 180 at about 1100 hrs for a sanitiser on 23rd mar 2020. They told me that they will only accept cash payment for that sanitiser and the cost will be rs 180. I refused to buy the sanitiser. They had absolutely no hesitation in asking for it. There were around 04 staff members. All party to it. Very sad how the staff has decided to use these difficult times to fill their pockets. It also shows how confident they were that they can exploit the system despite being associated with such a trustworthy brand. I request for early action to ensure that our faith in the administration and humanity remains.

I will purchase ear drops for Rs.44 i will give 200 rupess to the shop person they told t9 go and make the change if they have not having the change for rs.200/- why the open the shop

Not giving medicine and rude behaviour bu staff
Here is the contact number of staff who was rude and drunk at the pharmacy store[protected]

I tried placing an order for medicines on the mobile application a couple of times on saturday, 22nd february but the order did not go through post successful payment via paytm.

An amount of rs. 476.80 had been deducted both the times and the order failed with an error post the payment page.

Request you to please check and initiate a refund appropriately.

I am attaching the paytm payment receipts for your reference.

I am from gummidipundi, thiruvallur, tamilnadu. Expect one senior lady all others especially youngsters are very arrogant and irresponsible. To me they told thermometer (Digital) is not available. But when my friend asked for morent money (2000 extra) they told it is available. Fraud people are getting recruited in applolo. Kindly go through the issue.

Durga.

The issue that i have experienced was: since last two times we are trying to use our points from
Apollo card but staff intentionally did not use it and told they forgot to use it this time but use it next
Time. Today again on 21 mar 2020 we went to shop and asked for a powder which staff told it is
Unavailable so we took move and asked to use apollo card points and gave our card. Staff received the
Card and asked to provide our phone number knowing the fact that phone no he can check from card
. My husband was telling the number and staf[censored]nable to hear it properly so my husband slightly
Leaned on counter to make the staff hear it properly now the staff misbehave and violently screamed
To make distance due to spread of corona virus thigh he had hanged his mask around his neck and
Did not bother to put it over his mouth and nose. Suddendly he started misbehaving and shouting and
When we said we will complian against you he bluntly said do whatever you want to do. And started
Making chaos that i will send out all customers from shop and blah blah

First of all change the staff of apollo pharmacy at sector 62 tot mall noida. Also we want to use all our
Points of apollo card from staff who should properly behave and also want a fine on this shop for misbehaving and hurting our sentiments.
I look forward to your prompt response on this matter. I would like to keep a complete record of my
Case.

Yours faithfully,

Namrita gangwar