Apollo Pharmacy Complaints & Reviews

In apolo pharmacy, cherry county, noida extension, staff is very irresponsible. I have ordered formula milk as i m alone with my twin kids at home. They were using told that with in half an hour ur bill is ready. I was told that it is urgent need milk has totally finished and i was waiting till 11 pm n after 10.30 pm they have stopped receiving my call. My kids were hungry all night. They have done that many times before. We did just wait only. Staff is very irresponsible. If they cant deleiver than plz deny.

I made a Phone Pe transaction at Apollo Pharmacy Madurai Cross Road Branch Bill amount of Rs 1246.0/- Amount detected from my account but your apollo pharmacy staff said amount not received from our side. I wait for 5 minutes but still we not received any amount from your side said by your apollo pharmacy staff. My transaction ID: C1901131847516943087311.

Phone Pe Message:

Order ID:[protected]
Date: 13 January 2019
Message: Bill not generated? Please give cashier this transaction id: 151210011252279184715.

I showed this message to Apollo pharmacy staff, but he said we didnt do anything from our side since we are not receiving any amount.

Hi,
This is srikant here. Its about transaction denial through phonepe app in the pharmacy counter in the lingampalli area hyderabad. The cash accountant denied my transaction when i was trying to pay through phonepe app by saying that there is no internet connection in the counter. This is very much unacceptable and unprofessional attitude by the cash accountant.

Thanks,
Srikant

Order no.[protected].
Order on-9jan, 2018 at 7:02pm.
But till now it was not delivered to me almost 10days passed, whenever i m mailing reaciving no response, when i were connecting through call giving useless reply, when i m chatting from online saying that, "you will receive the call from our customer team shortly" but till now i haven't received any call pr response from them.
They are cheaters, the accept order only to receive people money so they can actually cheat us.
I have attached similar case snapshots along with my order no., date and time.

On 18 jan 2019 at mg road mangalore shop no : g3 door no: 4/3/419/6, gol. I purchased medicines worth rs. 600. On 19 jan 2019 i went to return the medicines as i was not in need of it. But the staff named prabha adhikaari behaved very rashlly and said she won't refund the money instead she asked me to buy some other medicines. But wen i asked for other medicines it was not available in the shop and so i asked them to get the medicines from other pharmacy but she has strictly refused stating they won't do so. She also said that they won't sell the medicines of himalaya company (Cystone forte tablet) medicines which we had asked them. They have not treated the customer in a very good manner and failed to serve the interests of customer in their expected manner. The staff has failed to maintain the reputation held by your pharmacy and they had put us in critical situation. It is another problem that the staff had asked us to buy some other medicines without the prescription of doctor and without necessarily.

So it's my humble request to you to take necessary action regarding this issue. And reply me the same with in a valid period of 24 hours.

Please give me the contact details of mangalore regional officer and area manager of apollo pharmacy as i want speak to them in this regard.

Thank you
Girish
Ph: [protected]

I've purchased the following medicines from apollo pharmacy at new no.40 old no.73 west jones road, saidapet on january 18 2019 franch oil-100
Strone injection, duphaston 10 mg and progynova 2mg.
The sales girl geetha assued 10percent discount for the above medicines but same where delivered in the evening at my residence (H4a sunshine apartment) near to the shop with handbill fixed all mrp prices without any discount as promised. Today (January 19 2019) purschased another medicine susten which is also sold for mrp rate (478 inr). It is brought your notice neither computer bill is given nor 10percent discount is given effect for the first and second purchases. When i enquired about this the sales girl has given irresponsible answer lethargically. Hence please arrange to issue the computer bill and refund 10percent discount amount to me early.
Phone number:[protected], [protected]
Mail id:anu. [protected]@yahoo.com

Dear sir,
This is to inform you that myself soumen saha residing at joynagar. I am a regular customer to your esteemed company.
This is the second time i am sending my complain letter to you and your h. O regarding your store incharge or store manager whose name is mr. Rouf who is working in joynagar station more branch at south 24 parganas. Repetedly he is doing misbehaive with the customer and your staff. Previously he was misbehaived with me in another matter and today he have do the same things. Today at joynagar i don't get not a single tube metrogyl dg gel so i have called to mr. Debprasad personal phone number who is working at the same store. But at that time he is not available he went to the washroom and was picked his phone and he told me he went to the washroom after 5minites please you will call him. But after 1and 1/2 hour again i have called to mr. Debprasad numer but he told me that nobody don't tell him regarding my medicine. After that mr. Debprasad assure me and supply this medicine to my home.
Sir, after that time mr. Rouf was misbehaived with him and i also informed all the things to mr. Rabiul who is supervisor.
Sir, i think apollo pharmacy is a reputed organisation so why this type of people are several time doing misbehaive with the customer and i think it is the black spot for this branch and i think for this reason it will effect for the sale.
So, sir i am requesting to you please transfer this mr. Rouf to another branch and give a grooming session or proper training session how to interact with the customer and the staff? Otherwise you will get a another deputation letter from b. D. O or chairman of the joynagar municipality or local people who are the customer to this branch.
Please solve this problem asap and i am waiting for your kind response and kind co-operation.
Regards,
Soumen saha.
[protected]
18/01/2019

I am a resident at sector 100 noida. The service at apollo pharmacy in case of an emergency is pathetic. My mother is a high blood pressure patient and on 18jan i requested for a medicine at 710 pm as an emergency but it was delivered at 810 pm and that too after 18 calls. The chemist by name of ajay at lotus boulevard apollo pharmacy should have informed that medicine is not available however kept saying i am sending the medicine.
I am with immediate effect am stopping buying medicines from apollo. A feedback must be given to the chemist to understand a normal situation from an emergency wherein the patient could have had stroke or other issues.
Sandbag bhambani
[protected]

On 14th jan 2018, i brought medicine from apollo pharmcy, kadogodi store.
There the bill amount is 303.30 rs/-, i paid through phonepe wallet. The transaction got sucessfully but bill not generated, then the cashier told me to again the pay the bill and he will raise the complaint and i will the get the amount within 7 days.
As i contacted with the apollo pharmcy customer care, they told me that there is no complaints has been register yet.
As i tried to register to complaint through mail but apollo pharmcy mail id is not wrong, i. E, [protected]@apollopharmcy.org because the domain apollopharmcy.org couldn't be found.

For your information i attached phone pe transaction bill.
Please look into the matter and do the needful to resolve the issue as soon as possible.

Thanks

My order no. is[protected] . I have placed my order on 9th January and today is 15th January but still order status is 'Order Packed' which is horrible because 7 days taken to pack my order. If you can't deliver on time then kindly cancel my order.
Others deliver in 4 to 5 days. I have called customer care for about 10 times but call received only once and no answer satisfied me.

I have called swarn path mansarovar apollo pharmacy at 6pm today n ask to deliver the medicine. Then i have send the address at 6:30pm. They took around 4 hours then one delivery boy told me that he is on the way..
After 40minutes i called him n check how much time he need i called around 10:15pm he told me that come to shop tomorrow morning. As the time was too late..
What the service is i called 6pm n they assured that they will deliver n after 4 hours they informed it is not possible. Is it a joke or something.
Too bad service n i will share these things to social media so that they will not trust to apollo. Now days people told also apollo is fake they don't bother about patient today i saw it.

Hello i ordered huggies wonder pants xl 54 pieces and made payment thru paytm of rs.590. I'm yet to receive my order. The nearest apollo pharmacy is asking me to pay extra. Y should i pay extra you gave offer in online so i booked now u cannot ask me to pay more. This is cheating. Request you to send my order at the earliest or i have to take legal action against you
My order no is[protected]

Hello, this is to inform that the employee at the apollo pharmacy in koramangala bengaluru, firstly was rude to us and threw whatever we asked for in the counter and secondly he didn’t give us a bill nor let us swipe the card even though the machine was clearly working. Just because we are twenty doesn’t mean he has any rights to act this way and i hope strict actions are taken against this

Today morning, i got an angry and rude treatment by apollo retail-counter-staff only because i asked some specific details about the bill.

I went to collect a bill from my previous purchase and asked about some of the details written inside. I choose early morning to do this to avoid traffic at the shop, i even waited at the shop for 5 minutes to get my chance to talk to the guy i also started my conversation politely.
But i do not understand that why that guy got super hyper while replying. If you did not know about the details you could simply say no but the guy choose to misbehave at extreme. I threatened him to complain, but he could not care less about this. That guy refused to give away his name and details as well.

I have your apollo membership for past 5 years and also recommended a lot of people to buy from apollo pharmacy, but the way handle your customer is worst.

I have ordered a diaper huggies xl pant style online ordered no[protected] on 9/1/19. I am being told that it will not be delivered to me since there is some problem in the amount. When i ordered the amount was 540. Now they are telling me to pay 690. Please look into the matter as soon as possible. This is total fraud.
Ruchi saraogi
[protected]...

Dear sir,
I am sridhar, flat 207, pavano oakridge, saibaba temple road, kundalahalli gate, marathahalli, bangalore 5600036.
I am a customer since 12 years with your shop at kphb colony, kukatpalli, hyderabad.
I have since moved to bangalore, visited your shop at saitemple road just across my flat.
Gave them a list for one month stock. Offered to come the next day and collect the medicines. They made me run around 7 full days, come in the, morning, come in the afternoon, come after 8 pm.
I had to be tough on them on the 8th day. They again said come in the night, we have to prepare the bill manually. I insisted to do the job then and there since i am visiting them 7 days 3 times.
The job was done. But instead ecosrip 10 mg, they gave ecosprin 20 mg.
This i did not notice. Was taking the same with some discomfort. Visisted the doctor, he found i am taking ecosprin 20 mg.
Visited the same shop and asked for ecosprin 10 mg, the person said that is out of production. I asked him to find out in the system and place an order, he refused,
He was taking revenge on me.
He was otherwise busy with a staff, since no body was around.
I went to your shop in lakshmi layout, munekulalu, a km from my flat.
They just gave ecosprin 10 mg from the shelf.
I went to the shop opp to my flat, to buy tablets for my grandson. This staff even without looking at what i was asking said, no stock. I asked for a small bottle of surgical spirit, (For tahing insulin injection) he said no stock.
I asked for insulin he said no stock. Asked him can you get it for me, he said no stock.
Every time i go to the shop this fellow, smiles at me, makes gestures to me and my wife.
The purpose of this letter
Send your official, i will visit the shaop with my wife. Throw this fellow out of appollo pharmacy. He is a danger to the society. I have seen him misbehaving with others also.
Throw his out, or the locals will throw his out, there will be a untoward in your shop.
I am a senior citizen, a former senior vigilance officer with govtof ondia organization.
Thanks for your time.
Make your customers feel happy buying medicines at your saibaba temple shop.
Regards
Sridhar
[protected].

My order no[protected] dated[protected] has not yet been supplied even after a lapse of 15 days please initiate refund of Rs 195/-to my paytm account immediately. or you can refund the amount to my SB account no [protected] of HDFC BANK IFSC CODE HDFC0001861 MICR CODE[protected] SAVINGS ACCOUNT.
AS THE ITEM IS NOT REQUIRED initiate refund the amount

I am you regular customer (Ph[protected]). Today i had ordered some medicine with your vasundhara enclave branch on [protected] at 9:30 and asked if they can deliver, otherwise i will collect personally. I was assured of delivery in 30-40 minutes. As not delivered, called again at 10:30. This time told, delivery boy already left with medici and deliver soon. As not received till 10:30 i called repeatedly but no response.
I am complaining this, because after assurance twice, medicine was not delivered. I was willing to collect personally (Branch is just 400-500 metre from my society) but falsely assured. I could have purchased from many other stores, but due to false assurance and false information (That already left for delivery, by that time many stores were open) i could not take my medicine and now have to suffer whole night, due careless, irresponsible negligent attitude of your staff.
Please make the concerned person understand that they are not selling grossary or jewellery but medicine and should not misguided your regular customer.

The services of apollo pharmacy of vasundhra sec 18 is very poor regarding customers. The behaviour of delivery boys is worst. I have ordered medicines but due to the death of my maternal uncle we was unable to pay the amount.
We have already informed that we will not be able to pay the amount.. To one of the service provider of the pharmacy in the morning... Then too the behavior of delivery boy was worst and he was like... We are not delivering you the medicines in free.. I mean we are the regular customers and this is the duty of the pharmacy to undertand and treat us like a customer.. The approach towards customers is not good and i am highly disappointed bcz i have already informed this in the pharmacy in advance then too he was calling his seniors like we are thieve or what... I am literally disappointed... Bcz i thought service provider will understand the situation... Today only i lost my maternal uncle... Then too the delivery boy was like pay the amount... I said i will pay the amount by tomorrow bcz my mother is not at home and we are not having enough cash... So plz try to understand we will pay the cash by tomorrow... Nd we are the regular customers then too such kind of bad behaviour is inappropriate.. So its my request that plz try to understand the situation of the customers and if that if regular customers bcz we are not regular but also we are loyal towards the phaemacies... Treat us properly...

On dec 31' 2018, i have ordered for home delivery of huggies xl diapers (Having offer of 50% off) on that day. I got the item from one of your apollo pharmacy branches located at gayatri nagar, allapur village, borabanda, hyderabad. I have paid the bill via phonepe (Mobile no.[protected] vide transaction no. C1812311858514937007502 and showed to the delivery guy that the transaction is successful. But the agent has called me back saying that the bill is not generated and asked for repaying. I have paid again for the same amount of 474.5.4 days were passed away and i didnt get refund of my first trnx yet. The agent has assured me on dec 31 that i will get the refund for sure which did not happen yet.

Pfa screenshot of the phonepe trnx. On enquiring with phonepe customer care, they informed that the amount is credited to the merchant (Apollo pharmacy). Please take necessary action and see that the refund is initiated.